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2026-05-20T08:23:42.175639+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-20/1779 /Users/lukas/.screenpipe/data/data/2026-05-20/1779265422175_m1.jpg...
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faVsco.js – UserInvitationDTOTest.php
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup, but local branch is out of sync with remote","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.02111111},"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.014583333,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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1434938327193753565
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5862518280840782360
|
idle
|
accessibility
|
NULL
|
Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"bounds":{"left":0.025930852,"top":0.019952115,"width":0.03856383,"height":0.025538707},"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"bounds":{"left":0.064494684,"top":0.019952115,"width":0.13131648,"height":0.025538707},"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup, but local branch is out of sync with remote","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"bounds":{"left":0.83610374,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"bounds":{"left":0.85139626,"top":0.019952115,"width":0.06416223,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9155585,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"bounds":{"left":0.9773936,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"bounds":{"left":0.9886968,"top":0.019952115,"width":0.011303186,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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1434938327193753565
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5862518280840782360
|
idle
|
accessibility
|
NULL
|
Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup, but local branch is out of sync with remote","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.02111111},"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.014583333,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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1434938327193753565
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5862518280840782360
|
idle
|
accessibility
|
NULL
|
Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"bounds":{"left":0.025930852,"top":0.019952115,"width":0.03856383,"height":0.025538707},"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"bounds":{"left":0.064494684,"top":0.019952115,"width":0.13131648,"height":0.025538707},"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup, but local branch is out of sync with remote","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"bounds":{"left":0.83610374,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"bounds":{"left":0.85139626,"top":0.019952115,"width":0.06416223,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9155585,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"bounds":{"left":0.9773936,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"bounds":{"left":0.9886968,"top":0.019952115,"width":0.011303186,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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1434938327193753565
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5862518280840782360
|
idle
|
accessibility
|
NULL
|
Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.014583333,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"}]...
|
5067029653404846077
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-2904413786772262564
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click
|
accessibility
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NULL
|
Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
UserInvitationDTOTest
Run 'UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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faVsco.js – UserInvitationDTOTest.php
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
UserInvitationDTOTest
Run 'UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'
More Actions
JetBrains AI
Search Everywhere
IDE and Project Settings
Sync Changes
Hide This Notification
Code changed:
Hide
1
Previous Highlighted Error
Next Highlighted Error
<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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/** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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click
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
UserInvitationDTOTest
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Debug 'UserInvitationDTOTest'
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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60888
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2026-05-20T08:24:52.021447+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-20/1779 /Users/lukas/.screenpipe/data/data/2026-05-20/1779265492021_m1.jpg...
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faVsco.js – UserInvitationDTOTest.php
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
UserInvitationDTOTest
Run 'UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'
More Actions
JetBrains AI
Search Everywhere
IDE and Project Settings
Sync Changes
Hide This Notification
Code changed:
Hide
1
Previous Highlighted Error
Next Highlighted Error
<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup, but local branch is out of sync with remote","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.02111111},"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.015277778,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.014583333,"height":0.025555555},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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1434938327193753565
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5862518280840782360
|
idle
|
accessibility
|
NULL
|
Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"bounds":{"left":0.025930852,"top":0.019952115,"width":0.03856383,"height":0.025538707},"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"bounds":{"left":0.064494684,"top":0.019952115,"width":0.13131648,"height":0.025538707},"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup, but local branch is out of sync with remote","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"bounds":{"left":0.83610374,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"bounds":{"left":0.85139626,"top":0.019952115,"width":0.06416223,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9155585,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"bounds":{"left":0.9773936,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"bounds":{"left":0.9886968,"top":0.019952115,"width":0.011303186,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.00731383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.006981383,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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1434938327193753565
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5862518280840782360
|
idle
|
accessibility
|
NULL
|
Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
Project
Project...
|
[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup, but local branch is out of sync with remote","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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1281172772322589695
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5862236805864071704
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click
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accessibility
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NULL
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
Project
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|
2026-05-20T08:24:58.759212+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-20/1779 /Users/lukas/.screenpipe/data/data/2026-05-20/1779265498759_m2.jpg...
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PhpStorm
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faVsco.js – UserInvitationDTOTest.php
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monitor_2
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}...
|
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Error","depth":4,"bounds":{"left":0.41223404,"top":0.09896249,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.4195479,"top":0.09896249,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.09736632,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
|
44428070714842462
|
-2903850562209369772
|
click
|
accessibility
|
NULL
|
Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
UserInvitationDTOTest
Run 'UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'
More Actions
JetBrains AI
Search Everywhere
IDE and Project Settings
Sync Changes
Hide This Notification
Code changed:
Hide
1
Previous Highlighted Error
Next Highlighted Error
<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}...
|
60898
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NULL
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NULL
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NULL
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60901
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2170
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4
|
2026-05-20T08:24:59.461311+00:00
|
/Users/lukas/.screenpipe/data/data/2026-05-20/1779 /Users/lukas/.screenpipe/data/data/2026-05-20/1779265499461_m1.jpg...
|
PhpStorm
|
faVsco.js – UserInvitationDTOTest.php
|
1
|
NULL
|
monitor_1
|
NULL
|
NULL
|
NULL
|
NULL
|
Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
UserInvitationDTOTest
Run 'UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'
More Actions
JetBrains AI
Search Everywhere
IDE and Project Settings
Sync Changes
Hide This Notification
Code changed:
Hide
1
Previous Highlighted Error
Next Highlighted Error
<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup, but local branch is out of sync with remote","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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1434938327193753565
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5862518280840782360
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click
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accessibility
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NULL
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Connections","depth":5,"bounds":{"left":0.83610374,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"bounds":{"left":0.85139626,"top":0.019952115,"width":0.06416223,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Rerun 'PHPUnit: UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9155585,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Stop 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9494681,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"bounds":{"left":0.9773936,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"bounds":{"left":0.9886968,"top":0.019952115,"width":0.011303186,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.40325797,"top":0.10055866,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.41223404,"top":0.09896249,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.4195479,"top":0.09896249,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.0,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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-104932467384652312
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5790179211826143768
|
visual_change
|
accessibility
|
NULL
|
Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
Rerun 'PHPUnit: UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'
Stop 'UserInvitationDTOTest'
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup, but local branch is out of sync with remote","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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SlackFileEditViewGoHistoryWindowHelpAPPDOCKER₴81Last login: Wed May 20 09:14:49on ttys007DEV (-zsh)O 82Poetry could not find a pyproject.toml file in /Users/lukas/jiminny/app or its parentsPoetry could notfind a pyproject.tomlfile in /Users/lukas/jiminny/app or its parentslukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/Jiminny/app (JY-20915-add-domain-specific-emaidocker exec -it docker_lamp_1 bash-c "mv /usr/local/etc/php/conf.d/xdebug.ini ~/xdebug.irWhat's next:Try Docker Debug for seamless, persistentdebugging tools in any container or image →Learn moreat https://docs.docker.com/go/debug-cli/dockerexec-it docker_lamp_1supervisorctlrestartalljiminny-worker-processing-delayed: jiminny-worker-processing-delayed_00: stoppedworker-download:worker-download_00:stoppedjiminny-worker-processing-2:jiminny-worker-processing-2_00: stoppedjiminny-worker-processing-3:jiminny-worker-processing-3_00: stoppedjiminny-worker-processing-4:jiminny-worker-processing-4_00: stoppedjiminny-worker-processing-5:jiminny-worker-processing-5_00: stoppedworker-analytics:worker-analytics_00: stoppedworker-crm-update:worker-crm-update_00: stoppedworker-nudges:worker-nudges_00: stoppedworker-audio:worker-audio_00: stoppedjiminny-worker-processing-1:jiminny-worker-processing-1_00: stoppedworker:worker_00: stoppedworker-calendar:worker-calendar_00:stoppedworker-conferences:worker-conferences_00: stoppedworker-crm-sync:worker-crm-sync_00:stoppedworker-emails:worker-emails_00: stoppedworker-es-update:worker-es-update_00: stoppedartisan-schedule:artisan-schedule_00: stoppedartisan-schedule:artisan-schedule_00: startedjiminny-worker-processing-1:jiminny-worker-processing-1_00: startedjiminny-worker-processing-2:jiminny-worker-processing-2_00: startedjiminny-worker-processing-3:jiminny-worker-processing-3_00: startedjiminny-worker-processing-4:jiminny-worker-processing-4_00: startedjiminny-worker-processing-5:jiminny-worker-processing-5_00:startedjiminny-worker-processing-delayed:jiminny-worker-processing-delayed_00: startedworker:worker_00: startedworker-analytics:worker-analytics_00:startedworker-audio:worker-audio_00: startedworker-calendar:worker-calendar_00:startedworker-conferences:worker-conferences_00: startedworker-crm-sync:worker-crm-sync_00: startedworker-crm-update:worker-crm-update_00: startedworker-download:worker-download_00:startedHomeDMsActivityFilesLater..•More+(ahlLunch - in 35 m100% <78•ED→Jiminny... v# generar# happy_birthday# jiminny-bg# platform-tickets# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of jimi...Wed 20 May 11:25:06Describe what you are looking forJira CloudHomeMessagesAbout• Direct messagese. Aneliya AngelovaStoyan Tanevdo James Grahamã. Stefka StoyanovaP. Nikolay Yankov% Galya Dimitrova€. Vasil Vasilev. Stoyan Tomov*:Todor StamatovMario GeorgievNikolay IvanovLukas Kovalik y... Ov 2 new messagesTrying to enable a report that has a deletedprompt:CommentMore actions...Today ~NewJira Cloud APP 11:20 AMNikolay Yankov commented on a Story you areassigned toJY-20615 Notify the user if a SS is deleted but isused in AJ ReportThe new modal:CommentMore actions...Nikolay Yankov edited a comment on a Storyyou are assigned toJY-20615 Notify the user if a SS is deleted but isused in AJ ReportThe new modal:CommentMore actions...i: AppsS Jira CloudToastMessage Jira Cloud+...
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
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[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"bounds":{"left":0.025930852,"top":0.019952115,"width":0.03856383,"height":0.025538707},"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"bounds":{"left":0.064494684,"top":0.019952115,"width":0.13131648,"height":0.025538707},"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup, but local branch is out of sync with remote","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"bounds":{"left":0.83610374,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"bounds":{"left":0.85139626,"top":0.019952115,"width":0.06416223,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9155585,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"bounds":{"left":0.9773936,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"bounds":{"left":0.9886968,"top":0.019952115,"width":0.011303186,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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PhostormVIewINavicarecodeLaravelKeractorWindowmelpFV faVsco.js#12092 on JY-20613-allow-owner-role-on-team-setupProiect© UserInvitationDTOTest.php X© MatchActivityCrmData.phppnp aol Vz.onoJiminnyDeougcommana.phpc) ClientTest.pnptinal class userinviraclonululest excends lestuasephp customer api.phpphp embedded.phppublic tunction testcreaterrominvitationO: vo1dphp health.phpphp scim.php/** @var Invitation Sinvitation */Sinvitation = Invitation:: factoryO->create(Пphp uorotecterweo.ohophp weo.ohoaroun 1o => 1php webhook.oho> scriots'team_id' => 1'role_id' => null,>D storage'crm_required' => 1v tests'is owner'v 7 Feature=>0M comnonentConsole•MотоI/** @var User Suser */Susen = lIsen: •factonvo->crpate@•e) UserinvitationD lolest.onp/** @var Role $userRole */> D EventsSusenRole = Role: •wheneName & value: IIsen• •ROI F RECORNER)->fincto•> D ExceptionsLocal ChangesShelfConsolev Changes 4 files, updating.TJ g + → = Side-by-side viewer -Do not ignoreE.env.local appn098eeaa0 contia/loaaina.oho© JiminnyDebugCommand.php app/Console/Commandspnp logging.onp contigUserinvitationDTOTest.php tests/Feature/DTOv Unversioned Files 9 files'Level' => env('LOG_LEVEL', 'info'),nath' => storade nath'loas/laravel.100').env.nikilocal app=.env.other app© CanAccessAiReportsTest.php tests/Unit/Policies© CreateMockAskJiminnyReportResultCommand.php app/Console/Commands/Rai tavicon.ico public=lds,txi a0dTeraw sol querv sal aooC)SimulateWebhooksCommand.on aop/Console/Commands/Crm/HubspotM. WEBHOOK FILTERING_IMPLEMENTATION.md apd© EditTeamRequest.php= custom.log= laravel.log4 SF jiminny@localhost]& console [STAGING]« HS_local [jiminny@localhost]& console [Pkol)iii jiminny.users [PROD]©) Kernel.pnpA console (EU]© SoftPhoneManager.php XTextwessagingservice.onptid jiminny.users (EU]fiii crm_configurations (EU]final readonly class SoftPhoneManager implements ConferenceManagerUserinvitationDTOTest xVOEKO:v Test ResultsA8V1 ALunch • In somCascadeFixing TextRelayServiFix Userinvitationdte100% S2• Wed 20 May 11:25:06UserinvitationDTOTest vWARN No code coverage driver avallablePASS TestslFeature DT0.UserInvitationDTOTest+0 ..D393 ms0.05steamid from strinas to integersv 4 tests passed 4 tests total, 393 ms[docker-compose://[/Users/Lukas/jiminny/infrastructure/dev/docker/docker-compose.yml]:lamp/]:php ./vendor/bin/phpunit --configuration phpunit.xml --filter Tests\\Feature\\DTO\\Us ~Testing started at 11:25 ..WARN (00001 /Users/lukas/jiminny/infrastructure/dev/docker/docker-compose.yml: the attribute 'version' is obsolete, it will be ignored, please remove it to avoid potential confusiPHPUnit 11.5.55 by Sebastian Bergmann and contributors.Duntimo.pHp 9720Confiquration: /home/aiminny/.ohounhr.xmlTime: 00:01.956, Memory: 62.00 MBThere was 1 PHPUnit test runner warning:1) No code coverage driver availableOK, but there were issues!ests: 4. Assertions: 24. PHPUnat Warninos:Process finished with exit code 11differenceAAAOW Windsurf Teams 23:1 UTF-8 P 4 spaces...
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}...
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Error","depth":4,"bounds":{"left":0.41223404,"top":0.09896249,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.4195479,"top":0.09896249,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.0,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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44428070714842462
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visual_change
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accessibility
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NULL
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
UserInvitationDTOTest
Run 'UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'
More Actions
JetBrains AI
Search Everywhere
IDE and Project Settings
Sync Changes
Hide This Notification
Code changed:
Hide
1
Previous Highlighted Error
Next Highlighted Error
<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}...
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2026-05-20T08:25:09.529315+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-20/1779 /Users/lukas/.screenpipe/data/data/2026-05-20/1779265509529_m1.jpg...
