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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103523109_m2.jpg...
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PhostormVIewINavigarecodeLaravelKeractorWindowFV f PhostormVIewINavigarecodeLaravelKeractorWindowFV faVsco.js°9 master kProledeyC ActivityController.ong{o sonar-project.properties© TextMessagingService.php x= test.pvclass TextMessagingService‹> Untitled Diaaram.xmlpubLic tunccion burLaActIvicysvetur.confia.lsM+ WEBHOOK FILTERING_IMPLEMENTATION.mo1h External torariesv E° Scratches and Consolesv _ Database ConsolesV AEU¿ console lEUlADEAL RISKS TEUIADITEUTAEU [EU)v Ajiminny@localhostA console (jiminny@localhost]A DI [jiminny@localhost]A HS_local [jiminny@localhost]A SF [jiminny@localhost]A zoho_dev (jiminny@localhost]V & PRODA console (PROD]A console 1 [PROD]& DI PROD> AQA> AQAiA QAI PRODV ASIAGINGconsoe SlAGNGIconsoeSIAGINGA uranus STAGINGIServices+o cv M DatabasevAEU# console 4 sl#liminnvAlocalhoctA HS_localA PROD« console 4 clA STAGING# console z s 3/3 ms, Noshorstring $fromstring $to,string Smessage,?string $customerId,isuring pobpectlype.isuring scouncrycods): Activity {plead = nucl,Saccount = null;scontact = null"Stage = nuul:sopportunity = nullsteam = suser->qecleamo*try{ScrmService = $this->providerRegistry->get($team->crm->provider);$crmResolver = app( abstract: CrmOwnerResolver::class, [Iteam' => Steam.'integrationAdmin' => Suser,'providerSlug' => $team->getCrmConfiguration(->getProviderNameO1071):ScrmSenvice = ScrmPecalven.nnenanefnmSenvicen-} catch (\Thrôwabreditstntrow ~ Accept File 3-if(1 Susen-sicCrmPeaui.nedohX Reject File 02e+ 2 of 2 files →Outputtid jiminny_jupiter.users xdii w 293 rows vKid YDuuid CUUID with time-low a.nameY170daaa72-de69-4ebd-a33c-71a5bfS6ecbbJames Graham 12 4eac852a-dda7-42d1-beb6-5f992329229cTom Lavery3 cdf8h554-d951-4758-hc2h-c1h85d1cd0h9Viictoria Staainal471ZdaSOk=c7cc.W0k-h1ed-$7ad00c25c02Ahmo+ Katnanei5 44e1cbb1-7ea5-4b6a-8dd8-be994516c1ffMayank Kuman6 e2e2394b-d83c-409f-896b-851b160125afVeselin Kulov7 8afef917-3158-4c30-9f44-b576826fbe36Ludmil Dimitrov8 e8e10d84-02dc-4cd1-875f-81f4964Fd0beGeri Popova12 2cf72h9a-3601-4hda-hdh3-4e70928455£c13 cha2ha74.5a04-4a01-acff.012a3h4£dz42Tom Lavery14 afcd8c44-8128-4ad9-914a-342943e62980lomoe Cnohom15 133e39d1-6d62-485a-b468-45bdf9ad0831Tom Lavery16 36dbd3f9-aabe-4437-b040-64e269f05606James Graham÷ @email [EMAIL]@[EMAIL]@[EMAIL]@[EMAIL]@[EMAIL][EMAIL][EMAIL]@amail.com292 rows retrioved ctartina from 1 in 1 c 226 mc leyecution: 485 mc fetchina- 841 mcl• suppont Dally • In 3om100% 1• Mon 18 May 14:25:22U AskJiminnyReportActivityServiceTest v=custom.log= laravel.log« SF jiminny@localhost]4 HS_local [jiminny@localhost]& console [PROD]# console [euyCascadeA console [STAGING] XImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..Tx: Autovere cri couT LuuraqionE Tanu UEULaVUUUK LE 1D:Go jiminny_jupiter554555- 556552558I 5591 56656115621—563-564565V566567019 A19 V 17 ^• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpselect * from teams:SELECT r.* FROM automated_reports rjoin teams t on r.team..id = t.idWHERE r.freguency = 'daily'and r.status = 1AND t.status = 'active'AND (r.expires_at >= now OR r.expires_ at IS NULL);zsh:: comnand not tound: ongTnoughtsInoughttor is>changed:I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changesselect * from automated_report_results where report id IN (18, 33):1. SoftPhoneManager.phpselect * from users where team_id = 1029 ;• Added import: Crm0wnerResolven• Outbound callis (createdutboundAct ivity method)select * from activity_searches where id = 10932-• Replaced direct CRM service user setting with CrmOwnerResolverlselect x rron aculvity search tilters where acrlvity search 10 = 10752.•If fallback fails, falls back to original behavior (team owner or user)— SAOIselect * trom automated reports order by 10 desc• Added error logaina for fallback failures_571575select * tronorder by 1d descautomated reports where id IN (55):esults where id IN (81):select * from users where id IN (10633, 13987, 11985);select * tromusers where group id IN (3710):• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl575— 57er/ D SoftPhoneManager.php +20-7SELECT * FROM automated reports WHERE uuid to bin 18a06a75-af02-476f-aadc-1404057000a2' = uuid:SELECT * FROMautomated report results WHERE uuid to bin('582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid:Reject allAccept allAsk anvthina (%4L)=579+ <>Code SwEAeselect * from accounts where team 1d = 1.• secondary email Y? status Y÷ Ipassword YI remember token Y1photo _path Y1 <null>aLX2NXf2da77HEoJ0qlvBNrDSo1N6i2eT06llPnmRfjEUE5WpUb03v99ePYq/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/Zhl3ZhbZywEHMt3ixVJqbYBIKyKZUEv0U5353szlFW95n073u806TR«SbHYsLNatK7asoadK82r3cTKAoM2Yo7dBLC3bovdKz60glhttos:d2osakuvkdev4v.cloudfront.net/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/qul<null><null»<null><null>2 <null>2 <null>n2bwW4FUHB0nM2w51wBMxCY0GV0SEbvENvTDZdXsiRo0ZAsHb25≥0fc2i7Ac16473c018-d8dh-4ded-a52h-4fehfd767c02/avatans/cDH8cvnuzz0.JGL A7rcDulhTTtk0.JAchnEQvtaFnzltI3T5L3Xi0pf8WDyHbPqUGITx4ZS41rdJgRkNtntKkPwn55Qjlm40DhtjEax/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/kFnsK3yEmTb2ycNwb9uBM066wxEReNxML242weLI2 <null>d7LiqFL28UqqeqA4FY08FrSuMdHQivHKHUr0fnF2CbTzZTVE3lfHsibz8u8Mhttps://d2osgkuykdev4v.cloudfront.net/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/Gsl1 <null>2 <null>KhvLO7UkSt54wn08BLrLAURmwtc4t0hXH0fV0tozDAsEmaweffVxMZuUckCw/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/U7SzqmG0aFqqs5y5c6JPVf4m2jJjvvWC3m5Ds1i|bEoUNact8mumu18TSL1S24iWEa2i3a6ZDNVNqFxNVÄFCwUGFGvaLohqlaenhttos://media.licdn.com/mor/mor/shrinkno 400 400/AAEAA0AAAAAAAA1ZAAAAJDRiYzJiNÄcVLWTwi2 <null><nulhttos:media.Licdn.com/mor/mor/shrinkno 400 400/AAEAAOAAAAAAAAO3AAAAJCISMTY4ZTYXLWZhI<nul]>2 <null>gmM4J62vRrMKpnMI5xLfCoX75GXEqNSnqdTPz99R73McB7dm8kLNAjZ50j3p16473c018-d8dh-4ded-a52h-4feh£d7h7c02/avatans/nPozvP5.1z4AThsn.|6Htx.1641681vtcP5xycHWa12 <null>okVCHll chc1dAS7RllhvKCAW7PcOV-RwRaToc+C94Za20MPnuwMu/dh50oo0//6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/TsHkth2dB6SeqD083uL51aKzjo0kifAeyL25Elk•2 <null>dra0L2YhUphbdMWJePE8b06JPvBCIC5NB4U7or4lAmvR0EXzrBLnnH18kor3/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/vr8MpYsZn4Kreh2XuZZqF6f00rkDo3Ant9U56j8l2 <null>i9e9XweRMW1ciNNTVBuuvS.J1r2uHdpDxiaWav0kL09xsE1WKquka4SdvERHR/6473c918-d8db-4ded-a52b-4febfd767c02/avatars/vW8Hk6qa6GViF1zELqkiaTS3bhvRnENo8bYWNKW2 <nul»POmKu3EUawLdwsDizzEPviReNT6zFT4DU1ZCP1f8utVmhKWf0iaXdvCOULGK/6473c918-d8db-4ded-a52b-4febfd767c02/avatars/2RXtzmvTcZ1PWcSX2u0.Ju2abGKdzC79nr8h49aClW Windsurf Teams 565:38 UTF-8Aenssod...
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PhostormVIewINavigarecodeLaravelKeractorWindowFV f PhostormVIewINavigarecodeLaravelKeractorWindowFV faVsco.js°9 master kProledeyC ActivityController.ong{o sonar-project.properties© TextMessagingService.php x= test.pvclass TextMessagingService‹> Untitled Diaaram.xmlpubLic tunccion burLaActIvicysvetur.confia.lsM+ WEBHOOK FILTERING_IMPLEMENTATION.mo1h External torariesv E° Scratches and Consolesv _ Database ConsolesV AEU¿ console lEUlADEAL RISKS TEUIADITEUTAEU [EU)v Ajiminny@localhostA console (jiminny@localhost]A DI [jiminny@localhost]A HS_local [jiminny@localhost]A SF [jiminny@localhost]A zoho_dev (jiminny@localhost]V & PRODA console (PROD]A console 1 [PROD]& DI PROD> AQA> AQAiA QAI PRODV ASIAGINGconsoe SlAGNGIconsoeSIAGINGA uranus STAGINGIServices+o cv M DatabasevAEU# console 4 sl#liminnvAlocalhoctA HS_localA PROD« console 4 clA STAGING# console z s 3/3 ms, Noshorstring $fromstring $to,string Smessage,?string $customerId,isuring pobpectlype.isuring scouncrycods): Activity {plead = nucl,Saccount = null;scontact = null"Stage = nuul:sopportunity = nullsteam = suser->qecleamo*try{ScrmService = $this->providerRegistry->get($team->crm->provider);$crmResolver = app( abstract: CrmOwnerResolver::class, [Iteam' => Steam.'integrationAdmin' => Suser,'providerSlug' => $team->getCrmConfiguration(->getProviderNameO1071):ScrmSenvice = ScrmPecalven.nnenanefnmSenvicen-} catch (\Thrôwabreditstntrow ~ Accept File 3-if(1 Susen-sicCrmPeaui.nedohX Reject File 02e+ 2 of 2 files →Outputtid jiminny_jupiter.users xdii w 293 rows vKid YDuuid CUUID with time-low a.nameY170daaa72-de69-4ebd-a33c-71a5bfS6ecbbJames Graham 12 4eac852a-dda7-42d1-beb6-5f992329229cTom Lavery3 cdf8h554-d951-4758-hc2h-c1h85d1cd0h9Viictoria Staainal471ZdaSOk=c7cc.W0k-h1ed-$7ad00c25c02Ahmo+ Katnanei5 44e1cbb1-7ea5-4b6a-8dd8-be994516c1ffMayank Kuman6 e2e2394b-d83c-409f-896b-851b160125afVeselin Kulov7 8afef917-3158-4c30-9f44-b576826fbe36Ludmil Dimitrov8 e8e10d84-02dc-4cd1-875f-81f4964Fd0beGeri Popova12 2cf72h9a-3601-4hda-hdh3-4e70928455£c13 cha2ha74.5a04-4a01-acff.012a3h4£dz42Tom Lavery14 afcd8c44-8128-4ad9-914a-342943e62980lomoe Cnohom15 133e39d1-6d62-485a-b468-45bdf9ad0831Tom Lavery16 36dbd3f9-aabe-4437-b040-64e269f05606James Graham÷ @email [EMAIL]@[EMAIL]@[EMAIL]@[EMAIL]@[EMAIL][EMAIL][EMAIL]@amail.com292 rows retrioved ctartina from 1 in 1 c 226 mc leyecution: 485 mc fetchina- 841 mcl• suppont Dally • In 3om100% 1• Mon 18 May 14:25:22U AskJiminnyReportActivityServiceTest v=custom.log= laravel.log« SF jiminny@localhost]4 HS_local [jiminny@localhost]& console [PROD]# console [euyCascadeA console [STAGING] XImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..Tx: Autovere cri couT LuuraqionE Tanu UEULaVUUUK LE 1D:Go jiminny_jupiter554555- 556552558I 5591 56656115621—563-564565V566567019 A19 V 17 ^• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpselect * from teams:SELECT r.* FROM automated_reports rjoin teams t on r.team..id = t.idWHERE r.freguency = 'daily'and r.status = 1AND t.status = 'active'AND (r.expires_at >= now OR r.expires_ at IS NULL);zsh:: comnand not tound: ongTnoughtsInoughttor is>changed:I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changesselect * from automated_report_results where report id IN (18, 33):1. SoftPhoneManager.phpselect * from users where team_id = 1029 ;• Added import: Crm0wnerResolven• Outbound callis (createdutboundAct ivity method)select * from activity_searches where id = 10932-• Replaced direct CRM service user setting with CrmOwnerResolverlselect x rron aculvity search tilters where acrlvity search 10 = 10752.•If fallback fails, falls back to original behavior (team owner or user)— SAOIselect * trom automated reports order by 10 desc• Added error logaina for fallback failures_571575select * tronorder by 1d descautomated reports where id IN (55):esults where id IN (81):select * from users where id IN (10633, 13987, 11985);select * tromusers where group id IN (3710):• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl575— 57er/ D SoftPhoneManager.php +20-7SELECT * FROM automated reports WHERE uuid to bin 18a06a75-af02-476f-aadc-1404057000a2' = uuid:SELECT * FROMautomated report results WHERE uuid to bin('582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid:Reject allAccept allAsk anvthina (%4L)=579+ <>Code SwEAeselect * from accounts where team 1d = 1.• secondary email Y? status Y÷ Ipassword YI remember token Y1photo _path Y1 <null>aLX2NXf2da77HEoJ0qlvBNrDSo1N6i2eT06llPnmRfjEUE5WpUb03v99ePYq/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/Zhl3ZhbZywEHMt3ixVJqbYBIKyKZUEv0U5353szlFW95n073u806TR«SbHYsLNatK7asoadK82r3cTKAoM2Yo7dBLC3bovdKz60glhttos:d2osakuvkdev4v.cloudfront.net/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/qul<null><null»<null><null>2 <null>2 <null>n2bwW4FUHB0nM2w51wBMxCY0GV0SEbvENvTDZdXsiRo0ZAsHb25≥0fc2i7Ac16473c018-d8dh-4ded-a52h-4fehfd767c02/avatans/cDH8cvnuzz0.JGL A7rcDulhTTtk0.JAchnEQvtaFnzltI3T5L3Xi0pf8WDyHbPqUGITx4ZS41rdJgRkNtntKkPwn55Qjlm40DhtjEax/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/kFnsK3yEmTb2ycNwb9uBM066wxEReNxML242weLI2 <null>d7LiqFL28UqqeqA4FY08FrSuMdHQivHKHUr0fnF2CbTzZTVE3lfHsibz8u8Mhttps://d2osgkuykdev4v.cloudfront.net/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/Gsl1 <null>2 <null>KhvLO7UkSt54wn08BLrLAURmwtc4t0hXH0fV0tozDAsEmaweffVxMZuUckCw/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/U7SzqmG0aFqqs5y5c6JPVf4m2jJjvvWC3m5Ds1i|bEoUNact8mumu18TSL1S24iWEa2i3a6ZDNVNqFxNVÄFCwUGFGvaLohqlaenhttos://media.licdn.com/mor/mor/shrinkno 400 400/AAEAA0AAAAAAAA1ZAAAAJDRiYzJiNÄcVLWTwi2 <null><nulhttos:media.Licdn.com/mor/mor/shrinkno 400 400/AAEAAOAAAAAAAAO3AAAAJCISMTY4ZTYXLWZhI<nul]>2 <null>gmM4J62vRrMKpnMI5xLfCoX75GXEqNSnqdTPz99R73McB7dm8kLNAjZ50j3p16473c018-d8dh-4ded-a52h-4feh£d7h7c02/avatans/nPozvP5.1z4AThsn.|6Htx.1641681vtcP5xycHWa12 <null>okVCHll chc1dAS7RllhvKCAW7PcOV-RwRaToc+C94Za20MPnuwMu/dh50oo0//6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/TsHkth2dB6SeqD083uL51aKzjo0kifAeyL25Elk•2 <null>dra0L2YhUphbdMWJePE8b06JPvBCIC5NB4U7or4lAmvR0EXzrBLnnH18kor3/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/vr8MpYsZn4Kreh2XuZZqF6f00rkDo3Ant9U56j8l2 <null>i9e9XweRMW1ciNNTVBuuvS.J1r2uHdpDxiaWav0kL09xsE1WKquka4SdvERHR/6473c918-d8db-4ded-a52b-4febfd767c02/avatars/vW8Hk6qa6GViF1zELqkiaTS3bhvRnENo8bYWNKW2 <nul»POmKu3EUawLdwsDizzEPviReNT6zFT4DU1ZCP1f8utVmhKWf0iaXdvCOULGK/6473c918-d8db-4ded-a52b-4febfd767c02/avatars/2RXtzmvTcZ1PWcSX2u0.Ju2abGKdzC79nr8h49aClW Windsurf Teams 565:38 UTF-8Aenssod...
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faVsco.js – console [STAGING]
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82XIDOCKER (docker-compose)kibana{"type" :"log""@timestamp":"2026-05-18T11:25:17Z"asticsearch","tags" : ["warning""el,"data"], "pid" :7,'"message" : "Unabletorevive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:25:17Z", "tags" : ["warning"."elasticsearch", "data"],"pid":7,"message": "No livingconnections "}kibana1 {"type" : "log".ins","@timestamp" : "2026-05-18T11:25:17Z","tags" : ["error""plug, "taskManager""taskManager"], "pid" :7, "message" : "Failed to poll for work: Error: NoLivingconnections"}kibana1 {"type" : "log""@timestamp":"2026-05-18T11:25:19Z","tags" : ["warning", "elasticsearch", "data"], "pid" :7,"message": "Unabletoreviveconnection: [URL_WITH_CREDENTIALS] "2026-05-18T11:25: 19Z", "tags" : ["warning", "elasticsearch", "data"],"pid" :7,"message" : "No livingkibana1 {"type" : "log"connections"},"@timestamp" : "2026-05-18T11:25:19Z", "tags" : ["warning".ugins","licensing"],"message": "Licenseinformation could not be obtained from Elasticsearch due to Error: No Living connections1 {"type": "log", "@timestamp": "2026-05-18T11:25:19Z","tags" : ["warning"asticsearch", "monitoring"],"pid" :7, "message" : "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:25:19Z", "tags" : ["warning"asticsearch", "monitoring"],"pid":7, "message": "No living connections"}1 {"type": "log", "@timestamp": "2026-05-18T11:25: 19Z""tags" : ["warning", "pl,"licensing"], "pid":7, "message" : "License information could not be obtained from Elasticsearch due to Error: No Livingconnections error"}1 {"type": "log", "@timestamp": "2026-05-18T11:25:19Z", "tags" : ["error"ticsearch", "data"], "pid" :7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}kibana1 {"type": "log"."@timestamp": "2026-05-18T11:25: 19Z", "tags" : ["error"ticsearch",, "data"], "pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch: 9200"}kibana{"type" : "log","@timestamp" : "2026-05-18T11:25:20Z""tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:25:20Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibana1 {"type" : "log"!, "@timestamp" : "2026-05-18T11:25:20Z""tags" : ["error","plugins","taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:25:22Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktopo View ConfigEnable WatchHomeDMsActivityFilesLaterMoreJiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil VasilevP. Galya Dimitrova ELe Todor Stamatov "N. Mario Georgiev. Nikolay Ivanov4o James Graham *8 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 35 m100% C8• Mon 18 May 14:25:22Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today ~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] •Update your information::LANGUAGES SPOKEN DURING CALLSEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OLet's Get Started!G Sign in with Googleне ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82XIDOCKER (docker-compose)kibana{"type" :"log""@timestamp":"2026-05-18T11:25:17Z"asticsearch","tags" : ["warning""el,"data"], "pid" :7,'"message" : "Unabletorevive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:25:17Z", "tags" : ["warning"."elasticsearch", "data"],"pid":7,"message": "No livingconnections "}kibana1 {"type" : "log".ins","@timestamp" : "2026-05-18T11:25:17Z","tags" : ["error""plug, "taskManager""taskManager"], "pid" :7, "message" : "Failed to poll for work: Error: NoLivingconnections"}kibana1 {"type" : "log""@timestamp":"2026-05-18T11:25:19Z","tags" : ["warning", "elasticsearch", "data"], "pid" :7,"message": "Unabletoreviveconnection: [URL_WITH_CREDENTIALS] "2026-05-18T11:25: 19Z", "tags" : ["warning", "elasticsearch", "data"],"pid" :7,"message" : "No livingkibana1 {"type" : "log"connections"},"@timestamp" : "2026-05-18T11:25:19Z", "tags" : ["warning".ugins","licensing"],"message": "Licenseinformation could not be obtained from Elasticsearch due to Error: No Living connections1 {"type": "log", "@timestamp": "2026-05-18T11:25:19Z","tags" : ["warning"asticsearch", "monitoring"],"pid" :7, "message" : "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:25:19Z", "tags" : ["warning"asticsearch", "monitoring"],"pid":7, "message": "No living connections"}1 {"type": "log", "@timestamp": "2026-05-18T11:25: 19Z""tags" : ["warning", "pl,"licensing"], "pid":7, "message" : "License information could not be obtained from Elasticsearch due to Error: No Livingconnections error"}1 {"type": "log", "@timestamp": "2026-05-18T11:25:19Z", "tags" : ["error"ticsearch", "data"], "pid" :7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}kibana1 {"type": "log"."@timestamp": "2026-05-18T11:25: 19Z", "tags" : ["error"ticsearch",, "data"], "pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch: 9200"}kibana{"type" : "log","@timestamp" : "2026-05-18T11:25:20Z""tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:25:20Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibana1 {"type" : "log"!, "@timestamp" : "2026-05-18T11:25:20Z""tags" : ["error","plugins","taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:25:22Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktopo View ConfigEnable WatchHomeDMsActivityFilesLaterMoreJiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil VasilevP. Galya Dimitrova ELe Todor Stamatov "N. Mario Georgiev. Nikolay Ivanov4o James Graham *8 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 35 m100% C8• Mon 18 May 14:25:22Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today ~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] •Update your information::LANGUAGES SPOKEN DURING CALLSEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OLet's Get Started!G Sign in with Googleне ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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SELECT * FROM teams WHERE id = 1;
select * from crm_layouts where crm_configuration_id = 39;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 283;
SELECT * FROM crm_fields WHERE id = 2234;
SELECT * FROM crm_field_values WHERE crm_field_id = 2234;
select * from crm_profiles where user_id = 143;
select * from record_types where crm_configuration_id = 39; # 0121K000001MHElQAO,0121K000001MHEqQAO
select * from business_processes where crm_configuration_id = 39;
# 01941000000H669AAC, 01941000000H66JAAS
select * from record_type_field_values
where record_type_id IN (24);
select * from crm_field_values where id IN (2730);
select * from crm_configurations where id = 39;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 1
and sa.provider = 'salesforce'; #1035
select * from users where team_id = 1; # 222 group 3
SELECT * FROM activities WHERE user_id = 222 order by id desc;
select * from sidekick_settings where team_id = 1;
select * from teams where id = 1;
select * from team_features where team_id = 1;
select * from activities where crm_configuration_id = 2
and provider = 'ms-teams' and id = 608765;
SELECT * FROM activities WHERE crm_configuration_id = 2 and crm_provider_id = '59523413338';
select * from sidekick_settings where team_id = 2;
SELECT * FROM activities WHERE id = 608660;
select * from activity_summary_logs where activity_id = 608660;
select * from ai_prompts where transcription_id = 11214;
# [PASSWORD_DOTS]
SELECT * FROM activities WHERE uuid_to_bin('ed78a437-2804-450e-ab2f-56ab1c641346') = uuid;
# id: 608818, crm: 59628809737
SELECT * FROM activities WHERE uuid_to_bin('36b06e55-afdd-4782-8dee-c624cd0af191') = uuid;
# id: 608821, crm: 59632069252
SELECT ce.start_time, ce.end_time, a.id, a.uuid, crm_provider_id, calendar_event_id, title,
playbook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id,
scheduled_start_time, scheduled_end_time, actual_start_time, actual_end_time, a.created_at
FROM activities a
join calendar_events ce on a.calendar_event_id = ce.id
WHERE a.id IN (608818, 608821);
select * from users where team_id = 1;
select * from team_settings where team_id = 1;
select * from crm_profiles where crm_configuration_id = 39 order by user_id;
select * from team_features where team_id = 1;
select * from users where team_id = 2;
SELECT * FROM activities WHERE uuid_to_bin('ec7647e9-5225-458b-b475-f31aa2769204') = uuid; # 612639
# Preslava N. Ivanova, grou id 3
SELECT * FROM opportunities WHERE uuid_to_bin('a2928fe5-aec5-46cb-85d9-7654c89e46a6') = uuid;
select * from activities where opportunity_id = 344 and actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00';
select
a.id,
a.type,
a.scheduled_start_time,
a.actual_start_time,
a.created_at,
a.opportunity_id,
a.status
FROM activities a
WHERE opportunity_id = 344
and status IN ('completed', 'received', 'delivered')
and (
(a.actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')
OR (a.created_at between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')
OR (a.scheduled_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00'))
;
SELECT * FROM users WHERE id = 222;
SELECT * FROM crm_profiles WHERE user_id = 222;
select * from crm_layouts where crm_configuration_id = 39;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 281;
select * from group_deal_risk_types;
select * from opportunities where team_id = 1;
SELECT * FROM opportunities WHERE id = 315;
SELECT * FROM crm_field_data WHERE object_id = 315;
select * from crm_field_data where object_id = 260;
select * from generic_ai_prompts where subject_id = 315;
select * from teams; # 36, 21, 121, [EMAIL]
SELECT * FROM social_accounts WHERE sociable_id = 121 and provider = 'bullhorn';
# [PASSWORD_DOTS]
select * from teams where id = 1;
select * from crm_configurations where id = 39;
select * from users where team_id = 1;
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 1;
# 1 - 00541000004281rAAA
# 204 - 0052g000003freeAAA
# 429 - 0052g000003qGOiAAM
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 1
and sa.provider = 'salesforce';
select * from activities where type = 'softphone'
and created_at > '2024-12-11 15:24:36' order by id desc;
select * from activity_providers where team_id = 1;
select * from activity_provider_users where activity_provider_id = 328;
select * from opportunities where crm_configuration_id = 39
AND account_id = 178 AND is_closed = false
order by created_at DESC;
select * from contacts where id = 3952;
select * from accounts where id = 178;
# [PASSWORD_DOTS]
select * from teams where id = 36;
select * from crm_configurations where id = 21;
select * from users where team_id = 36;
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 36;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 36
and sa.provider = 'bullhorn';
select * from social_accounts where id = 348;
UPDATE social_accounts SET
provider_user_token = '21442_6802599_91:41179a58-21e7-4d7c-ad58-56bb666b2f65',
provider_refresh_token = '21442_6802599_91:01c6b335-3f2a-42e4-85ff-8a08fa65fceb',
expires = 1733998131,
state = 'connected'
WHERE id = 348;
# [PASSWORD_DOTS]
select * from teams where id = 31;
select * from crm_configurations where id = 18;
select * from users where team_id = 31; # 257
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 31;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 31
and sa.provider = 'close';
select * from contacts where crm_configuration_id = 18;
# [PASSWORD_DOTS] NEPTUNE [PASSWORD_DOTS]
select * from teams;
select * from users where id IN (1030, 1035, 1052);
select * from crm_configurations;
select * from users where team_id = 65; # 257
select * from team_settings where team_id = 65; # 257
select * from invitations where team_id = 65; # 257
select * from users where email = '[EMAIL]'; # 257
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 65;
select * from crm_configurations where id = 53;
select * from accounts where crm_configuration_id = 53 order by id desc;
select * from leads where crm_configuration_id = 53 order by id desc;
select * from contacts where crm_configuration_id = 53 order by id desc;
select * from opportunities where crm_configuration_id = 53 order by id desc;
select * from crm_profiles where crm_configuration_id = 53 order by id desc;
select * from crm_fields where crm_configuration_id = 53 order by id desc;
select * from crm_field_values where crm_field_id = 3341 order by id desc;
select * from crm_layouts where crm_configuration_id = 53 order by id desc;
select * from stages where crm_configuration_id = 53 order by id desc;
select * from crm_profiles where crm_configuration_id = 13;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 65
and sa.provider = 'integration-app';
select * from contacts where crm_configuration_id = 13;
select * from social_accounts where sociable_id = 283;
SELECT * FROM opportunities WHERE crm_provider_id = '006O400000E9bzeIAB';
select * from activity_providers where team_id = 65;
SELECT * FROM activities WHERE crm_configuration_id IN (51, 52, 53);
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 65
;
# [PASSWORD_DOTS] STAGING [PASSWORD_DOTS]
SELECT * FROM teams;
SELECT * FROM teams WHERE id = 88;
SELECT * FROM teams WHERE id = 89;
select * from team_settings where team_id = 89;
SELECT * FROM users WHERE team_id = 89;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 89;
select * from users;
SELECT * FROM social_accounts WHERE sociable_id = 1761;
SELECT * FROM crm_configurations WHERE id = 70;
select * from accounts where crm_configuration_id = 70 order by id desc;
select * from leads where crm_configuration_id = 70 order by id desc;
select * from contacts where crm_configuration_id = 70 order by id desc;
select * from opportunities where crm_configuration_id = 70 order by id desc;
select * from crm_profiles where crm_configuration_id = 70 order by id desc;
select * from crm_fields where crm_configuration_id = 70 order by id desc;
select * from crm_field_values where crm_field_id = 3536 order by id desc;
select * from crm_layouts where crm_configuration_id = 70 order by id desc;
select * from stages where crm_configuration_id = 70 order by id desc;
select * from business_processes where crm_configuration_id = 70 order by id desc;
select * from business_process_stages where business_process_id = 34;
select * from contacts where id = 10468;
select * from crm_layouts where crm_configuration_id = 70;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 388;
SELECT * FROM crm_fields WHERE id IN (3533,3534,3535);
select * from activities where crm_configuration_id = 70
and (account_id IS NOT NULL or lead_id IS NOT NULL or contact_id IS NOT NULL or opportunity_id IS NOT NULL) order by id desc;
SELECT * FROM activities WHERE uuid_to_bin('2e10b60f-8a61-41c5-a3d4-28835353dc65') = uuid;
SELECT * FROM activities where crm_configuration_id = 69 ;
SELECT * FROM users WHERE email LIKE '%[EMAIL]%';
SELECT * FROM activities WHERE uuid_to_bin('5a150c93-40fc-42ec-b3bd-c1d328e09f6e') = uuid;
SELECT * FROM opportunities WHERE id = 385;
select * from participants p
join activities a on p.activity_id = a.id
where a.crm_configuration_id = 70
and (p.lead_id IS NOT NULL or p.contact_id IS NOT NULL);
SELECT * FROM participants WHERE id = 1013638;
select * from teams where id = 90;
select * from users where team_id = 90;
select * from social_accounts where social_accounts.sociable_id IN (1960,1760);
SELECT * FROM crm_profiles WHERE crm_configuration_id = 71;
select * from invitations where team_id = 90;
select * from crm_configurations where id = 71;
select * from accounts where crm_configuration_id = 71 order by id desc;
select * from leads where crm_configuration_id = 71 order by id desc;
select * from contacts where crm_configuration_id = 71 order by id desc;
select * from opportunities where crm_configuration_id = 71 order by id desc;
select * from crm_profiles where crm_configuration_id = 71 order by id desc;
select * from crm_fields where crm_configuration_id = 71 order by id desc;
select * from crm_field_values where crm_field_id = 3341 order by id desc;
select * from crm_layouts where crm_configuration_id = 71 order by id desc;
select * from stages where crm_configuration_id = 71 order by id desc;
select * from users order by secondary_email desc;
select u.id, u.email, u.status, sa.id, sa.provider_user_id from social_accounts sa
join users u on sa.sociable_id = u.id
where sa.provider = 'google' and u.email LIKE 'aneliya%';
select * from failed_jobs order by id desc;
select * from users where email = '[EMAIL]' or secondary_email = '[EMAIL]';
select * from teams;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 39;
SELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type = 'task';
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 1
and sa.provider = 'salesforce';
# [PASSWORD_DOTS]
SELECT * FROM activities WHERE uuid_to_bin('c38b3895-fd0f-4b1f-9fb2-c170dba137c6') = uuid;
SELECT * FROM crm_configurations WHERE id = 70;
select * from teams where id = 1;
select * from groups where team_id = 1;
select * from users where team_id = 1;
select o.id, o.name,o.close_date, u.id, u.name, u.group_id, r.id, r.display_name, g.name, g.scope from opportunities o
join users u on o.user_id = u.id
join groups g on u.group_id = g.id
join role_user ru on u.id = ru.user_id
join roles r on ru.role_id = r.id
where o.crm_configuration_id = 39 and close_date > '2024-01-01 00:00:00';
select * from role_user where user_id = 143;
select * from roles;
select * from role_user;
select * from groups where id = 9;
select * from scope_groups where group_id = 9;
# [PASSWORD_DOTS]
select * from teams where id = 36;
select * from crm_configurations;
SELECT * FROM social_accounts WHERE sociable_id = 121;
https://crmsandbox.zoho.com/crm/jiminnyw4/tab/Leads/4776201000005049105
https://crmsandbox.zoho.com/crm/
https://crm.zoho.com/crm/org3469620/tab/Leads/230045000229559080
https://crm.zoho.com/crm/
org3469620
SELECT * FROM activities WHERE uuid_to_bin('03382d20-c8bc-48e7-a3d4-90b52fa5ceab') = uuid;
select * from users where email LIKE "%mobile_automation_%";
select * from social_accounts where sociable_id IN (2228);
select * from crm_profiles where user_id IN (2222,2223,2226,2227);
select * from teams order by id desc;
SELECT * FROM users WHERE id = 2229;
SELECT * FROM crm_profiles WHERE user_id = 2229;
select * from opportunities where crm_configuration_id = 88;
select * from crm_fields where crm_configuration_id = 88;
select * from crm_profiles where crm_configuration_id = 88;
SELECT * FROM teams WHERE id = 1;
SELECT * FROM users WHERE id = 143;
SELECT * FROM users WHERE uuid_to_bin('fde193d3-06a2-4e1a-8895-62b94039215d') = uuid;
SELECT * FROM teams WHERE uuid_to_bin('73385071-a756-42ae-9c73-8b53f2309467') = uuid;
https://app.staging.jiminny.com/ondemand?
min_duration=1
&
only_recorded=1
&
user_id%5B%5D=641f1acb-16b8-42d1-8726-df52979dad0e
&
sequence_number=2
select * from users where team_id = 1 and email like '%stoyan%'
select * from coaching_feedbacks;
select * from teams;
SELECT * FROM users WHERE team_id = 36;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 19
and sa.provider = 'pipedrive';
select * from users where id = 143;
SELECT * FROM users WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;
SELECT * FROM teams WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;
SELECT * FROM activity_shares WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;
select * from users where team_id = 2;
select * from activities where crm_configuration_id = 39
and activities.scheduled_start_time BETWEEN '2025-04-09 00:00:00' AND '2025-04-09 23:59:59'
AND user_id = 143
order by id desc;
# [PASSWORD_DOTS]
select * from teams where id = 142; # 2312, 126
select * from team_settings;
select * from users where team_id = 142; # 21642
SELECT * FROM social_accounts WHERE sociable_id = 21642;
SELECT * FROM crm_profiles cp join users u ON u.id = cp.user_id WHERE team_id = 142;
select * from crm_profiles where id IN (93);
select * from invitations;
select * from team_features where team_id = 1;
SELECT * FROM crm_configurations WHERE id = 126;
select * from accounts where crm_configuration_id = 126 order by id desc;
select * from leads where crm_configuration_id = 126 order by id desc;
select * from contacts where crm_configuration_id = 126 order by id desc;
select * from opportunities where crm_configuration_id = 126 order by id desc;
select * from crm_profiles where crm_configuration_id = 126 order by id desc;
select * from crm_fields where crm_configuration_id = 126 # 11060
# and type IN ('picklist', 'status')
# and object_type = 'task'
order by id desc;
# 5731,5732,5733
select DISTINCT crm_field_id from crm_field_values where crm_field_id IN (11151,12239,12215,12185,12175,12165,12144,12137,12127,12109,12107,12105,12103,12092,12037,12005,12003,11987,11969,11958,11951,11942,11931,11924,11921,11917,11915,11901,11893,11883,11872,11870,11868,11866,11839,11833,11821,11793,11780,11777,11769,11757,11737,11735,11656,11645,11638,11629,11618,11611,11602,11591,11584,11581,11558,11544,11543,11534,11532,11529,11527,11503,11497,11493,11488,11470,11468,11457,11455,11397,11387,11372,11363,11348,11323,11318,11309,11301,11300,11292,11290,11286,11284,11256,11252,11242,11237,11233,11219,11176,11160) order by id desc;
select * from crm_layouts where crm_configuration_id = 126 order by id desc;
SELECT * FROM crm_layout_entities WHERE crm_layout_id in (300,299,298);
select * from stages where crm_configuration_id = 126 order by id desc;
select * from business_processes where crm_configuration_id = 126 order by id desc;
select * from business_process_stages where business_process_id IN (76,75,74,73);
select * from playbooks where team_id = 142;
select * from playbook_layouts where playbook_id IN (108);
SELECT * FROM playbook_categories WHERE playbook_id IN (108);
select * from teams where id = 130;
SELECT * FROM social_accounts WHERE sociable_id = 2291;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 2
and sa.provider = 'hubspot';
SELECT * FROM activities
WHERE crm_configuration_id = 110;
select * from teams;
select * from crm_configurations;
SELECT * FROM activities WHERE id = 628773;
SELECT * FROM crm_profiles WHERE user_id = 1460;
SELECT * FROM social_accounts WHERE sociable_id = 2291;
select * from teams;
select ru.*, pr.*, p.* from users u join role_user ru on ru.user_id = u.id
join permission_role pr on pr.role_id = ru.role_id
join permissions p on p.id = pr.permission_id
where team_id = 495 and p.name IN ('dial');
select * from teams where id = 145;
select * from crm_configurations where id = 129;
select * from social_accounts where sociable_id = 2317;
SELECT * FROM activities WHERE uuid_to_bin('8dbab184-a333-4268-ad57-fb41f8d53a9a') = uuid;
select * from teams where id = 1;
SELECT * FROM crm_layouts WHERE crm_configuration_id = 39;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 280;
SELECT * FROM crm_layout_entities WHERE id = 5507;
SELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type IN ('event');
select * from teams;
select * from activities where crm_configuration_id = 14;
SELECT * FROM social_accounts where provider = 'copper';
select * from activities where id = 628467;
select * from participants where activity_id = 628467;
SELECT * FROM contacts WHERE id = 3969;
SELECT * FROM accounts WHERE id = 177;
SELECT * FROM activities WHERE uuid_to_bin('4eb54c77-cfa3-2bd4-84a7-9ed46a21c988') = uuid;
# [PASSWORD_DOTS] BH
select * from teams where id = 36;
SELECT * FROM crm_configurations WHERE id = 21;
select * from activities where crm_configuration_id = 21 and id = 607901;
select * from activities where crm_configuration_id = 21;
select * roles;
select * from permissions;
select * from permission_role where permission_id = 226;
select * from migrations order by id desc;
# mercury
# neptune
# earth
select * from teams;
select * from teams where id = 19;
select * from teams where id = 27;
select * from users where team_id = 27;
SELECT * FROM crm_configurations WHERE id = 42;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 19
and sa.provider = 'pipedrive';
select * from activities where id = 631461;
SELECT * FROM crm_field_values WHERE crm_field_id = 180;
select * from teams where id = 2;
SELECT * FROM social_accounts WHERE sociable_id = 89;
SELECT * FROM activities WHERE uuid_to_bin('ba0c029a-bc14-4e17-8603-64174acebcbb') = uuid; # 634273
select * from activity_summary_logs where activity_id = 634273;
select * from sidekick_settings where team_id = 2;
select * from teams; # 2, 2
SELECT * FROM crm_configurations WHERE team_id = 2; # 2
select * from team_features where team_id = 2;
select * from features;
SELECT * FROM opportunities WHERE crm_configuration_id = 2 and crm_provider_id = '51317301383';
SELECT * FROM opportunities WHERE crm_configuration_id = 2 order by id desc;
select * from automated_reports order by id desc;
select * from automated_report_results order by id desc;
select * from users where team_id = 1 and id IN (7160, 3248);
select * from migrations order by id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1052 and sa.provider = 'hubspot';
select * from teams where id = 1;
select * from groups g JOIN playbooks p on g.playbook_id = p.id where g.team_id = 1;
select * from groups where id = 565;
select * from playbooks where team_id = 1;
select * from playbooks where id = 175;
select * from playbook_categories where playbook_id = 175;
select * from users where team_id = 1052;
select * from users where id = 7160;
select * from crm_profiles where user_id = 7160;
select * from features;
select
*
# id, uuid, type, provider, playbook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id, stage_id,
# crm_configuration_id, crm_provider_id, transcription_id, status
from activities where crm_configuration_id = 1 and type = 'conference'
# and crm_provider_id IS NOT NULL
and provider != 'uploader' and actual_start_time IS NOT NULL
ORDER by id desc;
select * from activities where id = 54747783; # 00UO400000pCzojMAC
select p.id, p.activity_type, pc.id, pc.name
FROM playbooks p
join playbook_categories pc on p.id = pc.playbook_id
where p.team_id = 1 and p.activity_type = 'event';
SELECT * FROM crm_fields WHERE crm_configuration_id = 1 and object_type = 'event';
SELECT * FROM crm_field_values WHERE crm_field_id = 4;
select * from crm_layouts cl join playbook_layouts pl on cl.id = pl.layout_id
where crm_configuration_id = 1 and pl.playbook_id = 175;
select * from teams;
SELECT r.* FROM automated_reports r
join teams t on r.team_id = t.id
WHERE r.frequency = 'daily'
and r.status = 1
AND t.status = 'active'
AND (r.expires_at >= now() OR r.expires_at IS NULL);
select * from automated_report_results where report_id IN (18, 33);
select * from users where team_i;
select * from activity_searches where id = 10932;
select * from activity_search_filters where activity_search_id = 10932;
select * from automated_reports order by id desc;
select * from automated_report_results order by id desc;
select * from automated_reports where id IN (55);
select * from automated_report_results where id IN (81);
select * from users where id IN (10633, 13987, 11985);
select * from users where group_id IN (3710);
SELECT * FROM automated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuid;
SELECT * FROM automated_report_results WHERE uuid_to_bin('582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;
select * from teams;
select * from accounts where team_id = 1;
select * from automated_report_results where media_type = 'pdf' and status = 2;
SELECT * FROM automated_report_results WHERE uuid_to_bin('82e74956-6144-4cd1-a3d3-af985c3070a4') = uuid;
select * from teams where id = 1029;
select * from crm_configurations where provider = 'pipedrive';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1029 and sa.provider = 'pipedrive';
[
{
"user_id": "23460 (owner)",
"email": "[EMAIL]",
"id": 69,
"sociable_id": 23460,
"provider_user_id": "19555731",
"provider_user_token": "v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:rYyABXmXsBhEdYU_dfmDH8GF-vzSseJXE5bds_zAyVdAwlTXOPdTl9i4PS4jVofLvpq7IRgvEt2BzGhR6cWiQXHHD0AtayQOkZm262ClFCsMYtKGfep0Jq1n0eiRIVqT9gAY7rWvhpEDF8oAlgnRGmqx-euIkpzE79sPXh4OjNx_yUIaanjyplGpBBJ_NiACd1sMlZmseyUyyU_gldqlCBAuK9hhATc9icgg7zuoc7nKBBrlg49tRtzEagDh6xbFBpzfCp7kE_7n4TLWfWHLPMzu-bktjwA969G9sFRmoH1GjPA0a2odDT4dk1_1ouBrB1NcTT2hQUqH-_RzDW2nWmeoVHA",
"provider_refresh_token": "5034113:[TELEGRAM_TOKEN]b2bfc",
"expires": 1779091997,
"refresh_token_expires": null,
"provider": "pipedrive",
"state": "connected",
"auth_scope": "base,deals:full,activities:full,contacts:full,search:read",
"retry_after": null,
"created_at": "2025-04-16 08:23:28",
"updated_at": "2026-05-18 07:13:18",
"provider_user_token_encrypted": "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",
"provider_refresh_token_encrypted": "eyJpdiI6Imt2bGxlSmxUK05GMjF0dEtPaTMrUlE9PSIsInZhbHVlIjoiUXZHTElZRXkreHFxUU02SnZ4eVBacG9WWTRlVkd0USszV3JyVFlpU2ZaY25GSWo2WFcrRzNlbFRlUXRQczNwSXRCcEdvZEpveG9jMzBDSTgwdnZLQnc9PSIsIm1hYyI6ImQxYWI0NzU5Nzg5MDI4YWVhZmQ4Mjg1YzhkZDQzMjRkYWYwYTdhZTY5MDMxMjc0OWNiYjY0Nzc3NDQ0MTEyY2EiLCJ0YWciOiIifQ==",
"encryption_key": "0x01020300786192D9D96DD60D3D1EBC9DFAEE5F0C45EE80165CF3F3D2B3B627026AA7CFC7CA0128DD463535D32EE491ADBADF8B07596B0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040C7FB1319048ECB2EA3F23B995020110802B52D22F5EAD341AB238FBBCB6093156E443876A664BA5555D722565C2B2D04422C868CD7350555E3CC74221",
"sociable_type": "user",
"owner_id": 23460
},
{
"user_id": "23463",
"email": "[EMAIL]",
"id": 72,
"sociable_id": 23463,
"provider_user_id": "23270841",
"provider_user_token": "v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:txqCuWLeVhgwiaFqXIvQWWrtrnFIy_4lT3VCr-sRB4g6_2lK8KcQ_6ka_qFmZhr-IeIAKmAImx6H1iIKx4Ab7XZ5MnKIh03GKbHjI0n0rGT9UYkeH21jKOxJvKaSX_TyLbxFPR6irPQyvqcpBClXI52gVJH01KzZy_dMTHFXhhDLOIhEpSrQXHG7Qo8q7OuBeSPZrU1ALi9kmAm4GTpzGTbzfl-hUt9IAfPunJOCyv3mf2Tl-MT8EyQgOFPrsP3yz9UlSyVhb40zO_bCnUrqNxjwgm_E6vgpVrwULTQbHe-43Dq-TRetjceUzT88GBgVJ0UdxXP5BRBVXcL5ir8-9ZTMaNU",
"provider_refresh_token": "5034113:[TELEGRAM_TOKEN]78ad1",
"expires": 1753837219,
"refresh_token_expires": null,
"provider": "pipedrive",
"state": "full-refresh",
"auth_scope": "base,deals:full,activities:full,contacts:full,search:read",
"retry_after": null,
"created_at": "2025-04-16 10:41:12",
"updated_at": "2025-07-30 01:00:17",
"provider_user_token_encrypted": "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",
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Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! 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Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.12210695,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.12210695,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"SELECT * FROM teams WHERE id = 1;\n\nselect * from crm_layouts where crm_configuration_id = 39;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 283;\nSELECT * FROM crm_fields WHERE id = 2234;\nSELECT * FROM crm_field_values WHERE crm_field_id = 2234;\n\nselect * from crm_profiles where user_id = 143;\n\nselect * from record_types where crm_configuration_id = 39; # 0121K000001MHElQAO,0121K000001MHEqQAO\nselect * from business_processes where crm_configuration_id = 39;\n# 01941000000H669AAC, 01941000000H66JAAS\n\nselect * from record_type_field_values\n where record_type_id IN (24);\n\nselect * from crm_field_values where id IN (2730);\n\nselect * from crm_configurations where id = 39;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 1\nand sa.provider = 'salesforce'; #1035\n\n\nselect * from users where team_id = 1; # 222 group 3\nSELECT * FROM activities WHERE user_id = 222 order by id desc;\nselect * from sidekick_settings where team_id = 1;\nselect * from teams where id = 1;\nselect * from team_features where team_id = 1;\n\nselect * from activities where crm_configuration_id = 2\nand provider = 'ms-teams' and id = 608765;\n\nSELECT * FROM activities WHERE crm_configuration_id = 2 and crm_provider_id = '59523413338';\n\nselect * from sidekick_settings where team_id = 2;\n\nSELECT * FROM activities WHERE id = 608660;\nselect * from activity_summary_logs where activity_id = 608660;\nselect * from ai_prompts where transcription_id = 11214;\n\n# ********************************************************************************************************\nSELECT * FROM activities WHERE uuid_to_bin('ed78a437-2804-450e-ab2f-56ab1c641346') = uuid;\n# id: 608818, crm: 59628809737\nSELECT * FROM activities WHERE uuid_to_bin('36b06e55-afdd-4782-8dee-c624cd0af191') = uuid;\n# id: 608821, crm: 59632069252\nSELECT ce.start_time, ce.end_time, a.id, a.uuid, crm_provider_id, calendar_event_id, title,\nplaybook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id,\nscheduled_start_time, scheduled_end_time, actual_start_time, actual_end_time, a.created_at\nFROM activities a\njoin calendar_events ce on a.calendar_event_id = ce.id\nWHERE a.id IN (608818, 608821);\n\nselect * from users where team_id = 1;\nselect * from team_settings where team_id = 1;\nselect * from crm_profiles where crm_configuration_id = 39 order by user_id;\n\nselect * from team_features where team_id = 1;\n\nselect * from users where team_id = 2;\n\nSELECT * FROM activities WHERE uuid_to_bin('ec7647e9-5225-458b-b475-f31aa2769204') = uuid; # 612639\n# Preslava N. Ivanova, grou id 3\n\nSELECT * FROM opportunities WHERE uuid_to_bin('a2928fe5-aec5-46cb-85d9-7654c89e46a6') = uuid;\n\nselect * from activities where opportunity_id = 344 and actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00';\n\nselect\n a.id,\n a.type,\n a.scheduled_start_time,\n a.actual_start_time,\n a.created_at,\n a.opportunity_id,\n a.status\nFROM activities a\nWHERE opportunity_id = 344\nand status IN ('completed', 'received', 'delivered')\nand (\n (a.actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')\nOR (a.created_at between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')\nOR (a.scheduled_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00'))\n;\n\nSELECT * FROM users WHERE id = 222;\n\nSELECT * FROM crm_profiles WHERE user_id = 222;\nselect * from crm_layouts where crm_configuration_id = 39;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 281;\n\nselect * from group_deal_risk_types;\n\nselect * from opportunities where team_id = 1;\n\nSELECT * FROM opportunities WHERE id = 315;\nSELECT * FROM crm_field_data WHERE object_id = 315;\nselect * from crm_field_data where object_id = 260;\n\nselect * from generic_ai_prompts where subject_id = 315;\n\nselect * from teams; # 36, 21, 121, james.graham@bullhorn.jiminny.com\nSELECT * FROM social_accounts WHERE sociable_id = 121 and provider = 'bullhorn';\n\n# ************************************************************************************\nselect * from teams where id = 1;\nselect * from crm_configurations where id = 39;\nselect * from users where team_id = 1;\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 1;\n# 1 - 00541000004281rAAA\n# 204 - 0052g000003freeAAA\n# 429 - 0052g000003qGOiAAM\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 1\nand sa.provider = 'salesforce';\n\nselect * from activities where type = 'softphone'\nand created_at > '2024-12-11 15:24:36' order by id desc;\n\nselect * from activity_providers where team_id = 1;\nselect * from activity_provider_users where activity_provider_id = 328;\n\nselect * from opportunities where crm_configuration_id = 39\nAND account_id = 178 AND is_closed = false\norder by created_at DESC;\n\nselect * from contacts where id = 3952;\nselect * from accounts where id = 178;\n\n# ************************************************************************************\nselect * from teams where id = 36;\nselect * from crm_configurations where id = 21;\nselect * from users where team_id = 36;\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 36;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 36\nand sa.provider = 'bullhorn';\n\nselect * from social_accounts where id = 348;\nUPDATE social_accounts SET\nprovider_user_token = '21442_6802599_91:41179a58-21e7-4d7c-ad58-56bb666b2f65',\nprovider_refresh_token = '21442_6802599_91:01c6b335-3f2a-42e4-85ff-8a08fa65fceb',\nexpires = 1733998131,\nstate = 'connected'\nWHERE id = 348;\n\n# ************************************************************************************\nselect * from teams where id = 31;\nselect * from crm_configurations where id = 18;\n\nselect * from users where team_id = 31; # 257\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 31;\n\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 31\nand sa.provider = 'close';\n\nselect * from contacts where crm_configuration_id = 18;\n\n# ********************** NEPTUNE **************************************************************\nselect * from teams;\nselect * from users where id IN (1030, 1035, 1052);\nselect * from crm_configurations;\n\nselect * from users where team_id = 65; # 257\nselect * from team_settings where team_id = 65; # 257\nselect * from invitations where team_id = 65; # 257\nselect * from users where email = 'integration-account@jiminny.com'; # 257\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 65;\n\nselect * from crm_configurations where id = 53;\nselect * from accounts where crm_configuration_id = 53 order by id desc;\nselect * from leads where crm_configuration_id = 53 order by id desc;\nselect * from contacts where crm_configuration_id = 53 order by id desc;\nselect * from opportunities where crm_configuration_id = 53 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 53 order by id desc;\nselect * from crm_fields where crm_configuration_id = 53 order by id desc;\nselect * from crm_field_values where crm_field_id = 3341 order by id desc;\nselect * from crm_layouts where crm_configuration_id = 53 order by id desc;\nselect * from stages where crm_configuration_id = 53 order by id desc;\n\n\nselect * from crm_profiles where crm_configuration_id = 13;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 65\nand sa.provider = 'integration-app';\n\nselect * from contacts where crm_configuration_id = 13;\n\nselect * from social_accounts where sociable_id = 283;\n\nSELECT * FROM opportunities WHERE crm_provider_id = '006O400000E9bzeIAB';\n\nselect * from activity_providers where team_id = 65;\nSELECT * FROM activities WHERE crm_configuration_id IN (51, 52, 53);\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 65\n;\n\n# ***************************** STAGING ********************************************\nSELECT * FROM teams;\nSELECT * FROM teams WHERE id = 88;\nSELECT * FROM teams WHERE id = 89;\nselect * from team_settings where team_id = 89;\nSELECT * FROM users WHERE team_id = 89;\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 89;\n\nselect * from users;\nSELECT * FROM social_accounts WHERE sociable_id = 1761;\nSELECT * FROM crm_configurations WHERE id = 70;\nselect * from accounts where crm_configuration_id = 70 order by id desc;\nselect * from leads where crm_configuration_id = 70 order by id desc;\nselect * from contacts where crm_configuration_id = 70 order by id desc;\nselect * from opportunities where crm_configuration_id = 70 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 70 order by id desc;\nselect * from crm_fields where crm_configuration_id = 70 order by id desc;\nselect * from crm_field_values where crm_field_id = 3536 order by id desc;\nselect * from crm_layouts where crm_configuration_id = 70 order by id desc;\nselect * from stages where crm_configuration_id = 70 order by id desc;\nselect * from business_processes where crm_configuration_id = 70 order by id desc;\nselect * from business_process_stages where business_process_id = 34;\n\nselect * from contacts where id = 10468;\n\nselect * from crm_layouts where crm_configuration_id = 70;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 388;\nSELECT * FROM crm_fields WHERE id IN (3533,3534,3535);\n\nselect * from activities where crm_configuration_id = 70\nand (account_id IS NOT NULL or lead_id IS NOT NULL or contact_id IS NOT NULL or opportunity_id IS NOT NULL) order by id desc;\n\nSELECT * FROM activities WHERE uuid_to_bin('2e10b60f-8a61-41c5-a3d4-28835353dc65') = uuid;\nSELECT * FROM activities where crm_configuration_id = 69 ;\n\nSELECT * FROM users WHERE email LIKE '%jiminny_web_sa2@jiminny.com%';\nSELECT * FROM activities WHERE uuid_to_bin('5a150c93-40fc-42ec-b3bd-c1d328e09f6e') = uuid;\nSELECT * FROM opportunities WHERE id = 385;\n\nselect * from participants p\njoin activities a on p.activity_id = a.id\nwhere a.crm_configuration_id = 70\nand (p.lead_id IS NOT NULL or p.contact_id IS NOT NULL);\nSELECT * FROM participants WHERE id = 1013638;\n\nselect * from teams where id = 90;\nselect * from users where team_id = 90;\nselect * from social_accounts where social_accounts.sociable_id IN (1960,1760);\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 71;\nselect * from invitations where team_id = 90;\n\nselect * from crm_configurations where id = 71;\nselect * from accounts where crm_configuration_id = 71 order by id desc;\nselect * from leads where crm_configuration_id = 71 order by id desc;\nselect * from contacts where crm_configuration_id = 71 order by id desc;\nselect * from opportunities where crm_configuration_id = 71 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 71 order by id desc;\nselect * from crm_fields where crm_configuration_id = 71 order by id desc;\nselect * from crm_field_values where crm_field_id = 3341 order by id desc;\nselect * from crm_layouts where crm_configuration_id = 71 order by id desc;\nselect * from stages where crm_configuration_id = 71 order by id desc;\n\nselect * from users order by secondary_email desc;\nselect u.id, u.email, u.status, sa.id, sa.provider_user_id from social_accounts sa\n join users u on sa.sociable_id = u.id\nwhere sa.provider = 'google' and u.email LIKE 'aneliya%';\n\nselect * from failed_jobs order by id desc;\n\nselect * from users where email = 'ben.allwright@learningpeople.co.uk' or secondary_email = 'ben.allwright@learningpeople.co.uk';\n\nselect * from teams;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 39;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type = 'task';\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 1\nand sa.provider = 'salesforce';\n\n# ************************************************************************************\nSELECT * FROM activities WHERE uuid_to_bin('c38b3895-fd0f-4b1f-9fb2-c170dba137c6') = uuid;\nSELECT * FROM crm_configurations WHERE id = 70;\n\nselect * from teams where id = 1;\nselect * from groups where team_id = 1;\nselect * from users where team_id = 1;\n\nselect o.id, o.name,o.close_date, u.id, u.name, u.group_id, r.id, r.display_name, g.name, g.scope from opportunities o\njoin users u on o.user_id = u.id\njoin groups g on u.group_id = g.id\njoin role_user ru on u.id = ru.user_id\njoin roles r on ru.role_id = r.id\nwhere o.crm_configuration_id = 39 and close_date > '2024-01-01 00:00:00';\n\nselect * from role_user where user_id = 143;\nselect * from roles;\n\nselect * from role_user;\nselect * from groups where id = 9;\nselect * from scope_groups where group_id = 9;\n\n# ************************************************************************************\nselect * from teams where id = 36;\nselect * from crm_configurations;\nSELECT * FROM social_accounts WHERE sociable_id = 121;\n\nhttps://crmsandbox.zoho.com/crm/jiminnyw4/tab/Leads/4776201000005049105\nhttps://crmsandbox.zoho.com/crm/\n\nhttps://crm.zoho.com/crm/org3469620/tab/Leads/230045000229559080\n https://crm.zoho.com/crm/\n org3469620\n\nSELECT * FROM activities WHERE uuid_to_bin('03382d20-c8bc-48e7-a3d4-90b52fa5ceab') = uuid;\n\nselect * from users where email LIKE \"%mobile_automation_%\";\nselect * from social_accounts where sociable_id IN (2228);\nselect * from crm_profiles where user_id IN (2222,2223,2226,2227);\n\nselect * from teams order by id desc;\nSELECT * FROM users WHERE id = 2229;\nSELECT * FROM crm_profiles WHERE user_id = 2229;\nselect * from opportunities where crm_configuration_id = 88;\nselect * from crm_fields where crm_configuration_id = 88;\nselect * from crm_profiles where crm_configuration_id = 88;\n\nSELECT * FROM teams WHERE id = 1;\n\nSELECT * FROM users WHERE id = 143;\nSELECT * FROM users WHERE uuid_to_bin('fde193d3-06a2-4e1a-8895-62b94039215d') = uuid;\nSELECT * FROM teams WHERE uuid_to_bin('73385071-a756-42ae-9c73-8b53f2309467') = uuid;\n\nhttps://app.staging.jiminny.com/ondemand?\n min_duration=1\n &\n only_recorded=1\n &\n user_id%5B%5D=641f1acb-16b8-42d1-8726-df52979dad0e\n &\n sequence_number=2\n\n select * from users where team_id = 1 and email like '%stoyan%'\n\nselect * from coaching_feedbacks;\n\nselect * from teams;\nSELECT * FROM users WHERE team_id = 36;\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 19\nand sa.provider = 'pipedrive';\n\nselect * from users where id = 143;\n\nSELECT * FROM users WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;\nSELECT * FROM teams WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;\nSELECT * FROM activity_shares WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;\n\nselect * from users where team_id = 2;\nselect * from activities where crm_configuration_id = 39\nand activities.scheduled_start_time BETWEEN '2025-04-09 00:00:00' AND '2025-04-09 23:59:59'\nAND user_id = 143\norder by id desc;\n\n# ************************************************************************************\nselect * from teams where id = 142; # 2312, 126\nselect * from team_settings;\nselect * from users where team_id = 142; # 21642\nSELECT * FROM social_accounts WHERE sociable_id = 21642;\nSELECT * FROM crm_profiles cp join users u ON u.id = cp.user_id WHERE team_id = 142;\nselect * from crm_profiles where id IN (93);\nselect * from invitations;\nselect * from team_features where team_id = 1;\n\nSELECT * FROM crm_configurations WHERE id = 126;\nselect * from accounts where crm_configuration_id = 126 order by id desc;\nselect * from leads where crm_configuration_id = 126 order by id desc;\nselect * from contacts where crm_configuration_id = 126 order by id desc;\nselect * from opportunities where crm_configuration_id = 126 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 126 order by id desc;\nselect * from crm_fields where crm_configuration_id = 126 # 11060\n# and type IN ('picklist', 'status')\n# and object_type = 'task'\norder by id desc;\n# 5731,5732,5733\nselect DISTINCT crm_field_id from crm_field_values where crm_field_id IN (11151,12239,12215,12185,12175,12165,12144,12137,12127,12109,12107,12105,12103,12092,12037,12005,12003,11987,11969,11958,11951,11942,11931,11924,11921,11917,11915,11901,11893,11883,11872,11870,11868,11866,11839,11833,11821,11793,11780,11777,11769,11757,11737,11735,11656,11645,11638,11629,11618,11611,11602,11591,11584,11581,11558,11544,11543,11534,11532,11529,11527,11503,11497,11493,11488,11470,11468,11457,11455,11397,11387,11372,11363,11348,11323,11318,11309,11301,11300,11292,11290,11286,11284,11256,11252,11242,11237,11233,11219,11176,11160) order by id desc;\nselect * from crm_layouts where crm_configuration_id = 126 order by id desc;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id in (300,299,298);\nselect * from stages where crm_configuration_id = 126 order by id desc;\nselect * from business_processes where crm_configuration_id = 126 order by id desc;\nselect * from business_process_stages where business_process_id IN (76,75,74,73);\nselect * from playbooks where team_id = 142;\nselect * from playbook_layouts where playbook_id IN (108);\nSELECT * FROM playbook_categories WHERE playbook_id IN (108);\n\nselect * from teams where id = 130;\nSELECT * FROM social_accounts WHERE sociable_id = 2291;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 2\nand sa.provider = 'hubspot';\n\nSELECT * FROM activities\n WHERE crm_configuration_id = 110;\n\nselect * from teams;\nselect * from crm_configurations;\n\nSELECT * FROM activities WHERE id = 628773;\nSELECT * FROM crm_profiles WHERE user_id = 1460;\nSELECT * FROM social_accounts WHERE sociable_id = 2291;\n\nselect * from teams;\nselect ru.*, pr.*, p.* from users u join role_user ru on ru.user_id = u.id\njoin permission_role pr on pr.role_id = ru.role_id\n join permissions p on p.id = pr.permission_id\nwhere team_id = 495 and p.name IN ('dial');\n\nselect * from teams where id = 145;\nselect * from crm_configurations where id = 129;\nselect * from social_accounts where sociable_id = 2317;\nSELECT * FROM activities WHERE uuid_to_bin('8dbab184-a333-4268-ad57-fb41f8d53a9a') = uuid;\n\nselect * from teams where id = 1;\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 39;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 280;\nSELECT * FROM crm_layout_entities WHERE id = 5507;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type IN ('event');\n\nselect * from teams;\nselect * from activities where crm_configuration_id = 14;\n\nSELECT * FROM social_accounts where provider = 'copper';\n\nselect * from activities where id = 628467;\nselect * from participants where activity_id = 628467;\n\nSELECT * FROM contacts WHERE id = 3969;\nSELECT * FROM accounts WHERE id = 177;\n\nSELECT * FROM activities WHERE uuid_to_bin('4eb54c77-cfa3-2bd4-84a7-9ed46a21c988') = uuid;\n\n# ********************* BH\nselect * from teams where id = 36;\nSELECT * FROM crm_configurations WHERE id = 21;\nselect * from activities where crm_configuration_id = 21 and id = 607901;\nselect * from activities where crm_configuration_id = 21;\n\nselect * roles;\nselect * from permissions;\nselect * from permission_role where permission_id = 226;\n\nselect * from migrations order by id desc;\n\n# mercury\n# neptune\n# earth\n\nselect * from teams;\nselect * from teams where id = 19;\nselect * from teams where id = 27;\nselect * from users where team_id = 27;\nSELECT * FROM crm_configurations WHERE id = 42;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 19\nand sa.provider = 'pipedrive';\n\nselect * from activities where id = 631461;\nSELECT * FROM crm_field_values WHERE crm_field_id = 180;\n\nselect * from teams where id = 2;\nSELECT * FROM social_accounts WHERE sociable_id = 89;\n\nSELECT * FROM activities WHERE uuid_to_bin('ba0c029a-bc14-4e17-8603-64174acebcbb') = uuid; # 634273\nselect * from activity_summary_logs where activity_id = 634273;\n\nselect * from sidekick_settings where team_id = 2;\n\nselect * from teams; # 2, 2\nSELECT * FROM crm_configurations WHERE team_id = 2; # 2\nselect * from team_features where team_id = 2;\nselect * from features;\nSELECT * FROM opportunities WHERE crm_configuration_id = 2 and crm_provider_id = '51317301383';\nSELECT * FROM opportunities WHERE crm_configuration_id = 2 order by id desc;\n\nselect * from automated_reports order by id desc;\nselect * from automated_report_results order by id desc;\nselect * from users where team_id = 1 and id IN (7160, 3248);\nselect * from migrations order by id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1052 and sa.provider = 'hubspot';\n\nselect * from teams where id = 1;\nselect * from groups g JOIN playbooks p on g.playbook_id = p.id where g.team_id = 1;\nselect * from groups where id = 565;\nselect * from playbooks where team_id = 1;\nselect * from playbooks where id = 175;\nselect * from playbook_categories where playbook_id = 175;\nselect * from users where team_id = 1052;\nselect * from users where id = 7160;\nselect * from crm_profiles where user_id = 7160;\nselect * from features;\nselect\n *\n# id, uuid, type, provider, playbook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id, stage_id,\n# crm_configuration_id, crm_provider_id, transcription_id, status\nfrom activities where crm_configuration_id = 1 and type = 'conference'\n# and crm_provider_id IS NOT NULL\nand provider != 'uploader' and actual_start_time IS NOT NULL\nORDER by id desc;\nselect * from activities where id = 54747783; # 00UO400000pCzojMAC\n\nselect p.id, p.activity_type, pc.id, pc.name\nFROM playbooks p\njoin playbook_categories pc on p.id = pc.playbook_id\nwhere p.team_id = 1 and p.activity_type = 'event';\n\nSELECT * FROM crm_fields WHERE crm_configuration_id = 1 and object_type = 'event';\nSELECT * FROM crm_field_values WHERE crm_field_id = 4;\n\nselect * from crm_layouts cl join playbook_layouts pl on cl.id = pl.layout_id\nwhere crm_configuration_id = 1 and pl.playbook_id = 175;\n\nselect * from teams;\nSELECT r.