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[SRD-6848] Sidekick SMS issue - Jira — Work
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Stoyan Tomov
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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S2
Impact
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None
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None
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5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
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Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
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Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
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blocks
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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DEPLOYED
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is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
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Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
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Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and s
All issues should be sorted out now. Successfully created text relay and s
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:...
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Successfully created text relay and s","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Enhance reply","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enhance reply","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Save","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Save","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Cancel","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Cancel","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Visible to all users","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"15 May 2026 at 10:38","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"on another look it turned out that text relays are created on both environments US and EU. So it always fails.","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.022222223,"height":0.026666667},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.0,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Edit","depth":15,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.004166667,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Delete","depth":13,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Delete","depth":15,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.7670139,"height":0.027222222},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"bounds":{"left":0.0,"top":0.0,"width":0.065972224,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"bounds":{"left":0.0,"top":0.0,"width":0.063194446,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026 at 12:55","depth":16,"bounds":{"left":0.020833334,"top":0.0,"width":0.097222224,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"bounds":{"left":0.14027777,"top":0.0,"width":0.059375,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"bounds":{"left":0.19965278,"top":0.0,"width":0.011111111,"height":0.017777778},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's","depth":15,"bounds":{"left":0.0,"top":0.02,"width":0.5225694,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"From","depth":16,"bounds":{"left":0.47430557,"top":0.021666666,"width":0.02048611,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"header. Since Scott sent from","depth":15,"bounds":{"left":0.0,"top":0.02,"width":0.6652778,"height":0.04611111},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"rewardgateway.com","depth":16,"bounds":{"left":0.0,"top":0.048333332,"width":0.08645833,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"but his Jiminny account uses","depth":15,"bounds":{"left":0.06527778,"top":0.046666667,"width":0.1388889,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"edenred.com","depth":16,"bounds":{"left":0.20659722,"top":0.048333332,"width":0.05625,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", the lookup returned","depth":15,"bounds":{"left":0.26527777,"top":0.046666667,"width":0.09861111,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"null","depth":16,"bounds":{"left":0.36666667,"top":0.048333332,"width":0.02013889,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", triggering the","depth":15,"bounds":{"left":0.38958332,"top":0.046666667,"width":0.07013889,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"REASON_CODE_SENDER_UNKNOWN","depth":16,"bounds":{"left":0.46215278,"top":0.048333332,"width":0.13298611,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"exception.","depth":15,"bounds":{"left":0.59756947,"top":0.046666667,"width":0.050347224,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott's Jiminny account email","depth":18,"bounds":{"left":0.0,"top":0.07777778,"width":0.1423611,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.108333334,"top":0.07777778,"width":0.0055555557,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
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-439950568811727692
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Stoyan Tomov
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Description
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• Unsaved changes
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
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13 May 2026, 10:42 am
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Open image-20260513-072433.png
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13 May 2026, 10:42 am
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13 May 2026, 10:42 am
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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DEPLOYED
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is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
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DEPLOYED
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Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
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Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and s
All issues should be sorted out now. Successfully created text relay and s
Enhance reply
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Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:...
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83139
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NULL
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NULL
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NULL
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83140
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2872
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37
|
2026-05-28T10:11:36.499625+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963096499_m2.jpg...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_2
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
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Open bookmarks (⌘B)
Skip to:
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks...
|
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3533130138324933602
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typing_pause
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Description
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• Unsaved changes
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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Edit Impact, edit
None
Root cause
Root cause
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Edit Root cause, edit
None
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5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks...
