|
83140
|
2872
|
37
|
2026-05-28T10:11:36.499625+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963096499_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"bounds":{"left":0.23470744,"top":0.096169196,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.019780586,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.019780586,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"bounds":{"left":0.27992022,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"bounds":{"left":0.28922874,"top":0.09177973,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.014764565},"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27809176,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.2159242,"height":0.01556265},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.032912236,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.2712766,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"bounds":{"left":0.38464096,"top":0.0,"width":0.0003324468,"height":0.0007980846},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"bounds":{"left":0.3863032,"top":0.0,"width":0.022606382,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"bounds":{"left":0.234375,"top":0.014365523,"width":0.03474069,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27310506,"top":0.014764565,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"bounds":{"left":0.38464096,"top":0.0207502,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"bounds":{"left":0.38464096,"top":0.014365523,"width":0.14594415,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"bounds":{"left":0.234375,"top":0.052673582,"width":0.04155585,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27992022,"top":0.053072624,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"bounds":{"left":0.38464096,"top":0.05905826,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"bounds":{"left":0.38464096,"top":0.052673582,"width":0.12051197,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"bounds":{"left":0.234375,"top":0.09098165,"width":0.029753989,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.26811835,"top":0.091380686,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"bounds":{"left":0.38464096,"top":0.09736632,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"bounds":{"left":0.3863032,"top":0.09098165,"width":0.005817819,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"bounds":{"left":0.2287234,"top":0.14325619,"width":0.015957447,"height":0.015163607},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"bounds":{"left":0.2287234,"top":0.14405426,"width":0.015957447,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.24601063,"top":0.1452514,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.16719872,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"bounds":{"left":0.2287234,"top":0.20630486,"width":0.024767287,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"bounds":{"left":0.2287234,"top":0.20670392,"width":0.024767287,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.25482047,"top":0.20790103,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.23024741,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"bounds":{"left":0.2287234,"top":0.27055067,"width":0.032912236,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"bounds":{"left":0.2287234,"top":0.27094972,"width":0.032912236,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"bounds":{"left":0.26579124,"top":0.27334398,"width":0.0023271276,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"bounds":{"left":0.607879,"top":0.26895452,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"bounds":{"left":0.2293883,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.23204787,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"bounds":{"left":0.26313165,"top":0.36552274,"width":0.01412899,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.23204787,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"bounds":{"left":0.25864363,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"bounds":{"left":0.2699468,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"bounds":{"left":0.2839096,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.28656915,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"bounds":{"left":0.3176529,"top":0.36552274,"width":0.013962766,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.28656915,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"bounds":{"left":0.3131649,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"bounds":{"left":0.32446808,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"bounds":{"left":0.33843085,"top":0.29130086,"width":0.078125,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.3410904,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"bounds":{"left":0.3721742,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.3410904,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"bounds":{"left":0.36768618,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"bounds":{"left":0.37898937,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"bounds":{"left":0.3929521,"top":0.29130086,"width":0.07829122,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.3956117,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"bounds":{"left":0.42669547,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.3956117,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"bounds":{"left":0.42220744,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"bounds":{"left":0.43351063,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"bounds":{"left":0.4474734,"top":0.29130086,"width":0.07829122,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.45013297,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"bounds":{"left":0.48121676,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.45013297,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"bounds":{"left":0.47672874,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"bounds":{"left":0.48803192,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"bounds":{"left":0.2287234,"top":0.4142059,"width":0.04654255,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"bounds":{"left":0.2287234,"top":0.41460496,"width":0.04654255,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"bounds":{"left":0.607879,"top":0.41340783,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"bounds":{"left":0.2287234,"top":0.43894652,"width":0.38646942,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"bounds":{"left":0.2287234,"top":0.43934557,"width":0.012799202,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
3533130138324933602
|
-1684248398141819724
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks...
|
83138
|
NULL
|
NULL
|
NULL
|
|
83141
|
2871
|
37
|
2026-05-28T10:11:36.603354+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963096603_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and s
All issues should be sorted out now. Successfully created text relay and s
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20891 is done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20891","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidekick SMS issue","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Activity","depth":9,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Activity","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"All","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"All","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Comments","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Comments","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"History","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"History","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Work log","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Work log","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Approvals","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Approvals","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Atlassian Intelligence Summarise 2 comments","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Summarise 2 comments","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Newest first Newest first","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Newest first","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Add internal note","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"Add internal note","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Reply to customer","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reply to customer","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXTextArea","text":"All issues should be sorted out now. Successfully created text relay and s","depth":11,"on_screen":true,"value":"All issues should be sorted out now. Successfully created text relay and s","help_text":"","role_description":"text entry area","subrole":"AXUnknown","is_enabled":true,"is_focused":true,"is_selected":false},{"role":"AXStaticText","text":"All issues should be sorted out now. Successfully created text relay and s","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Enhance reply","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enhance reply","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Save","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Save","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Cancel","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Cancel","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Visible to all users","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"15 May 2026 at 10:38","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"on another look it turned out that text relays are created on both environments US and EU. So it always fails.","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.022222223,"height":0.026666667},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.0,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Edit","depth":15,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.004166667,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Delete","depth":13,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Delete","depth":15,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.7670139,"height":0.027222222},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"bounds":{"left":0.0,"top":0.0,"width":0.065972224,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"bounds":{"left":0.0,"top":0.0,"width":0.063194446,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026 at 12:55","depth":16,"bounds":{"left":0.020833334,"top":0.0,"width":0.097222224,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"bounds":{"left":0.14027777,"top":0.0,"width":0.059375,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"bounds":{"left":0.19965278,"top":0.0,"width":0.011111111,"height":0.017777778},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's","depth":15,"bounds":{"left":0.0,"top":0.02,"width":0.5225694,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"From","depth":16,"bounds":{"left":0.47430557,"top":0.021666666,"width":0.02048611,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"header. Since Scott sent from","depth":15,"bounds":{"left":0.0,"top":0.02,"width":0.6652778,"height":0.04611111},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"rewardgateway.com","depth":16,"bounds":{"left":0.0,"top":0.048333332,"width":0.08645833,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"but his Jiminny account uses","depth":15,"bounds":{"left":0.06527778,"top":0.046666667,"width":0.1388889,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"edenred.com","depth":16,"bounds":{"left":0.20659722,"top":0.048333332,"width":0.05625,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", the lookup returned","depth":15,"bounds":{"left":0.26527777,"top":0.046666667,"width":0.09861111,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"null","depth":16,"bounds":{"left":0.36666667,"top":0.048333332,"width":0.02013889,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", triggering the","depth":15,"bounds":{"left":0.38958332,"top":0.046666667,"width":0.07013889,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"REASON_CODE_SENDER_UNKNOWN","depth":16,"bounds":{"left":0.46215278,"top":0.048333332,"width":0.13298611,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"exception.","depth":15,"bounds":{"left":0.59756947,"top":0.046666667,"width":0.050347224,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott's Jiminny account email","depth":18,"bounds":{"left":0.0,"top":0.07777778,"width":0.1423611,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.108333334,"top":0.07777778,"width":0.0055555557,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
-3585093815761034231
|
-439950568811727692
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and s
All issues should be sorted out now. Successfully created text relay and s
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:...
|
83139
|
NULL
|
NULL
|
NULL
|
|
83142
|
2871
|
38
|
2026-05-28T10:11:37.242911+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963097242_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sm
All issues should be sorted out now. Successfully created text relay and sm
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
Add reaction
·
Edit
Edit
·
Delete
Delete
Resize work item view side panel
Give feedback
Give feedback
Watch options: You are watching this issue, 2 people watching
2
Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.
Vote options: No one has voted for this work item yet.
Share
Share
Actions
Actions
Ready for customer - Change status
Ready for customer
Automation
Automation
Details
Details
Details
Assignee
Assignee Pin to top. Only you can see pinned fields.
Lukas Kovalik- edit Assignee
More information about Lukas Kovalik
Lukas Kovalik
Reporter
Reporter Pin to top. Only you can see pinned fields.
Stoyan Tomov- edit Reporter
More information about Stoyan Tomov
Stoyan Tomov
Request Type
More information about Request Type
Request Type Pin to top. Only you can see pinned fields.
Edit Request Type, Report a bug selected, edit
Report a bug
Knowledge base
View related articles
Expand
Priority level
Priority level Pin to top. Only you can see pinned fields.
Edit Priority level
P2 Medium
Dev Team
Dev Team Pin to top. Only you can see pinned fields.
Edit Dev Team...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20891 is done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20891","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidekick SMS issue","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Activity","depth":9,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Activity","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"All","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"All","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Comments","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Comments","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"History","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"History","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Work log","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Work log","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Approvals","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Approvals","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Atlassian Intelligence Summarise 2 comments","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Summarise 2 comments","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Newest first Newest first","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Newest first","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Add internal note","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"Add internal note","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Reply to customer","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reply to customer","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXTextArea","text":"All issues should be sorted out now. Successfully created text relay and sm","depth":11,"on_screen":true,"value":"All issues should be sorted out now. Successfully created text relay and sm","help_text":"","role_description":"text entry area","subrole":"AXUnknown","is_enabled":true,"is_focused":true,"is_selected":false},{"role":"AXStaticText","text":"All issues should be sorted out now. Successfully created text relay and sm","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Enhance reply","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enhance reply","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Save","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Save","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Cancel","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Cancel","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Visible to all users","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"15 May 2026 at 10:38","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"on another look it turned out that text relays are created on both environments US and EU. So it always fails.","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.022222223,"height":0.026666667},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.0,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Edit","depth":15,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.004166667,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Delete","depth":13,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Delete","depth":15,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.7670139,"height":0.027222222},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"bounds":{"left":0.0,"top":0.0,"width":0.065972224,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"bounds":{"left":0.0,"top":0.0,"width":0.063194446,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026 at 12:55","depth":16,"bounds":{"left":0.020833334,"top":0.0,"width":0.097222224,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"bounds":{"left":0.14027777,"top":0.0,"width":0.059375,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"bounds":{"left":0.19965278,"top":0.0,"width":0.011111111,"height":0.017777778},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's","depth":15,"bounds":{"left":0.0,"top":0.02,"width":0.5225694,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"From","depth":16,"bounds":{"left":0.47430557,"top":0.021666666,"width":0.02048611,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"header. Since Scott sent from","depth":15,"bounds":{"left":0.0,"top":0.02,"width":0.6652778,"height":0.04611111},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"rewardgateway.com","depth":16,"bounds":{"left":0.0,"top":0.048333332,"width":0.08645833,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"but his Jiminny account uses","depth":15,"bounds":{"left":0.06527778,"top":0.046666667,"width":0.1388889,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"edenred.com","depth":16,"bounds":{"left":0.20659722,"top":0.048333332,"width":0.05625,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", the lookup returned","depth":15,"bounds":{"left":0.26527777,"top":0.046666667,"width":0.09861111,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"null","depth":16,"bounds":{"left":0.36666667,"top":0.048333332,"width":0.02013889,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", triggering the","depth":15,"bounds":{"left":0.38958332,"top":0.046666667,"width":0.07013889,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"REASON_CODE_SENDER_UNKNOWN","depth":16,"bounds":{"left":0.46215278,"top":0.048333332,"width":0.13298611,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"exception.","depth":15,"bounds":{"left":0.59756947,"top":0.046666667,"width":0.050347224,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott's Jiminny account email","depth":18,"bounds":{"left":0.0,"top":0.07777778,"width":0.1423611,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.108333334,"top":0.07777778,"width":0.0055555557,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott.DE-ZOETEN@edenred.com","depth":18,"bounds":{"left":0.11631945,"top":0.079444446,"width":0.13784721,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Email he sent from","depth":18,"bounds":{"left":0.0,"top":0.10888889,"width":0.0875,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.05347222,"top":0.10888889,"width":0.0055555557,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott.DE-ZOETEN@rewardgateway.com","depth":18,"bounds":{"left":0.061458334,"top":0.11055555,"width":0.16840278,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"In the PR related to the ticket I will add support for secondary email in this flow.","depth":15,"bounds":{"left":0.0,"top":0.14888889,"width":0.36493057,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.0,"top":0.17833333,"width":0.022222223,"height":0.026666667},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.0,"top":0.18222222,"width":0.0027777778,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit","depth":13,"bounds":{"left":0.0,"top":0.18055555,"width":0.017361112,"height":0.022222223},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Edit","depth":15,"bounds":{"left":0.0,"top":0.18222222,"width":0.017361112,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.004166667,"top":0.18222222,"width":0.0027777778,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Delete","depth":13,"bounds":{"left":0.011111111,"top":0.18055555,"width":0.029861111,"height":0.022222223},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Delete","depth":15,"bounds":{"left":0.011111111,"top":0.18222222,"width":0.029861111,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Resize work item view side panel","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Give feedback","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Give feedback","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Watch options: You are watching this issue, 2 people watching","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"2","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Vote options: No one has voted for this work item yet.","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Share","depth":10,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Share","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":10,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Ready for customer - Change status","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Ready for customer","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Automation","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Automation","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Details","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXHeading","text":"Details","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Details","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Assignee","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Assignee Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Lukas Kovalik- edit Assignee","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":9,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Reporter","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Reporter Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Stoyan Tomov- edit Reporter","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"More information about Stoyan Tomov","depth":9,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Request Type","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Request Type","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXCheckBox","text":"Request Type Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Request Type, Report a bug selected, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Report a bug","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Knowledge base","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"View related articles","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Priority level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Priority level Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Priority level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"P2 Medium","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Dev Team","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Dev Team Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Dev Team","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
5330720127602627920
|
-509800379942014828
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sm
All issues should be sorted out now. Successfully created text relay and sm
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
Add reaction
·
Edit
Edit
·
Delete
Delete
Resize work item view side panel
Give feedback
Give feedback
Watch options: You are watching this issue, 2 people watching
2
Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.
Vote options: No one has voted for this work item yet.
Share
Share
Actions
Actions
Ready for customer - Change status
Ready for customer
Automation
Automation
Details
Details
Details
Assignee
Assignee Pin to top. Only you can see pinned fields.
Lukas Kovalik- edit Assignee
More information about Lukas Kovalik
Lukas Kovalik
Reporter
Reporter Pin to top. Only you can see pinned fields.
Stoyan Tomov- edit Reporter
More information about Stoyan Tomov
Stoyan Tomov
Request Type
More information about Request Type
Request Type Pin to top. Only you can see pinned fields.
Edit Request Type, Report a bug selected, edit
Report a bug
Knowledge base
View related articles
Expand
Priority level
Priority level Pin to top. Only you can see pinned fields.
Edit Priority level
P2 Medium
Dev Team
Dev Team Pin to top. Only you can see pinned fields.
Edit Dev Team...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83143
|
2872
|
38
|
2026-05-28T10:11:37.654568+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963097654_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sm
All issues should be sorted out now. Successfully created text relay and sm
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
Add reaction
·...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"bounds":{"left":0.23470744,"top":0.096169196,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.019780586,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.019780586,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"bounds":{"left":0.27992022,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"bounds":{"left":0.28922874,"top":0.09177973,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.014764565},"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27809176,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.2159242,"height":0.01556265},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.032912236,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.2712766,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"bounds":{"left":0.38464096,"top":0.0,"width":0.0003324468,"height":0.0007980846},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"bounds":{"left":0.3863032,"top":0.0,"width":0.022606382,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"bounds":{"left":0.234375,"top":0.014365523,"width":0.03474069,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27310506,"top":0.014764565,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"bounds":{"left":0.38464096,"top":0.0207502,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"bounds":{"left":0.38464096,"top":0.014365523,"width":0.14594415,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"bounds":{"left":0.234375,"top":0.052673582,"width":0.04155585,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27992022,"top":0.053072624,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"bounds":{"left":0.38464096,"top":0.05905826,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"bounds":{"left":0.38464096,"top":0.052673582,"width":0.12051197,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"bounds":{"left":0.234375,"top":0.09098165,"width":0.029753989,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.26811835,"top":0.091380686,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"bounds":{"left":0.38464096,"top":0.09736632,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"bounds":{"left":0.3863032,"top":0.09098165,"width":0.005817819,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"bounds":{"left":0.2287234,"top":0.14325619,"width":0.015957447,"height":0.015163607},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"bounds":{"left":0.2287234,"top":0.14405426,"width":0.015957447,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.24601063,"top":0.1452514,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.16719872,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"bounds":{"left":0.2287234,"top":0.20630486,"width":0.024767287,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"bounds":{"left":0.2287234,"top":0.20670392,"width":0.024767287,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.25482047,"top":0.20790103,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.23024741,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"bounds":{"left":0.2287234,"top":0.27055067,"width":0.032912236,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"bounds":{"left":0.2287234,"top":0.27094972,"width":0.032912236,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"bounds":{"left":0.26579124,"top":0.27334398,"width":0.0023271276,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"bounds":{"left":0.607879,"top":0.26895452,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"bounds":{"left":0.2293883,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.23204787,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"bounds":{"left":0.26313165,"top":0.36552274,"width":0.01412899,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.23204787,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"bounds":{"left":0.25864363,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"bounds":{"left":0.2699468,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"bounds":{"left":0.2839096,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.28656915,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"bounds":{"left":0.3176529,"top":0.36552274,"width":0.013962766,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.28656915,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"bounds":{"left":0.3131649,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"bounds":{"left":0.32446808,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"bounds":{"left":0.33843085,"top":0.29130086,"width":0.078125,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.3410904,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"bounds":{"left":0.3721742,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.3410904,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"bounds":{"left":0.36768618,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"bounds":{"left":0.37898937,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"bounds":{"left":0.3929521,"top":0.29130086,"width":0.07829122,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.3956117,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"bounds":{"left":0.42669547,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.3956117,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"bounds":{"left":0.42220744,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"bounds":{"left":0.43351063,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"bounds":{"left":0.4474734,"top":0.29130086,"width":0.07829122,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.45013297,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"bounds":{"left":0.48121676,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.45013297,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"bounds":{"left":0.47672874,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"bounds":{"left":0.48803192,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"bounds":{"left":0.2287234,"top":0.4142059,"width":0.04654255,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"bounds":{"left":0.2287234,"top":0.41460496,"width":0.04654255,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"bounds":{"left":0.607879,"top":0.41340783,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"bounds":{"left":0.2287234,"top":0.43894652,"width":0.38646942,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"bounds":{"left":0.2287234,"top":0.43934557,"width":0.012799202,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"bounds":{"left":0.23969415,"top":0.46807662,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"bounds":{"left":0.23969415,"top":0.46807662,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"bounds":{"left":0.2629654,"top":0.45889863,"width":0.2621343,"height":0.031923383},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"bounds":{"left":0.26363033,"top":0.46767756,"width":0.1896609,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"bounds":{"left":0.53640294,"top":0.4696728,"width":0.027094414,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"bounds":{"left":0.5377327,"top":0.47047088,"width":0.019780586,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"bounds":{"left":0.60422206,"top":0.46847567,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"bounds":{"left":0.2287234,"top":0.50438946,"width":0.38646942,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"bounds":{"left":0.2287234,"top":0.5047885,"width":0.024268618,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20891 is done","depth":9,"bounds":{"left":0.23969415,"top":0.53351957,"width":0.020777926,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20891","depth":10,"bounds":{"left":0.23969415,"top":0.53351957,"width":0.020777926,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidekick SMS issue","depth":10,"bounds":{"left":0.26313165,"top":0.5243416,"width":0.26196808,"height":0.031923383},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":13,"bounds":{"left":0.26379654,"top":0.5331205,"width":0.04288564,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"bounds":{"left":0.53640294,"top":0.5351157,"width":0.027094414,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"bounds":{"left":0.5377327,"top":0.5359138,"width":0.019780586,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"bounds":{"left":0.60422206,"top":0.5339186,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Activity","depth":9,"bounds":{"left":0.2287234,"top":0.57621706,"width":0.019780586,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Activity","depth":10,"bounds":{"left":0.2287234,"top":0.5766161,"width":0.019780586,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"All","depth":10,"bounds":{"left":0.22972074,"top":0.5977654,"width":0.013962766,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"All","depth":12,"bounds":{"left":0.23404256,"top":0.60135674,"width":0.005319149,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Comments","depth":10,"bounds":{"left":0.2443484,"top":0.5977654,"width":0.032413565,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Comments","depth":12,"bounds":{"left":0.2486702,"top":0.60135674,"width":0.023769947,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"History","depth":10,"bounds":{"left":0.27742687,"top":0.5977654,"width":0.02443484,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"History","depth":12,"bounds":{"left":0.28174868,"top":0.60135674,"width":0.015791224,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Work log","depth":10,"bounds":{"left":0.3025266,"top":0.5977654,"width":0.02825798,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Work log","depth":12,"bounds":{"left":0.3068484,"top":0.60135674,"width":0.019614361,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Approvals","depth":10,"bounds":{"left":0.33144948,"top":0.5977654,"width":0.030751329,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Approvals","depth":12,"bounds":{"left":0.33577126,"top":0.60135674,"width":0.022107713,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Atlassian Intelligence Summarise 2 comments","depth":9,"bounds":{"left":0.5382314,"top":0.59856343,"width":0.06698803,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Summarise 2 comments","depth":11,"bounds":{"left":0.5475399,"top":0.60135674,"width":0.053690158,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Newest first Newest first","depth":9,"bounds":{"left":0.607879,"top":0.59856343,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Newest first","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Add internal note","depth":11,"bounds":{"left":0.2393617,"top":0.6400638,"width":0.04338431,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"Add internal note","depth":13,"bounds":{"left":0.24202128,"top":0.6460495,"width":0.038065158,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Reply to customer","depth":11,"bounds":{"left":0.28274602,"top":0.6400638,"width":0.045545213,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reply to customer","depth":13,"bounds":{"left":0.28540558,"top":0.6460495,"width":0.040226065,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXTextArea","text":"All issues should be sorted out now. Successfully created text relay and sm","depth":11,"bounds":{"left":0.25299203,"top":0.7430168,"width":0.35189494,"height":0.01915403},"on_screen":true,"value":"All issues should be sorted out now. Successfully created text relay and sm","help_text":"","role_description":"text entry area","subrole":"AXUnknown","is_enabled":true,"is_focused":true,"is_selected":false},{"role":"AXStaticText","text":"All issues should be sorted out now. Successfully created text relay and sm","depth":13,"bounds":{"left":0.25299203,"top":0.74581003,"width":0.16522606,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Enhance reply","depth":12,"bounds":{"left":0.24900267,"top":0.78451717,"width":0.045545213,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enhance reply","depth":14,"bounds":{"left":0.25897607,"top":0.7873105,"width":0.03158245,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Save","depth":11,"bounds":{"left":0.24268617,"top":0.8236233,"width":0.018783245,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Save","depth":13,"bounds":{"left":0.24667554,"top":0.8296089,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Cancel","depth":11,"bounds":{"left":0.2627992,"top":0.8236233,"width":0.0234375,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Cancel","depth":13,"bounds":{"left":0.26678857,"top":0.8296089,"width":0.015458777,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Visible to all users","depth":10,"bounds":{"left":0.60322475,"top":0.8236233,"width":0.011968086,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment","depth":13,"bounds":{"left":0.24601063,"top":0.8922586,"width":0.3671875,"height":0.019952115},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"bounds":{"left":0.24601063,"top":0.8942538,"width":0.03158245,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"bounds":{"left":0.24601063,"top":0.8950519,"width":0.03025266,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"15 May 2026 at 10:38","depth":16,"bounds":{"left":0.28025267,"top":0.8950519,"width":0.046875,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"bounds":{"left":0.33776596,"top":0.8950519,"width":0.02825798,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"bounds":{"left":0.36602393,"top":0.8954509,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"on another look it turned out that text relays are created on both environments US and EU. So it always fails.","depth":15,"bounds":{"left":0.24601063,"top":0.91779727,"width":0.23803191,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.24601063,"top":0.9393456,"width":0.010638298,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.25864363,"top":0.9417398,"width":0.0013297872,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit","depth":13,"bounds":{"left":0.26196808,"top":0.94094175,"width":0.00831117,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Edit","depth":15,"bounds":{"left":0.26196808,"top":0.9417398,"width":0.00831117,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.27227393,"top":0.9417398,"width":0.0013297872,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Delete","depth":13,"bounds":{"left":0.2755984,"top":0.94094175,"width":0.014295213,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Delete","depth":15,"bounds":{"left":0.2755984,"top":0.9417398,"width":0.014295213,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment","depth":13,"bounds":{"left":0.24601063,"top":0.9888268,"width":0.3671875,"height":0.011173189},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"bounds":{"left":0.24601063,"top":0.99042296,"width":0.03158245,"height":0.009577036},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"bounds":{"left":0.24601063,"top":0.9916201,"width":0.03025266,"height":0.008379877},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026 at 12:55","depth":16,"bounds":{"left":0.28025267,"top":0.9916201,"width":0.04654255,"height":0.008379877},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"bounds":{"left":0.33743352,"top":0.9916201,"width":0.028424202,"height":0.008379877},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"bounds":{"left":0.36585772,"top":0.9920192,"width":0.005319149,"height":0.0079808235},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's","depth":15,"bounds":{"left":0.24601063,"top":1.0,"width":0.25016624,"height":-0.014365554},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"From","depth":16,"bounds":{"left":0.4973404,"top":1.0,"width":0.009807181,"height":-0.015562654},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"header. Since Scott sent from","depth":15,"bounds":{"left":0.24601063,"top":1.0,"width":0.31848404,"height":-0.014365554},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"rewardgateway.com","depth":16,"bounds":{"left":0.25880983,"top":1.0,"width":0.04138963,"height":-0.034716725},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"but his Jiminny account uses","depth":15,"bounds":{"left":0.30152926,"top":1.0,"width":0.06648936,"height":-0.033519506},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"edenred.com","depth":16,"bounds":{"left":0.36918217,"top":1.0,"width":0.026928192,"height":-0.034716725},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", the lookup returned","depth":15,"bounds":{"left":0.39727393,"top":1.0,"width":0.04720745,"height":-0.033519506},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"null","depth":16,"bounds":{"left":0.44581118,"top":1.0,"width":0.009640957,"height":-0.034716725},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", triggering the","depth":15,"bounds":{"left":0.45678192,"top":1.0,"width":0.03357713,"height":-0.033519506},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"REASON_CODE_SENDER_UNKNOWN","depth":16,"bounds":{"left":0.4915226,"top":1.0,"width":0.063663565,"height":-0.034716725},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"exception.","depth":15,"bounds":{"left":0.55634975,"top":1.0,"width":0.024102394,"height":-0.033519506},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott's Jiminny account email","depth":18,"bounds":{"left":0.25398937,"top":1.0,"width":0.06815159,"height":-0.055865884},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.32214096,"top":1.0,"width":0.0026595744,"height":-0.055865884},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott.DE-ZOETEN@edenred.com","depth":18,"bounds":{"left":0.3259641,"top":1.0,"width":0.065990694,"height":-0.057063103},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Email he sent from","depth":18,"bounds":{"left":0.25398937,"top":1.0,"width":0.041888297,"height":-0.07821226},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.29587767,"top":1.0,"width":0.0026595744,"height":-0.07821226},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott.DE-ZOETEN@rewardgateway.com","depth":18,"bounds":{"left":0.2997008,"top":1.0,"width":0.08061835,"height":-0.07940936},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"In the PR related to the ticket I will add support for secondary email in this flow.","depth":15,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
-1753527492429945757
|
-440093505323601740
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sm
All issues should be sorted out now. Successfully created text relay and sm
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
Add reaction
·...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83144
|
2871
|
39
|
2026-05-28T10:11:38.213245+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963098213_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sms
All issues should be sorted out now. Successfully created text relay and sms
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
Add reaction
·
Edit
Edit
·
Delete
Delete
Resize work item view side panel
Give feedback
Give feedback
Watch options: You are watching this issue, 2 people watching
2
Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.