* FROM automated_reports r\njoin teams t on r.team_id = t.id\nWHERE r.frequency = 'daily'\n and r.status = 1\nAND t.status = 'active'\nAND (r.expires_at >= now() OR r.expires_at IS NULL);\n\nselect * from automated_report_results where report_id IN (18, 33);\n\nselect * from users where team_i;\n\nselect * from activity_searches where id = 10932;\nselect * from activity_search_filters where activity_search_id = 10932;\nselect * from automated_reports order by id desc;\nselect * from automated_report_results order by id desc;\nselect * from automated_reports where id IN (55);\nselect * from automated_report_results where id IN (81);\nselect * from users where id IN (10633, 13987, 11985);\nselect * from users where group_id IN (3710);\n\nSELECT * FROM automated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuid;\nSELECT * FROM automated_report_results WHERE uuid_to_bin('582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;\n\nselect * from teams;\nselect * from accounts where team_id = 1;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2;\nSELECT * FROM automated_report_results WHERE uuid_to_bin('82e74956-6144-4cd1-a3d3-af985c3070a4') = uuid;\n\nselect * from teams where id = 1029;\nselect * from crm_configurations where provider = 'pipedrive';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1029 and sa.provider = 'pipedrive';\n\n[\n {\n \"user_id\": \"23460 (owner)\",\n \"email\": \"integration-account@pipedrive.jiminny.com\",\n \"id\": 69,\n \"sociable_id\": 23460,\n \"provider_user_id\": \"19555731\",\n \"provider_user_token\": \"v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:rYyABXmXsBhEdYU_dfmDH8GF-vzSseJXE5bds_zAyVdAwlTXOPdTl9i4PS4jVofLvpq7IRgvEt2BzGhR6cWiQXHHD0AtayQOkZm262ClFCsMYtKGfep0Jq1n0eiRIVqT9gAY7rWvhpEDF8oAlgnRGmqx-euIkpzE79sPXh4OjNx_yUIaanjyplGpBBJ_NiACd1sMlZmseyUyyU_gldqlCBAuK9hhATc9icgg7zuoc7nKBBrlg49tRtzEagDh6xbFBpzfCp7kE_7n4TLWfWHLPMzu-bktjwA969G9sFRmoH1GjPA0a2odDT4dk1_1ouBrB1NcTT2hQUqH-_RzDW2nWmeoVHA\",\n \"provider_refresh_token\": \"5034113:19555731:87c14258f0c813d02767ee975f6044d46b6b2bfc\",\n \"expires\": 1779091997,\n \"refresh_token_expires\": null,\n \"provider\": \"pipedrive\",\n \"state\": \"connected\",\n \"auth_scope\": \"base,deals:full,activities:full,contacts:full,search:read\",\n \"retry_after\": null,\n \"created_at\": \"2025-04-16 08:23:28\",\n \"updated_at\": \"2026-05-18 07:13:18\",\n \"provider_user_token_encrypted\": \"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\",\n \"provider_refresh_token_encrypted\": \"eyJpdiI6Imt2bGxlSmxUK05GMjF0dEtPaTMrUlE9PSIsInZhbHVlIjoiUXZHTElZRXkreHFxUU02SnZ4eVBacG9WWTRlVkd0USszV3JyVFlpU2ZaY25GSWo2WFcrRzNlbFRlUXRQczNwSXRCcEdvZEpveG9jMzBDSTgwdnZLQnc9PSIsIm1hYyI6ImQxYWI0NzU5Nzg5MDI4YWVhZmQ4Mjg1YzhkZDQzMjRkYWYwYTdhZTY5MDMxMjc0OWNiYjY0Nzc3NDQ0MTEyY2EiLCJ0YWciOiIifQ==\",\n \"encryption_key\": \"0x01020300786192D9D96DD60D3D1EBC9DFAEE5F0C45EE80165CF3F3D2B3B627026AA7CFC7CA0128DD463535D32EE491ADBADF8B07596B0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040C7FB1319048ECB2EA3F23B995020110802B52D22F5EAD341AB238FBBCB6093156E443876A664BA5555D722565C2B2D04422C868CD7350555E3CC74221\",\n \"sociable_type\": \"user\",\n \"owner_id\": 23460\n },\n {\n \"user_id\": \"23463\",\n \"email\": \"jiminny_web_sa@pipedrive.jiminny.com\",\n \"id\": 72,\n \"sociable_id\": 23463,\n \"provider_user_id\": \"23270841\",\n \"provider_user_token\": \"v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:txqCuWLeVhgwiaFqXIvQWWrtrnFIy_4lT3VCr-sRB4g6_2lK8KcQ_6ka_qFmZhr-IeIAKmAImx6H1iIKx4Ab7XZ5MnKIh03GKbHjI0n0rGT9UYkeH21jKOxJvKaSX_TyLbxFPR6irPQyvqcpBClXI52gVJH01KzZy_dMTHFXhhDLOIhEpSrQXHG7Qo8q7OuBeSPZrU1ALi9kmAm4GTpzGTbzfl-hUt9IAfPunJOCyv3mf2Tl-MT8EyQgOFPrsP3yz9UlSyVhb40zO_bCnUrqNxjwgm_E6vgpVrwULTQbHe-43Dq-TRetjceUzT88GBgVJ0UdxXP5BRBVXcL5ir8-9ZTMaNU\",\n \"provider_refresh_token\": \"5034113:23270841:34790b44838f5fd422c2d2c82e00f1ecf2178ad1\",\n \"expires\": 1753837219,\n \"refresh_token_expires\": null,\n \"provider\": \"pipedrive\",\n \"state\": \"full-refresh\",\n \"auth_scope\": \"base,deals:full,activities:full,contacts:full,search:read\",\n \"retry_after\": null,\n \"created_at\": \"2025-04-16 10:41:12\",\n \"updated_at\": \"2025-07-30 01:00:17\",\n \"provider_user_token_encrypted\": \"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\",\n \"provider_refresh_token_encrypted\": \"eyJpdiI6IkJGMkdRVHRKM2VTcitKNGcvQWJtUGc9PSIsInZhbHVlIjoicmFyRkxPZ1Rybm1ORXlEVjJ2TXFGTzJtM3hWaFhnUVVHN2ZlR1lRM0I5d3ozbnZTcU5EdzJqRkI2elhyNWhlenRTUXV3bjk0N1JXeklDMVAyUzBKcHc9PSIsIm1hYyI6ImJhODVjMGQyZDE3Y2ExNjc2OWVjYWJiNmFjYWVkODIyMTMyNWVhYTExMTgwYTEyMTU0MzUzZGE1YjQ5YzQ5ZjEiLCJ0YWciOiIifQ==\",\n \"encryption_key\": \"0x01020300788C37CDF66ABE9301A68D5D4866AC0C197E04EEE4D904F20A59991322EBAE252301BEF4B24FF01359E934E5654617E4EEAC0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040CEB00EF45BDEA999A5558889E020110802B925F372F7BEFAF0B45E48686113D1DA430ECFCC07B1F61BA6828CC44235278EDB05C486E8068D0BE737D91\",\n \"sociable_type\": \"user\",\n \"owner_id\": 23460\n }\n]","depth":4,"on_screen":true,"value":"SELECT * FROM teams WHERE id = 1;\n\nselect * from crm_layouts where crm_configuration_id = 39;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 283;\nSELECT * FROM crm_fields WHERE id = 2234;\nSELECT * FROM crm_field_values WHERE crm_field_id = 2234;\n\nselect * from crm_profiles where user_id = 143;\n\nselect * from record_types where crm_configuration_id = 39; # 0121K000001MHElQAO,0121K000001MHEqQAO\nselect * from business_processes where crm_configuration_id = 39;\n# 01941000000H669AAC, 01941000000H66JAAS\n\nselect * from record_type_field_values\n where record_type_id IN (24);\n\nselect * from crm_field_values where id IN (2730);\n\nselect * from crm_configurations where id = 39;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 1\nand sa.provider = 'salesforce'; #1035\n\n\nselect * from users where team_id = 1; # 222 group 3\nSELECT * FROM activities WHERE user_id = 222 order by id desc;\nselect * from sidekick_settings where team_id = 1;\nselect * from teams where id = 1;\nselect * from team_features where team_id = 1;\n\nselect * from activities where crm_configuration_id = 2\nand provider = 'ms-teams' and id = 608765;\n\nSELECT * FROM activities WHERE crm_configuration_id = 2 and crm_provider_id = '59523413338';\n\nselect * from sidekick_settings where team_id = 2;\n\nSELECT * FROM activities WHERE id = 608660;\nselect * from activity_summary_logs where activity_id = 608660;\nselect * from ai_prompts where transcription_id = 11214;\n\n# ********************************************************************************************************\nSELECT * FROM activities WHERE uuid_to_bin('ed78a437-2804-450e-ab2f-56ab1c641346') = uuid;\n# id: 608818, crm: 59628809737\nSELECT * FROM activities WHERE uuid_to_bin('36b06e55-afdd-4782-8dee-c624cd0af191') = uuid;\n# id: 608821, crm: 59632069252\nSELECT ce.start_time, ce.end_time, a.id, a.uuid, crm_provider_id, calendar_event_id, title,\nplaybook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id,\nscheduled_start_time, scheduled_end_time, actual_start_time, actual_end_time, a.created_at\nFROM activities a\njoin calendar_events ce on a.calendar_event_id = ce.id\nWHERE a.id IN (608818, 608821);\n\nselect * from users where team_id = 1;\nselect * from team_settings where team_id = 1;\nselect * from crm_profiles where crm_configuration_id = 39 order by user_id;\n\nselect * from team_features where team_id = 1;\n\nselect * from users where team_id = 2;\n\nSELECT * FROM activities WHERE uuid_to_bin('ec7647e9-5225-458b-b475-f31aa2769204') = uuid; # 612639\n# Preslava N. Ivanova, grou id 3\n\nSELECT * FROM opportunities WHERE uuid_to_bin('a2928fe5-aec5-46cb-85d9-7654c89e46a6') = uuid;\n\nselect * from activities where opportunity_id = 344 and actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00';\n\nselect\n a.id,\n a.type,\n a.scheduled_start_time,\n a.actual_start_time,\n a.created_at,\n a.opportunity_id,\n a.status\nFROM activities a\nWHERE opportunity_id = 344\nand status IN ('completed', 'received', 'delivered')\nand (\n (a.actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')\nOR (a.created_at between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')\nOR (a.scheduled_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00'))\n;\n\nSELECT * FROM users WHERE id = 222;\n\nSELECT * FROM crm_profiles WHERE user_id = 222;\nselect * from crm_layouts where crm_configuration_id = 39;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 281;\n\nselect * from group_deal_risk_types;\n\nselect * from opportunities where team_id = 1;\n\nSELECT * FROM opportunities WHERE id = 315;\nSELECT * FROM crm_field_data WHERE object_id = 315;\nselect * from crm_field_data where object_id = 260;\n\nselect * from generic_ai_prompts where subject_id = 315;\n\nselect * from teams; # 36, 21, 121, james.graham@bullhorn.jiminny.com\nSELECT * FROM social_accounts WHERE sociable_id = 121 and provider = 'bullhorn';\n\n# ************************************************************************************\nselect * from teams where id = 1;\nselect * from crm_configurations where id = 39;\nselect * from users where team_id = 1;\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 1;\n# 1 - 00541000004281rAAA\n# 204 - 0052g000003freeAAA\n# 429 - 0052g000003qGOiAAM\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 1\nand sa.provider = 'salesforce';\n\nselect * from activities where type = 'softphone'\nand created_at > '2024-12-11 15:24:36' order by id desc;\n\nselect * from activity_providers where team_id = 1;\nselect * from activity_provider_users where activity_provider_id = 328;\n\nselect * from opportunities where crm_configuration_id = 39\nAND account_id = 178 AND is_closed = false\norder by created_at DESC;\n\nselect * from contacts where id = 3952;\nselect * from accounts where id = 178;\n\n# ************************************************************************************\nselect * from teams where id = 36;\nselect * from crm_configurations where id = 21;\nselect * from users where team_id = 36;\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 36;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 36\nand sa.provider = 'bullhorn';\n\nselect * from social_accounts where id = 348;\nUPDATE social_accounts SET\nprovider_user_token = '21442_6802599_91:41179a58-21e7-4d7c-ad58-56bb666b2f65',\nprovider_refresh_token = '21442_6802599_91:01c6b335-3f2a-42e4-85ff-8a08fa65fceb',\nexpires = 1733998131,\nstate = 'connected'\nWHERE id = 348;\n\n# ************************************************************************************\nselect * from teams where id = 31;\nselect * from crm_configurations where id = 18;\n\nselect * from users where team_id = 31; # 257\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 31;\n\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 31\nand sa.provider = 'close';\n\nselect * from contacts where crm_configuration_id = 18;\n\n# ********************** NEPTUNE **************************************************************\nselect * from teams;\nselect * from users where id IN (1030, 1035, 1052);\nselect * from crm_configurations;\n\nselect * from users where team_id = 65; # 257\nselect * from team_settings where team_id = 65; # 257\nselect * from invitations where team_id = 65; # 257\nselect * from users where email = 'integration-account@jiminny.com'; # 257\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 65;\n\nselect * from crm_configurations where id = 53;\nselect * from accounts where crm_configuration_id = 53 order by id desc;\nselect * from leads where crm_configuration_id = 53 order by id desc;\nselect * from contacts where crm_configuration_id = 53 order by id desc;\nselect * from opportunities where crm_configuration_id = 53 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 53 order by id desc;\nselect * from crm_fields where crm_configuration_id = 53 order by id desc;\nselect * from crm_field_values where crm_field_id = 3341 order by id desc;\nselect * from crm_layouts where crm_configuration_id = 53 order by id desc;\nselect * from stages where crm_configuration_id = 53 order by id desc;\n\n\nselect * from crm_profiles where crm_configuration_id = 13;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 65\nand sa.provider = 'integration-app';\n\nselect * from contacts where crm_configuration_id = 13;\n\nselect * from social_accounts where sociable_id = 283;\n\nSELECT * FROM opportunities WHERE crm_provider_id = '006O400000E9bzeIAB';\n\nselect * from activity_providers where team_id = 65;\nSELECT * FROM activities WHERE crm_configuration_id IN (51, 52, 53);\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 65\n;\n\n# ***************************** STAGING ********************************************\nSELECT * FROM teams;\nSELECT * FROM teams WHERE id = 88;\nSELECT * FROM teams WHERE id = 89;\nselect * from team_settings where team_id = 89;\nSELECT * FROM users WHERE team_id = 89;\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 89;\n\nselect * from users;\nSELECT * FROM social_accounts WHERE sociable_id = 1761;\nSELECT * FROM crm_configurations WHERE id = 70;\nselect * from accounts where crm_configuration_id = 70 order by id desc;\nselect * from leads where crm_configuration_id = 70 order by id desc;\nselect * from contacts where crm_configuration_id = 70 order by id desc;\nselect * from opportunities where crm_configuration_id = 70 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 70 order by id desc;\nselect * from crm_fields where crm_configuration_id = 70 order by id desc;\nselect * from crm_field_values where crm_field_id = 3536 order by id desc;\nselect * from crm_layouts where crm_configuration_id = 70 order by id desc;\nselect * from stages where crm_configuration_id = 70 order by id desc;\nselect * from business_processes where crm_configuration_id = 70 order by id desc;\nselect * from business_process_stages where business_process_id = 34;\n\nselect * from contacts where id = 10468;\n\nselect * from crm_layouts where crm_configuration_id = 70;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 388;\nSELECT * FROM crm_fields WHERE id IN (3533,3534,3535);\n\nselect * from activities where crm_configuration_id = 70\nand (account_id IS NOT NULL or lead_id IS NOT NULL or contact_id IS NOT NULL or opportunity_id IS NOT NULL) order by id desc;\n\nSELECT * FROM activities WHERE uuid_to_bin('2e10b60f-8a61-41c5-a3d4-28835353dc65') = uuid;\nSELECT * FROM activities where crm_configuration_id = 69 ;\n\nSELECT * FROM users WHERE email LIKE '%jiminny_web_sa2@jiminny.com%';\nSELECT * FROM activities WHERE uuid_to_bin('5a150c93-40fc-42ec-b3bd-c1d328e09f6e') = uuid;\nSELECT * FROM opportunities WHERE id = 385;\n\nselect * from participants p\njoin activities a on p.activity_id = a.id\nwhere a.crm_configuration_id = 70\nand (p.lead_id IS NOT NULL or p.contact_id IS NOT NULL);\nSELECT * FROM participants WHERE id = 1013638;\n\nselect * from teams where id = 90;\nselect * from users where team_id = 90;\nselect * from social_accounts where social_accounts.sociable_id IN (1960,1760);\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 71;\nselect * from invitations where team_id = 90;\n\nselect * from crm_configurations where id = 71;\nselect * from accounts where crm_configuration_id = 71 order by id desc;\nselect * from leads where crm_configuration_id = 71 order by id desc;\nselect * from contacts where crm_configuration_id = 71 order by id desc;\nselect * from opportunities where crm_configuration_id = 71 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 71 order by id desc;\nselect * from crm_fields where crm_configuration_id = 71 order by id desc;\nselect * from crm_field_values where crm_field_id = 3341 order by id desc;\nselect * from crm_layouts where crm_configuration_id = 71 order by id desc;\nselect * from stages where crm_configuration_id = 71 order by id desc;\n\nselect * from users order by secondary_email desc;\nselect u.id, u.email, u.status, sa.id, sa.provider_user_id from social_accounts sa\n join users u on sa.sociable_id = u.id\nwhere sa.provider = 'google' and u.email LIKE 'aneliya%';\n\nselect * from failed_jobs order by id desc;\n\nselect * from users where email = 'ben.allwright@learningpeople.co.uk' or secondary_email = 'ben.allwright@learningpeople.co.uk';\n\nselect * from teams;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 39;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type = 'task';\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 1\nand sa.provider = 'salesforce';\n\n# ************************************************************************************\nSELECT * FROM activities WHERE uuid_to_bin('c38b3895-fd0f-4b1f-9fb2-c170dba137c6') = uuid;\nSELECT * FROM crm_configurations WHERE id = 70;\n\nselect * from teams where id = 1;\nselect * from groups where team_id = 1;\nselect * from users where team_id = 1;\n\nselect o.id, o.name,o.close_date, u.id, u.name, u.group_id, r.id, r.display_name, g.name, g.scope from opportunities o\njoin users u on o.user_id = u.id\njoin groups g on u.group_id = g.id\njoin role_user ru on u.id = ru.user_id\njoin roles r on ru.role_id = r.id\nwhere o.crm_configuration_id = 39 and close_date > '2024-01-01 00:00:00';\n\nselect * from role_user where user_id = 143;\nselect * from roles;\n\nselect * from role_user;\nselect * from groups where id = 9;\nselect * from scope_groups where group_id = 9;\n\n# ************************************************************************************\nselect * from teams where id = 36;\nselect * from crm_configurations;\nSELECT * FROM social_accounts WHERE sociable_id = 121;\n\nhttps://crmsandbox.zoho.com/crm/jiminnyw4/tab/Leads/4776201000005049105\nhttps://crmsandbox.zoho.com/crm/\n\nhttps://crm.zoho.com/crm/org3469620/tab/Leads/230045000229559080\n https://crm.zoho.com/crm/\n org3469620\n\nSELECT * FROM activities WHERE uuid_to_bin('03382d20-c8bc-48e7-a3d4-90b52fa5ceab') = uuid;\n\nselect * from users where email LIKE \"%mobile_automation_%\";\nselect * from social_accounts where sociable_id IN (2228);\nselect * from crm_profiles where user_id IN (2222,2223,2226,2227);\n\nselect * from teams order by id desc;\nSELECT * FROM users WHERE id = 2229;\nSELECT * FROM crm_profiles WHERE user_id = 2229;\nselect * from opportunities where crm_configuration_id = 88;\nselect * from crm_fields where crm_configuration_id = 88;\nselect * from crm_profiles where crm_configuration_id = 88;\n\nSELECT * FROM teams WHERE id = 1;\n\nSELECT * FROM users WHERE id = 143;\nSELECT * FROM users WHERE uuid_to_bin('fde193d3-06a2-4e1a-8895-62b94039215d') = uuid;\nSELECT * FROM teams WHERE uuid_to_bin('73385071-a756-42ae-9c73-8b53f2309467') = uuid;\n\nhttps://app.staging.jiminny.com/ondemand?\n min_duration=1\n &\n only_recorded=1\n &\n user_id%5B%5D=641f1acb-16b8-42d1-8726-df52979dad0e\n &\n sequence_number=2\n\n select * from users where team_id = 1 and email like '%stoyan%'\n\nselect * from coaching_feedbacks;\n\nselect * from teams;\nSELECT * FROM users WHERE team_id = 36;\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 19\nand sa.provider = 'pipedrive';\n\nselect * from users where id = 143;\n\nSELECT * FROM users WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;\nSELECT * FROM teams WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;\nSELECT * FROM activity_shares WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;\n\nselect * from users where team_id = 2;\nselect * from activities where crm_configuration_id = 39\nand activities.scheduled_start_time BETWEEN '2025-04-09 00:00:00' AND '2025-04-09 23:59:59'\nAND user_id = 143\norder by id desc;\n\n# ************************************************************************************\nselect * from teams where id = 142; # 2312, 126\nselect * from team_settings;\nselect * from users where team_id = 142; # 21642\nSELECT * FROM social_accounts WHERE sociable_id = 21642;\nSELECT * FROM crm_profiles cp join users u ON u.id = cp.user_id WHERE team_id = 142;\nselect * from crm_profiles where id IN (93);\nselect * from invitations;\nselect * from team_features where team_id = 1;\n\nSELECT * FROM crm_configurations WHERE id = 126;\nselect * from accounts where crm_configuration_id = 126 order by id desc;\nselect * from leads where crm_configuration_id = 126 order by id desc;\nselect * from contacts where crm_configuration_id = 126 order by id desc;\nselect * from opportunities where crm_configuration_id = 126 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 126 order by id desc;\nselect * from crm_fields where crm_configuration_id = 126 # 11060\n# and type IN ('picklist', 'status')\n# and object_type = 'task'\norder by id desc;\n# 5731,5732,5733\nselect DISTINCT crm_field_id from crm_field_values where crm_field_id IN (11151,12239,12215,12185,12175,12165,12144,12137,12127,12109,12107,12105,12103,12092,12037,12005,12003,11987,11969,11958,11951,11942,11931,11924,11921,11917,11915,11901,11893,11883,11872,11870,11868,11866,11839,11833,11821,11793,11780,11777,11769,11757,11737,11735,11656,11645,11638,11629,11618,11611,11602,11591,11584,11581,11558,11544,11543,11534,11532,11529,11527,11503,11497,11493,11488,11470,11468,11457,11455,11397,11387,11372,11363,11348,11323,11318,11309,11301,11300,11292,11290,11286,11284,11256,11252,11242,11237,11233,11219,11176,11160) order by id desc;\nselect * from crm_layouts where crm_configuration_id = 126 order by id desc;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id in (300,299,298);\nselect * from stages where crm_configuration_id = 126 order by id desc;\nselect * from business_processes where crm_configuration_id = 126 order by id desc;\nselect * from business_process_stages where business_process_id IN (76,75,74,73);\nselect * from playbooks where team_id = 142;\nselect * from playbook_layouts where playbook_id IN (108);\nSELECT * FROM playbook_categories WHERE playbook_id IN (108);\n\nselect * from teams where id = 130;\nSELECT * FROM social_accounts WHERE sociable_id = 2291;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 2\nand sa.provider = 'hubspot';\n\nSELECT * FROM activities\n WHERE crm_configuration_id = 110;\n\nselect * from teams;\nselect * from crm_configurations;\n\nSELECT * FROM activities WHERE id = 628773;\nSELECT * FROM crm_profiles WHERE user_id = 1460;\nSELECT * FROM social_accounts WHERE sociable_id = 2291;\n\nselect * from teams;\nselect ru.*, pr.*, p.* from users u join role_user ru on ru.user_id = u.id\njoin permission_role pr on pr.role_id = ru.role_id\n join permissions p on p.id = pr.permission_id\nwhere team_id = 495 and p.name IN ('dial');\n\nselect * from teams where id = 145;\nselect * from crm_configurations where id = 129;\nselect * from social_accounts where sociable_id = 2317;\nSELECT * FROM activities WHERE uuid_to_bin('8dbab184-a333-4268-ad57-fb41f8d53a9a') = uuid;\n\nselect * from teams where id = 1;\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 39;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 280;\nSELECT * FROM crm_layout_entities WHERE id = 5507;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type IN ('event');\n\nselect * from teams;\nselect * from activities where crm_configuration_id = 14;\n\nSELECT * FROM social_accounts where provider = 'copper';\n\nselect * from activities where id = 628467;\nselect * from participants where activity_id = 628467;\n\nSELECT * FROM contacts WHERE id = 3969;\nSELECT * FROM accounts WHERE id = 177;\n\nSELECT * FROM activities WHERE uuid_to_bin('4eb54c77-cfa3-2bd4-84a7-9ed46a21c988') = uuid;\n\n# ********************* BH\nselect * from teams where id = 36;\nSELECT * FROM crm_configurations WHERE id = 21;\nselect * from activities where crm_configuration_id = 21 and id = 607901;\nselect * from activities where crm_configuration_id = 21;\n\nselect * roles;\nselect * from permissions;\nselect * from permission_role where permission_id = 226;\n\nselect * from migrations order by id desc;\n\n# mercury\n# neptune\n# earth\n\nselect * from teams;\nselect * from teams where id = 19;\nselect * from teams where id = 27;\nselect * from users where team_id = 27;\nSELECT * FROM crm_configurations WHERE id = 42;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 19\nand sa.provider = 'pipedrive';\n\nselect * from activities where id = 631461;\nSELECT * FROM crm_field_values WHERE crm_field_id = 180;\n\nselect * from teams where id = 2;\nSELECT * FROM social_accounts WHERE sociable_id = 89;\n\nSELECT * FROM activities WHERE uuid_to_bin('ba0c029a-bc14-4e17-8603-64174acebcbb') = uuid; # 634273\nselect * from activity_summary_logs where activity_id = 634273;\n\nselect * from sidekick_settings where team_id = 2;\n\nselect * from teams; # 2, 2\nSELECT * FROM crm_configurations WHERE team_id = 2; # 2\nselect * from team_features where team_id = 2;\nselect * from features;\nSELECT * FROM opportunities WHERE crm_configuration_id = 2 and crm_provider_id = '51317301383';\nSELECT * FROM opportunities WHERE crm_configuration_id = 2 order by id desc;\n\nselect * from automated_reports order by id desc;\nselect * from automated_report_results order by id desc;\nselect * from users where team_id = 1 and id IN (7160, 3248);\nselect * from migrations order by id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1052 and sa.provider = 'hubspot';\n\nselect * from teams where id = 1;\nselect * from groups g JOIN playbooks p on g.playbook_id = p.id where g.team_id = 1;\nselect * from groups where id = 565;\nselect * from playbooks where team_id = 1;\nselect * from playbooks where id = 175;\nselect * from playbook_categories where playbook_id = 175;\nselect * from users where team_id = 1052;\nselect * from users where id = 7160;\nselect * from crm_profiles where user_id = 7160;\nselect * from features;\nselect\n *\n# id, uuid, type, provider, playbook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id, stage_id,\n# crm_configuration_id, crm_provider_id, transcription_id, status\nfrom activities where crm_configuration_id = 1 and type = 'conference'\n# and crm_provider_id IS NOT NULL\nand provider != 'uploader' and actual_start_time IS NOT NULL\nORDER by id desc;\nselect * from activities where id = 54747783; # 00UO400000pCzojMAC\n\nselect p.id, p.activity_type, pc.id, pc.name\nFROM playbooks p\njoin playbook_categories pc on p.id = pc.playbook_id\nwhere p.team_id = 1 and p.activity_type = 'event';\n\nSELECT * FROM crm_fields WHERE crm_configuration_id = 1 and object_type = 'event';\nSELECT * FROM crm_field_values WHERE crm_field_id = 4;\n\nselect * from crm_layouts cl join playbook_layouts pl on cl.id = pl.layout_id\nwhere crm_configuration_id = 1 and pl.playbook_id = 175;\n\nselect * from teams;\nSELECT r.* FROM automated_reports r\njoin teams t on r.team_id = t.id\nWHERE r.frequency = 'daily'\n and r.status = 1\nAND t.status = 'active'\nAND (r.expires_at >= now() OR r.expires_at IS NULL);\n\nselect * from automated_report_results where report_id IN (18, 33);\n\nselect * from users where team_i;\n\nselect * from activity_searches where id = 10932;\nselect * from activity_search_filters where activity_search_id = 10932;\nselect * from automated_reports order by id desc;\nselect * from automated_report_results order by id desc;\nselect * from automated_reports where id IN (55);\nselect * from automated_report_results where id IN (81);\nselect * from users where id IN (10633, 13987, 11985);\nselect * from users where group_id IN (3710);\n\nSELECT * FROM automated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuid;\nSELECT * FROM automated_report_results WHERE uuid_to_bin('582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;\n\nselect * from teams;\nselect * from accounts where team_id = 1;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2;\nSELECT * FROM automated_report_results WHERE uuid_to_bin('82e74956-6144-4cd1-a3d3-af985c3070a4') = uuid;\n\nselect * from teams where id = 1029;\nselect * from crm_configurations where provider = 'pipedrive';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1029 and sa.provider = 'pipedrive';\n\n[\n {\n \"user_id\": \"23460 (owner)\",\n \"email\": \"integration-account@pipedrive.jiminny.com\",\n \"id\": 69,\n \"sociable_id\": 23460,\n \"provider_user_id\": \"19555731\",\n \"provider_user_token\": \"v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:rYyABXmXsBhEdYU_dfmDH8GF-vzSseJXE5bds_zAyVdAwlTXOPdTl9i4PS4jVofLvpq7IRgvEt2BzGhR6cWiQXHHD0AtayQOkZm262ClFCsMYtKGfep0Jq1n0eiRIVqT9gAY7rWvhpEDF8oAlgnRGmqx-euIkpzE79sPXh4OjNx_yUIaanjyplGpBBJ_NiACd1sMlZmseyUyyU_gldqlCBAuK9hhATc9icgg7zuoc7nKBBrlg49tRtzEagDh6xbFBpzfCp7kE_7n4TLWfWHLPMzu-bktjwA969G9sFRmoH1GjPA0a2odDT4dk1_1ouBrB1NcTT2hQUqH-_RzDW2nWmeoVHA\",\n \"provider_refresh_token\": \"5034113:19555731:87c14258f0c813d02767ee975f6044d46b6b2bfc\",\n \"expires\": 1779091997,\n \"refresh_token_expires\": null,\n \"provider\": \"pipedrive\",\n \"state\": \"connected\",\n \"auth_scope\": \"base,deals:full,activities:full,contacts:full,search:read\",\n \"retry_after\": null,\n \"created_at\": \"2025-04-16 08:23:28\",\n \"updated_at\": \"2026-05-18 07:13:18\",\n \"provider_user_token_encrypted\": \"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\",\n \"provider_refresh_token_encrypted\": \"eyJpdiI6Imt2bGxlSmxUK05GMjF0dEtPaTMrUlE9PSIsInZhbHVlIjoiUXZHTElZRXkreHFxUU02SnZ4eVBacG9WWTRlVkd0USszV3JyVFlpU2ZaY25GSWo2WFcrRzNlbFRlUXRQczNwSXRCcEdvZEpveG9jMzBDSTgwdnZLQnc9PSIsIm1hYyI6ImQxYWI0NzU5Nzg5MDI4YWVhZmQ4Mjg1YzhkZDQzMjRkYWYwYTdhZTY5MDMxMjc0OWNiYjY0Nzc3NDQ0MTEyY2EiLCJ0YWciOiIifQ==\",\n \"encryption_key\": \"0x01020300786192D9D96DD60D3D1EBC9DFAEE5F0C45EE80165CF3F3D2B3B627026AA7CFC7CA0128DD463535D32EE491ADBADF8B07596B0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040C7FB1319048ECB2EA3F23B995020110802B52D22F5EAD341AB238FBBCB6093156E443876A664BA5555D722565C2B2D04422C868CD7350555E3CC74221\",\n \"sociable_type\": \"user\",\n \"owner_id\": 23460\n },\n {\n \"user_id\": \"23463\",\n \"email\": \"jiminny_web_sa@pipedrive.jiminny.com\",\n \"id\": 72,\n \"sociable_id\": 23463,\n \"provider_user_id\": \"23270841\",\n \"provider_user_token\": \"v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:txqCuWLeVhgwiaFqXIvQWWrtrnFIy_4lT3VCr-sRB4g6_2lK8KcQ_6ka_qFmZhr-IeIAKmAImx6H1iIKx4Ab7XZ5MnKIh03GKbHjI0n0rGT9UYkeH21jKOxJvKaSX_TyLbxFPR6irPQyvqcpBClXI52gVJH01KzZy_dMTHFXhhDLOIhEpSrQXHG7Qo8q7OuBeSPZrU1ALi9kmAm4GTpzGTbzfl-hUt9IAfPunJOCyv3mf2Tl-MT8EyQgOFPrsP3yz9UlSyVhb40zO_bCnUrqNxjwgm_E6vgpVrwULTQbHe-43Dq-TRetjceUzT88GBgVJ0UdxXP5BRBVXcL5ir8-9ZTMaNU\",\n \"provider_refresh_token\": \"5034113:23270841:34790b44838f5fd422c2d2c82e00f1ecf2178ad1\",\n \"expires\": 1753837219,\n \"refresh_token_expires\": null,\n \"provider\": \"pipedrive\",\n \"state\": \"full-refresh\",\n \"auth_scope\": \"base,deals:full,activities:full,contacts:full,search:read\",\n \"retry_after\": null,\n \"created_at\": \"2025-04-16 10:41:12\",\n \"updated_at\": \"2025-07-30 01:00:17\",\n \"provider_user_token_encrypted\": \"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\",\n \"provider_refresh_token_encrypted\": \"eyJpdiI6IkJGMkdRVHRKM2VTcitKNGcvQWJtUGc9PSIsInZhbHVlIjoicmFyRkxPZ1Rybm1ORXlEVjJ2TXFGTzJtM3hWaFhnUVVHN2ZlR1lRM0I5d3ozbnZTcU5EdzJqRkI2elhyNWhlenRTUXV3bjk0N1JXeklDMVAyUzBKcHc9PSIsIm1hYyI6ImJhODVjMGQyZDE3Y2ExNjc2OWVjYWJiNmFjYWVkODIyMTMyNWVhYTExMTgwYTEyMTU0MzUzZGE1YjQ5YzQ5ZjEiLCJ0YWciOiIifQ==\",\n \"encryption_key\": \"0x01020300788C37CDF66ABE9301A68D5D4866AC0C197E04EEE4D904F20A59991322EBAE252301BEF4B24FF01359E934E5654617E4EEAC0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040CEB00EF45BDEA999A5558889E020110802B925F372F7BEFAF0B45E48686113D1DA430ECFCC07B1F61BA6828CC44235278EDB05C486E8068D0BE737D91\",\n \"sociable_type\": \"user\",\n \"owner_id\": 23460\n }\n]","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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6686649022804309069
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visual_change
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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SELECT * FROM teams WHERE id = 1;
select * from crm_layouts where crm_configuration_id = 39;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 283;
SELECT * FROM crm_fields WHERE id = 2234;
SELECT * FROM crm_field_values WHERE crm_field_id = 2234;
select * from crm_profiles where user_id = 143;
select * from record_types where crm_configuration_id = 39; # 0121K000001MHElQAO,0121K000001MHEqQAO
select * from business_processes where crm_configuration_id = 39;
# 01941000000H669AAC, 01941000000H66JAAS
select * from record_type_field_values
where record_type_id IN (24);
select * from crm_field_values where id IN (2730);
select * from crm_configurations where id = 39;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 1
and sa.provider = 'salesforce'; #1035
select * from users where team_id = 1; # 222 group 3
SELECT * FROM activities WHERE user_id = 222 order by id desc;
select * from sidekick_settings where team_id = 1;
select * from teams where id = 1;
select * from team_features where team_id = 1;
select * from activities where crm_configuration_id = 2
and provider = 'ms-teams' and id = 608765;
SELECT * FROM activities WHERE crm_configuration_id = 2 and crm_provider_id = '59523413338';
select * from sidekick_settings where team_id = 2;
SELECT * FROM activities WHERE id = 608660;
select * from activity_summary_logs where activity_id = 608660;
select * from ai_prompts where transcription_id = 11214;
# [PASSWORD_DOTS]
SELECT * FROM activities WHERE uuid_to_bin('ed78a437-2804-450e-ab2f-56ab1c641346') = uuid;
# id: 608818, crm: 59628809737
SELECT * FROM activities WHERE uuid_to_bin('36b06e55-afdd-4782-8dee-c624cd0af191') = uuid;
# id: 608821, crm: 59632069252
SELECT ce.start_time, ce.end_time, a.id, a.uuid, crm_provider_id, calendar_event_id, title,
playbook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id,
scheduled_start_time, scheduled_end_time, actual_start_time, actual_end_time, a.created_at
FROM activities a
join calendar_events ce on a.calendar_event_id = ce.id
WHERE a.id IN (608818, 608821);
select * from users where team_id = 1;
select * from team_settings where team_id = 1;
select * from crm_profiles where crm_configuration_id = 39 order by user_id;
select * from team_features where team_id = 1;
select * from users where team_id = 2;
SELECT * FROM activities WHERE uuid_to_bin('ec7647e9-5225-458b-b475-f31aa2769204') = uuid; # 612639
# Preslava N. Ivanova, grou id 3
SELECT * FROM opportunities WHERE uuid_to_bin('a2928fe5-aec5-46cb-85d9-7654c89e46a6') = uuid;
select * from activities where opportunity_id = 344 and actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00';
select
a.id,
a.type,
a.scheduled_start_time,
a.actual_start_time,
a.created_at,
a.opportunity_id,
a.status
FROM activities a
WHERE opportunity_id = 344
and status IN ('completed', 'received', 'delivered')
and (
(a.actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')
OR (a.created_at between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')
OR (a.scheduled_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00'))
;
SELECT * FROM users WHERE id = 222;
SELECT * FROM crm_profiles WHERE user_id = 222;
select * from crm_layouts where crm_configuration_id = 39;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 281;
select * from group_deal_risk_types;
select * from opportunities where team_id = 1;
SELECT * FROM opportunities WHERE id = 315;
SELECT * FROM crm_field_data WHERE object_id = 315;
select * from crm_field_data where object_id = 260;
select * from generic_ai_prompts where subject_id = 315;
select * from teams; # 36, 21, 121, [EMAIL]
SELECT * FROM social_accounts WHERE sociable_id = 121 and provider = 'bullhorn';
# [PASSWORD_DOTS]
select * from teams where id = 1;
select * from crm_configurations where id = 39;
select * from users where team_id = 1;
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 1;
# 1 - 00541000004281rAAA
# 204 - 0052g000003freeAAA
# 429 - 0052g000003qGOiAAM
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 1
and sa.provider = 'salesforce';
select * from activities where type = 'softphone'
and created_at > '2024-12-11 15:24:36' order by id desc;
select * from activity_providers where team_id = 1;
select * from activity_provider_users where activity_provider_id = 328;
select * from opportunities where crm_configuration_id = 39
AND account_id = 178 AND is_closed = false
order by created_at DESC;
select * from contacts where id = 3952;
select * from accounts where id = 178;
# [PASSWORD_DOTS]
select * from teams where id = 36;
select * from crm_configurations where id = 21;
select * from users where team_id = 36;
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 36;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 36
and sa.provider = 'bullhorn';
select * from social_accounts where id = 348;
UPDATE social_accounts SET
provider_user_token = '21442_6802599_91:41179a58-21e7-4d7c-ad58-56bb666b2f65',
provider_refresh_token = '21442_6802599_91:01c6b335-3f2a-42e4-85ff-8a08fa65fceb',
expires = 1733998131,
state = 'connected'
WHERE id = 348;
# [PASSWORD_DOTS]
select * from teams where id = 31;
select * from crm_configurations where id = 18;
select * from users where team_id = 31; # 257
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 31;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 31
and sa.provider = 'close';
select * from contacts where crm_configuration_id = 18;
# [PASSWORD_DOTS] NEPTUNE [PASSWORD_DOTS]
select * from teams;
select * from users where id IN (1030, 1035, 1052);
select * from crm_configurations;
select * from users where team_id = 65; # 257
select * from team_settings where team_id = 65; # 257
select * from invitations where team_id = 65; # 257
select * from users where email = '[EMAIL]'; # 257
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 65;
select * from crm_configurations where id = 53;
select * from accounts where crm_configuration_id = 53 order by id desc;
select * from leads where crm_configuration_id = 53 order by id desc;
select * from contacts where crm_configuration_id = 53 order by id desc;
select * from opportunities where crm_configuration_id = 53 order by id desc;
select * from crm_profiles where crm_configuration_id = 53 order by id desc;
select * from crm_fields where crm_configuration_id = 53 order by id desc;
select * from crm_field_values where crm_field_id = 3341 order by id desc;
select * from crm_layouts where crm_configuration_id = 53 order by id desc;
select * from stages where crm_configuration_id = 53 order by id desc;
select * from crm_profiles where crm_configuration_id = 13;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 65
and sa.provider = 'integration-app';
select * from contacts where crm_configuration_id = 13;
select * from social_accounts where sociable_id = 283;
SELECT * FROM opportunities WHERE crm_provider_id = '006O400000E9bzeIAB';
select * from activity_providers where team_id = 65;
SELECT * FROM activities WHERE crm_configuration_id IN (51, 52, 53);
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 65
;
# [PASSWORD_DOTS] STAGING [PASSWORD_DOTS]
SELECT * FROM teams;
SELECT * FROM teams WHERE id = 88;
SELECT * FROM teams WHERE id = 89;
select * from team_settings where team_id = 89;
SELECT * FROM users WHERE team_id = 89;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 89;
select * from users;
SELECT * FROM social_accounts WHERE sociable_id = 1761;
SELECT * FROM crm_configurations WHERE id = 70;
select * from accounts where crm_configuration_id = 70 order by id desc;
select * from leads where crm_configuration_id = 70 order by id desc;
select * from contacts where crm_configuration_id = 70 order by id desc;
select * from opportunities where crm_configuration_id = 70 order by id desc;
select * from crm_profiles where crm_configuration_id = 70 order by id desc;
select * from crm_fields where crm_configuration_id = 70 order by id desc;
select * from crm_field_values where crm_field_id = 3536 order by id desc;
select * from crm_layouts where crm_configuration_id = 70 order by id desc;
select * from stages where crm_configuration_id = 70 order by id desc;
select * from business_processes where crm_configuration_id = 70 order by id desc;
select * from business_process_stages where business_process_id = 34;
select * from contacts where id = 10468;
select * from crm_layouts where crm_configuration_id = 70;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 388;
SELECT * FROM crm_fields WHERE id IN (3533,3534,3535);
select * from activities where crm_configuration_id = 70
and (account_id IS NOT NULL or lead_id IS NOT NULL or contact_id IS NOT NULL or opportunity_id IS NOT NULL) order by id desc;
SELECT * FROM activities WHERE uuid_to_bin('2e10b60f-8a61-41c5-a3d4-28835353dc65') = uuid;
SELECT * FROM activities where crm_configuration_id = 69 ;
SELECT * FROM users WHERE email LIKE '%[EMAIL]%';
SELECT * FROM activities WHERE uuid_to_bin('5a150c93-40fc-42ec-b3bd-c1d328e09f6e') = uuid;
SELECT * FROM opportunities WHERE id = 385;
select * from participants p
join activities a on p.activity_id = a.id
where a.crm_configuration_id = 70
and (p.lead_id IS NOT NULL or p.contact_id IS NOT NULL);
SELECT * FROM participants WHERE id = 1013638;
select * from teams where id = 90;
select * from users where team_id = 90;
select * from social_accounts where social_accounts.sociable_id IN (1960,1760);
SELECT * FROM crm_profiles WHERE crm_configuration_id = 71;
select * from invitations where team_id = 90;
select * from crm_configurations where id = 71;
select * from accounts where crm_configuration_id = 71 order by id desc;
select * from leads where crm_configuration_id = 71 order by id desc;
select * from contacts where crm_configuration_id = 71 order by id desc;
select * from opportunities where crm_configuration_id = 71 order by id desc;
select * from crm_profiles where crm_configuration_id = 71 order by id desc;
select * from crm_fields where crm_configuration_id = 71 order by id desc;
select * from crm_field_values where crm_field_id = 3341 order by id desc;
select * from crm_layouts where crm_configuration_id = 71 order by id desc;
select * from stages where crm_configuration_id = 71 order by id desc;
select * from users order by secondary_email desc;
select u.id, u.email, u.status, sa.id, sa.provider_user_id from social_accounts sa
join users u on sa.sociable_id = u.id
where sa.provider = 'google' and u.email LIKE 'aneliya%';
select * from failed_jobs order by id desc;
select * from users where email = '[EMAIL]' or secondary_email = '[EMAIL]';
select * from teams;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 39;
SELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type = 'task';
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 1
and sa.provider = 'salesforce';
# [PASSWORD_DOTS]
SELECT * FROM activities WHERE uuid_to_bin('c38b3895-fd0f-4b1f-9fb2-c170dba137c6') = uuid;
SELECT * FROM crm_configurations WHERE id = 70;
select * from teams where id = 1;
select * from groups where team_id = 1;
select * from users where team_id = 1;
select o.id, o.name,o.close_date, u.id, u.name, u.group_id, r.id, r.display_name, g.name, g.scope from opportunities o
join users u on o.user_id = u.id
join groups g on u.group_id = g.id
join role_user ru on u.id = ru.user_id
join roles r on ru.role_id = r.id
where o.crm_configuration_id = 39 and close_date > '2024-01-01 00:00:00';
select * from role_user where user_id = 143;
select * from roles;
select * from role_user;
select * from groups where id = 9;
select * from scope_groups where group_id = 9;
# [PASSWORD_DOTS]
select * from teams where id = 36;
select * from crm_configurations;
SELECT * FROM social_accounts WHERE sociable_id = 121;
https://crmsandbox.zoho.com/crm/jiminnyw4/tab/Leads/4776201000005049105
https://crmsandbox.zoho.com/crm/
https://crm.zoho.com/crm/org3469620/tab/Leads/230045000229559080
https://crm.zoho.com/crm/
org3469620
SELECT * FROM activities WHERE uuid_to_bin('03382d20-c8bc-48e7-a3d4-90b52fa5ceab') = uuid;
select * from users where email LIKE "%mobile_automation_%";
select * from social_accounts where sociable_id IN (2228);
select * from crm_profiles where user_id IN (2222,2223,2226,2227);
select * from teams order by id desc;
SELECT * FROM users WHERE id = 2229;
SELECT * FROM crm_profiles WHERE user_id = 2229;
select * from opportunities where crm_configuration_id = 88;
select * from crm_fields where crm_configuration_id = 88;
select * from crm_profiles where crm_configuration_id = 88;
SELECT * FROM teams WHERE id = 1;
SELECT * FROM users WHERE id = 143;
SELECT * FROM users WHERE uuid_to_bin('fde193d3-06a2-4e1a-8895-62b94039215d') = uuid;
SELECT * FROM teams WHERE uuid_to_bin('73385071-a756-42ae-9c73-8b53f2309467') = uuid;
https://app.staging.jiminny.com/ondemand?
min_duration=1
&
only_recorded=1
&
user_id%5B%5D=641f1acb-16b8-42d1-8726-df52979dad0e
&
sequence_number=2
select * from users where team_id = 1 and email like '%stoyan%'
select * from coaching_feedbacks;
select * from teams;
SELECT * FROM users WHERE team_id = 36;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 19
and sa.provider = 'pipedrive';
select * from users where id = 143;
SELECT * FROM users WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;
SELECT * FROM teams WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;
SELECT * FROM activity_shares WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;
select * from users where team_id = 2;
select * from activities where crm_configuration_id = 39
and activities.scheduled_start_time BETWEEN '2025-04-09 00:00:00' AND '2025-04-09 23:59:59'
AND user_id = 143
order by id desc;
# [PASSWORD_DOTS]
select * from teams where id = 142; # 2312, 126
select * from team_settings;
select * from users where team_id = 142; # 21642
SELECT * FROM social_accounts WHERE sociable_id = 21642;
SELECT * FROM crm_profiles cp join users u ON u.id = cp.user_id WHERE team_id = 142;
select * from crm_profiles where id IN (93);
select * from invitations;
select * from team_features where team_id = 1;
SELECT * FROM crm_configurations WHERE id = 126;
select * from accounts where crm_configuration_id = 126 order by id desc;
select * from leads where crm_configuration_id = 126 order by id desc;
select * from contacts where crm_configuration_id = 126 order by id desc;
select * from opportunities where crm_configuration_id = 126 order by id desc;
select * from crm_profiles where crm_configuration_id = 126 order by id desc;
select * from crm_fields where crm_configuration_id = 126 # 11060
# and type IN ('picklist', 'status')
# and object_type = 'task'
order by id desc;
# 5731,5732,5733
select DISTINCT crm_field_id from crm_field_values where crm_field_id IN (11151,12239,12215,12185,12175,12165,12144,12137,12127,12109,12107,12105,12103,12092,12037,12005,12003,11987,11969,11958,11951,11942,11931,11924,11921,11917,11915,11901,11893,11883,11872,11870,11868,11866,11839,11833,11821,11793,11780,11777,11769,11757,11737,11735,11656,11645,11638,11629,11618,11611,11602,11591,11584,11581,11558,11544,11543,11534,11532,11529,11527,11503,11497,11493,11488,11470,11468,11457,11455,11397,11387,11372,11363,11348,11323,11318,11309,11301,11300,11292,11290,11286,11284,11256,11252,11242,11237,11233,11219,11176,11160) order by id desc;
select * from crm_layouts where crm_configuration_id = 126 order by id desc;
SELECT * FROM crm_layout_entities WHERE crm_layout_id in (300,299,298);
select * from stages where crm_configuration_id = 126 order by id desc;
select * from business_processes where crm_configuration_id = 126 order by id desc;
select * from business_process_stages where business_process_id IN (76,75,74,73);
select * from playbooks where team_id = 142;
select * from playbook_layouts where playbook_id IN (108);
SELECT * FROM playbook_categories WHERE playbook_id IN (108);
select * from teams where id = 130;
SELECT * FROM social_accounts WHERE sociable_id = 2291;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 2
and sa.provider = 'hubspot';
SELECT * FROM activities
WHERE crm_configuration_id = 110;
select * from teams;
select * from crm_configurations;
SELECT * FROM activities WHERE id = 628773;
SELECT * FROM crm_profiles WHERE user_id = 1460;
SELECT * FROM social_accounts WHERE sociable_id = 2291;
select * from teams;
select ru.*, pr.*, p.* from users u join role_user ru on ru.user_id = u.id
join permission_role pr on pr.role_id = ru.role_id
join permissions p on p.id = pr.permission_id
where team_id = 495 and p.name IN ('dial');
select * from teams where id = 145;
select * from crm_configurations where id = 129;
select * from social_accounts where sociable_id = 2317;
SELECT * FROM activities WHERE uuid_to_bin('8dbab184-a333-4268-ad57-fb41f8d53a9a') = uuid;
select * from teams where id = 1;
SELECT * FROM crm_layouts WHERE crm_configuration_id = 39;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 280;
SELECT * FROM crm_layout_entities WHERE id = 5507;
SELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type IN ('event');
select * from teams;
select * from activities where crm_configuration_id = 14;
SELECT * FROM social_accounts where provider = 'copper';
select * from activities where id = 628467;
select * from participants where activity_id = 628467;
SELECT * FROM contacts WHERE id = 3969;
SELECT * FROM accounts WHERE id = 177;
SELECT * FROM activities WHERE uuid_to_bin('4eb54c77-cfa3-2bd4-84a7-9ed46a21c988') = uuid;
# [PASSWORD_DOTS] BH
select * from teams where id = 36;
SELECT * FROM crm_configurations WHERE id = 21;
select * from activities where crm_configuration_id = 21 and id = 607901;
select * from activities where crm_configuration_id = 21;
select * roles;
select * from permissions;
select * from permission_role where permission_id = 226;
select * from migrations order by id desc;
# mercury
# neptune
# earth
select * from teams;
select * from teams where id = 19;
select * from teams where id = 27;
select * from users where team_id = 27;
SELECT * FROM crm_configurations WHERE id = 42;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 19
and sa.provider = 'pipedrive';
select * from activities where id = 631461;
SELECT * FROM crm_field_values WHERE crm_field_id = 180;
select * from teams where id = 2;
SELECT * FROM social_accounts WHERE sociable_id = 89;
SELECT * FROM activities WHERE uuid_to_bin('ba0c029a-bc14-4e17-8603-64174acebcbb') = uuid; # 634273
select * from activity_summary_logs where activity_id = 634273;
select * from sidekick_settings where team_id = 2;
select * from teams; # 2, 2
SELECT * FROM crm_configurations WHERE team_id = 2; # 2
select * from team_features where team_id = 2;
select * from features;
SELECT * FROM opportunities WHERE crm_configuration_id = 2 and crm_provider_id = '51317301383';
SELECT * FROM opportunities WHERE crm_configuration_id = 2 order by id desc;
select * from automated_reports order by id desc;
select * from automated_report_results order by id desc;
select * from users where team_id = 1 and id IN (7160, 3248);
select * from migrations order by id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1052 and sa.provider = 'hubspot';
select * from teams where id = 1;
select * from groups g JOIN playbooks p on g.playbook_id = p.id where g.team_id = 1;
select * from groups where id = 565;
select * from playbooks where team_id = 1;
select * from playbooks where id = 175;
select * from playbook_categories where playbook_id = 175;
select * from users where team_id = 1052;
select * from users where id = 7160;
select * from crm_profiles where user_id = 7160;
select * from features;
select
*
# id, uuid, type, provider, playbook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id, stage_id,
# crm_configuration_id, crm_provider_id, transcription_id, status
from activities where crm_configuration_id = 1 and type = 'conference'
# and crm_provider_id IS NOT NULL
and provider != 'uploader' and actual_start_time IS NOT NULL
ORDER by id desc;
select * from activities where id = 54747783; # 00UO400000pCzojMAC
select p.id, p.activity_type, pc.id, pc.name
FROM playbooks p
join playbook_categories pc on p.id = pc.playbook_id
where p.team_id = 1 and p.activity_type = 'event';
SELECT * FROM crm_fields WHERE crm_configuration_id = 1 and object_type = 'event';
SELECT * FROM crm_field_values WHERE crm_field_id = 4;
select * from crm_layouts cl join playbook_layouts pl on cl.id = pl.layout_id
where crm_configuration_id = 1 and pl.playbook_id = 175;
select * from teams;
SELECT r.* FROM automated_reports r
join teams t on r.team_id = t.id
WHERE r.frequency = 'daily'
and r.status = 1
AND t.status = 'active'
AND (r.expires_at >= now() OR r.expires_at IS NULL);
select * from automated_report_results where report_id IN (18, 33);
select * from users where team_i;
select * from activity_searches where id = 10932;
select * from activity_search_filters where activity_search_id = 10932;
select * from automated_reports order by id desc;
select * from automated_report_results order by id desc;
select * from automated_reports where id IN (55);
select * from automated_report_results where id IN (81);
select * from users where id IN (10633, 13987, 11985);
select * from users where group_id IN (3710);
SELECT * FROM automated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuid;
SELECT * FROM automated_report_results WHERE uuid_to_bin('582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;
select * from teams;
select * from accounts where team_id = 1;
select * from automated_report_results where media_type = 'pdf' and status = 2;
SELECT * FROM automated_report_results WHERE uuid_to_bin('82e74956-6144-4cd1-a3d3-af985c3070a4') = uuid;
select * from teams where id = 1029;
select * from crm_configurations where provider = 'pipedrive';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1029 and sa.provider = 'pipedrive';
[
{
"user_id": "23460 (owner)",
"email": "[EMAIL]",
"id": 69,
"sociable_id": 23460,
"provider_user_id": "19555731",
"provider_user_token": "v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:rYyABXmXsBhEdYU_dfmDH8GF-vzSseJXE5bds_zAyVdAwlTXOPdTl9i4PS4jVofLvpq7IRgvEt2BzGhR6cWiQXHHD0AtayQOkZm262ClFCsMYtKGfep0Jq1n0eiRIVqT9gAY7rWvhpEDF8oAlgnRGmqx-euIkpzE79sPXh4OjNx_yUIaanjyplGpBBJ_NiACd1sMlZmseyUyyU_gldqlCBAuK9hhATc9icgg7zuoc7nKBBrlg49tRtzEagDh6xbFBpzfCp7kE_7n4TLWfWHLPMzu-bktjwA969G9sFRmoH1GjPA0a2odDT4dk1_1ouBrB1NcTT2hQUqH-_RzDW2nWmeoVHA",
"provider_refresh_token": "5034113:[TELEGRAM_TOKEN]b2bfc",
"expires": 1779091997,
"refresh_token_expires": null,
"provider": "pipedrive",
"state": "connected",
"auth_scope": "base,deals:full,activities:full,contacts:full,search:read",
"retry_after": null,
"created_at": "2025-04-16 08:23:28",
"updated_at": "2026-05-18 07:13:18",
"provider_user_token_encrypted": "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",
"provider_refresh_token_encrypted": "eyJpdiI6Imt2bGxlSmxUK05GMjF0dEtPaTMrUlE9PSIsInZhbHVlIjoiUXZHTElZRXkreHFxUU02SnZ4eVBacG9WWTRlVkd0USszV3JyVFlpU2ZaY25GSWo2WFcrRzNlbFRlUXRQczNwSXRCcEdvZEpveG9jMzBDSTgwdnZLQnc9PSIsIm1hYyI6ImQxYWI0NzU5Nzg5MDI4YWVhZmQ4Mjg1YzhkZDQzMjRkYWYwYTdhZTY5MDMxMjc0OWNiYjY0Nzc3NDQ0MTEyY2EiLCJ0YWciOiIifQ==",
"encryption_key": "0x01020300786192D9D96DD60D3D1EBC9DFAEE5F0C45EE80165CF3F3D2B3B627026AA7CFC7CA0128DD463535D32EE491ADBADF8B07596B0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040C7FB1319048ECB2EA3F23B995020110802B52D22F5EAD341AB238FBBCB6093156E443876A664BA5555D722565C2B2D04422C868CD7350555E3CC74221",
"sociable_type": "user",
"owner_id": 23460
},
{
"user_id": "23463",
"email": "[EMAIL]",
"id": 72,
"sociable_id": 23463,
"provider_user_id": "23270841",
"provider_user_token": "v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:txqCuWLeVhgwiaFqXIvQWWrtrnFIy_4lT3VCr-sRB4g6_2lK8KcQ_6ka_qFmZhr-IeIAKmAImx6H1iIKx4Ab7XZ5MnKIh03GKbHjI0n0rGT9UYkeH21jKOxJvKaSX_TyLbxFPR6irPQyvqcpBClXI52gVJH01KzZy_dMTHFXhhDLOIhEpSrQXHG7Qo8q7OuBeSPZrU1ALi9kmAm4GTpzGTbzfl-hUt9IAfPunJOCyv3mf2Tl-MT8EyQgOFPrsP3yz9UlSyVhb40zO_bCnUrqNxjwgm_E6vgpVrwULTQbHe-43Dq-TRetjceUzT88GBgVJ0UdxXP5BRBVXcL5ir8-9ZTMaNU",
"provider_refresh_token": "5034113:[TELEGRAM_TOKEN]78ad1",
"expires": 1753837219,
"refresh_token_expires": null,
"provider": "pipedrive",
"state": "full-refresh",
"auth_scope": "base,deals:full,activities:full,contacts:full,search:read",
"retry_after": null,
"created_at": "2025-04-16 10:41:12",
"updated_at": "2025-07-30 01:00:17",
"provider_user_token_encrypted": "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",
"provider_refresh_token_encrypted": "eyJpdiI6IkJGMkdRVHRKM2VTcitKNGcvQWJtUGc9PSIsInZhbHVlIjoicmFyRkxPZ1Rybm1ORXlEVjJ2TXFGTzJtM3hWaFhnUVVHN2ZlR1lRM0I5d3ozbnZTcU5EdzJqRkI2elhyNWhlenRTUXV3bjk0N1JXeklDMVAyUzBKcHc9PSIsIm1hYyI6ImJhODVjMGQyZDE3Y2ExNjc2OWVjYWJiNmFjYWVkODIyMTMyNWVhYTExMTgwYTEyMTU0MzUzZGE1YjQ5YzQ5ZjEiLCJ0YWciOiIifQ==",
"encryption_key": "0x01020300788C37CDF66ABE9301A68D5D4866AC0C197E04EEE4D904F20A59991322EBAE252301BEF4B24FF01359E934E5654617E4EEAC0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040CEB00EF45BDEA999A5558889E020110802B925F372F7BEFAF0B45E48686113D1DA430ECFCC07B1F61BA6828CC44235278EDB05C486E8068D0BE737D91",
"sociable_type": "user",
"owner_id": 23460
}
]
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AskJiminnyReportActivityServiceTest
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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SELECT * FROM teams WHERE id = 1;
select * from crm_layouts where crm_configuration_id = 39;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 283;
SELECT * FROM crm_fields WHERE id = 2234;
SELECT * FROM crm_field_values WHERE crm_field_id = 2234;
select * from crm_profiles where user_id = 143;
select * from record_types where crm_configuration_id = 39; # 0121K000001MHElQAO,0121K000001MHEqQAO
select * from business_processes where crm_configuration_id = 39;
# 01941000000H669AAC, 01941000000H66JAAS
select * from record_type_field_values
where record_type_id IN (24);
select * from crm_field_values where id IN (2730);
select * from crm_configurations where id = 39;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 1
and sa.provider = 'salesforce'; #1035
select * from users where team_id = 1; # 222 group 3
SELECT * FROM activities WHERE user_id = 222 order by id desc;
select * from sidekick_settings where team_id = 1;
select * from teams where id = 1;
select * from team_features where team_id = 1;
select * from activities where crm_configuration_id = 2
and provider = 'ms-teams' and id = 608765;
SELECT * FROM activities WHERE crm_configuration_id = 2 and crm_provider_id = '59523413338';
select * from sidekick_settings where team_id = 2;
SELECT * FROM activities WHERE id = 608660;
select * from activity_summary_logs where activity_id = 608660;
select * from ai_prompts where transcription_id = 11214;
# [PASSWORD_DOTS]
SELECT * FROM activities WHERE uuid_to_bin('ed78a437-2804-450e-ab2f-56ab1c641346') = uuid;
# id: 608818, crm: 59628809737
SELECT * FROM activities WHERE uuid_to_bin('36b06e55-afdd-4782-8dee-c624cd0af191') = uuid;
# id: 608821, crm: 59632069252
SELECT ce.start_time, ce.end_time, a.id, a.uuid, crm_provider_id, calendar_event_id, title,
playbook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id,
scheduled_start_time, scheduled_end_time, actual_start_time, actual_end_time, a.created_at
FROM activities a
join calendar_events ce on a.calendar_event_id = ce.id
WHERE a.id IN (608818, 608821);
select * from users where team_id = 1;
select * from team_settings where team_id = 1;
select * from crm_profiles where crm_configuration_id = 39 order by user_id;
select * from team_features where team_id = 1;
select * from users where team_id = 2;
SELECT * FROM activities WHERE uuid_to_bin('ec7647e9-5225-458b-b475-f31aa2769204') = uuid; # 612639
# Preslava N. Ivanova, grou id 3
SELECT * FROM opportunities WHERE uuid_to_bin('a2928fe5-aec5-46cb-85d9-7654c89e46a6') = uuid;
select * from activities where opportunity_id = 344 and actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00';
select
a.id,
a.type,
a.scheduled_start_time,
a.actual_start_time,
a.created_at,
a.opportunity_id,
a.status
FROM activities a
WHERE opportunity_id = 344
and status IN ('completed', 'received', 'delivered')
and (
(a.actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')
OR (a.created_at between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')
OR (a.scheduled_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00'))
;
SELECT * FROM users WHERE id = 222;
SELECT * FROM crm_profiles WHERE user_id = 222;
select * from crm_layouts where crm_configuration_id = 39;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 281;
select * from group_deal_risk_types;
select * from opportunities where team_id = 1;
SELECT * FROM opportunities WHERE id = 315;
SELECT * FROM crm_field_data WHERE object_id = 315;
select * from crm_field_data where object_id = 260;
select * from generic_ai_prompts where subject_id = 315;
select * from teams; # 36, 21, 121, [EMAIL]
SELECT * FROM social_accounts WHERE sociable_id = 121 and provider = 'bullhorn';
# [PASSWORD_DOTS]
select * from teams where id = 1;
select * from crm_configurations where id = 39;
select * from users where team_id = 1;
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 1;
# 1 - 00541000004281rAAA
# 204 - 0052g000003freeAAA
# 429 - 0052g000003qGOiAAM
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 1
and sa.provider = 'salesforce';
select * from activities where type = 'softphone'
and created_at > '2024-12-11 15:24:36' order by id desc;
select * from activity_providers where team_id = 1;
select * from activity_provider_users where activity_provider_id = 328;
select * from opportunities where crm_configuration_id = 39
AND account_id = 178 AND is_closed = false
order by created_at DESC;
select * from contacts where id = 3952;
select * from accounts where id = 178;
# [PASSWORD_DOTS]
select * from teams where id = 36;
select * from crm_configurations where id = 21;
select * from users where team_id = 36;
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 36;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 36
and sa.provider = 'bullhorn';
select * from social_accounts where id = 348;
UPDATE social_accounts SET
provider_user_token = '21442_6802599_91:41179a58-21e7-4d7c-ad58-56bb666b2f65',
provider_refresh_token = '21442_6802599_91:01c6b335-3f2a-42e4-85ff-8a08fa65fceb',
expires = 1733998131,
state = 'connected'
WHERE id = 348;
# [PASSWORD_DOTS]
select * from teams where id = 31;
select * from crm_configurations where id = 18;
select * from users where team_id = 31; # 257
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 31;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 31
and sa.provider = 'close';
select * from contacts where crm_configuration_id = 18;
# [PASSWORD_DOTS] NEPTUNE [PASSWORD_DOTS]
select * from teams;
select * from users where id IN (1030, 1035, 1052);
select * from crm_configurations;
select * from users where team_id = 65; # 257
select * from team_settings where team_id = 65; # 257
select * from invitations where team_id = 65; # 257
select * from users where email = '[EMAIL]'; # 257
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 65;
select * from crm_configurations where id = 53;
select * from accounts where crm_configuration_id = 53 order by id desc;
select * from leads where crm_configuration_id = 53 order by id desc;
select * from contacts where crm_configuration_id = 53 order by id desc;
select * from opportunities where crm_configuration_id = 53 order by id desc;
select * from crm_profiles where crm_configuration_id = 53 order by id desc;
select * from crm_fields where crm_configuration_id = 53 order by id desc;
select * from crm_field_values where crm_field_id = 3341 order by id desc;
select * from crm_layouts where crm_configuration_id = 53 order by id desc;
select * from stages where crm_configuration_id = 53 order by id desc;
select * from crm_profiles where crm_configuration_id = 13;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 65
and sa.provider = 'integration-app';
select * from contacts where crm_configuration_id = 13;
select * from social_accounts where sociable_id = 283;
SELECT * FROM opportunities WHERE crm_provider_id = '006O400000E9bzeIAB';
select * from activity_providers where team_id = 65;
SELECT * FROM activities WHERE crm_configuration_id IN (51, 52, 53);
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 65
;
# [PASSWORD_DOTS] STAGING [PASSWORD_DOTS]
SELECT * FROM teams;
SELECT * FROM teams WHERE id = 88;
SELECT * FROM teams WHERE id = 89;
select * from team_settings where team_id = 89;
SELECT * FROM users WHERE team_id = 89;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 89;
select * from users;
SELECT * FROM social_accounts WHERE sociable_id = 1761;
SELECT * FROM crm_configurations WHERE id = 70;
select * from accounts where crm_configuration_id = 70 order by id desc;
select * from leads where crm_configuration_id = 70 order by id desc;
select * from contacts where crm_configuration_id = 70 order by id desc;
select * from opportunities where crm_configuration_id = 70 order by id desc;
select * from crm_profiles where crm_configuration_id = 70 order by id desc;
select * from crm_fields where crm_configuration_id = 70 order by id desc;
select * from crm_field_values where crm_field_id = 3536 order by id desc;
select * from crm_layouts where crm_configuration_id = 70 order by id desc;
select * from stages where crm_configuration_id = 70 order by id desc;
select * from business_processes where crm_configuration_id = 70 order by id desc;
select * from business_process_stages where business_process_id = 34;
select * from contacts where id = 10468;
select * from crm_layouts where crm_configuration_id = 70;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 388;
SELECT * FROM crm_fields WHERE id IN (3533,3534,3535);
select * from activities where crm_configuration_id = 70
and (account_id IS NOT NULL or lead_id IS NOT NULL or contact_id IS NOT NULL or opportunity_id IS NOT NULL) order by id desc;
SELECT * FROM activities WHERE uuid_to_bin('2e10b60f-8a61-41c5-a3d4-28835353dc65') = uuid;
SELECT * FROM activities where crm_configuration_id = 69 ;
SELECT * FROM users WHERE email LIKE '%[EMAIL]%';
SELECT * FROM activities WHERE uuid_to_bin('5a150c93-40fc-42ec-b3bd-c1d328e09f6e') = uuid;
SELECT * FROM opportunities WHERE id = 385;
select * from participants p
join activities a on p.activity_id = a.id
where a.crm_configuration_id = 70
and (p.lead_id IS NOT NULL or p.contact_id IS NOT NULL);
SELECT * FROM participants WHERE id = 1013638;
select * from teams where id = 90;
select * from users where team_id = 90;
select * from social_accounts where social_accounts.sociable_id IN (1960,1760);
SELECT * FROM crm_profiles WHERE crm_configuration_id = 71;
select * from invitations where team_id = 90;
select * from crm_configurations where id = 71;
select * from accounts where crm_configuration_id = 71 order by id desc;
select * from leads where crm_configuration_id = 71 order by id desc;
select * from contacts where crm_configuration_id = 71 order by id desc;
select * from opportunities where crm_configuration_id = 71 order by id desc;
select * from crm_profiles where crm_configuration_id = 71 order by id desc;
select * from crm_fields where crm_configuration_id = 71 order by id desc;
select * from crm_field_values where crm_field_id = 3341 order by id desc;
select * from crm_layouts where crm_configuration_id = 71 order by id desc;
select * from stages where crm_configuration_id = 71 order by id desc;
select * from users order by secondary_email desc;
select u.id, u.email, u.status, sa.id, sa.provider_user_id from social_accounts sa
join users u on sa.sociable_id = u.id
where sa.provider = 'google' and u.email LIKE 'aneliya%';
select * from failed_jobs order by id desc;
select * from users where email = '[EMAIL]' or secondary_email = '[EMAIL]';
select * from teams;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 39;
SELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type = 'task';
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 1
and sa.provider = 'salesforce';
# [PASSWORD_DOTS]
SELECT * FROM activities WHERE uuid_to_bin('c38b3895-fd0f-4b1f-9fb2-c170dba137c6') = uuid;
SELECT * FROM crm_configurations WHERE id = 70;
select * from teams where id = 1;
select * from groups where team_id = 1;
select * from users where team_id = 1;
select o.id, o.name,o.close_date, u.id, u.name, u.group_id, r.id, r.display_name, g.name, g.scope from opportunities o
join users u on o.user_id = u.id
join groups g on u.group_id = g.id
join role_user ru on u.id = ru.user_id
join roles r on ru.role_id = r.id
where o.crm_configuration_id = 39 and close_date > '2024-01-01 00:00:00';
select * from role_user where user_id = 143;
select * from roles;
select * from role_user;
select * from groups where id = 9;
select * from scope_groups where group_id = 9;
# [PASSWORD_DOTS]
select * from teams where id = 36;
select * from crm_configurations;
SELECT * FROM social_accounts WHERE sociable_id = 121;
https://crmsandbox.zoho.com/crm/jiminnyw4/tab/Leads/4776201000005049105
https://crmsandbox.zoho.com/crm/
https://crm.zoho.com/crm/org3469620/tab/Leads/230045000229559080
https://crm.zoho.com/crm/
org3469620
SELECT * FROM activities WHERE uuid_to_bin('03382d20-c8bc-48e7-a3d4-90b52fa5ceab') = uuid;
select * from users where email LIKE "%mobile_automation_%";
select * from social_accounts where sociable_id IN (2228);
select * from crm_profiles where user_id IN (2222,2223,2226,2227);
select * from teams order by id desc;
SELECT * FROM users WHERE id = 2229;
SELECT * FROM crm_profiles WHERE user_id = 2229;
select * from opportunities where crm_configuration_id = 88;
select * from crm_fields where crm_configuration_id = 88;
select * from crm_profiles where crm_configuration_id = 88;
SELECT * FROM teams WHERE id = 1;
SELECT * FROM users WHERE id = 143;
SELECT * FROM users WHERE uuid_to_bin('fde193d3-06a2-4e1a-8895-62b94039215d') = uuid;
SELECT * FROM teams WHERE uuid_to_bin('73385071-a756-42ae-9c73-8b53f2309467') = uuid;
https://app.staging.jiminny.com/ondemand?