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83138
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NULL
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NULL
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NULL
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83139
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2871
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36
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2026-05-28T10:11:33.323148+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963093323_m1.jpg...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_1
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NULL
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
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Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
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Atlassian Intelligence Summarise 2 comments
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All issues should be sorted out now. Successfully created text relay
All issues should be sorted out now. Successfully created text relay
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
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Lukas Kovalik
13 May 2026 at 12:55
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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Reward Gateway-Edenred
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Vote options: No one has voted for this work item yet.","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Vote options: No one has voted for this work item yet.","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Share","depth":10,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Share","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":10,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Ready for customer - Change status","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Ready for customer","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Automation","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Automation","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Details","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXHeading","text":"Details","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Details","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Assignee","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Assignee Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Lukas Kovalik- edit Assignee","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":9,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Reporter","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Reporter Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Stoyan Tomov- edit Reporter","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"More information about Stoyan Tomov","depth":9,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Request Type","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Request Type","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXCheckBox","text":"Request Type Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Request Type, Report a bug selected, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Report a bug","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Knowledge base","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"View related articles","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Priority level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Priority level Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Priority level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"P2 Medium","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Dev Team","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Dev Team Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Dev Team","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform team","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Organization","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXCheckBox","text":"Organization Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Organization","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reward Gateway-Edenred","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Canny Links","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Open","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Canny Links","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Edit Customer type
Enterprise
Actual outcome
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Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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S2
Impact
Impact
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None
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None
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5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
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image-20260513-072
619.png
13 May 2026, 10:42 am
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Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
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Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
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image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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DEPLOYED
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is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
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DEPLOYED
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Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
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Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay
All issues should be sorted out now. Successfully created text relay
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Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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Ready for customer
Automation
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Details
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Lukas Kovalik- edit Assignee
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Lukas Kovalik
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Stoyan Tomov- edit Reporter
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Stoyan Tomov
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P2 Medium
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Organization
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Reward Gateway-Edenred
Canny Links
Open
Canny Links...
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963092811_m2.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
raised this request
via
Jira
Hide details
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View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
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Add environment-specific email domains for text relay to prevent duplicate processing
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Sidekick SMS issue
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All issues should be sorted out now. Successfully created text relay
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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None
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Root cause
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None
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5
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13 May 2026, 10:42 am
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13 May 2026, 10:42 am
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Linked work items
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blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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JY-20891
Sidekick SMS issue
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All issues should be sorted out now. Successfully created text relay
All issues should be sorted out now. Successfully created text relay
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
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Lukas Kovalik
15 May 2026 at 10:38
Internal note...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
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US
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Start an SMS conversation with another Jiminny user and reply to each other via email.
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
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The text messages to be sent via email without failures
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S2
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None
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Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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All issues should be sorted out now. Successfully created text relay
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
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Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
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Lukas Kovalik
13 May 2026 at 12:55
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Stoyan Tomov
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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None
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Root cause
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None
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5
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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JY-20891 is done
JY-20891
Sidekick SMS issue
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Atlassian Intelligence Summarise 2 comments
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All issues should be sorted out now. Successfully created text relay
All issues should be sorted out now. Successfully created text relay
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
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Lukas Kovalik
13 May 2026 at 12:55
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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Lukas Kovalik- edit Assignee
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Stoyan Tomov- edit Reporter
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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SRD-6848
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Sidekick SMS issue- edit summary, edit
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
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913.png
13 May 2026, 10:42 am
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Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
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Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download...
|
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Download","depth":12,"bounds":{"left":0.36768618,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
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1867052311232504689
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typing_pause
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accessibility
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Stoyan Tomov
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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Edit Impact, edit
None
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Root cause
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None
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5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download...
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83134
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NULL
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NULL
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NULL
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83135
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2871
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34
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2026-05-28T10:11:29.136810+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963089136_m1.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_1
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NULL
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NULL
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NULL
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
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Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
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Stoyan Tomov
raised this request
via
Jira
Hide details
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View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
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Atlassian Intelligence Summarise 2 comments
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All issues should be sorted out now. Successfully created text realy
All issues should be sorted out now. Successfully created text realy
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
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Lukas Kovalik
13 May 2026 at 12:55
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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Stoyan Tomov- edit Reporter
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Stoyan Tomov
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email","depth":18,"bounds":{"left":0.0,"top":0.07777778,"width":0.1423611,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.108333334,"top":0.07777778,"width":0.0055555557,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott.DE-ZOETEN@edenred.com","depth":18,"bounds":{"left":0.11631945,"top":0.079444446,"width":0.13784721,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Email he sent from","depth":18,"bounds":{"left":0.0,"top":0.10888889,"width":0.0875,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.05347222,"top":0.10888889,"width":0.0055555557,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott.DE-ZOETEN@rewardgateway.com","depth":18,"bounds":{"left":0.061458334,"top":0.11055555,"width":0.16840278,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"In the PR related to the ticket I will add support for secondary email in this flow.","depth":15,"bounds":{"left":0.0,"top":0.14888889,"width":0.36493057,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add 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Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Dev Team","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
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S2
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None
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None
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5
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13 May 2026, 10:42 am
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
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All issues should be sorted out now. Successfully created text realy
All issues should be sorted out now. Successfully created text realy
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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Lukas Kovalik- edit Assignee
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Lukas Kovalik
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Stoyan Tomov- edit Reporter
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Stoyan Tomov
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Description
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• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre...