Vote options: No one has voted for this work item yet.
Share
Share
Actions
Actions
Ready for customer - Change status
Ready for customer
Automation
Automation
Details
Details
Details
Assignee
Assignee Pin to top. Only you can see pinned fields.
Lukas Kovalik- edit Assignee
More information about Lukas Kovalik
Lukas Kovalik
Reporter
Reporter Pin to top. Only you can see pinned fields.
Stoyan Tomov- edit Reporter
More information about Stoyan Tomov
Stoyan Tomov
Request Type
More information about Request Type
Request Type Pin to top. Only you can see pinned fields.
Edit Request Type, Report a bug selected, edit...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20891 is done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20891","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidekick SMS issue","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Activity","depth":9,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Activity","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"All","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"All","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Comments","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Comments","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"History","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"History","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Work log","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Work log","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Approvals","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Approvals","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Atlassian Intelligence Summarise 2 comments","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Summarise 2 comments","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Newest first Newest first","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Newest first","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Add internal note","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"Add internal note","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Reply to customer","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reply to customer","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXTextArea","text":"All issues should be sorted out now. Successfully created text relay and sms","depth":11,"on_screen":true,"value":"All issues should be sorted out now. Successfully created text relay and sms","help_text":"","role_description":"text entry area","subrole":"AXUnknown","is_enabled":true,"is_focused":true,"is_selected":false},{"role":"AXStaticText","text":"All issues should be sorted out now. Successfully created text relay and sms","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Enhance reply","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enhance reply","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Save","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Save","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Cancel","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Cancel","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Visible to all users","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"15 May 2026 at 10:38","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"on another look it turned out that text relays are created on both environments US and EU. So it always fails.","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.022222223,"height":0.026666667},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.0,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Edit","depth":15,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.004166667,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Delete","depth":13,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Delete","depth":15,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.7670139,"height":0.027222222},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"bounds":{"left":0.0,"top":0.0,"width":0.065972224,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"bounds":{"left":0.0,"top":0.0,"width":0.063194446,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026 at 12:55","depth":16,"bounds":{"left":0.020833334,"top":0.0,"width":0.097222224,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"bounds":{"left":0.14027777,"top":0.0,"width":0.059375,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"bounds":{"left":0.19965278,"top":0.0,"width":0.011111111,"height":0.017777778},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's","depth":15,"bounds":{"left":0.0,"top":0.02,"width":0.5225694,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"From","depth":16,"bounds":{"left":0.47430557,"top":0.021666666,"width":0.02048611,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"header. Since Scott sent from","depth":15,"bounds":{"left":0.0,"top":0.02,"width":0.6652778,"height":0.04611111},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"rewardgateway.com","depth":16,"bounds":{"left":0.0,"top":0.048333332,"width":0.08645833,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"but his Jiminny account uses","depth":15,"bounds":{"left":0.06527778,"top":0.046666667,"width":0.1388889,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"edenred.com","depth":16,"bounds":{"left":0.20659722,"top":0.048333332,"width":0.05625,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", the lookup returned","depth":15,"bounds":{"left":0.26527777,"top":0.046666667,"width":0.09861111,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"null","depth":16,"bounds":{"left":0.36666667,"top":0.048333332,"width":0.02013889,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", triggering the","depth":15,"bounds":{"left":0.38958332,"top":0.046666667,"width":0.07013889,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"REASON_CODE_SENDER_UNKNOWN","depth":16,"bounds":{"left":0.46215278,"top":0.048333332,"width":0.13298611,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"exception.","depth":15,"bounds":{"left":0.59756947,"top":0.046666667,"width":0.050347224,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott's Jiminny account email","depth":18,"bounds":{"left":0.0,"top":0.07777778,"width":0.1423611,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.108333334,"top":0.07777778,"width":0.0055555557,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott.DE-ZOETEN@edenred.com","depth":18,"bounds":{"left":0.11631945,"top":0.079444446,"width":0.13784721,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Email he sent from","depth":18,"bounds":{"left":0.0,"top":0.10888889,"width":0.0875,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.05347222,"top":0.10888889,"width":0.0055555557,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott.DE-ZOETEN@rewardgateway.com","depth":18,"bounds":{"left":0.061458334,"top":0.11055555,"width":0.16840278,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"In the PR related to the ticket I will add support for secondary email in this flow.","depth":15,"bounds":{"left":0.0,"top":0.14888889,"width":0.36493057,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.0,"top":0.17833333,"width":0.022222223,"height":0.026666667},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.0,"top":0.18222222,"width":0.0027777778,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit","depth":13,"bounds":{"left":0.0,"top":0.18055555,"width":0.017361112,"height":0.022222223},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Edit","depth":15,"bounds":{"left":0.0,"top":0.18222222,"width":0.017361112,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.004166667,"top":0.18222222,"width":0.0027777778,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Delete","depth":13,"bounds":{"left":0.011111111,"top":0.18055555,"width":0.029861111,"height":0.022222223},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Delete","depth":15,"bounds":{"left":0.011111111,"top":0.18222222,"width":0.029861111,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Resize work item view side panel","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Give feedback","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Give feedback","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Watch options: You are watching this issue, 2 people watching","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"2","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Vote options: No one has voted for this work item yet.","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Share","depth":10,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Share","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":10,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Ready for customer - Change status","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Ready for customer","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Automation","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Automation","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Details","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXHeading","text":"Details","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Details","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Assignee","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Assignee Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Lukas Kovalik- edit Assignee","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":9,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Reporter","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Reporter Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Stoyan Tomov- edit Reporter","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"More information about Stoyan Tomov","depth":9,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Request Type","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Request Type","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXCheckBox","text":"Request Type Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Request Type, Report a bug selected, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
-5900446850803466270
|
-440135286698905452
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sms
All issues should be sorted out now. Successfully created text relay and sms
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
Add reaction
·
Edit
Edit
·
Delete
Delete
Resize work item view side panel
Give feedback
Give feedback
Watch options: You are watching this issue, 2 people watching
2
Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.
Vote options: No one has voted for this work item yet.
Share
Share
Actions
Actions
Ready for customer - Change status
Ready for customer
Automation
Automation
Details
Details
Details
Assignee
Assignee Pin to top. Only you can see pinned fields.
Lukas Kovalik- edit Assignee
More information about Lukas Kovalik
Lukas Kovalik
Reporter
Reporter Pin to top. Only you can see pinned fields.
Stoyan Tomov- edit Reporter
More information about Stoyan Tomov
Stoyan Tomov
Request Type
More information about Request Type
Request Type Pin to top. Only you can see pinned fields.
Edit Request Type, Report a bug selected, edit...
|
83142
|
NULL
|
NULL
|
NULL
|
|
83145
|
2872
|
39
|
2026-05-28T10:11:38.624419+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963098624_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"bounds":{"left":0.23470744,"top":0.096169196,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.019780586,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.019780586,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"bounds":{"left":0.27992022,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"bounds":{"left":0.28922874,"top":0.09177973,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.014764565},"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27809176,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.2159242,"height":0.01556265},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.032912236,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.2712766,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"bounds":{"left":0.38464096,"top":0.0,"width":0.0003324468,"height":0.0007980846},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"bounds":{"left":0.3863032,"top":0.0,"width":0.022606382,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"bounds":{"left":0.234375,"top":0.014365523,"width":0.03474069,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27310506,"top":0.014764565,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"bounds":{"left":0.38464096,"top":0.0207502,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"bounds":{"left":0.38464096,"top":0.014365523,"width":0.14594415,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"bounds":{"left":0.234375,"top":0.052673582,"width":0.04155585,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27992022,"top":0.053072624,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"bounds":{"left":0.38464096,"top":0.05905826,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"bounds":{"left":0.38464096,"top":0.052673582,"width":0.12051197,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"bounds":{"left":0.234375,"top":0.09098165,"width":0.029753989,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.26811835,"top":0.091380686,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"bounds":{"left":0.38464096,"top":0.09736632,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"bounds":{"left":0.3863032,"top":0.09098165,"width":0.005817819,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"bounds":{"left":0.2287234,"top":0.14325619,"width":0.015957447,"height":0.015163607},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"bounds":{"left":0.2287234,"top":0.14405426,"width":0.015957447,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.24601063,"top":0.1452514,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.16719872,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"bounds":{"left":0.2287234,"top":0.20630486,"width":0.024767287,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"bounds":{"left":0.2287234,"top":0.20670392,"width":0.024767287,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.25482047,"top":0.20790103,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.23024741,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"bounds":{"left":0.2287234,"top":0.27055067,"width":0.032912236,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"bounds":{"left":0.2287234,"top":0.27094972,"width":0.032912236,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"bounds":{"left":0.26579124,"top":0.27334398,"width":0.0023271276,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"bounds":{"left":0.607879,"top":0.26895452,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"bounds":{"left":0.2293883,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.23204787,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"bounds":{"left":0.26313165,"top":0.36552274,"width":0.01412899,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.23204787,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"bounds":{"left":0.25864363,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"bounds":{"left":0.2699468,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"bounds":{"left":0.2839096,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.28656915,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"bounds":{"left":0.3176529,"top":0.36552274,"width":0.013962766,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.28656915,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"bounds":{"left":0.3131649,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"bounds":{"left":0.32446808,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"bounds":{"left":0.33843085,"top":0.29130086,"width":0.078125,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.3410904,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"bounds":{"left":0.3721742,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.3410904,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"bounds":{"left":0.36768618,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"bounds":{"left":0.37898937,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"bounds":{"left":0.3929521,"top":0.29130086,"width":0.07829122,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.3956117,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"bounds":{"left":0.42669547,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.3956117,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"bounds":{"left":0.42220744,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"bounds":{"left":0.43351063,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"bounds":{"left":0.4474734,"top":0.29130086,"width":0.07829122,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.45013297,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"bounds":{"left":0.48121676,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.45013297,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"bounds":{"left":0.47672874,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"bounds":{"left":0.48803192,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"bounds":{"left":0.2287234,"top":0.4142059,"width":0.04654255,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"bounds":{"left":0.2287234,"top":0.41460496,"width":0.04654255,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"bounds":{"left":0.607879,"top":0.41340783,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"bounds":{"left":0.2287234,"top":0.43894652,"width":0.38646942,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"bounds":{"left":0.2287234,"top":0.43934557,"width":0.012799202,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"bounds":{"left":0.23969415,"top":0.46807662,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"bounds":{"left":0.23969415,"top":0.46807662,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"bounds":{"left":0.2629654,"top":0.45889863,"width":0.2621343,"height":0.031923383},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"bounds":{"left":0.26363033,"top":0.46767756,"width":0.1896609,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"bounds":{"left":0.53640294,"top":0.4696728,"width":0.027094414,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"bounds":{"left":0.5377327,"top":0.47047088,"width":0.019780586,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"bounds":{"left":0.60422206,"top":0.46847567,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"bounds":{"left":0.2287234,"top":0.50438946,"width":0.38646942,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"bounds":{"left":0.2287234,"top":0.5047885,"width":0.024268618,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
-827665291404425896
|
-1603183604849642316
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by...
|
83143
|
NULL
|
NULL
|
NULL
|
|
83146
|
2871
|
40
|
2026-05-28T10:11:38.725350+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963098725_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sms a
All issues should be sorted out now. Successfully created text relay and sms a
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
Add reaction
·
Edit
Edit
·
Delete
Delete
Resize work item view side panel
Give feedback
Give feedback
Watch options: You are watching this issue, 2 people watching
2
Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.
Vote options: No one has voted for this work item yet.
Share
Share
Actions
Actions
Ready for customer - Change status
Ready for customer
Automation
Automation
Details
Details
Details
Assignee
Assignee Pin to top. Only you can see pinned fields....
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20891 is done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20891","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidekick SMS issue","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Activity","depth":9,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Activity","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"All","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"All","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Comments","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Comments","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"History","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"History","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Work log","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Work log","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Approvals","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Approvals","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Atlassian Intelligence Summarise 2 comments","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Summarise 2 comments","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Newest first Newest first","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Newest first","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Add internal note","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"Add internal note","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Reply to customer","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reply to customer","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXTextArea","text":"All issues should be sorted out now. Successfully created text relay and sms a","depth":11,"on_screen":true,"value":"All issues should be sorted out now. Successfully created text relay and sms a","help_text":"","role_description":"text entry area","subrole":"AXUnknown","is_enabled":true,"is_focused":true,"is_selected":false},{"role":"AXStaticText","text":"All issues should be sorted out now. Successfully created text relay and sms a","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Enhance reply","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enhance reply","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Save","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Save","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Cancel","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Cancel","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Visible to all users","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"15 May 2026 at 10:38","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"on another look it turned out that text relays are created on both environments US and EU. So it always fails.","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.022222223,"height":0.026666667},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.0,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Edit","depth":15,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.004166667,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Delete","depth":13,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Delete","depth":15,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.7670139,"height":0.027222222},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"bounds":{"left":0.0,"top":0.0,"width":0.065972224,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"bounds":{"left":0.0,"top":0.0,"width":0.063194446,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026 at 12:55","depth":16,"bounds":{"left":0.020833334,"top":0.0,"width":0.097222224,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"bounds":{"left":0.14027777,"top":0.0,"width":0.059375,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"bounds":{"left":0.19965278,"top":0.0,"width":0.011111111,"height":0.017777778},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's","depth":15,"bounds":{"left":0.0,"top":0.02,"width":0.5225694,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"From","depth":16,"bounds":{"left":0.47430557,"top":0.021666666,"width":0.02048611,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"header. Since Scott sent from","depth":15,"bounds":{"left":0.0,"top":0.02,"width":0.6652778,"height":0.04611111},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"rewardgateway.com","depth":16,"bounds":{"left":0.0,"top":0.048333332,"width":0.08645833,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"but his Jiminny account uses","depth":15,"bounds":{"left":0.06527778,"top":0.046666667,"width":0.1388889,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"edenred.com","depth":16,"bounds":{"left":0.20659722,"top":0.048333332,"width":0.05625,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", the lookup returned","depth":15,"bounds":{"left":0.26527777,"top":0.046666667,"width":0.09861111,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"null","depth":16,"bounds":{"left":0.36666667,"top":0.048333332,"width":0.02013889,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", triggering the","depth":15,"bounds":{"left":0.38958332,"top":0.046666667,"width":0.07013889,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"REASON_CODE_SENDER_UNKNOWN","depth":16,"bounds":{"left":0.46215278,"top":0.048333332,"width":0.13298611,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"exception.","depth":15,"bounds":{"left":0.59756947,"top":0.046666667,"width":0.050347224,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott's Jiminny account email","depth":18,"bounds":{"left":0.0,"top":0.07777778,"width":0.1423611,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.108333334,"top":0.07777778,"width":0.0055555557,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott.DE-ZOETEN@edenred.com","depth":18,"bounds":{"left":0.11631945,"top":0.079444446,"width":0.13784721,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Email he sent from","depth":18,"bounds":{"left":0.0,"top":0.10888889,"width":0.0875,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.05347222,"top":0.10888889,"width":0.0055555557,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott.DE-ZOETEN@rewardgateway.com","depth":18,"bounds":{"left":0.061458334,"top":0.11055555,"width":0.16840278,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"In the PR related to the ticket I will add support for secondary email in this flow.","depth":15,"bounds":{"left":0.0,"top":0.14888889,"width":0.36493057,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.0,"top":0.17833333,"width":0.022222223,"height":0.026666667},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.0,"top":0.18222222,"width":0.0027777778,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit","depth":13,"bounds":{"left":0.0,"top":0.18055555,"width":0.017361112,"height":0.022222223},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Edit","depth":15,"bounds":{"left":0.0,"top":0.18222222,"width":0.017361112,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.004166667,"top":0.18222222,"width":0.0027777778,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Delete","depth":13,"bounds":{"left":0.011111111,"top":0.18055555,"width":0.029861111,"height":0.022222223},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Delete","depth":15,"bounds":{"left":0.011111111,"top":0.18222222,"width":0.029861111,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Resize work item view side panel","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Give feedback","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Give feedback","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Watch options: You are watching this issue, 2 people watching","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"2","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Vote options: No one has voted for this work item yet.","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Share","depth":10,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Share","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":10,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Ready for customer - Change status","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Ready for customer","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Automation","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Automation","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Details","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXHeading","text":"Details","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Details","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Assignee","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Assignee Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
4499904544742586961
|
-441256822935195468
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sms a
All issues should be sorted out now. Successfully created text relay and sms a
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
Add reaction
·
Edit
Edit
·
Delete
Delete
Resize work item view side panel
Give feedback
Give feedback
Watch options: You are watching this issue, 2 people watching
2
Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.
Vote options: No one has voted for this work item yet.
Share
Share
Actions
Actions
Ready for customer - Change status
Ready for customer
Automation
Automation
Details
Details
Details
Assignee
Assignee Pin to top. Only you can see pinned fields....
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83147
|
2871
|
41
|
2026-05-28T10:11:39.910958+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963099910_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
3791809230810900344
|
-2755823634470898508
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo...
|
83146
|
NULL
|
NULL
|
NULL
|
|
83148
|
2872
|
40
|
2026-05-28T10:11:40.018025+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963100018_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"bounds":{"left":0.23470744,"top":0.096169196,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.019780586,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.019780586,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"bounds":{"left":0.27992022,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"bounds":{"left":0.28922874,"top":0.09177973,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.014764565},"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27809176,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.2159242,"height":0.01556265},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.032912236,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.2712766,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"bounds":{"left":0.38464096,"top":0.0,"width":0.0003324468,"height":0.0007980846},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"bounds":{"left":0.3863032,"top":0.0,"width":0.022606382,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"bounds":{"left":0.234375,"top":0.014365523,"width":0.03474069,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27310506,"top":0.014764565,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"bounds":{"left":0.38464096,"top":0.0207502,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"bounds":{"left":0.38464096,"top":0.014365523,"width":0.14594415,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
-6728136787913862772
|
-449417537879509836
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83149
|
2871
|
42
|
2026-05-28T10:11:42.709834+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963102709_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20891 is done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20891","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidekick SMS issue","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
1258599738888930501
|
-1603192400942664524
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83150
|
2872
|
41
|
2026-05-28T10:11:44.509716+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963104509_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"bounds":{"left":0.23470744,"top":0.096169196,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.019780586,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.019780586,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"bounds":{"left":0.27992022,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"bounds":{"left":0.28922874,"top":0.09177973,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.014764565},"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27809176,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.2159242,"height":0.01556265},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.032912236,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.2712766,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"bounds":{"left":0.38464096,"top":0.0,"width":0.0003324468,"height":0.0007980846},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"bounds":{"left":0.3863032,"top":0.0,"width":0.022606382,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"bounds":{"left":0.234375,"top":0.014365523,"width":0.03474069,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27310506,"top":0.014764565,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"bounds":{"left":0.38464096,"top":0.0207502,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"bounds":{"left":0.38464096,"top":0.014365523,"width":0.14594415,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"bounds":{"left":0.234375,"top":0.052673582,"width":0.04155585,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27992022,"top":0.053072624,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"bounds":{"left":0.38464096,"top":0.05905826,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"bounds":{"left":0.38464096,"top":0.052673582,"width":0.12051197,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"bounds":{"left":0.234375,"top":0.09098165,"width":0.029753989,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.26811835,"top":0.091380686,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"bounds":{"left":0.38464096,"top":0.09736632,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"bounds":{"left":0.3863032,"top":0.09098165,"width":0.005817819,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"bounds":{"left":0.2287234,"top":0.14325619,"width":0.015957447,"height":0.015163607},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"bounds":{"left":0.2287234,"top":0.14405426,"width":0.015957447,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.24601063,"top":0.1452514,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.16719872,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"bounds":{"left":0.2287234,"top":0.20630486,"width":0.024767287,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"bounds":{"left":0.2287234,"top":0.20670392,"width":0.024767287,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.25482047,"top":0.20790103,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.23024741,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"bounds":{"left":0.2287234,"top":0.27055067,"width":0.032912236,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"bounds":{"left":0.2287234,"top":0.27094972,"width":0.032912236,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"bounds":{"left":0.26579124,"top":0.27334398,"width":0.0023271276,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"bounds":{"left":0.607879,"top":0.26895452,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"bounds":{"left":0.2293883,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.23204787,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"bounds":{"left":0.26313165,"top":0.36552274,"width":0.01412899,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.23204787,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"bounds":{"left":0.25864363,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"bounds":{"left":0.2699468,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"bounds":{"left":0.2839096,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.28656915,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"bounds":{"left":0.3176529,"top":0.36552274,"width":0.013962766,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.28656915,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"bounds":{"left":0.3131649,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"bounds":{"left":0.32446808,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"bounds":{"left":0.33843085,"top":0.29130086,"width":0.078125,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.3410904,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"bounds":{"left":0.3721742,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.3410904,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"bounds":{"left":0.36768618,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"bounds":{"left":0.37898937,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"bounds":{"left":0.3929521,"top":0.29130086,"width":0.07829122,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.3956117,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"bounds":{"left":0.42669547,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.3956117,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"bounds":{"left":0.42220744,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"bounds":{"left":0.43351063,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"bounds":{"left":0.4474734,"top":0.29130086,"width":0.07829122,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.45013297,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"bounds":{"left":0.48121676,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.45013297,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"bounds":{"left":0.47672874,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"bounds":{"left":0.48803192,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"bounds":{"left":0.2287234,"top":0.4142059,"width":0.04654255,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"bounds":{"left":0.2287234,"top":0.41460496,"width":0.04654255,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"bounds":{"left":0.607879,"top":0.41340783,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"bounds":{"left":0.2287234,"top":0.43894652,"width":0.38646942,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"bounds":{"left":0.2287234,"top":0.43934557,"width":0.012799202,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"bounds":{"left":0.23969415,"top":0.46807662,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"bounds":{"left":0.23969415,"top":0.46807662,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"bounds":{"left":0.2629654,"top":0.45889863,"width":0.2621343,"height":0.031923383},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"bounds":{"left":0.26363033,"top":0.46767756,"width":0.1896609,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"bounds":{"left":0.53640294,"top":0.4696728,"width":0.027094414,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"bounds":{"left":0.5377327,"top":0.47047088,"width":0.019780586,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"bounds":{"left":0.60422206,"top":0.46847567,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"bounds":{"left":0.2287234,"top":0.50438946,"width":0.38646942,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"bounds":{"left":0.2287234,"top":0.5047885,"width":0.024268618,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
-827665291404425896
|
-1603183604849642316
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by...