min_duration=1
&
only_recorded=1
&
user_id%5B%5D=641f1acb-16b8-42d1-8726-df52979dad0e
&
sequence_number=2
select * from users where team_id = 1 and email like '%stoyan%'
select * from coaching_feedbacks;
select * from teams;
SELECT * FROM users WHERE team_id = 36;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 19
and sa.provider = 'pipedrive';
select * from users where id = 143;
SELECT * FROM users WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;
SELECT * FROM teams WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;
SELECT * FROM activity_shares WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;
select * from users where team_id = 2;
select * from activities where crm_configuration_id = 39
and activities.scheduled_start_time BETWEEN '2025-04-09 00:00:00' AND '2025-04-09 23:59:59'
AND user_id = 143
order by id desc;
# [PASSWORD_DOTS]
select * from teams where id = 142; # 2312, 126
select * from team_settings;
select * from users where team_id = 142; # 21642
SELECT * FROM social_accounts WHERE sociable_id = 21642;
SELECT * FROM crm_profiles cp join users u ON u.id = cp.user_id WHERE team_id = 142;
select * from crm_profiles where id IN (93);
select * from invitations;
select * from team_features where team_id = 1;
SELECT * FROM crm_configurations WHERE id = 126;
select * from accounts where crm_configuration_id = 126 order by id desc;
select * from leads where crm_configuration_id = 126 order by id desc;
select * from contacts where crm_configuration_id = 126 order by id desc;
select * from opportunities where crm_configuration_id = 126 order by id desc;
select * from crm_profiles where crm_configuration_id = 126 order by id desc;
select * from crm_fields where crm_configuration_id = 126 # 11060
# and type IN ('picklist', 'status')
# and object_type = 'task'
order by id desc;
# 5731,5732,5733
select DISTINCT crm_field_id from crm_field_values where crm_field_id IN (11151,12239,12215,12185,12175,12165,12144,12137,12127,12109,12107,12105,12103,12092,12037,12005,12003,11987,11969,11958,11951,11942,11931,11924,11921,11917,11915,11901,11893,11883,11872,11870,11868,11866,11839,11833,11821,11793,11780,11777,11769,11757,11737,11735,11656,11645,11638,11629,11618,11611,11602,11591,11584,11581,11558,11544,11543,11534,11532,11529,11527,11503,11497,11493,11488,11470,11468,11457,11455,11397,11387,11372,11363,11348,11323,11318,11309,11301,11300,11292,11290,11286,11284,11256,11252,11242,11237,11233,11219,11176,11160) order by id desc;
select * from crm_layouts where crm_configuration_id = 126 order by id desc;
SELECT * FROM crm_layout_entities WHERE crm_layout_id in (300,299,298);
select * from stages where crm_configuration_id = 126 order by id desc;
select * from business_processes where crm_configuration_id = 126 order by id desc;
select * from business_process_stages where business_process_id IN (76,75,74,73);
select * from playbooks where team_id = 142;
select * from playbook_layouts where playbook_id IN (108);
SELECT * FROM playbook_categories WHERE playbook_id IN (108);
select * from teams where id = 130;
SELECT * FROM social_accounts WHERE sociable_id = 2291;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 2
and sa.provider = 'hubspot';
SELECT * FROM activities
WHERE crm_configuration_id = 110;
select * from teams;
select * from crm_configurations;
SELECT * FROM activities WHERE id = 628773;
SELECT * FROM crm_profiles WHERE user_id = 1460;
SELECT * FROM social_accounts WHERE sociable_id = 2291;
select * from teams;
select ru.*, pr.*, p.* from users u join role_user ru on ru.user_id = u.id
join permission_role pr on pr.role_id = ru.role_id
join permissions p on p.id = pr.permission_id
where team_id = 495 and p.name IN ('dial');
select * from teams where id = 145;
select * from crm_configurations where id = 129;
select * from social_accounts where sociable_id = 2317;
SELECT * FROM activities WHERE uuid_to_bin('8dbab184-a333-4268-ad57-fb41f8d53a9a') = uuid;
select * from teams where id = 1;
SELECT * FROM crm_layouts WHERE crm_configuration_id = 39;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 280;
SELECT * FROM crm_layout_entities WHERE id = 5507;
SELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type IN ('event');
select * from teams;
select * from activities where crm_configuration_id = 14;
SELECT * FROM social_accounts where provider = 'copper';
select * from activities where id = 628467;
select * from participants where activity_id = 628467;
SELECT * FROM contacts WHERE id = 3969;
SELECT * FROM accounts WHERE id = 177;
SELECT * FROM activities WHERE uuid_to_bin('4eb54c77-cfa3-2bd4-84a7-9ed46a21c988') = uuid;
# [PASSWORD_DOTS] BH
select * from teams where id = 36;
SELECT * FROM crm_configurations WHERE id = 21;
select * from activities where crm_configuration_id = 21 and id = 607901;
select * from activities where crm_configuration_id = 21;
select * roles;
select * from permissions;
select * from permission_role where permission_id = 226;
select * from migrations order by id desc;
# mercury
# neptune
# earth
select * from teams;
select * from teams where id = 19;
select * from teams where id = 27;
select * from users where team_id = 27;
SELECT * FROM crm_configurations WHERE id = 42;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 19
and sa.provider = 'pipedrive';
select * from activities where id = 631461;
SELECT * FROM crm_field_values WHERE crm_field_id = 180;
select * from teams where id = 2;
SELECT * FROM social_accounts WHERE sociable_id = 89;
SELECT * FROM activities WHERE uuid_to_bin('ba0c029a-bc14-4e17-8603-64174acebcbb') = uuid; # 634273
select * from activity_summary_logs where activity_id = 634273;
select * from sidekick_settings where team_id = 2;
select * from teams; # 2, 2
SELECT * FROM crm_configurations WHERE team_id = 2; # 2
select * from team_features where team_id = 2;
select * from features;
SELECT * FROM opportunities WHERE crm_configuration_id = 2 and crm_provider_id = '51317301383';
SELECT * FROM opportunities WHERE crm_configuration_id = 2 order by id desc;
select * from automated_reports order by id desc;
select * from automated_report_results order by id desc;
select * from users where team_id = 1 and id IN (7160, 3248);
select * from migrations order by id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1052 and sa.provider = 'hubspot';
select * from teams where id = 1;
select * from groups g JOIN playbooks p on g.playbook_id = p.id where g.team_id = 1;
select * from groups where id = 565;
select * from playbooks where team_id = 1;
select * from playbooks where id = 175;
select * from playbook_categories where playbook_id = 175;
select * from users where team_id = 1052;
select * from users where id = 7160;
select * from crm_profiles where user_id = 7160;
select * from features;
select
*
# id, uuid, type, provider, playbook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id, stage_id,
# crm_configuration_id, crm_provider_id, transcription_id, status
from activities where crm_configuration_id = 1 and type = 'conference'
# and crm_provider_id IS NOT NULL
and provider != 'uploader' and actual_start_time IS NOT NULL
ORDER by id desc;
select * from activities where id = 54747783; # 00UO400000pCzojMAC
select p.id, p.activity_type, pc.id, pc.name
FROM playbooks p
join playbook_categories pc on p.id = pc.playbook_id
where p.team_id = 1 and p.activity_type = 'event';
SELECT * FROM crm_fields WHERE crm_configuration_id = 1 and object_type = 'event';
SELECT * FROM crm_field_values WHERE crm_field_id = 4;
select * from crm_layouts cl join playbook_layouts pl on cl.id = pl.layout_id
where crm_configuration_id = 1 and pl.playbook_id = 175;
select * from teams;
SELECT r.* FROM automated_reports r
join teams t on r.team_id = t.id
WHERE r.frequency = 'daily'
and r.status = 1
AND t.status = 'active'
AND (r.expires_at >= now() OR r.expires_at IS NULL);
select * from automated_report_results where report_id IN (18, 33);
select * from users where teee;
select * from activity_searches where id = 10932;
select * from activity_search_filters where activity_search_id = 10932;
select * from automated_reports order by id desc;
select * from automated_report_results order by id desc;
select * from automated_reports where id IN (55);
select * from automated_report_results where id IN (81);
select * from users where id IN (10633, 13987, 11985);
select * from users where group_id IN (3710);
SELECT * FROM automated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuid;
SELECT * FROM automated_report_results WHERE uuid_to_bin('582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;
select * from teams;
select * from accounts where team_id = 1;
select * from automated_report_results where media_type = 'pdf' and status = 2;
SELECT * FROM automated_report_results WHERE uuid_to_bin('82e74956-6144-4cd1-a3d3-af985c3070a4') = uuid;
select * from teams where id = 1029;
select * from crm_configurations where provider = 'pipedrive';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1029 and sa.provider = 'pipedrive';
[
{
"user_id": "23460 (owner)",
"email": "[EMAIL]",
"id": 69,
"sociable_id": 23460,
"provider_user_id": "19555731",
"provider_user_token": "v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:rYyABXmXsBhEdYU_dfmDH8GF-vzSseJXE5bds_zAyVdAwlTXOPdTl9i4PS4jVofLvpq7IRgvEt2BzGhR6cWiQXHHD0AtayQOkZm262ClFCsMYtKGfep0Jq1n0eiRIVqT9gAY7rWvhpEDF8oAlgnRGmqx-euIkpzE79sPXh4OjNx_yUIaanjyplGpBBJ_NiACd1sMlZmseyUyyU_gldqlCBAuK9hhATc9icgg7zuoc7nKBBrlg49tRtzEagDh6xbFBpzfCp7kE_7n4TLWfWHLPMzu-bktjwA969G9sFRmoH1GjPA0a2odDT4dk1_1ouBrB1NcTT2hQUqH-_RzDW2nWmeoVHA",
"provider_refresh_token": "5034113:[TELEGRAM_TOKEN]b2bfc",
"expires": 1779091997,
"refresh_token_expires": null,
"provider": "pipedrive",
"state": "connected",
"auth_scope": "base,deals:full,activities:full,contacts:full,search:read",
"retry_after": null,
"created_at": "2025-04-16 08:23:28",
"updated_at": "2026-05-18 07:13:18",
"provider_user_token_encrypted": "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",
"provider_refresh_token_encrypted": "eyJpdiI6Imt2bGxlSmxUK05GMjF0dEtPaTMrUlE9PSIsInZhbHVlIjoiUXZHTElZRXkreHFxUU02SnZ4eVBacG9WWTRlVkd0USszV3JyVFlpU2ZaY25GSWo2WFcrRzNlbFRlUXRQczNwSXRCcEdvZEpveG9jMzBDSTgwdnZLQnc9PSIsIm1hYyI6ImQxYWI0NzU5Nzg5MDI4YWVhZmQ4Mjg1YzhkZDQzMjRkYWYwYTdhZTY5MDMxMjc0OWNiYjY0Nzc3NDQ0MTEyY2EiLCJ0YWciOiIifQ==",
"encryption_key": "0x01020300786192D9D96DD60D3D1EBC9DFAEE5F0C45EE80165CF3F3D2B3B627026AA7CFC7CA0128DD463535D32EE491ADBADF8B07596B0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040C7FB1319048ECB2EA3F23B995020110802B52D22F5EAD341AB238FBBCB6093156E443876A664BA5555D722565C2B2D04422C868CD7350555E3CC74221",
"sociable_type": "user",
"owner_id": 23460
},
{
"user_id": "23463",
"email": "[EMAIL]",
"id": 72,
"sociable_id": 23463,
"provider_user_id": "23270841",
"provider_user_token": "v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:txqCuWLeVhgwiaFqXIvQWWrtrnFIy_4lT3VCr-sRB4g6_2lK8KcQ_6ka_qFmZhr-IeIAKmAImx6H1iIKx4Ab7XZ5MnKIh03GKbHjI0n0rGT9UYkeH21jKOxJvKaSX_TyLbxFPR6irPQyvqcpBClXI52gVJH01KzZy_dMTHFXhhDLOIhEpSrQXHG7Qo8q7OuBeSPZrU1ALi9kmAm4GTpzGTbzfl-hUt9IAfPunJOCyv3mf2Tl-MT8EyQgOFPrsP3yz9UlSyVhb40zO_bCnUrqNxjwgm_E6vgpVrwULTQbHe-43Dq-TRetjceUzT88GBgVJ0UdxXP5BRBVXcL5ir8-9ZTMaNU",
"provider_refresh_token": "5034113:[TELEGRAM_TOKEN]78ad1",
"expires": 1753837219,
"refresh_token_expires": null,
"provider": "pipedrive",
"state": "full-refresh",
"auth_scope": "base,deals:full,activities:full,contacts:full,search:read",
"retry_after": null,
"created_at": "2025-04-16 10:41:12",
"updated_at": "2025-07-30 01:00:17",
"provider_user_token_encrypted": "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",
"provider_refresh_token_encrypted": "eyJpdiI6IkJGMkdRVHRKM2VTcitKNGcvQWJtUGc9PSIsInZhbHVlIjoicmFyRkxPZ1Rybm1ORXlEVjJ2TXFGTzJtM3hWaFhnUVVHN2ZlR1lRM0I5d3ozbnZTcU5EdzJqRkI2elhyNWhlenRTUXV3bjk0N1JXeklDMVAyUzBKcHc9PSIsIm1hYyI6ImJhODVjMGQyZDE3Y2ExNjc2OWVjYWJiNmFjYWVkODIyMTMyNWVhYTExMTgwYTEyMTU0MzUzZGE1YjQ5YzQ5ZjEiLCJ0YWciOiIifQ==",
"encryption_key": "0x01020300788C37CDF66ABE9301A68D5D4866AC0C197E04EEE4D904F20A59991322EBAE252301BEF4B24FF01359E934E5654617E4EEAC0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040CEB00EF45BDEA999A5558889E020110802B925F372F7BEFAF0B45E48686113D1DA430ECFCC07B1F61BA6828CC44235278EDB05C486E8068D0BE737D91",
"sociable_type": "user",
"owner_id": 23460
}
]
Project
Project
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"bounds":{"left":0.025930852,"top":0.019952115,"width":0.03856383,"height":0.025538707},"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"master, menu","depth":5,"bounds":{"left":0.064494684,"top":0.019952115,"width":0.040226065,"height":0.025538707},"on_screen":true,"help_text":"Git Branch: master<br/>114 incoming commits<br/>","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"bounds":{"left":0.8081782,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"AskJiminnyReportActivityServiceTest","depth":6,"bounds":{"left":0.8234708,"top":0.019952115,"width":0.09208777,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'AskJiminnyReportActivityServiceTest'","depth":6,"bounds":{"left":0.9155585,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'AskJiminnyReportActivityServiceTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search 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changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"31","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.009640957,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"32","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.010305851,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! 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Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.12210695,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.12210695,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"SELECT * FROM teams WHERE id = 1;\n\nselect * from crm_layouts where crm_configuration_id = 39;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 283;\nSELECT * FROM crm_fields WHERE id = 2234;\nSELECT * FROM crm_field_values WHERE crm_field_id = 2234;\n\nselect * from crm_profiles where user_id = 143;\n\nselect * from record_types where crm_configuration_id = 39; # 0121K000001MHElQAO,0121K000001MHEqQAO\nselect * from business_processes where crm_configuration_id = 39;\n# 01941000000H669AAC, 01941000000H66JAAS\n\nselect * from record_type_field_values\n where record_type_id IN (24);\n\nselect * from crm_field_values where id IN (2730);\n\nselect * from crm_configurations where id = 39;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 1\nand sa.provider = 'salesforce'; #1035\n\n\nselect * from users where team_id = 1; # 222 group 3\nSELECT * FROM activities WHERE user_id = 222 order by id desc;\nselect * from sidekick_settings where team_id = 1;\nselect * from teams where id = 1;\nselect * from team_features where team_id = 1;\n\nselect * from activities where crm_configuration_id = 2\nand provider = 'ms-teams' and id = 608765;\n\nSELECT * FROM activities WHERE crm_configuration_id = 2 and crm_provider_id = '59523413338';\n\nselect * from sidekick_settings where team_id = 2;\n\nSELECT * FROM activities WHERE id = 608660;\nselect * from activity_summary_logs where activity_id = 608660;\nselect * from ai_prompts where transcription_id = 11214;\n\n# ********************************************************************************************************\nSELECT * FROM activities WHERE uuid_to_bin('ed78a437-2804-450e-ab2f-56ab1c641346') = uuid;\n# id: 608818, crm: 59628809737\nSELECT * FROM activities WHERE uuid_to_bin('36b06e55-afdd-4782-8dee-c624cd0af191') = uuid;\n# id: 608821, crm: 59632069252\nSELECT ce.start_time, ce.end_time, a.id, a.uuid, crm_provider_id, calendar_event_id, title,\nplaybook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id,\nscheduled_start_time, scheduled_end_time, actual_start_time, actual_end_time, a.created_at\nFROM activities a\njoin calendar_events ce on a.calendar_event_id = ce.id\nWHERE a.id IN (608818, 608821);\n\nselect * from users where team_id = 1;\nselect * from team_settings where team_id = 1;\nselect * from crm_profiles where crm_configuration_id = 39 order by user_id;\n\nselect * from team_features where team_id = 1;\n\nselect * from users where team_id = 2;\n\nSELECT * FROM activities WHERE uuid_to_bin('ec7647e9-5225-458b-b475-f31aa2769204') = uuid; # 612639\n# Preslava N. Ivanova, grou id 3\n\nSELECT * FROM opportunities WHERE uuid_to_bin('a2928fe5-aec5-46cb-85d9-7654c89e46a6') = uuid;\n\nselect * from activities where opportunity_id = 344 and actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00';\n\nselect\n a.id,\n a.type,\n a.scheduled_start_time,\n a.actual_start_time,\n a.created_at,\n a.opportunity_id,\n a.status\nFROM activities a\nWHERE opportunity_id = 344\nand status IN ('completed', 'received', 'delivered')\nand (\n (a.actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')\nOR (a.created_at between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')\nOR (a.scheduled_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00'))\n;\n\nSELECT * FROM users WHERE id = 222;\n\nSELECT * FROM crm_profiles WHERE user_id = 222;\nselect * from crm_layouts where crm_configuration_id = 39;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 281;\n\nselect * from group_deal_risk_types;\n\nselect * from opportunities where team_id = 1;\n\nSELECT * FROM opportunities WHERE id = 315;\nSELECT * FROM crm_field_data WHERE object_id = 315;\nselect * from crm_field_data where object_id = 260;\n\nselect * from generic_ai_prompts where subject_id = 315;\n\nselect * from teams; # 36, 21, 121, james.graham@bullhorn.jiminny.com\nSELECT * FROM social_accounts WHERE sociable_id = 121 and provider = 'bullhorn';\n\n# ************************************************************************************\nselect * from teams where id = 1;\nselect * from crm_configurations where id = 39;\nselect * from users where team_id = 1;\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 1;\n# 1 - 00541000004281rAAA\n# 204 - 0052g000003freeAAA\n# 429 - 0052g000003qGOiAAM\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 1\nand sa.provider = 'salesforce';\n\nselect * from activities where type = 'softphone'\nand created_at > '2024-12-11 15:24:36' order by id desc;\n\nselect * from activity_providers where team_id = 1;\nselect * from activity_provider_users where activity_provider_id = 328;\n\nselect * from opportunities where crm_configuration_id = 39\nAND account_id = 178 AND is_closed = false\norder by created_at DESC;\n\nselect * from contacts where id = 3952;\nselect * from accounts where id = 178;\n\n# ************************************************************************************\nselect * from teams where id = 36;\nselect * from crm_configurations where id = 21;\nselect * from users where team_id = 36;\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 36;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 36\nand sa.provider = 'bullhorn';\n\nselect * from social_accounts where id = 348;\nUPDATE social_accounts SET\nprovider_user_token = '21442_6802599_91:41179a58-21e7-4d7c-ad58-56bb666b2f65',\nprovider_refresh_token = '21442_6802599_91:01c6b335-3f2a-42e4-85ff-8a08fa65fceb',\nexpires = 1733998131,\nstate = 'connected'\nWHERE id = 348;\n\n# ************************************************************************************\nselect * from teams where id = 31;\nselect * from crm_configurations where id = 18;\n\nselect * from users where team_id = 31; # 257\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 31;\n\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 31\nand sa.provider = 'close';\n\nselect * from contacts where crm_configuration_id = 18;\n\n# ********************** NEPTUNE **************************************************************\nselect * from teams;\nselect * from users where id IN (1030, 1035, 1052);\nselect * from crm_configurations;\n\nselect * from users where team_id = 65; # 257\nselect * from team_settings where team_id = 65; # 257\nselect * from invitations where team_id = 65; # 257\nselect * from users where email = 'integration-account@jiminny.com'; # 257\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 65;\n\nselect * from crm_configurations where id = 53;\nselect * from accounts where crm_configuration_id = 53 order by id desc;\nselect * from leads where crm_configuration_id = 53 order by id desc;\nselect * from contacts where crm_configuration_id = 53 order by id desc;\nselect * from opportunities where crm_configuration_id = 53 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 53 order by id desc;\nselect * from crm_fields where crm_configuration_id = 53 order by id desc;\nselect * from crm_field_values where crm_field_id = 3341 order by id desc;\nselect * from crm_layouts where crm_configuration_id = 53 order by id desc;\nselect * from stages where crm_configuration_id = 53 order by id desc;\n\n\nselect * from crm_profiles where crm_configuration_id = 13;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 65\nand sa.provider = 'integration-app';\n\nselect * from contacts where crm_configuration_id = 13;\n\nselect * from social_accounts where sociable_id = 283;\n\nSELECT * FROM opportunities WHERE crm_provider_id = '006O400000E9bzeIAB';\n\nselect * from activity_providers where team_id = 65;\nSELECT * FROM activities WHERE crm_configuration_id IN (51, 52, 53);\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 65\n;\n\n# ***************************** STAGING ********************************************\nSELECT * FROM teams;\nSELECT * FROM teams WHERE id = 88;\nSELECT * FROM teams WHERE id = 89;\nselect * from team_settings where team_id = 89;\nSELECT * FROM users WHERE team_id = 89;\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 89;\n\nselect * from users;\nSELECT * FROM social_accounts WHERE sociable_id = 1761;\nSELECT * FROM crm_configurations WHERE id = 70;\nselect * from accounts where crm_configuration_id = 70 order by id desc;\nselect * from leads where crm_configuration_id = 70 order by id desc;\nselect * from contacts where crm_configuration_id = 70 order by id desc;\nselect * from opportunities where crm_configuration_id = 70 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 70 order by id desc;\nselect * from crm_fields where crm_configuration_id = 70 order by id desc;\nselect * from crm_field_values where crm_field_id = 3536 order by id desc;\nselect * from crm_layouts where crm_configuration_id = 70 order by id desc;\nselect * from stages where crm_configuration_id = 70 order by id desc;\nselect * from business_processes where crm_configuration_id = 70 order by id desc;\nselect * from business_process_stages where business_process_id = 34;\n\nselect * from contacts where id = 10468;\n\nselect * from crm_layouts where crm_configuration_id = 70;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 388;\nSELECT * FROM crm_fields WHERE id IN (3533,3534,3535);\n\nselect * from activities where crm_configuration_id = 70\nand (account_id IS NOT NULL or lead_id IS NOT NULL or contact_id IS NOT NULL or opportunity_id IS NOT NULL) order by id desc;\n\nSELECT * FROM activities WHERE uuid_to_bin('2e10b60f-8a61-41c5-a3d4-28835353dc65') = uuid;\nSELECT * FROM activities where crm_configuration_id = 69 ;\n\nSELECT * FROM users WHERE email LIKE '%jiminny_web_sa2@jiminny.com%';\nSELECT * FROM activities WHERE uuid_to_bin('5a150c93-40fc-42ec-b3bd-c1d328e09f6e') = uuid;\nSELECT * FROM opportunities WHERE id = 385;\n\nselect * from participants p\njoin activities a on p.activity_id = a.id\nwhere a.crm_configuration_id = 70\nand (p.lead_id IS NOT NULL or p.contact_id IS NOT NULL);\nSELECT * FROM participants WHERE id = 1013638;\n\nselect * from teams where id = 90;\nselect * from users where team_id = 90;\nselect * from social_accounts where social_accounts.sociable_id IN (1960,1760);\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 71;\nselect * from invitations where team_id = 90;\n\nselect * from crm_configurations where id = 71;\nselect * from accounts where crm_configuration_id = 71 order by id desc;\nselect * from leads where crm_configuration_id = 71 order by id desc;\nselect * from contacts where crm_configuration_id = 71 order by id desc;\nselect * from opportunities where crm_configuration_id = 71 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 71 order by id desc;\nselect * from crm_fields where crm_configuration_id = 71 order by id desc;\nselect * from crm_field_values where crm_field_id = 3341 order by id desc;\nselect * from crm_layouts where crm_configuration_id = 71 order by id desc;\nselect * from stages where crm_configuration_id = 71 order by id desc;\n\nselect * from users order by secondary_email desc;\nselect u.id, u.email, u.status, sa.id, sa.provider_user_id from social_accounts sa\n join users u on sa.sociable_id = u.id\nwhere sa.provider = 'google' and u.email LIKE 'aneliya%';\n\nselect * from failed_jobs order by id desc;\n\nselect * from users where email = 'ben.allwright@learningpeople.co.uk' or secondary_email = 'ben.allwright@learningpeople.co.uk';\n\nselect * from teams;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 39;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type = 'task';\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 1\nand sa.provider = 'salesforce';\n\n# ************************************************************************************\nSELECT * FROM activities WHERE uuid_to_bin('c38b3895-fd0f-4b1f-9fb2-c170dba137c6') = uuid;\nSELECT * FROM crm_configurations WHERE id = 70;\n\nselect * from teams where id = 1;\nselect * from groups where team_id = 1;\nselect * from users where team_id = 1;\n\nselect o.id, o.name,o.close_date, u.id, u.name, u.group_id, r.id, r.display_name, g.name, g.scope from opportunities o\njoin users u on o.user_id = u.id\njoin groups g on u.group_id = g.id\njoin role_user ru on u.id = ru.user_id\njoin roles r on ru.role_id = r.id\nwhere o.crm_configuration_id = 39 and close_date > '2024-01-01 00:00:00';\n\nselect * from role_user where user_id = 143;\nselect * from roles;\n\nselect * from role_user;\nselect * from groups where id = 9;\nselect * from scope_groups where group_id = 9;\n\n# ************************************************************************************\nselect * from teams where id = 36;\nselect * from crm_configurations;\nSELECT * FROM social_accounts WHERE sociable_id = 121;\n\nhttps://crmsandbox.zoho.com/crm/jiminnyw4/tab/Leads/4776201000005049105\nhttps://crmsandbox.zoho.com/crm/\n\nhttps://crm.zoho.com/crm/org3469620/tab/Leads/230045000229559080\n https://crm.zoho.com/crm/\n org3469620\n\nSELECT * FROM activities WHERE uuid_to_bin('03382d20-c8bc-48e7-a3d4-90b52fa5ceab') = uuid;\n\nselect * from users where email LIKE \"%mobile_automation_%\";\nselect * from social_accounts where sociable_id IN (2228);\nselect * from crm_profiles where user_id IN (2222,2223,2226,2227);\n\nselect * from teams order by id desc;\nSELECT * FROM users WHERE id = 2229;\nSELECT * FROM crm_profiles WHERE user_id = 2229;\nselect * from opportunities where crm_configuration_id = 88;\nselect * from crm_fields where crm_configuration_id = 88;\nselect * from crm_profiles where crm_configuration_id = 88;\n\nSELECT * FROM teams WHERE id = 1;\n\nSELECT * FROM users WHERE id = 143;\nSELECT * FROM users WHERE uuid_to_bin('fde193d3-06a2-4e1a-8895-62b94039215d') = uuid;\nSELECT * FROM teams WHERE uuid_to_bin('73385071-a756-42ae-9c73-8b53f2309467') = uuid;\n\nhttps://app.staging.jiminny.com/ondemand?\n min_duration=1\n &\n only_recorded=1\n &\n user_id%5B%5D=641f1acb-16b8-42d1-8726-df52979dad0e\n &\n sequence_number=2\n\n select * from users where team_id = 1 and email like '%stoyan%'\n\nselect * from coaching_feedbacks;\n\nselect * from teams;\nSELECT * FROM users WHERE team_id = 36;\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 19\nand sa.provider = 'pipedrive';\n\nselect * from users where id = 143;\n\nSELECT * FROM users WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;\nSELECT * FROM teams WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;\nSELECT * FROM activity_shares WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;\n\nselect * from users where team_id = 2;\nselect * from activities where crm_configuration_id = 39\nand activities.scheduled_start_time BETWEEN '2025-04-09 00:00:00' AND '2025-04-09 23:59:59'\nAND user_id = 143\norder by id desc;\n\n# ************************************************************************************\nselect * from teams where id = 142; # 2312, 126\nselect * from team_settings;\nselect * from users where team_id = 142; # 21642\nSELECT * FROM social_accounts WHERE sociable_id = 21642;\nSELECT * FROM crm_profiles cp join users u ON u.id = cp.user_id WHERE team_id = 142;\nselect * from crm_profiles where id IN (93);\nselect * from invitations;\nselect * from team_features where team_id = 1;\n\nSELECT * FROM crm_configurations WHERE id = 126;\nselect * from accounts where crm_configuration_id = 126 order by id desc;\nselect * from leads where crm_configuration_id = 126 order by id desc;\nselect * from contacts where crm_configuration_id = 126 order by id desc;\nselect * from opportunities where crm_configuration_id = 126 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 126 order by id desc;\nselect * from crm_fields where crm_configuration_id = 126 # 11060\n# and type IN ('picklist', 'status')\n# and object_type = 'task'\norder by id desc;\n# 5731,5732,5733\nselect DISTINCT crm_field_id from crm_field_values where crm_field_id IN (11151,12239,12215,12185,12175,12165,12144,12137,12127,12109,12107,12105,12103,12092,12037,12005,12003,11987,11969,11958,11951,11942,11931,11924,11921,11917,11915,11901,11893,11883,11872,11870,11868,11866,11839,11833,11821,11793,11780,11777,11769,11757,11737,11735,11656,11645,11638,11629,11618,11611,11602,11591,11584,11581,11558,11544,11543,11534,11532,11529,11527,11503,11497,11493,11488,11470,11468,11457,11455,11397,11387,11372,11363,11348,11323,11318,11309,11301,11300,11292,11290,11286,11284,11256,11252,11242,11237,11233,11219,11176,11160) order by id desc;\nselect * from crm_layouts where crm_configuration_id = 126 order by id desc;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id in (300,299,298);\nselect * from stages where crm_configuration_id = 126 order by id desc;\nselect * from business_processes where crm_configuration_id = 126 order by id desc;\nselect * from business_process_stages where business_process_id IN (76,75,74,73);\nselect * from playbooks where team_id = 142;\nselect * from playbook_layouts where playbook_id IN (108);\nSELECT * FROM playbook_categories WHERE playbook_id IN (108);\n\nselect * from teams where id = 130;\nSELECT * FROM social_accounts WHERE sociable_id = 2291;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 2\nand sa.provider = 'hubspot';\n\nSELECT * FROM activities\n WHERE crm_configuration_id = 110;\n\nselect * from teams;\nselect * from crm_configurations;\n\nSELECT * FROM activities WHERE id = 628773;\nSELECT * FROM crm_profiles WHERE user_id = 1460;\nSELECT * FROM social_accounts WHERE sociable_id = 2291;\n\nselect * from teams;\nselect ru.*, pr.*, p.* from users u join role_user ru on ru.user_id = u.id\njoin permission_role pr on pr.role_id = ru.role_id\n join permissions p on p.id = pr.permission_id\nwhere team_id = 495 and p.name IN ('dial');\n\nselect * from teams where id = 145;\nselect * from crm_configurations where id = 129;\nselect * from social_accounts where sociable_id = 2317;\nSELECT * FROM activities WHERE uuid_to_bin('8dbab184-a333-4268-ad57-fb41f8d53a9a') = uuid;\n\nselect * from teams where id = 1;\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 39;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 280;\nSELECT * FROM crm_layout_entities WHERE id = 5507;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type IN ('event');\n\nselect * from teams;\nselect * from activities where crm_configuration_id = 14;\n\nSELECT * FROM social_accounts where provider = 'copper';\n\nselect * from activities where id = 628467;\nselect * from participants where activity_id = 628467;\n\nSELECT * FROM contacts WHERE id = 3969;\nSELECT * FROM accounts WHERE id = 177;\n\nSELECT * FROM activities WHERE uuid_to_bin('4eb54c77-cfa3-2bd4-84a7-9ed46a21c988') = uuid;\n\n# ********************* BH\nselect * from teams where id = 36;\nSELECT * FROM crm_configurations WHERE id = 21;\nselect * from activities where crm_configuration_id = 21 and id = 607901;\nselect * from activities where crm_configuration_id = 21;\n\nselect * roles;\nselect * from permissions;\nselect * from permission_role where permission_id = 226;\n\nselect * from migrations order by id desc;\n\n# mercury\n# neptune\n# earth\n\nselect * from teams;\nselect * from teams where id = 19;\nselect * from teams where id = 27;\nselect * from users where team_id = 27;\nSELECT * FROM crm_configurations WHERE id = 42;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 19\nand sa.provider = 'pipedrive';\n\nselect * from activities where id = 631461;\nSELECT * FROM crm_field_values WHERE crm_field_id = 180;\n\nselect * from teams where id = 2;\nSELECT * FROM social_accounts WHERE sociable_id = 89;\n\nSELECT * FROM activities WHERE uuid_to_bin('ba0c029a-bc14-4e17-8603-64174acebcbb') = uuid; # 634273\nselect * from activity_summary_logs where activity_id = 634273;\n\nselect * from sidekick_settings where team_id = 2;\n\nselect * from teams; # 2, 2\nSELECT * FROM crm_configurations WHERE team_id = 2; # 2\nselect * from team_features where team_id = 2;\nselect * from features;\nSELECT * FROM opportunities WHERE crm_configuration_id = 2 and crm_provider_id = '51317301383';\nSELECT * FROM opportunities WHERE crm_configuration_id = 2 order by id desc;\n\nselect * from automated_reports order by id desc;\nselect * from automated_report_results order by id desc;\nselect * from users where team_id = 1 and id IN (7160, 3248);\nselect * from migrations order by id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1052 and sa.provider = 'hubspot';\n\nselect * from teams where id = 1;\nselect * from groups g JOIN playbooks p on g.playbook_id = p.id where g.team_id = 1;\nselect * from groups where id = 565;\nselect * from playbooks where team_id = 1;\nselect * from playbooks where id = 175;\nselect * from playbook_categories where playbook_id = 175;\nselect * from users where team_id = 1052;\nselect * from users where id = 7160;\nselect * from crm_profiles where user_id = 7160;\nselect * from features;\nselect\n *\n# id, uuid, type, provider, playbook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id, stage_id,\n# crm_configuration_id, crm_provider_id, transcription_id, status\nfrom activities where crm_configuration_id = 1 and type = 'conference'\n# and crm_provider_id IS NOT NULL\nand provider != 'uploader' and actual_start_time IS NOT NULL\nORDER by id desc;\nselect * from activities where id = 54747783; # 00UO400000pCzojMAC\n\nselect p.id, p.activity_type, pc.id, pc.name\nFROM playbooks p\njoin playbook_categories pc on p.id = pc.playbook_id\nwhere p.team_id = 1 and p.activity_type = 'event';\n\nSELECT * FROM crm_fields WHERE crm_configuration_id = 1 and object_type = 'event';\nSELECT * FROM crm_field_values WHERE crm_field_id = 4;\n\nselect * from crm_layouts cl join playbook_layouts pl on cl.id = pl.layout_id\nwhere crm_configuration_id = 1 and pl.playbook_id = 175;\n\nselect * from teams;\nSELECT r.* FROM automated_reports r\njoin teams t on r.team_id = t.id\nWHERE r.frequency = 'daily'\n and r.status = 1\nAND t.status = 'active'\nAND (r.expires_at >= now() OR r.expires_at IS NULL);\n\nselect * from automated_report_results where report_id IN (18, 33);\n\nselect * from users where teee;\n\nselect * from activity_searches where id = 10932;\nselect * from activity_search_filters where activity_search_id = 10932;\nselect * from automated_reports order by id desc;\nselect * from automated_report_results order by id desc;\nselect * from automated_reports where id IN (55);\nselect * from automated_report_results where id IN (81);\nselect * from users where id IN (10633, 13987, 11985);\nselect * from users where group_id IN (3710);\n\nSELECT * FROM automated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuid;\nSELECT * FROM automated_report_results WHERE uuid_to_bin('582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;\n\nselect * from teams;\nselect * from accounts where team_id = 1;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2;\nSELECT * FROM automated_report_results WHERE uuid_to_bin('82e74956-6144-4cd1-a3d3-af985c3070a4') = uuid;\n\nselect * from teams where id = 1029;\nselect * from crm_configurations where provider = 'pipedrive';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1029 and sa.provider = 'pipedrive';\n\n[\n {\n \"user_id\": \"23460 (owner)\",\n \"email\": \"integration-account@pipedrive.jiminny.com\",\n \"id\": 69,\n \"sociable_id\": 23460,\n \"provider_user_id\": \"19555731\",\n \"provider_user_token\": \"v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:rYyABXmXsBhEdYU_dfmDH8GF-vzSseJXE5bds_zAyVdAwlTXOPdTl9i4PS4jVofLvpq7IRgvEt2BzGhR6cWiQXHHD0AtayQOkZm262ClFCsMYtKGfep0Jq1n0eiRIVqT9gAY7rWvhpEDF8oAlgnRGmqx-euIkpzE79sPXh4OjNx_yUIaanjyplGpBBJ_NiACd1sMlZmseyUyyU_gldqlCBAuK9hhATc9icgg7zuoc7nKBBrlg49tRtzEagDh6xbFBpzfCp7kE_7n4TLWfWHLPMzu-bktjwA969G9sFRmoH1GjPA0a2odDT4dk1_1ouBrB1NcTT2hQUqH-_RzDW2nWmeoVHA\",\n \"provider_refresh_token\": \"5034113:19555731:87c14258f0c813d02767ee975f6044d46b6b2bfc\",\n \"expires\": 1779091997,\n \"refresh_token_expires\": null,\n \"provider\": \"pipedrive\",\n \"state\": \"connected\",\n \"auth_scope\": \"base,deals:full,activities:full,contacts:full,search:read\",\n \"retry_after\": null,\n \"created_at\": \"2025-04-16 08:23:28\",\n \"updated_at\": \"2026-05-18 07:13:18\",\n \"provider_user_token_encrypted\": \"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\",\n \"provider_refresh_token_encrypted\": \"eyJpdiI6Imt2bGxlSmxUK05GMjF0dEtPaTMrUlE9PSIsInZhbHVlIjoiUXZHTElZRXkreHFxUU02SnZ4eVBacG9WWTRlVkd0USszV3JyVFlpU2ZaY25GSWo2WFcrRzNlbFRlUXRQczNwSXRCcEdvZEpveG9jMzBDSTgwdnZLQnc9PSIsIm1hYyI6ImQxYWI0NzU5Nzg5MDI4YWVhZmQ4Mjg1YzhkZDQzMjRkYWYwYTdhZTY5MDMxMjc0OWNiYjY0Nzc3NDQ0MTEyY2EiLCJ0YWciOiIifQ==\",\n \"encryption_key\": \"0x01020300786192D9D96DD60D3D1EBC9DFAEE5F0C45EE80165CF3F3D2B3B627026AA7CFC7CA0128DD463535D32EE491ADBADF8B07596B0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040C7FB1319048ECB2EA3F23B995020110802B52D22F5EAD341AB238FBBCB6093156E443876A664BA5555D722565C2B2D04422C868CD7350555E3CC74221\",\n \"sociable_type\": \"user\",\n \"owner_id\": 23460\n },\n {\n \"user_id\": \"23463\",\n \"email\": \"jiminny_web_sa@pipedrive.jiminny.com\",\n \"id\": 72,\n \"sociable_id\": 23463,\n \"provider_user_id\": \"23270841\",\n \"provider_user_token\": \"v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:txqCuWLeVhgwiaFqXIvQWWrtrnFIy_4lT3VCr-sRB4g6_2lK8KcQ_6ka_qFmZhr-IeIAKmAImx6H1iIKx4Ab7XZ5MnKIh03GKbHjI0n0rGT9UYkeH21jKOxJvKaSX_TyLbxFPR6irPQyvqcpBClXI52gVJH01KzZy_dMTHFXhhDLOIhEpSrQXHG7Qo8q7OuBeSPZrU1ALi9kmAm4GTpzGTbzfl-hUt9IAfPunJOCyv3mf2Tl-MT8EyQgOFPrsP3yz9UlSyVhb40zO_bCnUrqNxjwgm_E6vgpVrwULTQbHe-43Dq-TRetjceUzT88GBgVJ0UdxXP5BRBVXcL5ir8-9ZTMaNU\",\n \"provider_refresh_token\": \"5034113:23270841:34790b44838f5fd422c2d2c82e00f1ecf2178ad1\",\n \"expires\": 1753837219,\n \"refresh_token_expires\": null,\n \"provider\": \"pipedrive\",\n \"state\": \"full-refresh\",\n \"auth_scope\": \"base,deals:full,activities:full,contacts:full,search:read\",\n \"retry_after\": null,\n \"created_at\": \"2025-04-16 10:41:12\",\n \"updated_at\": \"2025-07-30 01:00:17\",\n \"provider_user_token_encrypted\": \"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\",\n \"provider_refresh_token_encrypted\": \"eyJpdiI6IkJGMkdRVHRKM2VTcitKNGcvQWJtUGc9PSIsInZhbHVlIjoicmFyRkxPZ1Rybm1ORXlEVjJ2TXFGTzJtM3hWaFhnUVVHN2ZlR1lRM0I5d3ozbnZTcU5EdzJqRkI2elhyNWhlenRTUXV3bjk0N1JXeklDMVAyUzBKcHc9PSIsIm1hYyI6ImJhODVjMGQyZDE3Y2ExNjc2OWVjYWJiNmFjYWVkODIyMTMyNWVhYTExMTgwYTEyMTU0MzUzZGE1YjQ5YzQ5ZjEiLCJ0YWciOiIifQ==\",\n \"encryption_key\": \"0x01020300788C37CDF66ABE9301A68D5D4866AC0C197E04EEE4D904F20A59991322EBAE252301BEF4B24FF01359E934E5654617E4EEAC0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040CEB00EF45BDEA999A5558889E020110802B925F372F7BEFAF0B45E48686113D1DA430ECFCC07B1F61BA6828CC44235278EDB05C486E8068D0BE737D91\",\n \"sociable_type\": \"user\",\n \"owner_id\": 23460\n }\n]","depth":4,"on_screen":true,"value":"SELECT * FROM teams WHERE id = 1;\n\nselect * from crm_layouts where crm_configuration_id = 39;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 283;\nSELECT * FROM crm_fields WHERE id = 2234;\nSELECT * FROM crm_field_values WHERE crm_field_id = 2234;\n\nselect * from crm_profiles where user_id = 143;\n\nselect * from record_types where crm_configuration_id = 39; # 0121K000001MHElQAO,0121K000001MHEqQAO\nselect * from business_processes where crm_configuration_id = 39;\n# 01941000000H669AAC, 01941000000H66JAAS\n\nselect * from record_type_field_values\n where record_type_id IN (24);\n\nselect * from crm_field_values where id IN (2730);\n\nselect * from crm_configurations where id = 39;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 1\nand sa.provider = 'salesforce'; #1035\n\n\nselect * from users where team_id = 1; # 222 group 3\nSELECT * FROM activities WHERE user_id = 222 order by id desc;\nselect * from sidekick_settings where team_id = 1;\nselect * from teams where id = 1;\nselect * from team_features where team_id = 1;\n\nselect * from activities where crm_configuration_id = 2\nand provider = 'ms-teams' and id = 608765;\n\nSELECT * FROM activities WHERE crm_configuration_id = 2 and crm_provider_id = '59523413338';\n\nselect * from sidekick_settings where team_id = 2;\n\nSELECT * FROM activities WHERE id = 608660;\nselect * from activity_summary_logs where activity_id = 608660;\nselect * from ai_prompts where transcription_id = 11214;\n\n# ********************************************************************************************************\nSELECT * FROM activities WHERE uuid_to_bin('ed78a437-2804-450e-ab2f-56ab1c641346') = uuid;\n# id: 608818, crm: 59628809737\nSELECT * FROM activities WHERE uuid_to_bin('36b06e55-afdd-4782-8dee-c624cd0af191') = uuid;\n# id: 608821, crm: 59632069252\nSELECT ce.start_time, ce.end_time, a.id, a.uuid, crm_provider_id, calendar_event_id, title,\nplaybook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id,\nscheduled_start_time, scheduled_end_time, actual_start_time, actual_end_time, a.created_at\nFROM activities a\njoin calendar_events ce on a.calendar_event_id = ce.id\nWHERE a.id IN (608818, 608821);\n\nselect * from users where team_id = 1;\nselect * from team_settings where team_id = 1;\nselect * from crm_profiles where crm_configuration_id = 39 order by user_id;\n\nselect * from team_features where team_id = 1;\n\nselect * from users where team_id = 2;\n\nSELECT * FROM activities WHERE uuid_to_bin('ec7647e9-5225-458b-b475-f31aa2769204') = uuid; # 612639\n# Preslava N. Ivanova, grou id 3\n\nSELECT * FROM opportunities WHERE uuid_to_bin('a2928fe5-aec5-46cb-85d9-7654c89e46a6') = uuid;\n\nselect * from activities where opportunity_id = 344 and actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00';\n\nselect\n a.id,\n a.type,\n a.scheduled_start_time,\n a.actual_start_time,\n a.created_at,\n a.opportunity_id,\n a.status\nFROM activities a\nWHERE opportunity_id = 344\nand status IN ('completed', 'received', 'delivered')\nand (\n (a.actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')\nOR (a.created_at between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')\nOR (a.scheduled_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00'))\n;\n\nSELECT * FROM users WHERE id = 222;\n\nSELECT * FROM crm_profiles WHERE user_id = 222;\nselect * from crm_layouts where crm_configuration_id = 39;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 281;\n\nselect * from group_deal_risk_types;\n\nselect * from opportunities where team_id = 1;\n\nSELECT * FROM opportunities WHERE id = 315;\nSELECT * FROM crm_field_data WHERE object_id = 315;\nselect * from crm_field_data where object_id = 260;\n\nselect * from generic_ai_prompts where subject_id = 315;\n\nselect * from teams; # 36, 21, 121, james.graham@bullhorn.jiminny.com\nSELECT * FROM social_accounts WHERE sociable_id = 121 and provider = 'bullhorn';\n\n# ************************************************************************************\nselect * from teams where id = 1;\nselect * from crm_configurations where id = 39;\nselect * from users where team_id = 1;\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 1;\n# 1 - 00541000004281rAAA\n# 204 - 0052g000003freeAAA\n# 429 - 0052g000003qGOiAAM\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 1\nand sa.provider = 'salesforce';\n\nselect * from activities where type = 'softphone'\nand created_at > '2024-12-11 15:24:36' order by id desc;\n\nselect * from activity_providers where team_id = 1;\nselect * from activity_provider_users where activity_provider_id = 328;\n\nselect * from opportunities where crm_configuration_id = 39\nAND account_id = 178 AND is_closed = false\norder by created_at DESC;\n\nselect * from contacts where id = 3952;\nselect * from accounts where id = 178;\n\n# ************************************************************************************\nselect * from teams where id = 36;\nselect * from crm_configurations where id = 21;\nselect * from users where team_id = 36;\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 36;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 36\nand sa.provider = 'bullhorn';\n\nselect * from social_accounts where id = 348;\nUPDATE social_accounts SET\nprovider_user_token = '21442_6802599_91:41179a58-21e7-4d7c-ad58-56bb666b2f65',\nprovider_refresh_token = '21442_6802599_91:01c6b335-3f2a-42e4-85ff-8a08fa65fceb',\nexpires = 1733998131,\nstate = 'connected'\nWHERE id = 348;\n\n# ************************************************************************************\nselect * from teams where id = 31;\nselect * from crm_configurations where id = 18;\n\nselect * from users where team_id = 31; # 257\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 31;\n\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 31\nand sa.provider = 'close';\n\nselect * from contacts where crm_configuration_id = 18;\n\n# ********************** NEPTUNE **************************************************************\nselect * from teams;\nselect * from users where id IN (1030, 1035, 1052);\nselect * from crm_configurations;\n\nselect * from users where team_id = 65; # 257\nselect * from team_settings where team_id = 65; # 257\nselect * from invitations where team_id = 65; # 257\nselect * from users where email = 'integration-account@jiminny.com'; # 257\nselect u.email, cp.* from users u\njoin crm_profiles cp on u.id = cp.user_id\nwhere u.team_id = 65;\n\nselect * from crm_configurations where id = 53;\nselect * from accounts where crm_configuration_id = 53 order by id desc;\nselect * from leads where crm_configuration_id = 53 order by id desc;\nselect * from contacts where crm_configuration_id = 53 order by id desc;\nselect * from opportunities where crm_configuration_id = 53 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 53 order by id desc;\nselect * from crm_fields where crm_configuration_id = 53 order by id desc;\nselect * from crm_field_values where crm_field_id = 3341 order by id desc;\nselect * from crm_layouts where crm_configuration_id = 53 order by id desc;\nselect * from stages where crm_configuration_id = 53 order by id desc;\n\n\nselect * from crm_profiles where crm_configuration_id = 13;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 65\nand sa.provider = 'integration-app';\n\nselect * from contacts where crm_configuration_id = 13;\n\nselect * from social_accounts where sociable_id = 283;\n\nSELECT * FROM opportunities WHERE crm_provider_id = '006O400000E9bzeIAB';\n\nselect * from activity_providers where team_id = 65;\nSELECT * FROM activities WHERE crm_configuration_id IN (51, 52, 53);\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 65\n;\n\n# ***************************** STAGING ********************************************\nSELECT * FROM teams;\nSELECT * FROM teams WHERE id = 88;\nSELECT * FROM teams WHERE id = 89;\nselect * from team_settings where team_id = 89;\nSELECT * FROM users WHERE team_id = 89;\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 89;\n\nselect * from users;\nSELECT * FROM social_accounts WHERE sociable_id = 1761;\nSELECT * FROM crm_configurations WHERE id = 70;\nselect * from accounts where crm_configuration_id = 70 order by id desc;\nselect * from leads where crm_configuration_id = 70 order by id desc;\nselect * from contacts where crm_configuration_id = 70 order by id desc;\nselect * from opportunities where crm_configuration_id = 70 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 70 order by id desc;\nselect * from crm_fields where crm_configuration_id = 70 order by id desc;\nselect * from crm_field_values where crm_field_id = 3536 order by id desc;\nselect * from crm_layouts where crm_configuration_id = 70 order by id desc;\nselect * from stages where crm_configuration_id = 70 order by id desc;\nselect * from business_processes where crm_configuration_id = 70 order by id desc;\nselect * from business_process_stages where business_process_id = 34;\n\nselect * from contacts where id = 10468;\n\nselect * from crm_layouts where crm_configuration_id = 70;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 388;\nSELECT * FROM crm_fields WHERE id IN (3533,3534,3535);\n\nselect * from activities where crm_configuration_id = 70\nand (account_id IS NOT NULL or lead_id IS NOT NULL or contact_id IS NOT NULL or opportunity_id IS NOT NULL) order by id desc;\n\nSELECT * FROM activities WHERE uuid_to_bin('2e10b60f-8a61-41c5-a3d4-28835353dc65') = uuid;\nSELECT * FROM activities where crm_configuration_id = 69 ;\n\nSELECT * FROM users WHERE email LIKE '%jiminny_web_sa2@jiminny.com%';\nSELECT * FROM activities WHERE uuid_to_bin('5a150c93-40fc-42ec-b3bd-c1d328e09f6e') = uuid;\nSELECT * FROM opportunities WHERE id = 385;\n\nselect * from participants p\njoin activities a on p.activity_id = a.id\nwhere a.crm_configuration_id = 70\nand (p.lead_id IS NOT NULL or p.contact_id IS NOT NULL);\nSELECT * FROM participants WHERE id = 1013638;\n\nselect * from teams where id = 90;\nselect * from users where team_id = 90;\nselect * from social_accounts where social_accounts.sociable_id IN (1960,1760);\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 71;\nselect * from invitations where team_id = 90;\n\nselect * from crm_configurations where id = 71;\nselect * from accounts where crm_configuration_id = 71 order by id desc;\nselect * from leads where crm_configuration_id = 71 order by id desc;\nselect * from contacts where crm_configuration_id = 71 order by id desc;\nselect * from opportunities where crm_configuration_id = 71 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 71 order by id desc;\nselect * from crm_fields where crm_configuration_id = 71 order by id desc;\nselect * from crm_field_values where crm_field_id = 3341 order by id desc;\nselect * from crm_layouts where crm_configuration_id = 71 order by id desc;\nselect * from stages where crm_configuration_id = 71 order by id desc;\n\nselect * from users order by secondary_email desc;\nselect u.id, u.email, u.status, sa.id, sa.provider_user_id from social_accounts sa\n join users u on sa.sociable_id = u.id\nwhere sa.provider = 'google' and u.email LIKE 'aneliya%';\n\nselect * from failed_jobs order by id desc;\n\nselect * from users where email = 'ben.allwright@learningpeople.co.uk' or secondary_email = 'ben.allwright@learningpeople.co.uk';\n\nselect * from teams;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 39;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type = 'task';\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 1\nand sa.provider = 'salesforce';\n\n# ************************************************************************************\nSELECT * FROM activities WHERE uuid_to_bin('c38b3895-fd0f-4b1f-9fb2-c170dba137c6') = uuid;\nSELECT * FROM crm_configurations WHERE id = 70;\n\nselect * from teams where id = 1;\nselect * from groups where team_id = 1;\nselect * from users where team_id = 1;\n\nselect o.id, o.name,o.close_date, u.id, u.name, u.group_id, r.id, r.display_name, g.name, g.scope from opportunities o\njoin users u on o.user_id = u.id\njoin groups g on u.group_id = g.id\njoin role_user ru on u.id = ru.user_id\njoin roles r on ru.role_id = r.id\nwhere o.crm_configuration_id = 39 and close_date > '2024-01-01 00:00:00';\n\nselect * from role_user where user_id = 143;\nselect * from roles;\n\nselect * from role_user;\nselect * from groups where id = 9;\nselect * from scope_groups where group_id = 9;\n\n# ************************************************************************************\nselect * from teams where id = 36;\nselect * from crm_configurations;\nSELECT * FROM social_accounts WHERE sociable_id = 121;\n\nhttps://crmsandbox.zoho.com/crm/jiminnyw4/tab/Leads/4776201000005049105\nhttps://crmsandbox.zoho.com/crm/\n\nhttps://crm.zoho.com/crm/org3469620/tab/Leads/230045000229559080\n https://crm.zoho.com/crm/\n org3469620\n\nSELECT * FROM activities WHERE uuid_to_bin('03382d20-c8bc-48e7-a3d4-90b52fa5ceab') = uuid;\n\nselect * from users where email LIKE \"%mobile_automation_%\";\nselect * from social_accounts where sociable_id IN (2228);\nselect * from crm_profiles where user_id IN (2222,2223,2226,2227);\n\nselect * from teams order by id desc;\nSELECT * FROM users WHERE id = 2229;\nSELECT * FROM crm_profiles WHERE user_id = 2229;\nselect * from opportunities where crm_configuration_id = 88;\nselect * from crm_fields where crm_configuration_id = 88;\nselect * from crm_profiles where crm_configuration_id = 88;\n\nSELECT * FROM teams WHERE id = 1;\n\nSELECT * FROM users WHERE id = 143;\nSELECT * FROM users WHERE uuid_to_bin('fde193d3-06a2-4e1a-8895-62b94039215d') = uuid;\nSELECT * FROM teams WHERE uuid_to_bin('73385071-a756-42ae-9c73-8b53f2309467') = uuid;\n\nhttps://app.staging.jiminny.com/ondemand?\n min_duration=1\n &\n only_recorded=1\n &\n user_id%5B%5D=641f1acb-16b8-42d1-8726-df52979dad0e\n &\n sequence_number=2\n\n select * from users where team_id = 1 and email like '%stoyan%'\n\nselect * from coaching_feedbacks;\n\nselect * from teams;\nSELECT * FROM users WHERE team_id = 36;\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 19\nand sa.provider = 'pipedrive';\n\nselect * from users where id = 143;\n\nSELECT * FROM users WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;\nSELECT * FROM teams WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;\nSELECT * FROM activity_shares WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;\n\nselect * from users where team_id = 2;\nselect * from activities where crm_configuration_id = 39\nand activities.scheduled_start_time BETWEEN '2025-04-09 00:00:00' AND '2025-04-09 23:59:59'\nAND user_id = 143\norder by id desc;\n\n# ************************************************************************************\nselect * from teams where id = 142; # 2312, 126\nselect * from team_settings;\nselect * from users where team_id = 142; # 21642\nSELECT * FROM social_accounts WHERE sociable_id = 21642;\nSELECT * FROM crm_profiles cp join users u ON u.id = cp.user_id WHERE team_id = 142;\nselect * from crm_profiles where id IN (93);\nselect * from invitations;\nselect * from team_features where team_id = 1;\n\nSELECT * FROM crm_configurations WHERE id = 126;\nselect * from accounts where crm_configuration_id = 126 order by id desc;\nselect * from leads where crm_configuration_id = 126 order by id desc;\nselect * from contacts where crm_configuration_id = 126 order by id desc;\nselect * from opportunities where crm_configuration_id = 126 order by id desc;\nselect * from crm_profiles where crm_configuration_id = 126 order by id desc;\nselect * from crm_fields where crm_configuration_id = 126 # 11060\n# and type IN ('picklist', 'status')\n# and object_type = 'task'\norder by id desc;\n# 5731,5732,5733\nselect DISTINCT crm_field_id from crm_field_values where crm_field_id IN (11151,12239,12215,12185,12175,12165,12144,12137,12127,12109,12107,12105,12103,12092,12037,12005,12003,11987,11969,11958,11951,11942,11931,11924,11921,11917,11915,11901,11893,11883,11872,11870,11868,11866,11839,11833,11821,11793,11780,11777,11769,11757,11737,11735,11656,11645,11638,11629,11618,11611,11602,11591,11584,11581,11558,11544,11543,11534,11532,11529,11527,11503,11497,11493,11488,11470,11468,11457,11455,11397,11387,11372,11363,11348,11323,11318,11309,11301,11300,11292,11290,11286,11284,11256,11252,11242,11237,11233,11219,11176,11160) order by id desc;\nselect * from crm_layouts where crm_configuration_id = 126 order by id desc;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id in (300,299,298);\nselect * from stages where crm_configuration_id = 126 order by id desc;\nselect * from business_processes where crm_configuration_id = 126 order by id desc;\nselect * from business_process_stages where business_process_id IN (76,75,74,73);\nselect * from playbooks where team_id = 142;\nselect * from playbook_layouts where playbook_id IN (108);\nSELECT * FROM playbook_categories WHERE playbook_id IN (108);\n\nselect * from teams where id = 130;\nSELECT * FROM social_accounts WHERE sociable_id = 2291;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 2\nand sa.provider = 'hubspot';\n\nSELECT * FROM activities\n WHERE crm_configuration_id = 110;\n\nselect * from teams;\nselect * from crm_configurations;\n\nSELECT * FROM activities WHERE id = 628773;\nSELECT * FROM crm_profiles WHERE user_id = 1460;\nSELECT * FROM social_accounts WHERE sociable_id = 2291;\n\nselect * from teams;\nselect ru.