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NULL
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NULL
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NULL
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NULL
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2026-05-28T10:11:25.056179+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963085056_m2.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_2
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Link work item
Link web pages and more
Link web pages and more
Add form
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Add design
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Stoyan Tomov
raised this request
via
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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None
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Root cause
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None
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5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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DEPLOYED
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is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
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All issues should be sorted out now. Successfully
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
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Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Description
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• Unsaved changes
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
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Edit Root cause, edit
None
Attachments
Attachments
5
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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DEPLOYED
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is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
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All issues should be sorted out now. Successfully
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
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Lukas Kovalik
13 May 2026 at 12:55
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
raised this request
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
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blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
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Summarise 2 comments
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All issues should be sorted out now. Successfully
All issues should be sorted out now. Successfully
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
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Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
More information about
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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None
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Root cause
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None
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5
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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JY-20891
Sidekick SMS issue
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
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Lukas Kovalik
13 May 2026 at 12:55
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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[SRD-6848] Sidekick SMS issue - Jira — Work
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Stoyan Tomov
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
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Edit Root cause, edit
None
Attachments
Attachments
5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
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Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
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Open image-20260513-072433.png...
|
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Link work item
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Link web pages and more
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Stoyan Tomov
raised this request
via
Jira
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View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png...
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NULL
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NULL
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NULL
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NULL
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83130
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2871
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32
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2026-05-28T10:11:23.922991+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963083922_m1.jpg...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_1
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NULL
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NULL
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NULL
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
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Help
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Settings
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[EMAIL]
[EMAIL]
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Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All...
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All...
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NULL
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NULL
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NULL
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NULL
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83129
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2872
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31
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2026-05-28T10:11:21.582434+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963081582_m2.jpg...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_2
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NULL
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NULL
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NULL
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
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Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Description
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• Unsaved changes
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
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Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
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13 May 2026, 10:42 am
image-20260513-072913.png — Download
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Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
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image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
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Open image-20260513-072944.png
image-20260513-072...
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2026-05-28T10:11:21.479976+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963081479_m1.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
raised this request
via
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Hide details
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View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
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blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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DEPLOYED
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is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
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Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
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All issues should be sorted out now.
All issues should be sorted out now.
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
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Lukas Kovalik
13 May 2026 at 12:55
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Stoyan Tomov
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Description
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• Unsaved changes
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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Edit Impact, edit
None
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None
Attachments
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5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
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Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now.
All issues should be sorted out now.
Enhance reply
Enhance reply
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Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
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Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment...
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963080214_m2.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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S2
Impact
Impact
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None
Root cause
Root cause
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None
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5
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
raised this request
via
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items...
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83126
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2871
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30
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2026-05-28T10:11:20.110908+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963080110_m1.jpg...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_1
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Tabs from other devices
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am...
|
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
raised this request
via
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View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am...
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2026-05-28T10:11:18.623366+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963078623_m2.jpg...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_2
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments...
|
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Link work item
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Link web pages and more
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Add form
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Add design
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Stoyan Tomov
raised this request
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View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments...
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83123
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NULL
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NULL
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NULL
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83124
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2871
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29
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2026-05-28T10:11:18.518996+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963078518_m1.jpg...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_1
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NULL
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NULL
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NULL
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
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Expand sidebar [
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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Edit Impact, edit
None
Root cause
Root cause
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Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo...
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2026-05-28T10:11:16.094660+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963076094_m2.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long....
|
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Bug - Change work type
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Stoyan Tomov
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Description
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• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long....
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963075992_m1.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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Description
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• Unsaved changes
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Edit Customer type
Enterprise
Actual outcome
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Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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Edit Expected outcome...
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7939314493114123662
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-449417537879509836
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click
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accessibility
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Link work item
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Stoyan Tomov
raised this request
via
Jira
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View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome...
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2026-05-28T10:11:14.425395+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963074425_m2.jpg...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_2
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
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Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png...
|
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button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.2159242,"height":0.01556265},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.032912236,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information 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outcome","depth":8,"bounds":{"left":0.234375,"top":0.014365523,"width":0.03474069,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27310506,"top":0.014764565,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"bounds":{"left":0.38464096,"top":0.0207502,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure 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button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity 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accessibility
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Link work item
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Link web pages and more
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Stoyan Tomov
raised this request
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View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png...