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faVsco.js – UserInvitationDTOTest.php
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1
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monitor_1
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NULL
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
UserInvitationDTOTest
Run 'UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'...
|
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NULL
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
UserInvitationDTOTest
Run 'UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'
SlackFileEditViewGoHistoryWindowHelpAPPDOCKERO ₴1Last login: Wed May 20 09:14:49on ttys007DEV (-zsh)O 82Poetry could not find a pyproject.toml file in /Users/lukas/jiminny/app or its parentsPoetry could notfind a pyproject.tomlfile in /Users/lukas/jiminny/app or its parentslukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/Jiminny/app (JY-20915-add-domain-specific-emaidocker exec -it docker_lamp_1 bash-c "mv /usr/local/etc/php/conf.d/xdebug.ini ~/xdebug.irWhat's next:Try Docker Debug for seamless, persistentdebugging tools in any container or image →Learn moreat https://docs.docker.com/go/debug-cli/dockerexec-it docker_lamp_1supervisorctlrestartalljiminny-worker-processing-delayed: jiminny-worker-processing-delayed_00: stoppedworker-download:worker-download_00:stoppedjiminny-worker-processing-2:jiminny-worker-processing-2_00: stoppedjiminny-worker-processing-3:jiminny-worker-processing-3_00: stoppedjiminny-worker-processing-4:jiminny-worker-processing-4_00: stoppedjiminny-worker-processing-5:jiminny-worker-processing-5_00: stoppedworker-analytics:worker-analytics_00: stoppedworker-crm-update:worker-crm-update_00: stoppedworker-nudges:worker-nudges_00: stoppedworker-audio:worker-audio_00: stoppedjiminny-worker-processing-1:jiminny-worker-processing-1_00: stoppedworker:worker_00: stoppedworker-calendar:worker-calendar_00:stoppedworker-conferences:worker-conferences_00: stoppedworker-crm-sync:worker-crm-sync_00:stoppedworker-emails:worker-emails_00: stoppedworker-es-update:worker-es-update_00: stoppedartisan-schedule:artisan-schedule_00: stoppedartisan-schedule:artisan-schedule_00: startedjiminny-worker-processing-1:jiminny-worker-processing-1_00: startedjiminny-worker-processing-2:jiminny-worker-processing-2_00: startedjiminny-worker-processing-3:jiminny-worker-processing-3_00: startedjiminny-worker-processing-4:jiminny-worker-processing-4_00: startedjiminny-worker-processing-5:jiminny-worker-processing-5_00:startedjiminny-worker-processing-delayed:jiminny-worker-processing-delayed_00: startedworker:worker_00: startedworker-analytics:worker-analytics_00:startedworker-audio:worker-audio_00: startedworker-calendar:worker-calendar_00:startedworker-conferences:worker-conferences_00: startedworker-crm-sync:worker-crm-sync_00: startedworker-crm-update:worker-crm-update_00: startedworker-download:worker-download_00:startedHomeDMsActivityFilesLater..•More+(ahlLunch - in 35 m100% <78•ED→Jiminny... v# generar# happy_birthday# jiminny-bg# platform-tickets# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of jimi...Wed 20 May 11:25:09Describe what you are looking forJira CloudHomeMessages• Direct messagese. Aneliya AngelovaStoyan Tanevdo James Grahamã. Stefka StoyanovaP. Nikolay Yankov% Galya Dimitrova€. Vasil Vasilev. Stoyan Tomov*:Todor StamatovMario GeorgievNikolay IvanovLukas Kovalik y... OAboutv 2 new messagesTrying to enable a report that has a deletedprompt:CommentMore actions...Today ~NewJira Cloud APP 11:20 AMNikolay Yankov commented on a Story you areassigned toJY-20615 Notify the user if a SS is deleted but isused in AJ ReportThe new modal:CommentMore actions...Nikolay Yankov edited a comment on a Storyyou are assigned toJY-20615 Notify the user if a SS is deleted but isused in AJ ReportThe new modal:CommentMore actions...i: AppsS Jira CloudToastMessage Jira Cloud+...
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faVsco.js – UserInvitationDTOTest.php
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Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.0,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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accessibility
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JY-20613 change test
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JY-20613 change test
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Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
Run 'UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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SlackFileEditViewGoHistoryWindowHelpAPPDOCKERO ₴1L SlackFileEditViewGoHistoryWindowHelpAPPDOCKERO ₴1Last login: Wed May 20 09:14:49 on ttys007DEV (-zsh)O ₴2.Poetry could not find a pyproject.toml file in /Users/lukas/jiminny/app or its parentsPoetry could not find a pyproject.toml file in /Users/lukas/jiminny/app or its parentslukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (JY-20915-add-domain-specific-emaidocker exec -it docker_lamp_1 bash-c "mv /usr/local/etc/php/conf.d/xdebug.ini ~/xdebug.irWhat's next:Try Docker Debug for seamless, persistent debugging tools in any container or image →Learn more at https://docs.docker.com/go/debug-cli/-it docker_lamp_1supervisorctlrestartjiminny-worker-processing-delayed: jiminny-worker-processing-delayed_00: stoppedworker-download:worker-download_00:stoppedjiminny-worker-processing-2:jiminny-worker-processing-2_00: stoppedjiminny-worker-processing-3:jiminny-worker-processing-3_00: stoppedjiminny-worker-processing-4:jiminny-worker-processing-4_00: stoppedjiminny-worker-processing-5:jiminny-worker-processing-5_00: stoppedworker-analytics:worker-analytics_00: stoppedworker-crm-update:worker-crm-update_00: stoppedworker-nudges:worker-nudges_00: stoppedworker-audio:worker-audio_00: stoppedjiminny-worker-processing-1:jiminny-worker-processing-1_00: stoppedworker:worker_00: stoppedworker-calendar:worker-calendar_00:stoppedworker-conferences:worker-conferences_00: stoppedworker-crm-sync:worker-crm-sync_00:stoppedworker-emails:worker-emails_00: stoppedworker-es-update:worker-es-update_00: stoppedartisan-schedule:artisan-schedule_00: stoppedartisan-schedule:artisan-schedule_00: startedjiminny-worker-processing-1:jiminny-worker-processing-1_00: startedjiminny-worker-processing-2:jiminny-worker-processing-2_00: startedjiminny-worker-processing-3:jiminny-worker-processing-3_00: startedjiminny-worker-processing-4:jiminny-worker-processing-4_00: startedjiminny-worker-processing-5:jiminny-worker-processing-5_00:jiminny-worker-processing-delayed:jiminny-worker-processing-delayed_00: startedworker:worker_00: startedworker-analytics:worker-analytics_00:startedworker-audio:worker-audio_00: startedworker-calendar:worker-calendar_00:startedworker-conferences:worker-conferences_00: startedworker-crm-sync:worker-crm-sync_00: startedworker-crm-update:worker-crm-update_00: startedworker-download:worker-download_00:startedlahl•••EDHomeDMsActivityFilesLater..•More+→Jiminny ...# generar# happy_birthday# jiminny-bg# platform-tickets# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of jimi...0 Direct messages®. Aneliya AngelovaStoyan Tanevdo James Grahamã. Stefka StoyanovaP.. Nikolay Yankov% Galya Dimitrova€. Vasil Vasilev. Stoyan Tomov*: Todor StamatovMario GeorgievNikolay IvanovLukas Kovalik y... O::: AppsS Jira CloudToast| Lunch - in 35 m100% (C478•Wed 20 May 11:26:00Describe what you are looking forAneliya Angelova6 0• MessagesAdd canvas@ Files+и матчингаMonday, May 18th ~ ЛЖИhttps://us-east-2.console.aws.amazon.com/cloudwatch/home?region=us-east-2#logsV2:logs-insights$3FqueryDetailS(...IntlDs~(~'All)~ queryBy~'allLogGroups)Lukas Kovalik 5:10 PMсуперутре ще го деплойна тогаваToday ~Aneliya Angelova 11:11 AMЗдрасти Лукашhttps://app.circleci.com/pipelines/github/jiminny/apр/58598/workflows/27f2b2f4-2847-47f0-a79d-9e313cbe278e/jobs/890111фейлва някакъв тестJY-20613-allow-owner-role-on-team-setupLukas Kovalik 11:20 AMздрасти, уж е минал, севга щевид дали нещотрябва да се правиLukas Kovalik 11:25 AMсмених го малко, сега би трябвало да мине вечеMessage Aneliya Angelova+..•...
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SlackFileEditViewGoHistoryWindowHelpAPPDOCKERO ₴1L SlackFileEditViewGoHistoryWindowHelpAPPDOCKERO ₴1Last login: Wed May 20 09:14:49 on ttys007DEV (-zsh)O ₴2.Poetry could not find a pyproject.toml file in /Users/lukas/jiminny/app or its parentsPoetry could not find a pyproject.toml file in /Users/lukas/jiminny/app or its parentslukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (JY-20915-add-domain-specific-emaidocker exec -it docker_lamp_1 bash-c "mv /usr/local/etc/php/conf.d/xdebug.ini ~/xdebug.irWhat's next:Try Docker Debug for seamless, persistent debugging tools in any container or image →Learn more at https://docs.docker.com/go/debug-cli/-it docker_lamp_1supervisorctlrestartjiminny-worker-processing-delayed: jiminny-worker-processing-delayed_00: stoppedworker-download:worker-download_00:stoppedjiminny-worker-processing-2:jiminny-worker-processing-2_00: stoppedjiminny-worker-processing-3:jiminny-worker-processing-3_00: stoppedjiminny-worker-processing-4:jiminny-worker-processing-4_00: stoppedjiminny-worker-processing-5:jiminny-worker-processing-5_00: stoppedworker-analytics:worker-analytics_00: stoppedworker-crm-update:worker-crm-update_00: stoppedworker-nudges:worker-nudges_00: stoppedworker-audio:worker-audio_00: stoppedjiminny-worker-processing-1:jiminny-worker-processing-1_00: stoppedworker:worker_00: stoppedworker-calendar:worker-calendar_00:stoppedworker-conferences:worker-conferences_00: stoppedworker-crm-sync:worker-crm-sync_00:stoppedworker-emails:worker-emails_00: stoppedworker-es-update:worker-es-update_00: stoppedartisan-schedule:artisan-schedule_00: stoppedartisan-schedule:artisan-schedule_00: startedjiminny-worker-processing-1:jiminny-worker-processing-1_00: startedjiminny-worker-processing-2:jiminny-worker-processing-2_00: startedjiminny-worker-processing-3:jiminny-worker-processing-3_00: startedjiminny-worker-processing-4:jiminny-worker-processing-4_00: startedjiminny-worker-processing-5:jiminny-worker-processing-5_00:jiminny-worker-processing-delayed:jiminny-worker-processing-delayed_00: startedworker:worker_00: startedworker-analytics:worker-analytics_00:startedworker-audio:worker-audio_00: startedworker-calendar:worker-calendar_00:startedworker-conferences:worker-conferences_00: startedworker-crm-sync:worker-crm-sync_00: startedworker-crm-update:worker-crm-update_00: startedworker-download:worker-download_00:startedlahl•••EDHomeDMsActivityFilesLater..•More+→Jiminny ...# generar# happy_birthday# jiminny-bg# platform-tickets# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of jimi...0 Direct messages®. Aneliya AngelovaStoyan Tanevdo James Grahamã. Stefka StoyanovaP.. Nikolay Yankov% Galya Dimitrova€. Vasil Vasilev. Stoyan Tomov*: Todor StamatovMario GeorgievNikolay IvanovLukas Kovalik y... O::: AppsS Jira CloudToast| Lunch - in 35 m100% (C478•Wed 20 May 11:26:00Describe what you are looking forAneliya Angelova6 0• MessagesAdd canvas@ Files+и матчингаMonday, May 18th ~ ЛЖИhttps://us-east-2.console.aws.amazon.com/cloudwatch/home?region=us-east-2#logsV2:logs-insights$3FqueryDetailS(...IntlDs~(~'All)~ queryBy~'allLogGroups)Lukas Kovalik 5:10 PMсуперутре ще го деплойна тогаваToday ~Aneliya Angelova 11:11 AMЗдрасти Лукашhttps://app.circleci.com/pipelines/github/jiminny/apр/58598/workflows/27f2b2f4-2847-47f0-a79d-9e313cbe278e/jobs/890111фейлва някакъв тестJY-20613-allow-owner-role-on-team-setupLukas Kovalik 11:20 AMздрасти, уж е минал, севга щевид дали нещотрябва да се правиLukas Kovalik 11:25 AMсмених го малко, сега би трябвало да мине вечеMessage Aneliya Angelova+..•...
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[{"role":"AXTextField","text&# [{"role":"AXTextField","text":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","depth":3,"bounds":{"left":0.8753325,"top":0.9018356,"width":0.11037234,"height":0.040702313},"on_screen":true,"value":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"bounds":{"left":0.8753325,"top":0.9018356,"width":0.028922873,"height":0.013567438},"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"bounds":{"left":0.8753325,"top":0.915403,"width":0.102726065,"height":0.040702313},"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Show details in console","depth":2,"bounds":{"left":0.8753325,"top":0.9481245,"width":0.047872342,"height":0.013567438},"on_screen":true,"role_description":"link","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
UserInvitationDTOTest
Rerun 'PHPUnit: UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'
Stop 'UserInvitationDTOTest'
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"bounds":{"left":0.9773936,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"bounds":{"left":0.9886968,"top":0.019952115,"width":0.011303186,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.09736632,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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5790460411924947480
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visual_change
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accessibility
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NULL
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
Rerun 'PHPUnit: UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'
Stop 'UserInvitationDTOTest'
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXTextField","text&# [{"role":"AXTextField","text":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","depth":3,"on_screen":true,"value":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Show details in console","depth":2,"on_screen":true,"role_description":"link","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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accessibility
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"bounds":{"left":0.8753325,"top":0.915403,"width":0.102726065,"height":0.040702313},"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Show details in console","depth":2,"bounds":{"left":0.8753325,"top":0.9481245,"width":0.047872342,"height":0.013567438},"on_screen":true,"role_description":"link","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"bounds":{"left":0.025930852,"top":0.019952115,"width":0.03856383,"height":0.025538707},"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"bounds":{"left":0.064494684,"top":0.019952115,"width":0.12533244,"height":0.025538707},"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"bounds":{"left":0.83610374,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"bounds":{"left":0.85139626,"top":0.019952115,"width":0.06416223,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9155585,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"bounds":{"left":0.9773936,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"bounds":{"left":0.9886968,"top":0.019952115,"width":0.011303186,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.09736632,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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accessibility
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXTextField","text&# [{"role":"AXTextField","text":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","depth":3,"on_screen":true,"value":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Show details in console","depth":2,"on_screen":true,"role_description":"link","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.09736632,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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idle
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accessibility
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXTextField","text&# [{"role":"AXTextField","text":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","depth":3,"on_screen":true,"value":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Show details in console","depth":2,"on_screen":true,"role_description":"link","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.09736632,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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idle
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accessibility
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXTextField","text&# [{"role":"AXTextField","text":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","depth":3,"on_screen":true,"value":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Show details in console","depth":2,"on_screen":true,"role_description":"link","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.09736632,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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idle
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accessibility
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXTextField","text&# [{"role":"AXTextField","text":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","depth":3,"on_screen":true,"value":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Show details in console","depth":2,"on_screen":true,"role_description":"link","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.09736632,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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idle
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accessibility
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXTextField","text&# [{"role":"AXTextField","text":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","depth":3,"on_screen":true,"value":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Show details in console","depth":2,"on_screen":true,"role_description":"link","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.09736632,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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idle
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accessibility
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXTextField","text&# [{"role":"AXTextField","text":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","depth":3,"on_screen":true,"value":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Show details in console","depth":2,"on_screen":true,"role_description":"link","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.09736632,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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idle
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accessibility
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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Push rejected
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Push rejected
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXTextField","text&# [{"role":"AXTextField","text":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","depth":3,"bounds":{"left":0.8753325,"top":0.9018356,"width":0.11037234,"height":0.040702313},"on_screen":true,"value":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"bounds":{"left":0.8753325,"top":0.9018356,"width":0.028922873,"height":0.013567438},"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"bounds":{"left":0.8753325,"top":0.915403,"width":0.102726065,"height":0.040702313},"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Show details in console","depth":2,"bounds":{"left":0.8753325,"top":0.9481245,"width":0.047872342,"height":0.013567438},"on_screen":true,"role_description":"link","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"bounds":{"left":0.025930852,"top":0.019952115,"width":0.03856383,"height":0.025538707},"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"bounds":{"left":0.064494684,"top":0.019952115,"width":0.12533244,"height":0.025538707},"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"bounds":{"left":0.83610374,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"bounds":{"left":0.85139626,"top":0.019952115,"width":0.06416223,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9155585,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"bounds":{"left":0.9773936,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"bounds":{"left":0.9886968,"top":0.019952115,"width":0.011303186,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.09736632,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"bounds":{"left":0.7024601,"top":0.12529927,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"bounds":{"left":0.7124335,"top":0.12529927,"width":0.00731383,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.72140956,"top":0.123703115,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.7287234,"top":0.123703115,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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accessibility
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXTextField","text&# [{"role":"AXTextField","text":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","depth":3,"on_screen":true,"value":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Show details in console","depth":2,"on_screen":true,"role_description":"link","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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accessibility
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}...
|
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Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"bounds":{"left":0.15990691,"top":0.09736632,"width":0.2662899,"height":0.8954509},"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false}]...
|
2308126367194537848
|
-3047966025163132596
|
visual_change
|
accessibility
|
NULL
|
Push rejected
Push to origin/JY-20613-allow-owner- Push rejected
Push to origin/JY-20613-allow-owner-role-on-team-setup was rejected
text/html
text/html
text/html
text/html
Show details in console
Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
UserInvitationDTOTest
Run 'UserInvitationDTOTest'
Debug 'UserInvitationDTOTest'
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Code changed:
Hide
<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}...