|
83148
|
NULL
|
NULL
|
NULL
|
|
83151
|
2871
|
43
|
2026-05-28T10:11:44.596057+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963104596_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sms activity with no error from
All issues should be sorted out now. Successfully created text relay and sms activity with no error from
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20891 is done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20891","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidekick SMS issue","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Activity","depth":9,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Activity","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"All","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"All","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Comments","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Comments","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"History","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"History","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Work log","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Work log","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Approvals","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Approvals","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Atlassian Intelligence Summarise 2 comments","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Summarise 2 comments","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Newest first Newest first","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Newest first","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Add internal note","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"Add internal note","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Reply to customer","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reply to customer","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXTextArea","text":"All issues should be sorted out now. Successfully created text relay and sms activity with no error from","depth":11,"on_screen":true,"value":"All issues should be sorted out now. Successfully created text relay and sms activity with no error from","help_text":"","role_description":"text entry area","subrole":"AXUnknown","is_enabled":true,"is_focused":true,"is_selected":false},{"role":"AXStaticText","text":"All issues should be sorted out now. Successfully created text relay and sms activity with no error from","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Enhance reply","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enhance reply","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Save","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Save","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Cancel","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Cancel","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Visible to all users","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"15 May 2026 at 10:38","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"on another look it turned out that text relays are created on both environments US and EU. So it always fails.","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.022222223,"height":0.026666667},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.0,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Edit","depth":15,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.004166667,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Delete","depth":13,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Delete","depth":15,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
-5791704065819212424
|
7630323732337980580
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sms activity with no error from
All issues should be sorted out now. Successfully created text relay and sms activity with no error from
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete...
|
83149
|
NULL
|
NULL
|
NULL
|
|
83152
|
2871
|
44
|
2026-05-28T10:11:45.765976+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963105765_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20891 is done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20891","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidekick SMS issue","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Activity","depth":9,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Activity","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"All","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"All","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Comments","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Comments","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"History","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"History","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Work log","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
3851001262249938362
|
-1594185201687923532
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83153
|
2872
|
42
|
2026-05-28T10:11:45.866132+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963105866_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"bounds":{"left":0.23470744,"top":0.096169196,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.019780586,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.019780586,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"bounds":{"left":0.27992022,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"bounds":{"left":0.28922874,"top":0.09177973,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.014764565},"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27809176,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.2159242,"height":0.01556265},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.032912236,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.2712766,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"bounds":{"left":0.38464096,"top":0.0,"width":0.0003324468,"height":0.0007980846},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"bounds":{"left":0.3863032,"top":0.0,"width":0.022606382,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"bounds":{"left":0.234375,"top":0.014365523,"width":0.03474069,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27310506,"top":0.014764565,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"bounds":{"left":0.38464096,"top":0.0207502,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"bounds":{"left":0.38464096,"top":0.014365523,"width":0.14594415,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"bounds":{"left":0.234375,"top":0.052673582,"width":0.04155585,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27992022,"top":0.053072624,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"bounds":{"left":0.38464096,"top":0.05905826,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"bounds":{"left":0.38464096,"top":0.052673582,"width":0.12051197,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"bounds":{"left":0.234375,"top":0.09098165,"width":0.029753989,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.26811835,"top":0.091380686,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"bounds":{"left":0.38464096,"top":0.09736632,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"bounds":{"left":0.3863032,"top":0.09098165,"width":0.005817819,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"bounds":{"left":0.2287234,"top":0.14325619,"width":0.015957447,"height":0.015163607},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"bounds":{"left":0.2287234,"top":0.14405426,"width":0.015957447,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.24601063,"top":0.1452514,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.16719872,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"bounds":{"left":0.2287234,"top":0.20630486,"width":0.024767287,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"bounds":{"left":0.2287234,"top":0.20670392,"width":0.024767287,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.25482047,"top":0.20790103,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.23024741,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"bounds":{"left":0.2287234,"top":0.27055067,"width":0.032912236,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"bounds":{"left":0.2287234,"top":0.27094972,"width":0.032912236,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"bounds":{"left":0.26579124,"top":0.27334398,"width":0.0023271276,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"bounds":{"left":0.607879,"top":0.26895452,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"bounds":{"left":0.2293883,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
-6471365576586908806
|
-449980487814581068
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83154
|
2871
|
45
|
2026-05-28T10:11:46.554339+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963106554_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.
All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
Add reaction
·
Edit
Edit
·
Delete
Delete
Resize work item view side panel
Give feedback
Give feedback
Watch options: You are watching this issue, 2 people watching
2
Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.
Vote options: No one has voted for this work item yet.
Share
Share
Actions
Actions
Ready for customer - Change status
Ready for customer
Automation
Automation
Details
Details
Details
Assignee
Assignee Pin to top. Only you can see pinned fields.
Lukas Kovalik- edit Assignee
More information about Lukas Kovalik
Lukas Kovalik
Reporter
Reporter Pin to top. Only you can see pinned fields.
Stoyan Tomov- edit Reporter
More information about Stoyan Tomov
Stoyan Tomov
Request Type
More information about Request Type
Request Type Pin to top. Only you can see pinned fields.
Edit Request Type, Report a bug selected, edit
Report a bug
Knowledge base
View related articles
Expand
Priority level
Priority level Pin to top. Only you can see pinned fields.
Edit Priority level
P2 Medium
Dev Team
Dev Team Pin to top. Only you can see pinned fields.
Edit Dev Team
Platform team
Organization
More information about
Organization Pin to top. Only you can see pinned fields.
Edit Organization
Reward Gateway-Edenred
Canny Links
Open
Canny Links
More fields
More fields
More fields
Automation
Automation
Automation
featureOS
featureOS
featureOS
Intercom
Intercom
Intercom
Link conversation
Link conversation
Conversation
Conversation
Showing
1
out of
1
linked conversations
Scott de Zoeten
Open in Intercom , (opens new window)
Open in Intercom
, (opens new window)
Conversation
Conversation
Actions
Actions
Open
Open
Sentry
Sentry
Sentry
Created
13 May 2026 at 08:42
Updated...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20891 is done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20891","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidekick SMS issue","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Activity","depth":9,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Activity","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"All","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"All","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Comments","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Comments","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"History","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"History","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Work log","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Work log","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Approvals","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Approvals","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Atlassian Intelligence Summarise 2 comments","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Summarise 2 comments","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Newest first Newest first","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Newest first","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Add internal note","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"Add internal note","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Reply to customer","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reply to customer","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXTextArea","text":"All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.","depth":11,"on_screen":true,"value":"All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.","help_text":"","role_description":"text entry area","subrole":"AXUnknown","is_enabled":true,"is_focused":true,"is_selected":false},{"role":"AXStaticText","text":"All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Enhance reply","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enhance reply","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Save","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Save","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Cancel","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Cancel","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Visible to all users","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"15 May 2026 at 10:38","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"on another look it turned out that text relays are created on both environments US and EU. So it always fails.","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.022222223,"height":0.026666667},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.0,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Edit","depth":15,"bounds":{"left":0.0,"top":0.0,"width":0.017361112,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.004166667,"top":0.0,"width":0.0027777778,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Delete","depth":13,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Delete","depth":15,"bounds":{"left":0.011111111,"top":0.0,"width":0.029861111,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.7670139,"height":0.027222222},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"bounds":{"left":0.0,"top":0.0,"width":0.065972224,"height":0.022222223},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"bounds":{"left":0.0,"top":0.0,"width":0.063194446,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026 at 12:55","depth":16,"bounds":{"left":0.020833334,"top":0.0,"width":0.097222224,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"bounds":{"left":0.14027777,"top":0.0,"width":0.059375,"height":0.019444445},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"bounds":{"left":0.19965278,"top":0.0,"width":0.011111111,"height":0.017777778},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's","depth":15,"bounds":{"left":0.0,"top":0.02,"width":0.5225694,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"From","depth":16,"bounds":{"left":0.47430557,"top":0.021666666,"width":0.02048611,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"header. Since Scott sent from","depth":15,"bounds":{"left":0.0,"top":0.02,"width":0.6652778,"height":0.04611111},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"rewardgateway.com","depth":16,"bounds":{"left":0.0,"top":0.048333332,"width":0.08645833,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"but his Jiminny account uses","depth":15,"bounds":{"left":0.06527778,"top":0.046666667,"width":0.1388889,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"edenred.com","depth":16,"bounds":{"left":0.20659722,"top":0.048333332,"width":0.05625,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", the lookup returned","depth":15,"bounds":{"left":0.26527777,"top":0.046666667,"width":0.09861111,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"null","depth":16,"bounds":{"left":0.36666667,"top":0.048333332,"width":0.02013889,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", triggering the","depth":15,"bounds":{"left":0.38958332,"top":0.046666667,"width":0.07013889,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"REASON_CODE_SENDER_UNKNOWN","depth":16,"bounds":{"left":0.46215278,"top":0.048333332,"width":0.13298611,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"exception.","depth":15,"bounds":{"left":0.59756947,"top":0.046666667,"width":0.050347224,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott's Jiminny account email","depth":18,"bounds":{"left":0.0,"top":0.07777778,"width":0.1423611,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.108333334,"top":0.07777778,"width":0.0055555557,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott.DE-ZOETEN@edenred.com","depth":18,"bounds":{"left":0.11631945,"top":0.079444446,"width":0.13784721,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Email he sent from","depth":18,"bounds":{"left":0.0,"top":0.10888889,"width":0.0875,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":":","depth":17,"bounds":{"left":0.05347222,"top":0.10888889,"width":0.0055555557,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott.DE-ZOETEN@rewardgateway.com","depth":18,"bounds":{"left":0.061458334,"top":0.11055555,"width":0.16840278,"height":0.018333333},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"In the PR related to the ticket I will add support for secondary email in this flow.","depth":15,"bounds":{"left":0.0,"top":0.14888889,"width":0.36493057,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.0,"top":0.17833333,"width":0.022222223,"height":0.026666667},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.0,"top":0.18222222,"width":0.0027777778,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit","depth":13,"bounds":{"left":0.0,"top":0.18055555,"width":0.017361112,"height":0.022222223},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Edit","depth":15,"bounds":{"left":0.0,"top":0.18222222,"width":0.017361112,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"·","depth":14,"bounds":{"left":0.004166667,"top":0.18222222,"width":0.0027777778,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Delete","depth":13,"bounds":{"left":0.011111111,"top":0.18055555,"width":0.029861111,"height":0.022222223},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Delete","depth":15,"bounds":{"left":0.011111111,"top":0.18222222,"width":0.029861111,"height":0.019444445},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Resize work item view side panel","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Give feedback","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Give feedback","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Watch options: You are watching this issue, 2 people watching","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"2","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Vote options: No one has voted for this work item yet.","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Share","depth":10,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Share","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":10,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Ready for customer - Change status","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Ready for customer","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Automation","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Automation","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Details","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXHeading","text":"Details","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Details","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Assignee","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Assignee Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Lukas Kovalik- edit Assignee","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":9,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Reporter","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Reporter Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Stoyan Tomov- edit Reporter","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"More information about Stoyan Tomov","depth":9,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Request Type","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Request Type","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXCheckBox","text":"Request Type Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Request Type, Report a bug selected, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Report a bug","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Knowledge base","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"View related articles","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Priority level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Priority level Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Priority level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"P2 Medium","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Dev Team","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Dev Team Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Dev Team","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform team","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Organization","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXCheckBox","text":"Organization Pin to top. Only you can see pinned fields.","depth":7,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Organization","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reward Gateway-Edenred","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Canny Links","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Open","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Canny Links","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"More fields","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXHeading","text":"More fields","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"More fields","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Automation","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXHeading","text":"Automation","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Automation","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"featureOS","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXHeading","text":"featureOS","depth":14,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"featureOS","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Intercom","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXHeading","text":"Intercom","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Intercom","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link conversation","depth":3,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link conversation","depth":5,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Conversation","depth":3,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Conversation","depth":5,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Showing","depth":2,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"1","depth":2,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"out of","depth":2,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"1","depth":2,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"linked conversations","depth":2,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten","depth":2,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Open in Intercom , (opens new window)","depth":1,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Open in Intercom","depth":3,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", (opens new window)","depth":3,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Conversation","depth":1,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Conversation","depth":3,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":1,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":3,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open","depth":1,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Open","depth":3,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Sentry","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXHeading","text":"Sentry","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sentry","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Created","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026 at 08:42","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Updated","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
-2399618843223374140
|
-1014203536076771180
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.
All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
Add reaction
·
Edit
Edit
·
Delete
Delete
Resize work item view side panel
Give feedback
Give feedback
Watch options: You are watching this issue, 2 people watching
2
Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.
Vote options: No one has voted for this work item yet.
Share
Share
Actions
Actions
Ready for customer - Change status
Ready for customer
Automation
Automation
Details
Details
Details
Assignee
Assignee Pin to top. Only you can see pinned fields.
Lukas Kovalik- edit Assignee
More information about Lukas Kovalik
Lukas Kovalik
Reporter
Reporter Pin to top. Only you can see pinned fields.
Stoyan Tomov- edit Reporter
More information about Stoyan Tomov
Stoyan Tomov
Request Type
More information about Request Type
Request Type Pin to top. Only you can see pinned fields.
Edit Request Type, Report a bug selected, edit
Report a bug
Knowledge base
View related articles
Expand
Priority level
Priority level Pin to top. Only you can see pinned fields.
Edit Priority level
P2 Medium
Dev Team
Dev Team Pin to top. Only you can see pinned fields.
Edit Dev Team
Platform team
Organization
More information about
Organization Pin to top. Only you can see pinned fields.
Edit Organization
Reward Gateway-Edenred
Canny Links
Open
Canny Links
More fields
More fields
More fields
Automation
Automation
Automation
featureOS
featureOS
featureOS
Intercom
Intercom
Intercom
Link conversation
Link conversation
Conversation
Conversation
Showing
1
out of
1
linked conversations
Scott de Zoeten
Open in Intercom , (opens new window)
Open in Intercom
, (opens new window)
Conversation
Conversation
Actions
Actions
Open
Open
Sentry
Sentry
Sentry
Created
13 May 2026 at 08:42
Updated...
|
83152
|
NULL
|
NULL
|
NULL
|
|
83155
|
2872
|
43
|
2026-05-28T10:11:46.941755+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963106941_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"bounds":{"left":0.23470744,"top":0.096169196,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.019780586,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.019780586,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"bounds":{"left":0.27992022,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"bounds":{"left":0.28922874,"top":0.09177973,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.014764565},"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27809176,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.2159242,"height":0.01556265},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.032912236,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.2712766,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"bounds":{"left":0.38464096,"top":0.0,"width":0.0003324468,"height":0.0007980846},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"bounds":{"left":0.3863032,"top":0.0,"width":0.022606382,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"bounds":{"left":0.234375,"top":0.014365523,"width":0.03474069,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27310506,"top":0.014764565,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"bounds":{"left":0.38464096,"top":0.0207502,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"bounds":{"left":0.38464096,"top":0.014365523,"width":0.14594415,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"bounds":{"left":0.234375,"top":0.052673582,"width":0.04155585,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27992022,"top":0.053072624,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"bounds":{"left":0.38464096,"top":0.05905826,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"bounds":{"left":0.38464096,"top":0.052673582,"width":0.12051197,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"bounds":{"left":0.234375,"top":0.09098165,"width":0.029753989,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.26811835,"top":0.091380686,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"bounds":{"left":0.38464096,"top":0.09736632,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"bounds":{"left":0.3863032,"top":0.09098165,"width":0.005817819,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"bounds":{"left":0.2287234,"top":0.14325619,"width":0.015957447,"height":0.015163607},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"bounds":{"left":0.2287234,"top":0.14405426,"width":0.015957447,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.24601063,"top":0.1452514,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.16719872,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"bounds":{"left":0.2287234,"top":0.20630486,"width":0.024767287,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"bounds":{"left":0.2287234,"top":0.20670392,"width":0.024767287,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.25482047,"top":0.20790103,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
|
6971600290697566068
|
-449980487814056780
|
typing_pause
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about...
|
83153
|
NULL
|
NULL
|
NULL
|
|
83156
|
2872
|
44
|
2026-05-28T10:11:48.662476+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963108662_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"bounds":{"left":0.23470744,"top":0.096169196,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.019780586,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.019780586,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"bounds":{"left":0.27992022,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"bounds":{"left":0.28922874,"top":0.09177973,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.014764565},"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27809176,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
|
-1213261093258568114
|
-440410339706899292
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83157
|
2871
|
46
|
2026-05-28T10:11:48.767652+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963108767_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20891 is done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20891","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
655688814846091116
|
-1603192400942664524
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83158
|
2871
|
47
|
2026-05-28T10:11:50.434383+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963110434_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
-7462916092394553845
|
-449980625253534540
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png...
|
83157
|
NULL
|
NULL
|
NULL
|
|
83159
|
2872
|
45
|
2026-05-28T10:11:50.856275+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963110856_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"bounds":{"left":0.23470744,"top":0.096169196,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.019780586,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.019780586,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"bounds":{"left":0.27992022,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"bounds":{"left":0.28922874,"top":0.09177973,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.014764565},"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27809176,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.2159242,"height":0.01556265},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.032912236,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.2712766,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"bounds":{"left":0.38464096,"top":0.0,"width":0.0003324468,"height":0.0007980846},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"bounds":{"left":0.3863032,"top":0.0,"width":0.022606382,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"bounds":{"left":0.234375,"top":0.014365523,"width":0.03474069,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27310506,"top":0.014764565,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"bounds":{"left":0.38464096,"top":0.0207502,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"bounds":{"left":0.38464096,"top":0.014365523,"width":0.14594415,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"bounds":{"left":0.234375,"top":0.052673582,"width":0.04155585,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27992022,"top":0.053072624,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"bounds":{"left":0.38464096,"top":0.05905826,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"bounds":{"left":0.38464096,"top":0.052673582,"width":0.12051197,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"bounds":{"left":0.234375,"top":0.09098165,"width":0.029753989,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.26811835,"top":0.091380686,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"bounds":{"left":0.38464096,"top":0.09736632,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"bounds":{"left":0.3863032,"top":0.09098165,"width":0.005817819,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"bounds":{"left":0.2287234,"top":0.14325619,"width":0.015957447,"height":0.015163607},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"bounds":{"left":0.2287234,"top":0.14405426,"width":0.015957447,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.24601063,"top":0.1452514,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.16719872,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"bounds":{"left":0.2287234,"top":0.20630486,"width":0.024767287,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"bounds":{"left":0.2287234,"top":0.20670392,"width":0.024767287,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.25482047,"top":0.20790103,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.23024741,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"bounds":{"left":0.2287234,"top":0.27055067,"width":0.032912236,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"bounds":{"left":0.2287234,"top":0.27094972,"width":0.032912236,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"bounds":{"left":0.26579124,"top":0.27334398,"width":0.0023271276,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"bounds":{"left":0.607879,"top":0.26895452,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"bounds":{"left":0.2293883,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.23204787,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"bounds":{"left":0.26313165,"top":0.36552274,"width":0.01412899,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.23204787,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"bounds":{"left":0.25864363,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"bounds":{"left":0.2699468,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"bounds":{"left":0.2839096,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.28656915,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"bounds":{"left":0.3176529,"top":0.36552274,"width":0.013962766,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.28656915,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"bounds":{"left":0.3131649,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"bounds":{"left":0.32446808,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"bounds":{"left":0.33843085,"top":0.29130086,"width":0.078125,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.3410904,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"bounds":{"left":0.3721742,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.3410904,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"bounds":{"left":0.36768618,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"bounds":{"left":0.37898937,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"bounds":{"left":0.3929521,"top":0.29130086,"width":0.07829122,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.3956117,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"bounds":{"left":0.42669547,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.3956117,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"bounds":{"left":0.42220744,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"bounds":{"left":0.43351063,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"bounds":{"left":0.4474734,"top":0.29130086,"width":0.07829122,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
-124333093689660497
|
-2773838032976186188
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png...
|
83156
|
NULL
|
NULL
|
NULL
|
|
83160
|
2872
|
46
|
2026-05-28T10:11:51.495470+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963111495_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"bounds":{"left":0.23470744,"top":0.096169196,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.019780586,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.019780586,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"bounds":{"left":0.27992022,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"bounds":{"left":0.28922874,"top":0.09177973,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.014764565},"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.042386968,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27809176,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.2159242,"height":0.01556265},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"bounds":{"left":0.234375,"top":0.0,"width":0.032912236,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.2712766,"top":0.0,"width":0.005319149,"height":0.012769354},"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"bounds":{"left":0.38464096,"top":0.0,"width":0.0003324468,"height":0.0007980846},"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"bounds":{"left":0.3863032,"top":0.0,"width":0.022606382,"height":0.01396648},"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"bounds":{"left":0.234375,"top":0.014365523,"width":0.03474069,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27310506,"top":0.014764565,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"bounds":{"left":0.38464096,"top":0.0207502,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"bounds":{"left":0.38464096,"top":0.014365523,"width":0.14594415,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"bounds":{"left":0.234375,"top":0.052673582,"width":0.04155585,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.27992022,"top":0.053072624,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"bounds":{"left":0.38464096,"top":0.05905826,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"bounds":{"left":0.38464096,"top":0.052673582,"width":0.12051197,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"bounds":{"left":0.234375,"top":0.09098165,"width":0.029753989,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.26811835,"top":0.091380686,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"bounds":{"left":0.38464096,"top":0.09736632,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"bounds":{"left":0.3863032,"top":0.09098165,"width":0.005817819,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"bounds":{"left":0.2287234,"top":0.14325619,"width":0.015957447,"height":0.015163607},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"bounds":{"left":0.2287234,"top":0.14405426,"width":0.015957447,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.24601063,"top":0.1452514,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.16719872,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"bounds":{"left":0.2287234,"top":0.20630486,"width":0.024767287,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"bounds":{"left":0.2287234,"top":0.20670392,"width":0.024767287,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"bounds":{"left":0.25482047,"top":0.20790103,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"bounds":{"left":0.2287234,"top":0.23024741,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"bounds":{"left":0.2287234,"top":0.27055067,"width":0.032912236,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"bounds":{"left":0.2287234,"top":0.27094972,"width":0.032912236,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"bounds":{"left":0.26579124,"top":0.27334398,"width":0.0023271276,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"bounds":{"left":0.607879,"top":0.26895452,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"bounds":{"left":0.2293883,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.23204787,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"bounds":{"left":0.26313165,"top":0.36552274,"width":0.01412899,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.23204787,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"bounds":{"left":0.25864363,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"bounds":{"left":0.2699468,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"bounds":{"left":0.2839096,"top":0.29130086,"width":0.07712766,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.28656915,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"bounds":{"left":0.3176529,"top":0.36552274,"width":0.013962766,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.28656915,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"bounds":{"left":0.3131649,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"bounds":{"left":0.32446808,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"bounds":{"left":0.33843085,"top":0.29130086,"width":0.078125,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"bounds":{"left":0.3410904,"top":0.36552274,"width":0.03856383,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"bounds":{"left":0.3721742,"top":0.36552274,"width":0.014960106,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"bounds":{"left":0.3410904,"top":0.37669593,"width":0.039893616,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"bounds":{"left":0.36768618,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"bounds":{"left":0.37898937,"top":0.29768556,"width":0.008643617,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
-2715289098743952935
|
-440973013681933132
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83161
|
2871
|
48
|
2026-05-28T10:11:51.911134+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963111911_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.