*, pr.*, p.* from users u join role_user ru on ru.user_id = u.id\njoin permission_role pr on pr.role_id = ru.role_id\n join permissions p on p.id = pr.permission_id\nwhere team_id = 495 and p.name IN ('dial');\n\nselect * from teams where id = 145;\nselect * from crm_configurations where id = 129;\nselect * from social_accounts where sociable_id = 2317;\nSELECT * FROM activities WHERE uuid_to_bin('8dbab184-a333-4268-ad57-fb41f8d53a9a') = uuid;\n\nselect * from teams where id = 1;\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 39;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 280;\nSELECT * FROM crm_layout_entities WHERE id = 5507;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type IN ('event');\n\nselect * from teams;\nselect * from activities where crm_configuration_id = 14;\n\nSELECT * FROM social_accounts where provider = 'copper';\n\nselect * from activities where id = 628467;\nselect * from participants where activity_id = 628467;\n\nSELECT * FROM contacts WHERE id = 3969;\nSELECT * FROM accounts WHERE id = 177;\n\nSELECT * FROM activities WHERE uuid_to_bin('4eb54c77-cfa3-2bd4-84a7-9ed46a21c988') = uuid;\n\n# ********************* BH\nselect * from teams where id = 36;\nSELECT * FROM crm_configurations WHERE id = 21;\nselect * from activities where crm_configuration_id = 21 and id = 607901;\nselect * from activities where crm_configuration_id = 21;\n\nselect * roles;\nselect * from permissions;\nselect * from permission_role where permission_id = 226;\n\nselect * from migrations order by id desc;\n\n# mercury\n# neptune\n# earth\n\nselect * from teams;\nselect * from teams where id = 19;\nselect * from teams where id = 27;\nselect * from users where team_id = 27;\nSELECT * FROM crm_configurations WHERE id = 42;\n\nselect * from social_accounts sa\njoin users u on sa.sociable_id = u.id\nwhere u.team_id = 19\nand sa.provider = 'pipedrive';\n\nselect * from activities where id = 631461;\nSELECT * FROM crm_field_values WHERE crm_field_id = 180;\n\nselect * from teams where id = 2;\nSELECT * FROM social_accounts WHERE sociable_id = 89;\n\nSELECT * FROM activities WHERE uuid_to_bin('ba0c029a-bc14-4e17-8603-64174acebcbb') = uuid; # 634273\nselect * from activity_summary_logs where activity_id = 634273;\n\nselect * from sidekick_settings where team_id = 2;\n\nselect * from teams; # 2, 2\nSELECT * FROM crm_configurations WHERE team_id = 2; # 2\nselect * from team_features where team_id = 2;\nselect * from features;\nSELECT * FROM opportunities WHERE crm_configuration_id = 2 and crm_provider_id = '51317301383';\nSELECT * FROM opportunities WHERE crm_configuration_id = 2 order by id desc;\n\nselect * from automated_reports order by id desc;\nselect * from automated_report_results order by id desc;\nselect * from users where team_id = 1 and id IN (7160, 3248);\nselect * from migrations order by id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1052 and sa.provider = 'hubspot';\n\nselect * from teams where id = 1;\nselect * from groups g JOIN playbooks p on g.playbook_id = p.id where g.team_id = 1;\nselect * from groups where id = 565;\nselect * from playbooks where team_id = 1;\nselect * from playbooks where id = 175;\nselect * from playbook_categories where playbook_id = 175;\nselect * from users where team_id = 1052;\nselect * from users where id = 7160;\nselect * from crm_profiles where user_id = 7160;\nselect * from features;\nselect\n *\n# id, uuid, type, provider, playbook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id, stage_id,\n# crm_configuration_id, crm_provider_id, transcription_id, status\nfrom activities where crm_configuration_id = 1 and type = 'conference'\n# and crm_provider_id IS NOT NULL\nand provider != 'uploader' and actual_start_time IS NOT NULL\nORDER by id desc;\nselect * from activities where id = 54747783; # 00UO400000pCzojMAC\n\nselect p.id, p.activity_type, pc.id, pc.name\nFROM playbooks p\njoin playbook_categories pc on p.id = pc.playbook_id\nwhere p.team_id = 1 and p.activity_type = 'event';\n\nSELECT * FROM crm_fields WHERE crm_configuration_id = 1 and object_type = 'event';\nSELECT * FROM crm_field_values WHERE crm_field_id = 4;\n\nselect * from crm_layouts cl join playbook_layouts pl on cl.id = pl.layout_id\nwhere crm_configuration_id = 1 and pl.playbook_id = 175;\n\nselect * from teams;\nSELECT r.* FROM automated_reports r\njoin teams t on r.team_id = t.id\nWHERE r.frequency = 'daily'\n and r.status = 1\nAND t.status = 'active'\nAND (r.expires_at >= now() OR r.expires_at IS NULL);\n\nselect * from automated_report_results where report_id IN (18, 33);\n\nselect * from users where teee;\n\nselect * from activity_searches where id = 10932;\nselect * from activity_search_filters where activity_search_id = 10932;\nselect * from automated_reports order by id desc;\nselect * from automated_report_results order by id desc;\nselect * from automated_reports where id IN (55);\nselect * from automated_report_results where id IN (81);\nselect * from users where id IN (10633, 13987, 11985);\nselect * from users where group_id IN (3710);\n\nSELECT * FROM automated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuid;\nSELECT * FROM automated_report_results WHERE uuid_to_bin('582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;\n\nselect * from teams;\nselect * from accounts where team_id = 1;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2;\nSELECT * FROM automated_report_results WHERE uuid_to_bin('82e74956-6144-4cd1-a3d3-af985c3070a4') = uuid;\n\nselect * from teams where id = 1029;\nselect * from crm_configurations where provider = 'pipedrive';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1029 and sa.provider = 'pipedrive';\n\n[\n {\n \"user_id\": \"23460 (owner)\",\n \"email\": \"integration-account@pipedrive.jiminny.com\",\n \"id\": 69,\n \"sociable_id\": 23460,\n \"provider_user_id\": \"19555731\",\n \"provider_user_token\": \"v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:rYyABXmXsBhEdYU_dfmDH8GF-vzSseJXE5bds_zAyVdAwlTXOPdTl9i4PS4jVofLvpq7IRgvEt2BzGhR6cWiQXHHD0AtayQOkZm262ClFCsMYtKGfep0Jq1n0eiRIVqT9gAY7rWvhpEDF8oAlgnRGmqx-euIkpzE79sPXh4OjNx_yUIaanjyplGpBBJ_NiACd1sMlZmseyUyyU_gldqlCBAuK9hhATc9icgg7zuoc7nKBBrlg49tRtzEagDh6xbFBpzfCp7kE_7n4TLWfWHLPMzu-bktjwA969G9sFRmoH1GjPA0a2odDT4dk1_1ouBrB1NcTT2hQUqH-_RzDW2nWmeoVHA\",\n \"provider_refresh_token\": \"5034113:19555731:87c14258f0c813d02767ee975f6044d46b6b2bfc\",\n \"expires\": 1779091997,\n \"refresh_token_expires\": null,\n \"provider\": \"pipedrive\",\n \"state\": \"connected\",\n \"auth_scope\": \"base,deals:full,activities:full,contacts:full,search:read\",\n \"retry_after\": null,\n \"created_at\": \"2025-04-16 08:23:28\",\n \"updated_at\": \"2026-05-18 07:13:18\",\n \"provider_user_token_encrypted\": \"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\",\n \"provider_refresh_token_encrypted\": \"eyJpdiI6Imt2bGxlSmxUK05GMjF0dEtPaTMrUlE9PSIsInZhbHVlIjoiUXZHTElZRXkreHFxUU02SnZ4eVBacG9WWTRlVkd0USszV3JyVFlpU2ZaY25GSWo2WFcrRzNlbFRlUXRQczNwSXRCcEdvZEpveG9jMzBDSTgwdnZLQnc9PSIsIm1hYyI6ImQxYWI0NzU5Nzg5MDI4YWVhZmQ4Mjg1YzhkZDQzMjRkYWYwYTdhZTY5MDMxMjc0OWNiYjY0Nzc3NDQ0MTEyY2EiLCJ0YWciOiIifQ==\",\n \"encryption_key\": \"0x01020300786192D9D96DD60D3D1EBC9DFAEE5F0C45EE80165CF3F3D2B3B627026AA7CFC7CA0128DD463535D32EE491ADBADF8B07596B0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040C7FB1319048ECB2EA3F23B995020110802B52D22F5EAD341AB238FBBCB6093156E443876A664BA5555D722565C2B2D04422C868CD7350555E3CC74221\",\n \"sociable_type\": \"user\",\n \"owner_id\": 23460\n },\n {\n \"user_id\": \"23463\",\n \"email\": \"jiminny_web_sa@pipedrive.jiminny.com\",\n \"id\": 72,\n \"sociable_id\": 23463,\n \"provider_user_id\": \"23270841\",\n \"provider_user_token\": \"v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:txqCuWLeVhgwiaFqXIvQWWrtrnFIy_4lT3VCr-sRB4g6_2lK8KcQ_6ka_qFmZhr-IeIAKmAImx6H1iIKx4Ab7XZ5MnKIh03GKbHjI0n0rGT9UYkeH21jKOxJvKaSX_TyLbxFPR6irPQyvqcpBClXI52gVJH01KzZy_dMTHFXhhDLOIhEpSrQXHG7Qo8q7OuBeSPZrU1ALi9kmAm4GTpzGTbzfl-hUt9IAfPunJOCyv3mf2Tl-MT8EyQgOFPrsP3yz9UlSyVhb40zO_bCnUrqNxjwgm_E6vgpVrwULTQbHe-43Dq-TRetjceUzT88GBgVJ0UdxXP5BRBVXcL5ir8-9ZTMaNU\",\n \"provider_refresh_token\": \"5034113:23270841:34790b44838f5fd422c2d2c82e00f1ecf2178ad1\",\n \"expires\": 1753837219,\n \"refresh_token_expires\": null,\n \"provider\": \"pipedrive\",\n \"state\": \"full-refresh\",\n \"auth_scope\": \"base,deals:full,activities:full,contacts:full,search:read\",\n \"retry_after\": null,\n \"created_at\": \"2025-04-16 10:41:12\",\n \"updated_at\": \"2025-07-30 01:00:17\",\n \"provider_user_token_encrypted\": \"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\",\n \"provider_refresh_token_encrypted\": \"eyJpdiI6IkJGMkdRVHRKM2VTcitKNGcvQWJtUGc9PSIsInZhbHVlIjoicmFyRkxPZ1Rybm1ORXlEVjJ2TXFGTzJtM3hWaFhnUVVHN2ZlR1lRM0I5d3ozbnZTcU5EdzJqRkI2elhyNWhlenRTUXV3bjk0N1JXeklDMVAyUzBKcHc9PSIsIm1hYyI6ImJhODVjMGQyZDE3Y2ExNjc2OWVjYWJiNmFjYWVkODIyMTMyNWVhYTExMTgwYTEyMTU0MzUzZGE1YjQ5YzQ5ZjEiLCJ0YWciOiIifQ==\",\n \"encryption_key\": \"0x01020300788C37CDF66ABE9301A68D5D4866AC0C197E04EEE4D904F20A59991322EBAE252301BEF4B24FF01359E934E5654617E4EEAC0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040CEB00EF45BDEA999A5558889E020110802B925F372F7BEFAF0B45E48686113D1DA430ECFCC07B1F61BA6828CC44235278EDB05C486E8068D0BE737D91\",\n \"sociable_type\": \"user\",\n \"owner_id\": 23460\n }\n]","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
|
2654516522788779648
|
6686649022804309069
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|
accessibility
|
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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SELECT * FROM teams WHERE id = 1;
select * from crm_layouts where crm_configuration_id = 39;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 283;
SELECT * FROM crm_fields WHERE id = 2234;
SELECT * FROM crm_field_values WHERE crm_field_id = 2234;
select * from crm_profiles where user_id = 143;
select * from record_types where crm_configuration_id = 39; # 0121K000001MHElQAO,0121K000001MHEqQAO
select * from business_processes where crm_configuration_id = 39;
# 01941000000H669AAC, 01941000000H66JAAS
select * from record_type_field_values
where record_type_id IN (24);
select * from crm_field_values where id IN (2730);
select * from crm_configurations where id = 39;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 1
and sa.provider = 'salesforce'; #1035
select * from users where team_id = 1; # 222 group 3
SELECT * FROM activities WHERE user_id = 222 order by id desc;
select * from sidekick_settings where team_id = 1;
select * from teams where id = 1;
select * from team_features where team_id = 1;
select * from activities where crm_configuration_id = 2
and provider = 'ms-teams' and id = 608765;
SELECT * FROM activities WHERE crm_configuration_id = 2 and crm_provider_id = '59523413338';
select * from sidekick_settings where team_id = 2;
SELECT * FROM activities WHERE id = 608660;
select * from activity_summary_logs where activity_id = 608660;
select * from ai_prompts where transcription_id = 11214;
# [PASSWORD_DOTS]
SELECT * FROM activities WHERE uuid_to_bin('ed78a437-2804-450e-ab2f-56ab1c641346') = uuid;
# id: 608818, crm: 59628809737
SELECT * FROM activities WHERE uuid_to_bin('36b06e55-afdd-4782-8dee-c624cd0af191') = uuid;
# id: 608821, crm: 59632069252
SELECT ce.start_time, ce.end_time, a.id, a.uuid, crm_provider_id, calendar_event_id, title,
playbook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id,
scheduled_start_time, scheduled_end_time, actual_start_time, actual_end_time, a.created_at
FROM activities a
join calendar_events ce on a.calendar_event_id = ce.id
WHERE a.id IN (608818, 608821);
select * from users where team_id = 1;
select * from team_settings where team_id = 1;
select * from crm_profiles where crm_configuration_id = 39 order by user_id;
select * from team_features where team_id = 1;
select * from users where team_id = 2;
SELECT * FROM activities WHERE uuid_to_bin('ec7647e9-5225-458b-b475-f31aa2769204') = uuid; # 612639
# Preslava N. Ivanova, grou id 3
SELECT * FROM opportunities WHERE uuid_to_bin('a2928fe5-aec5-46cb-85d9-7654c89e46a6') = uuid;
select * from activities where opportunity_id = 344 and actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00';
select
a.id,
a.type,
a.scheduled_start_time,
a.actual_start_time,
a.created_at,
a.opportunity_id,
a.status
FROM activities a
WHERE opportunity_id = 344
and status IN ('completed', 'received', 'delivered')
and (
(a.actual_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')
OR (a.created_at between '2024-10-11 00:00:00' and '2024-10-12 00:00:00')
OR (a.scheduled_start_time between '2024-10-11 00:00:00' and '2024-10-12 00:00:00'))
;
SELECT * FROM users WHERE id = 222;
SELECT * FROM crm_profiles WHERE user_id = 222;
select * from crm_layouts where crm_configuration_id = 39;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 281;
select * from group_deal_risk_types;
select * from opportunities where team_id = 1;
SELECT * FROM opportunities WHERE id = 315;
SELECT * FROM crm_field_data WHERE object_id = 315;
select * from crm_field_data where object_id = 260;
select * from generic_ai_prompts where subject_id = 315;
select * from teams; # 36, 21, 121, [EMAIL]
SELECT * FROM social_accounts WHERE sociable_id = 121 and provider = 'bullhorn';
# [PASSWORD_DOTS]
select * from teams where id = 1;
select * from crm_configurations where id = 39;
select * from users where team_id = 1;
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 1;
# 1 - 00541000004281rAAA
# 204 - 0052g000003freeAAA
# 429 - 0052g000003qGOiAAM
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 1
and sa.provider = 'salesforce';
select * from activities where type = 'softphone'
and created_at > '2024-12-11 15:24:36' order by id desc;
select * from activity_providers where team_id = 1;
select * from activity_provider_users where activity_provider_id = 328;
select * from opportunities where crm_configuration_id = 39
AND account_id = 178 AND is_closed = false
order by created_at DESC;
select * from contacts where id = 3952;
select * from accounts where id = 178;
# [PASSWORD_DOTS]
select * from teams where id = 36;
select * from crm_configurations where id = 21;
select * from users where team_id = 36;
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 36;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 36
and sa.provider = 'bullhorn';
select * from social_accounts where id = 348;
UPDATE social_accounts SET
provider_user_token = '21442_6802599_91:41179a58-21e7-4d7c-ad58-56bb666b2f65',
provider_refresh_token = '21442_6802599_91:01c6b335-3f2a-42e4-85ff-8a08fa65fceb',
expires = 1733998131,
state = 'connected'
WHERE id = 348;
# [PASSWORD_DOTS]
select * from teams where id = 31;
select * from crm_configurations where id = 18;
select * from users where team_id = 31; # 257
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 31;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 31
and sa.provider = 'close';
select * from contacts where crm_configuration_id = 18;
# [PASSWORD_DOTS] NEPTUNE [PASSWORD_DOTS]
select * from teams;
select * from users where id IN (1030, 1035, 1052);
select * from crm_configurations;
select * from users where team_id = 65; # 257
select * from team_settings where team_id = 65; # 257
select * from invitations where team_id = 65; # 257
select * from users where email = '[EMAIL]'; # 257
select u.email, cp.* from users u
join crm_profiles cp on u.id = cp.user_id
where u.team_id = 65;
select * from crm_configurations where id = 53;
select * from accounts where crm_configuration_id = 53 order by id desc;
select * from leads where crm_configuration_id = 53 order by id desc;
select * from contacts where crm_configuration_id = 53 order by id desc;
select * from opportunities where crm_configuration_id = 53 order by id desc;
select * from crm_profiles where crm_configuration_id = 53 order by id desc;
select * from crm_fields where crm_configuration_id = 53 order by id desc;
select * from crm_field_values where crm_field_id = 3341 order by id desc;
select * from crm_layouts where crm_configuration_id = 53 order by id desc;
select * from stages where crm_configuration_id = 53 order by id desc;
select * from crm_profiles where crm_configuration_id = 13;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 65
and sa.provider = 'integration-app';
select * from contacts where crm_configuration_id = 13;
select * from social_accounts where sociable_id = 283;
SELECT * FROM opportunities WHERE crm_provider_id = '006O400000E9bzeIAB';
select * from activity_providers where team_id = 65;
SELECT * FROM activities WHERE crm_configuration_id IN (51, 52, 53);
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 65
;
# [PASSWORD_DOTS] STAGING [PASSWORD_DOTS]
SELECT * FROM teams;
SELECT * FROM teams WHERE id = 88;
SELECT * FROM teams WHERE id = 89;
select * from team_settings where team_id = 89;
SELECT * FROM users WHERE team_id = 89;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 89;
select * from users;
SELECT * FROM social_accounts WHERE sociable_id = 1761;
SELECT * FROM crm_configurations WHERE id = 70;
select * from accounts where crm_configuration_id = 70 order by id desc;
select * from leads where crm_configuration_id = 70 order by id desc;
select * from contacts where crm_configuration_id = 70 order by id desc;
select * from opportunities where crm_configuration_id = 70 order by id desc;
select * from crm_profiles where crm_configuration_id = 70 order by id desc;
select * from crm_fields where crm_configuration_id = 70 order by id desc;
select * from crm_field_values where crm_field_id = 3536 order by id desc;
select * from crm_layouts where crm_configuration_id = 70 order by id desc;
select * from stages where crm_configuration_id = 70 order by id desc;
select * from business_processes where crm_configuration_id = 70 order by id desc;
select * from business_process_stages where business_process_id = 34;
select * from contacts where id = 10468;
select * from crm_layouts where crm_configuration_id = 70;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 388;
SELECT * FROM crm_fields WHERE id IN (3533,3534,3535);
select * from activities where crm_configuration_id = 70
and (account_id IS NOT NULL or lead_id IS NOT NULL or contact_id IS NOT NULL or opportunity_id IS NOT NULL) order by id desc;
SELECT * FROM activities WHERE uuid_to_bin('2e10b60f-8a61-41c5-a3d4-28835353dc65') = uuid;
SELECT * FROM activities where crm_configuration_id = 69 ;
SELECT * FROM users WHERE email LIKE '%[EMAIL]%';
SELECT * FROM activities WHERE uuid_to_bin('5a150c93-40fc-42ec-b3bd-c1d328e09f6e') = uuid;
SELECT * FROM opportunities WHERE id = 385;
select * from participants p
join activities a on p.activity_id = a.id
where a.crm_configuration_id = 70
and (p.lead_id IS NOT NULL or p.contact_id IS NOT NULL);
SELECT * FROM participants WHERE id = 1013638;
select * from teams where id = 90;
select * from users where team_id = 90;
select * from social_accounts where social_accounts.sociable_id IN (1960,1760);
SELECT * FROM crm_profiles WHERE crm_configuration_id = 71;
select * from invitations where team_id = 90;
select * from crm_configurations where id = 71;
select * from accounts where crm_configuration_id = 71 order by id desc;
select * from leads where crm_configuration_id = 71 order by id desc;
select * from contacts where crm_configuration_id = 71 order by id desc;
select * from opportunities where crm_configuration_id = 71 order by id desc;
select * from crm_profiles where crm_configuration_id = 71 order by id desc;
select * from crm_fields where crm_configuration_id = 71 order by id desc;
select * from crm_field_values where crm_field_id = 3341 order by id desc;
select * from crm_layouts where crm_configuration_id = 71 order by id desc;
select * from stages where crm_configuration_id = 71 order by id desc;
select * from users order by secondary_email desc;
select u.id, u.email, u.status, sa.id, sa.provider_user_id from social_accounts sa
join users u on sa.sociable_id = u.id
where sa.provider = 'google' and u.email LIKE 'aneliya%';
select * from failed_jobs order by id desc;
select * from users where email = '[EMAIL]' or secondary_email = '[EMAIL]';
select * from teams;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 39;
SELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type = 'task';
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 1
and sa.provider = 'salesforce';
# [PASSWORD_DOTS]
SELECT * FROM activities WHERE uuid_to_bin('c38b3895-fd0f-4b1f-9fb2-c170dba137c6') = uuid;
SELECT * FROM crm_configurations WHERE id = 70;
select * from teams where id = 1;
select * from groups where team_id = 1;
select * from users where team_id = 1;
select o.id, o.name,o.close_date, u.id, u.name, u.group_id, r.id, r.display_name, g.name, g.scope from opportunities o
join users u on o.user_id = u.id
join groups g on u.group_id = g.id
join role_user ru on u.id = ru.user_id
join roles r on ru.role_id = r.id
where o.crm_configuration_id = 39 and close_date > '2024-01-01 00:00:00';
select * from role_user where user_id = 143;
select * from roles;
select * from role_user;
select * from groups where id = 9;
select * from scope_groups where group_id = 9;
# [PASSWORD_DOTS]
select * from teams where id = 36;
select * from crm_configurations;
SELECT * FROM social_accounts WHERE sociable_id = 121;
https://crmsandbox.zoho.com/crm/jiminnyw4/tab/Leads/4776201000005049105
https://crmsandbox.zoho.com/crm/
https://crm.zoho.com/crm/org3469620/tab/Leads/230045000229559080
https://crm.zoho.com/crm/
org3469620
SELECT * FROM activities WHERE uuid_to_bin('03382d20-c8bc-48e7-a3d4-90b52fa5ceab') = uuid;
select * from users where email LIKE "%mobile_automation_%";
select * from social_accounts where sociable_id IN (2228);
select * from crm_profiles where user_id IN (2222,2223,2226,2227);
select * from teams order by id desc;
SELECT * FROM users WHERE id = 2229;
SELECT * FROM crm_profiles WHERE user_id = 2229;
select * from opportunities where crm_configuration_id = 88;
select * from crm_fields where crm_configuration_id = 88;
select * from crm_profiles where crm_configuration_id = 88;
SELECT * FROM teams WHERE id = 1;
SELECT * FROM users WHERE id = 143;
SELECT * FROM users WHERE uuid_to_bin('fde193d3-06a2-4e1a-8895-62b94039215d') = uuid;
SELECT * FROM teams WHERE uuid_to_bin('73385071-a756-42ae-9c73-8b53f2309467') = uuid;
https://app.staging.jiminny.com/ondemand?
min_duration=1
&
only_recorded=1
&
user_id%5B%5D=641f1acb-16b8-42d1-8726-df52979dad0e
&
sequence_number=2
select * from users where team_id = 1 and email like '%stoyan%'
select * from coaching_feedbacks;
select * from teams;
SELECT * FROM users WHERE team_id = 36;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 19
and sa.provider = 'pipedrive';
select * from users where id = 143;
SELECT * FROM users WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;
SELECT * FROM teams WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;
SELECT * FROM activity_shares WHERE uuid_to_bin('73180eeb-33de-4065-977d-ccbe0e6c94fc') = uuid;
select * from users where team_id = 2;
select * from activities where crm_configuration_id = 39
and activities.scheduled_start_time BETWEEN '2025-04-09 00:00:00' AND '2025-04-09 23:59:59'
AND user_id = 143
order by id desc;
# [PASSWORD_DOTS]
select * from teams where id = 142; # 2312, 126
select * from team_settings;
select * from users where team_id = 142; # 21642
SELECT * FROM social_accounts WHERE sociable_id = 21642;
SELECT * FROM crm_profiles cp join users u ON u.id = cp.user_id WHERE team_id = 142;
select * from crm_profiles where id IN (93);
select * from invitations;
select * from team_features where team_id = 1;
SELECT * FROM crm_configurations WHERE id = 126;
select * from accounts where crm_configuration_id = 126 order by id desc;
select * from leads where crm_configuration_id = 126 order by id desc;
select * from contacts where crm_configuration_id = 126 order by id desc;
select * from opportunities where crm_configuration_id = 126 order by id desc;
select * from crm_profiles where crm_configuration_id = 126 order by id desc;
select * from crm_fields where crm_configuration_id = 126 # 11060
# and type IN ('picklist', 'status')
# and object_type = 'task'
order by id desc;
# 5731,5732,5733
select DISTINCT crm_field_id from crm_field_values where crm_field_id IN (11151,12239,12215,12185,12175,12165,12144,12137,12127,12109,12107,12105,12103,12092,12037,12005,12003,11987,11969,11958,11951,11942,11931,11924,11921,11917,11915,11901,11893,11883,11872,11870,11868,11866,11839,11833,11821,11793,11780,11777,11769,11757,11737,11735,11656,11645,11638,11629,11618,11611,11602,11591,11584,11581,11558,11544,11543,11534,11532,11529,11527,11503,11497,11493,11488,11470,11468,11457,11455,11397,11387,11372,11363,11348,11323,11318,11309,11301,11300,11292,11290,11286,11284,11256,11252,11242,11237,11233,11219,11176,11160) order by id desc;
select * from crm_layouts where crm_configuration_id = 126 order by id desc;
SELECT * FROM crm_layout_entities WHERE crm_layout_id in (300,299,298);
select * from stages where crm_configuration_id = 126 order by id desc;
select * from business_processes where crm_configuration_id = 126 order by id desc;
select * from business_process_stages where business_process_id IN (76,75,74,73);
select * from playbooks where team_id = 142;
select * from playbook_layouts where playbook_id IN (108);
SELECT * FROM playbook_categories WHERE playbook_id IN (108);
select * from teams where id = 130;
SELECT * FROM social_accounts WHERE sociable_id = 2291;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 2
and sa.provider = 'hubspot';
SELECT * FROM activities
WHERE crm_configuration_id = 110;
select * from teams;
select * from crm_configurations;
SELECT * FROM activities WHERE id = 628773;
SELECT * FROM crm_profiles WHERE user_id = 1460;
SELECT * FROM social_accounts WHERE sociable_id = 2291;
select * from teams;
select ru.*, pr.*, p.* from users u join role_user ru on ru.user_id = u.id
join permission_role pr on pr.role_id = ru.role_id
join permissions p on p.id = pr.permission_id
where team_id = 495 and p.name IN ('dial');
select * from teams where id = 145;
select * from crm_configurations where id = 129;
select * from social_accounts where sociable_id = 2317;
SELECT * FROM activities WHERE uuid_to_bin('8dbab184-a333-4268-ad57-fb41f8d53a9a') = uuid;
select * from teams where id = 1;
SELECT * FROM crm_layouts WHERE crm_configuration_id = 39;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 280;
SELECT * FROM crm_layout_entities WHERE id = 5507;
SELECT * FROM crm_fields WHERE crm_configuration_id = 39 and object_type IN ('event');
select * from teams;
select * from activities where crm_configuration_id = 14;
SELECT * FROM social_accounts where provider = 'copper';
select * from activities where id = 628467;
select * from participants where activity_id = 628467;
SELECT * FROM contacts WHERE id = 3969;
SELECT * FROM accounts WHERE id = 177;
SELECT * FROM activities WHERE uuid_to_bin('4eb54c77-cfa3-2bd4-84a7-9ed46a21c988') = uuid;
# [PASSWORD_DOTS] BH
select * from teams where id = 36;
SELECT * FROM crm_configurations WHERE id = 21;
select * from activities where crm_configuration_id = 21 and id = 607901;
select * from activities where crm_configuration_id = 21;
select * roles;
select * from permissions;
select * from permission_role where permission_id = 226;
select * from migrations order by id desc;
# mercury
# neptune
# earth
select * from teams;
select * from teams where id = 19;
select * from teams where id = 27;
select * from users where team_id = 27;
SELECT * FROM crm_configurations WHERE id = 42;
select * from social_accounts sa
join users u on sa.sociable_id = u.id
where u.team_id = 19
and sa.provider = 'pipedrive';
select * from activities where id = 631461;
SELECT * FROM crm_field_values WHERE crm_field_id = 180;
select * from teams where id = 2;
SELECT * FROM social_accounts WHERE sociable_id = 89;
SELECT * FROM activities WHERE uuid_to_bin('ba0c029a-bc14-4e17-8603-64174acebcbb') = uuid; # 634273
select * from activity_summary_logs where activity_id = 634273;
select * from sidekick_settings where team_id = 2;
select * from teams; # 2, 2
SELECT * FROM crm_configurations WHERE team_id = 2; # 2
select * from team_features where team_id = 2;
select * from features;
SELECT * FROM opportunities WHERE crm_configuration_id = 2 and crm_provider_id = '51317301383';
SELECT * FROM opportunities WHERE crm_configuration_id = 2 order by id desc;
select * from automated_reports order by id desc;
select * from automated_report_results order by id desc;
select * from users where team_id = 1 and id IN (7160, 3248);
select * from migrations order by id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1052 and sa.provider = 'hubspot';
select * from teams where id = 1;
select * from groups g JOIN playbooks p on g.playbook_id = p.id where g.team_id = 1;
select * from groups where id = 565;
select * from playbooks where team_id = 1;
select * from playbooks where id = 175;
select * from playbook_categories where playbook_id = 175;
select * from users where team_id = 1052;
select * from users where id = 7160;
select * from crm_profiles where user_id = 7160;
select * from features;
select
*
# id, uuid, type, provider, playbook_category_id, user_id, lead_id, contact_id, account_id, opportunity_id, stage_id,
# crm_configuration_id, crm_provider_id, transcription_id, status
from activities where crm_configuration_id = 1 and type = 'conference'
# and crm_provider_id IS NOT NULL
and provider != 'uploader' and actual_start_time IS NOT NULL
ORDER by id desc;
select * from activities where id = 54747783; # 00UO400000pCzojMAC
select p.id, p.activity_type, pc.id, pc.name
FROM playbooks p
join playbook_categories pc on p.id = pc.playbook_id
where p.team_id = 1 and p.activity_type = 'event';
SELECT * FROM crm_fields WHERE crm_configuration_id = 1 and object_type = 'event';
SELECT * FROM crm_field_values WHERE crm_field_id = 4;
select * from crm_layouts cl join playbook_layouts pl on cl.id = pl.layout_id
where crm_configuration_id = 1 and pl.playbook_id = 175;
select * from teams;
SELECT r.* FROM automated_reports r
join teams t on r.team_id = t.id
WHERE r.frequency = 'daily'
and r.status = 1
AND t.status = 'active'
AND (r.expires_at >= now() OR r.expires_at IS NULL);
select * from automated_report_results where report_id IN (18, 33);
select * from users where teee;
select * from activity_searches where id = 10932;
select * from activity_search_filters where activity_search_id = 10932;
select * from automated_reports order by id desc;
select * from automated_report_results order by id desc;
select * from automated_reports where id IN (55);
select * from automated_report_results where id IN (81);
select * from users where id IN (10633, 13987, 11985);
select * from users where group_id IN (3710);
SELECT * FROM automated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuid;
SELECT * FROM automated_report_results WHERE uuid_to_bin('582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;
select * from teams;
select * from accounts where team_id = 1;
select * from automated_report_results where media_type = 'pdf' and status = 2;
SELECT * FROM automated_report_results WHERE uuid_to_bin('82e74956-6144-4cd1-a3d3-af985c3070a4') = uuid;
select * from teams where id = 1029;
select * from crm_configurations where provider = 'pipedrive';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1029 and sa.provider = 'pipedrive';
[
{
"user_id": "23460 (owner)",
"email": "[EMAIL]",
"id": 69,
"sociable_id": 23460,
"provider_user_id": "19555731",
"provider_user_token": "v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:rYyABXmXsBhEdYU_dfmDH8GF-vzSseJXE5bds_zAyVdAwlTXOPdTl9i4PS4jVofLvpq7IRgvEt2BzGhR6cWiQXHHD0AtayQOkZm262ClFCsMYtKGfep0Jq1n0eiRIVqT9gAY7rWvhpEDF8oAlgnRGmqx-euIkpzE79sPXh4OjNx_yUIaanjyplGpBBJ_NiACd1sMlZmseyUyyU_gldqlCBAuK9hhATc9icgg7zuoc7nKBBrlg49tRtzEagDh6xbFBpzfCp7kE_7n4TLWfWHLPMzu-bktjwA969G9sFRmoH1GjPA0a2odDT4dk1_1ouBrB1NcTT2hQUqH-_RzDW2nWmeoVHA",
"provider_refresh_token": "5034113:[TELEGRAM_TOKEN]b2bfc",
"expires": 1779091997,
"refresh_token_expires": null,
"provider": "pipedrive",
"state": "connected",
"auth_scope": "base,deals:full,activities:full,contacts:full,search:read",
"retry_after": null,
"created_at": "2025-04-16 08:23:28",
"updated_at": "2026-05-18 07:13:18",
"provider_user_token_encrypted": "eyJpdiI6Ik9oYzBwcTVteWN4ajBRaDdMb0FjWGc9PSIsInZhbHVlIjoiQUNMbjU5UHR2Q1RnbWRXMEU1TUx6UVpRU3gzdVc5WktmTE4rVlhXa3lRaGhyUUlZMVZRWEJuR0JaWWhZZXNPRlBuanhuYU5MVHZ5TG9NTVVjNjJSUUpZZ2VhbGYxbHg0UzJEdTVmQjNFZnJRZkMwYjd0N2RMZ05GRS9IR3c2K0NoVjBjYTA5UG12SkxHeDlDMGVNN3ptUWUzblFiTngyYzR1eUpHSEYrdEwvZm0yZklGYjBSNEtTR2ZGazhLM1hqT3lVbjFobDNPZ0d3anFlcjhKcXpERlZGOVN1YmFyNDIvM1BFRDFMYnp4WEI4TGVLM2xYcy9CL0RDOWlQNHI3N0NwWnJPMWRtZllmM2ZKeE9TV2NBeDZxL2M1YnlSVzd3ZW96T3F1QmtBYXBHYkUraGcvdCtRajlYZXBjVVBSdFlMUjVPVDVJbDdyenVoWjMrbVJvU3ZZR1dQZ3pqQ3F3aDF2U2xPZWZIN3BCWVFLNXpxQUtDb2pIK0xHc1E3SklSM3Q0VkNSbm9oK2pFK3hLaW54T1dWbEVneUp0RGhhdVBuOFI4MXROc3dZWnFnTUpiaDVMMnZ4QmlRM3k4QWFlMVFWUFYvdGhJQzZBYnhBQmhWa2ZKN1ZhSnhpaExxbmlTemgzUWw3aXJtWjlSMlhmd0lWMDNDN1N3My9Ua0hCL2xqY3RkVFhMSjFJMDRjOE5DWlgrZ3FMVXN6RWlwUE5GWERZdG1xVjVxOFlLRGs2VVJKS3FLeWRxQjYxdDh4Z2JJNXhlWEZ3dkQ4SGtybDNUcndzblFHeVJNRkYraFh2UDFIUTdMQ1BZa3dEU1dBbzk5K0dyT2RNVFBZZUJpRytSck5pYlI1YUZyMmhUNEZCdWxHYmJLREtzbUpjVkhvV0RoejJpbm1SWHlNaXE5M0RhcS94UW9EdFoweWF3bVFVY0dTZWFPSXBmOCtDYndia215cmtyZU1oT0Exam1CV2tPblNhYjY4clVEeUs3anVHUmNHeS9YLzRha1VhbGl3N3lwaDlzZnRhQUZta2s4eFllNHgzRklSRmNyazJ4dlBDMnByNCtBRjNaVjJCTT0iLCJtYWMiOiJkYTQxZDY1OTY2ZTljMTgyZWRhNGEzMGZjZDc2MjBjN2NlNzU2YTViNGQxNWE1NTI2ZmI1MWQyYjQ2ODYxZmEwIiwidGFnIjoiIn0=",
"provider_refresh_token_encrypted": "eyJpdiI6Imt2bGxlSmxUK05GMjF0dEtPaTMrUlE9PSIsInZhbHVlIjoiUXZHTElZRXkreHFxUU02SnZ4eVBacG9WWTRlVkd0USszV3JyVFlpU2ZaY25GSWo2WFcrRzNlbFRlUXRQczNwSXRCcEdvZEpveG9jMzBDSTgwdnZLQnc9PSIsIm1hYyI6ImQxYWI0NzU5Nzg5MDI4YWVhZmQ4Mjg1YzhkZDQzMjRkYWYwYTdhZTY5MDMxMjc0OWNiYjY0Nzc3NDQ0MTEyY2EiLCJ0YWciOiIifQ==",
"encryption_key": "0x01020300786192D9D96DD60D3D1EBC9DFAEE5F0C45EE80165CF3F3D2B3B627026AA7CFC7CA0128DD463535D32EE491ADBADF8B07596B0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040C7FB1319048ECB2EA3F23B995020110802B52D22F5EAD341AB238FBBCB6093156E443876A664BA5555D722565C2B2D04422C868CD7350555E3CC74221",
"sociable_type": "user",
"owner_id": 23460
},
{
"user_id": "23463",
"email": "[EMAIL]",
"id": 72,
"sociable_id": 23463,
"provider_user_id": "23270841",
"provider_user_token": "v1u:AQIBAHj-LzTNK2yuuuaLqifzhWb9crUNKTpk4FlQ9rjnXqp_6AEQhDhDQVa1nvWCHEvnpvSEAAAAfjB8BgkqhkiG9w0BBwagbzBtAgEAMGgGCSqGSIb3DQEHATAeBglghkgBZQMEAS4wEQQMnG8KNcZLIjEnlRPxAgEQgDsGPIcKjsMU7Qel36BtM5FCQa56mYUy24_AAoqd12yjVFkq6egLqS0inp-5G4JE7frJURMV8VTw_fY14g:txqCuWLeVhgwiaFqXIvQWWrtrnFIy_4lT3VCr-sRB4g6_2lK8KcQ_6ka_qFmZhr-IeIAKmAImx6H1iIKx4Ab7XZ5MnKIh03GKbHjI0n0rGT9UYkeH21jKOxJvKaSX_TyLbxFPR6irPQyvqcpBClXI52gVJH01KzZy_dMTHFXhhDLOIhEpSrQXHG7Qo8q7OuBeSPZrU1ALi9kmAm4GTpzGTbzfl-hUt9IAfPunJOCyv3mf2Tl-MT8EyQgOFPrsP3yz9UlSyVhb40zO_bCnUrqNxjwgm_E6vgpVrwULTQbHe-43Dq-TRetjceUzT88GBgVJ0UdxXP5BRBVXcL5ir8-9ZTMaNU",
"provider_refresh_token": "5034113:[TELEGRAM_TOKEN]78ad1",
"expires": 1753837219,
"refresh_token_expires": null,
"provider": "pipedrive",
"state": "full-refresh",
"auth_scope": "base,deals:full,activities:full,contacts:full,search:read",
"retry_after": null,
"created_at": "2025-04-16 10:41:12",
"updated_at": "2025-07-30 01:00:17",
"provider_user_token_encrypted": "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",
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"encryption_key": "0x01020300788C37CDF66ABE9301A68D5D4866AC0C197E04EEE4D904F20A59991322EBAE252301BEF4B24FF01359E934E5654617E4EEAC0000006E306C06092A864886F70D010706A05F305D020100305806092A864886F70D010701301E060960864801650304012E3011040CEB00EF45BDEA999A5558889E020110802B925F372F7BEFAF0B45E48686113D1DA430ECFCC07B1F61BA6828CC44235278EDB05C486E8068D0BE737D91",
"sociable_type": "user",
"owner_id": 23460
}
]
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PhostormVIewINavigarecodeLaravelKeractorWindowFV faVsco.js°9 master k >ProledeyC ActivityController.ong{o sonar-project.properties= test.pv© TextMessagingService.php xclass TextMessagingService‹> Untitled Diaaram.xmlpubLic tunccion burLaActIvicysvetur.confia.lsM+ WEBHOOK FILTERING_IMPLEMENTATION.mo1h External torariesv E° Scratches and Consolesv _ Database ConsolesV AEU¿ console lEUlADEAL RISKS TEUIADITEUTAEU [EU)v &jiminny@localhostA console (jiminny@localhost]A DI [jiminny@localhost]A HS_local [jiminny@localhost]A SF [jiminny@localhost]A zoho_dev (jiminny@localhost]V & PRODA console (PROD]A console 1 [PROD]& DI PROD> AQA> AQAiA QAI PRODV ASIAGINGconsoe SlAGNGIconsoeSIAGINGA uranus STAGINGIServices+o cv M DatabasevAEUA console 4 s#liminnvAlocalhoctA HS_localA PROD« console 4 clA STAGING# console 4g, Noshorstring $fromstring $to,string Smessage,?string $customerId,isuring pobpectlype.isuring scouncrycods): Activity {plead = nucl,$account = null;scontact = null"Stage = nuul:sopportunity = nullsteam = suser->gecleamo*try{ScrmService = $this->providerRegistry->get($team->crm->provider);$crmResolver = app( abstract: CrmOwnerResolver::class, [Iteam' => Steam.'integrationAdmin' => Suser,'providerSlug' => $team->getCrmConfiguration(->getProviderNameO1):ScrmSenvice = ScnmPecolven->nnenanefnmSenvice•} catch (\Thrôwabreditstntrow ~ Accept File 3-if(1 Susen-sicCrmPeaui.nedohX Reject File oxe+ 2 of 2 files →OutputGiô jiminny_jupiter.teams xdd w58 rowsMid YDuuid (UUID with time-low aa.Y :owner id Y1 6473c918-d8db-4ded-a52b-4febfd7b7c02status Y35 active2 abae74b8-bfa8-4383-9a7f-8944bf2bdbb489 activel3 c3a725ef-fc5e-4c7h-[CREDIT_CARD]‹null> active#72c0cca0-20a5-/4hd-a0h4-05907712544z‹null> active5 1c523aed-80e3-4c44-b215-7f0b027a03a2‹null> active6 c6030540-121e-4d6b-9261-8d82105817bf‹null> active7 eaba09e1-4973-4077-b041-ad389248318d<null> active8018e2d7c-ed01-4af2-be33-5c28f454a185<null> active14 27325244-25d7-4431-aach-Oddh2hde6h45‹null> active15 44205910-£ho0-4047-h45e-4o0/aa9221e9‹null> active18 dedab245-604c-4cd2-a83e-4b9e034b2772‹null> active19 51467630-d89d-480b-be20-933e64a042f*241 active27 396ed57c-e3c4-49be-8290-37c32955f7c795 activer' hac heon rectored Il Pollback II Confiaure (5 minutes aao)partner_ id Y=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost]A console [STAGING] X554555- 556= 557558I 55956056115621—563-564565V566— SA9=570572574— 575578Tx: Autovlere cri couT Luuraqiontue tanu UEULaVUUUK LE wO:select * from teams:SELECT r.* FROM automated_reports rjoin teams t on r.team.id = t.idWHERE r.freguency = 'daily'andn status = 1lAND t.status = 'active'AND (r.expires_at >= now OR r.expires at IS NULL):kploieeXelialunrolnrTab v to complete WWindsurf taid IN (18, 33);select * from teams:|select * from teams where id = 1029;select x Tron aculvity searches Where 10 = 10752select * from activity search_ filters where activity search_id = 10932:select * tromorder by 10 descresults order by id desc;Where 10 IN 55esults where id IN (81):select * trom users where 1d IN 00055,15787,11985011select * trom users where qroup 10 In (5/0):SELEC * FROMIautomated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuid;SELECT * FROMIautomated_report_results WHERE uuid_to_bin( 582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;select * from teams:• suppont Dally • In 30m100% 1• Mon 18 May 14:24:54AskJiminnyReportActivityServiceTest v& console [PROD]# console [euyCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+O •Go jiminny_jupiter019 A19 V 17 ^• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what waschanged:Summary of Changes1. SoftPhoneManager.pnp• Added import: crmuwnerkeso lven• Outbound callis (createdutboundAct ivity method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlunerRecolverlView allг/D SoftPhoneManager.php +20-7Reject allAccept allAsk anvthina (%4L)+ @code SWE-1.6! name Y1 Jiminny Jupiter1 Hubsoot1 Edge Communications1 Burlington Textiles Corp of America1 Uber1 Vonage1 Nexmo1 SF1NewAccount1 Newdcecount1" Vaneldannunt1 Pipedrive. Inc1 Coonen"sluaY1photo path Y71m1nnv/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/nlaD9Jpf6ww6Gvh0Yommd3rl30q1xhstUImvb6y1.pngabae7408-bfa8-4383-9a7f-89f4bf26dbb4/avatars/EX0b7Uu5x0Zv0PwwelxaL9Ra3asMOnBro0MZFRNA.ongledge-communicationshunldnaton-toytiloc.conncof.amenical<null>uber<null>vonage<nul1>nexmo<null>newaccount|<nul]>nowaccount1kioskaccountsnullsoipedrive-inc1transparent photo path Y/6473c918-d8db-4ded-a52b-4febfd7b7c02/avatars/o1ul/abae74b8-bfa8-4383-9a7f-89f4bf2bdbb4/avatars/dK8:cnulls<null><null><null<null<null><null><nul>W Windsurf Teams 565:21 UTF-8...
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Project: faVsco.js, menu
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SlackFileEditViewGoHistoryWindowHelpEU ("message" : "No livingconnections"}1 {"type" : "log""@timestamp":"2026-05-18T11:24:49Z","tags" : ["warning","licensing"], "pid" :7,"message": "Licenseinformation could not be obtainedasticsearch due to Error: No Livingconnections1 {"type": "log"!"@timestamp": "2026-05-18T11:24:49Z'asticsearch","monitoring"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:24:49Z","tags" : ["warning", "elasticsearch", "monitoring"], "pid" :7,"message" : "Noconnections"}{"type" : "log","@timestamp" : "2026-05-18T11:24:497", "tags" : ["warning""licensing"],"message" : "License information could not be obtained from Elto Error: No Livingconnections error"}{"type" : "log""@timestamp": "2026-05-18T11:24:49Z","tags" : ["error", "elas"pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch:9200"}kibana{"type" : "log""@timestamp":"2026-05-18T11:24:49Z","tags" : ["error", "elasticsearch""data"],"pid":7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}kibana1 {"type" : "log","@timestamp": "2026-05-18T11:24:50Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:24:50Z","tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No livingkibana1 {"type": "log"connections"}"@timestamp": "2026-05-18T11:24:50Z""tags" : ["error", "plugins",, "taskManager""taskManager"], "pid":7, "message":"Failed to pollfor work: Error: NoLiving connections"}1 {"type" : "log".ticsearch","@timestamp": "2026-05-18T11:24:52Z", "tags" : ["error", "data"], "pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}1 {"type": "log", "@timestamp" : "2026-05-18T11:24:53Z", "tags" : ["warning"asticsearch", "data"],"pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:24:53Z" , "tags" : ["warning" , "elasticsearch", "data"], "pid" :7, "message": "No livingconnections"}1 {"'type": "log", "@timestamp": "2026-05-18T11:24:53Z""tags" : ["error", "taskManager",, "taskManager"],"pid":7,"message":"Failed to poll for work: Error: NoLiving connections"?docker_lamp_1 | 2026-05-18 11:24:40 Running ['artisan' activity:aircall:check-and-renew] 13s DONEdocker_lamp_1 |1 '/usr/local/bin/php' 'artisan' activity:aircall:check-and-renew > '/proc/1/fd/1' 2>&1View in Docker Desktop• View ConfigEnable WatchHomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "N. Mario GeorgievNikolay Ivanov4o James Graham *2 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 36 m100% <78• Mon 18 May 14:24:54Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today ~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] ~Update your information::LANGUAGES SPOKEN DURING CALLSEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OG Sign in with GoogleLet's Get Started!не ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! 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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
Execute
Explain Plan
Browse Query History
View Parameters
Open Query Execution Settings…
In-Editor Results
Tx: Auto
Cancel Running Statements
Playground
jiminny_jupiter...
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PhostormViewINavigarecodeLaravelKeractorWindowFV f PhostormViewINavigarecodeLaravelKeractorWindowFV faVsco.js°9 master kProledeyC ActivityController.ongphp/de.helper.pnp© TextMessagingService.php xphp/dehelper._models.onpphp artisanMACLAUDE mdclass TextMessagingService# composer.json& composer.lock& dependency-checker.json• dev.jsonE ids.txtEinfection.json.distM+ INSTALL.mdM+ INTERNAL_WEBHOOK_ SETUP.md=¡iminny storagepubLic tunccion burLaActIvicyUOCI PUOCITstring $fromstring $to,string Smessage,?string $customerId,isuring pobpectlype.isuring scouncrycods): Activity 1plead = nucl,saccount = nullM+licenses.moscontact = nullM Maketile"Stage = nuul:package-lock. sonE phostan.neon.distsopportunity = null= ohostan-oaseline.neonsteam = suser->qecleamo*< ohounit xmllTaraw sall querv solMJ README.mdtry{ScrmService = $this->providerRegistry->get($team->crm->provider);so sonar-oroiect oroperties= test.ov‹> Untitled Diaaram.xmil$crmResolver = app( abstract: CrmOwnerResolver::class, [Iteam' => Steam.us vetur.config.jsML WERHOOK SI TERING IMPI EMENTATION mo'integrationAdmin' => Suser,'providerSlug' => $team->getCrmConfiguration®->getProviderName.> dh Sytemal Iihrariecv E Scratches and Consolesv M Datahace ConcolesV ДS1):ScrmSenvice = ScnmPecolven->nnenanefnmSenvice•} catch (\Thrôwabreditstntrow Accept File 38+X Reject File oxeif(1 Susen-sicCrmPeaui.nedoh+ 2 of 2 files →ServicesToC exOutputGid jiminny_jupiter.teams xv M DatabasevAEUMid YDuuid Yowner id Y?status YCpartner_id Y ÷A console 4 s#liminnvAlocalhoctA SFA HS_localA PROD« console 4 clA STAGINGconsole 3, Noshor=custom.log= laravel.log« SF jiminny@localhost]4 HS_local [jiminny@localhost]& console [PROD]# console [euyA console [STAGING] X554555556= 557558-559= 560561I=562—563E567[570571=572575574— 575576E577578Tx: AutoTwuere crI couT LuuraqlOntuE TanU UEULaVUUUK LUE 1D.Go jiminny_jupiterGlS BIS XUAselect * from teams:SELECT r.* FROM automated_reports rjoin teams t on r.team..id = t.idWHERE r.freguency = 'daily'andn status = 1lAND t.status = 'active'(r.expires at >= now) OR r.expires at IS NULL):select * from automated_report_results where report id IN (18, 33):select * from teams: 3 sselect * from teams where id = 1029;select * from activity searches where id = 10932-select * from activity search_ filters where activity search_id = 10932:select * tromorder by 10 descorder by id desc;Where 10 IN (55where id IN (81):select * from users where id IN (10633. 13987. 11985):* from users where aroup id IN (3710):SELECT * FROM automated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuid;SELECT * FROMIautomated_report_results WHERE uuid_to_bin( 582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;select * from teams:name Y : Mslug Y : photo path Y#transparent photo_ path Y• conference photo_ path Y1stripe id YIcrm_id Y• suppont Dally • In 30m100% S2• Mon 18 May 14:24:48AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+O •• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Acdedrimporti trmonTeTkesorven• Outbound calls (createdutboundAct ivity method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlunerRecolverlView allг/D SoftPhoneManager.php +20-7Reject allAccept allAsk anvthina (%4L)+ @code SWE-1.6A :=I default playbook id Y : calendar_ provider Y1microsoft consent mode YWN Windsurf Teams565-21UTC.8I...
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PhostormViewINavigarecodeLaravelKeractorWindowFV f PhostormViewINavigarecodeLaravelKeractorWindowFV faVsco.js°9 master kProledeyC ActivityController.ongphp/de.helper.pnp© TextMessagingService.php xphp/dehelper._models.onpphp artisanMACLAUDE mdclass TextMessagingService# composer.json& composer.lock& dependency-checker.json• dev.jsonE ids.txtEinfection.json.distM+ INSTALL.mdM+ INTERNAL_WEBHOOK_ SETUP.md=¡iminny storagepubLic tunccion burLaActIvicyUOCI PUOCITstring $fromstring $to,string Smessage,?string $customerId,isuring pobpectlype.isuring scouncrycods): Activity 1plead = nucl,saccount = nullM+licenses.moscontact = nullM Maketile"Stage = nuul:package-lock. sonE phostan.neon.distsopportunity = null= ohostan-oaseline.neonsteam = suser->qecleamo*< ohounit xmllTaraw sall querv solMJ README.mdtry{ScrmService = $this->providerRegistry->get($team->crm->provider);so sonar-oroiect oroperties= test.ov‹> Untitled Diaaram.xmil$crmResolver = app( abstract: CrmOwnerResolver::class, [Iteam' => Steam.us vetur.config.jsML WERHOOK SI TERING IMPI EMENTATION mo'integrationAdmin' => Suser,'providerSlug' => $team->getCrmConfiguration®->getProviderName.> dh Sytemal Iihrariecv E Scratches and Consolesv M Datahace ConcolesV ДS1):ScrmSenvice = ScnmPecolven->nnenanefnmSenvice•} catch (\Thrôwabreditstntrow Accept File 38+X Reject File oxeif(1 Susen-sicCrmPeaui.nedoh+ 2 of 2 files →ServicesToC exOutputGid jiminny_jupiter.teams xv M DatabasevAEUMid YDuuid Yowner id Y?status YCpartner_id Y ÷A console 4 s#liminnvAlocalhoctA SFA HS_localA PROD« console 4 clA STAGINGconsole 3, Noshor=custom.log= laravel.log« SF jiminny@localhost]4 HS_local [jiminny@localhost]& console [PROD]# console [euyA console [STAGING] X554555556= 557558-559= 560561I=562—563E567[570571=572575574— 575576E577578Tx: AutoTwuere crI couT LuuraqlOntuE TanU UEULaVUUUK LUE 1D.Go jiminny_jupiterGlS BIS XUAselect * from teams:SELECT r.* FROM automated_reports rjoin teams t on r.team..id = t.idWHERE r.freguency = 'daily'andn status = 1lAND t.status = 'active'(r.expires at >= now) OR r.expires at IS NULL):select * from automated_report_results where report id IN (18, 33):select * from teams: 3 sselect * from teams where id = 1029;select * from activity searches where id = 10932-select * from activity search_ filters where activity search_id = 10932:select * tromorder by 10 descorder by id desc;Where 10 IN (55where id IN (81):select * from users where id IN (10633. 13987. 11985):* from users where aroup id IN (3710):SELECT * FROM automated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuid;SELECT * FROMIautomated_report_results WHERE uuid_to_bin( 582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;select * from teams:name Y : Mslug Y : photo path Y#transparent photo_ path Y• conference photo_ path Y1stripe id YIcrm_id Y• suppont Dally • In 30m100% S2• Mon 18 May 14:24:48AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+O •• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Acdedrimporti trmonTeTkesorven• Outbound calls (createdutboundAct ivity method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlunerRecolverlView allг/D SoftPhoneManager.php +20-7Reject allAccept allAsk anvthina (%4L)+ @code SWE-1.6A :=I default playbook id Y : calendar_ provider Y1microsoft consent mode YWN Windsurf Teams565-21UTC.8I...
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PhostormVIewINavigarecodeFV faVsco.js°9 master kPr PhostormVIewINavigarecodeFV faVsco.js°9 master kProledeyphp/de.helper.pnppip_lde_nelper_models.onpphp artisanMACLAUDE md& composer.json& composer.lock& dependency-checker.json• dev.jsonE ids.txtEinfection.json.distM+INSIALL.moM+ INTERNAL_WEBHOOK_ SETUP.md=¡iminny storageM+licenses.moM Maketilepackage-lock. sonE phostan.neon.dist= ohostan-oaseline.neon< ohounit xmllTaraw sall querv solMJ README.mdso sonar-oroiect properties= test.ov<> Untitied Diaaram.xmilus vetur.config.jsML WERHOOK SI TERING IMPI EMENTATION mo> dh Sytemal Iihrariecv E Scratches and Consolesv M Datahace ConcolesV ДSServicesv M DatabasevAEUA console 4 s#liminnvAlocalhoctA SPA HS locallA PRODA console 4 sA STAGING« consolo, NoshorLaravelKeractorWindowC ActivityController.ong© SoftPhoneManager.php© TextMessagingService.php xclass TextMessagingServicepublic function buildActivityCUOCI PUOCITstring $fromstring $to,string Smessage,?string $customerId,isuring pobpectlype.isuring scouncrycods): Activity {plead = nucl,saccount = nullscontact = null"Stage = nuul:sopportunity = nullsteam = suser->qecleamo*try{ScrmService = $this->providerRegistry->get($team->crm->provider);ScrmResolver = app( abstract: Crm0wnerResolver::class, [Iteam' => Steam.'integrationAdmin' => Suser,'providerSlug' => $team->getCrmConfiguration(->getProviderNameOScrmSenvice = ScrmPecalven.nnenanefnmSenvicen-} catch (\Thrôwabreditstntrow ~ Accept File 3-X Reject File 02eif (1 Suser->isCrmReauired) «+ 2 of 2 files →1106Tx,=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost]& console [PROD]# console [euyA console [STAGING] X554555556=557558-559= 560561= 56%566E567[570573Tx: Autovwhere crI couT LuuraqlOntuE T anU UEULayUUUK LuE 1D.Go jiminny_jupiterBZ0 BIS XIAselect * from teams:SELECT r.* FROM automated_reports rjoin teams t on r.team.id = t.idWHERE r.frequency = 'daily'andn status = 1lAND t.status = 'active'AND (r.expires_at >= now OR r.expires_ at IS NULL);select * from automated_report_results where report id IN (18, 33):select * from teams:select * from teams where id = 1029;select * from activity searches where id = 10932select * from activity search filters where activity search_id = 10932:select * tromorder by 10 descorder by id desc;where id IN (55)esults where id IN (81):select * from users where id IN (10633. 13987. 11985):|select * from users where aroup id IN (3710):SELECT * FROM automated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuzd;SELECT * FROMIautomated_report_results WHERE uuid_to_bin( 582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;select * from teams:• suppont Dally • In 30m100% S2• Mon 18 May 14:24:45AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+O •• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.pnp• Added import: crmuwnerkesolven• Outbound calls (create0utboundActivitv method):• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownenA :=WN Windsurf Toams 565-21UTF.8I4 spaces e...
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PhostormVIewINavigarecodeFV faVsco.js°9 master kPr PhostormVIewINavigarecodeFV faVsco.js°9 master kProledeyphp/de.helper.pnppip_lde_nelper_models.onpphp artisanMACLAUDE md& composer.json& composer.lock& dependency-checker.json• dev.jsonE ids.txtEinfection.json.distM+INSIALL.moM+ INTERNAL_WEBHOOK_ SETUP.md=¡iminny storageM+licenses.moM Maketilepackage-lock. sonE phostan.neon.dist= ohostan-oaseline.neon< ohounit xmllTaraw sall querv solMJ README.mdso sonar-oroiect properties= test.ov<> Untitied Diaaram.xmilus vetur.config.jsML WERHOOK SI TERING IMPI EMENTATION mo> dh Sytemal Iihrariecv E Scratches and Consolesv M Datahace ConcolesV ДSServicesv M DatabasevAEUA console 4 s#liminnvAlocalhoctA SPA HS locallA PRODA console 4 sA STAGING« consolo, NoshorLaravelKeractorWindowC ActivityController.ong© SoftPhoneManager.php© TextMessagingService.php xclass TextMessagingServicepublic function buildActivityCUOCI PUOCITstring $fromstring $to,string Smessage,?string $customerId,isuring pobpectlype.isuring scouncrycods): Activity {plead = nucl,saccount = nullscontact = null"Stage = nuul:sopportunity = nullsteam = suser->qecleamo*try{ScrmService = $this->providerRegistry->get($team->crm->provider);ScrmResolver = app( abstract: Crm0wnerResolver::class, [Iteam' => Steam.'integrationAdmin' => Suser,'providerSlug' => $team->getCrmConfiguration(->getProviderNameOScrmSenvice = ScrmPecalven.nnenanefnmSenvicen-} catch (\Thrôwabreditstntrow ~ Accept File 3-X Reject File 02eif (1 Suser->isCrmReauired) «+ 2 of 2 files →1106Tx,=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost]& console [PROD]# console [euyA console [STAGING] X554555556=557558-559= 560561= 56%566E567[570573Tx: Autovwhere crI couT LuuraqlOntuE T anU UEULayUUUK LuE 1D.Go jiminny_jupiterBZ0 BIS XIAselect * from teams:SELECT r.* FROM automated_reports rjoin teams t on r.team.id = t.idWHERE r.frequency = 'daily'andn status = 1lAND t.status = 'active'AND (r.expires_at >= now OR r.expires_ at IS NULL);select * from automated_report_results where report id IN (18, 33):select * from teams:select * from teams where id = 1029;select * from activity searches where id = 10932select * from activity search filters where activity search_id = 10932:select * tromorder by 10 descorder by id desc;where id IN (55)esults where id IN (81):select * from users where id IN (10633. 13987. 11985):|select * from users where aroup id IN (3710):SELECT * FROM automated_reports WHERE uuid_to_bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuzd;SELECT * FROMIautomated_report_results WHERE uuid_to_bin( 582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid;select * from teams:• suppont Dally • In 30m100% S2• Mon 18 May 14:24:45AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+O •• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.pnp• Added import: crmuwnerkesolven• Outbound calls (create0utboundActivitv method):• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownenA :=WN Windsurf Toams 565-21UTF.8I4 spaces e...