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2026-05-20T08:31:24.590681+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-20/1779 /Users/lukas/.screenpipe/data/data/2026-05-20/1779265884590_m1.jpg...
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Push rejected
Push to origin/JY-20613-allow-owner- Push rejected
Push to origin/JY-20613-allow-owner-role-on-team-setup was rejected
text/html
text/html
text/html
text/html
Show details in console
Project: faVsco.js, menu...
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Push rejected
Push to origin/JY-20613-allow-owner- Push rejected
Push to origin/JY-20613-allow-owner-role-on-team-setup was rejected
text/html
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Show details in console
Project: faVsco.js, menu...
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NULL
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NULL
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PhpStorm
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faVsco.js – UserInvitationDTOTest.php
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monitor_1
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Push rejected
Push to origin/JY-20613-allow-owner- Push rejected
Push to origin/JY-20613-allow-owner-role-on-team-setup was rejected
text/html
text/html
text/html
text/html
Show details in console
Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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[{"role":"AXTextField","text&# [{"role":"AXTextField","text":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","depth":3,"on_screen":true,"value":"Push rejected\nPush to origin/JY-20613-allow-owner-role-on-team-setup was rejected","help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":true,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextField","text":"text/html","depth":4,"on_screen":false,"help_text":"text/html","role_description":"text field","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXLink","text":"Show details in console","depth":2,"on_screen":true,"role_description":"link","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"UserInvitationDTOTest","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'UserInvitationDTOTest'","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Tests\\Feature\\DTO;\n\nuse Illuminate\\Foundation\\Testing\\DatabaseTransactions;\nuse Jiminny\\DTO\\Invitation\\UserInvitationDTO;\nuse Jiminny\\Http\\Requests\\Settings\\Teams\\CreateTeamRequest;\nuse Jiminny\\Models\\Invitation;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Tests\\TestCase;\n\nfinal class UserInvitationDTOTest extends TestCase\n{\n use DatabaseTransactions;\n\n public function testCreateFromInvitation(): void\n {\n /** @var Invitation $invitation */\n $invitation = Invitation::factory()->create([\n 'email' => 'Test@gmail.com',\n 'group_id' => 1,\n 'team_id' => 1,\n 'role_id' => null,\n 'crm_required' => 1,\n 'is_owner' => 0,\n ]);\n\n /** @var User $user */\n $user = User::factory()->create();\n /** @var Role $userRole */\n $userRole = Role::whereName(User::ROLE_RECORDER)->first();\n\n $invitation->roles()->sync($userRole);\n\n $dto = UserInvitationDTO::fromInvitation($invitation, $user);\n\n self::assertSame('test@gmail.com', $dto->email);\n self::assertSame(1, $dto->groupId);\n self::assertSame(1, $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertSame([$userRole->getId()], $dto->roleIds);\n self::assertSame($user, $dto->currentUser);\n }\n\n public function testForOwner(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderRole */\n $recorderRole = Role::whereName(User::ROLE_RECORDER)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithRecorderAndVoiceRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'recorder_and_voice',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $recorderAndVoiceRole */\n $recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n\n public function testForOwnerWithAnalystRole(): void\n {\n /** @var Team $team */\n $team = Team::factory()->create();\n\n $request = new CreateTeamRequest([\n 'owner_email' => 'admin@jiminny.com',\n 'owner_role' => 'analyst',\n ]);\n\n /** @var User $currentUser */\n $currentUser = User::factory()->create();\n $request->setUserResolver(static fn () => $currentUser);\n\n $dto = UserInvitationDTO::forOwner($request, $team);\n\n /** @var Role $analystRole */\n $analystRole = Role::whereName(User::ROLE_ANALYST)->first();\n /** @var Role $adminRole */\n $adminRole = Role::whereName(User::ROLE_ADMIN)->first();\n\n self::assertSame('admin@jiminny.com', $dto->email);\n self::assertNull($dto->groupId);\n self::assertSame($team->getId(), $dto->teamId);\n self::assertTrue($dto->crmRequired);\n self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);\n self::assertSame($currentUser, $dto->currentUser);\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"8","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\ndeclare(strict_types=1);\n\nnamespace Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\n\nuse Illuminate\\Database\\Eloquent;\nuse Illuminate\\Support\\Str;\nuse Jiminny\\Component\\ElasticSearch\\Model\\Observer;\nuse Jiminny\\Component\\Twilio\\Conference\\ConferenceManager;\nuse Jiminny\\Component\\Twilio\\Exception\\OutOfBoundsException;\nuse Jiminny\\Component\\Twilio\\Exception\\UnexpectedValueException;\nuse Jiminny\\Component\\Twilio\\Resolver;\nuse Jiminny\\Component\\Twilio\\VO;\nuse Jiminny\\Component\\UrlGenerator\\Webhook;\nuse Jiminny\\Events;\nuse Jiminny\\Exceptions\\LogicException;\nuse Jiminny\\Models;\nuse Jiminny\\Models\\Participant\\Connection;\nuse Jiminny\\Services\\ActivityService;\nuse Jiminny\\Services\\Crm\\CachedCrmServiceDecorator;\nuse Jiminny\\Services\\Crm\\ProviderRegistry;\nuse Jiminny\\Services\\Telephony\\TwilioClientBuilder;\nuse Psr\\Log\\LoggerInterface;\nuse Twilio\\Exceptions\\ConfigurationException;\nuse Twilio\\Exceptions\\RestException;\nuse Twilio\\Exceptions\\TwilioException;\nuse Twilio\\TwiML;\n\nfinal readonly class SoftPhoneManager implements ConferenceManager\n{\n public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;\n public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';\n\n public function __construct(\n private ProviderRegistry $crmProviderRegistry,\n private Webhook $urlGenerator,\n private ActivityService $activityService,\n private LoggerInterface $logger,\n private TwilioClientBuilder $twilioClientBuilder,\n ) {\n }\n\n public function create(VO\\ConferenceManager\\ActivityCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n 'instanceof' => get_class($data),\n ]);\n\n $activity = Observer::skipEvents(function () use ($data) {\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundCreate) {\n $activity = $this->createInboundActivity($data);\n } elseif ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundCreate) {\n $activity = $this->createOutboundActivity($data);\n } else {\n throw new LogicException(sprintf(\n 'Unknown softphone implementation: %s',\n get_class($data)\n ));\n }\n\n return $activity;\n });\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'instanceof' => get_class($data),\n 'activity' => $activity->id_string,\n ]);\n\n return $activity;\n }\n\n private function createOutboundActivity(VO\\ConferenceManager\\SoftPhoneOutboundCreate $data): Models\\Activity\n {\n $startTime = microtime(true);\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n $now = now();\n $user = $data->getUser();\n $team = $user->getTeam();\n $device = $data->getDevice();\n $phoneNumber = $data->getPhoneNumber();\n $route = $data->getPhoneRoute();\n\n if (! $this->activityService->teamCanDial($team, $phoneNumber)) {\n $region = getRegionByNumber($phoneNumber, $user->getCountryCode());\n\n throw new LogicException(sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? 'this number'\n ));\n }\n\n $lead = null;\n $account = null;\n $contact = null;\n $stage = null;\n $opportunity = null;\n\n // Setup services.\n $crmService = $this->crmProviderRegistry->get($team->crm->provider);\n\n if (! $user->isCrmRequired()) {\n $crmService->setUser($user->team->owner);\n } else {\n $crmService->setUser($user);\n }\n\n $prospectId = $data->getProspectId();\n\n try {\n if ($prospectId !== null) {\n $crmStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [\n 'prospect_id' => $prospectId,\n 'object_type' => $data->getObjectType(),\n ]);\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(\n $prospectId,\n $data->getObjectType()\n );\n $this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),\n 'found_lead' => $lead !== null,\n 'found_account' => $account !== null,\n 'found_opportunity' => $opportunity !== null,\n 'found_contact' => $contact !== null,\n ]);\n\n // Try to attach a contact if we have an opportunity.\n if ($opportunity !== null && $contact === null) {\n $matchStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');\n [, , , $contact, ] = $crmService->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n $this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),\n 'found_contact' => $contact !== null,\n ]);\n }\n } else {\n $decorator = resolve(CachedCrmServiceDecorator::class);\n $decorator->setCrmService($crmService);\n\n [$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(\n $data->getPhoneNumber(),\n $data->getRawPhoneNumber(),\n $user->getId()\n );\n }\n } catch (\\Throwable $throwable) {\n $this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.\n }\n\n if ($data->hasProspectStage()) {\n /** @var Models\\Stage $stage */\n $stage = $team->crm->stages()->uuid($data->getProspectStage());\n }\n\n $dbStart = microtime(true);\n $this->logger->info('[SoftPhoneManager] Starting activity creation in DB');\n $activity = $user->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'device_id' => $device->id ?? null,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'value' => $opportunity ? $opportunity->value : null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_PENDING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),\n 'scheduled_start_time' => $now,\n ]);\n $this->logger->info('[SoftPhoneManager] Activity created in DB', [\n 'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),\n 'activity_id' => $activity->id ?? null,\n ]);\n\n if (! $activity instanceof Models\\Activity) {\n throw new LogicException('Activity model expected');\n }\n\n $regionId = null;\n if ($user->hasRegionId()) {\n $regionId = $user->getRegionId();\n } elseif ($data->hasRegion()) {\n $regionId = $data->getRegion()->getId();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $regionId,\n 'is_muted' => false,\n ]);\n\n $phoneRouteResolver = new Resolver\\PhoneRouteResolver($user, $route);\n $phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();\n $connectionType = $phoneRouteResolver->getConnectionType();\n $callerId = $this->determineUserCallerId($user);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'user_id' => $user->id,\n 'email' => $user->email,\n 'name' => $user->name,\n 'phone_number' => $phoneRouteResolver->mustUsePSTN()\n ? $phoneNumberOrigin\n : $callerId,\n ]);\n\n $caller->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',\n 'phone' => $callerId,\n 'type' => $connectionType,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $phoneNumber,\n 'name' => $activity->prospect_name,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'phone' => $phoneNumber,\n 'direction' => 'outbound-api',\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $activity->refresh();\n\n $this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [\n 'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),\n 'activity_id' => $activity->id_string,\n ]);\n $this->logger->debug(__METHOD__ . ': done', [\n 'data' => $data,\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n return $activity;\n }\n\n private function createInboundActivity(VO\\ConferenceManager\\SoftPhoneInboundCreate $data): Models\\Activity\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $roomOwner = $data->getUser();\n $team = $roomOwner->getTeam();\n $phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();\n $callerId = $data->getCallerId();\n $callerCallSid = $data->getCallSid();\n\n $now = now();\n\n if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {\n $region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());\n\n throw new LogicException(\n sprintf(\n 'Sorry, dialing %s is not available with your subscription.'\n . ' Please contact your manager to enable additional destinations.',\n $region ?? ' this number',\n ),\n );\n }\n\n $lead = $account = $opportunity = $contact = $stage = null;\n\n try {\n $crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);\n $crmService->setUser($roomOwner);\n\n [$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(\n $callerId,\n null,\n $roomOwner->getId()\n );\n } catch (\\Throwable $throwable) {\n $this->logger->error(__METHOD__ . ': crm exception', [\n 'exception' => $throwable,\n ]);\n // maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening\n }\n\n /** @var Models\\Activity $activity */\n $activity = $roomOwner->activities()->create([\n 'type' => Models\\Activity::TYPE_SOFTPHONE_INBOUND,\n 'provider' => Models\\Activity::PROVIDER_TWILIO,\n 'crm_configuration_id' => $team->crm_id,\n 'lead_id' => $lead->id ?? null,\n 'account_id' => $account->id ?? null,\n 'contact_id' => $contact->id ?? null,\n 'opportunity_id' => $opportunity->id ?? null,\n 'stage_id' => $stage->id ?? null,\n 'status' => Models\\Activity::STATUS_RINGING,\n 'recording_state' => Models\\Activity::RECORDING_OFF,\n 'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),\n 'scheduled_start_time' => $now,\n ]);\n\n /** @var Models\\Session $session */\n $session = $activity->sessions()->create([\n 'type' => Models\\Session::TYPE_DIALER,\n 'region_id' => $roomOwner->getRegionId(),\n 'is_muted' => false,\n ]);\n\n /** @var Models\\Participant $caller */\n $caller = $activity->participants()->create([\n 'lead_id' => $activity->lead_id ?? null,\n 'contact_id' => $activity->contact_id ?? null,\n 'phone_number' => $callerId,\n 'name' => $activity->prospect_name,\n 'enter_time' => $now,\n ]);\n\n $caller->connections()->create([\n 'telephony_provider_id' => $callerCallSid,\n 'session_id' => $session->getId(),\n 'phone' => $callerId,\n 'direction' => 'inbound',\n 'type' => Connection::TYPE_PSTN,\n 'opened_at' => $now,\n ]);\n\n /** @var Models\\Participant $callee */\n $callee = $activity->participants()->create([\n 'user_id' => $roomOwner->id,\n 'email' => $roomOwner->email,\n 'name' => $roomOwner->name,\n 'phone_number' => $phoneNumber,\n ]);\n\n $callee->connections()->create([\n 'session_id' => $session->getId(),\n 'direction' => 'outbound-api',\n 'phone' => $phoneNumber,\n 'type' => Connection::TYPE_PSTN,\n ]);\n\n $activity->update([\n 'from_participant_id' => $caller->id,\n 'to_participant_id' => $callee->id,\n ]);\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'callSid' => $data->getCallSid(),\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n 'caller' => $caller->id_string,\n 'callee' => $callee->id_string,\n ]);\n\n $activity->refresh();\n\n return $activity;\n }\n\n private function getVoiceRecordingReasonCode(Models\\Team $team, string $phoneNumber): int\n {\n $this->logger->debug(__METHOD__, [\n 'team' => $team->id_string,\n 'phone' => $phoneNumber,\n ]);\n\n if (\n ! $team->hasComplianceModeRecordingPrompt()\n && ! $team->hasComplianceModeRecordingRestrictToOneSide()\n && ! $team->hasComplianceModeRecordingRestrictRecording()\n ) {\n return 0;\n }\n\n /** @var Models\\VoiceConsentPrefix|null $voiceConsentPolicy */\n $voiceConsentPolicy = Models\\VoiceConsentPrefix::query()\n ->whereRaw(\"? LIKE CONCAT(destination_prefix, '%')\", [$phoneNumber])\n ->where(static function (Eloquent\\Builder $builder) use ($team): void {\n $builder\n ->whereNull('team_id')\n ->orWhere('team_id', $team->getId());\n })\n ->orderByDesc('team_id')\n ->first();\n\n if (! $voiceConsentPolicy instanceof Models\\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {\n return 0;\n }\n\n if ($team->hasComplianceModeRecordingPrompt()) {\n // This number requires consent from the other party before recording the call.