All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start an SMS conversation with another Jiminny user and reply to each other via email.","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enterprise","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"With or without success the sender always receives a failure email","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The text messages to be sent via email without failures","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Attachments","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Attachments","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"5","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More actions for attachments","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More actions for attachments","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"913.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072913.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072913.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"619.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072619.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072619.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"433.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072433.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072433.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"900.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072900.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072900.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072944.png","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"image-20260513-072","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"944.png","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"13 May 2026, 10:42 am","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"image-20260513-072944.png — Download","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"image-20260513-072944.png — GoTo","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Linked work items","depth":8,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Linked work items","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link a work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link a work item","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"blocks","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"blocks","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20915 is not done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add environment-specific email domains for text relay to prevent duplicate processing","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"is caused by","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"is caused by","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20891 is done","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20891","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidekick SMS issue","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Deployed - Change status","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"DEPLOYED","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unlink work item","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Activity","depth":9,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Activity","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"All","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"All","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Comments","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Comments","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"History","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"History","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Work log","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Work log","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Approvals","depth":10,"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Approvals","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Atlassian Intelligence Summarise 2 comments","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Summarise 2 comments","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Newest first Newest first","depth":9,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Newest first","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Add internal note","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"Add internal note","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Reply to customer","depth":11,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reply to customer","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXTextArea","text":"All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.","depth":11,"on_screen":true,"value":"All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.","help_text":"","role_description":"text entry area","subrole":"AXUnknown","is_enabled":true,"is_focused":true,"is_selected":false},{"role":"AXStaticText","text":"All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Enhance reply","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Enhance reply","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Save","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Save","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Cancel","depth":11,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Cancel","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Visible to all users","depth":10,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment","depth":13,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":16,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":18,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"15 May 2026 at 10:38","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Internal note","depth":16,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link to comment","depth":17,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"on another look it turned out that text relays are created on both environments US and EU. So it always fails.","depth":15,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add reaction","depth":13,"bounds":{"left":0.0,"top":0.0,"width":0.022222223,"height":0.026666667},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
|
-6885884150786016042
|
7629195633407882420
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
Newest first Newest first
Newest first
Add internal note
Add internal note
Reply to customer
Reply to customer
All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.
All issues should be sorted out now. Successfully created text relay and sms activity with no error from EU.
Enhance reply
Enhance reply
Save
Save
Cancel
Cancel
Visible to all users
More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83162
|
2871
|
49
|
2026-05-28T10:11:54.580876+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963114580_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
-7917387516113454237
|
-439248697119935339
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:...
|
83161
|
NULL
|
NULL
|
NULL
|
|
83163
|
2872
|
47
|
2026-05-28T10:11:54.682741+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963114682_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"bounds":{"left":0.23470744,"top":0.096169196,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.019780586,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.019780586,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"bounds":{"left":0.27992022,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"bounds":{"left":0.28922874,"top":0.09177973,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":9,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":8,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Stoyan Tomov","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"• Unsaved changes","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hey team,","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect (+64275138300).","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"To send the text message, he replied to the email he got when the prospect texted him first:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072619.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"And this is the email he got after replying to the email:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072433.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reportedly, the text message he tried sending was only two words long.","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open image-20260513-072900.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open image-20260513-072913.png","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
8603582369292460727
|
-448854039273376603
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png...
|
83160
|
NULL
|
NULL
|
NULL
|
|
83164
|
2872
|
48
|
2026-05-28T10:11:57.690326+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963117690_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
-4977468145131349972
|
-1088926487012317977
|
visual_change
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83165
|
2871
|
50
|
2026-05-28T10:12:01.398230+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963121398_m1.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":9,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":11,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6848","depth":11,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6848","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":12,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Previous work item ‘SRD-6881’","depth":8,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Sidekick SMS issue- edit summary, edit","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Sidekick SMS issue","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Sidekick SMS issue","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
7257379049094253144
|
-513030881538116377
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83166
|
2872
|
49
|
2026-05-28T10:12:01.502940+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963121502_m2.jpg...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6848] Sidekick SMS issue - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
-6351149575232255178
|
-1088926487045933849
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)...
|
83164
|
NULL
|
NULL
|
NULL
|
|
83167
|
2872
|
50
|
2026-05-28T10:12:03.805735+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963123805_m2.jpg...
|
Firefox
|
Service-Desk - Queues - Platform team - Service sp Service-Desk - Queues - Platform team - Service space - Jira — Work...
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Queue
Queue
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Spaces
Spaces
/
Service-Desk
Service-Desk
/
Queues
Queues
Platform team
Platform team
Star
Share
Share
Actions
Actions
List
List
Add to navigation
Typing letters in the search input updates the search results below....
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Service-Desk - Queues - Platform team - Service space - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Queue","depth":5,"bounds":{"left":0.090259306,"top":0.15522745,"width":0.014461436,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Queue","depth":6,"bounds":{"left":0.090259306,"top":0.15522745,"width":0.014461436,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Spaces","depth":7,"bounds":{"left":0.08759973,"top":0.10933759,"width":0.016289894,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Spaces","depth":9,"bounds":{"left":0.08759973,"top":0.11213089,"width":0.016289894,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":7,"bounds":{"left":0.10704787,"top":0.11213089,"width":0.0016622341,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Service-Desk","depth":7,"bounds":{"left":0.11186835,"top":0.10933759,"width":0.029920213,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Service-Desk","depth":9,"bounds":{"left":0.11186835,"top":0.11213089,"width":0.029920213,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":7,"bounds":{"left":0.14494681,"top":0.11213089,"width":0.0016622341,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Queues","depth":7,"bounds":{"left":0.1497673,"top":0.10933759,"width":0.016954787,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Queues","depth":9,"bounds":{"left":0.1497673,"top":0.11213089,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Platform team","depth":4,"bounds":{"left":0.08759973,"top":0.12849163,"width":0.85920876,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Platform team","depth":5,"bounds":{"left":0.08759973,"top":0.12809257,"width":0.05285904,"height":0.023543496},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Star","depth":4,"bounds":{"left":0.9574468,"top":0.12849163,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"Share","depth":4,"bounds":{"left":0.97074467,"top":0.13168396,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Share","depth":6,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":4,"bounds":{"left":0.98138297,"top":0.12849163,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":6,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"List","depth":7,"bounds":{"left":0.08494016,"top":0.17318435,"width":0.022606382,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"List","depth":9,"bounds":{"left":0.09624335,"top":0.17917,"width":0.007978723,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add to navigation","depth":5,"bounds":{"left":0.10887633,"top":0.1763767,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Typing letters in the search input updates the search results below.","depth":9,"bounds":{"left":0.08759973,"top":0.21747805,"width":0.1471077,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
7559704258427866504
|
-521437753806883612
|
visual_change
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Queue
Queue
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Spaces
Spaces
/
Service-Desk
Service-Desk
/
Queues
Queues
Platform team
Platform team
Star
Share
Share
Actions
Actions
List
List
Add to navigation
Typing letters in the search input updates the search results below....
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83168
|
2871
|
51
|
2026-05-28T10:12:04.620883+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963124620_m1.jpg...
|
Firefox
|
Service-Desk - Queues - Platform team - Service sp Service-Desk - Queues - Platform team - Service space - Jira — Work...
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Queue
Queue
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Spaces
Spaces
/
Service-Desk
Service-Desk
/
Queues
Queues
Platform team
Platform team
Star
Share
Share
Actions
Actions
List
List
Add to navigation
Typing letters in the search input updates the search results below.
Search work
Request type
Request type
Status
Status
Assignee
Assignee
More filter options
More filters
2 work items
Triage
Triage
Go to filter view , (opens new window)
Go to filter view
, (opens new window)
Actions
Actions
Select all issues
T
T
Key
Key
Summary
Summary
Priority level
Priority level
Severity level
Severity level
Reporter
Reporter
Assignee
Assignee
Status
Status
Created
Created
Select issue (SRD-6881)
SRD - 6881
SRD
-
6881
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
P2 Medium...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Service-Desk - Queues - Platform team - Service space - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Queue","depth":5,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Queue","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Spaces","depth":7,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Spaces","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Service-Desk","depth":7,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Service-Desk","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Queues","depth":7,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Queues","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Platform team","depth":4,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Platform team","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Star","depth":4,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"Share","depth":4,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Share","depth":6,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":4,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":6,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"List","depth":7,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"List","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add to navigation","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Typing letters in the search input updates the search results below.","depth":9,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXTextField","text":"Search work","depth":9,"on_screen":true,"role_description":"text field","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Request type","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Request type","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Status","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Status","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Assignee","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Assignee","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"More filter options","depth":8,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More filters","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"2 work items","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Triage","depth":6,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Triage","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to filter view , (opens new window)","depth":6,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Go to filter view","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", (opens new window)","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":6,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Select all issues","depth":16,"on_screen":true,"help_text":"","role_description":"checkbox","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"T","depth":16,"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"T","depth":19,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Key","depth":16,"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Key","depth":19,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Summary","depth":16,"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Summary","depth":19,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Priority level","depth":16,"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Priority level","depth":19,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Severity level","depth":16,"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Severity level","depth":19,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Reporter","depth":16,"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reporter","depth":19,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Assignee","depth":16,"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Assignee","depth":19,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Status","depth":16,"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Status","depth":19,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Created","depth":16,"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Created","depth":19,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Select issue (SRD-6881)","depth":20,"on_screen":true,"help_text":"","role_description":"checkbox","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"SRD - 6881","depth":20,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD","depth":22,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"-","depth":21,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"6881","depth":22,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"[On demand] Transcription in saved search disappears","depth":21,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[On demand] Transcription in saved search disappears","depth":22,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"P2 Medium","depth":21,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
2566231366029536102
|
-3440403766388656922
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Queue
Queue
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Spaces
Spaces
/
Service-Desk
Service-Desk
/
Queues
Queues
Platform team
Platform team
Star
Share
Share
Actions
Actions
List
List
Add to navigation
Typing letters in the search input updates the search results below.
Search work
Request type
Request type
Status
Status
Assignee
Assignee
More filter options
More filters
2 work items
Triage
Triage
Go to filter view , (opens new window)
Go to filter view
, (opens new window)
Actions
Actions
Select all issues
T
T
Key
Key
Summary
Summary
Priority level
Priority level
Severity level
Severity level
Reporter
Reporter
Assignee
Assignee
Status
Status
Created
Created
Select issue (SRD-6881)
SRD - 6881
SRD
-
6881
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
P2 Medium...
|
83165
|
NULL
|
NULL
|
NULL
|
|
83169
|
2872
|
51
|
2026-05-28T10:12:04.720787+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963124720_m2.jpg...
|
Firefox
|
Service-Desk - Queues - Platform team - Service sp Service-Desk - Queues - Platform team - Service space - Jira — Work...
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Queue
Queue
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Spaces
Spaces
/
Service-Desk
Service-Desk
/
Queues
Queues
Platform team
Platform team
Star
Share
Share
Actions
Actions
List
List
Add to navigation
Typing letters in the search input updates the search results below.
Search work
Request type
Request type
Status
Status
Assignee
Assignee
More filter options
More filters
2 work items
Triage
Triage
Go to filter view , (opens new window)
Go to filter view
, (opens new window)
Actions
Actions
Select all issues
T
T
Key
Key
Summary...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Service-Desk - Queues - Platform team - Service space - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":4,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":6,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":6,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":6,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Queue","depth":5,"bounds":{"left":0.090259306,"top":0.15522745,"width":0.014461436,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Queue","depth":6,"bounds":{"left":0.090259306,"top":0.15522745,"width":0.014461436,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":4,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":6,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":4,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":6,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":5,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":7,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":7,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":9,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":7,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":9,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":7,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":9,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":7,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":9,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":7,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":9,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Spaces","depth":7,"bounds":{"left":0.08759973,"top":0.10933759,"width":0.016289894,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Spaces","depth":9,"bounds":{"left":0.08759973,"top":0.11213089,"width":0.016289894,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":7,"bounds":{"left":0.10704787,"top":0.11213089,"width":0.0016622341,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Service-Desk","depth":7,"bounds":{"left":0.11186835,"top":0.10933759,"width":0.029920213,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Service-Desk","depth":9,"bounds":{"left":0.11186835,"top":0.11213089,"width":0.029920213,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":7,"bounds":{"left":0.14494681,"top":0.11213089,"width":0.0016622341,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Queues","depth":7,"bounds":{"left":0.1497673,"top":0.10933759,"width":0.016954787,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Queues","depth":9,"bounds":{"left":0.1497673,"top":0.11213089,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Platform team","depth":4,"bounds":{"left":0.08759973,"top":0.12849163,"width":0.85920876,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Platform team","depth":5,"bounds":{"left":0.08759973,"top":0.12809257,"width":0.05285904,"height":0.023543496},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Star","depth":4,"bounds":{"left":0.9574468,"top":0.12849163,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"Share","depth":4,"bounds":{"left":0.97074467,"top":0.13168396,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Share","depth":6,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":4,"bounds":{"left":0.98138297,"top":0.12849163,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":6,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"List","depth":7,"bounds":{"left":0.08494016,"top":0.17318435,"width":0.022606382,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"List","depth":9,"bounds":{"left":0.09624335,"top":0.17917,"width":0.007978723,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add to navigation","depth":5,"bounds":{"left":0.10887633,"top":0.1763767,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Typing letters in the search input updates the search results below.","depth":9,"bounds":{"left":0.08759973,"top":0.21747805,"width":0.1471077,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXTextField","text":"Search work","depth":9,"bounds":{"left":0.09591091,"top":0.21787709,"width":0.052526597,"height":0.022346368},"on_screen":true,"role_description":"text field","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Request type","depth":8,"bounds":{"left":0.15142952,"top":0.21628092,"width":0.04338431,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Request type","depth":11,"bounds":{"left":0.15541889,"top":0.22226655,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Status","depth":8,"bounds":{"left":0.1974734,"top":0.21628092,"width":0.028091755,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Status","depth":11,"bounds":{"left":0.20146276,"top":0.22226655,"width":0.01412899,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Assignee","depth":8,"bounds":{"left":0.22822474,"top":0.21628092,"width":0.034574468,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Assignee","depth":11,"bounds":{"left":0.2322141,"top":0.22226655,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"More filter options","depth":8,"bounds":{"left":0.26545876,"top":0.21628092,"width":0.03939495,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More filters","depth":10,"bounds":{"left":0.26944813,"top":0.22226655,"width":0.02543218,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"2 work items","depth":8,"bounds":{"left":0.08759973,"top":0.2565842,"width":0.02825798,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Triage","depth":6,"bounds":{"left":0.9461436,"top":0.21468475,"width":0.021941489,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Triage","depth":8,"bounds":{"left":0.95013297,"top":0.22067039,"width":0.013962766,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to filter view , (opens new window)","depth":6,"bounds":{"left":0.9694149,"top":0.21468475,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Go to filter view","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", (opens new window)","depth":8,"bounds":{"left":0.97456783,"top":0.22067039,"width":0.02543217,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":6,"bounds":{"left":0.98138297,"top":0.21468475,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Select all issues","depth":16,"bounds":{"left":0.09158909,"top":0.28731045,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"checkbox","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"T","depth":16,"bounds":{"left":0.10388963,"top":0.28731045,"width":0.0056515955,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"T","depth":19,"bounds":{"left":0.1065492,"top":0.29010376,"width":0.0029920214,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Key","depth":16,"bounds":{"left":0.119847074,"top":0.28731045,"width":0.010970744,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Key","depth":19,"bounds":{"left":0.12250665,"top":0.29010376,"width":0.00831117,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Summary","depth":16,"bounds":{"left":0.16373006,"top":0.28731045,"width":0.023936171,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
-4782549130417727608
|
-3440333260048239386
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Queue
Queue
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Spaces
Spaces
/
Service-Desk
Service-Desk
/
Queues
Queues
Platform team
Platform team
Star
Share
Share
Actions
Actions
List
List
Add to navigation
Typing letters in the search input updates the search results below.
Search work
Request type
Request type
Status
Status
Assignee
Assignee
More filter options
More filters
2 work items
Triage
Triage
Go to filter view , (opens new window)
Go to filter view
, (opens new window)
Actions
Actions
Select all issues
T
T
Key
Key
Summary...
|
83167
|
NULL
|
NULL
|
NULL
|
|
83170
|
2872
|
52
|
2026-05-28T10:12:06.965194+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963126965_m2.jpg...
|
Firefox
|
Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Spaces
Spaces
/
Service-Desk
Service-Desk
/
Queues
Queues
Platform team
Platform team
Star
Share
Share
Actions
Actions
List
List
Add to navigation
Typing letters in the search input updates the search results below.
Search work
Request type
Request type
Status
Status
Assignee
Assignee
More filter options
More filters
2 work items
Triage
Triage
Go to filter view , (opens new window)
Go to filter view
, (opens new window)
Actions
Actions
Select all issues
T
T
Key
Key
Summary
Summary
Priority level
Priority level
Severity level
Severity level
Reporter
Reporter
Assignee
Assignee
Status
Status
Created
Created
Select issue (SRD-6881)
SRD - 6881
SRD
-
6881
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
P2 Medium
S2
Iliyana Netseva
More information about this user
Lukas Kovalik - edit Assignee
Lukas Kovalik...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":3,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":4,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":4,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":4,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":3,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":5,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":3,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":5,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":4,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":6,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":6,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":8,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":6,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":8,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":6,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":8,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":6,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":8,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":6,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":8,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Spaces","depth":6,"bounds":{"left":0.08759973,"top":0.10933759,"width":0.016289894,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Spaces","depth":8,"bounds":{"left":0.08759973,"top":0.11213089,"width":0.016289894,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":6,"bounds":{"left":0.10704787,"top":0.11213089,"width":0.0016622341,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Service-Desk","depth":6,"bounds":{"left":0.11186835,"top":0.10933759,"width":0.029920213,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Service-Desk","depth":8,"bounds":{"left":0.11186835,"top":0.11213089,"width":0.029920213,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":6,"bounds":{"left":0.14494681,"top":0.11213089,"width":0.0016622341,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Queues","depth":6,"bounds":{"left":0.1497673,"top":0.10933759,"width":0.016954787,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Queues","depth":8,"bounds":{"left":0.1497673,"top":0.11213089,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Platform team","depth":3,"bounds":{"left":0.08759973,"top":0.12849163,"width":0.85920876,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Platform team","depth":4,"bounds":{"left":0.08759973,"top":0.12809257,"width":0.05285904,"height":0.023543496},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Star","depth":3,"bounds":{"left":0.9574468,"top":0.12849163,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"Share","depth":3,"bounds":{"left":0.97074467,"top":0.13168396,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Share","depth":5,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":3,"bounds":{"left":0.98138297,"top":0.12849163,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":5,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"List","depth":6,"bounds":{"left":0.08494016,"top":0.17318435,"width":0.022606382,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"List","depth":8,"bounds":{"left":0.09624335,"top":0.17917,"width":0.007978723,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add to navigation","depth":4,"bounds":{"left":0.10887633,"top":0.1763767,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Typing letters in the search input updates the search results below.","depth":8,"bounds":{"left":0.08759973,"top":0.21747805,"width":0.1471077,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXTextField","text":"Search work","depth":8,"bounds":{"left":0.09591091,"top":0.21787709,"width":0.052526597,"height":0.022346368},"on_screen":true,"role_description":"text field","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Request type","depth":7,"bounds":{"left":0.15142952,"top":0.21628092,"width":0.04338431,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Request type","depth":10,"bounds":{"left":0.15541889,"top":0.22226655,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Status","depth":7,"bounds":{"left":0.1974734,"top":0.21628092,"width":0.028091755,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Status","depth":10,"bounds":{"left":0.20146276,"top":0.22226655,"width":0.01412899,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Assignee","depth":7,"bounds":{"left":0.22822474,"top":0.21628092,"width":0.034574468,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Assignee","depth":10,"bounds":{"left":0.2322141,"top":0.22226655,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"More filter options","depth":7,"bounds":{"left":0.26545876,"top":0.21628092,"width":0.03939495,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"More filters","depth":9,"bounds":{"left":0.26944813,"top":0.22226655,"width":0.02543218,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"2 work items","depth":7,"bounds":{"left":0.08759973,"top":0.2565842,"width":0.02825798,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Triage","depth":5,"bounds":{"left":0.9461436,"top":0.21468475,"width":0.021941489,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Triage","depth":7,"bounds":{"left":0.95013297,"top":0.22067039,"width":0.013962766,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to filter view , (opens new window)","depth":5,"bounds":{"left":0.9694149,"top":0.21468475,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Go to filter view","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":", (opens new window)","depth":7,"bounds":{"left":0.97456783,"top":0.22067039,"width":0.02543217,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":5,"bounds":{"left":0.98138297,"top":0.21468475,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Select all issues","depth":16,"bounds":{"left":0.09158909,"top":0.28731045,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"checkbox","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"T","depth":17,"bounds":{"left":0.10388963,"top":0.28731045,"width":0.0056515955,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":false,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"T","depth":20,"bounds":{"left":0.1065492,"top":0.29010376,"width":0.0029920214,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Key","depth":17,"bounds":{"left":0.119847074,"top":0.28731045,"width":0.010970744,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":false,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Key","depth":20,"bounds":{"left":0.12250665,"top":0.29010376,"width":0.00831117,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Summary","depth":17,"bounds":{"left":0.16373006,"top":0.28731045,"width":0.023936171,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":false,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Summary","depth":20,"bounds":{"left":0.16638963,"top":0.29010376,"width":0.021276595,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Priority level","depth":17,"bounds":{"left":0.38447472,"top":0.28731045,"width":0.030418882,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":false,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Priority level","depth":20,"bounds":{"left":0.3871343,"top":0.29010376,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Severity level","depth":17,"bounds":{"left":0.4616024,"top":0.28731045,"width":0.032579787,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":false,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Severity level","depth":20,"bounds":{"left":0.46426198,"top":0.29010376,"width":0.029920213,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Reporter","depth":17,"bounds":{"left":0.53873,"top":0.28731045,"width":0.021941489,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":false,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reporter","depth":20,"bounds":{"left":0.54138964,"top":0.29010376,"width":0.019281914,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Assignee","depth":17,"bounds":{"left":0.6491024,"top":0.28731045,"width":0.023271276,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":false,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Assignee","depth":20,"bounds":{"left":0.65176195,"top":0.29010376,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Status","depth":17,"bounds":{"left":0.732879,"top":0.28731045,"width":0.016788565,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":false,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Status","depth":20,"bounds":{"left":0.73553854,"top":0.29010376,"width":0.01412899,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Created","depth":17,"bounds":{"left":0.8100067,"top":0.28731045,"width":0.02825798,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"Column sort button","subrole":"AXUnknown","is_enabled":false,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Created","depth":20,"bounds":{"left":0.81266624,"top":0.29010376,"width":0.01761968,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Select issue (SRD-6881)","depth":19,"bounds":{"left":0.09158909,"top":0.32083002,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"checkbox","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"SRD - 6881","depth":18,"bounds":{"left":0.119847074,"top":0.31444532,"width":0.024767287,"height":0.031923383},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD","depth":20,"bounds":{"left":0.12250665,"top":0.32442138,"width":0.008144947,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"-","depth":19,"bounds":{"left":0.1306516,"top":0.32442138,"width":0.0018284575,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"6881","depth":20,"bounds":{"left":0.13248006,"top":0.32442138,"width":0.009474734,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"[On demand] Transcription in saved search disappears","depth":19,"bounds":{"left":0.16638963,"top":0.3236233,"width":0.12051197,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[On demand] Transcription in saved search disappears","depth":20,"bounds":{"left":0.16638963,"top":0.3236233,"width":0.12051197,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"P2 Medium","depth":19,"bounds":{"left":0.3871343,"top":0.3236233,"width":0.024767287,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"S2","depth":19,"bounds":{"left":0.46426198,"top":0.3236233,"width":0.005817819,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Iliyana Netseva","depth":19,"bounds":{"left":0.54138964,"top":0.3236233,"width":0.034242023,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about this user","depth":19,"bounds":{"left":0.6491024,"top":0.31444532,"width":0.08377659,"height":0.031923383},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Lukas Kovalik - edit Assignee","depth":20,"bounds":{"left":0.6491024,"top":0.31763768,"width":0.06648936,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":22,"bounds":{"left":0.66240025,"top":0.32402235,"width":0.028590426,"height":0.0131683955},"on_screen":true,"role_description":"text","subrole":"AXUnknown"}]...
|
3429835132374594358
|
-9205011152057207578
|
visual_change
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Spaces
Spaces
/
Service-Desk
Service-Desk
/
Queues
Queues
Platform team
Platform team
Star
Share
Share
Actions
Actions
List
List
Add to navigation
Typing letters in the search input updates the search results below.