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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Preview","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Chrome","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Firefox","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Safari","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"31","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.009640957,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"32","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.010305851,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","role_description":"text entry 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Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.12210695,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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Project: faVsco.js, menu
master, menu
Start Listen Project: faVsco.js, menu
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AskJiminnyReportActivityServiceTest
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
Execute
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|
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|
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|
52965
|
1857
|
32
|
2026-05-18T11:24:33.858871+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103473858_m2.jpg...
|
PhpStorm
|
faVsco.js – console [STAGING]
|
1
|
NULL
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Project: faVsco.js, menu
master, menu
Start Listen Project: faVsco.js, menu
master, menu
Start Listening for PHP Debug Connections
AskJiminnyReportActivityServiceTest
Run 'AskJiminnyReportActivityServiceTest'
Debug 'AskJiminnyReportActivityServiceTest'
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1
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
Execute
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Tx: Auto
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|
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'AskJiminnyReportActivityServiceTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search 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Preview","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Chrome","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Firefox","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Safari","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"31","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.009640957,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"32","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.010305851,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","role_description":"text entry 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Parameters","depth":4,"bounds":{"left":0.45611703,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Open Query Execution Settings…","depth":4,"bounds":{"left":0.46476063,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"In-Editor Results","depth":4,"bounds":{"left":0.47573137,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Tx: Auto","depth":4,"bounds":{"left":0.4867021,"top":0.09896249,"width":0.024268618,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Cancel Running Statements","depth":4,"bounds":{"left":0.51329786,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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-1764908186594076666
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accessibility
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
Execute
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Project: faVsco.js, menu
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Start Listening for PHP Debug Connections
PhostormViewINavigarecodeLaravelRefactorFV faVsco.js°9 master kProiectphp_ide_helper.phpphp_ide_helper_models.phpphp artisanM? CLAUDE md& composer.json& composer.lock& dependency-checker.json• dev.jsonE ids.txtEinfection.json.distM+ INSTALL.mdM+ INTERNAL_WEBHOOK_ SETUP.md=¡iminny storageM+licenses.moM Maketilepackage-lock. sonE phostan.neon.dist= ohostan-oaseline.neon< ohounit xmllTaraw sall querv solMJ README mdso sonar-oroiect propertiesE test.ov‹> Untitled Diaaram.xmiluusvetur.confio.isML WERHOOK SI TERING IMPI EMENTATION mo> dh Sytemal Iihrariocv 3 Scratches and Concolecv M Datahace ConcolesV ДSA console (EU]A DEAL RISKS (EU]A DI (EU]A EU (EU]v A liminny@localhostA console (iiminny@localhostlA Di fiiminny@localhostA HS local (iiminny@localhostiA SF [iiminny@localhostlA zoho dev [iiminny@localhostlV A PRODA console IPRODIconsole 1 [prOdIDI PRODIДОAіAOAIPRODISTAGINGAconcole [STAGINGI# concole 1 [STAGING1A uranus [STAGING1JOOISWindowC ActivityController.ong© TextMessagingService.php xclass TextMessagingServiceБРЕВЕЕББВЕВВВpubLic tunccion burLaActIvicystring $fromstring $to,string Smessage,?string $customerId,isuring pobpectlype.isuring scouncrycods): Activity 1plead = nucl,Saccount = null;scontact = null"Stage = nuul:sopportunity = nullsteam = suser->qecleamo*try{$crmService = $this->providerRegistry->get($team->crm->provider)=$crmResolver = app( abstract: CrmOwnerResolver::class, [Iteam' => Steam.'integrationAdmin' => Suser,'providerSlug' => $team->getCrmConfiguration(->getProviderNameO1):$crmService = $crmResolver->prepareCrmServiceO:} catch (\Throwable $throwable) {if (! Suser->isCrmRequiredO) {$crmService = Sthis->providerRegistry->get($team->crm->provider):$crmService->setUser(Steam->getOwnerO):} else {$crmService->setUser(Suser):throw Sthrowable:-885— 599589if ($customerId) {soal// Query the CRM for full details of this customer.591[$lead, $account, Sopportunity, $contact, $stage, $crmCountryCode] = $crmService->parseR ç02593// Prefer the passed country code from Twilio over CRM dataif (ScountrvCode === null &c ScrmCountrvCode) &I594-595596|597olco sCdeconaton = nocolvol namCachodfnmConvicolecanatan..clace).sdoconaton-scotfnmSonvico/GcnmGonvico).)M Sytencion‹Workcnace accociated with hranch 'macter' hac heon rectored /l Pollback II Confiaure (4 minutes ado)=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost]& console [PROD]# console [euyA console [STAGING] XTx: AutovGo jiminny_jupiter554GlS BIS XUA556558-559560561562563select * from teamsSELECT r.* FROM automated_reports rjoin teams t on r.team.id = t.ioWHERE r.frequency = 'daily'and r.status = 1AND t.status = 'active'AND (r.expices.at >= now() OR r.exeices.at IS NULL);select * from automated_report_results where report id IN (18, 33):select * from activity_searches where id = 10932;select * from activilty_search_filters where activity_search_id = 10932;select * from automated_reports order by id desc;select * fromwhere id IN (55):select * fronesults where id IN (81):users where id IN (1063313987, 11985):select * fromusers where group id IN (3710):SELECT * FROM automated reports WHERE uuid to bin('18a06a75-afd2-476f-aadc-14d4057bdda2') = uuid:SELECT * FROMautomated report results WHERE uuid to bin('582d4b50-8cd3-42a9-9819-d676ff8f3b43') = uuid:select * from accounts where team 1d = 1select * from automated_report_results where media type = 'pdf' and status = 2;SELECT * FROMautomated_report_results WHERE uvid_to_bin('82e74956-6144-4Cd1-a3d3-af985c3070a4') = uuid;select * from teams where id = 1029;select * from crm_configurations where provider = 'pipedrive':SELECTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '• END) AS user_idsa.*,t.owner_id FROM social_accounts saIOTN ucene mon mid = ca cociablo idJOIN teams t 1..n<->1: on t.id = u.team idWHERE U.team id = 1029 and sa.provider = 'pipedrive':"user id". "23460 (owner)"Hintoanotion,onsountAninodnivo ¿ininny som!l |"sociable id". 23460"provider user id". "19555731""provider user token": "v1u:AOTBAHi-LzTNK2yuuuaLqifzhWb9crUNKTok4F109rjnXqp_6AE0hDhD0Va1nvWCHEvnpvSEAAAAfjB|Ask anvthing 884-D)+ @Code SWF-16• suppont Dally • In 30m100% Lz• Mon 18 May 14:24:30AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what waschanged:Summary of Changes1. SoftPhoneManager.pnp• Added import: crmuwnerkesolven• Outbound calls ([EMAIL] method)• Replaced direct CRM service user setting with CrmownerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•converteustomertocountrycode method:•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2. If that fails with SocialAccountTokenInvalidFycent ion sparches for team members with active CPM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection6 K oll foil Abrowe tho cricinol ovcontiony/ • TextMessagingService.php +30-5Reiect allAccent alliWN Windsurf Teams566-21UTC.8I...
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"master, menu","depth":5,"on_screen":true,"help_text":"Git Branch: master<br/>114 incoming commits<br/>","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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click
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hybrid
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Project: faVsco.js, menu
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Start Listening for PHP Debug Connections
SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82DOCKER (docker-compose){"type": "log""@timestamp": "2026-05-18T11:24:20Z"asticsearch", "data"],"No livingconnections"},"tags" : ["warning", "elI {"type" : "log", "@timestamp" : "2026-05-18T11:24:20Z""tags" : ["error", "taskManager""taskManager"], "pid" :7, "message":"Failed to pollfor work: Error: Noconnections"}1 {"type" : "log":"2026-05-18T11:24:23Z""tags" : ["warning".asticsearch", "data"], "pid" :7, "message"connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:24:23Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No livingconnections"}I {"type" : "log""@timestamp":"2026-05-18T11:24:23Z""tags" : ["error", "taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}1 {"type" : "log""@timestamp": "2026-05-18T11:24:24Z", "tags" : ["error"ticsearch"."pid":7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch: 9200"}1 {"type": "log", "@timestamp": "2026-05-18T11:24:24Z", "tags" : ["error"ticsearch",,"data"], "pid" :7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}1 {"type": "log","@timestamp" : "2026-05-18T11:24:26Z", "tags" : ["warning"asticsearch", "data"],"pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No living connections"}kibana1 {"type": "log"!,"@timestamp": "2026-05-18T11:24:26Z""tags" : ["error", "plugins","taskManager""taskManager"], "pid" :7, "message" : "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log""@timestamp": "2026-05-18T11:24:27Z", "tags" : ["error", "elasticsearch", "data"], "pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch: 9200"}kibana1 {"type": "log","@timestamp" : "2026-05-18T11:24:29Z""tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:24:29Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibana1 {"type" : "log"!ins","@timestamp": "2026-05-18T11:24:29Z""tags" : ["error","plug,"taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:24:29Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktop• View ConfigEnable WatchHomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "N. Mario Georgiev. Nikolay Ivanov4o James Graham *8 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 36 m100% <78• Mon 18 May 14:24:30Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] •Update your information::LANGUAGES SPOKEN DURING CALLSEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OG Sign in with GoogleLet's Get Started!не ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82"@timestamp" : "2026-05-18T11:24:19Z", "tags" : ["warning"asticsearch", "data"],connections"}1 {"type": "log""@timestamp": "2026-05-18T11:24:19Z", "tags" : ["warning""licensing"],"message": "License information could not be obtained from Elto Error: No Living1 {"type" : "log"."@timestamp" : "2026-05-18T11:24: 19Z", "tags" : ["warning', "monitoring"], "pid" :7, "message" : "Unablerevive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:24:19Z""tags" : ["warning", "elasticsearch", "monitoring"],"pid":7,"message": "Noliving connections"}1 {"type" : "log""@timestamp": "2026-05-18T11:24:19Z","licensing"],"tags" : ["warning","pl"pid" :7, "message": "Licenseinformation could not be obtained from Elto Error: No Living1 {"type" : "log""@timestamp" : "2026-05-18T11:24:19Z" , "tags" : ["error"ticsearch"."pid" :7, "message":"[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch: 9200"}{"type" : "log","@timestamp": "2026-05-18T11:24:19Z", "tags" : ["error"ticsearch",,"data"], "pid" :7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}1 {"type": "log","@timestamp" : "2026-05-18T11:24:20Z", "tags" : ["warning"asticsearch", "data"],"pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:24:20Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No living connections"}1 {"type": "log"!"@timestamp": "2026-05-18T11:24:20Z""tags" : ["error","plug, "taskManager","taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type" : "log", "@timestamp" : "2026-05-18T11:24:23Z" , "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:24:23Z","tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No living connections"}kibanaI {"type" : "log", "@timestamp" : "2026-05-18T11:24:23Z" ,"tags" : ["error", "plugins","taskManager", "taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type" : "log"!,"@timestamp" : "2026-05-18T11:24:247","tags" : ["error","elasticsearch", "data"], "pid" :7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}kibana1 {"type" : "log","@timestamp": "2026-05-18T11:24:24Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7,"message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktop• View ConfigEnable Watch•HomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "N. Mario Georgiev. Nikolay Ivanov4o James Graham *8 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 36 m100% <78• Mon 18 May 14:24:25Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] •Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OG Sign in with GoogleLet's Get Started!не ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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-5725697945455612864
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visual_change
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ocr
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NULL
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82"@timestamp" : "2026-05-18T11:24:19Z", "tags" : ["warning"asticsearch", "data"],connections"}1 {"type": "log""@timestamp": "2026-05-18T11:24:19Z", "tags" : ["warning""licensing"],"message": "License information could not be obtained from Elto Error: No Living1 {"type" : "log"."@timestamp" : "2026-05-18T11:24: 19Z", "tags" : ["warning', "monitoring"], "pid" :7, "message" : "Unablerevive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:24:19Z""tags" : ["warning", "elasticsearch", "monitoring"],"pid":7,"message": "Noliving connections"}1 {"type" : "log""@timestamp": "2026-05-18T11:24:19Z","licensing"],"tags" : ["warning","pl"pid" :7, "message": "Licenseinformation could not be obtained from Elto Error: No Living1 {"type" : "log""@timestamp" : "2026-05-18T11:24:19Z" , "tags" : ["error"ticsearch"."pid" :7, "message":"[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch: 9200"}{"type" : "log","@timestamp": "2026-05-18T11:24:19Z", "tags" : ["error"ticsearch",,"data"], "pid" :7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}1 {"type": "log","@timestamp" : "2026-05-18T11:24:20Z", "tags" : ["warning"asticsearch", "data"],"pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:24:20Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No living connections"}1 {"type": "log"!"@timestamp": "2026-05-18T11:24:20Z""tags" : ["error","plug, "taskManager","taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type" : "log", "@timestamp" : "2026-05-18T11:24:23Z" , "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:24:23Z","tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No living connections"}kibanaI {"type" : "log", "@timestamp" : "2026-05-18T11:24:23Z" ,"tags" : ["error", "plugins","taskManager", "taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type" : "log"!,"@timestamp" : "2026-05-18T11:24:247","tags" : ["error","elasticsearch", "data"], "pid" :7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}kibana1 {"type" : "log","@timestamp": "2026-05-18T11:24:24Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7,"message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktop• View ConfigEnable Watch•HomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "N. Mario Georgiev. Nikolay Ivanov4o James Graham *8 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 36 m100% <78• Mon 18 May 14:24:25Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] •Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OG Sign in with GoogleLet's Get Started!не ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103464458_m2.jpg...
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faVsco.js – TextMessagingService.php
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PhpStormProiectViewINavigareCodeLaravelRefactorWin PhpStormProiectViewINavigareCodeLaravelRefactorWindowFV faVsco.jsv°9 master k© ActivityController.php=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost] X& console (PROD] X# console [euy© CachedCrmServiceDecorator.php© CountryCodeResolver.php© CrmActivityProviderIntegratedEventListe(C) CrmActivitvService.ong0cmeonniguratonsetuingsservice.ong© CrmObjectsResolver.php© DefaultProspectSearchStrategy.phpcmallnelper.png© FindsProspectinterface.phpC Layoutmanager.pnp© MatchDomainByEmaillnterface.php© TextMessagingService.php >class TextMessagingServicepUDLIC TUNCCIOn DULLaACCIVItylA console [STAGING]c) OpporunityAcuivitymaicher.phg898989c) Opponunilvsyncs.rareavresolver.onostrina Sfromstring $to,string Smessage,?string $customerId,?string $objectType,?string $countryCode): Activity {$lead = null;Saccount = null;scontact = nullsopportunity = null— 569570572573— 574575576577578.579© ProspectSearchStrategyFactory.php1ProspectSearchStratecvintertace.oho$team = Suser->getTeamO:C) ProviderRedistr.onoC) RecordSelector.onotry{T ResolveComoanvNameBvEmailTrait.ohoScrmService = $this->providerRegistry->get($team->crm->provider);(C) TimePerioditerator.ohom imoorM Interna101Kiosk102v M AutomatedRenortc© ActivityTypeService.php103$crmResolver = app( abstract: CrmOwnerResolver::class, [Iteam' => Steam.'integrationAdmin' => Suser,'providerSlug' => $team->getCrmConfiguration(->getProviderNameONintana© AskJiminnyReportActivityService.php105© AutomatedReportsCallbackService.ph© AutomatedReportsService.php107(c) DealStadesService.one108© RecipientsService.php€ ReportSort.php1):$crmService = $crmResolver->prepareCrmServiceO:} catch (\Throwable Sthrowable) {if (! Suser->isCrmRequiredO) {$crmService = Sthis->providerRegistry->get($team->crm->provider):$crmService->setUser(Steam->getOwnerO):} else {tkeporsortbirection.pnpSermService->setliser(Suser)© KioskService.php592593594_595= 591Щ59%—598— 5996000 Mailthrow sthrowable:0 MeetingGenerator0 Notification07 OAuth2W RecallAif ($customerId) {SecurityStrategyOuery the CPM Fon Full details of this customen.Estead. Saccount fonnontunitv. Scontact. Setage. Sernfountrufodal = SernSenvice-snensep 6077 StreamindM TeamM Telenhonv// Prefer the passed country code from Twilio over CRM dataif (ScountrvCode === null &c ScrmCountrvCode) *I© ClientTokenGenerator.ohnScountrvtode = ScrntountrvtodeC)InsiahtsService.oho@ NumherAllocator ohr603604-605AGA609_610611_613(C) TeytMeccadingService nhni@ TwilioClient.phpolco s$de(C) TwilioClientRuilder nhnSdeconaton = nocolvolt name• CachodfnmConvicolecanatan..clace).avx Refect File + 86@ TwilinService nhr—к1!617kenace accociated with hranch 'macter' hac heon rectored Il Pollback II Confiaure (4 minutes ado)Tx: AutovSo jiminny vCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE' END) AS USEr_141 BI B40 X.05 ^sa.*t.owner_id FROM social_accounts saJoun usens u on u.ide sa.sociablle 1diJOIN teams t 1.n<->1: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce';SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556:select * from automated_reports:where id = 54: # 4fdd41f6-dcf0-30d0-b339-7345381b6044["pdf" "podcast"]SELECT * FROM automated_ report_results WHERE uuid to bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid:select * from automated report resultsorder by id desc;SELECT * FROMWHERE id = 1919:select * fromautomated report results WHERE report id = 54:select * from opportunities where id = 7594349:SELECT * FROM teams WHERE name LIKE '%Lesg': # 711. 692. 16067-jiminnvintegration0lesmills.comselect * from playbooks where team_id = 711; # event 226147SELECT * FROM olavbook cateaonies WHERE olavbook id = 5515:SELECT * FROM crm_fields WHERE Crm_configuration_id = 692 and object_type = 'event';SELECT * FROM eom fields WHERE1d = 2261471SELECT * FROM crm_field_values WHERE crm_field_id = 226147;SELECT * FROM crm_configurations WHERE id = 692;SELECTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '• END) AS user_id,cA *t.owner id FROM social accounts saJOIN users u on u.id = sa.sociable idJOIN teams t 1..n<->1: on t.id = u.team idWHERE U.team_id = 711 and sa.provider = 'salesforce";SELECT * FROM crm profiles co JOIN users u 1..n<->1: on u.id = cp.user id WHERE u.team_id = 711:colont d Gnom Toodelselect * from calendars:SELECT• suppont Dally • In 30m100% Lz• Mon 18 May 14:24:24AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolven• Outbound callis (createdutboundAct ivity method)• Replaced direct CRM service user setting with CrmownerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SocialAccountTokenTnvalidFycention. sparches for team members with active CRM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection6 K oll foil Abrowe tho cricinol evcontiony/ • TextMessagingService.php +30-5Ask anvthing 884-D)Reiect alllAccent alliWN Windsurf Toams 105•50UTF.8io 4 spaces...
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NULL
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-5164659447117525178
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PhpStormProiectViewINavigareCodeLaravelRefactorWin PhpStormProiectViewINavigareCodeLaravelRefactorWindowFV faVsco.jsv°9 master k© ActivityController.php=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost] X& console (PROD] X# console [euy© CachedCrmServiceDecorator.php© CountryCodeResolver.php© CrmActivityProviderIntegratedEventListe(C) CrmActivitvService.ong0cmeonniguratonsetuingsservice.ong© CrmObjectsResolver.php© DefaultProspectSearchStrategy.phpcmallnelper.png© FindsProspectinterface.phpC Layoutmanager.pnp© MatchDomainByEmaillnterface.php© TextMessagingService.php >class TextMessagingServicepUDLIC TUNCCIOn DULLaACCIVItylA console [STAGING]c) OpporunityAcuivitymaicher.phg898989c) Opponunilvsyncs.rareavresolver.onostrina Sfromstring $to,string Smessage,?string $customerId,?string $objectType,?string $countryCode): Activity {$lead = null;Saccount = null;scontact = nullsopportunity = null— 569570572573— 574575576577578.579© ProspectSearchStrategyFactory.php1ProspectSearchStratecvintertace.oho$team = Suser->getTeamO:C) ProviderRedistr.onoC) RecordSelector.onotry{T ResolveComoanvNameBvEmailTrait.ohoScrmService = $this->providerRegistry->get($team->crm->provider);(C) TimePerioditerator.ohom imoorM Interna101Kiosk102v M AutomatedRenortc© ActivityTypeService.php103$crmResolver = app( abstract: CrmOwnerResolver::class, [Iteam' => Steam.'integrationAdmin' => Suser,'providerSlug' => $team->getCrmConfiguration(->getProviderNameONintana© AskJiminnyReportActivityService.php105© AutomatedReportsCallbackService.ph© AutomatedReportsService.php107(c) DealStadesService.one108© RecipientsService.php€ ReportSort.php1):$crmService = $crmResolver->prepareCrmServiceO:} catch (\Throwable Sthrowable) {if (! Suser->isCrmRequiredO) {$crmService = Sthis->providerRegistry->get($team->crm->provider):$crmService->setUser(Steam->getOwnerO):} else {tkeporsortbirection.pnpSermService->setliser(Suser)© KioskService.php592593594_595= 591Щ59%—598— 5996000 Mailthrow sthrowable:0 MeetingGenerator0 Notification07 OAuth2W RecallAif ($customerId) {SecurityStrategyOuery the CPM Fon Full details of this customen.Estead. Saccount fonnontunitv. Scontact. Setage. Sernfountrufodal = SernSenvice-snensep 6077 StreamindM TeamM Telenhonv// Prefer the passed country code from Twilio over CRM dataif (ScountrvCode === null &c ScrmCountrvCode) *I© ClientTokenGenerator.ohnScountrvtode = ScrntountrvtodeC)InsiahtsService.oho@ NumherAllocator ohr603604-605AGA609_610611_613(C) TeytMeccadingService nhni@ TwilioClient.phpolco s$de(C) TwilioClientRuilder nhnSdeconaton = nocolvolt name• CachodfnmConvicolecanatan..clace).avx Refect File + 86@ TwilinService nhr—к1!617kenace accociated with hranch 'macter' hac heon rectored Il Pollback II Confiaure (4 minutes ado)Tx: AutovSo jiminny vCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE' END) AS USEr_141 BI B40 X.05 ^sa.*t.owner_id FROM social_accounts saJoun usens u on u.ide sa.sociablle 1diJOIN teams t 1.n<->1: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce';SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556:select * from automated_reports:where id = 54: # 4fdd41f6-dcf0-30d0-b339-7345381b6044["pdf" "podcast"]SELECT * FROM automated_ report_results WHERE uuid to bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid:select * from automated report resultsorder by id desc;SELECT * FROMWHERE id = 1919:select * fromautomated report results WHERE report id = 54:select * from opportunities where id = 7594349:SELECT * FROM teams WHERE name LIKE '%Lesg': # 711. 692. 16067-jiminnvintegration0lesmills.comselect * from playbooks where team_id = 711; # event 226147SELECT * FROM olavbook cateaonies WHERE olavbook id = 5515:SELECT * FROM crm_fields WHERE Crm_configuration_id = 692 and object_type = 'event';SELECT * FROM eom fields WHERE1d = 2261471SELECT * FROM crm_field_values WHERE crm_field_id = 226147;SELECT * FROM crm_configurations WHERE id = 692;SELECTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '• END) AS user_id,cA *t.owner id FROM social accounts saJOIN users u on u.id = sa.sociable idJOIN teams t 1..n<->1: on t.id = u.team idWHERE U.team_id = 711 and sa.provider = 'salesforce";SELECT * FROM crm profiles co JOIN users u 1..n<->1: on u.id = cp.user id WHERE u.team_id = 711:colont d Gnom Toodelselect * from calendars:SELECT• suppont Dally • In 30m100% Lz• Mon 18 May 14:24:24AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolven• Outbound callis (createdutboundAct ivity method)• Replaced direct CRM service user setting with CrmownerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SocialAccountTokenTnvalidFycention. sparches for team members with active CRM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection6 K oll foil Abrowe tho cricinol evcontiony/ • TextMessagingService.php +30-5Ask anvthing 884-D)Reiect alllAccent alliWN Windsurf Toams 105•50UTF.8io 4 spaces...
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2026-05-18T11:22:51.880327+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103371880_m2.jpg...
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PhpStorm
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faVsco.js – TextMessagingService.php
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #
SELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;
select * from users where team_id = 51; # 7783
SELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130
select * from activity_searches where user_id = 7783;
select * from activity_search_filters where activity_search_id IN (32291, 32292);
SELECT asf.activity_search_id, asf.id, asf.value
FROM activity_search_filters asf
WHERE asf.filter = 'group_id'
AND asf.value IN (
SELECT CONCAT(
HEX(SUBSTR(uuid, 5, 4)), '-',
HEX(SUBSTR(uuid, 3, 2)), '-',
HEX(SUBSTR(uuid, 1, 2)), '-',
HEX(SUBSTR(uuid, 9, 2)), '-',
HEX(SUBSTR(uuid, 11))
)
FROM groups
WHERE deleted_at IS NOT NULL
);
SELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where provider = 'hubspot';
SELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133
SELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null
# [PASSWORD_DOTS]
select * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';
select
cp.*
# DISTINCT t.id
# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields
FROM crm_profiles cp
JOIN crm_configurations crm on crm.id = cp.crm_configuration_id
JOIN users u on u.id = cp.user_id
JOIN teams t ON t.id = crm.team_id
WHERE crm.provider = 'salesforce' and t.status = 'active'
and cp.archived_at IS NULL and u.deleted_at IS NULL
and t.id NOT IN (1093)
and t.id = 2
and cp.contact_fields IS NULL;
# and c.crm_provider_id = '003Uu00000ojD4NIAU';
SELECT * FROM users WHERE id = 26484;
SELECT * FROM crm_profiles WHERE user_id = 26484;
SELECT * FROM social_accounts WHERE sociable_id = 26484;
SELECT * FROM crm_configurations where provider = 'salesforce';
select * from users where id IN (10022, 10403);
select * from users where team_id IN (526);
select * from teams where id IN (526, 532);
select * from crm_configurations where id IN (500, 516);
select * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);
select * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 526 and sa.provider = 'salesforce';
select * from team_settings where team_id IN (526, 532);
select * from users where id IN (22824);
select * from crm_profiles where crm_configuration_id IN (1026);
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1093 and sa.provider = 'salesforce';
select * from teams where id = 1099;
select * from users where id = 29643
select * from activity_processing_states;
SELECT * FROM teams where name LIKE '%Fare%'; # 233
SELECT * FROM opportunities where crm_configuration_id = 215
# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'
;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1088 and sa.provider = 'hubspot';
SELECT * FROM teams order by updated_at DESC
SELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account
select * from crm_configurations where provider = 'pipedrive';
select * from teams where id = 957;
select * from crm_configurations where id = 957;
SELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743
SELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;
select * from users where team_id = 1; # 26726 - Gabriela Dureva
SELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific
select * from activities where user_id = 26726 order by id desc;
select * from contacts where crm_configuration_id = 1
and email IN ('[EMAIL]', '[EMAIL]'); # 2094416, 2093620
SELECT * FROM contacts WHERE id = 6284931;
SELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id
WHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;
select * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);
select * from crm_configurations where id = 1;
43801692-1aeb-32ce-acba-5b80a479701a
44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b
405975c0-b3d0-7aaa-821f-09d59cae6dd1
4caf848d-4bed-2299-b248-7788d41f9fca
49bedc3f-f196-eef3-89c3-dea6a3b4aa63
43420989-a09d-b8f8-9806-c8bbf7a02aac
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
SELECT * FROM activities WHERE id = 75461988;
SELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;
select * from contacts where id = 17900517;
select * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id
where crm.provider != 'salesforce';
select * from users where id = 21047;
SELECT * FROM crm_configurations WHERE id = 892;
SELECT * FROM teams WHERE id = 942;
select * from opportunities where team_id = 942 order by updated_at desc;
select * from contacts where team_id = 942 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 942 and sa.provider = 'hubspot';
SELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430
SELECT * FROM crm_configurations WHERE id = 1;
SELECT * FROM teams WHERE crm_id = 1;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
select id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1
SELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430
select * from teams where id = 852;
select * from groups where id = 2286;
select * from sidekick_settings where team_id = 852;
select * from default_activity_types where team_id = 852;
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1 AND u.deleted_at IS NULL
AND u.crm_required = 1
AND u.team_id = 1
ORDER BY u.team_id;
SELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (
18481
);
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1
AND u.deleted_at IS NULL
AND u.crm_required = 1
# AND u.team_id = 1
AND p.id IS NULL -- Move this condition to WHERE clause
ORDER BY u.team_id;
SELECT * FROM opportunities WHERE id = 20002609;
select * from teams where id = 1122; # Velatir, 29953 - [EMAIL]
select * from crm_configurations where id = 1060;
select * from crm_layouts where crm_configuration_id = 1060;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1122 and sa.provider = 'hubspot';
select * from opportunities where team_id = 1122 order by updated_at desc;
select * from crm_field_data where object_type = 'contact';
SELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 248 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS
SELECT * FROM users where id = 24115;
SELECT * FROM accounts where id = 4002896;
SELECT * FROM teams WHERE name LIKE '%adswerve%';
SELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN ("0069N000003GIQ9QAO","0061r000019yGP9AAM","0066900001S2KWlAAN","0066900001TDpj2AAD","0066900001b8uEwAAI","0069N000001rQi0QAE","006QF00000KD40mYAD","006QF00000LzpRJYAZ","0069N000002uomtQAA","0069N000002xlMLQAY","0066900001NV6ubAAD","0061r00001HJp45AAD","006QF00000uTlUoYAK","006QF00000v0bZqYAI");
SELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203
SELECT u.id, u.email, ac.name, a.* FROM activities a
JOIN users u ON a.user_id = u.id
JOIN accounts ac ON a.account_id = ac.id
WHERE
uuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or
uuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or
uuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;
select * from users where id = 5825;
SELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;
select * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;
19594, 862
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 862 and sa.provider = 'salesforce';
select * from automated_reports where id = 36;
select ar.frequency, r.*, ar.* from automated_report_results r
join automated_reports ar on r.report_id = ar.id
where ar.frequency != 'one_off';
select s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;
select * from nudges n where n.activity_search_id
select * from teams where created_at > '2026-03-09';
SELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;
select * from users where team_id = 1 and name like '%Lukas%'; # 7160
SELECT * FROM teams WHERE id = 575;
select * from opportunities where team_id = 575;
SELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,
select * from opportunities where team_id = 1126;
SELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,
select * from opportunities where team_id = 1125;
select * from contacts c
where c.team_id = 882;
SELECT * FROM activities WHERE id = 76822967;
SELECT * FROM crm_profiles WHERE user_id = 15440;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 555;
SELECT * FROM crm_configurations WHERE id = 555;
SELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 581 and sa.provider = 'salesforce';
SELECT * FROM automated_report_results order by id desc;
select * from features;
select * from team_features where feature_id = 40;
select * from teams where id = 556;
select * from automated_reports;
where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , ["pdf","podcast"]
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from automated_report_results order by id desc;
SELECT * FROM automated_report_results WHERE id = 1919;
select * from automated_report_results WHERE report_id = 54;
select * from opportunities where id = 7594349;
SELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - [EMAIL]
select * from playbooks where team_id = 711; # event 226147
SELECT * FROM playbook_categories WHERE playbook_id = 5515;
SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';
SELECT * FROM crm_fields WHERE id = 226147;
SELECT * FROM crm_field_values WHERE crm_field_id = 226147;
SELECT * FROM crm_configurations WHERE id = 692;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 711 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;
select * from leads;
select * from calendars;
SELECT
t.id AS team_id,
t.name,
LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain
FROM teams t
JOIN users u ON u.team_id = t.id
JOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'
LEFT JOIN team_domains td
ON td.team_id = t.id
AND td.deleted_at IS NULL
AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))
GROUP BY t.id, t.name, calendar_domain
ORDER BY t.name, calendar_domain;
select * from users u join calendars c on c.user_id = u.id
where u.team_id = 882;
select * from activities where id = 74049485; # team 563 crm 537
select * from activities where id = 73272382; # team 563 crm 537
select * from activities where id = 64400389; # team 563 crm 537
select * from activities where id = 58081273; # team 563 crm 537
select * from activities where id = 54520297; # team 563 crm 537
select * from participants where activity_id = 58081273;
select * from activities where crm_configuration_id = 537 and provider = 'aircall'
and account_id = 19003658 order by updated_at desc;
select * from contacts where crm_configuration_id = 537 and id = 35957759;
select * from accounts where crm_configuration_id = 537 and id = 19003658;
select * from automated_report_results where id = 1976;
select * from automated_reports where id = 583;
select * from activity_searches where id = 87714;
select * from activity_search_filters where activity_search_id = 87714;
SELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid
or uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;
SELECT * FROM crm_configurations WHERE provider = 'hubspot';
select * from rate_limits;
select * from automated_report_results where media_type = 'pdf' and status = 2
and id IN (18, 1872);
select * from automated_reports where id = 54;
SELECT * FROM users WHERE id IN (24623,29443,29613);
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from text_relays where created_at > '2026-01-01';
and id IN (32415, 32416);
# and id = 32412;
select * from users where team_id = 2 and email like '%scott%' and id = 29510;
SELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436
SELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses
FROM text_relays
WHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')
GROUP BY email_provider_id;
SELECT id, status, telephony_provider_id, created_at
FROM activities
WHERE id IN (80028719, 80028846);
SELECT id, status, code, email_sent_at, created_at, updated_at
FROM text_relays
WHERE id IN (32415, 32416);
SELECT id, status, code, sender, recipient, created_at
FROM text_relays
WHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'
ORDER BY created_at DESC
LIMIT 10;
SELECT id, uuid, status, code, sender, recipient, created_at, updated_at
FROM text_relays
WHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');
# [PASSWORD_DOTS]
SELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count
FROM users u
INNER JOIN activities a ON u.id = a.user_id
WHERE a.type LIKE 'sms%'
AND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)
GROUP BY u.id, u.email, u.name, u.softphone_number
ORDER BY sms_count DESC;
select * from teams where id = 1;
select * from roles;
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Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","role_description":"text entry 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Error","depth":4,"bounds":{"left":0.72140956,"top":0.12210695,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.12210695,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-01-01';\nand id IN (32415, 32416);\n# and id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;\n\nSELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436\n\nSELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses\nFROM text_relays\nWHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')\nGROUP BY email_provider_id;\nSELECT id, status, telephony_provider_id, created_at\nFROM activities\nWHERE id IN (80028719, 80028846);\nSELECT id, status, code, email_sent_at, created_at, updated_at\nFROM text_relays\nWHERE id IN (32415, 32416);\nSELECT id, status, code, sender, recipient, created_at\nFROM text_relays\nWHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'\nORDER BY created_at DESC\nLIMIT 10;\n\nSELECT id, uuid, status, code, sender, recipient, created_at, updated_at\nFROM text_relays\nWHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');\n\n# ***************\nSELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count\nFROM users u\nINNER JOIN activities a ON u.id = a.user_id\nWHERE a.type LIKE 'sms%'\nAND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)\nGROUP BY u.id, u.email, u.name, u.softphone_number\nORDER BY sms_count DESC;\n\nselect * from teams where id = 1;\n\nselect * from roles;","depth":4,"on_screen":true,"value":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-01-01';\nand id IN (32415, 32416);\n# and id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;\n\nSELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436\n\nSELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses\nFROM text_relays\nWHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')\nGROUP BY email_provider_id;\nSELECT id, status, telephony_provider_id, created_at\nFROM activities\nWHERE id IN (80028719, 80028846);\nSELECT id, status, code, email_sent_at, created_at, updated_at\nFROM text_relays\nWHERE id IN (32415, 32416);\nSELECT id, status, code, sender, recipient, created_at\nFROM text_relays\nWHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'\nORDER BY created_at DESC\nLIMIT 10;\n\nSELECT id, uuid, status, code, sender, recipient, created_at, updated_at\nFROM text_relays\nWHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');\n\n# ***************\nSELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count\nFROM users u\nINNER JOIN activities a ON u.id = a.user_id\nWHERE a.type LIKE 'sms%'\nAND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)\nGROUP BY u.id, u.email, u.name, u.softphone_number\nORDER BY sms_count DESC;\n\nselect * from teams where id = 1;\n\nselect * from roles;","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
|
-2066120669465673956
|
2218635325254022727
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visual_change
|
accessibility
|
NULL
|
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #
SELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;
select * from users where team_id = 51; # 7783
SELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130
select * from activity_searches where user_id = 7783;
select * from activity_search_filters where activity_search_id IN (32291, 32292);
SELECT asf.activity_search_id, asf.id, asf.value
FROM activity_search_filters asf
WHERE asf.filter = 'group_id'
AND asf.value IN (
SELECT CONCAT(
HEX(SUBSTR(uuid, 5, 4)), '-',
HEX(SUBSTR(uuid, 3, 2)), '-',
HEX(SUBSTR(uuid, 1, 2)), '-',
HEX(SUBSTR(uuid, 9, 2)), '-',
HEX(SUBSTR(uuid, 11))
)
FROM groups
WHERE deleted_at IS NOT NULL
);
SELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where provider = 'hubspot';
SELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133
SELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null
# [PASSWORD_DOTS]
select * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';
select
cp.*
# DISTINCT t.id
# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields
FROM crm_profiles cp
JOIN crm_configurations crm on crm.id = cp.crm_configuration_id
JOIN users u on u.id = cp.user_id
JOIN teams t ON t.id = crm.team_id
WHERE crm.provider = 'salesforce' and t.status = 'active'
and cp.archived_at IS NULL and u.deleted_at IS NULL
and t.id NOT IN (1093)
and t.id = 2
and cp.contact_fields IS NULL;
# and c.crm_provider_id = '003Uu00000ojD4NIAU';
SELECT * FROM users WHERE id = 26484;
SELECT * FROM crm_profiles WHERE user_id = 26484;
SELECT * FROM social_accounts WHERE sociable_id = 26484;
SELECT * FROM crm_configurations where provider = 'salesforce';
select * from users where id IN (10022, 10403);
select * from users where team_id IN (526);
select * from teams where id IN (526, 532);
select * from crm_configurations where id IN (500, 516);
select * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);
select * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 526 and sa.provider = 'salesforce';
select * from team_settings where team_id IN (526, 532);
select * from users where id IN (22824);
select * from crm_profiles where crm_configuration_id IN (1026);
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1093 and sa.provider = 'salesforce';
select * from teams where id = 1099;
select * from users where id = 29643
select * from activity_processing_states;
SELECT * FROM teams where name LIKE '%Fare%'; # 233
SELECT * FROM opportunities where crm_configuration_id = 215
# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'
;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1088 and sa.provider = 'hubspot';
SELECT * FROM teams order by updated_at DESC
SELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account
select * from crm_configurations where provider = 'pipedrive';
select * from teams where id = 957;
select * from crm_configurations where id = 957;
SELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743
SELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;
select * from users where team_id = 1; # 26726 - Gabriela Dureva
SELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific
select * from activities where user_id = 26726 order by id desc;
select * from contacts where crm_configuration_id = 1
and email IN ('[EMAIL]', '[EMAIL]'); # 2094416, 2093620
SELECT * FROM contacts WHERE id = 6284931;
SELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id
WHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;
select * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);
select * from crm_configurations where id = 1;
43801692-1aeb-32ce-acba-5b80a479701a
44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b
405975c0-b3d0-7aaa-821f-09d59cae6dd1
4caf848d-4bed-2299-b248-7788d41f9fca
49bedc3f-f196-eef3-89c3-dea6a3b4aa63
43420989-a09d-b8f8-9806-c8bbf7a02aac
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
SELECT * FROM activities WHERE id = 75461988;
SELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;
select * from contacts where id = 17900517;
select * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id
where crm.provider != 'salesforce';
select * from users where id = 21047;
SELECT * FROM crm_configurations WHERE id = 892;
SELECT * FROM teams WHERE id = 942;
select * from opportunities where team_id = 942 order by updated_at desc;
select * from contacts where team_id = 942 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 942 and sa.provider = 'hubspot';
SELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430
SELECT * FROM crm_configurations WHERE id = 1;
SELECT * FROM teams WHERE crm_id = 1;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
select id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1
SELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430
select * from teams where id = 852;
select * from groups where id = 2286;
select * from sidekick_settings where team_id = 852;
select * from default_activity_types where team_id = 852;
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1 AND u.deleted_at IS NULL
AND u.crm_required = 1
AND u.team_id = 1
ORDER BY u.team_id;
SELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (
18481
);
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1
AND u.deleted_at IS NULL
AND u.crm_required = 1
# AND u.team_id = 1
AND p.id IS NULL -- Move this condition to WHERE clause
ORDER BY u.team_id;
SELECT * FROM opportunities WHERE id = 20002609;
select * from teams where id = 1122; # Velatir, 29953 - [EMAIL]
select * from crm_configurations where id = 1060;
select * from crm_layouts where crm_configuration_id = 1060;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1122 and sa.provider = 'hubspot';
select * from opportunities where team_id = 1122 order by updated_at desc;
select * from crm_field_data where object_type = 'contact';
SELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 248 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS
SELECT * FROM users where id = 24115;
SELECT * FROM accounts where id = 4002896;
SELECT * FROM teams WHERE name LIKE '%adswerve%';
SELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN ("0069N000003GIQ9QAO","0061r000019yGP9AAM","0066900001S2KWlAAN","0066900001TDpj2AAD","0066900001b8uEwAAI","0069N000001rQi0QAE","006QF00000KD40mYAD","006QF00000LzpRJYAZ","0069N000002uomtQAA","0069N000002xlMLQAY","0066900001NV6ubAAD","0061r00001HJp45AAD","006QF00000uTlUoYAK","006QF00000v0bZqYAI");
SELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203
SELECT u.id, u.email, ac.name, a.* FROM activities a
JOIN users u ON a.user_id = u.id
JOIN accounts ac ON a.account_id = ac.id
WHERE
uuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or
uuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or
uuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;
select * from users where id = 5825;
SELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;
select * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;
19594, 862
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 862 and sa.provider = 'salesforce';
select * from automated_reports where id = 36;
select ar.frequency, r.*, ar.* from automated_report_results r
join automated_reports ar on r.report_id = ar.id
where ar.frequency != 'one_off';
select s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;
select * from nudges n where n.activity_search_id
select * from teams where created_at > '2026-03-09';
SELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;
select * from users where team_id = 1 and name like '%Lukas%'; # 7160
SELECT * FROM teams WHERE id = 575;
select * from opportunities where team_id = 575;
SELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,
select * from opportunities where team_id = 1126;
SELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,
select * from opportunities where team_id = 1125;
select * from contacts c
where c.team_id = 882;
SELECT * FROM activities WHERE id = 76822967;
SELECT * FROM crm_profiles WHERE user_id = 15440;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 555;
SELECT * FROM crm_configurations WHERE id = 555;
SELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 581 and sa.provider = 'salesforce';
SELECT * FROM automated_report_results order by id desc;
select * from features;
select * from team_features where feature_id = 40;
select * from teams where id = 556;
select * from automated_reports;
where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , ["pdf","podcast"]
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from automated_report_results order by id desc;
SELECT * FROM automated_report_results WHERE id = 1919;
select * from automated_report_results WHERE report_id = 54;
select * from opportunities where id = 7594349;
SELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - [EMAIL]
select * from playbooks where team_id = 711; # event 226147
SELECT * FROM playbook_categories WHERE playbook_id = 5515;
SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';
SELECT * FROM crm_fields WHERE id = 226147;
SELECT * FROM crm_field_values WHERE crm_field_id = 226147;
SELECT * FROM crm_configurations WHERE id = 692;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 711 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;
select * from leads;
select * from calendars;
SELECT
t.id AS team_id,
t.name,
LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain
FROM teams t
JOIN users u ON u.team_id = t.id
JOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'
LEFT JOIN team_domains td
ON td.team_id = t.id
AND td.deleted_at IS NULL
AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))
GROUP BY t.id, t.name, calendar_domain
ORDER BY t.name, calendar_domain;
select * from users u join calendars c on c.user_id = u.id
where u.team_id = 882;
select * from activities where id = 74049485; # team 563 crm 537
select * from activities where id = 73272382; # team 563 crm 537
select * from activities where id = 64400389; # team 563 crm 537
select * from activities where id = 58081273; # team 563 crm 537
select * from activities where id = 54520297; # team 563 crm 537
select * from participants where activity_id = 58081273;
select * from activities where crm_configuration_id = 537 and provider = 'aircall'
and account_id = 19003658 order by updated_at desc;
select * from contacts where crm_configuration_id = 537 and id = 35957759;
select * from accounts where crm_configuration_id = 537 and id = 19003658;
select * from automated_report_results where id = 1976;
select * from automated_reports where id = 583;
select * from activity_searches where id = 87714;
select * from activity_search_filters where activity_search_id = 87714;
SELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid
or uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;
SELECT * FROM crm_configurations WHERE provider = 'hubspot';
select * from rate_limits;
select * from automated_report_results where media_type = 'pdf' and status = 2
and id IN (18, 1872);
select * from automated_reports where id = 54;
SELECT * FROM users WHERE id IN (24623,29443,29613);
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from text_relays where created_at > '2026-01-01';
and id IN (32415, 32416);
# and id = 32412;
select * from users where team_id = 2 and email like '%scott%' and id = 29510;
SELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436
SELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses
FROM text_relays
WHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')
GROUP BY email_provider_id;
SELECT id, status, telephony_provider_id, created_at
FROM activities
WHERE id IN (80028719, 80028846);
SELECT id, status, code, email_sent_at, created_at, updated_at
FROM text_relays
WHERE id IN (32415, 32416);
SELECT id, status, code, sender, recipient, created_at
FROM text_relays
WHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'
ORDER BY created_at DESC
LIMIT 10;
SELECT id, uuid, status, code, sender, recipient, created_at, updated_at
FROM text_relays
WHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');
# [PASSWORD_DOTS]
SELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count
FROM users u
INNER JOIN activities a ON u.id = a.user_id
WHERE a.type LIKE 'sms%'
AND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)
GROUP BY u.id, u.email, u.name, u.softphone_number
ORDER BY sms_count DESC;
select * from teams where id = 1;
select * from roles;
Project
Project
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52911
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1855
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44
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2026-05-18T11:22:42.747490+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103362747_m2.jpg...
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PhpStorm
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monitor_2
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Search
BaseService \Jiminny\Services\Crm
BaseSer Search
BaseService \Jiminny\Services\Crm
BaseService \Jiminny\Services\Crm...
|
[{"role":"AXTextField","text&# [{"role":"AXTextField","text":"Search","depth":1,"on_screen":false,"role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"BaseService \\Jiminny\\Services\\Crm","depth":4,"bounds":{"left":0.22972074,"top":0.35035914,"width":0.23105054,"height":0.017557861},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"BaseService \\Jiminny\\Services\\Crm","depth":5,"bounds":{"left":0.27027926,"top":1.0,"width":0.13231383,"height":0.0},"on_screen":false}]...
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-8756764058674353927
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-6059283536892994509
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click
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hybrid
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NULL
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Search
BaseService \Jiminny\Services\Crm
BaseSer Search
BaseService \Jiminny\Services\Crm
BaseService \Jiminny\Services\Crm
PhostormFV faVsco.js~Code°9 master kroledeyActivityController.phpCrmOwnerResolver.php x SoftPhoneManager.php© ActivityProviderService.php© callbenormallzerkegistry.onocrmownerkesolver.ongDatalmponhandlerintenace.ongMeeuingbotservice.onpcParuicioantconsentservice.ono© ParticipantsService.phpResponseValidationtrait.pho•SalestorceGetUsertrait.phpStDenormaliserMainCrmDatatrait.phoC) TrackRecordingFileSizeService.phoC) TrackRecordingSizeEntorcer.ohoTVallidate 2mit?rosoect-vent.frait.onoAlRevortsN Crmim close• CopperN CrmOhiectcD DecorateActivityDummy› D Helpersv D HubspotAccountSyncStrategy> D ActionsContactSyncStrategy•_DTO>O Fields• JournalMetadataOpportunitvsyncstrateay• Padinationi• ProspectSearchStrateav• D Redisv [EMAIL] Writeermtrait.nho>M Utilc• WehhookC) RatchSvncCollector.nhn© BatchSyncRedisService.php© Client.php© [EMAIL]© DecorateActivity.php(e) SioldNofinitione nhn* @throws SocialAccountTokenInvalidException* @throws ContainerExceptionInterface* @throws NotFoundExceptionInterfacepublic function prepareCrmService(): ServiceInterface$crmService = $this->getUnprovisionedCrmService();trytscrmservice->secuser(sch1s->1ncegrac1onAamin*Choose Implementation of Servicelnterface |Jiminny|Contracts\Services\Crm.setUser (6 found)sthis-> logger->@ & BaseService(Jiminny\Services\Crm@ & Service@ & Service\Viminny|Services\Crm\Copper@ & Service\Viminny|Services\Crm\IntegrationApp\Jiminny|Services\Crm\Pipedrive@ & SettingsInterface\Jiminny|Contracts\Services\Crm\Jiminny\Contracts\Services\Crm} catch_ (SocialAccountTokenInvaLidEycention Sexcention){589591' [CrmOwnerResolver) Integration owner is not connected, attempting team members',*crm_provider' => $this-›providerSlug,*crm_owner' => $this->integrationAdmin->getId(),= Sthis->team->aetIdo.593594595597599// If the activity provider user has a broken CRM connection,I/ try and fall back to team owner, or the user with most capable role and active connectic 601$crmUserResolved = $this->fallbackResolveCrmUser();602if (! $crmUserResolved) €603$this->logger->info(604' [CrmOwnerResolver] No team member found with active crm connection','crm provider' => Sthis->providerslua.'team_id' => $this->team-›getId(),607—608609No viable user was Found within the team. rethrow the ortonnal exceotionthrow sexcention:return ScrmService:ster' has been restored // Rollback // Configure... (3 minutes ago)• suppont Dally • In 3omU AskJiminnyReportActivityServiceTest~100% 28• Mon 18 May 14:22:4211v5 AVE custom.logA console [STAGING]E laravel.log4 SF [jiminny@localhost]A HS_Jocal [jiminny@localhost]A console [PROD] X# console [euyCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..Tx: AutovCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE'' END) AS USEr_ifajiminny041 A1 A40 X 65 ^sa.*,t.owner_id FROM social_accounts saJOIN users u on v.id = sa.sociable_idJOIN teams t 1..n<-›1: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce':SELECT * FROM automated_report_results order by id desc;select * from features;celect * from team_features where feature_id = 40;t * from teams where id = 556;t * trom automated reports:id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044["pdf", "podcast"]T * FROM automated_report_results WHERE uuid_to_bin(^822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;t * from automated_report_results order by id desc;OuRECT * FROM automated report results WHERE id = 1919:select * from automated report results WHERE report id = 54:select * from opportunities where 1d = 75945491SELEc * FROM teams WHERE name LIKE "%lesx': # 711, 692. 16067 -Timinnvintearationdlesmills.comselect * from playbooks where team_id = 711; # event 226147SELEd * FROM DLavbook catedonies WHERE DLavbook 10 = 5515SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';SELECT * SROM eom fields WHERE1d = 2261471SELECT * FROM crm_field_values WHERE crm_field_id = 226147;SELECT * FROM crm_configurations WHERE id = 692;SELSCTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE "' END) AS user_id,u.email,sa.*,t.owner_id FROM social_accounts saJOIN users u on u.id = sa.sociable_idJOIN teams t 1..n<-›1: on t.id = u.team_idWHERE U.team_id = 711 and sa.provider = 'salesforce';SELECT * FROM crm_profiles cp JOIN users u 1..n<->1: on U.id = cp.user_id WHERE v.team_id = 711;select * from leads:select * from calendarsSELENTO php -1 /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolvenOutbound calls ([EMAIL] method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method):• Replaced direct CRM service user setting with CrmOwnerResolver•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method:• Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen• If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SoctalAccountTokenTnvalidFycention sparches for team members with active CPM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until finding one with a valid connection6 K oll foil Abrowe tho cricinol ovcontiony/ D TextMessagingService.php +30-5Reiect alllAccent alliAsk anvthing 884-D)W Windsurf Teamc60-28UTE.8f 4 spaces...
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2026-05-18T11:22:42.747475+00:00
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PhpStorm
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Search
BaseService \Jiminny\Services\Crm
BaseSer Search
BaseService \Jiminny\Services\Crm
BaseService \Jiminny\Services\Crm
Service \Jiminny\Services\Crm\Copper
BaseService \Jiminny\Services\Crm...
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BaseService \Jiminny\Services\Crm
BaseSer Search
BaseService \Jiminny\Services\Crm
BaseService \Jiminny\Services\Crm
Service \Jiminny\Services\Crm\Copper
BaseService \Jiminny\Services\Crm...
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faVsco.js – CrmOwnerResolver.php
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Project: faVsco.js, menu
master, menu
Start Listen Project: faVsco.js, menu
master, menu
Start Listening for PHP Debug Connections
AskJiminnyReportActivityServiceTest...
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Project: faVsco.js, menu
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Start Listen Project: faVsco.js, menu
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Start Listening for PHP Debug Connections
AskJiminnyReportActivityServiceTest
SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DOCKER (docker-compose)asticsearch"h:9200/"3"data"],"pid":7,"message": "UnableDEV (docker)₴82revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:22:29Z" , "tags" : ["warning"asticsearch", "data"], "pid" :7,"message" : "No livingconnections"}1 {"type": "log"!,"taskManager","@timestamp": "2026-05-18T11:22:29Z""taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLivingconnections"}kibanaticsearch"{"type":"log""@timestamp": "2026-05-18T11:22:29Z","tags" : ["error","data"],"pid" :7, "message": "[ConnectionError]:getaddrinfo ENOTFOUND elasticsearchelasticsearch:9200"}docker_lamp_12026-05-18 11:22:25 Running ['artisan'mailbox:batch: createl6sDONEdocker_1amp_11 '/usr/local/bin/php' 'artisan'mailbox:batch: create › */proc/1/fd/12>&1kibanaticsearch"1 {"type": "log""@timestamp": "2026-05-18T11:22:31Z", "tags": ["error""elas"pid":7, "message":"[ConnectionError]:getaddrinfo ENOTFOUND elasticseelasticsearch: 9200*}1 {"type": "log""@timestamp": "2026-05-18T11:22:32Z","tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:22:32Z" , "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message" : "No livingconnections"}I {"type" : "log", "@timestamp" : "2026-05-18T11:22:32Z","tags" : ["error","taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}docker_lamp_12026-05-18 11:22:31 Running ['artisan'activity: sync'ringcentral' 'a'talkdesk'--from='2026-05-18 11:06:00'--to='2026-05-1811:22:00']-05-18 11:22:32 Jiminny\Jobs\Mailbox\CreateBatchesdocker_lamp_12026-05-18 11:22:32 Jiminny\Jobs\Mailbox\CreateBatches1 {"type" : "log","@timestamp" : "2026-05-18T11:22:34Z""tags" : ["error", "elas, "data"], "pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}1 {"type" : "log""@timestamp": "2026-05-18T11:22:35Z""tags": ["warning"asticsearch", "data"], "pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:22:35Z", "tags" : ["warning", "elasticsearch", "data"], "pid":7, "message" : "No living connections"}kibana1 {"type" : "log".,"@timestamp" : "2026-05-18T11:22:35Z", "tags" : ["error", "plugins""taskManager",,"taskManager"],"pid" :7,"message": "Failed to poll for work: Error: NoLiving connections"}View in Docker Desktopo View ConfigEnable WatchHomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka StoyanovaStoyan Tomov€. Vasil Vasilev® Galya Dimitrova ELe Todor Stamatov "N. Mario GeorgievNikolay Ivanov4o James Graham *. Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 38 m100% <78• Mon 18 May 14:22:36Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] •Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OLet's Get Started!G Sign in with Googleне ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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faVsco.js – CrmOwnerResolver.php
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PhostormINavigarecodeFV faVsco.js°9 master kProled PhostormINavigarecodeFV faVsco.js°9 master kProledey© ActivityProviderService.php© callbenormallzerkegistry.onocrmownerkesolver.ongDatalmponhandlerintenace.ong© MeetingBotService.phpcParuicioantconsentservice.ono© ParticipantsService.phpшResponsevalidationtrait.pho•SalestorceGetUsertrait.phpStDenormaliserMainCrmDatatrait.phoC) TrackRecordingFileSizeService.phoC) TrackRecordingSizeEntorcer.ohoTVallidate2mit?rosoect-vent.irait.onoAlRevorts1 CrmIM Clocdi ConnerN CrmOhiectcDecorateActivity1 Dummy> C Helpersv m LnhenotD AccountSyncStrategs> D Actions0 ContactSyncStrategy•_DTO› D Fields• JournalMetadataOpportunitvsyncstrateay• Padinationi• ProspectSearchStrateav• D Redisv [EMAIL] Writeermtrait.nho>M Utilc. M WehhookC) RatchSvncCollector.nhnC) RatchSvncRedisService.nhn© Client.php© ClosedDealStagesService.phpDealFieldsService.php© DecorateActivity.php(e) SioldNofinitione nhnKeractorWindowCActivityController.ongC SoftPhoneManager.pnp© TextMessagingService.phpclacs CrmiwnenResolver8 usadesprivate strina SoroviderStua:public function -_construct(User SintegrationAdmin,string SproviderSlug,1...}* @throws SocialAccountTokenInvalidException* Othrows ContainerExceptionInterface* Othrows NotFoundExceptionInterfacepublic function brepareCrmService: ServiceInterface$crmService = $this->qetUnprovisionedCrmService0:try {scrmservice->setusersth1s->1nteqrat1onAdminsthns->loqger->intol'Crmuwnerresolver Inteoratzon owner matched as Uki Uwner','erm provider' => Sthis->oroviderStua.'erm owner' => Sthis->intearationAdmin->aetido.'team 1d' => Sthis->team->cetido.} catch (SocialAccountTokenInvalidException $exception) ‹'[CrmOwnerResolver) Integration owner is not connected, attempting team members','crm_provider' => Sthis->providerSlug,'crm_owner' => Sthis->integrationAdmin-›getIdO,'team_id' => Sthis->team-›getId,// If the activity provider user has a broken CRM connection.// try and fall back to team owner, or the user with most capable role and active connectic610$crmUserResolved = Sthis->fallbackResolveCrmUser@:if (! $crmUserResolved) {Sthis->logger->info("[CrmOwnerResolver] No team member found with active crm connection'.'crm_ provider' => Sthis->oroviderStua.'team_id' => Sthis->team->qetIdo=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost]& console (PROD] X# console [euy11v5 .VA console [STAGING]570572580581582583584585-- _608609Tx: AutovSo jiminny vCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE'' END) AS USEr_i041 A1 A40 V65 ^U.emailsa.*t.owner_id FROM social_accounts saJOIN users u on v.id = sa.sociable_idJOIN teams t l..n<->l: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce':SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556:select * trom automated reports:where id = 54: # 4fdd41f6-dcf0-30d0-b339-7345381b6044|["pdf" "podcast"]SELECT * FROM automated report results WHERE uuid to bin( '822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;select * from automated_report_results order by za desc;SELECT * FROMWHEKE 10 = 171121select * fromautomated report results WHERE report id = 54:select * from opportunities where 1d = 75943491SELE * FROM teams WHERE name LIKE "%lesx': # 711, 692. 16067 -Timinnvintearationdlesmills.comselect * from playbooks where team_id = 711; # event 226147SELEd * FROM Dlavbook catedonies WHERE Dlavbook 1d = 55151SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event':SELECT * SROM eom fields WHERE1d = 2261471SELECT * FROM crm_field_values WHERE crm_field_id = 226147;SELECT * FROM crm_configurations WHERE id = 692;SELSCTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '• END) AS user_id,v.emailsa.*t.owner id FROM social accounts saJOIN users u on v.id = sa.sociable idJOIN teams t 1..n<->1: on t.id = u.team idWHERE u.team id = 711 and sa.provider = 'salesforce':SELECT * FROM crm profiles cp JOIN users u 1..n<->1: on u.id = co.user id WHERE u.team_id = 711:select * from leads:select * from calendarsSELECT• suppont Dally • In 3om100% Lz• Mon 18 May 14:22:35U AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolvenOutbound calls ([EMAIL] method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SoctalAccountTokenTnvalidFycention sparches for team members with active CPM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection6 K oll foil Abrowe tho cricinol evcontiony/ • TextMessagingService.php +30-5Ask anvthina (884-L)Reiect alllAccent alliWN Windsurf Toams 55-21UTF.8io 4 spaces...
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PhostormINavigarecodeFV faVsco.js°9 master kProled PhostormINavigarecodeFV faVsco.js°9 master kProledey© ActivityProviderService.php© callbenormallzerkegistry.onocrmownerkesolver.ongDatalmponhandlerintenace.ong© MeetingBotService.phpcParuicioantconsentservice.ono© ParticipantsService.phpшResponsevalidationtrait.pho•SalestorceGetUsertrait.phpStDenormaliserMainCrmDatatrait.phoC) TrackRecordingFileSizeService.phoC) TrackRecordingSizeEntorcer.ohoTVallidate2mit?rosoect-vent.irait.onoAlRevorts1 CrmIM Clocdi ConnerN CrmOhiectcDecorateActivity1 Dummy> C Helpersv m LnhenotD AccountSyncStrategs> D Actions0 ContactSyncStrategy•_DTO› D Fields• JournalMetadataOpportunitvsyncstrateay• Padinationi• ProspectSearchStrateav• D Redisv [EMAIL] Writeermtrait.nho>M Utilc. M WehhookC) RatchSvncCollector.nhnC) RatchSvncRedisService.nhn© Client.php© ClosedDealStagesService.phpDealFieldsService.php© DecorateActivity.php(e) SioldNofinitione nhnKeractorWindowCActivityController.ongC SoftPhoneManager.pnp© TextMessagingService.phpclacs CrmiwnenResolver8 usadesprivate strina SoroviderStua:public function -_construct(User SintegrationAdmin,string SproviderSlug,1...}* @throws SocialAccountTokenInvalidException* Othrows ContainerExceptionInterface* Othrows NotFoundExceptionInterfacepublic function brepareCrmService: ServiceInterface$crmService = $this->qetUnprovisionedCrmService0:try {scrmservice->setusersth1s->1nteqrat1onAdminsthns->loqger->intol'Crmuwnerresolver Inteoratzon owner matched as Uki Uwner','erm provider' => Sthis->oroviderStua.'erm owner' => Sthis->intearationAdmin->aetido.'team 1d' => Sthis->team->cetido.} catch (SocialAccountTokenInvalidException $exception) ‹'[CrmOwnerResolver) Integration owner is not connected, attempting team members','crm_provider' => Sthis->providerSlug,'crm_owner' => Sthis->integrationAdmin-›getIdO,'team_id' => Sthis->team-›getId,// If the activity provider user has a broken CRM connection.// try and fall back to team owner, or the user with most capable role and active connectic610$crmUserResolved = Sthis->fallbackResolveCrmUser@:if (! $crmUserResolved) {Sthis->logger->info("[CrmOwnerResolver] No team member found with active crm connection'.'crm_ provider' => Sthis->oroviderStua.'team_id' => Sthis->team->qetIdo=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost]& console (PROD] X# console [euy11v5 .VA console [STAGING]570572580581582583584585-- _608609Tx: AutovSo jiminny vCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE'' END) AS USEr_i041 A1 A40 V65 ^U.emailsa.*t.owner_id FROM social_accounts saJOIN users u on v.id = sa.sociable_idJOIN teams t l..n<->l: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce':SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556:select * trom automated reports:where id = 54: # 4fdd41f6-dcf0-30d0-b339-7345381b6044|["pdf" "podcast"]SELECT * FROM automated report results WHERE uuid to bin( '822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;select * from automated_report_results order by za desc;SELECT * FROMWHEKE 10 = 171121select * fromautomated report results WHERE report id = 54:select * from opportunities where 1d = 75943491SELE * FROM teams WHERE name LIKE "%lesx': # 711, 692. 16067 -Timinnvintearationdlesmills.comselect * from playbooks where team_id = 711; # event 226147SELEd * FROM Dlavbook catedonies WHERE Dlavbook 1d = 55151SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event':SELECT * SROM eom fields WHERE1d = 2261471SELECT * FROM crm_field_values WHERE crm_field_id = 226147;SELECT * FROM crm_configurations WHERE id = 692;SELSCTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '• END) AS user_id,v.emailsa.*t.owner id FROM social accounts saJOIN users u on v.id = sa.sociable idJOIN teams t 1..n<->1: on t.id = u.team idWHERE u.team id = 711 and sa.provider = 'salesforce':SELECT * FROM crm profiles cp JOIN users u 1..n<->1: on u.id = co.user id WHERE u.team_id = 711:select * from leads:select * from calendarsSELECT• suppont Dally • In 3om100% Lz• Mon 18 May 14:22:35U AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolvenOutbound calls ([EMAIL] method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SoctalAccountTokenTnvalidFycention sparches for team members with active CPM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection6 K oll foil Abrowe tho cricinol evcontiony/ • TextMessagingService.php +30-5Ask anvthina (884-L)Reiect alllAccent alliWN Windsurf Toams 55-21UTF.8io 4 spaces...
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52907
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PhpStorm
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faVsco.js – TextMessagingService.php
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1
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monitor_1
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Project: faVsco.js, menu
master, menu
Start Listen Project: faVsco.js, menu
master, menu
Start Listening for PHP Debug Connections...