\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;\n }\n\n if ($team->hasComplianceModeRecordingRestrictToOneSide()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;\n }\n\n if ($team->hasComplianceModeRecordingRestrictRecording()) {\n return Models\\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;\n }\n\n return 0;\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOrganiser(Models\\Activity $activity): void\n {\n $this->logger->debug(__METHOD__, [\n 'activity' => $activity->id_string,\n ]);\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $canBeDialed =\n $activity->isTypeSoftPhone()\n && ! $activity->hasStarted()\n && $activity->isPending()\n && $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->exists();\n\n if (! $canBeDialed) {\n throw new OutOfBoundsException('Cannot make an outbound call to this activity.');\n }\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->where('type', '=', Connection::TYPE_PSTN)\n ->whereNull('opened_at')\n ->firstOrFail();\n\n /** @var Models\\Session $session */\n $session = $organiserConnection->getSession();\n\n $twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ]);\n\n // What number will the organizer see as caller id\n $callerId = $roomOwner->getSoftPhoneNumber();\n\n if ($callerId === null) {\n $callee = $activity->participants()->whereNull('user_id')->first();\n // This is a bridge call. We make it look like the callee is calling the organizer\n $callerId = $callee->phone_number;\n }\n\n // What number will the prospect see as caller id\n $calleeId = $organiser->getPhoneNumber();\n\n $this->logger->debug(__METHOD__ . ': twilio call', [\n 'calleeId' => $calleeId,\n 'callerId' => $callerId,\n ]);\n\n $twilioParticipant = $twilio->createParticipantInstance(\n $session->id_string,\n $callerId,\n $calleeId,\n $twilioConferenceSettings\n );\n\n $organiserConnection\n ->setTelephonyProviderId($twilioParticipant->callSid)\n ->save();\n\n $session\n ->setTelephonyProviderId($twilioParticipant->conferenceSid)\n ->save();\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function dialCoach(Models\\Activity $activity, Models\\User $user): void\n {\n throw new \\LogicException('Not implemented yet');\n }\n\n /**\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function terminate(VO\\ConferenceManager\\ActivityTerminate $data): void\n {\n if (! $data instanceof VO\\ConferenceManager\\SoftphoneTerminate) {\n throw new UnexpectedValueException(sprintf(\n 'Expecting an instance of \"%s\", but \"%s\" given.',\n VO\\ConferenceManager\\SoftphoneTerminate::class,\n \\get_class($data)\n ));\n }\n\n $this->logger->debug(__METHOD__, [\n 'activity' => $data->getActivity()->id_string,\n 'user' => $data->getUser()->id_string,\n ]);\n\n $activity = $data->getActivity();\n $roomOwner = $activity->getUser();\n\n $isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();\n\n if ($isCancelling) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n }\n\n /** @var Models\\Session $session */\n $session = $activity->sessions->first();\n\n /** @var Models\\Participant $organiser */\n $organiser = $activity->organizer;\n\n /** @var Connection $organiserConnection */\n $organiserConnection = $organiser->connections()\n ->whereIn('type', [\n Connection::TYPE_WEBRTC,\n Connection::TYPE_PSTN,\n ])\n ->firstOrFail();\n\n if (! $organiserConnection->hasTelephonyProviderId()) {\n throw new LogicException(\n 'Unable to terminate call as we do not yet know the organiser telephony provider id',\n );\n }\n\n $twilioClient = $this->twilioClientBuilder->build($activity->getTeam());\n\n $twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());\n\n $session->hasTelephonyProviderId()\n && $twilioClient->terminateConference($session->getTelephonyProviderId());\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'session' => $session->id_string,\n ]);\n }\n\n public function answer(VO\\ConferenceManager\\ActivityAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'data' => $data,\n ]);\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneInboundAnswer) {\n return $this->answerInboundCall($data);\n }\n\n if ($data instanceof VO\\ConferenceManager\\SoftPhoneOutboundAnswer) {\n return $this->answerOutboundCall($data);\n }\n\n throw new LogicException('Unable to answer - not supported activity answer instance');\n }\n\n private function answerInboundCall(VO\\ConferenceManager\\SoftPhoneInboundAnswer $data): TwiML\\VoiceResponse\n {\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n ]);\n\n $dateTime = now();\n\n $activity = $this->create(\n new VO\\ConferenceManager\\SoftPhoneInboundCreate(\n $data->getCallerId(),\n $data->getCallSid(),\n $data->getUser()\n )\n );\n\n /** @var Models\\Participant $activityGuest */\n $activityGuest = $activity->from;\n\n $activityGuest\n ->setEnterTime($dateTime)\n ->save();\n\n /** @var Connection $connection */\n $connection = $activityGuest->connections()\n ->where('type', Connection::TYPE_PSTN)\n ->firstOrFail();\n\n $connection\n ->setTelephonyProviderId($data->getCallSid())\n ->setOpenedAt($dateTime)\n ->save();\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n return $this->joinTwilioConference($connection, [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]);\n }\n\n private function answerOutboundCall(VO\\ConferenceManager\\SoftPhoneOutboundAnswer $data): TwiML\\VoiceResponse\n {\n $connection = $data->getConnection();\n $participant = $connection->getParticipant();\n $activity = $data->getActivity();\n $organiser = $activity->organizer;\n $dateTime = now();\n\n $this->logger->debug(__METHOD__, [\n 'callSid' => $data->getCallSid(),\n 'connection' => $connection->id_string,\n 'participant' => $participant->id_string,\n 'activity' => $activity->id_string,\n ]);\n\n if (! $participant->hasEnterTime()) {\n $participant->update([\n 'enter_time' => $dateTime,\n ]);\n }\n\n $connection->update([\n 'is_muted' => $participant->isCoach(),\n 'opened_at' => $dateTime,\n ]);\n\n event(new Events\\Activities\\Connections\\Opened($connection));\n\n if ($participant->isCoach()) {\n /** @var Connection $roomOwnerConnection */\n $roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'coach' => $roomOwnerConnection->getTelephonyProviderId(),\n ]\n );\n }\n\n return $this->joinTwilioConference(\n $connection,\n [\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n 'muted' => false,\n ]\n );\n }\n\n private function determineUserCallerId(Models\\User $user): string\n {\n if ($user->hasCallerId()) {\n return $user->getCallerId();\n }\n\n // TODO: We should require a caller id to be verified before using the dialer\n return $user->getSoftPhoneNumber() ?? $user->phone;\n }\n\n private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool\n {\n $startsWith = '[HTTP 404] Unable to create record: The requested resource';\n $endsWith = 'was not found';\n\n return Str::startsWith($exceptionMessage, $startsWith)\n && Str::endsWith($exceptionMessage, $endsWith);\n }\n\n /**\n * @throws RestException\n * @throws ConfigurationException\n * @throws TwilioException\n */\n public function dialOtherParty(Connection $callerConnection): self\n {\n $session = $callerConnection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n $twilio = $this->twilioClientBuilder->build($activity->getTeam());\n\n $this->logger->debug(__METHOD__, [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {\n throw new UnexpectedValueException('Unexpected activity type');\n }\n\n $callee = $activity->to;\n $calleeId = $callee->getPhoneNumber();\n\n /** @var Connection $calleeConnection */\n $calleeConnection = $callee->connections()\n ->whereIn('type', [\n Connection::TYPE_PSTN,\n Connection::TYPE_WEBRTC,\n ])\n ->firstOrFail();\n\n $caller = $activity->from;\n\n // we need to take the number from the connection\n // as the one we store on participant level might be the one we call to the rep via PSTN mode\n $callerId = $callerConnection->getPhoneNumber();\n\n if (! $caller->is($callerConnection->getParticipant())) {\n throw new LogicException(sprintf(\n 'Unexpected caller participant. Expected: \"%s\", Actual: \"%s\"',\n $caller->id_string,\n $callerConnection->getParticipant()->id_string\n ));\n }\n\n $twilioConferenceSettings = [\n 'muted' => false,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => true,\n ];\n\n $hasInboundRecording = $activity->isTypeSoftphoneInbound()\n && $roomOwner->checkSoftphoneInboundRecordPreference();\n\n $hasOutboundRecording = $activity->isTypeSoftPhone()\n && $roomOwner->checkSoftphoneOutboundRecordPreference();\n\n $isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;\n\n $isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()\n || $activity->hasRecordingReasonComplianceRestricted();\n\n if ($isRecordingEnabled && ! $isRecordingRestricted) {\n $twilioConferenceSettings = array_merge($twilioConferenceSettings, [\n 'record' => true,\n 'recordingChannels' => 'dual',\n 'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),\n 'recordingStatusCallbackMethod' => 'POST',\n 'recordingStatusCallbackEvent' => 'in-progress completed absent',\n ]);\n\n if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {\n $twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()\n ? 'outbound'\n : 'inbound';\n }\n }\n\n try {\n if ($activity->hasRecordingReasonCompliancePrompted()) {\n $this->logger->info('[Softphone] Request compliance prompt via outbound call', [\n 'activity_uuid' => $activity->getUuid(),\n 'session' => $session->id_string,\n 'conference_sid' => $session->getTelephonyProviderId(),\n ]);\n\n $callInstance = $twilio->createCall(\n $callerId,\n $calleeId,\n $this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [\n 'session' => $session->id_string,\n 'connection' => $calleeConnection->id_string,\n ]),\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $callInstance->sid,\n 'parent_connection_id' => $callerConnection->getId(),\n ]);\n } else {\n $twilioParticipantConnection = $twilio->createParticipantInstance(\n $session->getTelephonyProviderId(),\n $callerId,\n $calleeId,\n $this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)\n );\n\n $calleeConnection->update([\n 'telephony_provider_id' => $twilioParticipantConnection->callSid,\n ]);\n }\n } catch (RestException $restException) {\n if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {\n throw $restException;\n }\n\n if (! $activity->isInFiniteState()) {\n $activity\n ->setStatus(Models\\Activity::STATUS_CANCELLED)\n ->save();\n\n $message = __METHOD__ . ': activity.status -> cancelled';\n } else {\n $message = sprintf(\n __METHOD__ . ': not setting to cancelled, activity.status is %s',\n $activity->getStatus()\n );\n }\n\n $this->logger->info($message, [\n 'activity' => $activity->id_string,\n 'exception' => $restException,\n ]);\n }\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n 'connection' => $callerConnection->id_string,\n ]);\n\n return $this;\n }\n\n private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array\n {\n $session = $connection->getSession();\n\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => true,\n 'endConferenceOnExit' => false,\n 'record' => false,\n 'waitUrl' => '',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]),\n 'statusCallbackEvent' => [\n 'initiated',\n 'ringing',\n 'answered',\n 'completed',\n ],\n 'statusCallbackMethod' => 'POST',\n 'conferenceStatusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n ]),\n 'conferenceStatusCallbackMethod' => 'POST',\n 'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function applyDefaultTwilioConferenceSettings(Models\\Session $session, array $override = []): array\n {\n $default = [\n 'beep' => false,\n 'muted' => true,\n 'startConferenceOnEnter' => false,\n 'endConferenceOnExit' => false,\n 'waitUrl' => '',\n 'statusCallbackEvent' => implode(' ', [\n 'start',\n 'end',\n 'join',\n 'leave',\n 'mute',\n 'hold',\n// 'speaker',\n ]),\n 'statusCallbackMethod' => 'POST',\n 'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [\n 'session' => $session->getIdString(),\n ]),\n ];\n\n if ($session->hasRegion()) {\n $default['region'] = $session->getRegion()->getName();\n }\n\n return array_merge($default, $override);\n }\n\n private function joinTwilioConference(Connection $connection, array $options = []): TwiML\\VoiceResponse\n {\n $session = $connection->getSession();\n $activity = $session->getActivity();\n $roomOwner = $activity->getUser();\n\n $this->logger->debug(__METHOD__, [\n 'connection' => $connection->id_string,\n 'session' => $session->id_string,\n 'activity' => $activity->id_string,\n 'user' => $roomOwner->id_string,\n ]);\n\n $voiceResponse = new TwiML\\VoiceResponse();\n\n $voiceResponse->dial()\n ->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [\n 'connection' => $connection->id_string,\n ]))\n ->conference(\n $session->getIdString(),\n $this->applyDefaultTwilioConferenceSettings($session, $options)\n );\n\n $this->logger->debug(__METHOD__ . ': done', [\n 'session' => $session->id_string,\n 'result' => $voiceResponse,\n ]);\n\n return $voiceResponse;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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click
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accessibility
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NULL
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#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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UserInvitationDTOTest
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<?php
namespace Tests\Feature\DTO;
use Illuminate\Foundation\Testing\DatabaseTransactions;
use Jiminny\DTO\Invitation\UserInvitationDTO;
use Jiminny\Http\Requests\Settings\Teams\CreateTeamRequest;
use Jiminny\Models\Invitation;
use Jiminny\Models\Role;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Tests\TestCase;
final class UserInvitationDTOTest extends TestCase
{
use DatabaseTransactions;
public function testCreateFromInvitation(): void
{
/** @var Invitation $invitation */
$invitation = Invitation::factory()->create([
'email' => '[EMAIL]',
'group_id' => 1,
'team_id' => 1,
'role_id' => null,
'crm_required' => 1,
'is_owner' => 0,
]);
/** @var User $user */
$user = User::factory()->create();
/** @var Role $userRole */
$userRole = Role::whereName(User::ROLE_RECORDER)->first();
$invitation->roles()->sync($userRole);
$dto = UserInvitationDTO::fromInvitation($invitation, $user);
self::assertSame('[EMAIL]', $dto->email);
self::assertSame(1, $dto->groupId);
self::assertSame(1, $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertSame([$userRole->getId()], $dto->roleIds);
self::assertSame($user, $dto->currentUser);
}
public function testForOwner(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderRole */
$recorderRole = Role::whereName(User::ROLE_RECORDER)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithRecorderAndVoiceRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'recorder_and_voice',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $recorderAndVoiceRole */
$recorderAndVoiceRole = Role::whereName(User::ROLE_RECORDER_AND_VOICE)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $recorderAndVoiceRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
public function testForOwnerWithAnalystRole(): void
{
/** @var Team $team */
$team = Team::factory()->create();
$request = new CreateTeamRequest([
'owner_email' => '[EMAIL]',
'owner_role' => 'analyst',
]);
/** @var User $currentUser */
$currentUser = User::factory()->create();
$request->setUserResolver(static fn () => $currentUser);
$dto = UserInvitationDTO::forOwner($request, $team);
/** @var Role $analystRole */
$analystRole = Role::whereName(User::ROLE_ANALYST)->first();
/** @var Role $adminRole */
$adminRole = Role::whereName(User::ROLE_ADMIN)->first();
self::assertSame('[EMAIL]', $dto->email);
self::assertNull($dto->groupId);
self::assertSame($team->getId(), $dto->teamId);
self::assertTrue($dto->crmRequired);
self::assertEqualsCanonicalizing([$adminRole->getId(), $analystRole->getId()], $dto->roleIds);
self::assertSame($currentUser, $dto->currentUser);
}
}
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<?php
declare(strict_types=1);
namespace Jiminny\Component\Twilio\Conference\ConferenceManager;
use Illuminate\Database\Eloquent;
use Illuminate\Support\Str;
use Jiminny\Component\ElasticSearch\Model\Observer;
use Jiminny\Component\Twilio\Conference\ConferenceManager;
use Jiminny\Component\Twilio\Exception\OutOfBoundsException;
use Jiminny\Component\Twilio\Exception\UnexpectedValueException;
use Jiminny\Component\Twilio\Resolver;
use Jiminny\Component\Twilio\VO;
use Jiminny\Component\UrlGenerator\Webhook;
use Jiminny\Events;
use Jiminny\Exceptions\LogicException;
use Jiminny\Models;
use Jiminny\Models\Participant\Connection;
use Jiminny\Services\ActivityService;
use Jiminny\Services\Crm\CachedCrmServiceDecorator;
use Jiminny\Services\Crm\ProviderRegistry;
use Jiminny\Services\Telephony\TwilioClientBuilder;
use Psr\Log\LoggerInterface;
use Twilio\Exceptions\ConfigurationException;
use Twilio\Exceptions\RestException;
use Twilio\Exceptions\TwilioException;
use Twilio\TwiML;
final readonly class SoftPhoneManager implements ConferenceManager
{
public const int COMPLIANCE_PROMPT_TIMEOUT_SECONDS = 20;
public const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';
public function __construct(
private ProviderRegistry $crmProviderRegistry,
private Webhook $urlGenerator,
private ActivityService $activityService,
private LoggerInterface $logger,
private TwilioClientBuilder $twilioClientBuilder,
) {
}
public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'data' => $data,
'instanceof' => get_class($data),
]);
$activity = Observer::skipEvents(function () use ($data) {
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundCreate) {
$activity = $this->createInboundActivity($data);
} elseif ($data instanceof VO\ConferenceManager\SoftPhoneOutboundCreate) {
$activity = $this->createOutboundActivity($data);
} else {
throw new LogicException(sprintf(
'Unknown softphone implementation: %s',
get_class($data)
));
}
return $activity;
});
$this->logger->debug(__METHOD__ . ': done', [
'instanceof' => get_class($data),
'activity' => $activity->id_string,
]);
return $activity;
}
private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activity
{
$startTime = microtime(true);
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
$now = now();
$user = $data->getUser();
$team = $user->getTeam();
$device = $data->getDevice();
$phoneNumber = $data->getPhoneNumber();
$route = $data->getPhoneRoute();
if (! $this->activityService->teamCanDial($team, $phoneNumber)) {
$region = getRegionByNumber($phoneNumber, $user->getCountryCode());
throw new LogicException(sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? 'this number'
));
}
$lead = null;
$account = null;
$contact = null;
$stage = null;
$opportunity = null;
// Setup services.