Search work
Request type
Request type
Status
Status
Assignee
Assignee
More filter options
More filters
2 work items
Triage
Triage
Go to filter view , (opens new window)
Go to filter view
, (opens new window)
Actions
Actions
Select all issues
T
T
Key
Key
Summary
Summary
Priority level
Priority level
Severity level
Severity level
Reporter
Reporter
Assignee
Assignee
Status
Status
Created
Created
Select issue (SRD-6881)
SRD - 6881
SRD
-
6881
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
P2 Medium
S2
Iliyana Netseva
More information about this user
Lukas Kovalik - edit Assignee
Lukas Kovalik...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83171
|
2871
|
52
|
2026-05-28T10:12:07.415652+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963127415_m1.jpg...
|
Firefox
|
Service-Desk - Queues - Platform team - Service sp Service-Desk - Queues - Platform team - Service space - Jira — Work...
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37...
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Queue
Queue
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Spaces
Spaces
/
Service-Desk
Service-Desk
/
Queues
Queues
Platform team
Platform team
Star
Share
Share
Actions
Actions
List
List
Add to navigation
Typing letters in the search input updates the search results below.
Search work
Request type
Request type
Status
Status
Assignee
Assignee
More filter options...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Service-Desk - Queues - Platform team - Service space - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":3,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Queue","depth":4,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Queue","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":3,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":3,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":5,"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":6,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":6,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":6,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":6,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":6,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Spaces","depth":6,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Spaces","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Service-Desk","depth":6,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Service-Desk","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Queues","depth":6,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Queues","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Platform team","depth":3,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Platform team","depth":4,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Star","depth":3,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"Share","depth":3,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Share","depth":5,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":3,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":5,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"List","depth":6,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"List","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add to navigation","depth":4,"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Typing letters in the search input updates the search results below.","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXTextField","text":"Search work","depth":8,"on_screen":true,"role_description":"text field","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Request type","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Request type","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Status","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Status","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Assignee","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Assignee","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"More filter options","depth":7,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
|
-525085837753537299
|
-1133927300981787420
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Queue
Queue
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Spaces
Spaces
/
Service-Desk
Service-Desk
/
Queues
Queues
Platform team
Platform team
Star
Share
Share
Actions
Actions
List
List
Add to navigation
Typing letters in the search input updates the search results below.
Search work
Request type
Request type
Status
Status
Assignee
Assignee
More filter options...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83172
|
2872
|
53
|
2026-05-28T10:12:07.520151+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963127520_m2.jpg...
|
Firefox
|
Service-Desk - Queues - Platform team - Service sp Service-Desk - Queues - Platform team - Service space - Jira — Work...
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Queue
Queue
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Spaces
Spaces
/
Service-Desk
Service-Desk
/
Queues
Queues
Platform team
Platform team
Star
Share
Share
Actions
Actions
List
List
Add to navigation...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Service-Desk - Queues - Platform team - Service space - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":3,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":4,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":4,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":4,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Queue","depth":4,"bounds":{"left":0.090259306,"top":0.15522745,"width":0.014461436,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Queue","depth":5,"bounds":{"left":0.090259306,"top":0.15522745,"width":0.014461436,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":3,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":5,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":3,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":5,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":4,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":6,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":6,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":8,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":6,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":8,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":6,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":8,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":6,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":8,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":6,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":8,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Spaces","depth":6,"bounds":{"left":0.08759973,"top":0.10933759,"width":0.016289894,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Spaces","depth":8,"bounds":{"left":0.08759973,"top":0.11213089,"width":0.016289894,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":6,"bounds":{"left":0.10704787,"top":0.11213089,"width":0.0016622341,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Service-Desk","depth":6,"bounds":{"left":0.11186835,"top":0.10933759,"width":0.029920213,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Service-Desk","depth":8,"bounds":{"left":0.11186835,"top":0.11213089,"width":0.029920213,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":6,"bounds":{"left":0.14494681,"top":0.11213089,"width":0.0016622341,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Queues","depth":6,"bounds":{"left":0.1497673,"top":0.10933759,"width":0.016954787,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Queues","depth":8,"bounds":{"left":0.1497673,"top":0.11213089,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Platform team","depth":3,"bounds":{"left":0.08759973,"top":0.12849163,"width":0.85920876,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Platform team","depth":4,"bounds":{"left":0.08759973,"top":0.12809257,"width":0.05285904,"height":0.023543496},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Star","depth":3,"bounds":{"left":0.9574468,"top":0.12849163,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"Share","depth":3,"bounds":{"left":0.97074467,"top":0.13168396,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Share","depth":5,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":3,"bounds":{"left":0.98138297,"top":0.12849163,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":5,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"List","depth":6,"bounds":{"left":0.08494016,"top":0.17318435,"width":0.022606382,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"List","depth":8,"bounds":{"left":0.09624335,"top":0.17917,"width":0.007978723,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add to navigation","depth":4,"bounds":{"left":0.10887633,"top":0.1763767,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
|
-9122771126558563208
|
-521437751697152860
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Queue
Queue
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Spaces
Spaces
/
Service-Desk
Service-Desk
/
Queues
Queues
Platform team
Platform team
Star
Share
Share
Actions
Actions
List
List
Add to navigation...
|
83170
|
NULL
|
NULL
|
NULL
|
|
83173
|
2872
|
54
|
2026-05-28T10:12:10.081533+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963130081_m2.jpg...
|
Firefox
|
Jira — Work
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6881...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Expand sidebar [
Expand sidebar [
The App Switcher is loading
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Read jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Expand sidebar [","depth":3,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":5,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"The App Switcher is loading","depth":4,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Go to your Jira homepage","depth":3,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":5,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":4,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":6,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":6,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":8,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":6,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":8,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":6,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":8,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":6,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":8,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":6,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":8,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Read jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net","depth":5,"bounds":{"left":0.0809508,"top":0.9876297,"width":0.112865694,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
6599937881468171651
|
-512465734742510361
|
visual_change
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Expand sidebar [
Expand sidebar [
The App Switcher is loading
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Read jira-frontend-bifrost.prod-east.frontend.public.atl-paas.net...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83174
|
2872
|
55
|
2026-05-28T10:12:13.284571+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963133284_m2.jpg...
|
Firefox
|
Service-Desk - Queues - Platform team - Service sp Service-Desk - Queues - Platform team - Service space - Jira — Work...
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6881...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Sidebar
Sidebar
Top Bar
Top Bar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Service-Desk - Queues - Platform team - Service space - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":3,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":4,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":4,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":4,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":3,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":5,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":3,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":5,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":4,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":6,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":6,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":8,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":6,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":8,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":6,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":8,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":6,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":8,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":6,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":8,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
1030870409600759333
|
-1097898499772648284
|
visual_change
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Sidebar
Sidebar
Top Bar
Top Bar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]...
|
83173
|
NULL
|
NULL
|
NULL
|
|
83175
|
2872
|
56
|
2026-05-28T10:12:16.526971+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963136526_m2.jpg...
|
Firefox
|
[SRD-6881] [On demand] Transcription in saved sear [SRD-6881] [On demand] Transcription in saved search disappears - Jira — Work...
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6881...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Sidebar
Sidebar
Top Bar
Top Bar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6881
SRD-6881
Copy link
[On demand] Transcription in saved search disappears - edit summary, edit
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Iliyana Netseva
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
Edit Description, edit
I have tested the nudges (saved searches) with a word in the transcription field and the word disappears every time on EU, and a user has reported the same on US:
the user session:
LogRocket
LogRocket
Here is a link to my session:
LogRocket
LogRocket
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
1. open Jiminny on EU
2. Create a search with a word in the transcript field
3. Save the search and create a nudge.
4. Open something else and then return to the search, the word
Customer type
More information about
Edit Customer type
SMB
Actual outcome
More information about
Edit Actual outcome
The word disappears
Expected outcome
More information about
Edit Expected outcome
The word in the transcript field should appear when opening an already saved search with it.
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Activity
Activity
All
All
Comments...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":3,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":4,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":4,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":4,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":3,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":5,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":3,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":5,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":4,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":6,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":6,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":8,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":6,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":8,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":6,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":8,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":6,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":8,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":6,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":8,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":8,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":10,"bounds":{"left":0.23470744,"top":0.09577015,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":10,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6881","depth":10,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.018783245,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6881","depth":12,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.018783245,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":11,"bounds":{"left":0.2789229,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"[On demand] Transcription in saved search disappears - edit summary, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"[On demand] Transcription in saved search disappears","depth":7,"bounds":{"left":0.2287234,"top":0.12290503,"width":0.38580453,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"[On demand] Transcription in saved search disappears","depth":8,"bounds":{"left":0.2287234,"top":0.122505985,"width":0.20428856,"height":0.023543496},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":7,"bounds":{"left":0.2287234,"top":0.15482841,"width":0.047539894,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":9,"bounds":{"left":0.2400266,"top":0.16081405,"width":0.032247342,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":7,"bounds":{"left":0.27593085,"top":0.15482841,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":8,"bounds":{"left":0.28922874,"top":0.15482841,"width":0.03673537,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":10,"bounds":{"left":0.3011968,"top":0.16081405,"width":0.020777926,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":7,"bounds":{"left":0.32862368,"top":0.15482841,"width":0.038397606,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":9,"bounds":{"left":0.33793217,"top":0.16081405,"width":0.025099734,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":8,"bounds":{"left":0.36968085,"top":0.15482841,"width":0.028922873,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":10,"bounds":{"left":0.37367022,"top":0.16081405,"width":0.014960106,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":7,"bounds":{"left":0.4012633,"top":0.15482841,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Iliyana Netseva","depth":7,"bounds":{"left":0.24634309,"top":0.21268955,"width":0.03507314,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":7,"bounds":{"left":0.28274602,"top":0.21268955,"width":0.040724736,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":7,"bounds":{"left":0.32480052,"top":0.21268955,"width":0.0063164895,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":7,"bounds":{"left":0.3324468,"top":0.21268955,"width":0.00831117,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":6,"bounds":{"left":0.57613033,"top":0.20670392,"width":0.034075797,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":8,"bounds":{"left":0.58011967,"top":0.21268955,"width":0.026097074,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":6,"bounds":{"left":0.24634309,"top":0.23224261,"width":0.04105718,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":7,"bounds":{"left":0.24634309,"top":0.23264167,"width":0.04105718,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":6,"bounds":{"left":0.234375,"top":0.26097366,"width":0.02543218,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":7,"bounds":{"left":0.234375,"top":0.26137272,"width":0.02543218,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I have tested the nudges (saved searches) with a word in the transcription field and the word disappears every time on EU, and a user has reported the same on US:","depth":8,"bounds":{"left":0.234375,"top":0.28332004,"width":0.36103722,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"the user session:","depth":8,"bounds":{"left":0.234375,"top":0.3216281,"width":0.03856383,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"LogRocket","depth":8,"bounds":{"left":0.27293882,"top":0.31923383,"width":0.033410903,"height":0.018754989},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LogRocket","depth":9,"bounds":{"left":0.28125,"top":0.3216281,"width":0.0234375,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Here is a link to my session:","depth":8,"bounds":{"left":0.234375,"top":0.35993615,"width":0.062333778,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"LogRocket","depth":8,"bounds":{"left":0.29670876,"top":0.3575419,"width":0.033410903,"height":0.018754989},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LogRocket","depth":9,"bounds":{"left":0.30501994,"top":0.35993615,"width":0.0234375,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":7,"bounds":{"left":0.234375,"top":0.40303272,"width":0.02642952,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.26479387,"top":0.40343177,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":7,"bounds":{"left":0.38464096,"top":0.4094174,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":9,"bounds":{"left":0.3863032,"top":0.40303272,"width":0.006482713,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":6,"bounds":{"left":0.234375,"top":0.4385475,"width":0.042386968,"height":0.015163607},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":7,"bounds":{"left":0.234375,"top":0.43934557,"width":0.042386968,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.27809176,"top":0.4405427,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":6,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"1. open Jiminny on EU\n2. Create a search with a word in the transcript field\n3. Save the search and create a nudge.\n4. Open something else and then return to the search, the word","depth":7,"bounds":{"left":0.234375,"top":0.46488428,"width":0.1575798,"height":0.07302474},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":7,"bounds":{"left":0.234375,"top":0.566241,"width":0.032912236,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.2712766,"top":0.56703913,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":7,"bounds":{"left":0.38464096,"top":0.57302475,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SMB","depth":9,"bounds":{"left":0.3863032,"top":0.566241,"width":0.010305851,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":7,"bounds":{"left":0.234375,"top":0.6045491,"width":0.03474069,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.27310506,"top":0.60534716,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":7,"bounds":{"left":0.38464096,"top":0.6113328,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The word disappears","depth":7,"bounds":{"left":0.38464096,"top":0.6045491,"width":0.04654255,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":7,"bounds":{"left":0.234375,"top":0.64285713,"width":0.04155585,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.27992022,"top":0.64365524,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":7,"bounds":{"left":0.38464096,"top":0.64964086,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The word in the transcript field should appear when opening an already saved search with it.","depth":7,"bounds":{"left":0.38464096,"top":0.64285713,"width":0.20345744,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":7,"bounds":{"left":0.234375,"top":0.6811652,"width":0.029753989,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.26811835,"top":0.68196326,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":7,"bounds":{"left":0.38464096,"top":0.68794894,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":9,"bounds":{"left":0.3863032,"top":0.6811652,"width":0.005817819,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":6,"bounds":{"left":0.2287234,"top":0.7338388,"width":0.015957447,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":7,"bounds":{"left":0.2287234,"top":0.73423785,"width":0.015957447,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.24601063,"top":0.73543495,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":6,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":7,"bounds":{"left":0.2287234,"top":0.7577813,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":6,"bounds":{"left":0.2287234,"top":0.7964884,"width":0.024767287,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":7,"bounds":{"left":0.2287234,"top":0.79688746,"width":0.024767287,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.25482047,"top":0.7984836,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":6,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":7,"bounds":{"left":0.2287234,"top":0.820431,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Activity","depth":8,"bounds":{"left":0.2287234,"top":0.8591381,"width":0.019780586,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Activity","depth":9,"bounds":{"left":0.2287234,"top":0.8595371,"width":0.019780586,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"All","depth":9,"bounds":{"left":0.22972074,"top":0.88068634,"width":0.013962766,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"All","depth":11,"bounds":{"left":0.23404256,"top":0.88427776,"width":0.005319149,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Comments","depth":9,"bounds":{"left":0.2443484,"top":0.88068634,"width":0.032413565,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
4623182265781947662
|
-449661631603116876
|
visual_change
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Sidebar
Sidebar
Top Bar
Top Bar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6881
SRD-6881
Copy link
[On demand] Transcription in saved search disappears - edit summary, edit
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Iliyana Netseva
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
Edit Description, edit
I have tested the nudges (saved searches) with a word in the transcription field and the word disappears every time on EU, and a user has reported the same on US:
the user session:
LogRocket
LogRocket
Here is a link to my session:
LogRocket
LogRocket
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
1. open Jiminny on EU
2. Create a search with a word in the transcript field
3. Save the search and create a nudge.
4. Open something else and then return to the search, the word
Customer type
More information about
Edit Customer type
SMB
Actual outcome
More information about
Edit Actual outcome
The word disappears
Expected outcome
More information about
Edit Expected outcome
The word in the transcript field should appear when opening an already saved search with it.
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Activity
Activity
All
All
Comments...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83176
|
2872
|
57
|
2026-05-28T10:12:19.552824+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963139552_m2.jpg...
|
Firefox
|
[SRD-6881] [On demand] Transcription in saved sear [SRD-6881] [On demand] Transcription in saved search disappears - Jira — Work...
|
1
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6881...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Sidebar
Sidebar
Top Bar
Top Bar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6881
SRD-6881
Copy link
[On demand] Transcription in saved search disappears - edit summary, edit
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Iliyana Netseva
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
Edit Description, edit
I have tested the nudges (saved searches) with a word in the transcription field and the word disappears every time on EU, and a user has reported the same on US:
the user session:
LogRocket
LogRocket
Here is a link to my session:
LogRocket
LogRocket
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
1. open Jiminny on EU
2. Create a search with a word in the transcript field
3. Save the search and create a nudge.
4. Open something else and then return to the search, the word
Customer type
More information about
Edit Customer type
SMB
Actual outcome
More information about
Edit Actual outcome
The word disappears
Expected outcome
More information about
Edit Expected outcome
The word in the transcript field should appear when opening an already saved search with it.
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise comments
Summarise comments
Newest first Newest first
Newest first
Add internal note
Add internal note
/
Reply to customer
Reply to customer
Add attachment
Pro tip:
press
M
to comment
Resize work item view side panel
Give feedback
Give feedback
Watch options: You are not watching this issue, 1 person watching
1
Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.
Vote options: No one has voted for this work item yet.
Share
Share
Actions
Actions
Analyzing - Change status
Analyzing
Automation
Automation
Details
Details
Details
Assignee
Assignee Pin to top. Only you can see pinned fields.
Lukas Kovalik- edit Assignee
More information about Lukas Kovalik
Lukas Kovalik
Reporter
Reporter Pin to top. Only you can see pinned fields.
Iliyana Netseva- edit Reporter
More information about Iliyana Netseva
Iliyana Netseva
Request Type
More information about Request Type
Request Type Pin to top. Only you can see pinned fields.
Edit Request Type, Report a bug selected, edit
Report a bug
Knowledge base
View related articles
Expand
Priority level
Priority level Pin to top. Only you can see pinned fields....