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Project: faVsco.js, menu
master, menu
Start Listen Project: faVsco.js, menu
master, menu
Start Listening for PHP Debug Connections
SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82DOCKER (docker-compose)'/proc/1/fd/1' 2>&11 {"type" : "log""@timestamp": "2026-05-18T11:22:21Z","tags" : ["error"ticsearch", "data"],"pid" :7, "message" : "[ConnectionError]:getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}kibana1 {"type": "log""@timestamp": "2026-05-18T11:22:23Z"'tags" : ["warning"elasticsearch", "data"], "pid" :7, "message" : "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:22:23Z", "tags" : ["warning", "elasticsearch", "data"],"pid" :7,"message": "No livingconnections"}kibanains"1 {"type": "log""@timestamp":"2026-05-18T11:22:23Z", "tags" : ["error", "plug"taskManager""taskManager"], "pid" :7, "message": "Failed to pollfor work: Error: NoLiving connections"}kibana{"type" : "log""@timestamp": "2026-05-18T11:22:24Z","tags" : ["error", "elasticsearch", "data"],"pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearchelasticsearch: 9200"}docker_lamp_112026-05-18 11:22:20 Running ['artisan'conference:monitor:count] ...4S DONEdocker_lamp_1 | l '/usr/local/bin/php' 'artisan' conference:monitor: count › */proc/1/fd/1' 2>&1kibana1 {"type": "log", "@timestamp" : "2026-05-18T11:22:26Z", "tags" : ["warning"asticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No living connections"}kibanains"1 {"type": "log"!"@timestamp": "2026-05-18T11:22:26Z", "tags" : ["error", "plug, "taskManager","taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log""@timestamp" : "2026-05-18T11:22:26Z" , "tags" : ["error", "elasticsearch", "data"], "pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch: 9200"}kibana1 {"type" : "log""@timestamp": "2026-05-18T11:22:29Z""tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:22:29Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibana1 {"type" : "log"!ins","@timestamp": "2026-05-18T11:22:29Z""tags" : ["error","plug,"taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:22:29Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktopo View ConfigEnable WatchHomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "N. Mario Georgiev. Nikolay Ivanov4o James Graham *2 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 38 m100% <78• Mon 18 May 14:22:31Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] ~Update your information::LANGUAGES SPOKEN DURING CALLSEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OG Sign in with GoogleLet's Get Started!не ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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PhpStorm
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faVsco.js – TextMessagingService.php
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1
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NULL
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monitor_2
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Project: faVsco.js, menu
master, menu
Start Listen Project: faVsco.js, menu
master, menu
Start Listening for PHP Debug Connections
AskJiminnyReportActivityServiceTest
Run 'AskJiminnyReportActivityServiceTest'
Debug 'AskJiminnyReportActivityServiceTest'
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JetBrains AI
Search Everywhere
IDE and Project Settings...
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Project: faVsco.js, menu
master, menu
Start Listen Project: faVsco.js, menu
master, menu
Start Listening for PHP Debug Connections
AskJiminnyReportActivityServiceTest
Run 'AskJiminnyReportActivityServiceTest'
Debug 'AskJiminnyReportActivityServiceTest'
More Actions
JetBrains AI
Search Everywhere
IDE and Project Settings
PhpStormViewINavigareCodeLaravelRefactorJOOISWindowFV faVsco.js°9 master kProiect vC) ActivitvController.pnp© TextMessagingService.php XC) CachedCrmServiceDecorator.onp© CountryCodeResolver.php© CrmActivityProviderIntegratedEventListe© CrmActivityService.phpclass TextMessagingService0cmeonniguratonsetuingsservice.ong© CrmObjectsResolver.php© DefaultProspectSearchStrategy.php© EmailHelper.php© FindsProspectinterface.phpC Layoutmanager.pnp© MatchDomainByEmaillnterface.php128888c) OpporunityAcuivitymaicher.phgOpponunilvsyncs.rarecvincenace.onoc) Opponunilvsyncs.rareavresolver.ono@ ProspectSearchScope.php© ProspectSearchStrategyFactory.php1ProspectSearchStratecvintertace.ohoC) ProviderRedistrv.ono@ RecordSelector.ohrT ResolveComoanvNameBv=mailtrait.oho(C) TimePerioditerator.ohom imoortM InternaKioskv M AutomatedRenortc© ActivityTypeService.phpS58855© AskJiminnyReportActivityService.php106©AutomatedReportsCallbackService.ph107© AutomatedReportsService.php@ DealStagesService.php© RecipientsService.php110€ ReportSort.php€ ReportSortDirection.php© KioskService.php0 Mail0 MeetingGenerator0 Notification07 OAuth2W RecallAM SecurityStrategyMStreamindM TeamM TelenhonvC)InsiahtsService.oho(C) TwilioClientRuilder nhnPUbLIC TUnctiOn bUILdACtIVItystrina Sfromstring $to,string Smessage,Ostrina ScustomerTdl?string $objectType,?string $countryCode): Activity {Slead = null.$account = null;$contact = null;$stage = null;$team = $user->getTeamO:ScrmService = Sthis->providerRegistry->get($team->crm->provider);'team' => $teamaintearationAdmin' => Suser'providerSlug' => Steam->getCrmConfigurationO->getProviderNameO1):$crmService = $crmResolver->prepareCrmService);} catch (\Throwable $throwable) {if (! Suser->isCrmRequired()) {$crmService = Sthis->providerRegistry->get(Steam->crm->provider):$crmService->setUser($team->get0wnerO):}else {SermService->setllser(Suser)throw $throwable:-591592594NRESif (ScustomerId)=603604#/Ouery the CRM for full details of this customer- 605Slead. Saccount. Sooportunitv.$contact, $stage, $crmCountryCode] = $crmService->parseR 606607/I Prefen the nassed country code fron Twilio oven CPM data.if ($countryCode ae= null && $crmCountryCode) €608609—610611else {I=612Sdeconaton = nosolved nae: CachedCrmSenviceleconaton:clacs):613Il dookan whe theAccept File *+ bex tReiect file based oe cheirfieaoae number.617=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost]& console (PROD] X# console [euyA console [STAGING]Tx: AutovSo jiminny v570571572— 573574575[576577CONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE'' END) AS USEr_i041 A1 A40 V65 ^sa.*t.owner_id FROM social_accounts saNoun usens u on u.ide sa.sociablle 1diJOIN teams t 1..n<->1: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce';SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556:select * from automated reports:where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044,["pdf" "podcast"]SELECT * FROMautomated report results WHERE uuid to bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid:select * from automated report resultsorder by id desc;SELECT * FROMWHERE id = 1919:select * fromautomated report results WHERE report id = 54:select * from opportunities where id = 7594349:SELECT * FROM teams WHERE name LIKE '%Les%"; # 711, 692, 16067 - [EMAIL] * from playbooks where team_id = 711; # event 226147SELECT * FROM olavbook cateaonies WHERE olavbook id = 5515:SELECT * FROM crm_fields WHERE Crm_configuration_id = 692 and object_type = 'event';SELECT * FROM eom fields WHERE1d = 2261471SELECT * FROM crm_field_values WHERE crm_field_id = 226147;SELECT * FROM crm_configurations WHERE id = 692;SELECTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE "• END) AS user_id,* ounen id EPOM cocial accounte c.IOTN ucene non uid = ca cociable ioJOIN teams t 1..n<->1: on t.id = u.team idWHERE U.team_id = 711 and sa.provider = 'salesforce";SELECT * FROM crm profiles co JOIN users u 1..n<->1: on u.id = cp.user id WHERE u.team_id = 711:select * from leadsselect * from calendarsSELECT• suppont Dally • In 30 m100% L2• Mon 18 May 14:22:28U AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.pnp• Added import: crmuwnerkesolven• Outbound callis (createdutboundAct ivity method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is required and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SocialAccountTokenTnvalidFycention. sparches for team members with active CRM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection6 K oll foil Abrowe tho cricinol ovcontiony/ • TextMessagingService.php +30-5Ask anvthing 884-D)Reiect alllAccent alliW Windsurf Teams22-22UTC.8io 4 spaces...
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faVsco.js – TextMessagingService.php
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Project: faVsco.js, menu
SlackFileEditViewGoHistor Project: faVsco.js, menu
SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82DOCKER (docker-compose)kibana{"type" : "log""@timestamp": "2026-05-18T11:22:19Z"asticsearch","tags" : ["warning""elh:9200/"},"data"], "pid" :7,'"message" : "Unabletorevive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:22:19Z", "tags" : ["warning".asticsearch", "data"],"pid":7,"message": "No livingconnections "}kibana1 {"type" : "log".ins""taskManager","@timestamp" : "2026-05-18T11:22:19Z","tags" : ["error""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLivingconnections"}docker_lamp_12026-05-18 11:22:18 Running ['artisan'mailbox:batch:process --max-batches=15J2S DONEdocker_lamp_11 '/usr/local/bin/php' 'artisan' mailbox:batch:process --max-batches=15 > '/proc/1/fd/1' 2>&1kibana1 {"type": "log""@timestamp" : "2026-05-18T11:22:21Z", "tags" : ["error", "elasticsearch",, "data"],"pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearchelasticsearch: 9200"}1 {"type" : "log""@timestamp": "2026-05-18T11:22:23Z","tags" : ["warning", "elasticsearch","data"], "pid" :7,"message" : "Unableto revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:22:23Z" , "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No livingconnections"}kibanains"1 {"type" : "log""@timestamp":"2026-05-18T11:22:23Z""tags" : ["error","plug, "taskManager","taskManager"], "pid" :7, "message" : "Failed to pollLivingconnections"}for work: Error: Nokibana1 {"type" : "log""@timestamp": "2026-05-18T11:22:24Z","tags" : ["error", "elasticsearch".,"data"],"pid":7,"message":"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearchelasticsearch: 9200"}docker_lamp_112026-05-18 11:22:20 Running ['artisan' conference:monitor: count] ...45DONEdocker_lamp_1|l '/usr/local/bin/php' 'artisan'conference:monitor: count > '/proc/1/fd/1' 2>&1kibana1 {"type": "log", "@timestamp": "2026-05-18T11:22:26Z""tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:22:26Z" , "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibana1 {"type" : "log"!, "@timestamp": "2026-05-18T11:22:26Z""tags" : ["error","plugins","taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:22:26Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktop• View ConfigEnable WatchHomeDMsActivityFilesLaterMoreJiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "N8. Mario Georgiev. Nikolay Ivanov4o James Graham *8 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiE. Lukas Kovalik y... OAppsJira CloudToastSupport Daily • in 38 m100% <78• Mon 18 May 14:22:28Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] ~Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OLet's Get Started!G Sign in with Googleне ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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faVsco.js – TextMessagingService.php
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #
SELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;
select * from users where team_id = 51; # 7783
SELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130
select * from activity_searches where user_id = 7783;
select * from activity_search_filters where activity_search_id IN (32291, 32292);
SELECT asf.activity_search_id, asf.id, asf.value
FROM activity_search_filters asf
WHERE asf.filter = 'group_id'
AND asf.value IN (
SELECT CONCAT(
HEX(SUBSTR(uuid, 5, 4)), '-',
HEX(SUBSTR(uuid, 3, 2)), '-',
HEX(SUBSTR(uuid, 1, 2)), '-',
HEX(SUBSTR(uuid, 9, 2)), '-',
HEX(SUBSTR(uuid, 11))
)
FROM groups
WHERE deleted_at IS NOT NULL
);
SELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where provider = 'hubspot';
SELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133
SELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null
# [PASSWORD_DOTS]
select * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';
select
cp.*
# DISTINCT t.id
# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields
FROM crm_profiles cp
JOIN crm_configurations crm on crm.id = cp.crm_configuration_id
JOIN users u on u.id = cp.user_id
JOIN teams t ON t.id = crm.team_id
WHERE crm.provider = 'salesforce' and t.status = 'active'
and cp.archived_at IS NULL and u.deleted_at IS NULL
and t.id NOT IN (1093)
and t.id = 2
and cp.contact_fields IS NULL;
# and c.crm_provider_id = '003Uu00000ojD4NIAU';
SELECT * FROM users WHERE id = 26484;
SELECT * FROM crm_profiles WHERE user_id = 26484;
SELECT * FROM social_accounts WHERE sociable_id = 26484;
SELECT * FROM crm_configurations where provider = 'salesforce';
select * from users where id IN (10022, 10403);
select * from users where team_id IN (526);
select * from teams where id IN (526, 532);
select * from crm_configurations where id IN (500, 516);
select * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);
select * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 526 and sa.provider = 'salesforce';
select * from team_settings where team_id IN (526, 532);
select * from users where id IN (22824);
select * from crm_profiles where crm_configuration_id IN (1026);
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1093 and sa.provider = 'salesforce';
select * from teams where id = 1099;
select * from users where id = 29643
select * from activity_processing_states;
SELECT * FROM teams where name LIKE '%Fare%'; # 233
SELECT * FROM opportunities where crm_configuration_id = 215
# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'
;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1088 and sa.provider = 'hubspot';
SELECT * FROM teams order by updated_at DESC
SELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account
select * from crm_configurations where provider = 'pipedrive';
select * from teams where id = 957;
select * from crm_configurations where id = 957;
SELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743
SELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;
select * from users where team_id = 1; # 26726 - Gabriela Dureva
SELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific
select * from activities where user_id = 26726 order by id desc;
select * from contacts where crm_configuration_id = 1
and email IN ('[EMAIL]', '[EMAIL]'); # 2094416, 2093620
SELECT * FROM contacts WHERE id = 6284931;
SELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id
WHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;
select * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);
select * from crm_configurations where id = 1;
43801692-1aeb-32ce-acba-5b80a479701a
44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b
405975c0-b3d0-7aaa-821f-09d59cae6dd1
4caf848d-4bed-2299-b248-7788d41f9fca
49bedc3f-f196-eef3-89c3-dea6a3b4aa63
43420989-a09d-b8f8-9806-c8bbf7a02aac
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
SELECT * FROM activities WHERE id = 75461988;
SELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;
select * from contacts where id = 17900517;
select * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id
where crm.provider != 'salesforce';
select * from users where id = 21047;
SELECT * FROM crm_configurations WHERE id = 892;
SELECT * FROM teams WHERE id = 942;
select * from opportunities where team_id = 942 order by updated_at desc;
select * from contacts where team_id = 942 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 942 and sa.provider = 'hubspot';
SELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430
SELECT * FROM crm_configurations WHERE id = 1;
SELECT * FROM teams WHERE crm_id = 1;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
select id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1
SELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430
select * from teams where id = 852;
select * from groups where id = 2286;
select * from sidekick_settings where team_id = 852;
select * from default_activity_types where team_id = 852;
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1 AND u.deleted_at IS NULL
AND u.crm_required = 1
AND u.team_id = 1
ORDER BY u.team_id;
SELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (
18481
);
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1
AND u.deleted_at IS NULL
AND u.crm_required = 1
# AND u.team_id = 1
AND p.id IS NULL -- Move this condition to WHERE clause
ORDER BY u.team_id;
SELECT * FROM opportunities WHERE id = 20002609;
select * from teams where id = 1122; # Velatir, 29953 - [EMAIL]
select * from crm_configurations where id = 1060;
select * from crm_layouts where crm_configuration_id = 1060;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1122 and sa.provider = 'hubspot';
select * from opportunities where team_id = 1122 order by updated_at desc;
select * from crm_field_data where object_type = 'contact';
SELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 248 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS
SELECT * FROM users where id = 24115;
SELECT * FROM accounts where id = 4002896;
SELECT * FROM teams WHERE name LIKE '%adswerve%';
SELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN ("0069N000003GIQ9QAO","0061r000019yGP9AAM","0066900001S2KWlAAN","0066900001TDpj2AAD","0066900001b8uEwAAI","0069N000001rQi0QAE","006QF00000KD40mYAD","006QF00000LzpRJYAZ","0069N000002uomtQAA","0069N000002xlMLQAY","0066900001NV6ubAAD","0061r00001HJp45AAD","006QF00000uTlUoYAK","006QF00000v0bZqYAI");
SELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203
SELECT u.id, u.email, ac.name, a.* FROM activities a
JOIN users u ON a.user_id = u.id
JOIN accounts ac ON a.account_id = ac.id
WHERE
uuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or
uuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or
uuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;
select * from users where id = 5825;
SELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;
select * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;
19594, 862
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 862 and sa.provider = 'salesforce';
select * from automated_reports where id = 36;
select ar.frequency, r.*, ar.* from automated_report_results r
join automated_reports ar on r.report_id = ar.id
where ar.frequency != 'one_off';
select s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;
select * from nudges n where n.activity_search_id
select * from teams where created_at > '2026-03-09';
SELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;
select * from users where team_id = 1 and name like '%Lukas%'; # 7160
SELECT * FROM teams WHERE id = 575;
select * from opportunities where team_id = 575;
SELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,
select * from opportunities where team_id = 1126;
SELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,
select * from opportunities where team_id = 1125;
select * from contacts c
where c.team_id = 882;
SELECT * FROM activities WHERE id = 76822967;
SELECT * FROM crm_profiles WHERE user_id = 15440;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 555;
SELECT * FROM crm_configurations WHERE id = 555;
SELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 581 and sa.provider = 'salesforce';
SELECT * FROM automated_report_results order by id desc;
select * from features;
select * from team_features where feature_id = 40;
select * from teams where id = 556;
select * from automated_reports;
where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , ["pdf","podcast"]
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from automated_report_results order by id desc;
SELECT * FROM automated_report_results WHERE id = 1919;
select * from automated_report_results WHERE report_id = 54;
select * from opportunities where id = 7594349;
SELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - [EMAIL]
select * from playbooks where team_id = 711; # event 226147
SELECT * FROM playbook_categories WHERE playbook_id = 5515;
SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';
SELECT * FROM crm_fields WHERE id = 226147;
SELECT * FROM crm_field_values WHERE crm_field_id = 226147;
SELECT * FROM crm_configurations WHERE id = 692;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 711 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;
select * from leads;
select * from calendars;
SELECT
t.id AS team_id,
t.name,
LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain
FROM teams t
JOIN users u ON u.team_id = t.id
JOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'
LEFT JOIN team_domains td
ON td.team_id = t.id
AND td.deleted_at IS NULL
AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))
GROUP BY t.id, t.name, calendar_domain
ORDER BY t.name, calendar_domain;
select * from users u join calendars c on c.user_id = u.id
where u.team_id = 882;
select * from activities where id = 74049485; # team 563 crm 537
select * from activities where id = 73272382; # team 563 crm 537
select * from activities where id = 64400389; # team 563 crm 537
select * from activities where id = 58081273; # team 563 crm 537
select * from activities where id = 54520297; # team 563 crm 537
select * from participants where activity_id = 58081273;
select * from activities where crm_configuration_id = 537 and provider = 'aircall'
and account_id = 19003658 order by updated_at desc;
select * from contacts where crm_configuration_id = 537 and id = 35957759;
select * from accounts where crm_configuration_id = 537 and id = 19003658;
select * from automated_report_results where id = 1976;
select * from automated_reports where id = 583;
select * from activity_searches where id = 87714;
select * from activity_search_filters where activity_search_id = 87714;
SELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid
or uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;
SELECT * FROM crm_configurations WHERE provider = 'hubspot';
select * from rate_limits;
select * from automated_report_results where media_type = 'pdf' and status = 2
and id IN (18, 1872);
select * from automated_reports where id = 54;
SELECT * FROM users WHERE id IN (24623,29443,29613);
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from text_relays where created_at > '2026-01-01';
and id IN (32415, 32416);
# and id = 32412;
select * from users where team_id = 2 and email like '%scott%' and id = 29510;
SELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436
SELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses
FROM text_relays
WHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')
GROUP BY email_provider_id;
SELECT id, status, telephony_provider_id, created_at
FROM activities
WHERE id IN (80028719, 80028846);
SELECT id, status, code, email_sent_at, created_at, updated_at
FROM text_relays
WHERE id IN (32415, 32416);
SELECT id, status, code, sender, recipient, created_at
FROM text_relays
WHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'
ORDER BY created_at DESC
LIMIT 10;
SELECT id, uuid, status, code, sender, recipient, created_at, updated_at
FROM text_relays
WHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');
# [PASSWORD_DOTS]
SELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count
FROM users u
INNER JOIN activities a ON u.id = a.user_id
WHERE a.type LIKE 'sms%'
AND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)
GROUP BY u.id, u.email, u.name, u.softphone_number
ORDER BY sms_count DESC;
select * from teams where id = 1;
select * from roles;...
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Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! 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Statements","depth":4,"bounds":{"left":0.51329786,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Playground","depth":4,"bounds":{"left":0.5242686,"top":0.09896249,"width":0.029587766,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"jiminny","depth":4,"bounds":{"left":0.70611703,"top":0.09896249,"width":0.02825798,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code 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Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"41","depth":4,"bounds":{"left":0.6761968,"top":0.123703115,"width":0.009640957,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.6878325,"top":0.123703115,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"40","depth":4,"bounds":{"left":0.69714093,"top":0.123703115,"width":0.010305851,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"65","depth":4,"bounds":{"left":0.7094415,"top":0.123703115,"width":0.010305851,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.12210695,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.12210695,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-01-01';\nand id IN (32415, 32416);\n# and id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;\n\nSELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436\n\nSELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses\nFROM text_relays\nWHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')\nGROUP BY email_provider_id;\nSELECT id, status, telephony_provider_id, created_at\nFROM activities\nWHERE id IN (80028719, 80028846);\nSELECT id, status, code, email_sent_at, created_at, updated_at\nFROM text_relays\nWHERE id IN (32415, 32416);\nSELECT id, status, code, sender, recipient, created_at\nFROM text_relays\nWHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'\nORDER BY created_at DESC\nLIMIT 10;\n\nSELECT id, uuid, status, code, sender, recipient, created_at, updated_at\nFROM text_relays\nWHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');\n\n# ***************\nSELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count\nFROM users u\nINNER JOIN activities a ON u.id = a.user_id\nWHERE a.type LIKE 'sms%'\nAND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)\nGROUP BY u.id, u.email, u.name, u.softphone_number\nORDER BY sms_count DESC;\n\nselect * from teams where id = 1;\n\nselect * from roles;","depth":4,"on_screen":true,"value":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-01-01';\nand id IN (32415, 32416);\n# and id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;\n\nSELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436\n\nSELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses\nFROM text_relays\nWHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')\nGROUP BY email_provider_id;\nSELECT id, status, telephony_provider_id, created_at\nFROM activities\nWHERE id IN (80028719, 80028846);\nSELECT id, status, code, email_sent_at, created_at, updated_at\nFROM text_relays\nWHERE id IN (32415, 32416);\nSELECT id, status, code, sender, recipient, created_at\nFROM text_relays\nWHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'\nORDER BY created_at DESC\nLIMIT 10;\n\nSELECT id, uuid, status, code, sender, recipient, created_at, updated_at\nFROM text_relays\nWHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');\n\n# ***************\nSELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count\nFROM users u\nINNER JOIN activities a ON u.id = a.user_id\nWHERE a.type LIKE 'sms%'\nAND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)\nGROUP BY u.id, u.email, u.name, u.softphone_number\nORDER BY sms_count DESC;\n\nselect * from teams where id = 1;\n\nselect * from roles;","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #
SELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;
select * from users where team_id = 51; # 7783
SELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130
select * from activity_searches where user_id = 7783;
select * from activity_search_filters where activity_search_id IN (32291, 32292);
SELECT asf.activity_search_id, asf.id, asf.value
FROM activity_search_filters asf
WHERE asf.filter = 'group_id'
AND asf.value IN (
SELECT CONCAT(
HEX(SUBSTR(uuid, 5, 4)), '-',
HEX(SUBSTR(uuid, 3, 2)), '-',
HEX(SUBSTR(uuid, 1, 2)), '-',
HEX(SUBSTR(uuid, 9, 2)), '-',
HEX(SUBSTR(uuid, 11))
)
FROM groups
WHERE deleted_at IS NOT NULL
);
SELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where provider = 'hubspot';
SELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133
SELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null
# [PASSWORD_DOTS]
select * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';
select
cp.*
# DISTINCT t.id
# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields
FROM crm_profiles cp
JOIN crm_configurations crm on crm.id = cp.crm_configuration_id
JOIN users u on u.id = cp.user_id
JOIN teams t ON t.id = crm.team_id
WHERE crm.provider = 'salesforce' and t.status = 'active'
and cp.archived_at IS NULL and u.deleted_at IS NULL
and t.id NOT IN (1093)
and t.id = 2
and cp.contact_fields IS NULL;
# and c.crm_provider_id = '003Uu00000ojD4NIAU';
SELECT * FROM users WHERE id = 26484;
SELECT * FROM crm_profiles WHERE user_id = 26484;
SELECT * FROM social_accounts WHERE sociable_id = 26484;
SELECT * FROM crm_configurations where provider = 'salesforce';
select * from users where id IN (10022, 10403);
select * from users where team_id IN (526);
select * from teams where id IN (526, 532);
select * from crm_configurations where id IN (500, 516);
select * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);
select * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 526 and sa.provider = 'salesforce';
select * from team_settings where team_id IN (526, 532);
select * from users where id IN (22824);
select * from crm_profiles where crm_configuration_id IN (1026);
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1093 and sa.provider = 'salesforce';
select * from teams where id = 1099;
select * from users where id = 29643
select * from activity_processing_states;
SELECT * FROM teams where name LIKE '%Fare%'; # 233
SELECT * FROM opportunities where crm_configuration_id = 215
# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'
;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1088 and sa.provider = 'hubspot';
SELECT * FROM teams order by updated_at DESC
SELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account
select * from crm_configurations where provider = 'pipedrive';
select * from teams where id = 957;
select * from crm_configurations where id = 957;
SELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743
SELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;
select * from users where team_id = 1; # 26726 - Gabriela Dureva
SELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific
select * from activities where user_id = 26726 order by id desc;
select * from contacts where crm_configuration_id = 1
and email IN ('[EMAIL]', '[EMAIL]'); # 2094416, 2093620
SELECT * FROM contacts WHERE id = 6284931;
SELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id
WHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;
select * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);
select * from crm_configurations where id = 1;
43801692-1aeb-32ce-acba-5b80a479701a
44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b
405975c0-b3d0-7aaa-821f-09d59cae6dd1
4caf848d-4bed-2299-b248-7788d41f9fca
49bedc3f-f196-eef3-89c3-dea6a3b4aa63
43420989-a09d-b8f8-9806-c8bbf7a02aac
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
SELECT * FROM activities WHERE id = 75461988;
SELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;
select * from contacts where id = 17900517;
select * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id
where crm.provider != 'salesforce';
select * from users where id = 21047;
SELECT * FROM crm_configurations WHERE id = 892;
SELECT * FROM teams WHERE id = 942;
select * from opportunities where team_id = 942 order by updated_at desc;
select * from contacts where team_id = 942 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 942 and sa.provider = 'hubspot';
SELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430
SELECT * FROM crm_configurations WHERE id = 1;
SELECT * FROM teams WHERE crm_id = 1;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
select id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1
SELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430
select * from teams where id = 852;
select * from groups where id = 2286;
select * from sidekick_settings where team_id = 852;
select * from default_activity_types where team_id = 852;
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1 AND u.deleted_at IS NULL
AND u.crm_required = 1
AND u.team_id = 1
ORDER BY u.team_id;
SELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (
18481
);
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1
AND u.deleted_at IS NULL
AND u.crm_required = 1
# AND u.team_id = 1
AND p.id IS NULL -- Move this condition to WHERE clause
ORDER BY u.team_id;
SELECT * FROM opportunities WHERE id = 20002609;
select * from teams where id = 1122; # Velatir, 29953 - [EMAIL]
select * from crm_configurations where id = 1060;
select * from crm_layouts where crm_configuration_id = 1060;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1122 and sa.provider = 'hubspot';
select * from opportunities where team_id = 1122 order by updated_at desc;
select * from crm_field_data where object_type = 'contact';
SELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 248 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS
SELECT * FROM users where id = 24115;
SELECT * FROM accounts where id = 4002896;
SELECT * FROM teams WHERE name LIKE '%adswerve%';
SELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN ("0069N000003GIQ9QAO","0061r000019yGP9AAM","0066900001S2KWlAAN","0066900001TDpj2AAD","0066900001b8uEwAAI","0069N000001rQi0QAE","006QF00000KD40mYAD","006QF00000LzpRJYAZ","0069N000002uomtQAA","0069N000002xlMLQAY","0066900001NV6ubAAD","0061r00001HJp45AAD","006QF00000uTlUoYAK","006QF00000v0bZqYAI");
SELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203
SELECT u.id, u.email, ac.name, a.* FROM activities a
JOIN users u ON a.user_id = u.id
JOIN accounts ac ON a.account_id = ac.id
WHERE
uuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or
uuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or
uuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;
select * from users where id = 5825;
SELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;
select * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;
19594, 862
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 862 and sa.provider = 'salesforce';
select * from automated_reports where id = 36;
select ar.frequency, r.*, ar.* from automated_report_results r
join automated_reports ar on r.report_id = ar.id
where ar.frequency != 'one_off';
select s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;
select * from nudges n where n.activity_search_id
select * from teams where created_at > '2026-03-09';
SELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;
select * from users where team_id = 1 and name like '%Lukas%'; # 7160
SELECT * FROM teams WHERE id = 575;
select * from opportunities where team_id = 575;
SELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,
select * from opportunities where team_id = 1126;
SELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,
select * from opportunities where team_id = 1125;
select * from contacts c
where c.team_id = 882;
SELECT * FROM activities WHERE id = 76822967;
SELECT * FROM crm_profiles WHERE user_id = 15440;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 555;
SELECT * FROM crm_configurations WHERE id = 555;
SELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 581 and sa.provider = 'salesforce';
SELECT * FROM automated_report_results order by id desc;
select * from features;
select * from team_features where feature_id = 40;
select * from teams where id = 556;
select * from automated_reports;
where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , ["pdf","podcast"]
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from automated_report_results order by id desc;
SELECT * FROM automated_report_results WHERE id = 1919;
select * from automated_report_results WHERE report_id = 54;
select * from opportunities where id = 7594349;
SELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - [EMAIL]
select * from playbooks where team_id = 711; # event 226147
SELECT * FROM playbook_categories WHERE playbook_id = 5515;
SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';
SELECT * FROM crm_fields WHERE id = 226147;
SELECT * FROM crm_field_values WHERE crm_field_id = 226147;
SELECT * FROM crm_configurations WHERE id = 692;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 711 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;
select * from leads;
select * from calendars;
SELECT
t.id AS team_id,
t.name,
LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain
FROM teams t
JOIN users u ON u.team_id = t.id
JOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'
LEFT JOIN team_domains td
ON td.team_id = t.id
AND td.deleted_at IS NULL
AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))
GROUP BY t.id, t.name, calendar_domain
ORDER BY t.name, calendar_domain;
select * from users u join calendars c on c.user_id = u.id
where u.team_id = 882;
select * from activities where id = 74049485; # team 563 crm 537
select * from activities where id = 73272382; # team 563 crm 537
select * from activities where id = 64400389; # team 563 crm 537
select * from activities where id = 58081273; # team 563 crm 537
select * from activities where id = 54520297; # team 563 crm 537
select * from participants where activity_id = 58081273;
select * from activities where crm_configuration_id = 537 and provider = 'aircall'
and account_id = 19003658 order by updated_at desc;
select * from contacts where crm_configuration_id = 537 and id = 35957759;
select * from accounts where crm_configuration_id = 537 and id = 19003658;
select * from automated_report_results where id = 1976;
select * from automated_reports where id = 583;
select * from activity_searches where id = 87714;
select * from activity_search_filters where activity_search_id = 87714;
SELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid
or uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;
SELECT * FROM crm_configurations WHERE provider = 'hubspot';
select * from rate_limits;
select * from automated_report_results where media_type = 'pdf' and status = 2
and id IN (18, 1872);
select * from automated_reports where id = 54;
SELECT * FROM users WHERE id IN (24623,29443,29613);
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from text_relays where created_at > '2026-01-01';
and id IN (32415, 32416);
# and id = 32412;
select * from users where team_id = 2 and email like '%scott%' and id = 29510;
SELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436
SELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses
FROM text_relays
WHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')
GROUP BY email_provider_id;
SELECT id, status, telephony_provider_id, created_at
FROM activities
WHERE id IN (80028719, 80028846);
SELECT id, status, code, email_sent_at, created_at, updated_at
FROM text_relays
WHERE id IN (32415, 32416);
SELECT id, status, code, sender, recipient, created_at
FROM text_relays
WHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'
ORDER BY created_at DESC
LIMIT 10;
SELECT id, uuid, status, code, sender, recipient, created_at, updated_at
FROM text_relays
WHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');
# [PASSWORD_DOTS]
SELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count
FROM users u
INNER JOIN activities a ON u.id = a.user_id
WHERE a.type LIKE 'sms%'
AND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)
GROUP BY u.id, u.email, u.name, u.softphone_number
ORDER BY sms_count DESC;
select * from teams where id = 1;
select * from roles;...
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2026-05-18T11:22:20.804219+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103340804_m2.jpg...
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PhpStorm
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faVsco.js – TextMessagingService.php
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1
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monitor_2
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PhpStormProiect vViewINavigareCodeLaravelRefactorJ PhpStormProiect vViewINavigareCodeLaravelRefactorJOOISWindowFV faVsco.js°9 master k >~/iiminny/app/app/Services/Telephony/TextMessagingService.php› D ConferenceHandlerv D [EMAIL]© ConferenceCallbackHandler.phpConferenceManager.php>ODTOC Event>D Exceptione Job>W ResolvelService,DVOc)wilioconstants.onoc)TwiioReoositorv.onoUoloaden7 UriGeneratorD UtilityM UuidIM WaveformM Wehhookeh Workflow> M ConfiaurationD ConsoleM Commande>@ ActivitiesD) Analytics)mCnlondarev0 erm>C Hubspot› IntegrationApp> D Traitsc) AddLavoutEntities.phpc) AutoloaDelavedcommand.pho© BackfillOpportunityUserFromAccount(C3ullhorncommandAostract.onoC) BullhornPinaCommand.ohvC) BullhornSearchCommand.onvCActivityController.ongurmownerkesolver.phpSoftPhoneManager.php x© TextMessagingServicefinal readonly class SoftPhoneManager implements ConferenceManagerprivate tuncclolcreateInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Aopitnereformat: 'Sorry, dialing %s is not available with your subscription..' Please contact your manager to enable additional destinations.',values: Sregion ?? ' this number',4 SF [jiminny@localhost]4 HS_local [jiminny@localhost]« console [PROD] X# console [euyC) BullhornSessionCommand.ohv@ CheckActivitvLoagableCommand.ohp© CleanDuplicateFieldDataCommand.ohC) [EMAIL]@ LoaActivitiesCommand.ohnC) ManadeSvncStrateavCommand.nhnlC) MatchCrmOhiectsCommand.nhnC) Match@nnortunitvActivitiesCommandl346347(C) MiarateProvider nhnl© ProcessHubspotObjectsSyncBatches,(c DurcoDolatod@nnortunitiacCommandlc DocotGovornorl imite nhnl(@) SendNotLoaged.phpSetupActivityTypeForFollowUp.php572573574575576'577578De90g • Tx:Auto vu.emarsa.*t.owner_id FROM social_accounts saJOIN users u on v.id = sa.sociable_idJOIN teams t .n<->l: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce';$lead = $account = Sopportunity = $contact = $stage = null:tryf$crmResolver = app( abstract: CrmOwnerResolver::class, ["ceam = sroomuwner->qecleamor'integrationAdmin' => $roomOwner.'provzderslua = sroomuwner-›oer eamo-›geturmuontzqurarono-›oerProvzdervameo1);ScrmService = ScrmResolver->prepareCrmServiceoSlead. Saccount. Sopportunitv. Scontact. Sstagel = ScrmService->matchBvPhone5805815825835841585586587588sroomowner->detdlo} catch (\Throwable $throwable) {Sthis->loager->error METHOD.': crm exception', [5915921):594// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happeni595/** @var Models\Activity Sactivity *Sactivity = SroomOwner->activities()-›create(['type'= Modele Activity.•турр SпстрHOмє TaROlINnI'provider'Lead-10''account id=> Models\Activity::PROVIDER_TWILIO,=> $team->crm_id,=> $lead->id ?? null,=> Saccount→>id ?? null.=> Scontact->id ?? null.=> Sopportunity->id ?? null.= Sstage->1d ?? null.=> Models Activity::STATUS_RINGING.=> Models\Activitv::RECORDING_OFF.599600601602603code' => Sthis->oetVonceRecordangReasonlode Steam. Scalleriid)scheduled start time=> Snow.1);606-607608-609610[611612613** Gvar Models Session Ssession *^Ssession = Sactivitv->sessions()->create(|tvne7 1 0f 2 edits=y M/ v Accept File &+~ TXPRejecuFileRo & e + 1 of 2 files →615616Ippanon1di= Scoomiwnen->ae+Regiontdollhac heon rectored /l Pollback II Confiaure (2 minutes aao)So jiminny vCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE' END) AS USer_1041 A1 A40 V65 ^SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556:select * trom automated reports:where id = 54: # 4fdd41f6-dcf0-30d0-b339-7345381b6044["pdf" "podcast"]SELECT * FROM automated report results WHERE uuid to bin( '822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;order by id desc;SELECT * FROMWHERE id = 1919:select * fromautomated report results WHERE report id = 54:select * from opportunities where 1d = 7594549:SELE * FROM teams WHERE name LIKE "%lesx': # 711, 692. 16067 -Timinnvintearationdlesmills.comselect * from playbooks where team_id = 711; # event 226147SELEd * FROM Dlavbook catedonies WHERE Dlavbook 1d = 55151SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event':SELECT * SROM eom fields WHEREI1d = 2261471SELECT * FROM crm_field_values WHERE crm_field_id = 226147;SELECT * FROM crm_configurations WHERE id = 692SELECTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN'(owner)' ELSE '' END) AS user_id,JOIN users u on v.id = sa.sociable idJOIN teams t 1..n<->1: on t.id = u.team idWHERE u.team id = 711 and sa.provider = 'salesforce':SELECT * FROM crm profiles cp JOIN users u 1..n<->1: on u.id = co.user id WHERE u.team_id = 711:select * from leads,select * from calendarsSELECT• suppont Dally • In 3om100% L2• Mon 18 May 14:22:20AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolven• Outbound callis (createdutboundAct ivity method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SoctalAccountTokenTnvalidFycention sparches for team members with active CPM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection6 K oll foil Abrowe tho cricinol ovcontiony/ • TextMessagingService.php +30-5Ask anvthina (884-L)Reiect alllAccent alliW Windsurf Teams220-50UTC.8io 4 spaces...
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-6621764793929193843
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PhpStormProiect vViewINavigareCodeLaravelRefactorJ PhpStormProiect vViewINavigareCodeLaravelRefactorJOOISWindowFV faVsco.js°9 master k >~/iiminny/app/app/Services/Telephony/TextMessagingService.php› D ConferenceHandlerv D [EMAIL]© ConferenceCallbackHandler.phpConferenceManager.php>ODTOC Event>D Exceptione Job>W ResolvelService,DVOc)wilioconstants.onoc)TwiioReoositorv.onoUoloaden7 UriGeneratorD UtilityM UuidIM WaveformM Wehhookeh Workflow> M ConfiaurationD ConsoleM Commande>@ ActivitiesD) Analytics)mCnlondarev0 erm>C Hubspot› IntegrationApp> D Traitsc) AddLavoutEntities.phpc) AutoloaDelavedcommand.pho© BackfillOpportunityUserFromAccount(C3ullhorncommandAostract.onoC) BullhornPinaCommand.ohvC) BullhornSearchCommand.onvCActivityController.ongurmownerkesolver.phpSoftPhoneManager.php x© TextMessagingServicefinal readonly class SoftPhoneManager implements ConferenceManagerprivate tuncclolcreateInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Aopitnereformat: 'Sorry, dialing %s is not available with your subscription..' Please contact your manager to enable additional destinations.',values: Sregion ?? ' this number',4 SF [jiminny@localhost]4 HS_local [jiminny@localhost]« console [PROD] X# console [euyC) BullhornSessionCommand.ohv@ CheckActivitvLoagableCommand.ohp© CleanDuplicateFieldDataCommand.ohC) [EMAIL]@ LoaActivitiesCommand.ohnC) ManadeSvncStrateavCommand.nhnlC) MatchCrmOhiectsCommand.nhnC) Match@nnortunitvActivitiesCommandl346347(C) MiarateProvider nhnl© ProcessHubspotObjectsSyncBatches,(c DurcoDolatod@nnortunitiacCommandlc DocotGovornorl imite nhnl(@) SendNotLoaged.phpSetupActivityTypeForFollowUp.php572573574575576'577578De90g • Tx:Auto vu.emarsa.*t.owner_id FROM social_accounts saJOIN users u on v.id = sa.sociable_idJOIN teams t .n<->l: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce';$lead = $account = Sopportunity = $contact = $stage = null:tryf$crmResolver = app( abstract: CrmOwnerResolver::class, ["ceam = sroomuwner->qecleamor'integrationAdmin' => $roomOwner.'provzderslua = sroomuwner-›oer eamo-›geturmuontzqurarono-›oerProvzdervameo1);ScrmService = ScrmResolver->prepareCrmServiceoSlead. Saccount. Sopportunitv. Scontact. Sstagel = ScrmService->matchBvPhone5805815825835841585586587588sroomowner->detdlo} catch (\Throwable $throwable) {Sthis->loager->error METHOD.': crm exception', [5915921):594// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happeni595/** @var Models\Activity Sactivity *Sactivity = SroomOwner->activities()-›create(['type'= Modele Activity.•турр SпстрHOмє TaROlINnI'provider'Lead-10''account id=> Models\Activity::PROVIDER_TWILIO,=> $team->crm_id,=> $lead->id ?? null,=> Saccount→>id ?? null.=> Scontact->id ?? null.=> Sopportunity->id ?? null.= Sstage->1d ?? null.=> Models Activity::STATUS_RINGING.=> Models\Activitv::RECORDING_OFF.599600601602603code' => Sthis->oetVonceRecordangReasonlode Steam. Scalleriid)scheduled start time=> Snow.1);606-607608-609610[611612613** Gvar Models Session Ssession *^Ssession = Sactivitv->sessions()->create(|tvne7 1 0f 2 edits=y M/ v Accept File &+~ TXPRejecuFileRo & e + 1 of 2 files →615616Ippanon1di= Scoomiwnen->ae+Regiontdollhac heon rectored /l Pollback II Confiaure (2 minutes aao)So jiminny vCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE' END) AS USer_1041 A1 A40 V65 ^SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556:select * trom automated reports:where id = 54: # 4fdd41f6-dcf0-30d0-b339-7345381b6044["pdf" "podcast"]SELECT * FROM automated report results WHERE uuid to bin( '822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;order by id desc;SELECT * FROMWHERE id = 1919:select * fromautomated report results WHERE report id = 54:select * from opportunities where 1d = 7594549:SELE * FROM teams WHERE name LIKE "%lesx': # 711, 692. 16067 -Timinnvintearationdlesmills.comselect * from playbooks where team_id = 711; # event 226147SELEd * FROM Dlavbook catedonies WHERE Dlavbook 1d = 55151SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event':SELECT * SROM eom fields WHEREI1d = 2261471SELECT * FROM crm_field_values WHERE crm_field_id = 226147;SELECT * FROM crm_configurations WHERE id = 692SELECTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN'(owner)' ELSE '' END) AS user_id,JOIN users u on v.id = sa.sociable idJOIN teams t 1..n<->1: on t.id = u.team idWHERE u.team id = 711 and sa.provider = 'salesforce':SELECT * FROM crm profiles cp JOIN users u 1..n<->1: on u.id = co.user id WHERE u.team_id = 711:select * from leads,select * from calendarsSELECT• suppont Dally • In 3om100% L2• Mon 18 May 14:22:20AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolven• Outbound callis (createdutboundAct ivity method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SoctalAccountTokenTnvalidFycention sparches for team members with active CPM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection6 K oll foil Abrowe tho cricinol ovcontiony/ • TextMessagingService.php +30-5Ask anvthina (884-L)Reiect alllAccent alliW Windsurf Teams220-50UTC.8io 4 spaces...
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2026-05-18T11:22:20.826821+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103340826_m1.jpg...
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faVsco.js – TextMessagingService.php
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴2DOCKER (docker-compose)asticsearch"h:9200/"3, "data"],"pid":7,"message": "Unableto revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:22:17Z" , "tags" : ["warning", "elasticsearch", "data"],"pid" :7,"message": "No livingconnections"}kibanains"1 {"type": "log"!,"taskManager",,"@timestamp": "2026-05-18T11:22:17Z""tags" : ["error"plug"taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLivingconnections"}docker_1amp_12026-05-18 11:22:15 Running ['artisan' mailbox:skip-lists:refresh]2S DONEdocker_lamp_1t '/usr/local/bin/php' 'artisan'mailbox: skip-lists:refresh › '/proc/1/fd/1' 2>&1kibana1 {"type": "log", "@timestamp": "2026-05-18T11:22:19Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:22: 19Z","tags" : ["warning", "elasticsearch", "data"], "pid":7, "message":"No livingconnections"}kibana1 {"type": "loq"ugins","@timestamp" : "2026-05-18T11:22:19Z","tags" : ["warning","licensing"], "pid" :7,"message": "License information could not be obtained from Elasticsearch due to Error: No Living connections error"}kibana1 {"type" : "1og", "@timestamp" : "2026-05-18T11:22:19Z" , "tags" : ["error"ticsearch""data"], "pid" :7,"message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}kibana1 {"type": "log""@timestamp": "2026-05-18T11:22:19Z", "tags" : ["warning", "elasticsearch", "monitoring"], "pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:22:19Z" , "tags" : ["warning", "elasticsearch", "monitoring"],"pid":7, "message": "No living connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:22:197""tags" : ["warning", "plugins", "licensing"], "pid":7, "message" : "License information could not be obtained from Elasticsearch due to Error: No Living connections error"}kibanaI {"type" : "log", "@timestamp" : "2026-05-18T11:22: 19Z""tags" : ["error", "elasticsearch", "data"], "pid" :7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}kibana1 {"type" : "log","@timestamp": "2026-05-18T11:22: 19Z""tags": ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] :"2026-05-18T11:22:19Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7,"message": "No living connections"}kibana1 {"type": "log", "@timestamp" : "2026-05-18T11:22:19Z", "tags" : ["error", "plugins",, "taskManager", "taskManager"], "pid" :7, "message" : "Failed to poll for work: Error: NoLiving connections"}View in Docker Desktop• View ConfigEnable WatchHomeDMsActivityFilesLaterMore-Jiminny ...MetromrtencE# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil VasilevP. Galya Dimitrova ELa Todor Stamatov ". Mario GeorgievNikolay Ivanov4o James Graham *2 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 38 m100% <78• Mon 18 May14:22:20Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] •Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OLet's Get Started!G Sign in with Googleне ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+...
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴2DOCKER (docker-compose)asticsearch"h:9200/"3, "data"],"pid":7,"message": "Unableto revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:22:17Z" , "tags" : ["warning", "elasticsearch", "data"],"pid" :7,"message": "No livingconnections"}kibanains"1 {"type": "log"!,"taskManager",,"@timestamp": "2026-05-18T11:22:17Z""tags" : ["error"plug"taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLivingconnections"}docker_1amp_12026-05-18 11:22:15 Running ['artisan' mailbox:skip-lists:refresh]2S DONEdocker_lamp_1t '/usr/local/bin/php' 'artisan'mailbox: skip-lists:refresh › '/proc/1/fd/1' 2>&1kibana1 {"type": "log", "@timestamp": "2026-05-18T11:22:19Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:22: 19Z","tags" : ["warning", "elasticsearch", "data"], "pid":7, "message":"No livingconnections"}kibana1 {"type": "loq"ugins","@timestamp" : "2026-05-18T11:22:19Z","tags" : ["warning","licensing"], "pid" :7,"message": "License information could not be obtained from Elasticsearch due to Error: No Living connections error"}kibana1 {"type" : "1og", "@timestamp" : "2026-05-18T11:22:19Z" , "tags" : ["error"ticsearch""data"], "pid" :7,"message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}kibana1 {"type": "log""@timestamp": "2026-05-18T11:22:19Z", "tags" : ["warning", "elasticsearch", "monitoring"], "pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:22:19Z" , "tags" : ["warning", "elasticsearch", "monitoring"],"pid":7, "message": "No living connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:22:197""tags" : ["warning", "plugins", "licensing"], "pid":7, "message" : "License information could not be obtained from Elasticsearch due to Error: No Living connections error"}kibanaI {"type" : "log", "@timestamp" : "2026-05-18T11:22: 19Z""tags" : ["error", "elasticsearch", "data"], "pid" :7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}kibana1 {"type" : "log","@timestamp": "2026-05-18T11:22: 19Z""tags": ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] :"2026-05-18T11:22:19Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7,"message": "No living connections"}kibana1 {"type": "log", "@timestamp" : "2026-05-18T11:22:19Z", "tags" : ["error", "plugins",, "taskManager", "taskManager"], "pid" :7, "message" : "Failed to poll for work: Error: NoLiving connections"}View in Docker Desktop• View ConfigEnable WatchHomeDMsActivityFilesLaterMore-Jiminny ...MetromrtencE# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil VasilevP. Galya Dimitrova ELa Todor Stamatov ". Mario GeorgievNikolay Ivanov4o James Graham *2 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 38 m100% <78• Mon 18 May14:22:20Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] •Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OLet's Get Started!G Sign in with Googleне ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+...
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faVsco.js – SoftPhoneManager.php
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Project: faVsco.js, menu
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Execute","depth":4,"bounds":{"left":0.42785904,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Explain Plan","depth":4,"bounds":{"left":0.43650267,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Browse Query History","depth":4,"bounds":{"left":0.4474734,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"View Parameters","depth":4,"bounds":{"left":0.45611703,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Open Query Execution Settings…","depth":4,"bounds":{"left":0.46476063,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"In-Editor Results","depth":4,"bounds":{"left":0.47573137,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Tx: Auto","depth":4,"bounds":{"left":0.4867021,"top":0.09896249,"width":0.024268618,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Cancel Running Statements","depth":4,"bounds":{"left":0.51329786,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Playground","depth":4,"bounds":{"left":0.5242686,"top":0.09896249,"width":0.029587766,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"jiminny","depth":4,"bounds":{"left":0.70611703,"top":0.09896249,"width":0.02825798,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Execute","depth":4,"bounds":{"left":0.42785904,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Explain Plan","depth":4,"bounds":{"left":0.43650267,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Browse Query History","depth":4,"bounds":{"left":0.4474734,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"View Parameters","depth":4,"bounds":{"left":0.45611703,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Open Query Execution Settings…","depth":4,"bounds":{"left":0.46476063,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"In-Editor Results","depth":4,"bounds":{"left":0.47573137,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Tx: Auto","depth":4,"bounds":{"left":0.4867021,"top":0.09896249,"width":0.024268618,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Cancel Running Statements","depth":4,"bounds":{"left":0.51329786,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Playground","depth":4,"bounds":{"left":0.5242686,"top":0.09896249,"width":0.029587766,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
Execute...
|
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Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.014583333,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Execute","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FR...
|
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Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . 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Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"41","depth":4,"bounds":{"left":0.6761968,"top":0.123703115,"width":0.009640957,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.6878325,"top":0.123703115,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"40","depth":4,"bounds":{"left":0.69714093,"top":0.123703115,"width":0.010305851,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"65","depth":4,"bounds":{"left":0.7094415,"top":0.123703115,"width":0.010305851,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.12210695,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.12210695,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-01-01';\nand id IN (32415, 32416);\n# and id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;\n\nSELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436\n\nSELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses\nFROM text_relays\nWHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')\nGROUP BY email_provider_id;\nSELECT id, status, telephony_provider_id, created_at\nFROM activities\nWHERE id IN (80028719, 80028846);\nSELECT id, status, code, email_sent_at, created_at, updated_at\nFROM text_relays\nWHERE id IN (32415, 32416);\nSELECT id, status, code, sender, recipient, created_at\nFROM text_relays\nWHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'\nORDER BY created_at DESC\nLIMIT 10;\n\nSELECT id, uuid, status, code, sender, recipient, created_at, updated_at\nFROM text_relays\nWHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');\n\n# ***************\nSELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count\nFROM users u\nINNER JOIN activities a ON u.id = a.user_id\nWHERE a.type LIKE 'sms%'\nAND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)\nGROUP BY u.id, u.email, u.name, u.softphone_number\nORDER BY sms_count DESC;\n\nselect * from teams where id = 1;\n\nselect * from roles;","depth":4,"on_screen":true,"value":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-01-01';\nand id IN (32415, 32416);\n# and id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;\n\nSELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436\n\nSELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses\nFROM text_relays\nWHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')\nGROUP BY email_provider_id;\nSELECT id, status, telephony_provider_id, created_at\nFROM activities\nWHERE id IN (80028719, 80028846);\nSELECT id, status, code, email_sent_at, created_at, updated_at\nFROM text_relays\nWHERE id IN (32415, 32416);\nSELECT id, status, code, sender, recipient, created_at\nFROM text_relays\nWHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'\nORDER BY created_at DESC\nLIMIT 10;\n\nSELECT id, uuid, status, code, sender, recipient, created_at, updated_at\nFROM text_relays\nWHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');\n\n# ***************\nSELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count\nFROM users u\nINNER JOIN activities a ON u.id = a.user_id\nWHERE a.type LIKE 'sms%'\nAND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)\nGROUP BY u.id, u.email, u.name, u.softphone_number\nORDER BY sms_count DESC;\n\nselect * from teams where id = 1;\n\nselect * from roles;","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FR...
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faVsco.js – CrmOwnerResolver.php
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PhostormVIewINavigarecodeFV faVsco.js°9 master kPr PhostormVIewINavigarecodeFV faVsco.js°9 master kProledeyC ActivityController.pnpC SoftPhoneManager.pnp© TextMessagingService.php_ Avaya• BaseServicem Bloobirds>D CloseM CloudCalliM CloudTalkD ConnectAndSell) M DemoDeck_ Dialpac• J cigntbyzignturiveNine•J Gmaiu GonaGooclemeerGoToMeetinaGrooveD HubSpotImportJiminnyawlustcalll• MigratorM NatterboxOficeM OrumOutreachlM PinaCentrallM PinaCentralVidenTM SalecforceM7 Salecioft1 TalkdeckD Teamsmh Tolndm TwilinM TwiliorlexM TwilinGlovDirostM TwilisVidonUploaderVonage› XantZoom→_ZoomBot)lZoomPhoneC) ActivitvCrmFieldsResolver.ohoC) ActivitvLoaService.ohoC ActivitvProviderClient.ohoC) ActivitvProviderReaistrv.ohoC ActivitvProviderService.ohv(c) CallDenormalizerRegistrv nhnCrmownerRecolver nhn@ DatalmnortHandlerinterface nhnC. MeetinaRotService nhrprivate Loggerintertace slogger:private BaseservicelServicelntertacelnull ScrmService = null:orivate eam "team.private User sintearationAdmin:8 usagesprivate strina SoroviderSlua.public function __construct(Team SteamUsen CinteanationAdmin.string $providerSlug,4...* @throws SocialAccountTokenInvalidException* acmows concarnerexcepczontntertacex anrows notrounacxcepczontntertacepublic function brepareCrmServiced: ServiceInterface$crmService = Sthis->qetUnprovisionedCrmService0:try {sthis->logger->info0• CrmOwnerResolver Intearation owner matched as CRM Owner'..'crm provider' => Sthis->oroviderStua.eom ownen' e Sthis->inteanationAdmin->aetidorteam id' e Sthis->team->detido} catch (SocialAccountTokenInvalidException $exception) {Sthis->loagen.>infod' [CrmOwnerResolver) Integration owner is not connected, attempting team members','crm_provider' => $this->providerSlug,'crm owner' => Sthis->integrationAdmin->getIdo.'team id' => Sthis->team->getIdo.// If the activity provider user has a broken CRM connection.Il try and fall back to team owner, or the user with most capable role and active connectic616scrmuserkesolved= sthis->taluoackresolvelrmusero*ed with hranch 'macter' hac heon rectored Il Pollback II Confiaure (2 minutes aao)=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost]& console (PROD] X# console [euyA console [STAGING] -- _608609611613Tx: AutovSo jiminny vCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE' END) AS USer_1041 A1 A40 V65 ^U.emailsa.*t.owner_id FROM social_accounts saJOIN users u on v.id = sa.sociable_idJOIN teams t l..n<->l: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce':SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556:select * trom automated reports:where id = 54: # 4fdd41f6-dcf0-30d0-b339-7345381b6044|["pdf" "podcast"]SELECT * FROM automated report results WHERE uuid to bin( '822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;select * from automated_report_results order by za desc;SELECT * FROMWHEKE 10 = 171121select * fromautomated report results WHERE report id = 54:select * from opportunities where 1d = 75943491SELE * FROM teamsWHERE name LIKE "%lesh': # 711, 692. 16067-Timinnvintearationdlesmills.comselect * from playbooks where team_id = 711; # event 226147SELEd * FROM DLavbook catedonies WHERE Dlavbook 10 = 55151SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event':SELECT * SROM eom fields WHERE1d = 2261471SELECT * FROM com field values WHERE com field id = 226147:SELECT * FROM crm_configurations WHERE id = 692SELSCTCONCAT(u.id, CASE WHEN u.id = t.owner_id THENI (ownen)I FISE II EMO) AS ucen idv.emailsa.*t.owner id FROM social accounts saJOIN users u on v.id = sa.sociable idJOIN teams t 1..n<->1: on t.id = u.team idWHERE u.team id = 711 and sa.provider = 'salesforce':SELECT * FROM crm profiles co JOIN users u 1..n<->1: on u.id = cp.user id WHERE u.team_id = 711:select * from leads:select * from calendarsSELECT• suppont Dally • In 3om100% Lz• Mon 18 May 14:22:04U AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolven• Outbound callis (createdutboundAct ivity method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SocialAccountTokenTnvalidFycention. sparches for team members with active CRM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection6 K oll foil Abrowe tho cricinol ovcontiony/ • TextMessagingService.php +30-5Ask anvthina (884-L)Reiect alllAccent alliWN Windsurf Toams 55.21UTF.8io 4 spaces...
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PhostormVIewINavigarecodeFV faVsco.js°9 master kPr PhostormVIewINavigarecodeFV faVsco.js°9 master kProledeyC ActivityController.pnpC SoftPhoneManager.pnp© TextMessagingService.php_ Avaya• BaseServicem Bloobirds>D CloseM CloudCalliM CloudTalkD ConnectAndSell) M DemoDeck_ Dialpac• J cigntbyzignturiveNine•J Gmaiu GonaGooclemeerGoToMeetinaGrooveD HubSpotImportJiminnyawlustcalll• MigratorM NatterboxOficeM OrumOutreachlM PinaCentrallM PinaCentralVidenTM SalecforceM7 Salecioft1 TalkdeckD Teamsmh Tolndm TwilinM TwiliorlexM TwilinGlovDirostM TwilisVidonUploaderVonage› XantZoom→_ZoomBot)lZoomPhoneC) ActivitvCrmFieldsResolver.ohoC) ActivitvLoaService.ohoC ActivitvProviderClient.ohoC) ActivitvProviderReaistrv.ohoC ActivitvProviderService.ohv(c) CallDenormalizerRegistrv nhnCrmownerRecolver nhn@ DatalmnortHandlerinterface nhnC. MeetinaRotService nhrprivate Loggerintertace slogger:private BaseservicelServicelntertacelnull ScrmService = null:orivate eam "team.private User sintearationAdmin:8 usagesprivate strina SoroviderSlua.public function __construct(Team SteamUsen CinteanationAdmin.string $providerSlug,4...* @throws SocialAccountTokenInvalidException* acmows concarnerexcepczontntertacex anrows notrounacxcepczontntertacepublic function brepareCrmServiced: ServiceInterface$crmService = Sthis->qetUnprovisionedCrmService0:try {sthis->logger->info0• CrmOwnerResolver Intearation owner matched as CRM Owner'..'crm provider' => Sthis->oroviderStua.eom ownen' e Sthis->inteanationAdmin->aetidorteam id' e Sthis->team->detido} catch (SocialAccountTokenInvalidException $exception) {Sthis->loagen.>infod' [CrmOwnerResolver) Integration owner is not connected, attempting team members','crm_provider' => $this->providerSlug,'crm owner' => Sthis->integrationAdmin->getIdo.'team id' => Sthis->team->getIdo.// If the activity provider user has a broken CRM connection.Il try and fall back to team owner, or the user with most capable role and active connectic616scrmuserkesolved= sthis->taluoackresolvelrmusero*ed with hranch 'macter' hac heon rectored Il Pollback II Confiaure (2 minutes aao)=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost]& console (PROD] X# console [euyA console [STAGING] -- _608609611613Tx: AutovSo jiminny vCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE' END) AS USer_1041 A1 A40 V65 ^U.emailsa.*t.owner_id FROM social_accounts saJOIN users u on v.id = sa.sociable_idJOIN teams t l..n<->l: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce':SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556:select * trom automated reports:where id = 54: # 4fdd41f6-dcf0-30d0-b339-7345381b6044|["pdf" "podcast"]SELECT * FROM automated report results WHERE uuid to bin( '822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;select * from automated_report_results order by za desc;SELECT * FROMWHEKE 10 = 171121select * fromautomated report results WHERE report id = 54:select * from opportunities where 1d = 75943491SELE * FROM teamsWHERE name LIKE "%lesh': # 711, 692. 16067-Timinnvintearationdlesmills.comselect * from playbooks where team_id = 711; # event 226147SELEd * FROM DLavbook catedonies WHERE Dlavbook 10 = 55151SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event':SELECT * SROM eom fields WHERE1d = 2261471SELECT * FROM com field values WHERE com field id = 226147:SELECT * FROM crm_configurations WHERE id = 692SELSCTCONCAT(u.id, CASE WHEN u.id = t.owner_id THENI (ownen)I FISE II EMO) AS ucen idv.emailsa.*t.owner id FROM social accounts saJOIN users u on v.id = sa.sociable idJOIN teams t 1..n<->1: on t.id = u.team idWHERE u.team id = 711 and sa.provider = 'salesforce':SELECT * FROM crm profiles co JOIN users u 1..n<->1: on u.id = cp.user id WHERE u.team_id = 711:select * from leads:select * from calendarsSELECT• suppont Dally • In 3om100% Lz• Mon 18 May 14:22:04U AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolven• Outbound callis (createdutboundAct ivity method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SocialAccountTokenTnvalidFycention. sparches for team members with active CRM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection6 K oll foil Abrowe tho cricinol ovcontiony/ • TextMessagingService.php +30-5Ask anvthina (884-L)Reiect alllAccent alliWN Windsurf Toams 55.21UTF.8io 4 spaces...
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2026-05-18T11:22:02.391760+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103322391_m2.jpg...
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faVsco.js – SoftPhoneManager.php
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Execute","depth":4,"bounds":{"left":0.42785904,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Explain Plan","depth":4,"bounds":{"left":0.43650267,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Browse Query History","depth":4,"bounds":{"left":0.4474734,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"View Parameters","depth":4,"bounds":{"left":0.45611703,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Open Query Execution Settings…","depth":4,"bounds":{"left":0.46476063,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"In-Editor Results","depth":4,"bounds":{"left":0.47573137,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Tx: Auto","depth":4,"bounds":{"left":0.4867021,"top":0.09896249,"width":0.024268618,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Cancel Running Statements","depth":4,"bounds":{"left":0.51329786,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Playground","depth":4,"bounds":{"left":0.5242686,"top":0.09896249,"width":0.029587766,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"jiminny","depth":4,"bounds":{"left":0.70611703,"top":0.09896249,"width":0.02825798,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}...
|
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Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.014583333,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false}]...
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}...