$crmService = $this->crmProviderRegistry->get($team->crm->provider);
if (! $user->isCrmRequired()) {
$crmService->setUser($user->team->owner);
} else {
$crmService->setUser($user);
}
$prospectId = $data->getProspectId();
try {
if ($prospectId !== null) {
$crmStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM parseRecords', [
'prospect_id' => $prospectId,
'object_type' => $data->getObjectType(),
]);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->parseRecords(
$prospectId,
$data->getObjectType()
);
$this->logger->info('[SoftPhoneManager] CRM parseRecords completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'parse_duration_ms' => round((microtime(true) - $crmStart) * 1000, 2),
'found_lead' => $lead !== null,
'found_account' => $account !== null,
'found_opportunity' => $opportunity !== null,
'found_contact' => $contact !== null,
]);
// Try to attach a contact if we have an opportunity.
if ($opportunity !== null && $contact === null) {
$matchStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting CRM matchByPhone');
[, , , $contact, ] = $crmService->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
$this->logger->info('[SoftPhoneManager] CRM matchByPhone completed', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'match_duration_ms' => round((microtime(true) - $matchStart) * 1000, 2),
'found_contact' => $contact !== null,
]);
}
} else {
$decorator = resolve(CachedCrmServiceDecorator::class);
$decorator->setCrmService($crmService);
[$lead, $account, $opportunity, $contact, $stage] = $decorator->matchByPhone(
$data->getPhoneNumber(),
$data->getRawPhoneNumber(),
$user->getId()
);
}
} catch (\Throwable $throwable) {
$this->logger->error('[' . $crmService->getDisplayName() . '] Error looking up customer', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an outbound call from happening.
}
if ($data->hasProspectStage()) {
/** @var Models\Stage $stage */
$stage = $team->crm->stages()->uuid($data->getProspectStage());
}
$dbStart = microtime(true);
$this->logger->info('[SoftPhoneManager] Starting activity creation in DB');
$activity = $user->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE,
'provider' => Models\Activity::PROVIDER_TWILIO,
'device_id' => $device->id ?? null,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'value' => $opportunity ? $opportunity->value : null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_PENDING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $phoneNumber),
'scheduled_start_time' => $now,
]);
$this->logger->info('[SoftPhoneManager] Activity created in DB', [
'elapsed_ms' => round((microtime(true) - $startTime) * 1000, 2),
'db_duration_ms' => round((microtime(true) - $dbStart) * 1000, 2),
'activity_id' => $activity->id ?? null,
]);
if (! $activity instanceof Models\Activity) {
throw new LogicException('Activity model expected');
}
$regionId = null;
if ($user->hasRegionId()) {
$regionId = $user->getRegionId();
} elseif ($data->hasRegion()) {
$regionId = $data->getRegion()->getId();
}
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $regionId,
'is_muted' => false,
]);
$phoneRouteResolver = new Resolver\PhoneRouteResolver($user, $route);
$phoneNumberOrigin = $phoneRouteResolver->getPhoneNumberOrigin();
$connectionType = $phoneRouteResolver->getConnectionType();
$callerId = $this->determineUserCallerId($user);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'user_id' => $user->id,
'email' => $user->email,
'name' => $user->name,
'phone_number' => $phoneRouteResolver->mustUsePSTN()
? $phoneNumberOrigin
: $callerId,
]);
$caller->connections()->create([
'session_id' => $session->getId(),
'direction' => $phoneRouteResolver->mustUsePSTN() ? 'outbound-api' : 'outbound',
'phone' => $callerId,
'type' => $connectionType,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $phoneNumber,
'name' => $activity->prospect_name,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'phone' => $phoneNumber,
'direction' => 'outbound-api',
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$activity->refresh();
$this->logger->info('[SoftPhoneManager] createOutboundActivity completed', [
'total_duration_ms' => round((microtime(true) - $startTime) * 1000, 2),
'activity_id' => $activity->id_string,
]);
$this->logger->debug(__METHOD__ . ': done', [
'data' => $data,
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
return $activity;
}
private function createInboundActivity(VO\ConferenceManager\SoftPhoneInboundCreate $data): Models\Activity
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$roomOwner = $data->getUser();
$team = $roomOwner->getTeam();
$phoneNumber = $roomOwner->getSoftPhoneInboundDestinationNumber();
$callerId = $data->getCallerId();
$callerCallSid = $data->getCallSid();
$now = now();
if (! $this->activityService->teamCanDial($roomOwner->getTeam(), $roomOwner->softphone_inbound_destination)) {
$region = getRegionByNumber($roomOwner->softphone_inbound_destination, $roomOwner->getCountryCode());
throw new LogicException(
sprintf(
'Sorry, dialing %s is not available with your subscription.'
. ' Please contact your manager to enable additional destinations.',
$region ?? ' this number',
),
);
}
$lead = $account = $opportunity = $contact = $stage = null;
try {
$crmService = $this->crmProviderRegistry->get($roomOwner->getTeam()->crm->provider);
$crmService->setUser($roomOwner);
[$lead, $account, $opportunity, $contact, $stage] = $crmService->matchByPhone(
$callerId,
null,
$roomOwner->getId()
);
} catch (\Throwable $throwable) {
$this->logger->error(__METHOD__ . ': crm exception', [
'exception' => $throwable,
]);
// maybe their crm is disconnected, but this shouldn't prevent an inbound call from happening
}
/** @var Models\Activity $activity */
$activity = $roomOwner->activities()->create([
'type' => Models\Activity::TYPE_SOFTPHONE_INBOUND,
'provider' => Models\Activity::PROVIDER_TWILIO,
'crm_configuration_id' => $team->crm_id,
'lead_id' => $lead->id ?? null,
'account_id' => $account->id ?? null,
'contact_id' => $contact->id ?? null,
'opportunity_id' => $opportunity->id ?? null,
'stage_id' => $stage->id ?? null,
'status' => Models\Activity::STATUS_RINGING,
'recording_state' => Models\Activity::RECORDING_OFF,
'recording_reason_code' => $this->getVoiceRecordingReasonCode($team, $callerId),
'scheduled_start_time' => $now,
]);
/** @var Models\Session $session */
$session = $activity->sessions()->create([
'type' => Models\Session::TYPE_DIALER,
'region_id' => $roomOwner->getRegionId(),
'is_muted' => false,
]);
/** @var Models\Participant $caller */
$caller = $activity->participants()->create([
'lead_id' => $activity->lead_id ?? null,
'contact_id' => $activity->contact_id ?? null,
'phone_number' => $callerId,
'name' => $activity->prospect_name,
'enter_time' => $now,
]);
$caller->connections()->create([
'telephony_provider_id' => $callerCallSid,
'session_id' => $session->getId(),
'phone' => $callerId,
'direction' => 'inbound',
'type' => Connection::TYPE_PSTN,
'opened_at' => $now,
]);
/** @var Models\Participant $callee */
$callee = $activity->participants()->create([
'user_id' => $roomOwner->id,
'email' => $roomOwner->email,
'name' => $roomOwner->name,
'phone_number' => $phoneNumber,
]);
$callee->connections()->create([
'session_id' => $session->getId(),
'direction' => 'outbound-api',
'phone' => $phoneNumber,
'type' => Connection::TYPE_PSTN,
]);
$activity->update([
'from_participant_id' => $caller->id,
'to_participant_id' => $callee->id,
]);
$this->logger->debug(__METHOD__ . ': done', [
'callSid' => $data->getCallSid(),
'activity' => $activity->id_string,
'session' => $session->id_string,
'caller' => $caller->id_string,
'callee' => $callee->id_string,
]);
$activity->refresh();
return $activity;
}
private function getVoiceRecordingReasonCode(Models\Team $team, string $phoneNumber): int
{
$this->logger->debug(__METHOD__, [
'team' => $team->id_string,
'phone' => $phoneNumber,
]);
if (
! $team->hasComplianceModeRecordingPrompt()
&& ! $team->hasComplianceModeRecordingRestrictToOneSide()
&& ! $team->hasComplianceModeRecordingRestrictRecording()
) {
return 0;
}
/** @var Models\VoiceConsentPrefix|null $voiceConsentPolicy */
$voiceConsentPolicy = Models\VoiceConsentPrefix::query()
->whereRaw("? LIKE CONCAT(destination_prefix, '%')", [$phoneNumber])
->where(static function (Eloquent\Builder $builder) use ($team): void {
$builder
->whereNull('team_id')
->orWhere('team_id', $team->getId());
})
->orderByDesc('team_id')
->first();
if (! $voiceConsentPolicy instanceof Models\VoiceConsentPrefix || $voiceConsentPolicy->isAllowed()) {
return 0;
}
if ($team->hasComplianceModeRecordingPrompt()) {
// This number requires consent from the other party before recording the call.