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to:","depth":3,"bounds":{"left":0.090259306,"top":0.07861133,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Sidebar","depth":4,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sidebar","depth":5,"bounds":{"left":0.090259306,"top":0.097765364,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Top Bar","depth":4,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Top Bar","depth":5,"bounds":{"left":0.090259306,"top":0.11691939,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Main Content","depth":4,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Main Content","depth":5,"bounds":{"left":0.090259306,"top":0.13607343,"width":0.029421542,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand sidebar [","depth":3,"bounds":{"left":0.08361037,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Expand sidebar [","depth":5,"bounds":{"left":0.0887633,"top":0.06344773,"width":0.03723404,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Switch sites or apps","depth":5,"bounds":{"left":0.095578454,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Switch sites or apps","depth":7,"bounds":{"left":0.10073138,"top":0.06344773,"width":0.044215426,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go to your Jira homepage","depth":3,"bounds":{"left":0.10887633,"top":0.057861134,"width":0.029421542,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXComboBox","text":"Search, press enter to navigate to advanced search with your text query","depth":5,"bounds":{"left":0.40475398,"top":0.06264964,"width":0.24268617,"height":0.015961692},"on_screen":true,"help_text":"","placeholder":"Search","role_description":"combo box","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Create","depth":4,"bounds":{"left":0.65575135,"top":0.057861134,"width":0.030086435,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Create","depth":6,"bounds":{"left":0.66705453,"top":0.06384677,"width":0.014793883,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Rovo Ask Rovo","depth":6,"bounds":{"left":0.91223407,"top":0.057861134,"width":0.035904255,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Ask Rovo","depth":8,"bounds":{"left":0.92353725,"top":0.06384677,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Notifications","depth":6,"bounds":{"left":0.9494681,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Notifications","depth":8,"bounds":{"left":0.954621,"top":0.06344773,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Help","depth":6,"bounds":{"left":0.96143615,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Help","depth":8,"bounds":{"left":0.9665891,"top":0.06344773,"width":0.010139627,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Settings","depth":6,"bounds":{"left":0.9734042,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Settings","depth":8,"bounds":{"left":0.97855717,"top":0.06344773,"width":0.017952127,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"lukas.kovalik@jiminny.com","depth":6,"bounds":{"left":0.98537236,"top":0.057861134,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"lukas.kovalik@jiminny.com","depth":8,"bounds":{"left":0.99052525,"top":0.06344773,"width":0.009474754,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Back","depth":8,"bounds":{"left":0.22473404,"top":0.0933759,"width":0.024767287,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Back","depth":10,"bounds":{"left":0.23470744,"top":0.09577015,"width":0.010804521,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Bug - Change work type","depth":10,"bounds":{"left":0.2534907,"top":0.0933759,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"SRD-6881","depth":10,"bounds":{"left":0.26146942,"top":0.0933759,"width":0.018783245,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SRD-6881","depth":12,"bounds":{"left":0.26146942,"top":0.09696728,"width":0.018783245,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy link","depth":11,"bounds":{"left":0.2789229,"top":0.096169196,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"[On demand] Transcription in saved search disappears - edit summary, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"[On demand] Transcription in saved search disappears","depth":7,"bounds":{"left":0.2287234,"top":0.12290503,"width":0.38580453,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"[On demand] Transcription in saved search disappears","depth":8,"bounds":{"left":0.2287234,"top":0.122505985,"width":0.20428856,"height":0.023543496},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Link work item","depth":7,"bounds":{"left":0.2287234,"top":0.15482841,"width":0.047539894,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Link work item","depth":9,"bounds":{"left":0.2400266,"top":0.16081405,"width":0.032247342,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Link web pages and more","depth":7,"bounds":{"left":0.27593085,"top":0.15482841,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Link web pages and more","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add form","depth":8,"bounds":{"left":0.28922874,"top":0.15482841,"width":0.03673537,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add form","depth":10,"bounds":{"left":0.3011968,"top":0.16081405,"width":0.020777926,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add design","depth":7,"bounds":{"left":0.32862368,"top":0.15482841,"width":0.038397606,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add design","depth":9,"bounds":{"left":0.33793217,"top":0.16081405,"width":0.025099734,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Create","depth":8,"bounds":{"left":0.36968085,"top":0.15482841,"width":0.028922873,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Create","depth":10,"bounds":{"left":0.37367022,"top":0.16081405,"width":0.014960106,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Add app","depth":7,"bounds":{"left":0.4012633,"top":0.15482841,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Iliyana Netseva","depth":7,"bounds":{"left":0.24634309,"top":0.21268955,"width":0.03507314,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"raised this request","depth":7,"bounds":{"left":0.28274602,"top":0.21268955,"width":0.040724736,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"via","depth":7,"bounds":{"left":0.32480052,"top":0.21268955,"width":0.0063164895,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Jira","depth":7,"bounds":{"left":0.3324468,"top":0.21268955,"width":0.00831117,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Hide details","depth":6,"bounds":{"left":0.57613033,"top":0.20670392,"width":0.034075797,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Hide details","depth":8,"bounds":{"left":0.58011967,"top":0.21268955,"width":0.026097074,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"View request in portal","depth":6,"bounds":{"left":0.24634309,"top":0.23224261,"width":0.04105718,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"View request in portal","depth":7,"bounds":{"left":0.24634309,"top":0.23264167,"width":0.04105718,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Description","depth":6,"bounds":{"left":0.234375,"top":0.26097366,"width":0.02543218,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Description","depth":7,"bounds":{"left":0.234375,"top":0.26137272,"width":0.02543218,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit Description, edit","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"I have tested the nudges (saved searches) with a word in the transcription field and the word disappears every time on EU, and a user has reported the same on US:","depth":8,"bounds":{"left":0.234375,"top":0.28332004,"width":0.36103722,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"the user session:","depth":8,"bounds":{"left":0.234375,"top":0.3216281,"width":0.03856383,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"LogRocket","depth":8,"bounds":{"left":0.27293882,"top":0.31923383,"width":0.033410903,"height":0.018754989},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LogRocket","depth":9,"bounds":{"left":0.28125,"top":0.3216281,"width":0.0234375,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Here is a link to my session:","depth":8,"bounds":{"left":0.234375,"top":0.35993615,"width":0.062333778,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"LogRocket","depth":8,"bounds":{"left":0.29670876,"top":0.3575419,"width":0.033410903,"height":0.018754989},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LogRocket","depth":9,"bounds":{"left":0.30501994,"top":0.35993615,"width":0.0234375,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Data Centre","depth":7,"bounds":{"left":0.234375,"top":0.40303272,"width":0.02642952,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.26479387,"top":0.40343177,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Data Centre","depth":7,"bounds":{"left":0.38464096,"top":0.4094174,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"US","depth":9,"bounds":{"left":0.3863032,"top":0.40303272,"width":0.006482713,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Steps to reproduce","depth":6,"bounds":{"left":0.234375,"top":0.4385475,"width":0.042386968,"height":0.015163607},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Steps to reproduce","depth":7,"bounds":{"left":0.234375,"top":0.43934557,"width":0.042386968,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.27809176,"top":0.4405427,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Steps to reproduce, edit","depth":6,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"1. open Jiminny on EU\n2. Create a search with a word in the transcript field\n3. Save the search and create a nudge.\n4. Open something else and then return to the search, the word","depth":7,"bounds":{"left":0.234375,"top":0.46488428,"width":0.1575798,"height":0.07302474},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Customer type","depth":7,"bounds":{"left":0.234375,"top":0.566241,"width":0.032912236,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.2712766,"top":0.56703913,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Customer type","depth":7,"bounds":{"left":0.38464096,"top":0.57302475,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"SMB","depth":9,"bounds":{"left":0.3863032,"top":0.566241,"width":0.010305851,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Actual outcome","depth":7,"bounds":{"left":0.234375,"top":0.6045491,"width":0.03474069,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.27310506,"top":0.60534716,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Actual outcome","depth":7,"bounds":{"left":0.38464096,"top":0.6113328,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The word disappears","depth":7,"bounds":{"left":0.38464096,"top":0.6045491,"width":0.04654255,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Expected outcome","depth":7,"bounds":{"left":0.234375,"top":0.64285713,"width":0.04155585,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.27992022,"top":0.64365524,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Expected outcome","depth":7,"bounds":{"left":0.38464096,"top":0.64964086,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"The word in the transcript field should appear when opening an already saved search with it.","depth":7,"bounds":{"left":0.38464096,"top":0.64285713,"width":0.20345744,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Severity level","depth":7,"bounds":{"left":0.234375,"top":0.6811652,"width":0.029753989,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.26811835,"top":0.68196326,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Severity level","depth":7,"bounds":{"left":0.38464096,"top":0.68794894,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"S2","depth":9,"bounds":{"left":0.3863032,"top":0.6811652,"width":0.005817819,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Impact","depth":6,"bounds":{"left":0.2287234,"top":0.7338388,"width":0.015957447,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Impact","depth":7,"bounds":{"left":0.2287234,"top":0.73423785,"width":0.015957447,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.24601063,"top":0.73543495,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Impact, edit","depth":6,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":7,"bounds":{"left":0.2287234,"top":0.7577813,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Root cause","depth":6,"bounds":{"left":0.2287234,"top":0.7964884,"width":0.024767287,"height":0.014764565},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Root cause","depth":7,"bounds":{"left":0.2287234,"top":0.79688746,"width":0.024767287,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about","depth":6,"bounds":{"left":0.25482047,"top":0.7984836,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Edit Root cause, edit","depth":6,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"None","depth":7,"bounds":{"left":0.2287234,"top":0.820431,"width":0.011635638,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Activity","depth":8,"bounds":{"left":0.2287234,"top":0.8591381,"width":0.019780586,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Activity","depth":9,"bounds":{"left":0.2287234,"top":0.8595371,"width":0.019780586,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"All","depth":9,"bounds":{"left":0.22972074,"top":0.88068634,"width":0.013962766,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"All","depth":11,"bounds":{"left":0.23404256,"top":0.88427776,"width":0.005319149,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Comments","depth":9,"bounds":{"left":0.2443484,"top":0.88068634,"width":0.032413565,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Comments","depth":11,"bounds":{"left":0.2486702,"top":0.88427776,"width":0.023769947,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"History","depth":9,"bounds":{"left":0.27742687,"top":0.88068634,"width":0.02443484,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"History","depth":11,"bounds":{"left":0.28174868,"top":0.88427776,"width":0.015791224,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Work log","depth":9,"bounds":{"left":0.3025266,"top":0.88068634,"width":0.02825798,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Work log","depth":11,"bounds":{"left":0.3068484,"top":0.88427776,"width":0.019614361,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Approvals","depth":9,"bounds":{"left":0.33144948,"top":0.88068634,"width":0.030751329,"height":0.0207502},"on_screen":true,"help_text":"","role_description":"radio button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Approvals","depth":11,"bounds":{"left":0.33577126,"top":0.88427776,"width":0.022107713,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Atlassian Intelligence Summarise comments","depth":8,"bounds":{"left":0.54238695,"top":0.88148445,"width":0.062832445,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":false,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Summarise comments","depth":10,"bounds":{"left":0.55169547,"top":0.88427776,"width":0.049534574,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Newest first Newest first","depth":8,"bounds":{"left":0.607879,"top":0.88148445,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Newest first","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add internal note","depth":10,"bounds":{"left":0.24235372,"top":0.9273743,"width":0.046043884,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Add internal note","depth":12,"bounds":{"left":0.24634309,"top":0.9333599,"width":0.038065158,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":10,"bounds":{"left":0.2883976,"top":0.9333599,"width":0.0043218085,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Reply to customer","depth":10,"bounds":{"left":0.29271942,"top":0.9273743,"width":0.048204787,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Reply to customer","depth":12,"bounds":{"left":0.29670876,"top":0.9333599,"width":0.040226065,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add attachment","depth":10,"bounds":{"left":0.6022274,"top":0.92697525,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pro tip:","depth":11,"bounds":{"left":0.24202128,"top":0.9616919,"width":0.013796543,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"press","depth":10,"bounds":{"left":0.25581783,"top":0.9616919,"width":0.012632979,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"M","depth":12,"bounds":{"left":0.26978058,"top":0.96249,"width":0.0033244682,"height":0.011173184},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"to comment","depth":10,"bounds":{"left":0.27443483,"top":0.9616919,"width":0.023603724,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Resize work item view side panel","depth":7,"bounds":{"left":0.67586434,"top":0.0981644,"width":0.07280585,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Give feedback","depth":8,"bounds":{"left":0.77792555,"top":0.10694334,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Give feedback","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Watch options: You are not watching this issue, 1 person watching","depth":8,"bounds":{"left":0.79388297,"top":0.10694334,"width":0.017287234,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"1","depth":12,"bounds":{"left":0.80518615,"top":0.11292897,"width":0.0019946808,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.","depth":9,"bounds":{"left":0.8138298,"top":0.10694334,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Vote options: No one has voted for this work item yet.","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Share","depth":9,"bounds":{"left":0.82712764,"top":0.10694334,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Share","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Actions","depth":9,"bounds":{"left":0.84042555,"top":0.10694334,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Actions","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Analyzing - Change status","depth":6,"bounds":{"left":0.63048536,"top":0.14365523,"width":0.036070477,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Analyzing","depth":8,"bounds":{"left":0.63447475,"top":0.14964086,"width":0.022107713,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Automation","depth":6,"bounds":{"left":0.66921544,"top":0.14365523,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Automation","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Details","depth":9,"bounds":{"left":0.6334774,"top":0.18754987,"width":0.20927526,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXHeading","text":"Details","depth":12,"bounds":{"left":0.6427859,"top":0.19074222,"width":0.01861702,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Details","depth":13,"bounds":{"left":0.6427859,"top":0.19114126,"width":0.017287234,"height":0.01556265},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Assignee","depth":7,"bounds":{"left":0.6371343,"top":0.23024741,"width":0.020611702,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Assignee Pin to top. Only you can see pinned fields.","depth":6,"bounds":{"left":0.6604056,"top":0.23064645,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Lukas Kovalik- edit Assignee","depth":7,"bounds":{"left":0.7209109,"top":0.23663208,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"More information about Lukas Kovalik","depth":8,"bounds":{"left":0.7209109,"top":0.22745411,"width":0.040724736,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Lukas Kovalik","depth":10,"bounds":{"left":0.7315492,"top":0.23024741,"width":0.030086435,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Reporter","depth":7,"bounds":{"left":0.6371343,"top":0.26536313,"width":0.019281914,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Reporter Pin to top. Only you can see pinned fields.","depth":6,"bounds":{"left":0.6590758,"top":0.26576218,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Iliyana Netseva- edit Reporter","depth":7,"bounds":{"left":0.7209109,"top":0.2717478,"width":0.0003324468,"height":0.0007980846},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"More information about Iliyana Netseva","depth":8,"bounds":{"left":0.7209109,"top":0.26256984,"width":0.04488032,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Iliyana Netseva","depth":10,"bounds":{"left":0.7315492,"top":0.26536313,"width":0.034242023,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Request Type","depth":7,"bounds":{"left":0.6371343,"top":0.30047885,"width":0.030418882,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"More information about Request Type","depth":6,"bounds":{"left":0.6715425,"top":0.30167598,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXCheckBox","text":"Request Type Pin to top. Only you can see pinned fields.","depth":6,"bounds":{"left":0.67952126,"top":0.3008779,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Edit Request Type, Report a bug selected, edit","depth":6,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Report a bug","depth":7,"bounds":{"left":0.732879,"top":0.30047885,"width":0.028424202,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Knowledge base","depth":7,"bounds":{"left":0.6371343,"top":0.33559456,"width":0.03706782,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"View related articles","depth":9,"bounds":{"left":0.73420876,"top":0.33559456,"width":0.044714097,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Expand","depth":8,"bounds":{"left":0.8334442,"top":0.32960895,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Priority level","depth":7,"bounds":{"left":0.6371343,"top":0.37071028,"width":0.027759308,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXCheckBox","text":"Priority level Pin to top. Only you can see pinned fields.","depth":6,"bounds":{"left":0.6675532,"top":0.37110934,"width":0.005319149,"height":0.012769354},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
2426307406252603409
|
-746898656917687148
|
visual_change
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Sidebar
Sidebar
Top Bar
Top Bar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
Create
Rovo Ask Rovo
Ask Rovo
Notifications
Notifications
Help
Help
Settings
Settings
[EMAIL]
[EMAIL]
Back
Back
Bug - Change work type
SRD-6881
SRD-6881
Copy link
[On demand] Transcription in saved search disappears - edit summary, edit
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Iliyana Netseva
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
Edit Description, edit
I have tested the nudges (saved searches) with a word in the transcription field and the word disappears every time on EU, and a user has reported the same on US:
the user session:
LogRocket
LogRocket
Here is a link to my session:
LogRocket
LogRocket
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
1. open Jiminny on EU
2. Create a search with a word in the transcript field
3. Save the search and create a nudge.
4. Open something else and then return to the search, the word
Customer type
More information about
Edit Customer type
SMB
Actual outcome
More information about
Edit Actual outcome
The word disappears
Expected outcome
More information about
Edit Expected outcome
The word in the transcript field should appear when opening an already saved search with it.
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
Approvals
Approvals
Atlassian Intelligence Summarise comments
Summarise comments
Newest first Newest first
Newest first
Add internal note
Add internal note
/
Reply to customer
Reply to customer
Add attachment
Pro tip:
press
M
to comment
Resize work item view side panel
Give feedback
Give feedback
Watch options: You are not watching this issue, 1 person watching
1
Vote options: No one has voted for this work item yet. Vote options: No one has voted for this work item yet.
Vote options: No one has voted for this work item yet.
Share
Share
Actions
Actions
Analyzing - Change status
Analyzing
Automation
Automation
Details
Details
Details
Assignee
Assignee Pin to top. Only you can see pinned fields.
Lukas Kovalik- edit Assignee
More information about Lukas Kovalik
Lukas Kovalik
Reporter
Reporter Pin to top. Only you can see pinned fields.
Iliyana Netseva- edit Reporter
More information about Iliyana Netseva
Iliyana Netseva
Request Type
More information about Request Type
Request Type Pin to top. Only you can see pinned fields.
Edit Request Type, Report a bug selected, edit
Report a bug
Knowledge base
View related articles
Expand
Priority level
Priority level Pin to top. Only you can see pinned fields....
|
83175
|
NULL
|
NULL
|
NULL
|
|
83188
|
2872
|
65
|
2026-05-28T10:12:42.888286+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963162888_m2.jpg...
|
Firefox
|
JY-20963 fix deleted object import by LakyLak · Pu JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app — Work...
|
1
|
github.com/jiminny/app/pull/12121
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
FirefoxViewhsttonooountrnPotLe.ToolsWVindownel:m.a FirefoxViewhsttonooountrnPotLe.ToolsWVindownel:m.awasson.neutolbcrviceocskforolcoo oror cucues custom s/oho"ooo0) JIMINNYPipelines - jiminny/app* (JY-20613) Allow owner's role to tText relayFeed - jiminny - Sentrya CloudWatch | su-weste1JY-20915 fic missing header by LJY-20963 fix deleted object impor• Login | SalesforcelimnasxceotionslEmailActivitytrM Inbox (1,732) - lukas.kovalic@jiminR (JY-20979) Resoive PHP 8.5.5 depmlimiomPlattorm Sprint 5 Q2 - Platform Te8 Jiminy** (SRD-6881) (0n demand) Transe8 Sona Subramanian at 27/05/20218 Illyana Netseva at 27/05/2026, 18a Jiminm.+ New TabQ Search< Back0 SRD-6881[On demand] Transcription in saved search disappears@ Link work itemAdd form& Add designCreatevIliyana Netseva ralsed this request via JiraMam request in portalHide detailsDescriptionI have tested the nudges (saved searches) with a word in the transcription field and the word disappears every time on EU, and a user has reported the same on US:the user session: [ LogRocketHere is a link to my session: [ LogRocketData CenteusSteps to reproduce1. open Jiminny on EU2. Create a search with a word in the transcript field3. Save the search and create a nuage.4. Ooen something else and then return to the search, the wordCustomer typeSMBActual outcomeThe word disappearsExpected outcomeThe word in the transcript field should appear when opening an already saved search with it.Severity levelS2ImpacNonekoot causcNoneACtvItVWork1oeApprovalso Summarise comments =Add internal note / Reolv to customenePro tip: press M to commen.100% K52 8 • Thu 28 May 13:12:42O ASK ROVO A ® $+ Create1Analyzing~ DetailsAssigneeReporterRequest TypeKnowledge basePriority levelDev TeamCanny Links® Lukas Kovalik@ Illyana Netseva• Reporta bugE View related articlesP2 MediumPlatform teamOpen Canny Links> More fields Labels, Time tracking, Type of InfoSec incident, Components (InfoSec), Client, Alfected u...> Automation 4 Rule executions> featureOS = Open featureos~ IntercomShowing 1 out of 1 linked conversations& Sona Subramanian..>> Sentry Sll Linked IssuesCreated 17 hours agoUpdated 3 hours ago@ Configure...
|
NULL
|
2338349941558420762
|
NULL
|
click
|
ocr
|
NULL
|
FirefoxViewhsttonooountrnPotLe.ToolsWVindownel:m.a FirefoxViewhsttonooountrnPotLe.ToolsWVindownel:m.awasson.neutolbcrviceocskforolcoo oror cucues custom s/oho"ooo0) JIMINNYPipelines - jiminny/app* (JY-20613) Allow owner's role to tText relayFeed - jiminny - Sentrya CloudWatch | su-weste1JY-20915 fic missing header by LJY-20963 fix deleted object impor• Login | SalesforcelimnasxceotionslEmailActivitytrM Inbox (1,732) - lukas.kovalic@jiminR (JY-20979) Resoive PHP 8.5.5 depmlimiomPlattorm Sprint 5 Q2 - Platform Te8 Jiminy** (SRD-6881) (0n demand) Transe8 Sona Subramanian at 27/05/20218 Illyana Netseva at 27/05/2026, 18a Jiminm.+ New TabQ Search< Back0 SRD-6881[On demand] Transcription in saved search disappears@ Link work itemAdd form& Add designCreatevIliyana Netseva ralsed this request via JiraMam request in portalHide detailsDescriptionI have tested the nudges (saved searches) with a word in the transcription field and the word disappears every time on EU, and a user has reported the same on US:the user session: [ LogRocketHere is a link to my session: [ LogRocketData CenteusSteps to reproduce1. open Jiminny on EU2. Create a search with a word in the transcript field3. Save the search and create a nuage.4. Ooen something else and then return to the search, the wordCustomer typeSMBActual outcomeThe word disappearsExpected outcomeThe word in the transcript field should appear when opening an already saved search with it.Severity levelS2ImpacNonekoot causcNoneACtvItVWork1oeApprovalso Summarise comments =Add internal note / Reolv to customenePro tip: press M to commen.100% K52 8 • Thu 28 May 13:12:42O ASK ROVO A ® $+ Create1Analyzing~ DetailsAssigneeReporterRequest TypeKnowledge basePriority levelDev TeamCanny Links® Lukas Kovalik@ Illyana Netseva• Reporta bugE View related articlesP2 MediumPlatform teamOpen Canny Links> More fields Labels, Time tracking, Type of InfoSec incident, Components (InfoSec), Client, Alfected u...> Automation 4 Rule executions> featureOS = Open featureos~ IntercomShowing 1 out of 1 linked conversations& Sona Subramanian..>> Sentry Sll Linked IssuesCreated 17 hours agoUpdated 3 hours ago@ Configure...
|
83187
|
NULL
|
NULL
|
NULL
|
|
83189
|
2872
|
66
|
2026-05-28T10:12:44.192572+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963164192_m2.jpg...
|
Firefox
|
JY-20963 fix deleted object import by LakyLak · Pu JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app — Work...
|
1
|
github.com/jiminny/app/pull/12121
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Close tab...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Close tab","depth":5,"bounds":{"left":0.06732048,"top":0.31883478,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
-4211860492474161855
|
-5743463221973877613
|
visual_change
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Close tab...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83190
|
2871
|
57
|
2026-05-28T10:12:42.994180+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963162994_m1.jpg...
|
Firefox
|
JY-20963 fix deleted object import by LakyLak · Pu JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app — Work...
|
1
|
github.com/jiminny/app/pull/12121
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
2851836541743944314
|
7224978872138212579
|
click
|
hybrid
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
SlackFileEditViewGoHistoryWindowHelpDOCKERDOCKER (-zsh)2c55fe91ca4148a230e32eadocker_lamp_12026] No failed transcriptidocker_lamp_18? Stadocker_lamp_1205 Ddocker_lamp_1roc/1/fd/1'2>&1docker_lamp_12026ONEdocker_lamp_1Gracefully Stopping...Container docker-blackfContainer docker-mariadContainer kibanaStoppiContainer docker_lamp_1Container docker-jiminnContainer ngrok StoppinContainer docker-datadoContainer docker-datadoContainer docker-blackfContainer kibana StoppeContainer elasticsearchContainer docker-jiminnContainer elasticsearchmariadb-11 2026-0ownngrokpReq="{err: ‹nil>mariadb-1ngrokt=2026restar2026-0t=2026on err=nilngrokt=2026f0743derr="reconnectinContainer docker_lamp_1Container ngrokError EContainer docker-mariadunexpected EOFerror during connect: Painers/ala97af7b5a28480What's next:Debug this Composelukas@Lukas-Kovaliks-Mav ALL VAULTS8My vaultExported88All items* FavouritesBinTYPESLoginCardIdentitySecure noteSSH keyFOLDERS+2FADCSV Import 28.01.22LastPass Import 1.11.21NAS UsersSalesloftStarter KitNo folderCOLLECTIONSPersonal collectionMy vaultSendQ [URL_WITH_CREDENTIALS] mJ2STigExRjaUT^BoFy8NFEDOhttps://blog.whitelabeltechnologies....J2STigExRjaUT^BoFy8NFEDOhttps://www.rescuetime.com/log..XDLHx3m/Vangseyhttps://www.rescuetime.com/login?…https://www.outsourcely.com/log..mLkl1230Shttps://www.outsourcely.com/login/Lkl1230Shttps://www.martinus.sk/login/?r..mLkl123Mhttps://www.martinus.sk/login/?redi..Lk/123Mhttps://www.jefit.com/login/m141122+HomeDMsActivityFilesLater...More+→Jiminny ...# infra-changes# infrastructure_dev# jbu-team-info# jiminny-bg# platform-team# platform-tickets# product_launches# random# releases# support# thank-yous# the_people_of jimi...° Direct messages. Stoyan TomovLo lliyana Netseva€ Vasil Vasilev& Petko Kashinski®. Galya Dimitrova8. Stefka Stoyanova%: Todor Stamatov&. Steliyan GeorgievC. Ves(8. MiraR. Nikolay Yankovdo James GrahamLukas Kovalik y... OApps100% CThu 28 May 13:12:42Describe what you are looking forStoyan Tomov• Messagest Add canvasO FilesMorev+сега погледFriday, May 22nd ~Lukas Kovalik 2:48 PMдаже не знаех че мога на prodStoyan Tomov 2:48 PMто се е ъпдейтнал lead-а в базата на моментаLukas Kovalik 3:25 PMда, има грешкав понеделник ще я деплойнаStoyan Tomov 3:31 PMdobreToday ~Lukas Kovalik 1:00 PMздрасти (edited)случайно да знеаш как работи днес ИлиянаStoyan Tomov 1:09 PMЗдрастиОт 3 часа е тяLukas Kovalik 1:09 PMок, ще я пиша тогавамерсиStoyan Tomov 1:10 PMза нъджовете лиMessage Stoyan Tomov......
|
83185
|
NULL
|
NULL
|
NULL
|
|
83191
|
2872
|
67
|
2026-05-28T10:12:47.263702+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963167263_m2.jpg...
|
Firefox
|
JY-20963 fix deleted object import by LakyLak · Pu JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app — Work...
|
1
|
github.com/jiminny/app/pull/12121
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to content
Skip to content
Open menu
Homepage (g then d)
jiminny
jiminny
app
app
Search or jump to…
Type
/
to search
Chat with Copilot
Open Copilot…
Create new...