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faVsco.js – SoftPhoneManager.php
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Project: faVsco.js, menu
master, menu
|
[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"bounds":{"left":0.025930852,"top":0.019952115,"width":0.03856383,"height":0.025538707},"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"master, menu","depth":5,"bounds":{"left":0.064494684,"top":0.019952115,"width":0.040226065,"height":0.025538707},"on_screen":true,"help_text":"Git Branch: master<br/>114 incoming commits<br/>","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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-7673782238848625796
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-8646559087753982588
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click
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hybrid
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Project: faVsco.js, menu
master, menu
PhostormProi Project: faVsco.js, menu
master, menu
PhostormProiectVIewINavigareCodeLaravelKeractorJOOISFV faVsco.js°9 master k› D ConferenceHandlerv D [EMAIL]© ConferenceCallbackHandler.phpConferenceManager.phpDDIOC Event>D Exceptione Job>W ResolvelService,DVOc)wilioconstants.onoc)TwiioReoositorv.onoUoloaden7 UriGeneratorD UtilityM UuidIM WaveformM Wehhookeh WorkflowM ConfiaurationD ConsoleM Commande>@ ActivitiesD) Analytics)mCnlondarev0 erm> D Hubspot• IntegrationApp> D Traitsc) AddLavoutEntities.phpc) AutoloaDelavedcommand.pho© BackfillOpportunityUserFromAccount(C3ullhorncommandAostract.onoC) BullhornPinaCommand.ohvC) BullhornSearchCommand.onvC) BullhornSessionCommand.ohv@ CheckActivityLoqgableCommand.php 338© CleanDuplicateFieldDataCommand.oh1339C) [EMAIL]@ LoaActivitiesCommand.ohn© ManageSyncStrategyCommand.php342.C) MatchCrmOhiectsCommand.nhn13431C) Match@nnortunitvActivitiesCommand344(C) MiarateProvider nhnlC) [EMAIL]© SoftPhoneManager.php x© TextMessagingService.phpfinal readonly class SoftPhoneManager implements ConferenceManagerprivate tuncclolcreateInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Aopitnereformat: 'Sorry, dialing %s is not available with your subscription.Please contact your manager to enable additional destinations.',values: Sregion ?? ' this number',=custom.log= laravel.log« SF jiminny@localhost]4 HS_local [jiminny@localhost]& console (PROD] X# console [euyA console [STAGING](c DurcoDolatod@nnortunitiacCommandlc DocotGovornorl imite nhnl(@) SendNotLoaged.phpSetupActivityTypeForFollowUp.php),$lead = $account = $opportunity = $contact = $stage = null:try fScrmService = Sthis->crmProviderRegistry->get($room0wner->getTeam->cr Accept iRefeot$crmService->setUser(Sroom0wner);573575576578579580$crmResolver = app( abstract: CrmOwnerResolver::class, ['team' => Sroomdwner->aetTeamo."intearationAdmin' => Sroomdwner.'providerStuo' => Sroomdwner->aetTeamO->aetCrmConfiaurationO->getProviderNameO.I):$crmService = ScrmResolver->prepareCrmServiceO:[$lead, Saccount, Sopportunity, $contact, $stage] = $crmService->matchByPhone(Scallentd.582584585586-587588589590$roomOwner->getIdO592} catch (\Throwable $throwable) {$this->logger->errorC__METHOD': crm exception', [=> $throwable,|D);594596// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happeni/** @var Models\Activitu Sactivitu *Sactivity = Sroom0wner-›activities(-›create(l'tyne"=> Models Activitv::TYPE SOFTPHONE INBOUND!690.601602603'Leadid''contact id'= Models ACtIVITV: : PROVIDER TWEDCON=> Steam->crm id.=> Slead->id 22 nulu.=> Saccount->id 22 null.= Scontact->id 22 nulu.i= Sonportunitv->id 22 nul1.= Sstage->id 22 nuli.=> Models\Activity::STATUS_RINGING,→ Models Activitv• •RECORNTNG NESI606—607608-689610[611= Sthis->ae+VoiceRecordinaReasonfodeSteam.ScallenTdol.612613615/** evar Modeis SessionAccept File 38-X Reject File 4%€ + 1 of 2 files →617hac heon rectored /l Pollback II Confiaure (2 minutes aao)Tx: AutovSo jiminny vCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE' END) AS USer_1041 A1 A40 V65 ^sa.*t.owner_id FROM social_accounts saJoun usens u on u.id e sa.sociable idiJOIN teams t 1..n<->1: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce':SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556:select * from automated_reports:where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044,["pdf" "podcast"]SELECT * FROM automated report results WHERE uuid to bin( '822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;select * from automated report resultsorder by id desc;SELECT * FROMWHERE id = 1919:select * fromautomated report results WHERE report id = 54:select * from opportunities where id = 7594349:SELECT * FROM teams WHERE name LIKE '%Lesg': # 711. 692. 16067-jiminnvintegration0lesmills.comselect * from playbooks where team_id = 711; # event 226147SELEd * FROM Dlavbook catedonies WHERE Dlavbook 1d = 55151SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event':SELECT * SROM eom fields WHEREI1d = 2261471SELECT * FROM com field values WHERE com field id = 226147:SELECT * FROM crm_configurations WHERE id = 692SELECTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE "• END) AS user_id,* ounen id EPOM cocial accounte c.IOTN ucene non uid = ca cociable ioJOIN teams t 1..n<->1: on t.id = u.team idWHERE U.team_id = 711 and sa.provider = 'salesforce";SELECT * FROM crm profiles cp JOIN users u 1..n<->1: on u.id = co.user id WHERE u.team_id = 711:select * from leadsselect * from calendarsSELECT• suppont Dally • In 35 m100% Lz• Mon 18 May 14:21:59AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolven• Outbound callis (createdutboundAct ivity method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SocialAccountTokenTnvalidFycention. sparches for team members with active CRM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection6 K oll foil Abrowe tho cricinol evcontiony/ • TextMessagingService.php +30-5Ask anvthina (884-L)Reiect alllAccent alliWN Windsurf Toams 220-12 UTF.8io 4 spaces...
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faVsco.js – SoftPhoneManager.php
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)X t1DOCKER (docker-compose){"type": "log""@timestamp": "2026-05-18T11:21:49Z"asticsearch", "data"],:"No livingconnections"},"tags" : ["warning"I {"type" : "log", "@timestamp" : "2026-05-18T11:21:50Z""tags" : ["error", "taskManager""taskManager"], "pid" :7, "message":"Failed to pollfor work: Error: NoLiving connections"}{"type" : "log","@timestamp":"2026-05-18T11:21:51Z", "tags" : ["error""pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch:9200"}{"type" : "log""@timestamp":"2026-05-18T11:21:53Z","tags" : ["warning"asticsearch", "data"], "pid" :7, "message" : "Unable torevive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:21:53Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7,"message" : "No living1 {"type" : "log"connections'"}"@timestamp" : "2026-05-18T11:21:53Z", "tags" : ["error"ins",,"plug,"taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLivingconnections"}kibanaticsearch"1 {"type": "log", "@timestamp": "2026-05-18T11:21:54Z", "tags" : ["error", "elas"data"], "pid" :7,"message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}1 {"type": "log","@timestamp" : "2026-05-18T11:21:56Z", "tags" : ["warning"asticsearch", "data"],"pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No living connections"}kibanains"1 {"type": "log"!"@timestamp": "2026-05-18T11:21:56Z""tags" : ["error", "plug, "taskManager","taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log""@timestamp": "2026-05-18T11:21:56Z", "tags" : ["error", "elasticsearch", "data"], "pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch: 9200"}kibana1 {"type" : "log""@timestamp": "2026-05-18T11:21:58Z""tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:21:59Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibana1 {"type" : "log"!ins","@timestamp": "2026-05-18T11:21:59Z""tags" : ["error","plug,"taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:21:59Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktopo View ConfigEnable WatchHomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil VasilevP. Galya Dimitrova ELe Todor Stamatov "Ndi. Mario Georgiev. Nikolay Ivanov4o James Graham *8 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 39 m100% <78• Mon 18 May 14:21:59Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today ~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] ~Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OG Sign in with GoogleLet's Get Started!не ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)X t1DOCKER (docker-compose){"type": "log""@timestamp": "2026-05-18T11:21:49Z"asticsearch", "data"],:"No livingconnections"},"tags" : ["warning"I {"type" : "log", "@timestamp" : "2026-05-18T11:21:50Z""tags" : ["error", "taskManager""taskManager"], "pid" :7, "message":"Failed to pollfor work: Error: NoLiving connections"}{"type" : "log","@timestamp":"2026-05-18T11:21:51Z", "tags" : ["error""pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch:9200"}{"type" : "log""@timestamp":"2026-05-18T11:21:53Z","tags" : ["warning"asticsearch", "data"], "pid" :7, "message" : "Unable torevive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:21:53Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7,"message" : "No living1 {"type" : "log"connections'"}"@timestamp" : "2026-05-18T11:21:53Z", "tags" : ["error"ins",,"plug,"taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLivingconnections"}kibanaticsearch"1 {"type": "log", "@timestamp": "2026-05-18T11:21:54Z", "tags" : ["error", "elas"data"], "pid" :7,"message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}1 {"type": "log","@timestamp" : "2026-05-18T11:21:56Z", "tags" : ["warning"asticsearch", "data"],"pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No living connections"}kibanains"1 {"type": "log"!"@timestamp": "2026-05-18T11:21:56Z""tags" : ["error", "plug, "taskManager","taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log""@timestamp": "2026-05-18T11:21:56Z", "tags" : ["error", "elasticsearch", "data"], "pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch: 9200"}kibana1 {"type" : "log""@timestamp": "2026-05-18T11:21:58Z""tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:21:59Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibana1 {"type" : "log"!ins","@timestamp": "2026-05-18T11:21:59Z""tags" : ["error","plug,"taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:21:59Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktopo View ConfigEnable WatchHomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil VasilevP. Galya Dimitrova ELe Todor Stamatov "Ndi. Mario Georgiev. Nikolay Ivanov4o James Graham *8 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 39 m100% <78• Mon 18 May 14:21:59Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today ~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] ~Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OG Sign in with GoogleLet's Get Started!не ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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faVsco.js – SoftPhoneManager.php
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FR...
|
[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"bounds":{"left":0.025930852,"top":0.019952115,"width":0.03856383,"height":0.025538707},"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"master, menu","depth":5,"bounds":{"left":0.064494684,"top":0.019952115,"width":0.040226065,"height":0.025538707},"on_screen":true,"help_text":"Git Branch: master<br/>114 incoming commits<br/>","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"bounds":{"left":0.8081782,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"AskJiminnyReportActivityServiceTest","depth":6,"bounds":{"left":0.8234708,"top":0.019952115,"width":0.09208777,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'AskJiminnyReportActivityServiceTest'","depth":6,"bounds":{"left":0.9155585,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 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Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 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': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . 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Error","depth":4,"bounds":{"left":0.72140956,"top":0.12210695,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.12210695,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-01-01';\nand id IN (32415, 32416);\n# and id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;\n\nSELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436\n\nSELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses\nFROM text_relays\nWHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')\nGROUP BY email_provider_id;\nSELECT id, status, telephony_provider_id, created_at\nFROM activities\nWHERE id IN (80028719, 80028846);\nSELECT id, status, code, email_sent_at, created_at, updated_at\nFROM text_relays\nWHERE id IN (32415, 32416);\nSELECT id, status, code, sender, recipient, created_at\nFROM text_relays\nWHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'\nORDER BY created_at DESC\nLIMIT 10;\n\nSELECT id, uuid, status, code, sender, recipient, created_at, updated_at\nFROM text_relays\nWHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');\n\n# ***************\nSELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count\nFROM users u\nINNER JOIN activities a ON u.id = a.user_id\nWHERE a.type LIKE 'sms%'\nAND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)\nGROUP BY u.id, u.email, u.name, u.softphone_number\nORDER BY sms_count DESC;\n\nselect * from teams where id = 1;\n\nselect * from roles;","depth":4,"on_screen":true,"value":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-01-01';\nand id IN (32415, 32416);\n# and id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;\n\nSELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436\n\nSELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses\nFROM text_relays\nWHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')\nGROUP BY email_provider_id;\nSELECT id, status, telephony_provider_id, created_at\nFROM activities\nWHERE id IN (80028719, 80028846);\nSELECT id, status, code, email_sent_at, created_at, updated_at\nFROM text_relays\nWHERE id IN (32415, 32416);\nSELECT id, status, code, sender, recipient, created_at\nFROM text_relays\nWHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'\nORDER BY created_at DESC\nLIMIT 10;\n\nSELECT id, uuid, status, code, sender, recipient, created_at, updated_at\nFROM text_relays\nWHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');\n\n# ***************\nSELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count\nFROM users u\nINNER JOIN activities a ON u.id = a.user_id\nWHERE a.type LIKE 'sms%'\nAND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)\nGROUP BY u.id, u.email, u.name, u.softphone_number\nORDER BY sms_count DESC;\n\nselect * from teams where id = 1;\n\nselect * from roles;","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FR...
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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103311398_m2.jpg...
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PhpStorm
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faVsco.js – TextMessagingService.php
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PhpStormEV favsco.jsProjectViewg9 master k -INavig PhpStormEV favsco.jsProjectViewg9 master k -INavigarecodeLaravelKeractorWindow® ActivityController.phpclass TextMessagingService© TextMessagingService.php x© CachedCrmServiceDecorator.php© CountryCodeResolver.php© CrmActivityProviderIntegratedEventListe© CrmActivityService.php0cmeonniguratonsetuingsservice.ong© CrmObjectsResolver.php© DefaultProspectSearchStrategy.php© EmailHelper.phpFindsProspectinterface.php©LayoutManager.php© MatchDomainByEmaillnterface.php© OpportunityActivityMatcher.php© OpportunitySyncStrategyInterface.phpc) Opponunilvsyncs.rareavresolver.ono@ ProspectSearchScope.php© ProspectSearchStrategyFactory.php1ProspectSearchStratecvintertace.oho© ProviderRegistry.php@ RecordSelector.ohn€ ResolveCompanyNameByEmailTrait.php(C) TimePerioditerator.oho• ImportM InternaD Kioskv M AutomatedRenortc© Activity TypeService.php© AskJiminnyReportActivityService.php© ReportSort.php© ReportSortDirection.php© KioskService.phpD MailMeetingGeneratorNotificationDOAuth2O RecallAlSecurityD Strategy7 StreamindD TeamTelephony© ClientTokenGenerator.phpC)InsiahtsService.oho(c) NumberAllocator nhr(C) TwilioClientRuilder nhnpublic function send(User $from, string $to, string $message): MessageInstanceE]. ®Othrows TwilioExceptionpublic function redact(Activity Sactivity): voidf...}public function buildActivityC?string $messageId,string $type,User $user,string $from,scring smessage.?string $customerId,?string $objectType,?string $countryCode): Activity {Slead = null:$account = null;$contact = null;Sstage = null:$opportunity = null;$team = $user->getTeam();try t$crmService = $this-›providerRegistry->get($team-›crm-›provider);$crmResolver = app( abstract'team' => $team,'integrationAdmin' = $user,'providerSlug' => Steam->getCrmConfiguration() ->getProviderName),Sornsenvice = SoreResol ver-spreparecrnsenvàce () :f catch (\Throwable Sthrowable) (if (1 Suser->isCrmRequired()) €$crmService = $this->providerRegistry->get($team->crm-›provider);$crmService->setUser (Steam->getOwner());f elsefScrmService-›setUser(Suser):if (ScustomerId) &• suppont Dally • In 35 mU AskJiminnyReportActivityServiceTest~100% Lz8• Mon 18 May 14:21:50E custom.logA console [STAGING]E laravel.log4 SF [jiminny@localhost]A HS_Jocal [jiminny@localhost]A console [PROD] X# console [euyCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..570571572-573574575I576-589590-591592593Sa1ss_601602603604606607608—610611=612=613Tx: AutovCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE'' END) AS USEr_1fajiminny041 A1 A40 X 65 ^sa.*,t.owner_id FROM social_accounts saJOIN users u on u.id = sa.sociable_idJOIN teams t 1.n<->1: on t.id = U.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce';SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556;select * from automated_reports;where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044,["pdf", "podcast"]SELECT * FROMautomated_report_results WHERE uuid_to_bin(^822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;select * from automated_report_resultsorder by id desc;SELECT * FROMWHERE jd = 1919;select * fromautomated_report_results WHERE report.id = 54;select * from opportunities where id = 7594349;SELECT * FROM teams WHERE name LIKE '%Les%"; # 711, 692, 16067 - [EMAIL] * from playbooks where team_id = 711; # event 226147SELECT * FROM playbook_categories WHERE playbook_id = 5515;SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';SELECT * FROM crm_fields WHERE1d = 2261471SELECT * FROM1 crm_field_values WHERE crm_field_id = 226147;SELECT * FROM crm_configurations WHERE id = 692;SELECTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE "' END) AS user_id,u.email,sa.*,t.owner_id FROM social_accounts saJOIN users u on u.id = sa.sociable_idJOIN teams t 1.n<-›1: on t.id = u.team_idWHERE U.team_id = 711 and sa.provider = 'salesforce";SELECT * FROM crm_profiles cp JOIN users u 1..n<->1: on U.id = cp.user_id WHERE v.team_id = 711;select * from leads:select * from calendars;SELECTO php -1 /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolven• Outbound callis (createdutboundAct ivity method)l• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method):• Replaced direct CRM service user setting with CrmOwnerResolver•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method:• Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen• If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SocialAccountTokenTnvalidFycention. sparches for team members with active CRM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until finding one with a valid connection6 K oll foil Abrowe tho cricinol ovcontiony/ D TextMessagingService.php +30-5Reiect alllAccent alliAsk anvthina (884-L)WN Windsurf Toams 22-22 UTF.Rf 4 spaces...
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PhpStormEV favsco.jsProjectViewg9 master k -INavig PhpStormEV favsco.jsProjectViewg9 master k -INavigarecodeLaravelKeractorWindow® ActivityController.phpclass TextMessagingService© TextMessagingService.php x© CachedCrmServiceDecorator.php© CountryCodeResolver.php© CrmActivityProviderIntegratedEventListe© CrmActivityService.php0cmeonniguratonsetuingsservice.ong© CrmObjectsResolver.php© DefaultProspectSearchStrategy.php© EmailHelper.phpFindsProspectinterface.php©LayoutManager.php© MatchDomainByEmaillnterface.php© OpportunityActivityMatcher.php© OpportunitySyncStrategyInterface.phpc) Opponunilvsyncs.rareavresolver.ono@ ProspectSearchScope.php© ProspectSearchStrategyFactory.php1ProspectSearchStratecvintertace.oho© ProviderRegistry.php@ RecordSelector.ohn€ ResolveCompanyNameByEmailTrait.php(C) TimePerioditerator.oho• ImportM InternaD Kioskv M AutomatedRenortc© Activity TypeService.php© AskJiminnyReportActivityService.php© ReportSort.php© ReportSortDirection.php© KioskService.phpD MailMeetingGeneratorNotificationDOAuth2O RecallAlSecurityD Strategy7 StreamindD TeamTelephony© ClientTokenGenerator.phpC)InsiahtsService.oho(c) NumberAllocator nhr(C) TwilioClientRuilder nhnpublic function send(User $from, string $to, string $message): MessageInstanceE]. ®Othrows TwilioExceptionpublic function redact(Activity Sactivity): voidf...}public function buildActivityC?string $messageId,string $type,User $user,string $from,scring smessage.?string $customerId,?string $objectType,?string $countryCode): Activity {Slead = null:$account = null;$contact = null;Sstage = null:$opportunity = null;$team = $user->getTeam();try t$crmService = $this-›providerRegistry->get($team-›crm-›provider);$crmResolver = app( abstract'team' => $team,'integrationAdmin' = $user,'providerSlug' => Steam->getCrmConfiguration() ->getProviderName),Sornsenvice = SoreResol ver-spreparecrnsenvàce () :f catch (\Throwable Sthrowable) (if (1 Suser->isCrmRequired()) €$crmService = $this->providerRegistry->get($team->crm-›provider);$crmService->setUser (Steam->getOwner());f elsefScrmService-›setUser(Suser):if (ScustomerId) &• suppont Dally • In 35 mU AskJiminnyReportActivityServiceTest~100% Lz8• Mon 18 May 14:21:50E custom.logA console [STAGING]E laravel.log4 SF [jiminny@localhost]A HS_Jocal [jiminny@localhost]A console [PROD] X# console [euyCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..570571572-573574575I576-589590-591592593Sa1ss_601602603604606607608—610611=612=613Tx: AutovCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE'' END) AS USEr_1fajiminny041 A1 A40 X 65 ^sa.*,t.owner_id FROM social_accounts saJOIN users u on u.id = sa.sociable_idJOIN teams t 1.n<->1: on t.id = U.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce';SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556;select * from automated_reports;where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044,["pdf", "podcast"]SELECT * FROMautomated_report_results WHERE uuid_to_bin(^822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;select * from automated_report_resultsorder by id desc;SELECT * FROMWHERE jd = 1919;select * fromautomated_report_results WHERE report.id = 54;select * from opportunities where id = 7594349;SELECT * FROM teams WHERE name LIKE '%Les%"; # 711, 692, 16067 - [EMAIL] * from playbooks where team_id = 711; # event 226147SELECT * FROM playbook_categories WHERE playbook_id = 5515;SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';SELECT * FROM crm_fields WHERE1d = 2261471SELECT * FROM1 crm_field_values WHERE crm_field_id = 226147;SELECT * FROM crm_configurations WHERE id = 692;SELECTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE "' END) AS user_id,u.email,sa.*,t.owner_id FROM social_accounts saJOIN users u on u.id = sa.sociable_idJOIN teams t 1.n<-›1: on t.id = u.team_idWHERE U.team_id = 711 and sa.provider = 'salesforce";SELECT * FROM crm_profiles cp JOIN users u 1..n<->1: on U.id = cp.user_id WHERE v.team_id = 711;select * from leads:select * from calendars;SELECTO php -1 /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolven• Outbound callis (createdutboundAct ivity method)l• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method):• Replaced direct CRM service user setting with CrmOwnerResolver•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method:• Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen• If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SocialAccountTokenTnvalidFycention. sparches for team members with active CRM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until finding one with a valid connection6 K oll foil Abrowe tho cricinol ovcontiony/ D TextMessagingService.php +30-5Reiect alllAccent alliAsk anvthina (884-L)WN Windsurf Toams 22-22 UTF.Rf 4 spaces...
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faVsco.js – SoftPhoneManager.php
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82"@timestamp": "2026-05-18T11:21:46Z"ticsearch""tags" : ["error""message":"[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch:9200"}1 {"type" : "log""@timestamp" : "2026-05-18T11:21:47Z", "tags" : ["warning".asticsearch", "data"],"pid" :7,'"message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:21:47Z", "tags" : ["warning"asticsearch", "data"],"pid" :7,connections"}1 {"type" : "log","@timestamp""2026-05-18T11:21:47Z""tags" : ["error", "taskManager"Living connections"}"taskManager"], "pid":7,"message":"Failed to poll for work: Error: No1 {"type" : "log","@timestamp" : "2026-05-18T11:21:49Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7,"message" : "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:21:49Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7,:"No livingconnections"}1 {"type":"loq""@timestamp": "2026-05-18T11:21:49Z","tags" : ["warning","licensing"], "pid" :7,"message": "License information could not be obtained from ELasticsearch due to Error: No Living connections error"}1 {"type" : "log", "@timestamp" : "2026-05-18T11:21:49Z" , "tags" : ["error"ticsearch""data"], "pid" :7,"message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}I {"type" : "log", "@timestamp" : "2026-05-18T11:21:49Z", "tags" : ["error"ticsearch",, "data"], "pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}I {"type" : "log", "@timestamp" : "2026-05-18T11:21:49Z", "tags" : ["warning", "elasticsearch", "monitoring"],"pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:21:49Z", "tags" : ["warning", "elasticsearch", "monitoring"],"pid" :7, "message" : "No living connections"}I {"type" : "log", "@timestamp" : "2026-05-18T11:21:49Z""tags" : ["warning", "plugins", "licensing"], "pid":7, "message" : "License information could not be obtained from Elasticsearch due to Error: No Living connections error"}1 {"type" : "log","@timestamp" : "2026-05-18T11:21:49Z""tags": ["warning"asticsearch", "data"], "pid" :7,"message": "Unable to revive connection: [URL_WITH_CREDENTIALS] :"2026-05-18T11:21:49Z", "tags" : ["warning", "elasticsearch", "data"], "pid":7, "message": "No living connections"}1 {"type": "log", "@timestamp": "2026-05-18T11:21:50Z","tags" : ["error", "plug, "taskManager", "taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLiving connections"}View in Docker Desktop• View ConfigHomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "Ndi. Mario Georgiev. Nikolay Ivanov4o James Graham *2 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 39 m100% <78• Mon 18 May 14:21:50Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] •Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OLet's Get Started!G Sign in with Googleне ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82"@timestamp": "2026-05-18T11:21:46Z"ticsearch""tags" : ["error""message":"[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch:9200"}1 {"type" : "log""@timestamp" : "2026-05-18T11:21:47Z", "tags" : ["warning".asticsearch", "data"],"pid" :7,'"message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:21:47Z", "tags" : ["warning"asticsearch", "data"],"pid" :7,connections"}1 {"type" : "log","@timestamp""2026-05-18T11:21:47Z""tags" : ["error", "taskManager"Living connections"}"taskManager"], "pid":7,"message":"Failed to poll for work: Error: No1 {"type" : "log","@timestamp" : "2026-05-18T11:21:49Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7,"message" : "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:21:49Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7,:"No livingconnections"}1 {"type":"loq""@timestamp": "2026-05-18T11:21:49Z","tags" : ["warning","licensing"], "pid" :7,"message": "License information could not be obtained from ELasticsearch due to Error: No Living connections error"}1 {"type" : "log", "@timestamp" : "2026-05-18T11:21:49Z" , "tags" : ["error"ticsearch""data"], "pid" :7,"message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}I {"type" : "log", "@timestamp" : "2026-05-18T11:21:49Z", "tags" : ["error"ticsearch",, "data"], "pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}I {"type" : "log", "@timestamp" : "2026-05-18T11:21:49Z", "tags" : ["warning", "elasticsearch", "monitoring"],"pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:21:49Z", "tags" : ["warning", "elasticsearch", "monitoring"],"pid" :7, "message" : "No living connections"}I {"type" : "log", "@timestamp" : "2026-05-18T11:21:49Z""tags" : ["warning", "plugins", "licensing"], "pid":7, "message" : "License information could not be obtained from Elasticsearch due to Error: No Living connections error"}1 {"type" : "log","@timestamp" : "2026-05-18T11:21:49Z""tags": ["warning"asticsearch", "data"], "pid" :7,"message": "Unable to revive connection: [URL_WITH_CREDENTIALS] :"2026-05-18T11:21:49Z", "tags" : ["warning", "elasticsearch", "data"], "pid":7, "message": "No living connections"}1 {"type": "log", "@timestamp": "2026-05-18T11:21:50Z","tags" : ["error", "plug, "taskManager", "taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLiving connections"}View in Docker Desktop• View ConfigHomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "Ndi. Mario Georgiev. Nikolay Ivanov4o James Graham *2 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 39 m100% <78• Mon 18 May 14:21:50Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] •Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OLet's Get Started!G Sign in with Googleне ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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faVsco.js – TextMessagingService.php
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Project: faVsco.js, menu
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #
SELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;
select * from users where team_id = 51; # 7783
SELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130
select * from activity_searches where user_id = 7783;
select * from activity_search_filters where activity_search_id IN (32291, 32292);
SELECT asf.activity_search_id, asf.id, asf.value
FROM activity_search_filters asf
WHERE asf.filter = 'group_id'
AND asf.value IN (
SELECT CONCAT(
HEX(SUBSTR(uuid, 5, 4)), '-',
HEX(SUBSTR(uuid, 3, 2)), '-',
HEX(SUBSTR(uuid, 1, 2)), '-',
HEX(SUBSTR(uuid, 9, 2)), '-',
HEX(SUBSTR(uuid, 11))
)
FROM groups
WHERE deleted_at IS NOT NULL
);
SELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where provider = 'hubspot';
SELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133
SELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null
# [PASSWORD_DOTS]
select * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';
select
cp.*
# DISTINCT t.id
# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields
FROM crm_profiles cp
JOIN crm_configurations crm on crm.id = cp.crm_configuration_id
JOIN users u on u.id = cp.user_id
JOIN teams t ON t.id = crm.team_id
WHERE crm.provider = 'salesforce' and t.status = 'active'
and cp.archived_at IS NULL and u.deleted_at IS NULL
and t.id NOT IN (1093)
and t.id = 2
and cp.contact_fields IS NULL;
# and c.crm_provider_id = '003Uu00000ojD4NIAU';
SELECT * FROM users WHERE id = 26484;
SELECT * FROM crm_profiles WHERE user_id = 26484;
SELECT * FROM social_accounts WHERE sociable_id = 26484;
SELECT * FROM crm_configurations where provider = 'salesforce';
select * from users where id IN (10022, 10403);
select * from users where team_id IN (526);
select * from teams where id IN (526, 532);
select * from crm_configurations where id IN (500, 516);
select * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);
select * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 526 and sa.provider = 'salesforce';
select * from team_settings where team_id IN (526, 532);
select * from users where id IN (22824);
select * from crm_profiles where crm_configuration_id IN (1026);
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1093 and sa.provider = 'salesforce';
select * from teams where id = 1099;
select * from users where id = 29643
select * from activity_processing_states;
SELECT * FROM teams where name LIKE '%Fare%'; # 233
SELECT * FROM opportunities where crm_configuration_id = 215
# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'
;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1088 and sa.provider = 'hubspot';
SELECT * FROM teams order by updated_at DESC
SELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account
select * from crm_configurations where provider = 'pipedrive';
select * from teams where id = 957;
select * from crm_configurations where id = 957;
SELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743
SELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;
select * from users where team_id = 1; # 26726 - Gabriela Dureva
SELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific
select * from activities where user_id = 26726 order by id desc;
select * from contacts where crm_configuration_id = 1
and email IN ('[EMAIL]', '[EMAIL]'); # 2094416, 2093620
SELECT * FROM contacts WHERE id = 6284931;
SELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id
WHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;
select * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);
select * from crm_configurations where id = 1;
43801692-1aeb-32ce-acba-5b80a479701a
44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b
405975c0-b3d0-7aaa-821f-09d59cae6dd1
4caf848d-4bed-2299-b248-7788d41f9fca
49bedc3f-f196-eef3-89c3-dea6a3b4aa63
43420989-a09d-b8f8-9806-c8bbf7a02aac
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
SELECT * FROM activities WHERE id = 75461988;
SELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;
select * from contacts where id = 17900517;
select * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id
where crm.provider != 'salesforce';
select * from users where id = 21047;
SELECT * FROM crm_configurations WHERE id = 892;
SELECT * FROM teams WHERE id = 942;
select * from opportunities where team_id = 942 order by updated_at desc;
select * from contacts where team_id = 942 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 942 and sa.provider = 'hubspot';
SELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430
SELECT * FROM crm_configurations WHERE id = 1;
SELECT * FROM teams WHERE crm_id = 1;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
select id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1
SELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430
select * from teams where id = 852;
select * from groups where id = 2286;
select * from sidekick_settings where team_id = 852;
select * from default_activity_types where team_id = 852;
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1 AND u.deleted_at IS NULL
AND u.crm_required = 1
AND u.team_id = 1
ORDER BY u.team_id;
SELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (
18481
);
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1
AND u.deleted_at IS NULL
AND u.crm_required = 1
# AND u.team_id = 1
AND p.id IS NULL -- Move this condition to WHERE clause
ORDER BY u.team_id;
SELECT * FROM opportunities WHERE id = 20002609;
select * from teams where id = 1122; # Velatir, 29953 - [EMAIL]
select * from crm_configurations where id = 1060;
select * from crm_layouts where crm_configuration_id = 1060;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1122 and sa.provider = 'hubspot';
select * from opportunities where team_id = 1122 order by updated_at desc;
select * from crm_field_data where object_type = 'contact';
SELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 248 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS
SELECT * FROM users where id = 24115;
SELECT * FROM accounts where id = 4002896;
SELECT * FROM teams WHERE name LIKE '%adswerve%';
SELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN ("0069N000003GIQ9QAO","0061r000019yGP9AAM","0066900001S2KWlAAN","0066900001TDpj2AAD","0066900001b8uEwAAI","0069N000001rQi0QAE","006QF00000KD40mYAD","006QF00000LzpRJYAZ","0069N000002uomtQAA","0069N000002xlMLQAY","0066900001NV6ubAAD","0061r00001HJp45AAD","006QF00000uTlUoYAK","006QF00000v0bZqYAI");
SELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203
SELECT u.id, u.email, ac.name, a.* FROM activities a
JOIN users u ON a.user_id = u.id
JOIN accounts ac ON a.account_id = ac.id
WHERE
uuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or
uuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or
uuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;
select * from users where id = 5825;
SELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;
select * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;
19594, 862
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 862 and sa.provider = 'salesforce';
select * from automated_reports where id = 36;
select ar.frequency, r.*, ar.* from automated_report_results r
join automated_reports ar on r.report_id = ar.id
where ar.frequency != 'one_off';
select s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;
select * from nudges n where n.activity_search_id
select * from teams where created_at > '2026-03-09';
SELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;
select * from users where team_id = 1 and name like '%Lukas%'; # 7160
SELECT * FROM teams WHERE id = 575;
select * from opportunities where team_id = 575;
SELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,
select * from opportunities where team_id = 1126;
SELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,
select * from opportunities where team_id = 1125;
select * from contacts c
where c.team_id = 882;
SELECT * FROM activities WHERE id = 76822967;
SELECT * FROM crm_profiles WHERE user_id = 15440;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 555;
SELECT * FROM crm_configurations WHERE id = 555;
SELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 581 and sa.provider = 'salesforce';
SELECT * FROM automated_report_results order by id desc;
select * from features;
select * from team_features where feature_id = 40;
select * from teams where id = 556;
select * from automated_reports;
where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , ["pdf","podcast"]
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from automated_report_results order by id desc;
SELECT * FROM automated_report_results WHERE id = 1919;
select * from automated_report_results WHERE report_id = 54;
select * from opportunities where id = 7594349;
SELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - [EMAIL]
select * from playbooks where team_id = 711; # event 226147
SELECT * FROM playbook_categories WHERE playbook_id = 5515;
SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';
SELECT * FROM crm_fields WHERE id = 226147;
SELECT * FROM crm_field_values WHERE crm_field_id = 226147;
SELECT * FROM crm_configurations WHERE id = 692;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 711 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;
select * from leads;
select * from calendars;
SELECT
t.id AS team_id,
t.name,
LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain
FROM teams t
JOIN users u ON u.team_id = t.id
JOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'
LEFT JOIN team_domains td
ON td.team_id = t.id
AND td.deleted_at IS NULL
AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))
GROUP BY t.id, t.name, calendar_domain
ORDER BY t.name, calendar_domain;
select * from users u join calendars c on c.user_id = u.id
where u.team_id = 882;
select * from activities where id = 74049485; # team 563 crm 537
select * from activities where id = 73272382; # team 563 crm 537
select * from activities where id = 64400389; # team 563 crm 537
select * from activities where id = 58081273; # team 563 crm 537
select * from activities where id = 54520297; # team 563 crm 537
select * from participants where activity_id = 58081273;
select * from activities where crm_configuration_id = 537 and provider = 'aircall'
and account_id = 19003658 order by updated_at desc;
select * from contacts where crm_configuration_id = 537 and id = 35957759;
select * from accounts where crm_configuration_id = 537 and id = 19003658;
select * from automated_report_results where id = 1976;
select * from automated_reports where id = 583;
select * from activity_searches where id = 87714;
select * from activity_search_filters where activity_search_id = 87714;
SELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid
or uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;
SELECT * FROM crm_configurations WHERE provider = 'hubspot';
select * from rate_limits;
select * from automated_report_results where media_type = 'pdf' and status = 2
and id IN (18, 1872);
select * from automated_reports where id = 54;
SELECT * FROM users WHERE id IN (24623,29443,29613);
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from text_relays where created_at > '2026-01-01';
and id IN (32415, 32416);
# and id = 32412;
select * from users where team_id = 2 and email like '%scott%' and id = 29510;
SELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436
SELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses
FROM text_relays
WHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')
GROUP BY email_provider_id;
SELECT id, status, telephony_provider_id, created_at
FROM activities
WHERE id IN (80028719, 80028846);
SELECT id, status, code, email_sent_at, created_at, updated_at
FROM text_relays
WHERE id IN (32415, 32416);
SELECT id, status, code, sender, recipient, created_at
FROM text_relays
WHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'
ORDER BY created_at DESC
LIMIT 10;
SELECT id, uuid, status, code, sender, recipient, created_at, updated_at
FROM text_relays
WHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');
# [PASSWORD_DOTS]
SELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count
FROM users u
INNER JOIN activities a ON u.id = a.user_id
WHERE a.type LIKE 'sms%'
AND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)
GROUP BY u.id, u.email, u.name, u.softphone_number
ORDER BY sms_count DESC;
select * from teams where id = 1;
select * from roles;
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'AskJiminnyReportActivityServiceTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'AskJiminnyReportActivityServiceTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Built-in Preview","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Chrome","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Firefox","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Safari","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"31","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.02013889,"height":0.02111111},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.02111111},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"32","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.021527778,"height":0.02111111},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.02111111},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.02111111},"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.014583333,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","role_description":"text entry 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Statements","depth":4,"on_screen":true,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Playground","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"jiminny","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code 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WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-01-01';\nand id IN (32415, 32416);\n# and id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;\n\nSELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436\n\nSELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses\nFROM text_relays\nWHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')\nGROUP BY email_provider_id;\nSELECT id, status, telephony_provider_id, created_at\nFROM activities\nWHERE id IN (80028719, 80028846);\nSELECT id, status, code, email_sent_at, created_at, updated_at\nFROM text_relays\nWHERE id IN (32415, 32416);\nSELECT id, status, code, sender, recipient, created_at\nFROM text_relays\nWHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'\nORDER BY created_at DESC\nLIMIT 10;\n\nSELECT id, uuid, status, code, sender, recipient, created_at, updated_at\nFROM text_relays\nWHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');\n\n# ***************\nSELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count\nFROM users u\nINNER JOIN activities a ON u.id = a.user_id\nWHERE a.type LIKE 'sms%'\nAND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)\nGROUP BY u.id, u.email, u.name, u.softphone_number\nORDER BY sms_count DESC;\n\nselect * from teams where id = 1;\n\nselect * from roles;","depth":4,"on_screen":true,"value":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-01-01';\nand id IN (32415, 32416);\n# and id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;\n\nSELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436\n\nSELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses\nFROM text_relays\nWHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')\nGROUP BY email_provider_id;\nSELECT id, status, telephony_provider_id, created_at\nFROM activities\nWHERE id IN (80028719, 80028846);\nSELECT id, status, code, email_sent_at, created_at, updated_at\nFROM text_relays\nWHERE id IN (32415, 32416);\nSELECT id, status, code, sender, recipient, created_at\nFROM text_relays\nWHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'\nORDER BY created_at DESC\nLIMIT 10;\n\nSELECT id, uuid, status, code, sender, recipient, created_at, updated_at\nFROM text_relays\nWHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');\n\n# ***************\nSELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count\nFROM users u\nINNER JOIN activities a ON u.id = a.user_id\nWHERE a.type LIKE 'sms%'\nAND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)\nGROUP BY u.id, u.email, u.name, u.softphone_number\nORDER BY sms_count DESC;\n\nselect * from teams where id = 1;\n\nselect * from roles;","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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2218635325254022727
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #
SELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;
select * from users where team_id = 51; # 7783
SELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130
select * from activity_searches where user_id = 7783;
select * from activity_search_filters where activity_search_id IN (32291, 32292);
SELECT asf.activity_search_id, asf.id, asf.value
FROM activity_search_filters asf
WHERE asf.filter = 'group_id'
AND asf.value IN (
SELECT CONCAT(
HEX(SUBSTR(uuid, 5, 4)), '-',
HEX(SUBSTR(uuid, 3, 2)), '-',
HEX(SUBSTR(uuid, 1, 2)), '-',
HEX(SUBSTR(uuid, 9, 2)), '-',
HEX(SUBSTR(uuid, 11))
)
FROM groups
WHERE deleted_at IS NOT NULL
);
SELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where provider = 'hubspot';
SELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133
SELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null
# [PASSWORD_DOTS]
select * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';
select
cp.*
# DISTINCT t.id
# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields
FROM crm_profiles cp
JOIN crm_configurations crm on crm.id = cp.crm_configuration_id
JOIN users u on u.id = cp.user_id
JOIN teams t ON t.id = crm.team_id
WHERE crm.provider = 'salesforce' and t.status = 'active'
and cp.archived_at IS NULL and u.deleted_at IS NULL
and t.id NOT IN (1093)
and t.id = 2
and cp.contact_fields IS NULL;
# and c.crm_provider_id = '003Uu00000ojD4NIAU';
SELECT * FROM users WHERE id = 26484;
SELECT * FROM crm_profiles WHERE user_id = 26484;
SELECT * FROM social_accounts WHERE sociable_id = 26484;
SELECT * FROM crm_configurations where provider = 'salesforce';
select * from users where id IN (10022, 10403);
select * from users where team_id IN (526);
select * from teams where id IN (526, 532);
select * from crm_configurations where id IN (500, 516);
select * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);
select * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 526 and sa.provider = 'salesforce';
select * from team_settings where team_id IN (526, 532);
select * from users where id IN (22824);
select * from crm_profiles where crm_configuration_id IN (1026);
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1093 and sa.provider = 'salesforce';
select * from teams where id = 1099;
select * from users where id = 29643
select * from activity_processing_states;
SELECT * FROM teams where name LIKE '%Fare%'; # 233
SELECT * FROM opportunities where crm_configuration_id = 215
# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'
;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1088 and sa.provider = 'hubspot';
SELECT * FROM teams order by updated_at DESC
SELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account
select * from crm_configurations where provider = 'pipedrive';
select * from teams where id = 957;
select * from crm_configurations where id = 957;
SELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743
SELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;
select * from users where team_id = 1; # 26726 - Gabriela Dureva
SELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific
select * from activities where user_id = 26726 order by id desc;
select * from contacts where crm_configuration_id = 1
and email IN ('[EMAIL]', '[EMAIL]'); # 2094416, 2093620
SELECT * FROM contacts WHERE id = 6284931;
SELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id
WHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;
select * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);
select * from crm_configurations where id = 1;
43801692-1aeb-32ce-acba-5b80a479701a
44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b
405975c0-b3d0-7aaa-821f-09d59cae6dd1
4caf848d-4bed-2299-b248-7788d41f9fca
49bedc3f-f196-eef3-89c3-dea6a3b4aa63
43420989-a09d-b8f8-9806-c8bbf7a02aac
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
SELECT * FROM activities WHERE id = 75461988;
SELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;
select * from contacts where id = 17900517;
select * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id
where crm.provider != 'salesforce';
select * from users where id = 21047;
SELECT * FROM crm_configurations WHERE id = 892;
SELECT * FROM teams WHERE id = 942;
select * from opportunities where team_id = 942 order by updated_at desc;
select * from contacts where team_id = 942 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 942 and sa.provider = 'hubspot';
SELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430
SELECT * FROM crm_configurations WHERE id = 1;
SELECT * FROM teams WHERE crm_id = 1;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
select id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1
SELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430
select * from teams where id = 852;
select * from groups where id = 2286;
select * from sidekick_settings where team_id = 852;
select * from default_activity_types where team_id = 852;
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1 AND u.deleted_at IS NULL
AND u.crm_required = 1
AND u.team_id = 1
ORDER BY u.team_id;
SELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (
18481
);
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1
AND u.deleted_at IS NULL
AND u.crm_required = 1
# AND u.team_id = 1
AND p.id IS NULL -- Move this condition to WHERE clause
ORDER BY u.team_id;
SELECT * FROM opportunities WHERE id = 20002609;
select * from teams where id = 1122; # Velatir, 29953 - [EMAIL]
select * from crm_configurations where id = 1060;
select * from crm_layouts where crm_configuration_id = 1060;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1122 and sa.provider = 'hubspot';
select * from opportunities where team_id = 1122 order by updated_at desc;
select * from crm_field_data where object_type = 'contact';
SELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 248 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS
SELECT * FROM users where id = 24115;
SELECT * FROM accounts where id = 4002896;
SELECT * FROM teams WHERE name LIKE '%adswerve%';
SELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN ("0069N000003GIQ9QAO","0061r000019yGP9AAM","0066900001S2KWlAAN","0066900001TDpj2AAD","0066900001b8uEwAAI","0069N000001rQi0QAE","006QF00000KD40mYAD","006QF00000LzpRJYAZ","0069N000002uomtQAA","0069N000002xlMLQAY","0066900001NV6ubAAD","0061r00001HJp45AAD","006QF00000uTlUoYAK","006QF00000v0bZqYAI");
SELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203
SELECT u.id, u.email, ac.name, a.* FROM activities a
JOIN users u ON a.user_id = u.id
JOIN accounts ac ON a.account_id = ac.id
WHERE
uuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or
uuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or
uuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;
select * from users where id = 5825;
SELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;
select * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;
19594, 862
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 862 and sa.provider = 'salesforce';
select * from automated_reports where id = 36;
select ar.frequency, r.*, ar.* from automated_report_results r
join automated_reports ar on r.report_id = ar.id
where ar.frequency != 'one_off';
select s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;
select * from nudges n where n.activity_search_id
select * from teams where created_at > '2026-03-09';
SELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;
select * from users where team_id = 1 and name like '%Lukas%'; # 7160
SELECT * FROM teams WHERE id = 575;
select * from opportunities where team_id = 575;
SELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,
select * from opportunities where team_id = 1126;
SELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,
select * from opportunities where team_id = 1125;
select * from contacts c
where c.team_id = 882;
SELECT * FROM activities WHERE id = 76822967;
SELECT * FROM crm_profiles WHERE user_id = 15440;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 555;
SELECT * FROM crm_configurations WHERE id = 555;
SELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 581 and sa.provider = 'salesforce';
SELECT * FROM automated_report_results order by id desc;
select * from features;
select * from team_features where feature_id = 40;
select * from teams where id = 556;
select * from automated_reports;
where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , ["pdf","podcast"]
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from automated_report_results order by id desc;
SELECT * FROM automated_report_results WHERE id = 1919;
select * from automated_report_results WHERE report_id = 54;
select * from opportunities where id = 7594349;
SELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - [EMAIL]
select * from playbooks where team_id = 711; # event 226147
SELECT * FROM playbook_categories WHERE playbook_id = 5515;
SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';
SELECT * FROM crm_fields WHERE id = 226147;
SELECT * FROM crm_field_values WHERE crm_field_id = 226147;
SELECT * FROM crm_configurations WHERE id = 692;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 711 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;
select * from leads;
select * from calendars;
SELECT
t.id AS team_id,
t.name,
LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain
FROM teams t
JOIN users u ON u.team_id = t.id
JOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'
LEFT JOIN team_domains td
ON td.team_id = t.id
AND td.deleted_at IS NULL
AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))
GROUP BY t.id, t.name, calendar_domain
ORDER BY t.name, calendar_domain;
select * from users u join calendars c on c.user_id = u.id
where u.team_id = 882;
select * from activities where id = 74049485; # team 563 crm 537
select * from activities where id = 73272382; # team 563 crm 537
select * from activities where id = 64400389; # team 563 crm 537
select * from activities where id = 58081273; # team 563 crm 537
select * from activities where id = 54520297; # team 563 crm 537
select * from participants where activity_id = 58081273;
select * from activities where crm_configuration_id = 537 and provider = 'aircall'
and account_id = 19003658 order by updated_at desc;
select * from contacts where crm_configuration_id = 537 and id = 35957759;
select * from accounts where crm_configuration_id = 537 and id = 19003658;
select * from automated_report_results where id = 1976;
select * from automated_reports where id = 583;
select * from activity_searches where id = 87714;
select * from activity_search_filters where activity_search_id = 87714;
SELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid
or uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;
SELECT * FROM crm_configurations WHERE provider = 'hubspot';
select * from rate_limits;
select * from automated_report_results where media_type = 'pdf' and status = 2
and id IN (18, 1872);
select * from automated_reports where id = 54;
SELECT * FROM users WHERE id IN (24623,29443,29613);
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from text_relays where created_at > '2026-01-01';
and id IN (32415, 32416);
# and id = 32412;
select * from users where team_id = 2 and email like '%scott%' and id = 29510;
SELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436
SELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses
FROM text_relays
WHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')
GROUP BY email_provider_id;
SELECT id, status, telephony_provider_id, created_at
FROM activities
WHERE id IN (80028719, 80028846);
SELECT id, status, code, email_sent_at, created_at, updated_at
FROM text_relays
WHERE id IN (32415, 32416);
SELECT id, status, code, sender, recipient, created_at
FROM text_relays
WHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'
ORDER BY created_at DESC
LIMIT 10;
SELECT id, uuid, status, code, sender, recipient, created_at, updated_at
FROM text_relays
WHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');
# [PASSWORD_DOTS]
SELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count
FROM users u
INNER JOIN activities a ON u.id = a.user_id
WHERE a.type LIKE 'sms%'
AND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)
GROUP BY u.id, u.email, u.name, u.softphone_number
ORDER BY sms_count DESC;
select * from teams where id = 1;
select * from roles;
Project
Project
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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103279282_m2.jpg...
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faVsco.js – TextMessagingService.php
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PhpStormEV favsco.jsProjectViewg9 master kINavicar PhpStormEV favsco.jsProjectViewg9 master kINavicarecodeLaravelKeractorWindow® ActivityController.phpclass TextMessagingService© SoftPhoneManager.php:© TextMessagingService.php x© CachedCrmServiceDecorator.php© CountryCodeResolver.php© CrmActivityProviderIntegratedEventListe© CrmActivityService.php0cmeonniguratonsetuingsservice.ong© CrmObjectsResolver.php© DefaultProspectSearchStrategy.php© EmailHelper.phpFindsProspectinterface.php©LayoutManager.php© MatchDomainByEmaillnterface.php© OpportunityActivityMatcher.php© OpportunitySyncStrategyInterface.phpc) Opponunilvsyncs.rareavresolver.ono@ ProspectSearchScope.php© ProspectSearchStrategyFactory.php1ProspectSearchStratecvintertace.oho© ProviderRegistry.php@ RecordSelector.ohr€ ResolveCompanyNameByEmailTrait.phpC) TimePerioditerator.oho• ImportM InternaD Kioskv M AutomatedRenortc© Activity TypeService.php© AskJiminnyReportActivityService.php© ReportSortDirection.php© KioskService.phpD MailMeetingGeneratorNotificationDOAuth2O RecallAlSecurityD Strategy7 StreamindD TeamTelephony© ClientTokenGenerator.phpC)InsiahtsService.oho(c) NumberAllocator nhr(C) TwilioClientRuilder nhnpublic function send(User $from, string $to, string $message): MessageInstanceE]. ®Othrows TwilioExceptionpublic function redact(Activity Sactivity): voidf...}public function buildActivityC?string $messageId,string $type,User $user,string $from,scring smessage.?string $customerId,?string $objectType,?string $countryCode): Activity {Slead = null:$account = null;$contact = null;Sstage = null:$opportunity = null;$team = $user->getTeam();try t$crmService = $this-›providerRegistry->get($team-›crm-›provider);$crmResolver = app( abstract:'team' => $team,'integrationAdmin' = $user,'providerSlug' => Steam->getCrmConfiguration() ->getProviderName),Sornsenvice = SoreResol ver-spreparecrnsenvàce () :f catch (\Throwable Sthrowable) (if (1 Suser->isCrmRequired()) €$crmService = $this->providerRegistry->get($team->crm-›provider);$crmService->setUser (Steam->getOwner());f elsefScrmService-›setUser(Suser):E custom.logA console [STAGING]E laravel.log4 SF [jiminny@localhost]A HS_Jocal [jiminny@localhost]A console [PROD] X# console [euy570571572-573574575I576-589590-591592593Sa1ss_601602603604606607608—610611=612=613Tx: AutovCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE' END) AS USEr_1fajiminny041 A1 A40 X 65 ^sa.*,t.owner_id FROM social_accounts saJOIN users u on u.id = sa.sociable_idJOIN teams t 1.n<->1: on t.id = U.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce';SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556;select * from automated_reports;where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044,["pdf", "podcast"]SELECT * FROMautomated_report_results WHERE uuid_to_bin(^822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;select * from automated_report_resultsorder by id desc;SELECT * FROMWHERE 1d = 1919;select * fromautomated_report_results WHERE report.id = 54;select * from opportunities where id = 7594349;SELECT * FROM teams WHERE name LIKE '%Les%"; # 711, 692, 16067 - [EMAIL] * from playbooks where team_id = 711; # event 226147SELECT * FROM playbook_categories WHERE playbook_id = 5515;SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';SELECT * FROM crm_fields WHERE1d = 2261471SELECT * FROM1 crm_field_values WHERE crm_field_id = 226147;SELECT * FROM crm_configurations WHERE id = 692;SELECTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE "' END) AS user_id,u.email,sa.*,t.owner_id FROM social_accounts saJOIN users u on u.id = sa.sociable_idJOIN teams t 1.n<-›1: on t.id = u.team_idWHERE U.team_id = 711 and sa.provider = 'salesforce";SELECT * FROM crm_profiles cp JOIN users u 1..n<->1: on U.id = cp.user_id WHERE v.team_id = 711;select * from leads:select * from calendars;SELECT• suppont Dally • In 35 m100% L28• Mon 18 May 14:21:19U AskJiminnyReportActivityServiceTest~CascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..O php -1 /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolven• Outbound callis (createdutboundAct ivity method)l• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method):• Replaced direct CRM service user setting with CrmOwnerResolver•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method:• Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen• If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SocialAccountTokenTnvalidFycention. sparches for team members with active CRM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until finding one with a valid connection6 K oll foil Abrowe tho cricinol ovcontiony/ D TextMessagingService.php +30-5Ask anvthina (884-L)Reiect alllAccent alliWN Windsurf Toams 22-22 UTF.Rf 4 spaces...
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PhpStormEV favsco.jsProjectViewg9 master kINavicar PhpStormEV favsco.jsProjectViewg9 master kINavicarecodeLaravelKeractorWindow® ActivityController.phpclass TextMessagingService© SoftPhoneManager.php:© TextMessagingService.php x© CachedCrmServiceDecorator.php© CountryCodeResolver.php© CrmActivityProviderIntegratedEventListe© CrmActivityService.php0cmeonniguratonsetuingsservice.ong© CrmObjectsResolver.php© DefaultProspectSearchStrategy.php© EmailHelper.phpFindsProspectinterface.php©LayoutManager.php© MatchDomainByEmaillnterface.php© OpportunityActivityMatcher.php© OpportunitySyncStrategyInterface.phpc) Opponunilvsyncs.rareavresolver.ono@ ProspectSearchScope.php© ProspectSearchStrategyFactory.php1ProspectSearchStratecvintertace.oho© ProviderRegistry.php@ RecordSelector.ohr€ ResolveCompanyNameByEmailTrait.phpC) TimePerioditerator.oho• ImportM InternaD Kioskv M AutomatedRenortc© Activity TypeService.php© AskJiminnyReportActivityService.php© ReportSortDirection.php© KioskService.phpD MailMeetingGeneratorNotificationDOAuth2O RecallAlSecurityD Strategy7 StreamindD TeamTelephony© ClientTokenGenerator.phpC)InsiahtsService.oho(c) NumberAllocator nhr(C) TwilioClientRuilder nhnpublic function send(User $from, string $to, string $message): MessageInstanceE]. ®Othrows TwilioExceptionpublic function redact(Activity Sactivity): voidf...}public function buildActivityC?string $messageId,string $type,User $user,string $from,scring smessage.?string $customerId,?string $objectType,?string $countryCode): Activity {Slead = null:$account = null;$contact = null;Sstage = null:$opportunity = null;$team = $user->getTeam();try t$crmService = $this-›providerRegistry->get($team-›crm-›provider);$crmResolver = app( abstract:'team' => $team,'integrationAdmin' = $user,'providerSlug' => Steam->getCrmConfiguration() ->getProviderName),Sornsenvice = SoreResol ver-spreparecrnsenvàce () :f catch (\Throwable Sthrowable) (if (1 Suser->isCrmRequired()) €$crmService = $this->providerRegistry->get($team->crm-›provider);$crmService->setUser (Steam->getOwner());f elsefScrmService-›setUser(Suser):E custom.logA console [STAGING]E laravel.log4 SF [jiminny@localhost]A HS_Jocal [jiminny@localhost]A console [PROD] X# console [euy570571572-573574575I576-589590-591592593Sa1ss_601602603604606607608—610611=612=613Tx: AutovCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE' END) AS USEr_1fajiminny041 A1 A40 X 65 ^sa.*,t.owner_id FROM social_accounts saJOIN users u on u.id = sa.sociable_idJOIN teams t 1.n<->1: on t.id = U.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce';SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556;select * from automated_reports;where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044,["pdf", "podcast"]SELECT * FROMautomated_report_results WHERE uuid_to_bin(^822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;select * from automated_report_resultsorder by id desc;SELECT * FROMWHERE 1d = 1919;select * fromautomated_report_results WHERE report.id = 54;select * from opportunities where id = 7594349;SELECT * FROM teams WHERE name LIKE '%Les%"; # 711, 692, 16067 - [EMAIL] * from playbooks where team_id = 711; # event 226147SELECT * FROM playbook_categories WHERE playbook_id = 5515;SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';SELECT * FROM crm_fields WHERE1d = 2261471SELECT * FROM1 crm_field_values WHERE crm_field_id = 226147;SELECT * FROM crm_configurations WHERE id = 692;SELECTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE "' END) AS user_id,u.email,sa.*,t.owner_id FROM social_accounts saJOIN users u on u.id = sa.sociable_idJOIN teams t 1.n<-›1: on t.id = u.team_idWHERE U.team_id = 711 and sa.provider = 'salesforce";SELECT * FROM crm_profiles cp JOIN users u 1..n<->1: on U.id = cp.user_id WHERE v.team_id = 711;select * from leads:select * from calendars;SELECT• suppont Dally • In 35 m100% L28• Mon 18 May 14:21:19U AskJiminnyReportActivityServiceTest~CascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..O php -1 /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolven• Outbound callis (createdutboundAct ivity method)l• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method):• Replaced direct CRM service user setting with CrmOwnerResolver•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method:• Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen• If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SocialAccountTokenTnvalidFycention. sparches for team members with active CRM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until finding one with a valid connection6 K oll foil Abrowe tho cricinol ovcontiony/ D TextMessagingService.php +30-5Ask anvthina (884-L)Reiect alllAccent alliWN Windsurf Toams 22-22 UTF.Rf 4 spaces...