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_PROMPT;
}
if ($team->hasComplianceModeRecordingRestrictToOneSide()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT_ONE_SIDE;
}
if ($team->hasComplianceModeRecordingRestrictRecording()) {
return Models\Activity::FLAG_RECORDING_REASON_COMPLIANCE_RESTRICT;
}
return 0;
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOrganiser(Models\Activity $activity): void
{
$this->logger->debug(__METHOD__, [
'activity' => $activity->id_string,
]);
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$canBeDialed =
$activity->isTypeSoftPhone()
&& ! $activity->hasStarted()
&& $activity->isPending()
&& $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->exists();
if (! $canBeDialed) {
throw new OutOfBoundsException('Cannot make an outbound call to this activity.');
}
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->where('type', '=', Connection::TYPE_PSTN)
->whereNull('opened_at')
->firstOrFail();
/** @var Models\Session $session */
$session = $organiserConnection->getSession();
$twilioConferenceSettings = $this->applyDefaultTwilioParticipantSettings($organiserConnection, [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
]);
// What number will the organizer see as caller id
$callerId = $roomOwner->getSoftPhoneNumber();
if ($callerId === null) {
$callee = $activity->participants()->whereNull('user_id')->first();
// This is a bridge call. We make it look like the callee is calling the organizer
$callerId = $callee->phone_number;
}
// What number will the prospect see as caller id
$calleeId = $organiser->getPhoneNumber();
$this->logger->debug(__METHOD__ . ': twilio call', [
'calleeId' => $calleeId,
'callerId' => $callerId,
]);
$twilioParticipant = $twilio->createParticipantInstance(
$session->id_string,
$callerId,
$calleeId,
$twilioConferenceSettings
);
$organiserConnection
->setTelephonyProviderId($twilioParticipant->callSid)
->save();
$session
->setTelephonyProviderId($twilioParticipant->conferenceSid)
->save();
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'session' => $session->id_string,
]);
}
public function dialCoach(Models\Activity $activity, Models\User $user): void
{
throw new \LogicException('Not implemented yet');
}
/**
* @throws ConfigurationException
* @throws TwilioException
*/
public function terminate(VO\ConferenceManager\ActivityTerminate $data): void
{
if (! $data instanceof VO\ConferenceManager\SoftphoneTerminate) {
throw new UnexpectedValueException(sprintf(
'Expecting an instance of "%s", but "%s" given.',
VO\ConferenceManager\SoftphoneTerminate::class,
\get_class($data)
));
}
$this->logger->debug(__METHOD__, [
'activity' => $data->getActivity()->id_string,
'user' => $data->getUser()->id_string,
]);
$activity = $data->getActivity();
$roomOwner = $activity->getUser();
$isCancelling = ! $activity->isInFiniteState() && ! $activity->isInProgress();
if ($isCancelling) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
}
/** @var Models\Session $session */
$session = $activity->sessions->first();
/** @var Models\Participant $organiser */
$organiser = $activity->organizer;
/** @var Connection $organiserConnection */
$organiserConnection = $organiser->connections()
->whereIn('type', [
Connection::TYPE_WEBRTC,
Connection::TYPE_PSTN,
])
->firstOrFail();
if (! $organiserConnection->hasTelephonyProviderId()) {
throw new LogicException(
'Unable to terminate call as we do not yet know the organiser telephony provider id',
);
}
$twilioClient = $this->twilioClientBuilder->build($activity->getTeam());
$twilioClient->terminateVoiceCall($organiserConnection->getTelephonyProviderId());
$session->hasTelephonyProviderId()
&& $twilioClient->terminateConference($session->getTelephonyProviderId());
$this->logger->debug(__METHOD__ . ': done', [
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'session' => $session->id_string,
]);
}
public function answer(VO\ConferenceManager\ActivityAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'data' => $data,
]);
if ($data instanceof VO\ConferenceManager\SoftPhoneInboundAnswer) {
return $this->answerInboundCall($data);
}
if ($data instanceof VO\ConferenceManager\SoftPhoneOutboundAnswer) {
return $this->answerOutboundCall($data);
}
throw new LogicException('Unable to answer - not supported activity answer instance');
}
private function answerInboundCall(VO\ConferenceManager\SoftPhoneInboundAnswer $data): TwiML\VoiceResponse
{
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
]);
$dateTime = now();
$activity = $this->create(
new VO\ConferenceManager\SoftPhoneInboundCreate(
$data->getCallerId(),
$data->getCallSid(),
$data->getUser()
)
);
/** @var Models\Participant $activityGuest */
$activityGuest = $activity->from;
$activityGuest
->setEnterTime($dateTime)
->save();
/** @var Connection $connection */
$connection = $activityGuest->connections()
->where('type', Connection::TYPE_PSTN)
->firstOrFail();
$connection
->setTelephonyProviderId($data->getCallSid())
->setOpenedAt($dateTime)
->save();
event(new Events\Activities\Connections\Opened($connection));
return $this->joinTwilioConference($connection, [
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]);
}
private function answerOutboundCall(VO\ConferenceManager\SoftPhoneOutboundAnswer $data): TwiML\VoiceResponse
{
$connection = $data->getConnection();
$participant = $connection->getParticipant();
$activity = $data->getActivity();
$organiser = $activity->organizer;
$dateTime = now();
$this->logger->debug(__METHOD__, [
'callSid' => $data->getCallSid(),
'connection' => $connection->id_string,
'participant' => $participant->id_string,
'activity' => $activity->id_string,
]);
if (! $participant->hasEnterTime()) {
$participant->update([
'enter_time' => $dateTime,
]);
}
$connection->update([
'is_muted' => $participant->isCoach(),
'opened_at' => $dateTime,
]);
event(new Events\Activities\Connections\Opened($connection));
if ($participant->isCoach()) {
/** @var Connection $roomOwnerConnection */
$roomOwnerConnection = $organiser->connections()->openCall()->firstOrFail();
return $this->joinTwilioConference(
$connection,
[
'coach' => $roomOwnerConnection->getTelephonyProviderId(),
]
);
}
return $this->joinTwilioConference(
$connection,
[
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
'muted' => false,
]
);
}
private function determineUserCallerId(Models\User $user): string
{
if ($user->hasCallerId()) {
return $user->getCallerId();
}
// TODO: We should require a caller id to be verified before using the dialer
return $user->getSoftPhoneNumber() ?? $user->phone;
}
private function isRestExceptionAboutTwilioConferenceNotFound(string $exceptionMessage): bool
{
$startsWith = '[HTTP 404] Unable to create record: The requested resource';
$endsWith = 'was not found';
return Str::startsWith($exceptionMessage, $startsWith)
&& Str::endsWith($exceptionMessage, $endsWith);
}
/**
* @throws RestException
* @throws ConfigurationException
* @throws TwilioException
*/
public function dialOtherParty(Connection $callerConnection): self
{
$session = $callerConnection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$twilio = $this->twilioClientBuilder->build($activity->getTeam());
$this->logger->debug(__METHOD__, [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
if (! $activity->isTypeSoftPhone() && ! $activity->isTypeSoftphoneInbound()) {
throw new UnexpectedValueException('Unexpected activity type');
}
$callee = $activity->to;
$calleeId = $callee->getPhoneNumber();
/** @var Connection $calleeConnection */
$calleeConnection = $callee->connections()
->whereIn('type', [
Connection::TYPE_PSTN,
Connection::TYPE_WEBRTC,
])
->firstOrFail();
$caller = $activity->from;
// we need to take the number from the connection
// as the one we store on participant level might be the one we call to the rep via PSTN mode
$callerId = $callerConnection->getPhoneNumber();
if (! $caller->is($callerConnection->getParticipant())) {
throw new LogicException(sprintf(
'Unexpected caller participant. Expected: "%s", Actual: "%s"',
$caller->id_string,
$callerConnection->getParticipant()->id_string
));
}
$twilioConferenceSettings = [
'muted' => false,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => true,
];
$hasInboundRecording = $activity->isTypeSoftphoneInbound()
&& $roomOwner->checkSoftphoneInboundRecordPreference();
$hasOutboundRecording = $activity->isTypeSoftPhone()
&& $roomOwner->checkSoftphoneOutboundRecordPreference();
$isRecordingEnabled = $hasInboundRecording || $hasOutboundRecording;
$isRecordingRestricted = $activity->hasRecordingReasonCompliancePrompted()
|| $activity->hasRecordingReasonComplianceRestricted();
if ($isRecordingEnabled && ! $isRecordingRestricted) {
$twilioConferenceSettings = array_merge($twilioConferenceSettings, [
'record' => true,
'recordingChannels' => 'dual',
'recordingStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.recording.event'),
'recordingStatusCallbackMethod' => 'POST',
'recordingStatusCallbackEvent' => 'in-progress completed absent',
]);
if ($activity->hasRecordingReasonComplianceRestrictedToOneSideRecording()) {
$twilioConferenceSettings['recordingTrack'] = $activity->isTypeSoftPhone()
? 'outbound'
: 'inbound';
}
}
try {
if ($activity->hasRecordingReasonCompliancePrompted()) {
$this->logger->info('[Softphone] Request compliance prompt via outbound call', [
'activity_uuid' => $activity->getUuid(),
'session' => $session->id_string,
'conference_sid' => $session->getTelephonyProviderId(),
]);
$callInstance = $twilio->createCall(
$callerId,
$calleeId,
$this->urlGenerator->route('jiminny.webhook.softphone.compliance.prompt', [
'session' => $session->id_string,
'connection' => $calleeConnection->id_string,
]),
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $callInstance->sid,
'parent_connection_id' => $callerConnection->getId(),
]);
} else {
$twilioParticipantConnection = $twilio->createParticipantInstance(
$session->getTelephonyProviderId(),
$callerId,
$calleeId,
$this->applyDefaultTwilioParticipantSettings($calleeConnection, $twilioConferenceSettings)
);
$calleeConnection->update([
'telephony_provider_id' => $twilioParticipantConnection->callSid,
]);
}
} catch (RestException $restException) {
if (! $this->isRestExceptionAboutTwilioConferenceNotFound($restException->getMessage())) {
throw $restException;
}
if (! $activity->isInFiniteState()) {
$activity
->setStatus(Models\Activity::STATUS_CANCELLED)
->save();
$message = __METHOD__ . ': activity.status -> cancelled';
} else {
$message = sprintf(
__METHOD__ . ': not setting to cancelled, activity.status is %s',
$activity->getStatus()
);
}
$this->logger->info($message, [
'activity' => $activity->id_string,
'exception' => $restException,
]);
}
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
'connection' => $callerConnection->id_string,
]);
return $this;
}
private function applyDefaultTwilioParticipantSettings(Connection $connection, array $override = []): array
{
$session = $connection->getSession();
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => true,
'endConferenceOnExit' => false,
'record' => false,
'waitUrl' => '',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]),
'statusCallbackEvent' => [
'initiated',
'ringing',
'answered',
'completed',
],
'statusCallbackMethod' => 'POST',
'conferenceStatusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
]),
'conferenceStatusCallbackMethod' => 'POST',
'conferenceStatusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function applyDefaultTwilioConferenceSettings(Models\Session $session, array $override = []): array
{
$default = [
'beep' => false,
'muted' => true,
'startConferenceOnEnter' => false,
'endConferenceOnExit' => false,
'waitUrl' => '',
'statusCallbackEvent' => implode(' ', [
'start',
'end',
'join',
'leave',
'mute',
'hold',
// 'speaker',
]),
'statusCallbackMethod' => 'POST',
'statusCallback' => $this->urlGenerator->route('jiminny.webhook.softphone.conference.event', [
'session' => $session->getIdString(),
]),
];
if ($session->hasRegion()) {
$default['region'] = $session->getRegion()->getName();
}
return array_merge($default, $override);
}
private function joinTwilioConference(Connection $connection, array $options = []): TwiML\VoiceResponse
{
$session = $connection->getSession();
$activity = $session->getActivity();
$roomOwner = $activity->getUser();
$this->logger->debug(__METHOD__, [
'connection' => $connection->id_string,
'session' => $session->id_string,
'activity' => $activity->id_string,
'user' => $roomOwner->id_string,
]);
$voiceResponse = new TwiML\VoiceResponse();
$voiceResponse->dial()
->setAction($this->urlGenerator->route('jiminny.webhook.softphone.participant.event', [
'connection' => $connection->id_string,
]))
->conference(
$session->getIdString(),
$this->applyDefaultTwilioConferenceSettings($session, $options)
);
$this->logger->debug(__METHOD__ . ': done', [
'session' => $session->id_string,
'result' => $voiceResponse,
]);
return $voiceResponse;
}
}
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faVsco.js – UserInvitationDTOTest.php
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PhostormVIewINavicarecodeLaravelKeractorTOOISWindo PhostormVIewINavicarecodeLaravelKeractorTOOISWindowmelpFV faVsco.js( #12092 on JY-20613-allow-owner-role-on-team-setup~Proiect vc) User.onppnp aol Vz.onoMatchacuviycrmData.ong© Client.phps:phpphp customer api.phpphp embedded.phpnamespace lests reacure uruphp health.phpuse...php scim.phpphp uorotecterweo.ohophp weo,ono14 Ptinal class UserinvitationdTulest extends Testcasephp webhook.oho> scriotsuse Databaselransactions>D storageoublic function testcreate-rominvitat1ono*vo1dv testsv 7 FeatureM comnonent20 E** @var Invitation Sinvitation *^m ConsoleSinvitation = Invitation::factorv@)->create(П•MDTO'email' =>'[EMAIL]',E UserInvitationDTOTest.php'aroun id' => 1)> D Events>D Exceptions'team_id' => 1'role_id' => null,Local ChangesShelfConsole XLoav Changes 3 filesTJ g + → = Side-by-side viewer -Do not ignoreE.env.local appat885e531 contia/lloaaina.ono© JiminnyDebugCommand.php app/Console/Commandspnp logging.onp contigv Unversioned Files 9 files=.env.nikilocal app'Level' => env('LOG_LEVEL', 'info'),nath' => storade nath'loas/laravel.100')=.env.other app© CanAccessAiReportsTest.php tests/Unit/Policies© CreateMockAskJiminnyReportResultCommand.php app/Console/Commands/Ra tavicon.ico publicEids.txt apdTeraw so querv sal aoo@ SimulateWebhooksCommand.php app/Console/Commands/Crm/HubspotM+ WEBHOOK FILTERING IMPLEMENTATION.md aod"c) Userinvitationbtolest.onp= custom.log= laravel.log4 SF jiminny@localhost]& console [STAGING]« HS_local [jiminny@localhost]« console [PROD]© Clientrest.pnp© EditTeamRequest.phptii jiminny.users [PROD]©) Kernel.pnpA console (EU]© SoftPhoneManager.php X© TextMessagingService.phpv Q tii jiminny.users (EU]fiii crm_configurations (EU]Tinal readonly class sortrnonenanacer anolements conterenceranaderpublic const string COMPLIANCE PROMPT ACCEPT DIGTT S'1'A8V1Aoublic function constructiprivate ProviderRegistry ScrmProviderRegistry,private Webhook SurlGenerator,private ActivityService SactivityService,private LoggerInterface $logger.private TwilioClientBuilder StwilioClientBuilder,44 0 >public function create(VO\ConferenceManager\ActivityCreate $data): Models \Activity{...}private function create0utboundActivity(VO\ConferenceManager\SoftPhone0utboundCreate $data): Models ActiviSstartTime = microtime( as_float: true):current versionLunch • In 25 m100% S2Wed 20 May 11:31:33UserinvitationDTOTest vCascadeFixing TextRelayServicFix UserinvitationdteWARN No code coverage driver avallablere DTO.UserInvitationDTOTestfor ouner with necoye otdand voice role0.655+0 ..ThouchtsFixed the type mismatch error in testCreateFromInvitation by changing group id and team id from strings to integersin the factory call. All 4 tests now pass,lo ll ***" Code SWF.1.61 difterence'driver' => 'errorlog"'Level' => env('LOG_LEVEL', 'info'),'path" => storage_path('Logs/Laravel.Log')."drivert =>'single','path' => storage_path('logs/custom.log')"leveli =s envriind lEVElt Iinfar)APush reiectedorigin/JY-20613-allow-owner-role-on-team-setup.Show details in consoleW Windsurf Teams 23:1 UTF-8io 4 spaces...