All issues(g then i)
All pull requests
All repositories
You have unread notifications(g then n)
Open user navigation menu
Repository navigation
Repository navigation
Code
Code
Pull requests (36)
Pull requests
(
36
)
Agents
Agents
Actions
Actions
Wiki
Wiki
Security and quality (3)
Security and quality
(
3
)
Insights
Insights
Settings
Settings
JY-20963 fix deleted object import #12121 Edit title
JY-20963 fix deleted object import
#
12121
Edit title
Checks failing
Checks failing
Code
Code
Open
LakyLak
LakyLak
wants to merge 6 commits into
master
master
from
JY-20963-fix-import-on-deleted-entity
JY-20963-fix-import-on-deleted-entity
Copy head branch name to clipboard
Lines changed: 403 additions & 52 deletions
Conversation (4)
Conversation
(
4
)
Commits (6)
Commits
(
6
)
Checks (3)
Checks
(
3
)
Files changed (3)
Files changed
(
3
)
Open
JY-20963 fix deleted object import #12121 LakyLak wants to merge 6 commits into master from JY-20963-fix-import-on-deleted-entity Copy head branch name to clipboard
JY-20963 fix deleted object import
JY-20963 fix deleted object import
#
12121
LakyLak
LakyLak
wants to merge 6 commits into
master
master
from
JY-20963-fix-import-on-deleted-entity
JY-20963-fix-import-on-deleted-entity
Copy head branch name to clipboard
Conversation
Conversation
@LakyLak
Show options
LakyLak commented last week •
LakyLak
LakyLak
commented
last week...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Close tab","depth":5,"bounds":{"left":0.06732048,"top":0.31883478,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Skip to content","depth":1,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to content","depth":2,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open menu","depth":5,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Homepage (g then d)","depth":4,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"jiminny","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"jiminny","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"app","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"app","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Search or jump to…","depth":4,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Type","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"to search","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Chat with Copilot","depth":5,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"Open Copilot…","depth":4,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXMenuButton","text":"Create new...","depth":4,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"All issues(g then i)","depth":4,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"All pull requests","depth":4,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"All repositories","depth":4,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"You have unread notifications(g then n)","depth":4,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open user navigation menu","depth":4,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Repository navigation","depth":4,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Repository navigation","depth":5,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Code","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Code","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Pull requests (36)","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pull requests","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"36","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Agents","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Agents","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Actions","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Actions","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Wiki","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Wiki","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Security and quality (3)","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Security and quality","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"3","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Insights","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Insights","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Settings","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"JY-20963 fix deleted object import #12121 Edit title","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"JY-20963 fix deleted object import","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"#","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"12121","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit title","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Checks failing","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Checks failing","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Code","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Code","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Open","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"LakyLak","depth":9,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LakyLak","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"wants to merge 6 commits into","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"master","depth":9,"on_screen":false,"role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"master","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"from","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20963-fix-import-on-deleted-entity","depth":10,"on_screen":false,"role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963-fix-import-on-deleted-entity","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy head branch name to clipboard","depth":10,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Lines changed: 403 additions & 52 deletions","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Conversation (4)","depth":10,"on_screen":false,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"Conversation","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"4","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Commits (6)","depth":10,"on_screen":false,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Commits","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"6","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Checks (3)","depth":10,"on_screen":false,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Checks","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"3","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Files changed (3)","depth":10,"on_screen":false,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Files changed","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"3","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Open","depth":8,"bounds":{"left":0.34840426,"top":0.0726257,"width":0.011968086,"height":0.013567438},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"JY-20963 fix deleted object import #12121 LakyLak wants to merge 6 commits into master from JY-20963-fix-import-on-deleted-entity Copy head branch name to clipboard","depth":8,"bounds":{"left":0.36702126,"top":0.058260176,"width":0.21010639,"height":0.042298485},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20963 fix deleted object import","depth":10,"bounds":{"left":0.36702126,"top":0.05865922,"width":0.07912234,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import","depth":11,"bounds":{"left":0.36702126,"top":0.06304868,"width":0.07912234,"height":0.013567438},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"#","depth":10,"bounds":{"left":0.4488032,"top":0.06304868,"width":0.0028257978,"height":0.013567438},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"12121","depth":10,"bounds":{"left":0.45162898,"top":0.06304868,"width":0.011801862,"height":0.013567438},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"LakyLak","depth":12,"bounds":{"left":0.36702126,"top":0.08339984,"width":0.016123671,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LakyLak","depth":13,"bounds":{"left":0.36702126,"top":0.08339984,"width":0.016123671,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"wants to merge 6 commits into","depth":12,"bounds":{"left":0.38447472,"top":0.08339984,"width":0.058011968,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"master","depth":12,"bounds":{"left":0.44381648,"top":0.08180367,"width":0.018450798,"height":0.015163607},"on_screen":true,"role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"master","depth":13,"bounds":{"left":0.44581118,"top":0.083798885,"width":0.014461436,"height":0.011572227},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"from","depth":13,"bounds":{"left":0.4635971,"top":0.08339984,"width":0.008643617,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20963-fix-import-on-deleted-entity","depth":13,"bounds":{"left":0.47357047,"top":0.08180367,"width":0.09291888,"height":0.015163607},"on_screen":true,"role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963-fix-import-on-deleted-entity","depth":14,"bounds":{"left":0.47556517,"top":0.083798885,"width":0.08892952,"height":0.011572227},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy head branch name to clipboard","depth":13,"bounds":{"left":0.5678192,"top":0.07821229,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Conversation","depth":6,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Conversation","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"@LakyLak","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Show options","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXHeading","text":"LakyLak commented last week •","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXLink","text":"LakyLak","depth":10,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LakyLak","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"commented","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"last week","depth":9,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
-3424861501894665635
|
3519421621377758401
|
visual_change
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to content
Skip to content
Open menu
Homepage (g then d)
jiminny
jiminny
app
app
Search or jump to…
Type
/
to search
Chat with Copilot
Open Copilot…
Create new...
All issues(g then i)
All pull requests
All repositories
You have unread notifications(g then n)
Open user navigation menu
Repository navigation
Repository navigation
Code
Code
Pull requests (36)
Pull requests
(
36
)
Agents
Agents
Actions
Actions
Wiki
Wiki
Security and quality (3)
Security and quality
(
3
)
Insights
Insights
Settings
Settings
JY-20963 fix deleted object import #12121 Edit title
JY-20963 fix deleted object import
#
12121
Edit title
Checks failing
Checks failing
Code
Code
Open
LakyLak
LakyLak
wants to merge 6 commits into
master
master
from
JY-20963-fix-import-on-deleted-entity
JY-20963-fix-import-on-deleted-entity
Copy head branch name to clipboard
Lines changed: 403 additions & 52 deletions
Conversation (4)
Conversation
(
4
)
Commits (6)
Commits
(
6
)
Checks (3)
Checks
(
3
)
Files changed (3)
Files changed
(
3
)
Open
JY-20963 fix deleted object import #12121 LakyLak wants to merge 6 commits into master from JY-20963-fix-import-on-deleted-entity Copy head branch name to clipboard
JY-20963 fix deleted object import
JY-20963 fix deleted object import
#
12121
LakyLak
LakyLak
wants to merge 6 commits into
master
master
from
JY-20963-fix-import-on-deleted-entity
JY-20963-fix-import-on-deleted-entity
Copy head branch name to clipboard
Conversation
Conversation
@LakyLak
Show options
LakyLak commented last week •
LakyLak
LakyLak
commented
last week...
|
83189
|
NULL
|
NULL
|
NULL
|
|
83192
|
2871
|
58
|
2026-05-28T10:12:47.568149+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963167568_m1.jpg...
|
Firefox
|
JY-20963 fix deleted object import by LakyLak · Pu JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app — Work...
|
1
|
github.com/jiminny/app/pull/12121
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to content
Skip to content
Open menu
Homepage (g then d)
jiminny
jiminny
app
app
Search or jump to…
Type
/
to search
Chat with Copilot
Open Copilot…
Create new...
All issues(g then i)
All pull requests
All repositories
You have unread notifications(g then n)
Open user navigation menu
Repository navigation
Repository navigation
Code
Code
Pull requests (36)
Pull requests
(
36
)
Agents
Agents
Actions
Actions
Wiki
Wiki
Security and quality (3)
Security and quality
(
3
)
Insights
Insights
Settings
Settings
JY-20963 fix deleted object import #12121 Edit title
JY-20963 fix deleted object import
#
12121
Edit title
Checks failing
Checks failing
Code
Code
Open
LakyLak
LakyLak
wants to merge 6 commits into
master
master
from
JY-20963-fix-import-on-deleted-entity
JY-20963-fix-import-on-deleted-entity
Copy head branch name to clipboard
Lines changed: 403 additions & 52 deletions
Conversation (4)
Conversation
(
4
)
Commits (6)
Commits
(
6
)
Checks (3)
Checks
(
3
)
Files changed (3)
Files changed
(
3
)
Open
JY-20963 fix deleted object import #12121 LakyLak wants to merge 6 commits into master from JY-20963-fix-import-on-deleted-entity Copy head branch name to clipboard
JY-20963 fix deleted object import
JY-20963 fix deleted object import
#
12121
LakyLak
LakyLak
wants to merge 6 commits into
master
master
from
JY-20963-fix-import-on-deleted-entity
JY-20963-fix-import-on-deleted-entity
Copy head branch name to clipboard
Conversation
Conversation
@LakyLak
Show options
LakyLak commented last week •
LakyLak
LakyLak
commented
last week
last week
•
edited by nikolay-yankov
edited by nikolay-yankov
JIRA:
JIRA:
Changes:
Changes:
Fix import object if deleted
Add or remove reactions
LakyLak
LakyLak
and others
added
2
commits
last week
last week
@LakyLak
JY-20963
JY-20963
fix deleted object import
fix deleted object import
11 / 12 checks OK
0c151a1
0c151a1
@nikolay-yankov
Merge branch 'master' into
Merge branch 'master' into
JY-20963
JY-20963
-fix-import-on-deleted-entity
-fix-import-on-deleted-entity
Verified...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Close tab","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Skip to content","depth":1,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to content","depth":2,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open menu","depth":5,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Homepage (g then d)","depth":4,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"jiminny","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"jiminny","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"app","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"app","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Search or jump to…","depth":4,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Type","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"to search","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Chat with Copilot","depth":5,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"Open Copilot…","depth":4,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXMenuButton","text":"Create new...","depth":4,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"All issues(g then i)","depth":4,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"All pull requests","depth":4,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"All repositories","depth":4,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"You have unread notifications(g then n)","depth":4,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open user navigation menu","depth":4,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Repository navigation","depth":4,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Repository navigation","depth":5,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Code","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Code","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Pull requests (36)","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pull requests","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"36","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Agents","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Agents","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Actions","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Actions","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Wiki","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Wiki","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Security and quality (3)","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Security and quality","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"3","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Insights","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Insights","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Settings","depth":7,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Settings","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"JY-20963 fix deleted object import #12121 Edit title","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"JY-20963 fix deleted object import","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"#","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"12121","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit title","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Checks failing","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Checks failing","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Code","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Code","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Open","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"LakyLak","depth":9,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LakyLak","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"wants to merge 6 commits into","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"master","depth":9,"on_screen":false,"role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"master","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"from","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20963-fix-import-on-deleted-entity","depth":10,"on_screen":false,"role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963-fix-import-on-deleted-entity","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy head branch name to clipboard","depth":10,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Lines changed: 403 additions & 52 deletions","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Conversation (4)","depth":10,"on_screen":false,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"Conversation","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"4","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Commits (6)","depth":10,"on_screen":false,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Commits","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"6","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Checks (3)","depth":10,"on_screen":false,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Checks","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"3","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Files changed (3)","depth":10,"on_screen":false,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Files changed","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"3","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Open","depth":8,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"JY-20963 fix deleted object import #12121 LakyLak wants to merge 6 commits into master from JY-20963-fix-import-on-deleted-entity Copy head branch name to clipboard","depth":8,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20963 fix deleted object import","depth":10,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import","depth":11,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"#","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"12121","depth":10,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"LakyLak","depth":12,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LakyLak","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"wants to merge 6 commits into","depth":12,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"master","depth":12,"on_screen":true,"role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"master","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"from","depth":13,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20963-fix-import-on-deleted-entity","depth":13,"on_screen":true,"role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963-fix-import-on-deleted-entity","depth":14,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy head branch name to clipboard","depth":13,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Conversation","depth":6,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Conversation","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"@LakyLak","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Show options","depth":9,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXHeading","text":"LakyLak commented last week •","depth":8,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXLink","text":"LakyLak","depth":10,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LakyLak","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"commented","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"last week","depth":9,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"last week","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"•","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"edited by nikolay-yankov","depth":11,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"edited by nikolay-yankov","depth":13,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"JIRA:","depth":10,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"JIRA:","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"Changes:","depth":10,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Changes:","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Fix import object if deleted","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Add or remove reactions","depth":10,"on_screen":false,"help_text":"","role_description":"summary","subrole":"AXSummary","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"LakyLak","depth":8,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LakyLak","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"and others","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"added","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"2","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"commits","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"last week","depth":8,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"last week","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"@LakyLak","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"JY-20963","depth":8,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"fix deleted object import","depth":8,"on_screen":false,"help_text":"JY-20963 fix deleted object import","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"fix deleted object import","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"11 / 12 checks OK","depth":8,"on_screen":false,"help_text":"","role_description":"summary","subrole":"AXSummary","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"0c151a1","depth":8,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"0c151a1","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"@nikolay-yankov","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Merge branch 'master' into","depth":8,"on_screen":false,"help_text":"Merge branch 'master' into JY-20963-fix-import-on-deleted-entity","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Merge branch 'master' into","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20963","depth":8,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"-fix-import-on-deleted-entity","depth":8,"on_screen":false,"help_text":"Merge branch 'master' into JY-20963-fix-import-on-deleted-entity","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"-fix-import-on-deleted-entity","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Verified","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false}]...
|
-1744043211023248722
|
-8009792866345487167
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to content
Skip to content
Open menu
Homepage (g then d)
jiminny
jiminny
app
app
Search or jump to…
Type
/
to search
Chat with Copilot
Open Copilot…
Create new...
All issues(g then i)
All pull requests
All repositories
You have unread notifications(g then n)
Open user navigation menu
Repository navigation
Repository navigation
Code
Code
Pull requests (36)
Pull requests
(
36
)
Agents
Agents
Actions
Actions
Wiki
Wiki
Security and quality (3)
Security and quality
(
3
)
Insights
Insights
Settings
Settings
JY-20963 fix deleted object import #12121 Edit title
JY-20963 fix deleted object import
#
12121
Edit title
Checks failing
Checks failing
Code
Code
Open
LakyLak
LakyLak
wants to merge 6 commits into
master
master
from
JY-20963-fix-import-on-deleted-entity
JY-20963-fix-import-on-deleted-entity
Copy head branch name to clipboard
Lines changed: 403 additions & 52 deletions
Conversation (4)
Conversation
(
4
)
Commits (6)
Commits
(
6
)
Checks (3)
Checks
(
3
)
Files changed (3)
Files changed
(
3
)
Open
JY-20963 fix deleted object import #12121 LakyLak wants to merge 6 commits into master from JY-20963-fix-import-on-deleted-entity Copy head branch name to clipboard
JY-20963 fix deleted object import
JY-20963 fix deleted object import
#
12121
LakyLak
LakyLak
wants to merge 6 commits into
master
master
from
JY-20963-fix-import-on-deleted-entity
JY-20963-fix-import-on-deleted-entity
Copy head branch name to clipboard
Conversation
Conversation
@LakyLak
Show options
LakyLak commented last week •
LakyLak
LakyLak
commented
last week
last week
•
edited by nikolay-yankov
edited by nikolay-yankov
JIRA:
JIRA:
Changes:
Changes:
Fix import object if deleted
Add or remove reactions
LakyLak
LakyLak
and others
added
2
commits
last week
last week
@LakyLak
JY-20963
JY-20963
fix deleted object import
fix deleted object import
11 / 12 checks OK
0c151a1
0c151a1
@nikolay-yankov
Merge branch 'master' into
Merge branch 'master' into
JY-20963
JY-20963
-fix-import-on-deleted-entity
-fix-import-on-deleted-entity
Verified...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83193
|
2872
|
68
|
2026-05-28T10:12:50.185224+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963170185_m2.jpg...
|
Firefox
|
404 Not found — Work
|
1
|
sonarcloud.io/component_measures?id=jiminny_app&am sonarcloud.io/component_measures?id=jiminny_app&pullRequest=12121&metric=new_coverage&view=list...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
404 Not found
404 Not found
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Continuous Code Quality
Explore
Explore
Search
Help
Start Free
Start Free
Log in
Log in
The requested project does not exist, or you have not authenticated with SonarQube Cloud.
The requested project does not exist, or you have not authenticated with SonarQube Cloud.
Make sure the project has been analyzed successfully, hasn't been deleted, and that you are authenticated to SonarQube Cloud with a user account with permission to view the project.
Login
Login
Or
Go back to the homepage
Go back to the homepage
Error:
Project doesn't exist...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"404 Not found","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"404 Not found","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.02543218,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Close tab","depth":5,"bounds":{"left":0.06732048,"top":0.31883478,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Continuous Code Quality","depth":3,"bounds":{"left":0.08759973,"top":0.058260176,"width":0.04936835,"height":0.031923383},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Explore","depth":6,"bounds":{"left":0.14893617,"top":0.061452515,"width":0.020944148,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Explore","depth":7,"bounds":{"left":0.15093085,"top":0.06743815,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Search","depth":3,"bounds":{"left":0.91589093,"top":0.061452515,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Help","depth":3,"bounds":{"left":0.92918885,"top":0.061452515,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Free","depth":3,"bounds":{"left":0.9424867,"top":0.061452515,"width":0.027260639,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start Free","depth":6,"bounds":{"left":0.94514626,"top":0.06743815,"width":0.021941489,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Log in","depth":3,"bounds":{"left":0.9724069,"top":0.061452515,"width":0.019614361,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Log in","depth":6,"bounds":{"left":0.97539896,"top":0.06743815,"width":0.013630319,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"The requested project does not exist, or you have not authenticated with SonarQube Cloud.","depth":6,"bounds":{"left":0.46509308,"top":0.20670392,"width":0.14694148,"height":0.047885075},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"The requested project does not exist, or you have not authenticated with SonarQube Cloud.","depth":7,"bounds":{"left":0.4664229,"top":0.20909816,"width":0.14411569,"height":0.04349561},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Make sure the project has been analyzed successfully, hasn't been deleted, and that you are authenticated to SonarQube Cloud with a user account with permission to view the project.","depth":7,"bounds":{"left":0.4660904,"top":0.2877095,"width":0.14744017,"height":0.045889866},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Login","depth":6,"bounds":{"left":0.53357714,"top":0.35993615,"width":0.012466756,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login","depth":7,"bounds":{"left":0.53357714,"top":0.36113328,"width":0.012466756,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Or","depth":7,"bounds":{"left":0.53723407,"top":0.40263367,"width":0.0051529254,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go back to the homepage","depth":6,"bounds":{"left":0.5109708,"top":0.4441341,"width":0.057679523,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Go back to the homepage","depth":7,"bounds":{"left":0.5109708,"top":0.4441341,"width":0.057679523,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Error:","depth":6,"bounds":{"left":0.8636968,"top":0.96009576,"width":0.011968086,"height":0.013567438},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Project doesn't exist","depth":6,"bounds":{"left":0.8640292,"top":0.952514,"width":0.04488032,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
2327286422019287098
|
-1087800590374849306
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
404 Not found
404 Not found
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Continuous Code Quality
Explore
Explore
Search
Help
Start Free
Start Free
Log in
Log in
The requested project does not exist, or you have not authenticated with SonarQube Cloud.
The requested project does not exist, or you have not authenticated with SonarQube Cloud.
Make sure the project has been analyzed successfully, hasn't been deleted, and that you are authenticated to SonarQube Cloud with a user account with permission to view the project.
Login
Login
Or
Go back to the homepage
Go back to the homepage
Error:
Project doesn't exist...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83194
|
2871
|
59
|
2026-05-28T10:12:50.289464+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963170289_m1.jpg...
|
Firefox
|
404 Not found — Work
|
1
|
github.com/jiminny/app/pull/12121
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to content
Skip to content
Open menu
Homepage (g then d)
jiminny
jiminny
app
app
Search or jump to…
Type
/
to search
Chat with Copilot
Open Copilot…...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Close tab","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Skip to content","depth":0,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to content","depth":1,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open menu","depth":4,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Homepage (g then d)","depth":3,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"jiminny","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"jiminny","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"app","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"app","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Search or jump to…","depth":3,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Type","depth":6,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":6,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"to search","depth":6,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Chat with Copilot","depth":4,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"Open Copilot…","depth":3,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
|
2116471762872466994
|
-5700612505473358621
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to content
Skip to content
Open menu
Homepage (g then d)
jiminny
jiminny
app
app
Search or jump to…
Type
/
to search
Chat with Copilot
Open Copilot…...
|
83192
|
NULL
|
NULL
|
NULL
|
|
83195
|
2872
|
69
|
2026-05-28T10:12:51.799375+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963171799_m2.jpg...
|
Firefox
|
JY-20963 fix deleted object import by LakyLak · Pu JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app — Work...
|
1
|
github.com/jiminny/app/pull/12121
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to content
Skip to content
Open menu
Homepage (g then d)
jiminny
jiminny
app
app
Search or jump to…
Type
/
to search
Chat with Copilot
Open Copilot…
Create new...
All issues(g then i)
All pull requests
All repositories
You have unread notifications(g then n)
Open user navigation menu
Repository navigation
Repository navigation
Code
Code
Pull requests (36)
Pull requests
(
36
)
Agents
Agents
Actions
Actions
Wiki
Wiki
Security and quality (3)
Security and quality
(
3
)
Insights
Insights
Settings
Settings
JY-20963 fix deleted object import #12121 Edit title
JY-20963 fix deleted object import
#
12121
Edit title
Checks failing
Checks failing
Code
Code
Open
LakyLak
LakyLak
wants to merge 6 commits into
master
master
from
JY-20963-fix-import-on-deleted-entity
JY-20963-fix-import-on-deleted-entity
Copy head branch name to clipboard
Lines changed: 403 additions & 52 deletions
Conversation (4)
Conversation
(
4
)
Commits (6)
Commits
(
6
)
Checks (3)
Checks
(
3
)
Files changed (3)
Files changed
(
3
)
Open
JY-20963 fix deleted object import #12121 LakyLak wants to merge 6 commits into master from JY-20963-fix-import-on-deleted-entity Copy head branch name to clipboard
JY-20963 fix deleted object import
JY-20963 fix deleted object import
#
12121
LakyLak
LakyLak
wants to merge 6 commits into
master
master
from
JY-20963-fix-import-on-deleted-entity
JY-20963-fix-import-on-deleted-entity
Copy head branch name to clipboard
Conversation...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.14245346,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Close tab","depth":5,"bounds":{"left":0.06732048,"top":0.31883478,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Skip to content","depth":0,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to content","depth":1,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open menu","depth":4,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Homepage (g then d)","depth":3,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"jiminny","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"jiminny","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"app","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"app","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Search or jump to…","depth":3,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Type","depth":6,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"/","depth":6,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"to search","depth":6,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Chat with Copilot","depth":4,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXMenuButton","text":"Open Copilot…","depth":3,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXMenuButton","text":"Create new...","depth":3,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"All issues(g then i)","depth":3,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"All pull requests","depth":3,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"All repositories","depth":3,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"You have unread notifications(g then n)","depth":3,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Open user navigation menu","depth":3,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Repository navigation","depth":3,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Repository navigation","depth":4,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Code","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Code","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Pull requests (36)","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pull requests","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"36","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Agents","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Agents","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Actions","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Actions","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Wiki","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Wiki","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Security and quality (3)","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Security and quality","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"3","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Insights","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Insights","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Settings","depth":6,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Settings","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"JY-20963 fix deleted object import #12121 Edit title","depth":7,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"JY-20963 fix deleted object import","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"#","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"12121","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Edit title","depth":8,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Checks failing","depth":7,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Checks failing","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXMenuButton","text":"Code","depth":7,"on_screen":false,"help_text":"","role_description":"menu button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Code","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Open","depth":7,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"LakyLak","depth":9,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LakyLak","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"wants to merge 6 commits into","depth":9,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"master","depth":9,"on_screen":false,"role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"master","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"from","depth":10,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20963-fix-import-on-deleted-entity","depth":10,"on_screen":false,"role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963-fix-import-on-deleted-entity","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy head branch name to clipboard","depth":10,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Lines changed: 403 additions & 52 deletions","depth":8,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Conversation (4)","depth":10,"on_screen":false,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"Conversation","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"4","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Commits (6)","depth":10,"on_screen":false,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Commits","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"6","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Checks (3)","depth":10,"on_screen":false,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Checks","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"3","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Files changed (3)","depth":10,"on_screen":false,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Files changed","depth":11,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"(","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"3","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":")","depth":12,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Open","depth":8,"bounds":{"left":0.34840426,"top":0.0726257,"width":0.011968086,"height":0.013567438},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"JY-20963 fix deleted object import #12121 LakyLak wants to merge 6 commits into master from JY-20963-fix-import-on-deleted-entity Copy head branch name to clipboard","depth":8,"bounds":{"left":0.36702126,"top":0.058260176,"width":0.21010639,"height":0.042298485},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20963 fix deleted object import","depth":10,"bounds":{"left":0.36702126,"top":0.05865922,"width":0.07912234,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963 fix deleted object import","depth":11,"bounds":{"left":0.36702126,"top":0.06304868,"width":0.07912234,"height":0.013567438},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"#","depth":10,"bounds":{"left":0.4488032,"top":0.06304868,"width":0.0028257978,"height":0.013567438},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"12121","depth":10,"bounds":{"left":0.45162898,"top":0.06304868,"width":0.011801862,"height":0.013567438},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"LakyLak","depth":12,"bounds":{"left":0.36702126,"top":0.08339984,"width":0.016123671,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"LakyLak","depth":13,"bounds":{"left":0.36702126,"top":0.08339984,"width":0.016123671,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"wants to merge 6 commits into","depth":12,"bounds":{"left":0.38447472,"top":0.08339984,"width":0.058011968,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"master","depth":12,"bounds":{"left":0.44381648,"top":0.08180367,"width":0.018450798,"height":0.015163607},"on_screen":true,"role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"master","depth":13,"bounds":{"left":0.44581118,"top":0.083798885,"width":0.014461436,"height":0.011572227},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"from","depth":13,"bounds":{"left":0.4635971,"top":0.08339984,"width":0.008643617,"height":0.011971269},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"JY-20963-fix-import-on-deleted-entity","depth":13,"bounds":{"left":0.47357047,"top":0.08180367,"width":0.09291888,"height":0.015163607},"on_screen":true,"role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20963-fix-import-on-deleted-entity","depth":14,"bounds":{"left":0.47556517,"top":0.083798885,"width":0.08892952,"height":0.011572227},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Copy head branch name to clipboard","depth":13,"bounds":{"left":0.5678192,"top":0.07821229,"width":0.00930851,"height":0.022346368},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXHeading","text":"Conversation","depth":6,"on_screen":false,"help_text":"","role_description":"heading","subrole":"AXUnknown"}]...
|
5561319934715027276
|
-5703949865721203519
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to content
Skip to content
Open menu
Homepage (g then d)
jiminny
jiminny
app
app
Search or jump to…
Type
/
to search
Chat with Copilot
Open Copilot…
Create new...