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82DOCKER (docker-compose)ticsearch"{"type": "log""@timestamp" : "2026-05-18T11:21:11Z","tags" : ["error""pid":7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch:9200"}docker_1amp_12026-05-18 11:21:10 Running ['artisan'conference:monitor:start]docker_lamp_11 '/usr/local/bin/php' 'artisan'conference:monitor:start1 {"type": "log""@timestamp": "2026-05-18T11:21:13Z","tags" : ["warning"asticsearch", "data"], "pid" :7, "message" : "Unable torevive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:21:13Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No living connections"}kibana1 {"type" : "log", "@timestamp" : "2026-05-18T11:21:13Z", "tags" : ["error", "plugins""taskManager", "taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type" : "log", "@timestamp" : "2026-05-18T11:21:14Z" , "tags" : ["error","elasticsearch",, "data"], "pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}docker_lamp_1 |2026-05-18 11:21:13 Running ['artisan' conference:monitor:end]3S DONEdocker_lamp_11 l '/usr/local/bin/php' 'artisan' conference:monitor:end › */proc/1/fd1 {"type":"log", "@timestamp" : "2026-05-18T11:21:16Z", "tags" : ["error"ticsearch",, "data"], "pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}1 {"type" : "log","@timestamp":"2026-05-18T11:21:16Z" , "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:21:16Z" , "tags" : ["warning", "elasticsearch", "data"],"pid":7, "message": "No living connections"}1 {"type": "log","@timestamp":"2026-05-18T11:21:17Z""tags" : ["error", "plug,"taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: Noconnections"}1 {"type" : "log""@timestamp":"2026-05-18T11:21:19Z","tags" : ["warning"asticsearch", "data"], "pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:21:19Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No livingconnections"}1 {"type": "log", "@timestamp": "2026-05-18T11:21:19Z", "tags" : ["warning", "pl,"licensing"],"pid" :7,"message": "License information could not be obtained from Elasticsearch due to Error: No Living connectionserror"}View in Docker Desktopo View ConfigEnable Watch•HomeDMsActivityFilesLaterMore-Jiminny ...MetromrenCE# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "N8. Mario GeorgievNikolay Ivanov4o James Graham *8 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiE. Lukas Kovalik y... OAppsJira CloudToastSupport Daily • in 39 m100% <78• Mon 18 May 14:21:19Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] •Update your information::LANGUAGES SPOKEN DURING CALLSEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OLet's Get Started!G Sign in with Googleне ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82DOCKER (docker-compose)ticsearch"{"type": "log""@timestamp" : "2026-05-18T11:21:11Z","tags" : ["error""pid":7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch:9200"}docker_1amp_12026-05-18 11:21:10 Running ['artisan'conference:monitor:start]docker_lamp_11 '/usr/local/bin/php' 'artisan'conference:monitor:start1 {"type": "log""@timestamp": "2026-05-18T11:21:13Z","tags" : ["warning"asticsearch", "data"], "pid" :7, "message" : "Unable torevive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:21:13Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No living connections"}kibana1 {"type" : "log", "@timestamp" : "2026-05-18T11:21:13Z", "tags" : ["error", "plugins""taskManager", "taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type" : "log", "@timestamp" : "2026-05-18T11:21:14Z" , "tags" : ["error","elasticsearch",, "data"], "pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}docker_lamp_1 |2026-05-18 11:21:13 Running ['artisan' conference:monitor:end]3S DONEdocker_lamp_11 l '/usr/local/bin/php' 'artisan' conference:monitor:end › */proc/1/fd1 {"type":"log", "@timestamp" : "2026-05-18T11:21:16Z", "tags" : ["error"ticsearch",, "data"], "pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}1 {"type" : "log","@timestamp":"2026-05-18T11:21:16Z" , "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:21:16Z" , "tags" : ["warning", "elasticsearch", "data"],"pid":7, "message": "No living connections"}1 {"type": "log","@timestamp":"2026-05-18T11:21:17Z""tags" : ["error", "plug,"taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: Noconnections"}1 {"type" : "log""@timestamp":"2026-05-18T11:21:19Z","tags" : ["warning"asticsearch", "data"], "pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:21:19Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No livingconnections"}1 {"type": "log", "@timestamp": "2026-05-18T11:21:19Z", "tags" : ["warning", "pl,"licensing"],"pid" :7,"message": "License information could not be obtained from Elasticsearch due to Error: No Living connectionserror"}View in Docker Desktopo View ConfigEnable Watch•HomeDMsActivityFilesLaterMore-Jiminny ...MetromrenCE# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "N8. Mario GeorgievNikolay Ivanov4o James Graham *8 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiE. Lukas Kovalik y... OAppsJira CloudToastSupport Daily • in 39 m100% <78• Mon 18 May 14:21:19Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] •Update your information::LANGUAGES SPOKEN DURING CALLSEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OLet's Get Started!G Sign in with Googleне ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #
SELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;
select * from users where team_id = 51; # 7783
SELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130
select * from activity_searches where user_id = 7783;
select * from activity_search_filters where activity_search_id IN (32291, 32292);
SELECT asf.activity_search_id, asf.id, asf.value
FROM activity_search_filters asf
WHERE asf.filter = 'group_id'
AND asf.value IN (
SELECT CONCAT(
HEX(SUBSTR(uuid, 5, 4)), '-',
HEX(SUBSTR(uuid, 3, 2)), '-',
HEX(SUBSTR(uuid, 1, 2)), '-',
HEX(SUBSTR(uuid, 9, 2)), '-',
HEX(SUBSTR(uuid, 11))
)
FROM groups
WHERE deleted_at IS NOT NULL
);
SELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where provider = 'hubspot';
SELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133
SELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null
# [PASSWORD_DOTS]
select * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';
select
cp.*
# DISTINCT t.id
# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields
FROM crm_profiles cp
JOIN crm_configurations crm on crm.id = cp.crm_configuration_id
JOIN users u on u.id = cp.user_id
JOIN teams t ON t.id = crm.team_id
WHERE crm.provider = 'salesforce' and t.status = 'active'
and cp.archived_at IS NULL and u.deleted_at IS NULL
and t.id NOT IN (1093)
and t.id = 2
and cp.contact_fields IS NULL;
# and c.crm_provider_id = '003Uu00000ojD4NIAU';
SELECT * FROM users WHERE id = 26484;
SELECT * FROM crm_profiles WHERE user_id = 26484;
SELECT * FROM social_accounts WHERE sociable_id = 26484;
SELECT * FROM crm_configurations where provider = 'salesforce';
select * from users where id IN (10022, 10403);
select * from users where team_id IN (526);
select * from teams where id IN (526, 532);
select * from crm_configurations where id IN (500, 516);
select * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);
select * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 526 and sa.provider = 'salesforce';
select * from team_settings where team_id IN (526, 532);
select * from users where id IN (22824);
select * from crm_profiles where crm_configuration_id IN (1026);
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1093 and sa.provider = 'salesforce';
select * from teams where id = 1099;
select * from users where id = 29643
select * from activity_processing_states;
SELECT * FROM teams where name LIKE '%Fare%'; # 233
SELECT * FROM opportunities where crm_configuration_id = 215
# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'
;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1088 and sa.provider = 'hubspot';
SELECT * FROM teams order by updated_at DESC
SELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account
select * from crm_configurations where provider = 'pipedrive';
select * from teams where id = 957;
select * from crm_configurations where id = 957;
SELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743
SELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;
select * from users where team_id = 1; # 26726 - Gabriela Dureva
SELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific
select * from activities where user_id = 26726 order by id desc;
select * from contacts where crm_configuration_id = 1
and email IN ('[EMAIL]', '[EMAIL]'); # 2094416, 2093620
SELECT * FROM contacts WHERE id = 6284931;
SELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id
WHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;
select * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);
select * from crm_configurations where id = 1;
43801692-1aeb-32ce-acba-5b80a479701a
44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b
405975c0-b3d0-7aaa-821f-09d59cae6dd1
4caf848d-4bed-2299-b248-7788d41f9fca
49bedc3f-f196-eef3-89c3-dea6a3b4aa63
43420989-a09d-b8f8-9806-c8bbf7a02aac
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
SELECT * FROM activities WHERE id = 75461988;
SELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;
select * from contacts where id = 17900517;
select * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id
where crm.provider != 'salesforce';
select * from users where id = 21047;
SELECT * FROM crm_configurations WHERE id = 892;
SELECT * FROM teams WHERE id = 942;
select * from opportunities where team_id = 942 order by updated_at desc;
select * from contacts where team_id = 942 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 942 and sa.provider = 'hubspot';
SELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430
SELECT * FROM crm_configurations WHERE id = 1;
SELECT * FROM teams WHERE crm_id = 1;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
select id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1
SELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430
select * from teams where id = 852;
select * from groups where id = 2286;
select * from sidekick_settings where team_id = 852;
select * from default_activity_types where team_id = 852;
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1 AND u.deleted_at IS NULL
AND u.crm_required = 1
AND u.team_id = 1
ORDER BY u.team_id;
SELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (
18481
);
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1
AND u.deleted_at IS NULL
AND u.crm_required = 1
# AND u.team_id = 1
AND p.id IS NULL -- Move this condition to WHERE clause
ORDER BY u.team_id;
SELECT * FROM opportunities WHERE id = 20002609;
select * from teams where id = 1122; # Velatir, 29953 - [EMAIL]
select * from crm_configurations where id = 1060;
select * from crm_layouts where crm_configuration_id = 1060;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1122 and sa.provider = 'hubspot';
select * from opportunities where team_id = 1122 order by updated_at desc;
select * from crm_field_data where object_type = 'contact';
SELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 248 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS
SELECT * FROM users where id = 24115;
SELECT * FROM accounts where id = 4002896;
SELECT * FROM teams WHERE name LIKE '%adswerve%';
SELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN ("0069N000003GIQ9QAO","0061r000019yGP9AAM","0066900001S2KWlAAN","0066900001TDpj2AAD","0066900001b8uEwAAI","0069N000001rQi0QAE","006QF00000KD40mYAD","006QF00000LzpRJYAZ","0069N000002uomtQAA","0069N000002xlMLQAY","0066900001NV6ubAAD","0061r00001HJp45AAD","006QF00000uTlUoYAK","006QF00000v0bZqYAI");
SELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203
SELECT u.id, u.email, ac.name, a.* FROM activities a
JOIN users u ON a.user_id = u.id
JOIN accounts ac ON a.account_id = ac.id
WHERE
uuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or
uuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or
uuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;
select * from users where id = 5825;
SELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;
select * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;
19594, 862
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 862 and sa.provider = 'salesforce';
select * from automated_reports where id = 36;
select ar.frequency, r.*, ar.* from automated_report_results r
join automated_reports ar on r.report_id = ar.id
where ar.frequency != 'one_off';
select s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;
select * from nudges n where n.activity_search_id
select * from teams where created_at > '2026-03-09';
SELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;
select * from users where team_id = 1 and name like '%Lukas%'; # 7160
SELECT * FROM teams WHERE id = 575;
select * from opportunities where team_id = 575;
SELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,
select * from opportunities where team_id = 1126;
SELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,
select * from opportunities where team_id = 1125;
select * from contacts c
where c.team_id = 882;
SELECT * FROM activities WHERE id = 76822967;
SELECT * FROM crm_profiles WHERE user_id = 15440;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 555;
SELECT * FROM crm_configurations WHERE id = 555;
SELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 581 and sa.provider = 'salesforce';
SELECT * FROM automated_report_results order by id desc;
select * from features;
select * from team_features where feature_id = 40;
select * from teams where id = 556;
select * from automated_reports;
where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , ["pdf","podcast"]
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from automated_report_results order by id desc;
SELECT * FROM automated_report_results WHERE id = 1919;
select * from automated_report_results WHERE report_id = 54;
select * from opportunities where id = 7594349;
SELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - [EMAIL]
select * from playbooks where team_id = 711; # event 226147
SELECT * FROM playbook_categories WHERE playbook_id = 5515;
SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';
SELECT * FROM crm_fields WHERE id = 226147;
SELECT * FROM crm_field_values WHERE crm_field_id = 226147;
SELECT * FROM crm_configurations WHERE id = 692;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 711 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;
select * from leads;
select * from calendars;
SELECT
t.id AS team_id,
t.name,
LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain
FROM teams t
JOIN users u ON u.team_id = t.id
JOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'
LEFT JOIN team_domains td
ON td.team_id = t.id
AND td.deleted_at IS NULL
AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))
GROUP BY t.id, t.name, calendar_domain
ORDER BY t.name, calendar_domain;
select * from users u join calendars c on c.user_id = u.id
where u.team_id = 882;
select * from activities where id = 74049485; # team 563 crm 537
select * from activities where id = 73272382; # team 563 crm 537
select * from activities where id = 64400389; # team 563 crm 537
select * from activities where id = 58081273; # team 563 crm 537
select * from activities where id = 54520297; # team 563 crm 537
select * from participants where activity_id = 58081273;
select * from activities where crm_configuration_id = 537 and provider = 'aircall'
and account_id = 19003658 order by updated_at desc;
select * from contacts where crm_configuration_id = 537 and id = 35957759;
select * from accounts where crm_configuration_id = 537 and id = 19003658;
select * from automated_report_results where id = 1976;
select * from automated_reports where id = 583;
select * from activity_searches where id = 87714;
select * from activity_search_filters where activity_search_id = 87714;
SELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid
or uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;
SELECT * FROM crm_configurations WHERE provider = 'hubspot';
select * from rate_limits;
select * from automated_report_results where media_type = 'pdf' and status = 2
and id IN (18, 1872);
select * from automated_reports where id = 54;
SELECT * FROM users WHERE id IN (24623,29443,29613);
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from text_relays where created_at > '2026-01-01';
and id IN (32415, 32416);
# and id = 32412;
select * from users where team_id = 2 and email like '%scott%' and id = 29510;
SELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436
SELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses
FROM text_relays
WHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')
GROUP BY email_provider_id;
SELECT id, status, telephony_provider_id, created_at
FROM activities
WHERE id IN (80028719, 80028846);
SELECT id, status, code, email_sent_at, created_at, updated_at
FROM text_relays
WHERE id IN (32415, 32416);
SELECT id, status, code, sender, recipient, created_at
FROM text_relays
WHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'
ORDER BY created_at DESC
LIMIT 10;
SELECT id, uuid, status, code, sender, recipient, created_at, updated_at
FROM text_relays
WHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');
# [PASSWORD_DOTS]
SELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count
FROM users u
INNER JOIN activities a ON u.id = a.user_id
WHERE a.type LIKE 'sms%'
AND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)
GROUP BY u.id, u.email, u.name, u.softphone_number
ORDER BY sms_count DESC;
select * from teams where id = 1;
select * from roles;
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Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Jiminny\\Services\\Telephony;\n\nuse Jiminny\\Component\\Activity\\Services\\GetDefaultActivityTypeService;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","role_description":"text entry 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Error","depth":4,"bounds":{"left":0.72140956,"top":0.12210695,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.12210695,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-01-01';\nand id IN (32415, 32416);\n# and id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;\n\nSELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436\n\nSELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses\nFROM text_relays\nWHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')\nGROUP BY email_provider_id;\nSELECT id, status, telephony_provider_id, created_at\nFROM activities\nWHERE id IN (80028719, 80028846);\nSELECT id, status, code, email_sent_at, created_at, updated_at\nFROM text_relays\nWHERE id IN (32415, 32416);\nSELECT id, status, code, sender, recipient, created_at\nFROM text_relays\nWHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'\nORDER BY created_at DESC\nLIMIT 10;\n\nSELECT id, uuid, status, code, sender, recipient, created_at, updated_at\nFROM text_relays\nWHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');\n\n# ***************\nSELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count\nFROM users u\nINNER JOIN activities a ON u.id = a.user_id\nWHERE a.type LIKE 'sms%'\nAND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)\nGROUP BY u.id, u.email, u.name, u.softphone_number\nORDER BY sms_count DESC;\n\nselect * from teams where id = 1;\n\nselect * from roles;","depth":4,"on_screen":true,"value":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-01-01';\nand id IN (32415, 32416);\n# and id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;\n\nSELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436\n\nSELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses\nFROM text_relays\nWHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')\nGROUP BY email_provider_id;\nSELECT id, status, telephony_provider_id, created_at\nFROM activities\nWHERE id IN (80028719, 80028846);\nSELECT id, status, code, email_sent_at, created_at, updated_at\nFROM text_relays\nWHERE id IN (32415, 32416);\nSELECT id, status, code, sender, recipient, created_at\nFROM text_relays\nWHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'\nORDER BY created_at DESC\nLIMIT 10;\n\nSELECT id, uuid, status, code, sender, recipient, created_at, updated_at\nFROM text_relays\nWHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');\n\n# ***************\nSELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count\nFROM users u\nINNER JOIN activities a ON u.id = a.user_id\nWHERE a.type LIKE 'sms%'\nAND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)\nGROUP BY u.id, u.email, u.name, u.softphone_number\nORDER BY sms_count DESC;\n\nselect * from teams where id = 1;\n\nselect * from roles;","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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2218635325254022727
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visual_change
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accessibility
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #
SELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;
select * from users where team_id = 51; # 7783
SELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130
select * from activity_searches where user_id = 7783;
select * from activity_search_filters where activity_search_id IN (32291, 32292);
SELECT asf.activity_search_id, asf.id, asf.value
FROM activity_search_filters asf
WHERE asf.filter = 'group_id'
AND asf.value IN (
SELECT CONCAT(
HEX(SUBSTR(uuid, 5, 4)), '-',
HEX(SUBSTR(uuid, 3, 2)), '-',
HEX(SUBSTR(uuid, 1, 2)), '-',
HEX(SUBSTR(uuid, 9, 2)), '-',
HEX(SUBSTR(uuid, 11))
)
FROM groups
WHERE deleted_at IS NOT NULL
);
SELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where provider = 'hubspot';
SELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133
SELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null
# [PASSWORD_DOTS]
select * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';
select
cp.*
# DISTINCT t.id
# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields
FROM crm_profiles cp
JOIN crm_configurations crm on crm.id = cp.crm_configuration_id
JOIN users u on u.id = cp.user_id
JOIN teams t ON t.id = crm.team_id
WHERE crm.provider = 'salesforce' and t.status = 'active'
and cp.archived_at IS NULL and u.deleted_at IS NULL
and t.id NOT IN (1093)
and t.id = 2
and cp.contact_fields IS NULL;
# and c.crm_provider_id = '003Uu00000ojD4NIAU';
SELECT * FROM users WHERE id = 26484;
SELECT * FROM crm_profiles WHERE user_id = 26484;
SELECT * FROM social_accounts WHERE sociable_id = 26484;
SELECT * FROM crm_configurations where provider = 'salesforce';
select * from users where id IN (10022, 10403);
select * from users where team_id IN (526);
select * from teams where id IN (526, 532);
select * from crm_configurations where id IN (500, 516);
select * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);
select * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 526 and sa.provider = 'salesforce';
select * from team_settings where team_id IN (526, 532);
select * from users where id IN (22824);
select * from crm_profiles where crm_configuration_id IN (1026);
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1093 and sa.provider = 'salesforce';
select * from teams where id = 1099;
select * from users where id = 29643
select * from activity_processing_states;
SELECT * FROM teams where name LIKE '%Fare%'; # 233
SELECT * FROM opportunities where crm_configuration_id = 215
# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'
;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1088 and sa.provider = 'hubspot';
SELECT * FROM teams order by updated_at DESC
SELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account
select * from crm_configurations where provider = 'pipedrive';
select * from teams where id = 957;
select * from crm_configurations where id = 957;
SELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743
SELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;
select * from users where team_id = 1; # 26726 - Gabriela Dureva
SELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific
select * from activities where user_id = 26726 order by id desc;
select * from contacts where crm_configuration_id = 1
and email IN ('[EMAIL]', '[EMAIL]'); # 2094416, 2093620
SELECT * FROM contacts WHERE id = 6284931;
SELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id
WHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;
select * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);
select * from crm_configurations where id = 1;
43801692-1aeb-32ce-acba-5b80a479701a
44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b
405975c0-b3d0-7aaa-821f-09d59cae6dd1
4caf848d-4bed-2299-b248-7788d41f9fca
49bedc3f-f196-eef3-89c3-dea6a3b4aa63
43420989-a09d-b8f8-9806-c8bbf7a02aac
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
SELECT * FROM activities WHERE id = 75461988;
SELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;
select * from contacts where id = 17900517;
select * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id
where crm.provider != 'salesforce';
select * from users where id = 21047;
SELECT * FROM crm_configurations WHERE id = 892;
SELECT * FROM teams WHERE id = 942;
select * from opportunities where team_id = 942 order by updated_at desc;
select * from contacts where team_id = 942 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 942 and sa.provider = 'hubspot';
SELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430
SELECT * FROM crm_configurations WHERE id = 1;
SELECT * FROM teams WHERE crm_id = 1;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
select id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1
SELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430
select * from teams where id = 852;
select * from groups where id = 2286;
select * from sidekick_settings where team_id = 852;
select * from default_activity_types where team_id = 852;
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1 AND u.deleted_at IS NULL
AND u.crm_required = 1
AND u.team_id = 1
ORDER BY u.team_id;
SELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (
18481
);
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1
AND u.deleted_at IS NULL
AND u.crm_required = 1
# AND u.team_id = 1
AND p.id IS NULL -- Move this condition to WHERE clause
ORDER BY u.team_id;
SELECT * FROM opportunities WHERE id = 20002609;
select * from teams where id = 1122; # Velatir, 29953 - [EMAIL]
select * from crm_configurations where id = 1060;
select * from crm_layouts where crm_configuration_id = 1060;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1122 and sa.provider = 'hubspot';
select * from opportunities where team_id = 1122 order by updated_at desc;
select * from crm_field_data where object_type = 'contact';
SELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 248 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS
SELECT * FROM users where id = 24115;
SELECT * FROM accounts where id = 4002896;
SELECT * FROM teams WHERE name LIKE '%adswerve%';
SELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN ("0069N000003GIQ9QAO","0061r000019yGP9AAM","0066900001S2KWlAAN","0066900001TDpj2AAD","0066900001b8uEwAAI","0069N000001rQi0QAE","006QF00000KD40mYAD","006QF00000LzpRJYAZ","0069N000002uomtQAA","0069N000002xlMLQAY","0066900001NV6ubAAD","0061r00001HJp45AAD","006QF00000uTlUoYAK","006QF00000v0bZqYAI");
SELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203
SELECT u.id, u.email, ac.name, a.* FROM activities a
JOIN users u ON a.user_id = u.id
JOIN accounts ac ON a.account_id = ac.id
WHERE
uuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or
uuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or
uuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;
select * from users where id = 5825;
SELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;
select * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;
19594, 862
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 862 and sa.provider = 'salesforce';
select * from automated_reports where id = 36;
select ar.frequency, r.*, ar.* from automated_report_results r
join automated_reports ar on r.report_id = ar.id
where ar.frequency != 'one_off';
select s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;
select * from nudges n where n.activity_search_id
select * from teams where created_at > '2026-03-09';
SELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;
select * from users where team_id = 1 and name like '%Lukas%'; # 7160
SELECT * FROM teams WHERE id = 575;
select * from opportunities where team_id = 575;
SELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,
select * from opportunities where team_id = 1126;
SELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,
select * from opportunities where team_id = 1125;
select * from contacts c
where c.team_id = 882;
SELECT * FROM activities WHERE id = 76822967;
SELECT * FROM crm_profiles WHERE user_id = 15440;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 555;
SELECT * FROM crm_configurations WHERE id = 555;
SELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 581 and sa.provider = 'salesforce';
SELECT * FROM automated_report_results order by id desc;
select * from features;
select * from team_features where feature_id = 40;
select * from teams where id = 556;
select * from automated_reports;
where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , ["pdf","podcast"]
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from automated_report_results order by id desc;
SELECT * FROM automated_report_results WHERE id = 1919;
select * from automated_report_results WHERE report_id = 54;
select * from opportunities where id = 7594349;
SELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - [EMAIL]
select * from playbooks where team_id = 711; # event 226147
SELECT * FROM playbook_categories WHERE playbook_id = 5515;
SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';
SELECT * FROM crm_fields WHERE id = 226147;
SELECT * FROM crm_field_values WHERE crm_field_id = 226147;
SELECT * FROM crm_configurations WHERE id = 692;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 711 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;
select * from leads;
select * from calendars;
SELECT
t.id AS team_id,
t.name,
LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain
FROM teams t
JOIN users u ON u.team_id = t.id
JOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'
LEFT JOIN team_domains td
ON td.team_id = t.id
AND td.deleted_at IS NULL
AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))
GROUP BY t.id, t.name, calendar_domain
ORDER BY t.name, calendar_domain;
select * from users u join calendars c on c.user_id = u.id
where u.team_id = 882;
select * from activities where id = 74049485; # team 563 crm 537
select * from activities where id = 73272382; # team 563 crm 537
select * from activities where id = 64400389; # team 563 crm 537
select * from activities where id = 58081273; # team 563 crm 537
select * from activities where id = 54520297; # team 563 crm 537
select * from participants where activity_id = 58081273;
select * from activities where crm_configuration_id = 537 and provider = 'aircall'
and account_id = 19003658 order by updated_at desc;
select * from contacts where crm_configuration_id = 537 and id = 35957759;
select * from accounts where crm_configuration_id = 537 and id = 19003658;
select * from automated_report_results where id = 1976;
select * from automated_reports where id = 583;
select * from activity_searches where id = 87714;
select * from activity_search_filters where activity_search_id = 87714;
SELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid
or uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;
SELECT * FROM crm_configurations WHERE provider = 'hubspot';
select * from rate_limits;
select * from automated_report_results where media_type = 'pdf' and status = 2
and id IN (18, 1872);
select * from automated_reports where id = 54;
SELECT * FROM users WHERE id IN (24623,29443,29613);
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from text_relays where created_at > '2026-01-01';
and id IN (32415, 32416);
# and id = 32412;
select * from users where team_id = 2 and email like '%scott%' and id = 29510;
SELECT * FROM activities WHERE uuid_to_bin('67cebfc2-ed56-44a2-8c68-7a0286ed8618') = uuid; # 79763436
SELECT email_provider_id, COUNT(*) as count, GROUP_CONCAT(id) as ids, GROUP_CONCAT(status) as statuses
FROM text_relays
WHERE email_provider_id IN ('19e2027868a64b42', '19e2033ed8ea6b10')
GROUP BY email_provider_id;
SELECT id, status, telephony_provider_id, created_at
FROM activities
WHERE id IN (80028719, 80028846);
SELECT id, status, code, email_sent_at, created_at, updated_at
FROM text_relays
WHERE id IN (32415, 32416);
SELECT id, status, code, sender, recipient, created_at
FROM text_relays
WHERE sender LIKE '%mario.georgiev%' OR sender LIKE '%stoyan.tomov%'
ORDER BY created_at DESC
LIMIT 10;
SELECT id, uuid, status, code, sender, recipient, created_at, updated_at
FROM text_relays
WHERE uuid = uuid_to_bin('0626141c-27a6-4d8c-aff8-7c8020a2c656');
# [PASSWORD_DOTS]
SELECT DISTINCT u.id, u.email, u.name, u.softphone_number, COUNT(a.id) as sms_count
FROM users u
INNER JOIN activities a ON u.id = a.user_id
WHERE a.type LIKE 'sms%'
AND a.created_at > DATE_SUB(NOW(), INTERVAL 30 DAY)
GROUP BY u.id, u.email, u.name, u.softphone_number
ORDER BY sms_count DESC;
select * from teams where id = 1;
select * from roles;
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2026-05-18T11:21:05.347674+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103265347_m1.jpg...
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PhpStorm
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faVsco.js – TextMessagingService.php
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1
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monitor_1
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Project: faVsco.js, menu
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|
-6126283402769313718
|
-8780806312256353338
|
click
|
hybrid
|
NULL
|
Project: faVsco.js, menu
master, menu
Start Listen Project: faVsco.js, menu
master, menu
Start Listening for PHP Debug Connections
AskJiminnyReportActivityServiceTest
Run 'AskJiminnyReportActivityServiceTest'
Debug 'AskJiminnyReportActivityServiceTest'
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82XIDOCKER (docker-compose)connections"}1 {"type" : "log""@timestamp": "2026-05-18T11:20:56Z", "tags" : ["error"ticsearch", "data"], "pid":7, "message" : "[ConnectionError]:getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}1 {"type": "log""@timestamp":"2026-05-18T11:20:58Z'tags" : ["warning"asticsearch", "data"], "pid" :7,"message" : "Unable to revive connection: [URL_WITH_CREDENTIALS] "tags" : ["warning", "elasticsearch","data"], "pid" :7,"message": "No livingconnections"}kibanains"1 {"type": "log""@timestamp":"2026-05-18T11:20:59Z", "tags" : ["error", "plug"taskManager""taskManager"],Livingconnections"}"pid" :7,"message":"Failed to pollfor work: Error: Nokibana{"type" : "log""@timestamp" : "2026-05-18T11:20:59Z", "tags" : ["error", "elasticsearch",,"data"],"pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearchelasticsearch:9200"}kibana1 {"type" : "log""@timestamp" : "2026-05-18T11:21:01Z", "tags" : ["error", "elasticsearch", "data"],"pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}kibana1 {"type" : "log","@timestamp": "2026-05-18T11:21:01Z", "tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:21:01Z","tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "No livingconnections"}kibana1 {"type" : "log""@timestamp": "2026-05-18T11:21:01Z""tags" : ["error", "plugins","taskManager","taskManager"], "pid":7, "message" : "Failed to poll for work: Error: NoLiving connections"}docker_lamp_12026-05-18 11:20:55 Running ['artisan' activity:purge-stale]7s DONEdocker_lamp_1 | '/usr/local/bin/php' 'artisan' activity:purge-stale › '/proc/1/fd/12>&1I {"type" : "log", "@timestamp" : "2026-05-18T11:21:047""tags" : ["error", "elas, "data"], "pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch:9200"}1 {"type" : "log""@timestamp": "2026-05-18T11:21:04Z", "tags" : ["warning"asticsearch", "data"], "pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:21:04Z", "tags" : ["warning", "elasticsearch", "data"], "pid":7, "message": "No living connections"}1 {"type": "log", "@timestamp" : "2026-05-18T11:21:04Z", "tags" : ["error", "plug, "taskManager",, "taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLiving connections"}View in Docker Desktop• View ConfigEnable Watch•HomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil VasilevP. Galya Dimitrova ELe Todor Stamatov "N8. Mario GeorgievNikolay Ivanov4o James Graham *2 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiE. Lukas Kovalik y... OAppsJira CloudToastSupport Daily • in 39 m100% <78• Mon 18 May 14:21:05Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] ~Update your information::LANGUAGES SPOKEN DURING CALLSEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OLet's Get Started!G Sign in with Googleне ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103265347_m2.jpg...
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faVsco.js – TextMessagingService.php
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Project: faVsco.js, menu
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}...
|
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$from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n 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Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Exceptions\\SocialAccountTokenInvalidException;\nuse Jiminny\\Models\\Activity;\nuse Jiminny\\Models\\PlaybookCategory;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\Rest\\Api\\V2010\\Account\\MessageInstance;\n\nclass TextMessagingService\n{\n private ?Team $team = null;\n private ?TwilioClient $twilioClient = null;\n\n public function __construct(\n private readonly ProviderRegistry $providerRegistry,\n private readonly ActivityService $activityService,\n private readonly Webhook $urlGenerator,\n private readonly TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n /**\n * @throws ConfigurationException\n */\n public function setTeam(Team $team): void\n {\n $this->team = $team;\n $this->twilioClient = $this->twilioClientBuilder->build($team);\n }\n\n /**\n * @throws \\Exception\n */\n public function send(User $from, string $to, string $message): MessageInstance\n {\n if ($this->team->id !== $from->team_id) {\n throw new \\InvalidArgumentException('Sender does not belong to this team.');\n }\n\n $payload = [\n 'from' => $from->softphone_number,\n 'body' => $message,\n 'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),\n ];\n\n if ($this->team->twilio_messaging_sid !== null) {\n $payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;\n } else {\n $payload['applicationSid'] = $this->team->twilio_sms_sid;\n }\n\n return $this->twilioClient\n ->messages\n ->create($to, $payload);\n }\n\n /**\n * @throws TwilioException\n */\n public function redact(Activity $activity): void\n {\n $this->twilioClient\n ->messages($activity->telephony_provider_id)\n ->delete();\n }\n\n public function buildActivity(\n ?string $messageId,\n string $type,\n User $user,\n string $from,\n string $to,\n string $message,\n ?string $customerId,\n ?string $objectType,\n ?string $countryCode\n ): Activity {\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n throw $throwable;\n }\n }\n\n if ($customerId) {\n // Query the CRM for full details of this customer.\n [$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);\n\n // Prefer the passed country code from Twilio over CRM data.\n if ($countryCode === null && $crmCountryCode) {\n $countryCode = $crmCountryCode;\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n // Lookup who the message might be to/from based on their phone number.\n $lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $lookup,\n null,\n $user->getId()\n );\n }\n\n if ($opportunity === null) {\n $opportunities = $crmService->findOpportunities(\n $account ? $account->crm_provider_id : null,\n $contact ? $contact->crm_provider_id : null,\n $user->getId()\n );\n\n if (! empty($opportunities)) {\n $opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);\n }\n }\n } catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {\n // If their CRM has become disconnected, we really have no idea who the text customer is.\n $lead = $account = $opportunity = $contact = $stage = null;\n }\n\n if ($countryCode === null) {\n $countryCode = $user->country_code;\n }\n\n if ($type === Activity::TYPE_SMS_OUTBOUND) {\n $to = phone_e164($countryCode, $to);\n\n // Check they are allowed to text this number.\n if ($this->activityService->userCanText($user, $to, $countryCode) === false) {\n throw new \\InvalidArgumentException('Recipient in block list for this user.');\n }\n\n $title = 'Text to ' . phone_national($countryCode, $to);\n $status = Activity::STATUS_QUEUED;\n } else {\n $title = 'Text from ' . phone_national($countryCode, $from);\n $status = Activity::STATUS_RECEIVED;\n }\n\n $category = $this->getActivityType($user, $type);\n\n $activity = $user->activities()->create([\n 'provider' => Activity::PROVIDER_TWILIO,\n 'telephony_provider_id' => $messageId ?? null,\n 'type' => $type,\n 'title' => $title,\n 'description' => $message,\n 'crm_configuration_id' => $team->crm_id,\n 'playbook_category_id' => $category->id ?? null,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => $status,\n 'scheduled_start_time' => now(),\n ]);\n\n if (! $activity instanceof Activity) {\n throw new LogicException('Activity model expected');\n }\n\n // Create two participants to store the sender/receiver of the message.\n $userParticipant = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $user->softphone_number,\n ]);\n\n $prospectParticipant = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'name' => mb_strimwidth($activity->prospect_name, 0, 100),\n 'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,\n ]);\n\n // Refresh the model to fetch participants we just created so they'll be pushed to ES\n $activity->refresh();\n\n // Depending on the message direction, setup the from/to.\n $activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $userParticipant->id\n : $prospectParticipant->id;\n\n $activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND\n ? $prospectParticipant->id\n : $userParticipant->id;\n\n $activity->save();\n\n return $activity;\n }\n\n public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string\n {\n $team = $user->getTeam();\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n if (! $user->isCrmRequired()) {\n $crmService = $this->providerRegistry->get($team->crm->provider);\n $crmService->setUser($team->getOwner());\n } else {\n \\Sentry::captureException($throwable);\n\n return $user->getCountryCode();\n }\n }\n\n // Query the CRM for full details of this customer.\n try {\n [, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);\n } catch (\\Exception $ex) {\n \\Sentry::captureException($ex);\n\n return $user->getCountryCode();\n }\n\n // Prefer the passed country code from CRM data to the user.\n if ($countryCode === null) {\n $countryCode = $user->getCountryCode();\n }\n\n return $countryCode;\n }\n\n private function getActivityType(User $user, string $type): ?PlaybookCategory\n {\n $getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);\n\n return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false}]...
|
-3750334514057281961
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-1764908186594080762
|
click
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accessibility
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NULL
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<?php
namespace Jiminny\Services\Telephony;
use Jiminny\Component\Activity\Services\GetDefaultActivityTypeService;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Exceptions\LogicException;
use Jiminny\Exceptions\SocialAccountTokenInvalidException;
use Jiminny\Models\Activity;
use Jiminny\Models\PlaybookCategory;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\TwilioException;
use Twilio\Rest\Api\V2010\Account\MessageInstance;
class TextMessagingService
{
private ?Team $team = null;
private ?TwilioClient $twilioClient = null;
public function __construct(
private readonly ProviderRegistry $providerRegistry,
private readonly ActivityService $activityService,
private readonly Webhook $urlGenerator,
private readonly TwilioClientBuilder $twilioClientBuilder,
) {
}
/**
* @throws ConfigurationException
*/
public function setTeam(Team $team): void
{
$this->team = $team;
$this->twilioClient = $this->twilioClientBuilder->build($team);
}
/**
* @throws \Exception
*/
public function send(User $from, string $to, string $message): MessageInstance
{
if ($this->team->id !== $from->team_id) {
throw new \InvalidArgumentException('Sender does not belong to this team.');
}
$payload = [
'from' => $from->softphone_number,
'body' => $message,
'smartEncoded' => true, // Detect Unicode characters that have a similar GSM-7 character and replace.
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.sms.event'),
];
if ($this->team->twilio_messaging_sid !== null) {
$payload['messagingServiceSid'] = $this->team->twilio_messaging_sid;
} else {
$payload['applicationSid'] = $this->team->twilio_sms_sid;
}
return $this->twilioClient
->messages
->create($to, $payload);
}
/**
* @throws TwilioException
*/
public function redact(Activity $activity): void
{
$this->twilioClient
->messages($activity->telephony_provider_id)
->delete();
}
public function buildActivity(
?string $messageId,
string $type,
User $user,
string $from,
string $to,
string $message,
?string $customerId,
?string $objectType,
?string $countryCode
): Activity {
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
throw $throwable;
}
}
if ($customerId) {
// Query the CRM for full details of this customer.
[$lead, $account, $opportunity, $contact, $stage, $crmCountryCode] = $crmService->parseRecords($customerId, $objectType);
// Prefer the passed country code from Twilio over CRM data.
if ($countryCode === null && $crmCountryCode) {
$countryCode = $crmCountryCode;
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
// Lookup who the message might be to/from based on their phone number.
$lookup = $type === Activity::TYPE_SMS_INBOUND ? $from : $to;
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$lookup,
null,
$user->getId()
);
}
if ($opportunity === null) {
$opportunities = $crmService->findOpportunities(
$account ? $account->crm_provider_id : null,
$contact ? $contact->crm_provider_id : null,
$user->getId()
);
if (! empty($opportunities)) {
$opportunity = $crmService->syncOpportunity($opportunities[0]['crmId']);
}
}
} catch (SocialAccountTokenInvalidException $accountTokenInvalidException) {
// If their CRM has become disconnected, we really have no idea who the text customer is.
$lead = $account = $opportunity = $contact = $stage = null;
}
if ($countryCode === null) {
$countryCode = $user->country_code;
}
if ($type === Activity::TYPE_SMS_OUTBOUND) {
$to = phone_e164($countryCode, $to);
// Check they are allowed to text this number.
if ($this->activityService->userCanText($user, $to, $countryCode) === false) {
throw new \InvalidArgumentException('Recipient in block list for this user.');
}
$title = 'Text to ' . phone_national($countryCode, $to);
$status = Activity::STATUS_QUEUED;
} else {
$title = 'Text from ' . phone_national($countryCode, $from);
$status = Activity::STATUS_RECEIVED;
}
$category = $this->getActivityType($user, $type);
$activity = $user->activities()->create([
'provider' => Activity::PROVIDER_TWILIO,
'telephony_provider_id' => $messageId ?? null,
'type' => $type,
'title' => $title,
'description' => $message,
'crm_configuration_id' => $team->crm_id,
'playbook_category_id' => $category->id ?? null,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => $status,
'scheduled_start_time' => now(),
]);
if (! $activity instanceof Activity) {
throw new LogicException('Activity model expected');
}
// Create two participants to store the sender/receiver of the message.
$userParticipant = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $user->softphone_number,
]);
$prospectParticipant = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'name' => mb_strimwidth($activity->prospect_name, 0, 100),
'phone_number' => $type === Activity::TYPE_SMS_OUTBOUND ? $to : $from,
]);
// Refresh the model to fetch participants we just created so they'll be pushed to ES
$activity->refresh();
// Depending on the message direction, setup the from/to.
$activity->from_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $userParticipant->id
: $prospectParticipant->id;
$activity->to_participant_id = $type === Activity::TYPE_SMS_OUTBOUND
? $prospectParticipant->id
: $userParticipant->id;
$activity->save();
return $activity;
}
public function convertCustomerToCountryCode(User $user, string $customerId, ?string $objectType): string
{
$team = $user->getTeam();
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
if (! $user->isCrmRequired()) {
$crmService = $this->providerRegistry->get($team->crm->provider);
$crmService->setUser($team->getOwner());
} else {
\Sentry::captureException($throwable);
return $user->getCountryCode();
}
}
// Query the CRM for full details of this customer.
try {
[, , , , , $countryCode] = $crmService->parseRecords($customerId, $objectType);
} catch (\Exception $ex) {
\Sentry::captureException($ex);
return $user->getCountryCode();
}
// Prefer the passed country code from CRM data to the user.
if ($countryCode === null) {
$countryCode = $user->getCountryCode();
}
return $countryCode;
}
private function getActivityType(User $user, string $type): ?PlaybookCategory
{
$getDefaultActivityTypeService = app(GetDefaultActivityTypeService::class);
return $getDefaultActivityTypeService->getForUserAndChannel($user, $type);
}
}...
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28
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2026-05-18T11:21:03.889169+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103263889_m2.jpg...
|
PhpStorm
|
faVsco.js – SoftPhoneManager.php
|
1
|
NULL
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monitor_2
|
NULL
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NULL
|
NULL
|
NULL
|
Project: faVsco.js, menu
master, menu
Start Listen Project: faVsco.js, menu
master, menu
Start Listening for PHP Debug Connections
AskJiminnyReportActivityServiceTest
Run 'AskJiminnyReportActivityServiceTest'
Debug 'AskJiminnyReportActivityServiceTest'
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"bounds":{"left":0.025930852,"top":0.019952115,"width":0.03856383,"height":0.025538707},"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"master, menu","depth":5,"bounds":{"left":0.064494684,"top":0.019952115,"width":0.040226065,"height":0.025538707},"on_screen":true,"help_text":"Git Branch: master<br/>114 incoming commits<br/>","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug 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'AskJiminnyReportActivityServiceTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"bounds":{"left":0.9773936,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"bounds":{"left":0.9886968,"top":0.019952115,"width":0.011303186,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"9","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.007978723,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Execute","depth":4,"bounds":{"left":0.42785904,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Explain Plan","depth":4,"bounds":{"left":0.43650267,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Browse Query History","depth":4,"bounds":{"left":0.4474734,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"View Parameters","depth":4,"bounds":{"left":0.45611703,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Open Query Execution Settings…","depth":4,"bounds":{"left":0.46476063,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}...
|
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Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Activity\\CrmOwnerResolver;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $team,\n 'integrationAdmin' => $user,\n 'providerSlug' => $team->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n } catch (\\Throwable $throwable) {\n $this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [\n 'exception' => $throwable,\n 'user_id' => $user->getId(),\n 'team_id' => $team->getId(),\n ]);\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmResolver = app(CrmOwnerResolver::class, [\n 'team' => $roomOwner->getTeam(),\n 'integrationAdmin' => $roomOwner,\n 'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),\n ]);\n $crmService = $crmResolver->prepareCrmService();\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Activity\CrmOwnerResolver;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $team,
'integrationAdmin' => $user,
'providerSlug' => $team->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
} catch (\Throwable $throwable) {
$this->logger->error('[SoftPhoneManager] Failed to resolve CRM service with fallback', [
'exception' => $throwable,
'user_id' => $user->getId(),
'team_id' => $team->getId(),
]);
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmResolver = app(CrmOwnerResolver::class, [
'team' => $roomOwner->getTeam(),
'integrationAdmin' => $roomOwner,
'providerSlug' => $roomOwner->getTeam()->getCrmConfiguration()->getProviderName(),
]);
$crmService = $crmResolver->prepareCrmService();
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}...
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1855
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27
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2026-05-18T11:21:00.793952+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103260793_m2.jpg...
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PhpStorm
|
faVsco.js – SoftPhoneManager.php
|
1
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NULL
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monitor_2
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NULL
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NULL
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NULL
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NULL
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PhostormProiect vVIewINavigarecodeLaravelKeractorJ PhostormProiect vVIewINavigarecodeLaravelKeractorJOOISWindowFV faVsco.js°9 master kCActivityController.ong=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost]« console [PROD] X# console [euy› D ConferenceHandlerv D [EMAIL] conterencecallbackhlanaler.onpConferenceManager.phpDDIOC Event>D Exceptione Job>W ResolvelService,DVOc)wilioconstants.onoc)TwiioReoositorv.onoUoloaden7 UriGeneratorD UtilityM UuidIM Waveformn WehhooksWorkflow> M ConfiaurationD ConsoleM Commande>@ Activities>@ Analytics)mCnlondarev0 erm> D Hubspot› IntegrationApp> D Traitsc) AddLavoutEntities.phpfinal readonly class SoftPhoneManager implements ConferenceManagerprivate function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\AA console [STAGING]286291c) AutoloaDelavedcommand.phoc) BacktillOpportunityUserFromaccountC3ullhorncommandAostract.onoC) BullhornPinaCommand.ohvC) BullhornSearchCommand.onvC)BullhornSessionCommand.ohd@ CheckActivitvLoagableCommand.ohp© CleanDuplicateFieldDataCommand.oh325C) [EMAIL]@ LoaActivitiesCommand.ohnC) ManadeSvncStrateavCommand.nhnlC) MatchCrmOhiectsCommand.nhnC) Match@nnortunitvActivitiesCommandl(C) MiarateProvider nhnlC) ProceccHuhsnot@biectsSvncRatches328329331(c DurcoDolatod@nnortunitiacCommandlc DocotGovornorl imite nhnl(@) SendNotLoaged.phpSetupActivityTypeForFollowUp.php335$roomOwner = $data->getUserOsrean = sroomuwner-›geclean$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();scallerid = soaca-›gectallerto$callerCallSid = $data->getCallSidO:572574576if (! $this-›activityService->teamCanDial($room0wner->getTeam(), $room0wner->softphone_inbound.Sregnon = getReq1onBvNumberSroom0wner->softphone1nbound destination. sroomowner->getcountthrow new Looncexcentiontsprintfl582'Sorry, dialina %s is not available with vour subscrintion.'Please contact your manager to enable additional destinations.',es: Sregion 2? "this numben!584585587589$lead = $account = Sopportunity = $contact = $stage = null;tryfSermService = sthis->crmProviderReqistrv->aet(Sroomowner->qetTeamo->crm->orovider):SermService->setlserSroomQwner)594$crmResolver = app( abstract: CrmOwnerResolver::class, [team' => Sroomuwner->oet eamor'providerStua' => Sroombwner->getTeamo->aetcrmconfiaurationO->aetProviderNameOScrmService = ScrmResolver->orepareCrmService0:Slead. Saccount. Sonnortunitv. Scontact. Sstadel = ScrmService->matchBvPhoneScallerTd.Sroomdwnen->aetTd} catch (\Throwable $throwable) {Cthic-sloadon-sonnon METHOnI': crm exception', ['exception' => $throwable,l597599600601602603604605606— 607608—609// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happeni 611/** @var Models\Activity Sactivity *Sactivity = Sroom0wner->activities->create(["type T 3 of3 editsAccept File &+ ctxi RéfeytFileYPE«SOFKPHOME2INBOUND"provzder'=> Models Activitv::PROVIDER_ TwILTO..hac heon rectored /l Pollback II Confiaure (a minute aao)Tx: AutovSo jiminny vCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE' END) AS USer_1041 A1 A40 V65 ^U.emailt.owner_id FROM social_accounts saJOIN users u on v.id = sa.sociable_idJOIN teams t l..n<->l: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce':SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556:select * trom automated reports:where id = 54: # 4fdd41f6-dcf0-30d0-b339-7345381b6044|["pdf" "podcast"]SELECT * FROM automated report results WHERE uuid to bin( '822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;select * from automated_report_results order by za desc;SELECT * FROMWHEkE 10 = 17191select * fromautomated report results WHERE report id = 54:select * from opportunities where 1d = 75943491SELE * FROM teams WHERE name LIKE "%lesx': # 711, 692. 16067 -Timinnvintearationdlesmills.comselect * from playbooks where team_id = 711; # event 226147SELEd * FROM DLavbook catedonies WHERE Dlavbook 10 = 55151SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event':SELECT * SROM eom fields WHERE1d = 2261471SELECT * FROM com field values WHERE com field id = 226147:SELECT * FROM crm_configurations WHERE id = 692SELSCTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '• END) AS user_id,emailsa.*t.owner id FROM social accounts saJOIN users u on v.id = sa.sociable idJOIN teams t 1..n<->1: on t.id = u.team idWHERE u.team id = 711 and sa.provider = 'salesforce':SELECT * FROM crm profiles co JOIN users u 1..n<->1: on u.id = co.user id WHERE u.team_id = 711:select * from leads:select * from calendarsSELENT: Support Daily - in 40 m100% S2• Mon 18 May 14:21:00AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolvenOutbound calls ([EMAIL] method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SoctalAccountTokenTnvalidFycention sparches for team members with active CPM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection5. If all fail, throws the original exceptionThis ensures that when the Salesforce admin token has expired. Twilio calls will automaticallv use another active Salesforcetoken from the organization, preventing "Unknown customer" issuesAccent alliAsk anvthina (884-L)« Code SWF-1.6WN Windsurf Teams220-12 UTC.8io 4 spaces...
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-1468332536874354962
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click
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ocr
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PhostormProiect vVIewINavigarecodeLaravelKeractorJ PhostormProiect vVIewINavigarecodeLaravelKeractorJOOISWindowFV faVsco.js°9 master kCActivityController.ong=custom.log= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost]« console [PROD] X# console [euy› D ConferenceHandlerv D [EMAIL] conterencecallbackhlanaler.onpConferenceManager.phpDDIOC Event>D Exceptione Job>W ResolvelService,DVOc)wilioconstants.onoc)TwiioReoositorv.onoUoloaden7 UriGeneratorD UtilityM UuidIM Waveformn WehhooksWorkflow> M ConfiaurationD ConsoleM Commande>@ Activities>@ Analytics)mCnlondarev0 erm> D Hubspot› IntegrationApp> D Traitsc) AddLavoutEntities.phpfinal readonly class SoftPhoneManager implements ConferenceManagerprivate function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\AA console [STAGING]286291c) AutoloaDelavedcommand.phoc) BacktillOpportunityUserFromaccountC3ullhorncommandAostract.onoC) BullhornPinaCommand.ohvC) BullhornSearchCommand.onvC)BullhornSessionCommand.ohd@ CheckActivitvLoagableCommand.ohp© CleanDuplicateFieldDataCommand.oh325C) [EMAIL]@ LoaActivitiesCommand.ohnC) ManadeSvncStrateavCommand.nhnlC) MatchCrmOhiectsCommand.nhnC) Match@nnortunitvActivitiesCommandl(C) MiarateProvider nhnlC) ProceccHuhsnot@biectsSvncRatches328329331(c DurcoDolatod@nnortunitiacCommandlc DocotGovornorl imite nhnl(@) SendNotLoaged.phpSetupActivityTypeForFollowUp.php335$roomOwner = $data->getUserOsrean = sroomuwner-›geclean$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();scallerid = soaca-›gectallerto$callerCallSid = $data->getCallSidO:572574576if (! $this-›activityService->teamCanDial($room0wner->getTeam(), $room0wner->softphone_inbound.Sregnon = getReq1onBvNumberSroom0wner->softphone1nbound destination. sroomowner->getcountthrow new Looncexcentiontsprintfl582'Sorry, dialina %s is not available with vour subscrintion.'Please contact your manager to enable additional destinations.',es: Sregion 2? "this numben!584585587589$lead = $account = Sopportunity = $contact = $stage = null;tryfSermService = sthis->crmProviderReqistrv->aet(Sroomowner->qetTeamo->crm->orovider):SermService->setlserSroomQwner)594$crmResolver = app( abstract: CrmOwnerResolver::class, [team' => Sroomuwner->oet eamor'providerStua' => Sroombwner->getTeamo->aetcrmconfiaurationO->aetProviderNameOScrmService = ScrmResolver->orepareCrmService0:Slead. Saccount. Sonnortunitv. Scontact. Sstadel = ScrmService->matchBvPhoneScallerTd.Sroomdwnen->aetTd} catch (\Throwable $throwable) {Cthic-sloadon-sonnon METHOnI': crm exception', ['exception' => $throwable,l597599600601602603604605606— 607608—609// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happeni 611/** @var Models\Activity Sactivity *Sactivity = Sroom0wner->activities->create(["type T 3 of3 editsAccept File &+ ctxi RéfeytFileYPE«SOFKPHOME2INBOUND"provzder'=> Models Activitv::PROVIDER_ TwILTO..hac heon rectored /l Pollback II Confiaure (a minute aao)Tx: AutovSo jiminny vCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE' END) AS USer_1041 A1 A40 V65 ^U.emailt.owner_id FROM social_accounts saJOIN users u on v.id = sa.sociable_idJOIN teams t l..n<->l: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce':SELECT * FROM automated_report_results order by id desc;select * from features;select * from team_features where feature_id = 40;select * from teams where id = 556:select * trom automated reports:where id = 54: # 4fdd41f6-dcf0-30d0-b339-7345381b6044|["pdf" "podcast"]SELECT * FROM automated report results WHERE uuid to bin( '822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;select * from automated_report_results order by za desc;SELECT * FROMWHEkE 10 = 17191select * fromautomated report results WHERE report id = 54:select * from opportunities where 1d = 75943491SELE * FROM teams WHERE name LIKE "%lesx': # 711, 692. 16067 -Timinnvintearationdlesmills.comselect * from playbooks where team_id = 711; # event 226147SELEd * FROM DLavbook catedonies WHERE Dlavbook 10 = 55151SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event':SELECT * SROM eom fields WHERE1d = 2261471SELECT * FROM com field values WHERE com field id = 226147:SELECT * FROM crm_configurations WHERE id = 692SELSCTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '• END) AS user_id,emailsa.*t.owner id FROM social accounts saJOIN users u on v.id = sa.sociable idJOIN teams t 1..n<->1: on t.id = u.team idWHERE u.team id = 711 and sa.provider = 'salesforce':SELECT * FROM crm profiles co JOIN users u 1..n<->1: on u.id = co.user id WHERE u.team_id = 711:select * from leads:select * from calendarsSELENT: Support Daily - in 40 m100% S2• Mon 18 May 14:21:00AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.php• Added import: crmuwnerkesolvenOutbound calls ([EMAIL] method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SoctalAccountTokenTnvalidFycention sparches for team members with active CPM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection5. If all fail, throws the original exceptionThis ensures that when the Salesforce admin token has expired. Twilio calls will automaticallv use another active Salesforcetoken from the organization, preventing "Unknown customer" issuesAccent alliAsk anvthina (884-L)« Code SWF-1.6WN Windsurf Teams220-12 UTC.8io 4 spaces...
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52880
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1854
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23
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2026-05-18T11:21:00.788588+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-18/1779 /Users/lukas/.screenpipe/data/data/2026-05-18/1779103260788_m1.jpg...
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PhpStorm
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faVsco.js – SoftPhoneManager.php
|
1
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NULL
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monitor_1
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NULL
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NULL
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NULL
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82DOCKER (docker-compose)'/proc/1/fd/1' 2>&11 {"type" : "log""@timestamp": "2026-05-18T11:20:51Z","tags" : ["error"ticsearch", "data"],"pid" :7, "message" : "[ConnectionError]:getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}kibana1 {"type": "log""@timestamp": "2026-05-18T11:20:53Z''tags" : ["warning"elasticsearch", "data"], "pid" :7,"message" : "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:20:53Z", "tags" : ["warning", "elasticsearch", "data"],"pid" :7,"message": "No livingconnections"}kibanains"1 {"type": "log""@timestamp":"2026-05-18T11:20:53Z", "tags" : ["error", "plug"taskManager""taskManager"],"pid" :7,"message":"Failed to pollfor work: Error: NoLiving connections"}kibana{"type" : "log""@timestamp" : "2026-05-18T11:20:54Z","tags" : ["error", "elasticsearch",, "data"],"pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearchelasticsearch: 9200"}docker_lamp_112026-05-18 11:20:50 Running ['artisan'conference:monitor:count] ...5S DONEdocker_lamp_1 | l '/usr/local/bin/php' 'artisan' conference:monitor: count › */proc/1/fd/1' 2>&1kibana1 {"type": "log", "@timestamp" : "2026-05-18T11:20:55Z", "tags" : ["warning"asticsearch", "data"],"pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "tags" : ["warning", "el"message" : "No living connections"}kibanains"1 {"type": "log"!"@timestamp":"2026-05-18T11:20:55Z", "tags" : ["error", "plug, "taskManager","taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log""@timestamp": "2026-05-18T11:20:56Z","tags" : ["error", "elasticsearch",, "data"], "pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch: 9200"}kibana1 {"type" : "log""@timestamp": "2026-05-18T11:20:58Z""tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:20:58Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibanains"I {"type" : "log", "@timestamp" : "2026-05-18T11:20:59Z""tags" : ["error","plug,"taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:20:59Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktopo View ConfigEnable WatchHomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "N. Mario Georgiev. Nikolay Ivanov4o James Graham *2 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 40 m100% <78• Mon 18 May 14:21:00Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] ~Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OG Sign in with GoogleLet's Get Started!не ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DE SlackFileEditViewGoHistoryWindowHelpEU (DOCKER81DEV (docker)₴82DOCKER (docker-compose)'/proc/1/fd/1' 2>&11 {"type" : "log""@timestamp": "2026-05-18T11:20:51Z","tags" : ["error"ticsearch", "data"],"pid" :7, "message" : "[ConnectionError]:getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}kibana1 {"type": "log""@timestamp": "2026-05-18T11:20:53Z''tags" : ["warning"elasticsearch", "data"], "pid" :7,"message" : "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:20:53Z", "tags" : ["warning", "elasticsearch", "data"],"pid" :7,"message": "No livingconnections"}kibanains"1 {"type": "log""@timestamp":"2026-05-18T11:20:53Z", "tags" : ["error", "plug"taskManager""taskManager"],"pid" :7,"message":"Failed to pollfor work: Error: NoLiving connections"}kibana{"type" : "log""@timestamp" : "2026-05-18T11:20:54Z","tags" : ["error", "elasticsearch",, "data"],"pid":7, "message" :"[ConnectionError]: getaddrinfo ENOTFOUND elasticsearchelasticsearch: 9200"}docker_lamp_112026-05-18 11:20:50 Running ['artisan'conference:monitor:count] ...5S DONEdocker_lamp_1 | l '/usr/local/bin/php' 'artisan' conference:monitor: count › */proc/1/fd/1' 2>&1kibana1 {"type": "log", "@timestamp" : "2026-05-18T11:20:55Z", "tags" : ["warning"asticsearch", "data"],"pid":7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "tags" : ["warning", "el"message" : "No living connections"}kibanains"1 {"type": "log"!"@timestamp":"2026-05-18T11:20:55Z", "tags" : ["error", "plug, "taskManager","taskManager"], "pid" :7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log""@timestamp": "2026-05-18T11:20:56Z","tags" : ["error", "elasticsearch",, "data"], "pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch: 9200"}kibana1 {"type" : "log""@timestamp": "2026-05-18T11:20:58Z""tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:20:58Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibanains"I {"type" : "log", "@timestamp" : "2026-05-18T11:20:59Z""tags" : ["error","plug,"taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:20:59Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktopo View ConfigEnable WatchHomeDMsActivityFilesLaterMore-Jiminny ...Metrotrtencee# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka Stoyanova. Stoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "N. Mario Georgiev. Nikolay Ivanov4o James Graham *2 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiLukas Kovalik y... OAppsJira CloudToastSupport Daily • in 40 m100% <78• Mon 18 May 14:21:00Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] ~Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OG Sign in with GoogleLet's Get Started!не ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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faVsco.js – SoftPhoneManager.php
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Project: faVsco.js, menu
master, menu
Start Listen Project: faVsco.js, menu
master, menu
Start Listening for PHP Debug Connections
AskJiminnyReportActivityServiceTest
Run 'AskJiminnyReportActivityServiceTest'
Debug 'AskJiminnyReportActivityServiceTest'
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JetBrains AI
Search Everywhere
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"bounds":{"left":0.025930852,"top":0.019952115,"width":0.03856383,"height":0.025538707},"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"master, menu","depth":5,"bounds":{"left":0.064494684,"top":0.019952115,"width":0.040226065,"height":0.025538707},"on_screen":true,"help_text":"Git Branch: master<br/>114 incoming commits<br/>","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"bounds":{"left":0.8081782,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"AskJiminnyReportActivityServiceTest","depth":6,"bounds":{"left":0.8234708,"top":0.019952115,"width":0.09208777,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'AskJiminnyReportActivityServiceTest'","depth":6,"bounds":{"left":0.9155585,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'AskJiminnyReportActivityServiceTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"bounds":{"left":0.9773936,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"bounds":{"left":0.9886968,"top":0.019952115,"width":0.011303186,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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visual_change
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hybrid
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NULL
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Project: faVsco.js, menu
master, menu
Start Listen Project: faVsco.js, menu
master, menu
Start Listening for PHP Debug Connections
AskJiminnyReportActivityServiceTest
Run 'AskJiminnyReportActivityServiceTest'
Debug 'AskJiminnyReportActivityServiceTest'
More Actions
JetBrains AI
Search Everywhere
IDE and Project Settings
PhostormINavigarecodeFV faVsco.js°9 master kProledey› D ConferenceHandler• _ [EMAIL]© ConferenceCallbackHandler.phpu conterencemanager.pnpDDIOC7 Event>D ExceptionwJobW ResolveiServiceш VOc)wilioconstants.onoc)TwiioReoositorv.onoUoloaden7 UriGeneratorD UtilityM UuidN WaveformN WehhooksWorkflowM ConfiaurationD ConsoleD Commands>@ ActivitiesD) Analytics)mCnlondarevaum> D HubspotIntegrationapp• Traitsc) AddLavoutEntities.phpc) AutoloaDelavedcommand.pho© BackfillOpportunitvUserFromAccountc 308C3ullhorncommandAostract.onoC)BullhornPinaCommand.onvC) BullhornSearchCommand.ohvC)BullhornSessionCommand.ohd@ CheckActivitvLoagableCommand.ohn 313C) [EMAIL]@ LoaActivitiesCommand.ohnC) ManadeSvncStrateavCommand.nhnlC) Match@nnortunitvActivitiesCommandlC) MiarateProvider nhn.C DurcoDolatod@nnortunitiacCommandlc DocotGovornorl imite nhnle) SondNotLoaged.phpSetupActivityTypeForFollowUp.phpKeractorCActivityController.ongC) SoftPhoneManager.pnp^= laravel.log4 SF jiminny@localhost]4 HS_local [jiminny@localhost]& console (PROD] X# console [euyfinal readonly class SoftPhoneManager implements ConferenceManagerprivate function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Aprivate IW1L1OLL1entbulLaer Stw1L1oLL1entbu1Laer.A console [STAGING]45 Gt ›public function createVo ConferenceManager Activitvcreate Sdata): Models Activitv...;290297private function create0utboundActivitvV0 ConferenceManager SoftPhonelutboundCreate Sdata): Modelso/4private function createInboundActivity(V0\ConferenceManager\SoftPhoneInboundCreate $data): Models\A577$this->logger->debugC__METHOD__, ['callSid' => $data->getCallSid$roomOwner = $data->getUserOSteam = SroomOwner->getleam):$phoneNumber = Sroom0wner->qetSoftPhoneInboundDestinationNumberO:ScallerId = $data->qetCallerIdO:$callerCallSid = Sdata->qetCallSidO:585snow = nowo589if (1 Sthis->activitvService->teamCanDial(Sroom0wner->getTeamO. Sroom0wner->softphone inbound 593Sregion = qetRegionBvNumber(Sroom0wner->softphoneinbound destination. Sroom0wner->getCount 592594sprintfoformat: 'Sorry, dialing %s is not available with your subscription.'Pllease contact vour manaden to enable additional destinations.'es: Sreaion ?? " this numben!.600601$lead = $account = $opportunity = $contact = $stage = null;603+nva605ScrmService = Sthis->crmProviderReqistrv->aet(Sroom0wnen->getTeam@->crm->orovider)ScrmService->setUserSroom0wner):— 607ScrmResolver = app( abstract: CrmOwnerResolver: :class, [— 609611=> Sroomdwner->cetream@->cetcrmconfzourat1ono->cetProvadervameOi613Islead Sacgount, „Sor Accept File &e nt Reiect Fileagga= ScrmService- 3matchByPhone (Tx: AutovSo jiminny vCONCAT(u.id, CASE WHEN U.id = t.owner_id THEN' (owner)' ELSE'' END) AS USEr_i041 A1 A40 V65 ^t.owner_id FROM social_accounts saJOIN users u on v.id = sa.sociable_idJOIN teams t l..n<->l: on t.id = u.team_idWHERE u.team_id = 581 and sa.provider = 'salesforce':SELECT * FROM automated_report_results order by id desc;select x tron reacures,select * from team_features where feature_id = 40;select * from teams where id = 556:select * trom automated reports:where id = 54: # 4fdd41f6-dcf0-30d0-b339-7345381b6044|["pdf" "podcast"]SELECT * FROM automated report results WHERE uuid to bin( '822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;select * from automated_report_results order by za desc;SELECT * FROMWHEKE 10 = 171121select * fromautomated report results WHERE report 1d = 54:select * from opportunities where 1d = 75943491SELE * FROM teamsWHERE name LIKE "%lesh': # 711, 692. 16067-Timinnvintearationdlesmills.comselect * from playbooks where team id = 711: # event 226147SELEd * FROM Dlavbook catedonies WHERE Dlavbook 1d = 55151SELECT * FROM com fields WHERE com confiquration id = 692 and obiect tvne = 'eventi.SELECT * SROM eom fields WHERE1d = 2261471SELECT * FROM com field values WHERE com field id = 226147:SELECT * FROM crm_configurations WHERE id = 692SELSCTCONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '• END) AS user_id,emailsa.*t.owner id FROM social accounts saJOIN users u on v.id = sa.sociable idJOIN teams t 1..n<->1: on t.id = u.team idWHERE u.team id = 711 and sa.provider = 'salesforce':SELECT * FROM crm profiles co JOIN users u 1..n<->1: on u.id = co.user id WHERE u.team_id = 711:select * from leads:select * from calendarsSELENT: Support Daily - in 40 m100% L2• Mon 18 May 14:20:56AskJiminnyReportActivityServiceTest vCascadeImplement Trial OwneFixing Redis Rate LimSalestorce Token Falli+0 ..• php -l /Users/lukas/jiminny/app/app/Services/Telephony/TextMessagingService.phpzsh:: comnand not tound: ongTnoughtsInoughttor is>I've successfully implemented the fallback token logic for Twilio calls to match the existing dialer pattern. Here's what wasSummary of Changes1. SoftPhoneManager.pnp• Added import: crmuwnerkesolvenOutbound calls ([EMAIL] method)• Replaced direct CRM service user setting with CrmOwnerResolverl•If fallback fails, falls back to original behavior (team owner or user)• Added error logaina for fallback failures• Inbound calls (createInboundActivity method)• Renlaced direct CRM service user setting with CrmlwnerRecolverl•Maintains existing exception handling for CRM failures• Added import: CrmOwnerResolven• buildActivity method•Replaced direct CRM service user setting with CrmOwnerResolver•|f falllback fails and CRM is not required, falls back to team ownen• If CPM is reauired and fallback fails re-throws excention•Replaced direct CRM service user setting with CrmOwnerResolver• |f rallback fails and CRM is not required, falls back to team ownen•If CRM is required and fallback fails, captures exception and returns user's country codeHow It WorksThe imolementation uses the existing CrmOwnerResolver class which:1. First tries the intearation admin's CRM connection2.If that fails with SoctalAccountTokenTnvalidFycention sparches for team members with active CPM connections3. Orders candidates by role (owner, admin, manager, other users)4. Tries each candidate until findina one with a valid connection5. If all fail, throws the original exceptionThis ensures that when the Salesforce admin token has expired. Twilio calls will automaticallv use another active Salesforcetoken from the organization, preventing "Unknown customer" issuesAccent alliAsk anvthing 884-D)« Code SWF-1.6W Windsurf Teams208-10UTC.8io 4 spaces...
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faVsco.js – SoftPhoneManager.php
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SlackFileEditViewGoHistoryWindowHelpEU (XIDOCKERDO SlackFileEditViewGoHistoryWindowHelpEU (XIDOCKERDOCKER (docker-compose)81DEV (docker)₴82No Livingconnections1 {"type" : "log""@timestamp":: "2026-05-18T11:20:49Z", "tags" : ["error"ticsearch", "data"], "pid" :7, "message" : "[ConnectionError]:getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}1 {"type": "log","data"],,"@timestamp"2026-05-18T11:20:49Z*tags": ["error""pid" :7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch:9200"}{"type" : "log""@timestamp":"2026-05-18T11:20:49Z", "tags" : ["warning"asticsearch""monitoring"], "pid" :7, "message" : "Unablerevive connection: [URL_WITH_CREDENTIALS] : ["warning", "elasticsearch", "monitoring"],"pid":7, "message": "No living connections"}1 {"type" : "log","@timestamp" : "2026-05-18T11:20:49Z", "tags" : ["warning", "pl"licensing"],"pid":7, "message": "License informationcould not be obtained from Elasticsearch due to Error: No Living connections{"type" : "log", "@timestamp" : "2026-05-18T11:20:49Z","tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:20:49Z" , "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibanains"1 {"type" : "log""@timestamp": "2026-05-18T11:20:49Z""tags" : ["error", "taskManager", "taskManager"], "pid" :7, "message" : "Failed to pollfor work: Error: NoLiving connections"}docker_lamp_12026-05-18 11:20:46 Running ['artisan' mailbox:batch:process --max-batches=15J4S DONEdocker_lamp_111 '/usr/local/bin/php' 'artisan' mailbox:batch:process --max-batches=15 > '/proc/1/fd/1' 2>&1kibana1 {"type": "log"."@timestamp": "2026-05-18T11:20:51Z", "tags" : ["error","elasticsearch", "data"],"pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch: 9200"}kibana1 {"type" : "log""@timestamp": "2026-05-18T11:20:53Z""tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:20:53Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibanains"I {"type" : "log", "@timestamp" : "2026-05-18T11:20:53Z""tags" : ["error","plug,"taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:20:54Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktop• View ConfigEnable Watch•HomeDMsActivityFilesLaterMore-Jiminny ...MetromrenCE# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka StoyanovaStoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "N. Mario Georgiev. Nikolay Ivanov4o James Graham *2 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiE. Lukas Kovalik y... OAppsJira CloudToastSupport Daily • in 40 m100% <78• Mon 18 May 14:20:55Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today ~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] ~Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OG Sign in with GoogleLet's Get Started!не ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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SlackFileEditViewGoHistoryWindowHelpEU (XIDOCKERDO SlackFileEditViewGoHistoryWindowHelpEU (XIDOCKERDOCKER (docker-compose)81DEV (docker)₴82No Livingconnections1 {"type" : "log""@timestamp":: "2026-05-18T11:20:49Z", "tags" : ["error"ticsearch", "data"], "pid" :7, "message" : "[ConnectionError]:getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200*}1 {"type": "log","data"],,"@timestamp"2026-05-18T11:20:49Z*tags": ["error""pid" :7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticseelasticsearch:9200"}{"type" : "log""@timestamp":"2026-05-18T11:20:49Z", "tags" : ["warning"asticsearch""monitoring"], "pid" :7, "message" : "Unablerevive connection: [URL_WITH_CREDENTIALS] : ["warning", "elasticsearch", "monitoring"],"pid":7, "message": "No living connections"}1 {"type" : "log","@timestamp" : "2026-05-18T11:20:49Z", "tags" : ["warning", "pl"licensing"],"pid":7, "message": "License informationcould not be obtained from Elasticsearch due to Error: No Living connections{"type" : "log", "@timestamp" : "2026-05-18T11:20:49Z","tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] : "2026-05-18T11:20:49Z" , "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibanains"1 {"type" : "log""@timestamp": "2026-05-18T11:20:49Z""tags" : ["error", "taskManager", "taskManager"], "pid" :7, "message" : "Failed to pollfor work: Error: NoLiving connections"}docker_lamp_12026-05-18 11:20:46 Running ['artisan' mailbox:batch:process --max-batches=15J4S DONEdocker_lamp_111 '/usr/local/bin/php' 'artisan' mailbox:batch:process --max-batches=15 > '/proc/1/fd/1' 2>&1kibana1 {"type": "log"."@timestamp": "2026-05-18T11:20:51Z", "tags" : ["error","elasticsearch", "data"],"pid":7, "message" : "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch: 9200"}kibana1 {"type" : "log""@timestamp": "2026-05-18T11:20:53Z""tags" : ["warning", "elasticsearch", "data"], "pid" :7, "message": "Unable to revive connection: [URL_WITH_CREDENTIALS] "2026-05-18T11:20:53Z", "tags" : ["warning", "elasticsearch", "data"],"pid":7,"message": "No livingconnections"}kibanains"I {"type" : "log", "@timestamp" : "2026-05-18T11:20:53Z""tags" : ["error","plug,"taskManager""taskManager"], "pid":7, "message": "Failed to poll for work: Error: NoLiving connections"}kibana1 {"type": "log", "@timestamp": "2026-05-18T11:20:54Z", "tags" : ["error", "elasticsearch", "data"],"pid" :7, "message": "[ConnectionError]: getaddrinfo ENOTFOUND elasticsearch elasticsearch:9200"}View in Docker Desktop• View ConfigEnable Watch•HomeDMsActivityFilesLaterMore-Jiminny ...MetromrenCE# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...0 Direct messages. Nikolay YankovR. Aneliya Angelovaão Stefka StoyanovaStoyan Tomov€. Vasil Vasilev% Galya Dimitrova ELe Todor Stamatov "N. Mario Georgiev. Nikolay Ivanov4o James Graham *2 Stoyan Tanev&. Steliyan Georgiev&e Petko KashinskiE. Lukas Kovalik y... OAppsJira CloudToastSupport Daily • in 40 m100% <78• Mon 18 May 14:20:55Describe what you are looking forNikolay YankovMessagesAdd canvas@ Files+Lukas Kovalik 2:Today ~ок, сега ще го погленданяма общо с този feature, но все пакможе ли да се логнешCleanShot 2026-05-18 at [EMAIL] ~Update your information::LANGUAGES SPOKEN DURING CALLSDEFAULT SPOKEN LANGUAGEEnglish (United States)|Il the language isn't detected we'll default to this one© Add languageCONNECT/SYNC SETTINGSImport Email Conversations'OG Sign in with GoogleLet's Get Started!не ме пускаNikolay Yankov 2:17 PMЕй сегаГОТОВОMessage Nikolay Yankov+Aa...
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