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2871
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2026-05-28T10:11:14.324931+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963074324_m1.jpg...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_1
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
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Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
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S2
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None
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5
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
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Sidekick SMS issue
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Atlassian Intelligence Summarise 2 comments
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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S2
Impact
Impact
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None
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None
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5
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13 May 2026, 10:42 am
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Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
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Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
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Open image-20260513-072944.png
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13 May 2026, 10:42 am
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Linked work items
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
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Atlassian Intelligence Summarise 2 comments
Summarise 2 comments...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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S2
Impact
Impact
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None
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None
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5
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13 May 2026, 10:42 am
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13 May 2026, 10:42 am
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13 May 2026, 10:42 am
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download...
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2026-05-28T10:11:11.573988+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963071573_m1.jpg...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_1
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
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Open Google Gemini (⌃X)
Tabs from other devices
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Open bookmarks (⌘B)
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Stoyan Tomov
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Description
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Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
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Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072...
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2026-05-28T10:11:06.836284+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963066836_m1.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
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Stoyan Tomov
raised this request
via
Jira
Hide details
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View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
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blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
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Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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S2
Impact
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None
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None
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5
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Open image-20260513-072913.png
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913.png
13 May 2026, 10:42 am
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image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
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image-20260513-072
900.png
13 May 2026, 10:42 am
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13 May 2026, 10:42 am
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blocks
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
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DEPLOYED
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Atlassian Intelligence Summarise 2 comments
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Алл иссуес
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Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963066735_m2.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
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Open Google Gemini (⌃X)
Tabs from other devices
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Skip to:
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SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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S2
Impact
Impact
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None
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None
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5
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Open image-20260513-072913.png
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13 May 2026, 10:42 am
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13 May 2026, 10:42 am
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
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Edit Impact, edit
None
Root cause
Root cause
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Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
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13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
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Open image-20260513-072433.png
image-20260513-072
433.png...
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2026-05-28T10:11:03.785237+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963063785_m2.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Link work item
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Link web pages and more
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Stoyan Tomov
raised this request
via
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View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am...
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2026-05-28T10:11:03.680626+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963063680_m1.jpg...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_1
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
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Expand sidebar [
Expand sidebar [
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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Sidekick SMS issue
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
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SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Start an SMS conversation with another Jiminny user and reply to each other via email.
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Enterprise
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With or without success the sender always receives a failure email
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The text messages to be sent via email without failures
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S2
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None
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5
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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Sidekick SMS issue
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
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Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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[SRD-6848] Sidekick SMS issue - Jira — Work
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Link work item
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Link web pages and more
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Add design
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Stoyan Tomov
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png...
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2026-05-28T10:10:58.897950+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963058897_m2.jpg...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_2
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
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View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Link work item
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Link web pages and more
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Create
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Stoyan Tomov
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
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Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
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Create
Create
Rovo Ask Rovo
Ask Rovo
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Help
Settings
Settings
[EMAIL]
[EMAIL]
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Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
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Link web pages and more
Add form
Add form
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Add design
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Stoyan Tomov
raised this request
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View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2...
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2026-05-28T10:10:56.222743+00:00
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_2
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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S2
Impact
Impact
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None
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None
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5
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Open image-20260513-072913.png
image-20260513-072
913.png...
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app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data 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edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.2159242,"height":0.01556265},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.032912236,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.2712766,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit 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89623783632197930
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visual_change
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Edit Data Centre
US
Steps to reproduce
Steps to reproduce
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Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Edit Customer type
Enterprise
Actual outcome
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Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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None
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Root cause
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None
Attachments
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5
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Open image-20260513-072913.png
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2026-05-28T10:10:54.079247+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963054079_m1.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
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Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
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blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing...
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the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"bounds":{"left":0.0,"top":0.34111112,"width":0.33020833,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"bounds":{"left":0.0,"top":0.38111112,"width":0.753125,"height":0.04611111},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"bounds":{"left":0.0,"top":0.4611111,"width":0.16354166,"height":0.020555556},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"bounds":{"left":0.0,"top":0.85888886,"width":0.16111112,"height":0.020555556},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data 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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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Description
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• Unsaved changes
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Edit Data Centre
US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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None
Root cause
Root cause
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None
Attachments
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5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
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Linked work items
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blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
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Sidekick SMS issue- edit summary, edit
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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2026-05-28T10:10:51.615081+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963051615_m1.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Link web pages and more
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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Edit Impact, edit
None
Root cause
Root cause
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None
Attachments
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5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
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Open image-20260513-072619.png...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Edit Customer type
Enterprise
Actual outcome
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Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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None
Root cause
Root cause
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None
Attachments
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5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
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2026-05-28T10:10:51.410785+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963051410_m2.jpg...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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monitor_2
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
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2026-05-28T10:10:50.511753+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963050511_m1.jpg...