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-8305518267768923442
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PhostormVIewINavicarecodeLaravelKeractorTOOISWindo PhostormVIewINavicarecodeLaravelKeractorTOOISWindowmelpFV faVsco.js( #12092 on JY-20613-allow-owner-role-on-team-setup~Proiect vc) User.onppnp aol Vz.onoMatchacuviycrmData.ong© Client.phps:phpphp customer api.phpphp embedded.phpnamespace lests reacure uruphp health.phpuse...php scim.phpphp uorotecterweo.ohophp weo,ono14 Ptinal class UserinvitationdTulest extends Testcasephp webhook.oho> scriotsuse Databaselransactions>D storageoublic function testcreate-rominvitat1ono*vo1dv testsv 7 FeatureM comnonent20 E** @var Invitation Sinvitation *^m ConsoleSinvitation = Invitation::factorv@)->create(П•MDTO'email' =>'[EMAIL]',E UserInvitationDTOTest.php'aroun id' => 1)> D Events>D Exceptions'team_id' => 1'role_id' => null,Local ChangesShelfConsole XLoav Changes 3 filesTJ g + → = Side-by-side viewer -Do not ignoreE.env.local appat885e531 contia/lloaaina.ono© JiminnyDebugCommand.php app/Console/Commandspnp logging.onp contigv Unversioned Files 9 files=.env.nikilocal app'Level' => env('LOG_LEVEL', 'info'),nath' => storade nath'loas/laravel.100')=.env.other app© CanAccessAiReportsTest.php tests/Unit/Policies© CreateMockAskJiminnyReportResultCommand.php app/Console/Commands/Ra tavicon.ico publicEids.txt apdTeraw so querv sal aoo@ SimulateWebhooksCommand.php app/Console/Commands/Crm/HubspotM+ WEBHOOK FILTERING IMPLEMENTATION.md aod"c) Userinvitationbtolest.onp= custom.log= laravel.log4 SF jiminny@localhost]& console [STAGING]« HS_local [jiminny@localhost]« console [PROD]© Clientrest.pnp© EditTeamRequest.phptii jiminny.users [PROD]©) Kernel.pnpA console (EU]© SoftPhoneManager.php X© TextMessagingService.phpv Q tii jiminny.users (EU]fiii crm_configurations (EU]Tinal readonly class sortrnonenanacer anolements conterenceranaderpublic const string COMPLIANCE PROMPT ACCEPT DIGTT S'1'A8V1Aoublic function constructiprivate ProviderRegistry ScrmProviderRegistry,private Webhook SurlGenerator,private ActivityService SactivityService,private LoggerInterface $logger.private TwilioClientBuilder StwilioClientBuilder,44 0 >public function create(VO\ConferenceManager\ActivityCreate $data): Models \Activity{...}private function create0utboundActivity(VO\ConferenceManager\SoftPhone0utboundCreate $data): Models ActiviSstartTime = microtime( as_float: true):current versionLunch • In 25 m100% S2Wed 20 May 11:31:33UserinvitationDTOTest vCascadeFixing TextRelayServicFix UserinvitationdteWARN No code coverage driver avallablere DTO.UserInvitationDTOTestfor ouner with necoye otdand voice role0.655+0 ..ThouchtsFixed the type mismatch error in testCreateFromInvitation by changing group id and team id from strings to integersin the factory call. All 4 tests now pass,lo ll ***" Code SWF.1.61 difterence'driver' => 'errorlog"'Level' => env('LOG_LEVEL', 'info'),'path" => storage_path('Logs/Laravel.Log')."drivert =>'single','path' => storage_path('logs/custom.log')"leveli =s envriind lEVElt Iinfar)APush reiectedorigin/JY-20613-allow-owner-role-on-team-setup.Show details in consoleW Windsurf Teams 23:1 UTF-8io 4 spaces...
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faVsco.js – UserInvitationDTOTest.php
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SlackFileEditViewGoHistoryWindowHelpAPPDOCKER• 81D SlackFileEditViewGoHistoryWindowHelpAPPDOCKER• 81DEV (-zsh)₴82To github.com:jiminny/app.gitc4e163f3e7..f885e531abJY-20613-allow-owner-role-on-team-setup -> JY-20613-allow-owneilukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (JY-20613-allow-owner-role-on-team-On branch JY-20915-add-domain-specific-email-text-relayYour branch is up to date with 'origin/JY-20915-add-domain-specific-email-text-relay'.Changes to becommitted:(use "git restore --staged ‹file>..." to unstage)new file:tests/Unit/Notifications/Activities/SmsReceivedTest.phpChanges not staged for commit:Cuse"gitadd‹file›...to updatewhat willbecommitted)Cuse"git restore ‹file›...to discard changesin working directory)modified:.env.localmodified:app/Console/Commands/JiminnyDebugCommand.phpmodified:config/logging.phpUntracked files:Cuse "git add<file>..."to include in what will be committed)env.nikilocalenv.otherWEBHOOK_FILTERING_IMPLEMENTATION.mdapp/Console/Commands/Crm/Hubspot/SimulateWebhooksCommand.phpapp/Console/Commands/Reports/CreateMockAskJiminnyReportResultCommand.phpids.txtpublic/favicon.icoraw_sql_query.sqltests/Unit/Policies/CanAccessAiReportsTest.phplukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (JY-20915-add-domain-specific-emaidocker exec -it docker_lamp_1 ./vendor/bin/php-cs-fixer fix --config=.php-cs-fixer.dist.plPHP CS Fixer 3.87.1 Alexander by Fabien Potencier, Dariusz Ruminskiandcontributors.PHPruntime: 8.3.30Running analysis on 7 cores with 10 files per process.Parallel runner is an experimental feature and may be unstable, use it at your own risk.Loadedconfig default from".php-cs-fixer.dist.php".5690/5690 [100%Fixed 0 of 5690 files in 76.177 seconds, 60.00 MB memory usedWhat's next:Try Docker Debug for seamless, persistent debugging tools in any containeror image »Learn more at https://docs.docker.com/go/debug-cli/lukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (JY-20915-add-domain-specific-emaiHomeDMsActivityFilesLater...More+(aholSupport Daily • in 29 m100% <78• Wed 20 May 14:31:32→Describe what you are looking forJiminny ...# engineering# general# happy_birthday# jiminny-bg# platform-tickets# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...° Direct messagesP. Nikolay YankovP. Aneliya Angelova. Stoyan Tanevdo James Graham&. Stefka Stoyanova% Galya DimitrovaVasil Vasilev. Stoyan Tomov&: Todor Stamatov. Mario GeorgievLukas Kovalik y...##: AppsToastJira Cloud# ai-chapter8 176 0Messagest Add canvas@ Files+anWednesday, April 22nd~Vasil Vasilev 5:52 PMBinary01full-es-dataset.txtBinaryThis is a single recordVes 6:20 PMjoined #ai-chapter.Nikolay Yankov 7:01 PMhttps://app.jiminny.com/playback/acbbf9e0-6dea-4887-863b-86f7015a687cToday ~NewSteliyan Georgiev 1:59 PMThe Al work we do at Jiminny is mostly in the textmodality, while the voice-to-text transition ishandled by external services.Let's talk about the voice modality during tonight'sAl Chapter call - what it is, how we can utilize it atJiminny, current limitations, etc.To be honest, I'm also fairly new to this, so I'll spendsome time this afternoon preparing myself.d 1Message #ai-chapter+...
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SlackFileEditViewGoHistoryWindowHelpAPPDOCKER• 81D SlackFileEditViewGoHistoryWindowHelpAPPDOCKER• 81DEV (-zsh)₴82To github.com:jiminny/app.gitc4e163f3e7..f885e531abJY-20613-allow-owner-role-on-team-setup -> JY-20613-allow-owneilukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (JY-20613-allow-owner-role-on-team-On branch JY-20915-add-domain-specific-email-text-relayYour branch is up to date with 'origin/JY-20915-add-domain-specific-email-text-relay'.Changes to becommitted:(use "git restore --staged ‹file>..." to unstage)new file:tests/Unit/Notifications/Activities/SmsReceivedTest.phpChanges not staged for commit:Cuse"gitadd‹file›...to updatewhat willbecommitted)Cuse"git restore ‹file›...to discard changesin working directory)modified:.env.localmodified:app/Console/Commands/JiminnyDebugCommand.phpmodified:config/logging.phpUntracked files:Cuse "git add<file>..."to include in what will be committed)env.nikilocalenv.otherWEBHOOK_FILTERING_IMPLEMENTATION.mdapp/Console/Commands/Crm/Hubspot/SimulateWebhooksCommand.phpapp/Console/Commands/Reports/CreateMockAskJiminnyReportResultCommand.phpids.txtpublic/favicon.icoraw_sql_query.sqltests/Unit/Policies/CanAccessAiReportsTest.phplukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (JY-20915-add-domain-specific-emaidocker exec -it docker_lamp_1 ./vendor/bin/php-cs-fixer fix --config=.php-cs-fixer.dist.plPHP CS Fixer 3.87.1 Alexander by Fabien Potencier, Dariusz Ruminskiandcontributors.PHPruntime: 8.3.30Running analysis on 7 cores with 10 files per process.Parallel runner is an experimental feature and may be unstable, use it at your own risk.Loadedconfig default from".php-cs-fixer.dist.php".5690/5690 [100%Fixed 0 of 5690 files in 76.177 seconds, 60.00 MB memory usedWhat's next:Try Docker Debug for seamless, persistent debugging tools in any containeror image »Learn more at https://docs.docker.com/go/debug-cli/lukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (JY-20915-add-domain-specific-emaiHomeDMsActivityFilesLater...More+(aholSupport Daily • in 29 m100% <78• Wed 20 May 14:31:32→Describe what you are looking forJiminny ...# engineering# general# happy_birthday# jiminny-bg# platform-tickets# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...° Direct messagesP. Nikolay YankovP. Aneliya Angelova. Stoyan Tanevdo James Graham&. Stefka Stoyanova% Galya DimitrovaVasil Vasilev. Stoyan Tomov&: Todor Stamatov. Mario GeorgievLukas Kovalik y...##: AppsToastJira Cloud# ai-chapter8 176 0Messagest Add canvas@ Files+anWednesday, April 22nd~Vasil Vasilev 5:52 PMBinary01full-es-dataset.txtBinaryThis is a single recordVes 6:20 PMjoined #ai-chapter.Nikolay Yankov 7:01 PMhttps://app.jiminny.com/playback/acbbf9e0-6dea-4887-863b-86f7015a687cToday ~NewSteliyan Georgiev 1:59 PMThe Al work we do at Jiminny is mostly in the textmodality, while the voice-to-text transition ishandled by external services.Let's talk about the voice modality during tonight'sAl Chapter call - what it is, how we can utilize it atJiminny, current limitations, etc.To be honest, I'm also fairly new to this, so I'll spendsome time this afternoon preparing myself.d 1Message #ai-chapter+...
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faVsco.js – UserInvitationDTOTest.php
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections...
|
[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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2742043218700313318
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections
SlackFileEditViewGoHistoryWindowHelpAPPDOCKER• 81DEV (-zsh)₴82To github.com:jiminny/app.gitc4e163f3e7..f885e531abJY-20613-allow-owner-role-on-team-setup -> JY-20613-allow-ownerlukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (JY-20613-allow-owner-role-on-team-On branch JY-20915-add-domain-specific-email-text-relayYour branch is up to date with 'origin/JY-20915-add-domain-specific-email-text-relay'.Changes to becommitted:(use "git restore --staged ‹file>..." to unstage)new file:tests/Unit/Notifications/Activities/SmsReceivedTest.phpChanges not staged for commit:Cuse"gitadd‹file›...to updatewhat willbecommitted)Cuse"git restore ‹file›...to discard changesin working directory)modified:.env.localmodified:app/Console/Commands/JiminnyDebugCommand.phpmodified:config/logging.phpUntracked files:Cuse "git add<file>..."to include in what will be committed)env.nikilocalenv.otherWEBHOOK_FILTERING_IMPLEMENTATION.mdapp/Console/Commands/Crm/Hubspot/SimulateWebhooksCommand.phpapp/Console/Commands/Reports/CreateMockAskJiminnyReportResultCommand.phpids.txtpublic/favicon.icoraw_sql_query.sqltests/Unit/Policies/CanAccessAiReportsTest.phplukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (JY-20915-add-domain-specific-emaidocker exec-it docker_lamp_1 ./vendor/bin/php-cs-fixer fix --config=.php-cs-fixer.dist.plPHP CS Fixer 3.87.1 Alexander by Fabien Potencier, Dariusz Ruminskiandcontributors.PHPruntime: 8.3.30Running analysis on 7 cores with 10 files per process.Parallel runner is an experimental feature and may be unstable, use it at your own risk.Loadedconfig default from".php-cs-fixer.dist.php".5690/5690 [100%Fixed 0 of 5690 files in 76.177 seconds, 60.00 MB memory usedWhat's next:Try Docker Debug for seamless, persistent debugging tools in any containeror image »Learn more at https://docs.docker.com/go/debug-cli/lukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (JY-20915-add-domain-specific-emaiHomeDMsActivityFilesLater...More+(aholSupport Daily • in 28 m100% <78• Wed 20 May 14:32:45→Describe what you are looking forJiminny ...# engineering# general# happy_birthday# jiminny-bg# platform-tickets# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...° Direct messagesP. Nikolay YankovP. Aneliya Angelova. Stoyan Tanevdo James Graham&. Stefka Stoyanova% Galya DimitrovaVasil Vasilev. Stoyan Tomov&: Todor Stamatov. Mario GeorgievLukas Kovalik y...##: AppsToastJira Cloud# ai-chapter8 176 0Messagest Add canvas@ Files+anWednesday, April 22nd~Vasil Vasilev 5:52 PMBinary01full-es-dataset.txtBinaryThis is a single recordVes 6:20 PMjoined #ai-chapter.Nikolay Yankov 7:01 PMhttps://app.jiminny.com/playback/acbbf9e0-6dea-4887-863b-86f7015a687cToday ~NewSteliyan Georgiev 1:59 PMThe Al work we do at Jiminny is mostly in the textmodality, while the voice-to-text transition ishandled by external services.Let's talk about the voice modality during tonight'sAl Chapter call - what it is, how we can utilize it atJiminny, current limitations, etc.To be honest, I'm also fairly new to this, so I'll spendsome time this afternoon preparing myself.d 1Message #ai-chapter+...
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62370
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43
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2026-05-20T11:32:45.567213+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-20/1779 /Users/lukas/.screenpipe/data/data/2026-05-20/1779276765567_m2.jpg...