All issues(g then i)
All pull requests
All repositories
You have unread notifications(g then n)
Open user navigation menu
Repository navigation
Repository navigation
Code
Code
Pull requests (36)
Pull requests
(
36
)
Agents
Agents
Actions
Actions
Wiki
Wiki
Security and quality (3)
Security and quality
(
3
)
Insights
Insights
Settings
Settings
JY-20963 fix deleted object import #12121 Edit title
JY-20963 fix deleted object import
#
12121
Edit title
Checks failing
Checks failing
Code
Code
Open
LakyLak
LakyLak
wants to merge 6 commits into
master
master
from
JY-20963-fix-import-on-deleted-entity
JY-20963-fix-import-on-deleted-entity
Copy head branch name to clipboard
Lines changed: 403 additions & 52 deletions
Conversation (4)
Conversation
(
4
)
Commits (6)
Commits
(
6
)
Checks (3)
Checks
(
3
)
Files changed (3)
Files changed
(
3
)
Open
JY-20963 fix deleted object import #12121 LakyLak wants to merge 6 commits into master from JY-20963-fix-import-on-deleted-entity Copy head branch name to clipboard
JY-20963 fix deleted object import
JY-20963 fix deleted object import
#
12121
LakyLak
LakyLak
wants to merge 6 commits into
master
master
from
JY-20963-fix-import-on-deleted-entity
JY-20963-fix-import-on-deleted-entity
Copy head branch name to clipboard
Conversation...
|
83193
|
NULL
|
NULL
|
NULL
|
|
83196
|
2871
|
60
|
2026-05-28T10:12:51.903014+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963171903_m1.jpg...
|
Firefox
|
JY-20963 fix deleted object import by LakyLak · Pu JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app — Work...
|
1
|
github.com/jiminny/app/pull/12121
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to content
Skip to content
Open menu
Homepage (g then d)
sonarcloud.io/component_measures?id=jiminny_app&pullRequest=12121&metric=new_coverage&view=list...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Close tab","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Skip to content","depth":0,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Skip to content","depth":1,"on_screen":false,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Open menu","depth":4,"on_screen":false,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Homepage (g then d)","depth":3,"on_screen":false,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"sonarcloud.io/component_measures?id=jiminny_app&pullRequest=12121&metric=new_coverage&view=list","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
4335754812427241783
|
-1088926485905087257
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to content
Skip to content
Open menu
Homepage (g then d)
sonarcloud.io/component_measures?id=jiminny_app&pullRequest=12121&metric=new_coverage&view=list...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83197
|
2872
|
70
|
2026-05-28T10:12:53.848647+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963173848_m2.jpg...
|
Firefox
|
404 Not found — Work
|
1
|
sonarcloud.io/component_measures?id=jiminny_app&am sonarcloud.io/component_measures?id=jiminny_app&pullRequest=12121&metric=new_coverage&view=list...
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
404 Not found
404 Not found
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Continuous Code Quality
Explore
Explore
Search
Help
Start Free
Start Free
Log in
Log in
The requested project does not exist, or you have not authenticated with SonarQube Cloud.
The requested project does not exist, or you have not authenticated with SonarQube Cloud.
Make sure the project has been analyzed successfully, hasn't been deleted, and that you are authenticated to SonarQube Cloud with a user account with permission to view the project.
Login
Login
Or
Go back to the homepage
Go back to the homepage
Error:
Project doesn't exist...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0018284575,"top":0.0518755,"width":0.038065158,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.039893616,"top":0.0518755,"width":0.037898935,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"bounds":{"left":0.0,"top":0.09497207,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"bounds":{"left":0.013297873,"top":0.10614525,"width":0.039228722,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"bounds":{"left":0.0028257978,"top":0.13288109,"width":0.03939495,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"bounds":{"left":0.0,"top":0.15203512,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.1632083,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"bounds":{"left":0.0028257978,"top":0.18994413,"width":0.020279255,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"bounds":{"left":0.0028257978,"top":0.21348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"bounds":{"left":0.015957447,"top":0.22466081,"width":0.04288564,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"bounds":{"left":0.0028257978,"top":0.2462091,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"bounds":{"left":0.015957447,"top":0.25738227,"width":0.041722074,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"bounds":{"left":0.0028257978,"top":0.27893057,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"bounds":{"left":0.015957447,"top":0.29010376,"width":0.1314827,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"404 Not found","depth":4,"bounds":{"left":0.0,"top":0.31165203,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"404 Not found","depth":5,"bounds":{"left":0.013297873,"top":0.32282522,"width":0.02543218,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Close tab","depth":5,"bounds":{"left":0.06732048,"top":0.31883478,"width":0.007978723,"height":0.01915403},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"bounds":{"left":0.0,"top":0.3443735,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"bounds":{"left":0.013297873,"top":0.35554668,"width":0.030917553,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"bounds":{"left":0.0,"top":0.37709498,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"bounds":{"left":0.013297873,"top":0.38826814,"width":0.24301861,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"bounds":{"left":0.0,"top":0.40981644,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"bounds":{"left":0.013297873,"top":0.42098963,"width":0.09740692,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"bounds":{"left":0.0,"top":0.4425379,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.4537111,"width":0.08543883,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.47525936,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.48643255,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"bounds":{"left":0.0,"top":0.5079808,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"bounds":{"left":0.013297873,"top":0.519154,"width":0.10106383,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"bounds":{"left":0.0028257978,"top":0.54588985,"width":0.007978723,"height":0.01915403},"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0028257978,"top":0.56943333,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.015957447,"top":0.5806065,"width":0.013297873,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"bounds":{"left":0.0028257978,"top":0.60215485,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"bounds":{"left":0.015957447,"top":0.61332804,"width":0.1271609,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6348763,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.6460495,"width":0.12799202,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"bounds":{"left":0.0028257978,"top":0.6675978,"width":0.07679521,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"bounds":{"left":0.015957447,"top":0.67877096,"width":0.12134308,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"bounds":{"left":0.0,"top":0.70031923,"width":0.07962101,"height":0.032721467},"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"bounds":{"left":0.013297873,"top":0.7114924,"width":0.013131649,"height":0.010774142},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"bounds":{"left":0.0028257978,"top":0.73463684,"width":0.07413564,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"bounds":{"left":0.0028257978,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"bounds":{"left":0.013796543,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"bounds":{"left":0.024933511,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"bounds":{"left":0.036070477,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"bounds":{"left":0.04720745,"top":0.97007185,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Continuous Code Quality","depth":3,"bounds":{"left":0.08759973,"top":0.058260176,"width":0.04936835,"height":0.031923383},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Explore","depth":6,"bounds":{"left":0.14893617,"top":0.061452515,"width":0.020944148,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Explore","depth":7,"bounds":{"left":0.15093085,"top":0.06743815,"width":0.016954787,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Search","depth":3,"bounds":{"left":0.91589093,"top":0.061452515,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Help","depth":3,"bounds":{"left":0.92918885,"top":0.061452515,"width":0.010638298,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Free","depth":3,"bounds":{"left":0.9424867,"top":0.061452515,"width":0.027260639,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start Free","depth":6,"bounds":{"left":0.94514626,"top":0.06743815,"width":0.021941489,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Log in","depth":3,"bounds":{"left":0.9724069,"top":0.061452515,"width":0.019614361,"height":0.025538707},"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Log in","depth":6,"bounds":{"left":0.97539896,"top":0.06743815,"width":0.013630319,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"The requested project does not exist, or you have not authenticated with SonarQube Cloud.","depth":6,"bounds":{"left":0.46509308,"top":0.20670392,"width":0.14694148,"height":0.047885075},"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"The requested project does not exist, or you have not authenticated with SonarQube Cloud.","depth":7,"bounds":{"left":0.4664229,"top":0.20909816,"width":0.14411569,"height":0.04349561},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Make sure the project has been analyzed successfully, hasn't been deleted, and that you are authenticated to SonarQube Cloud with a user account with permission to view the project.","depth":7,"bounds":{"left":0.4660904,"top":0.2877095,"width":0.14744017,"height":0.045889866},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Login","depth":6,"bounds":{"left":0.53357714,"top":0.35993615,"width":0.012466756,"height":0.015961692},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login","depth":7,"bounds":{"left":0.53357714,"top":0.36113328,"width":0.012466756,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Or","depth":7,"bounds":{"left":0.53723407,"top":0.40263367,"width":0.0051529254,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go back to the homepage","depth":6,"bounds":{"left":0.5109708,"top":0.4441341,"width":0.057679523,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Go back to the homepage","depth":7,"bounds":{"left":0.5109708,"top":0.4441341,"width":0.057679523,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Error:","depth":6,"bounds":{"left":0.8636968,"top":0.96009576,"width":0.011968086,"height":0.013567438},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Project doesn't exist","depth":6,"bounds":{"left":0.8640292,"top":0.952514,"width":0.04488032,"height":0.01396648},"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
2327286422019287098
|
-1087800590374849306
|
visual_change
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
404 Not found
404 Not found
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Continuous Code Quality
Explore
Explore
Search
Help
Start Free
Start Free
Log in
Log in
The requested project does not exist, or you have not authenticated with SonarQube Cloud.
The requested project does not exist, or you have not authenticated with SonarQube Cloud.
Make sure the project has been analyzed successfully, hasn't been deleted, and that you are authenticated to SonarQube Cloud with a user account with permission to view the project.
Login
Login
Or
Go back to the homepage
Go back to the homepage
Error:
Project doesn't exist...
|
NULL
|
NULL
|
NULL
|
NULL
|
|
83198
|
2871
|
61
|
2026-05-28T10:12:54.840264+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963174840_m1.jpg...
|
Firefox
|
404 Not found — Work
|
1
|
github.com/jiminny/app/pull/12121
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
404 Not found
404 Not found
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Continuous Code Quality
Explore
Explore
Search
Help
Start Free
Start Free
Log in
Log in
The requested project does not exist, or you have not authenticated with SonarQube Cloud.
The requested project does not exist, or you have not authenticated with SonarQube Cloud.
Make sure the project has been analyzed successfully, hasn't been deleted, and that you are authenticated to SonarQube Cloud with a user account with permission to view the project.
Login
Login
Or
Go back to the homepage
Go back to the homepage
Error:
Project doesn't exist...
|
[{"role":"AXRadioButton","text [{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Pipelines - jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Pipelines - jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"BE upgrade libraries","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXRadioButton","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20613] Allow owner's role to be selected when setting up a trial - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Text relay","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Feed — jiminny — Sentry","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Feed — jiminny — Sentry","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"CloudWatch | eu-west-1","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"CloudWatch | eu-west-1","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"404 Not found","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":true},{"role":"AXStaticText","text":"404 Not found","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Close tab","depth":5,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXRadioButton","text":"Login | Salesforce","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login | Salesforce","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny\\Exceptions\\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Inbox (1,732) - lukas.kovalik@jiminny.com - Jiminny Mail","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[JY-20979] Resolve PHP 8.5.5 deprications - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Unnamed Group","depth":4,"on_screen":true,"role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":true},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"[SRD-6881] [On demand] Transcription in saved search disappears - Jira","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXRadioButton","text":"Jiminny","depth":4,"on_screen":true,"help_text":"","role_description":"tab","subrole":"AXTabButton","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Jiminny","depth":5,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"New Tab","depth":4,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Customize sidebar","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open Google Gemini (⌃X)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Tabs from other devices","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open history (⇧⌘H)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXCheckBox","text":"Open bookmarks (⌘B)","depth":6,"on_screen":true,"help_text":"","role_description":"toggle button","subrole":"AXToggle","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Continuous Code Quality","depth":3,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXLink","text":"Explore","depth":6,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Explore","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Search","depth":3,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXButton","text":"Help","depth":3,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Free","depth":3,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Start Free","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXButton","text":"Log in","depth":3,"on_screen":true,"help_text":"","role_description":"button","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Log in","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXHeading","text":"The requested project does not exist, or you have not authenticated with SonarQube Cloud.","depth":6,"on_screen":true,"help_text":"","role_description":"heading","subrole":"AXUnknown"},{"role":"AXStaticText","text":"The requested project does not exist, or you have not authenticated with SonarQube Cloud.","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Make sure the project has been analyzed successfully, hasn't been deleted, and that you are authenticated to SonarQube Cloud with a user account with permission to view the project.","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Login","depth":6,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Login","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Or","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXLink","text":"Go back to the homepage","depth":6,"on_screen":true,"help_text":"","role_description":"link","subrole":"AXUnknown","is_enabled":true,"is_focused":false,"is_selected":false},{"role":"AXStaticText","text":"Go back to the homepage","depth":7,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Error:","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"},{"role":"AXStaticText","text":"Project doesn't exist","depth":6,"on_screen":true,"help_text":"","role_description":"text","subrole":"AXUnknown"}]...
|
2327286422019287098
|
-1087800590374849306
|
click
|
accessibility
|
NULL
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
404 Not found
404 Not found
Close tab
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Continuous Code Quality
Explore
Explore
Search
Help
Start Free
Start Free
Log in
Log in
The requested project does not exist, or you have not authenticated with SonarQube Cloud.
The requested project does not exist, or you have not authenticated with SonarQube Cloud.
Make sure the project has been analyzed successfully, hasn't been deleted, and that you are authenticated to SonarQube Cloud with a user account with permission to view the project.
Login
Login
Or
Go back to the homepage
Go back to the homepage
Error:
Project doesn't exist...
|
83196
|
NULL
|
NULL
|
NULL
|
|
83199
|
2872
|
71
|
2026-05-28T10:12:54.942370+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963174942_m2.jpg...
|
Firefox
|
JY-20963 fix deleted object import by LakyLak · Pu JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app — Work...
|
1
|
github.com/jiminny/app/pull/12121
|
monitor_2
|
NULL
|
NULL
|
NULL
|
NULL
|
Firefox..••+EditViewHistoryooonnsinssroitesToolsWi Firefox..••+EditViewHistoryooonnsinssroitesToolsWindowHelpsonarcloud.io/component_measures?id=jiminny_app&pullRequest=121218metricerB sonarQubeExploreB40@ X 100%42 8• Thu 28 May 13:12:54a o Start Free) LoginPipelines - jiminny/appBE uporade libraries(JY-20613) Allow owner's role to bText relayFeed - jminny - Sentrya CloudWatch | su-weste1JY-20915 fi missing header by !404 Not foundLogin | Salesforce.Jimine/ExceotionslEmailActivitvteM Inbox (1,732) - lukas.kovalic@jiminR (JY-20979) Rescive PHP 8.5.5 depmlimicoPlattorm Sprint 5 Q2 - Plattorm TeThe requested project does not exist, or youhave not authenticated with SonarQube Cloud.Make sure the project has been analyzed successfully, hasn't beendeleted, and that vou are authenticated to Sonaroune Cloud with aluser account with permission to view the project.LOCInGo back to the homepage8) Jiminny** (SRD-6881) (0n demand) Transe8 Sona Subramanian at 27/05/202€8 Iliyana Netseva at 27/05/2026, 18a Jiminm.+ New Tab• Project doesn't exist...
|
NULL
|
6394016543045818932
|
NULL
|
click
|
ocr
|
NULL
|
Firefox..••+EditViewHistoryooonnsinssroitesToolsWi Firefox..••+EditViewHistoryooonnsinssroitesToolsWindowHelpsonarcloud.io/component_measures?id=jiminny_app&pullRequest=121218metricerB sonarQubeExploreB40@ X 100%42 8• Thu 28 May 13:12:54a o Start Free) LoginPipelines - jiminny/appBE uporade libraries(JY-20613) Allow owner's role to bText relayFeed - jminny - Sentrya CloudWatch | su-weste1JY-20915 fi missing header by !404 Not foundLogin | Salesforce.Jimine/ExceotionslEmailActivitvteM Inbox (1,732) - lukas.kovalic@jiminR (JY-20979) Rescive PHP 8.5.5 depmlimicoPlattorm Sprint 5 Q2 - Plattorm TeThe requested project does not exist, or youhave not authenticated with SonarQube Cloud.Make sure the project has been analyzed successfully, hasn't beendeleted, and that vou are authenticated to Sonaroune Cloud with aluser account with permission to view the project.LOCInGo back to the homepage8) Jiminny** (SRD-6881) (0n demand) Transe8 Sona Subramanian at 27/05/202€8 Iliyana Netseva at 27/05/2026, 18a Jiminm.+ New Tab• Project doesn't exist...
|
83197
|
NULL
|
NULL
|
NULL
|
|
83200
|
2871
|
62
|
2026-05-28T10:12:56.331212+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-28/1779 /Users/lukas/.screenpipe/data/data/2026-05-28/1779963176331_m1.jpg...
|
Firefox
|
JY-20963 fix deleted object import by LakyLak · Pu JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app — Work...
|
1
|
github.com/jiminny/app/pull/12121
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
SlackFileEditViewGoHistoryWindowHelpDOCKERDOCKER ( SlackFileEditViewGoHistoryWindowHelpDOCKERDOCKER (-zsh)2c55fe91ca4148a230e32eadocker_lamp_12026] No failed transcriptidocker_lamp_18? Stadocker_lamp_1205 Ddocker_lamp_1roc/1/fd/1'2>&1docker_lamp_12026ONEdocker_lamp_1Gracefully Stopping...Container docker-blackfContainer docker-mariadContainer kibanaStoppiContainer docker_lamp_1Container docker-jiminnContainer ngrok StoppinContainer docker-datadoContainer docker-datadoContainer docker-blackfContainer kibana StoppeContainer elasticsearchContainer docker-jiminnContainer elasticsearchmariadb-11 2026-0ownngrokpReq="{err: ‹nil>mariadb-1ngrokt=2026restar2026-0t=2026on err=nilngrokt=2026f0743derr="reconnectinContainer docker_lamp_1Container ngrokError EContainer docker-mariadunexpected EOFerror during connect: Painers/ala97af7b5a28480What's next:Debug this Composelukas@Lukas-Kovaliks-Mav ALL VAULTS8My vaultExported88All items* FavouritesBinTYPESLoginCardIdentitySecure noteSSH keyFOLDERS+2FADCSV Import 28.01.22LastPass Import 1.11.21NAS UsersSalesloftStarter KitNo folderCOLLECTIONSPersonal collectionMy vaultSendQ [URL_WITH_CREDENTIALS] mJ2STigExRjaUT^BoFy8NFEDOhttps://blog.whitelabeltechnologies....J2STigExRjaUT^BoFy8NFEDOhttps://www.rescuetime.com/log..XDLHx3m/Vangseyhttps://www.rescuetime.com/login?…https://www.outsourcely.com/log..mLkl1230Shttps://www.outsourcely.com/login/Lkl1230Shttps://www.martinus.sk/login/?r..mLkl123Mhttps://www.martinus.sk/login/?redi..Lk/123Mhttps://www.jefit.com/login/m141122+HomeDMsActivityFilesLater...More+→Jiminny ...# infra-changes# infrastructure_dev# jbu-team-info# jiminny-bg# platform-team# platform-tickets# product_launches# random# releases# support# thank-yous# the_people_of jimi...° Direct messages. Stoyan TomovLo lliyana Netseva€ Vasil Vasilev& Petko Kashinski®. Galya Dimitrova8. Stefka Stoyanova%: Todor Stamatov&. Steliyan GeorgievC. Ves(8. MiraR. Nikolay Yankovdo James GrahamLukas Kovalik y... OApps100% CThu 28 May 13:12:56Describe what you are looking forStoyan Tomov• Messagest Add canvasO FilesMorev+сега погледFriday, May 22nd ~Lukas Kovalik 2:48 PMдаже не знаех че мога на prodStoyan Tomov 2:48 PMто се е ъпдейтнал lead-а в базата на моментаLukas Kovalik 3:25 PMда, има грешкав понеделник ще я деплойнаStoyan Tomov 3:31 PMdobreToday ~Lukas Kovalik 1:00 PMздрасти (edited)случайно да знеаш как работи днес ИлиянаStoyan Tomov 1:09 PMЗдрастиОт 3 часа е тяLukas Kovalik 1:09 PMок, ще я пиша тогавамерсиStoyan Tomov 1:10 PMза нъджовете лиMessage Stoyan Tomov......
|
NULL
|
-5219827590349130575
|
NULL
|
click
|
ocr
|
NULL
|
SlackFileEditViewGoHistoryWindowHelpDOCKERDOCKER ( SlackFileEditViewGoHistoryWindowHelpDOCKERDOCKER (-zsh)2c55fe91ca4148a230e32eadocker_lamp_12026] No failed transcriptidocker_lamp_18? Stadocker_lamp_1205 Ddocker_lamp_1roc/1/fd/1'2>&1docker_lamp_12026ONEdocker_lamp_1Gracefully Stopping...Container docker-blackfContainer docker-mariadContainer kibanaStoppiContainer docker_lamp_1Container docker-jiminnContainer ngrok StoppinContainer docker-datadoContainer docker-datadoContainer docker-blackfContainer kibana StoppeContainer elasticsearchContainer docker-jiminnContainer elasticsearchmariadb-11 2026-0ownngrokpReq="{err: ‹nil>mariadb-1ngrokt=2026restar2026-0t=2026on err=nilngrokt=2026f0743derr="reconnectinContainer docker_lamp_1Container ngrokError EContainer docker-mariadunexpected EOFerror during connect: Painers/ala97af7b5a28480What's next:Debug this Composelukas@Lukas-Kovaliks-Mav ALL VAULTS8My vaultExported88All items* FavouritesBinTYPESLoginCardIdentitySecure noteSSH keyFOLDERS+2FADCSV Import 28.01.22LastPass Import 1.11.21NAS UsersSalesloftStarter KitNo folderCOLLECTIONSPersonal collectionMy vaultSendQ [URL_WITH_CREDENTIALS] mJ2STigExRjaUT^BoFy8NFEDOhttps://blog.whitelabeltechnologies....J2STigExRjaUT^BoFy8NFEDOhttps://www.rescuetime.com/log..XDLHx3m/Vangseyhttps://www.rescuetime.com/login?…https://www.outsourcely.com/log..mLkl1230Shttps://www.outsourcely.com/login/Lkl1230Shttps://www.martinus.sk/login/?r..mLkl123Mhttps://www.martinus.sk/login/?redi..Lk/123Mhttps://www.jefit.com/login/m141122+HomeDMsActivityFilesLater...More+→Jiminny ...# infra-changes# infrastructure_dev# jbu-team-info# jiminny-bg# platform-team# platform-tickets# product_launches# random# releases# support# thank-yous# the_people_of jimi...° Direct messages. Stoyan TomovLo lliyana Netseva€ Vasil Vasilev& Petko Kashinski®. Galya Dimitrova8. Stefka Stoyanova%: Todor Stamatov&. Steliyan GeorgievC. Ves(8. MiraR. Nikolay Yankovdo James GrahamLukas Kovalik y... OApps100% CThu 28 May 13:12:56Describe what you are looking forStoyan Tomov• Messagest Add canvasO FilesMorev+сега погледFriday, May 22nd ~Lukas Kovalik 2:48 PMдаже не знаех че мога на prodStoyan Tomov 2:48 PMто се е ъпдейтнал lead-а в базата на моментаLukas Kovalik 3:25 PMда, има грешкав понеделник ще я деплойнаStoyan Tomov 3:31 PMdobreToday ~Lukas Kovalik 1:00 PMздрасти (edited)случайно да знеаш как работи днес ИлиянаStoyan Tomov 1:09 PMЗдрастиОт 3 часа е тяLukas Kovalik 1:09 PMок, ще я пиша тогавамерсиStoyan Tomov 1:10 PMза нъджовете лиMessage Stoyan Tomov......
|
NULL
|
NULL
|
NULL
|
NULL
|