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Select issue (SRD-6881)
SRD - 6881
SRD
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6881
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
P2 Medium
S2
Iliyana Netseva
More information about this user
Lukas Kovalik - edit Assignee
Lukas Kovalik
ANALYZING
ANALYZING
27/May/26
Select issue (SRD-6848)
SRD - 6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Select issue (SRD-6881)
SRD - 6881
SRD
-
6881
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
P2 Medium
S2
Iliyana Netseva
More information about this user
Lukas Kovalik - edit Assignee
Lukas Kovalik
ANALYZING
ANALYZING
27/May/26
Select issue (SRD-6848)
SRD - 6848...
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83098
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2026-05-28T10:10:44.709430+00:00
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Service-Desk - Queues - Platform team - Service sp Service-Desk - Queues - Platform team - Service space - Jira — Work...
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
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Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Select issue (SRD-6881)
SRD - 6881
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6881
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
P2 Medium
S2
Iliyana Netseva
More information about this user
Lukas Kovalik - edit Assignee
Lukas Kovalik
ANALYZING
ANALYZING
27/May/26
Select issue (SRD-6848)
SRD - 6848
SRD
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6848
Sidekick SMS issue
Sidekick SMS issue
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P2 Medium
S2
Stoyan Tomov
More information about this user
Lukas Kovalik - edit Assignee
Lukas Kovalik
IN PROGRESS
IN PROGRESS
13/May/26
Select all issues
Select issue (SRD-6881)...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Select issue (SRD-6881)
SRD - 6881
SRD
-
6881
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
P2 Medium
S2
Iliyana Netseva
More information about this user
Lukas Kovalik - edit Assignee
Lukas Kovalik
ANALYZING
ANALYZING
27/May/26
Select issue (SRD-6848)
SRD - 6848
SRD
-
6848
Sidekick SMS issue
Sidekick SMS issue
Open work item in sidebar
P2 Medium
S2
Stoyan Tomov
More information about this user
Lukas Kovalik - edit Assignee
Lukas Kovalik
IN PROGRESS
IN PROGRESS
13/May/26
Select all issues
Select issue (SRD-6881)...
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83099
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NULL
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NULL
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NULL
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83099
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2872
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14
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2026-05-28T10:10:41.645771+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963041645_m2.jpg...
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Firefox
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira — Work...
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1
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37...
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monitor_2
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NULL
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NULL
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NULL
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Pipelines - jiminny/app
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BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira — Work...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira — Work...
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jiminny.atlassian.net/jira/software/c/projects/JY/ jiminny.atlassian.net/jira/software/c/projects/JY/boards/37...
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monitor_1
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Pipelines - jiminny/app
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BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Space navigation
Space navigation
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
For you
For you
Recent
Recent
Starred
Starred
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Apps
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More actions for Apps
Spaces
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Create space
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More actions for spaces
Recent
Jiminny (New)
Jiminny (New)
Jiminny (New)
Create board
Create board
More actions for Jiminny (New)
More actions for Jiminny (New)
Platform Team...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira — Work...
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jiminny.atlassian.net/jira/software/c/projects/JY/ jiminny.atlassian.net/jira/software/c/projects/JY/boards/37...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
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Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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JY-20974 Jiminny MCP Server versioning. Use the enter key to load the work item.
Jiminny MCP Server versioning
Jiminny MCP Connector, Edit Parent
JIMINNY MCP CONNECTOR
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JY-20974
JY-20974
2
JY-19958 Upgrade BE libraries - May. Use the enter key to load the work item.
Upgrade BE libraries - May
MAINTENANCE
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JY-19958
JY-19958
1
JY-20912 Fallback mechanism for users with active SF tokens for CRM Matching. Use the enter key to load the work item.
Fallback mechanism for users with active SF tokens for CRM Matching
REDUCE CHURN
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JY-20912
JY-20912
1
JY-20871 Users can take Notes during and after meetings. Use the enter key to load the work item.
Users can take Notes during and after meetings
RECORDING MEETINGS WITHOUT VISIBLE NOTETAKERS (GHOST NOTETAKER)
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JY-20871
JY-20871
2.5
merged pull request
JY-20847 Users can filter Scores in Team Insights by Host. Use the enter key to load the work item.
Users can filter Scores in Team Insights by Host
AUTOMATED AI SCORING
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JY-20847
JY-20847
1.5
JY-20534 AI Call Scoring quick access in Playback header. Use the enter key to load the work item.
AI Call Scoring quick access in Playback header
AUTOMATED AI SCORING
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JY-20534
JY-20534
1
JY-20878 SCIM > Allow customers to manage user roles through SCIM. Use the enter key to load the work item.
SCIM > Allow customers to manage user roles through SCIM
REDUCE CHURN
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173655008082546377
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6392147892597018791
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visual_change
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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8
JY-20974 Jiminny MCP Server versioning. Use the enter key to load the work item.
Jiminny MCP Server versioning
Jiminny MCP Connector, Edit Parent
JIMINNY MCP CONNECTOR
Backlog
JY-20974
JY-20974
2
JY-19958 Upgrade BE libraries - May. Use the enter key to load the work item.
Upgrade BE libraries - May
MAINTENANCE
Backlog
JY-19958
JY-19958
1
JY-20912 Fallback mechanism for users with active SF tokens for CRM Matching. Use the enter key to load the work item.
Fallback mechanism for users with active SF tokens for CRM Matching
REDUCE CHURN
Backlog
JY-20912
JY-20912
1
JY-20871 Users can take Notes during and after meetings. Use the enter key to load the work item.
Users can take Notes during and after meetings
RECORDING MEETINGS WITHOUT VISIBLE NOTETAKERS (GHOST NOTETAKER)
Backlog
JY-20871
JY-20871
2.5
merged pull request
JY-20847 Users can filter Scores in Team Insights by Host. Use the enter key to load the work item.
Users can filter Scores in Team Insights by Host
AUTOMATED AI SCORING
Backlog
JY-20847
JY-20847
1.5
JY-20534 AI Call Scoring quick access in Playback header. Use the enter key to load the work item.
AI Call Scoring quick access in Playback header
AUTOMATED AI SCORING
Backlog
JY-20534
JY-20534
1
JY-20878 SCIM > Allow customers to manage user roles through SCIM. Use the enter key to load the work item.
SCIM > Allow customers to manage user roles through SCIM
REDUCE CHURN
Backlog...
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2026-05-28T10:10:31.362949+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963031362_m2.jpg...
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[JY-20915] Add environment-specific email domains [JY-20915] Add environment-specific email domains for text relay to prevent duplicate processing - Jira — Work...
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1
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jiminny.atlassian.net/jira/software/c/projects/JY/ jiminny.atlassian.net/jira/software/c/projects/JY/boards/37...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[JY-20915] Add environment-specific email domains for text relay to prevent duplicate processing - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
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[EMAIL]...
|
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[JY-20915] Add environment-specific email domains for text relay to prevent duplicate processing - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
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[EMAIL]
[EMAIL]...
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83093
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NULL
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NULL
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/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963030373_m2.jpg...
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Firefox
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[JY-20915] Add environment-specific email domains [JY-20915] Add environment-specific email domains for text relay to prevent duplicate processing - Jira — Work...
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1
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jiminny.atlassian.net/jira/software/c/projects/JY/ jiminny.atlassian.net/jira/software/c/projects/JY/boards/37...
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monitor_2
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NULL
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NULL
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NULL
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NULL
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[JY-20915] Add environment-specific email domains for text relay to prevent duplicate processing - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
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Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[JY-20915] Add environment-specific email domains for text relay to prevent duplicate processing - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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[JY-20915] Add environment-specific email domains [JY-20915] Add environment-specific email domains for text relay to prevent duplicate processing - Jira — Work...
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jiminny.atlassian.net/jira/software/c/projects/JY/ jiminny.atlassian.net/jira/software/c/projects/JY/boards/37...
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[JY-20915] Add environment-specific email domains for text relay to prevent duplicate processing - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[JY-20915] Add environment-specific email domains for text relay to prevent duplicate processing - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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[JY-20915] Add environment-specific email domains [JY-20915] Add environment-specific email domains for text relay to prevent duplicate processing - Jira — Work...
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jiminny.atlassian.net/browse/JY-20915
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[JY-20915] Add environment-specific email domains for text relay to prevent duplicate processing - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[JY-20915] Add environment-specific email domains for text relay to prevent duplicate processing - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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