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PhpStorm
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faVsco.js – UserInvitationDTOTest.php
|
1
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NULL
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monitor_2
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NULL
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NULL
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NULL
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
Start Listening for PHP Debug Connections...
|
[{"role":"AXButton","text" [{"role":"AXButton","text":"Project: faVsco.js, menu","depth":5,"bounds":{"left":0.025930852,"top":0.019952115,"width":0.03856383,"height":0.025538707},"on_screen":true,"help_text":"~/jiminny/app","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"#12092 on JY-20613-allow-owner-role-on-team-setup, menu","depth":5,"bounds":{"left":0.064494684,"top":0.019952115,"width":0.12533244,"height":0.025538707},"on_screen":true,"help_text":"Pull request #12092 exists for current branch JY-20613-allow-owner-role-on-team-setup","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"bounds":{"left":0.83610374,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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2742043218700313318
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app_switch
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hybrid
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NULL
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Project: faVsco.js, menu
#12092 on JY-20613-allow- Project: faVsco.js, menu
#12092 on JY-20613-allow-owner-role-on-team-setup, menu
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PhostormVIeWINavigarecodeLaravelWindowFV faVsco.js~#12092 on JY-20613-allow-owner-rolProletey@ UserinvitationDTOTest.php X› D ConferenceHandlerv D ConferenceManager© Client.phpClientTest.php© EditTeamRequest.phps:phpesortPnonemanager.ong• ConferenceCallbackHandler.php© ConferenceManager.phpnamespace lests reacure uruDDIO› DEvent>D Exception>use...14 Ptinal class Userinvitationdtulest extends Testcasew Job• Resolveiuse DatabaselransactionsService,DVO18 Voublic function testcreate-rominvitat1ono vo1d© TwilioConstants.phpc)TwiioReoositorv.ono** @var Invitation Sinvitation *^Uoloaden$invitation = Invitation::factory()->create([7 UriGeneratorQUtilityM Uuid• Waveform'email''[EMAIL]','group_id' => 1,iteam 1dt = 11'role_id' => null,N Wehhooks'erm_required' = 1,D Workflow'is_owner' => 0> D ConfigurationD Console• D Commands› D Activities/** @var User $user */$user = User::factory()->create();> D Analytics>D Calendars*x ava Kole suserkole x/$userRole = Role: :whereName( value: User::ROLE_RECORDER)->first();v0 erm> D Hubspot› IntegrationAppsinvitation->roles->sync suserkole>D Traitssato = Userinvitat1onbT0::rrom.nv1tations1nv1tation, suserc) AddLavoutEntities.phpc) AutoloaDelavedcommand.phoself::assertsame( expected: "testogma1l.com, $dto->ema1l);c) BacktillOpportunityUserFromaccountC3ullhorncommandAostract.onoself::assertSame exicted: 1. Soto->teamid):C) BullhornPinaCommand.ohvC) BullhornSearchCommand.onvself::assertSamed SuserRole-›cetido. sdto->rolelds):C) BullhornSessionCommand.ohv@ CheckActivitvLoagableCommand.ohp© CleanDuplicateFieldDataCommand.ohC) [EMAIL] function testFor0wner: voidt...}@ LoaActivitiesCommand.ohnC) ManadeSvncStrateavCommand.nhnlpublic function testFor0wnerWithRecorderAndVoiceRole: void(...}C) [EMAIL]) Match@nnortunitvActivitiesCommandl1A5 VSpublic function testFor0wnerWithAnalystRole: void(...}C) MiarateProvider nhn.C) ProceccHuhsnot@biectsSvncRatches© PurgeDeletedOpportunitiesCommand.© ResetGovernorLimits.php© SendNotLogged.php© SetupActivityTypeForFollowUp.phplihl"suppont Dally • In zom100% L28• Wed 20 May 14:32:45CascadeU UserInvitationDTOTestTesting SmsReceivedFix UserinvitationdteCascade+O •E laravel.logtii jiminny.users [PROD]y Kernelpnp4 SF [jiminny@localhost]A console [EU]A console [STAGING]© SoftPhoneManager.php xA HS_Jocal (jiminny@localhost]© TextMessagingService.phpA console [Pkol)tid jiminny.users (EU]fiii crm_configurations (EU]Tinal readonly class sortrnonenanacer anolements conterenceranaderpublic const string COMPLIANCE_PROMPT_ACCEPT_DIGIT = '1';M e8.1^public function __construct(private ProviderRegistry $crmProviderRegistry,private Webhook $urlGenerator,private ActivityService $activityService,private LoggerInterface $logger,private TwilioClientBuilder $twilioClientBuilder,44 € >public function create(VO\ConferenceManager\ActivityCreate $data): Models\Activity{……}private function createOutboundActivity(VO\ConferenceManager\SoftPhoneOutboundCreate $data): Models\Activit$startTime = microtime(as_float: true);Sthis->logger->debug(_METHOD,['data' => $data,Snow = nowobSuser = $data->getUser();Steam = Suser->qetTeamolSdevice = Sdata->qetdevice@:SphoneNumber = Scata->qetPhoneNumbero:Scoute = sdata->oetPhoneRouteoif (! Sthis-›activityService-›teamCanDial(Steam, $phoneNumber)) €Srearon = aetReaionBvNumberSohoneNumber Susen->aetCountrvCode0n=throw new LogicException(sprintf('Sorry, dialing %s is not available with your subscription.'Please contact your manager to enable additional destinations.',...values: Sregion ?? 'this number'101$lead = null;Saccount = null:sconcact = nuul:Sstage = nuuuiSopportunity = null;103II Setup services.ScrmService = Sthis->crmProviderRegistry->qet($team->crm->provider)if (! Suser-›isCrmRequired()) €ScrmService->setuser(Suser->team->owner)Cascade Code *•Kick off a new project. Make changesacross your entre codedase• Testina SmsReceived NotificationFix UserinvitationDTotes© Text Relay Email Alias Setup and FilteringAsk anvthina (884-L)« Code SWF-1.6W Windsurf Teams24-28f 4 spaces...
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Project: faVsco.js, menu
JY-20891-improve-sms-text Project: faVsco.js, menu
JY-20891-improve-sms-text-relays, menu
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<?php
namespace Jiminny\Repositories;
use Carbon\Carbon;
use Illuminate\Contracts\Auth\Authenticatable;
use Illuminate\Database\Eloquent\Builder;
use Illuminate\Database\Eloquent\ModelNotFoundException;
use Illuminate\Database\Query\Builder as QueryBuilder;
use Illuminate\Database\Query\JoinClause;
use Illuminate\Support\Collection;
use Illuminate\Support\Facades\Auth;
use Jiminny\Component\Cache;
use Jiminny\Contracts\Acl\PermissionEnum;
use Jiminny\Contracts\Repositories\UserRepository as UserRepositoryContract;
use Jiminny\Models\Contracts\UserContract;
use Jiminny\Models\Crm\Field;
use Jiminny\Models\Crm\Profile;
use Jiminny\Models\Group;
use Jiminny\Models\LanguageDialect;
use Jiminny\Models\Participant;
use Jiminny\Models\Partner;
use Jiminny\Models\Playlist;
use Jiminny\Models\Playlist\Share;
use Jiminny\Models\Role;
use Jiminny\Models\SocialAccount;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Models\UserSettings;
class UserRepository implements UserRepositoryContract
{
private Cache\Service\Storage $storage;
public function __construct(Cache\Service\Storage $storage)
{
$this->storage = $storage;
}
public function current(): ?User
{
return Auth::user();
}
/**
* {@inheritdoc}
*/
public function find(int $id): (Authenticatable&UserContract)|null
{
return User::where('id', $id)->first();
}
public function get(int $id): UserContract
{
$user = $this->find($id);
if ($user === null) {
throw new ModelNotFoundException();
}
return $user;
}
public function findByUuid(string $uuid): ?User
{
/** @var User|null */
return User::where('uuid', User::toOptimized($uuid))->first();
}
public function search(string $query, ?User $excludeUser, Partner $partner): Collection
{
/** @var Builder $search */
$search = User::query()
->where('status', User::STATUS_ACTIVE)
->whereHas('team', static function (Builder $query) use ($partner): void {
// Never allow partners to search for other partner users.
if (! $partner->isDefaultPartner()) {
$query->where('teams.partner_id', $partner->id);
}
});
// If a user to exclude was passed to the repository, we will exclude their User
// ID from the list. Typically we don't want to show the current user in the
// search results and only want to display the other users from the query.
if ($excludeUser !== null) {
$search->where('id', '<>', $excludeUser->getId());
}
/** @var Collection<User> */
return $search
->where(static function (Builder $search) use ($query) {
$search
->where('email', 'like', $query)
->orWhere('name', 'like', $query);
})
->get();
}
public function findOneBy(array $criteria): ?User
{
$query = User::query();
foreach ($criteria as $attribute => $value) {
$query->where($attribute, $value);
}
/** @var User $result */
$result = $query->first();
return $result;
}
public function findInaccessibleDeactivatedUserUuids(User $user): Collection
{
return $this->storage->remember(
static function () use ($user): Collection {
if ($user->hasRole(User::MANAGER_ROLES)) {
return Collection::make();
}
$team = $user->getTeam();
if ($team->canViewActivitiesOfDeactivatedUsers()) {
return Collection::make();
}
return $team->users()
->where('status', '=', User::STATUS_DEACTIVATED)
->get(['uuid'])
->map(static fn (User $teamMember): string => $teamMember->getUuid());
},
Cache\Constants::deactivatedUsersIds($user),
static fn () => Carbon::now()->addMinute(),
);
}
public function findDeactivatedUserUuids(Team $team): Collection
{
return $team->users()
->where('status', '=', User::STATUS_DEACTIVATED)
->get(['uuid'])
->map(static fn (User $teamMember): string => $teamMember->getUuid());
}
public function findUserUuids(Team $team): Collection
{
return $team->users()
->get(['uuid'])
->map(static fn (User $teamMember): string => $teamMember->getUuid());
}
public function idOrUuId(int|string $userIdentifier): User
{
/** @var User */
return User::idOrUuId($userIdentifier);
}
public function findBySharedPlaylist(Playlist $playlist): Collection
{
// If 'shares' relation is already loaded
if ($playlist->relationLoaded('shares')) {
$users = Collection::make();
// Get list of users the playlist is shared to
$shares = $playlist->getShares()->unique('to_user_id');
foreach ($shares as $share) {
$users->add($share->to);
}
return $users
->where('status', '=', User::STATUS_ACTIVE)
->sortBy('name');
}
/** @var Collection<int, User> */
return $playlist->hasManyThrough(
User::class,
Share::class,
'playlist_id',
'id',
'id',
'to_user_id',
)
->active()
->orderBy('name', 'asc')
->distinct()
->get();
}
public function updateOrCreateCrmProfile(User $user, string $crmProviderId): Profile
{
/** @var Profile */
return $user->crmProfile()->updateOrCreate([
'crm_configuration_id' => $user->getTeam()->getCrmConfiguration()->getId(),
'crm_provider_id' => $crmProviderId,
]);
}
/**
* Get all Crm Fields, related to the crm configuration for the team of which the user is a member of.
* The CrmFields collection can optionally be filtered by field properties.
*
* @return Collection<Field>
*/
public function getUserCrmConfigurationFields(UserContract $user, array $filterFields = []): Collection
{
$hasManyQueryBuilder = $user->getTeam()
->getCrmConfiguration()
->fields();
if (! empty($filterFields)) {
foreach ($filterFields as $filterKey => $filterValue) {
$hasManyQueryBuilder->where($filterKey, $filterValue);
}
}
return $hasManyQueryBuilder->get();
}
/**
* @return Collection<User>
*/
public function findTeamUsersWithMostCapableRole(int $teamId, string $providerSlug): Collection
{
$roleIds = Role::whereIn('name', [
User::ROLE_ADMIN,
User::ROLE_MANAGER,
User::ROLE_RECORDER,
])
->pluck('id')
->toArray();
return User::select('users.*')
->where('users.team_id', $teamId)
->where('users.status', User::STATUS_ACTIVE)
->join('social_accounts as sa', static function (JoinClause $q) use ($providerSlug) {
return $q->on('sa.sociable_id', '=', 'users.id')
->where([
'sa.provider' => $providerSlug,
'sa.state' => SocialAccount::STATE_CONNECTED,
]);
})
->join('role_user as ru', static function (JoinClause $q) use ($roleIds) {
return $q->on('ru.user_id', '=', 'users.id')
->whereIn('ru.role_id', $roleIds);
})
->orderBy('ru.role_id', 'ASC')
->get();
}
public function getUsersWithInboxByUserIds(array $userIds): Collection
{
return User::with(['Inbox'])->find($userIds);
}
public function getCustomerApiTeamMembers(int $teamId): Collection
{
return User::select(['id', 'uuid', 'name', 'email', 'status'])
->with(['roles'])
->where('team_id', $teamId)
->addSelect([
'teamName' => Group::select(['name'])
->whereColumn('id', 'users.group_id')
->limit(1),
'teamID' => Group::selectRaw('uuid_from_bin(groups.uuid)')
->whereColumn('id', 'users.group_id')
->limit(1),
])
->addSelect([
'crmID' => Profile::select(['crm_provider_id'])
->whereColumn('user_id', 'users.id')
->whereNotNull('crm_provider_id')
->limit(1),
])
->get();
}
public function findActiveThatSyncDialersByTeamAndCrmProviderId(Team $team, string $crmProviderId): ?User
{
return User::where('team_id', $team->getId())
->active()
->shouldSyncDialers()
->whereHas('crmProfile', static function (Builder $query) use ($crmProviderId): void {
$query->where('crm_provider_id', $crmProviderId);
$query->whereNull('archived_at');
})
->first();
}
public function getFirstTeamAdmin(Team $team, string $orderBy = 'id', string $orderDirection = 'asc'): ?User
{
return $team
->users()
->active()
->admin()
->orderBy($orderBy, $orderDirection)
->first();
}
public function disableSlackFollowUp(User $user): void
{
$user->disableSlackFollowUp();
$user->save();
}
public function enableSlackFollowUp(User $user): void
{
$user->enableSlackFollowUp();
$user->save();
}
public function findActiveByRoles(Team $team, array $roles): Collection
{
/** @var Collection<int, User> */
return $team->users()
->whereHas(
relation: 'roles',
callback: static fn (Builder $query): Builder => $query->whereIn(
column: 'name',
values: $roles,
),
)
->active()
->get();
}
public function findByTeamAndEmailAddress(
Team $team,
string $email,
bool $onlyActive = false,
bool $onlyPrimary = false,
): ?User {
/** @var QueryBuilder $query */
$query = User::where('team_id', $team->getId())
->where(function ($query) use ($email, $onlyPrimary) {
$query->where('email', $email);
if (! $onlyPrimary) {
$query->orWhere('secondary_email', $email);
}
})
->orderBy('status');
if ($onlyActive) {
$query->active();
}
/** @var User|null */
return $query->first();
}
public function findByEmail(string $email): ?User
{
/** @var User|null */
return User::query()
->whereNested(
static function (QueryBuilder $query) use ($email) {
$query
->where('email', $email)
->orWhere('secondary_email', $email);
}
)
->active()
->first();
}
public function findByPhone(string $phone): ?User
{
return User::where('phone', $phone)->first();
}
public function findBySecondaryPhone(string $secondaryPhone): ?User
{
return User::where('secondary_phone', $secondaryPhone)->first();
}
public function getUserLocales(User $user): array
{
$userLanguages = [];
$user->load('languageDialects.language');
/** @var LanguageDialect $dialect */
foreach ($user->languageDialects()->get() as $dialect) {
$userLanguages[] = $dialect->getLanguageLocale();
}
return $userLanguages;
}
public function getUserLanguageLocales(User $user): array
{
$userLanguages = [];
$user->load('languageDialects.language');
/** @var LanguageDialect $dialect */
foreach ($user->languageDialects()->get() as $dialect) {
$userLanguages[] = $dialect->getLanguage()->getLocale();
}
return array_unique($userLanguages);
}
public function updateUserLocales(User $user, array $locales): void
{
$dialectIds = [];
foreach ($locales as $locale) {
[$languageLocale, $dialectLocale] = explode('_', $locale);
$dialect = LanguageDialect::whereHas('language', function ($query) use ($languageLocale) {
$query->where('locale', $languageLocale);
})
->where('locale', $dialectLocale)
->first();
if ($dialect) {
$dialectIds[] = $dialect->getId();
}
}
$user->languageDialects()->sync($dialectIds);
}
public function getUserSetting(int $userId, string $settingName): ?UserSettings
{
/** @var ?UserSettings */
return UserSettings::query()
->where('user_id', $userId)
->where('name', $settingName)
->first();
}
public function setUserSetting(int $userId, string $name, mixed $value, string $valueType): UserSettings
{
return UserSettings::updateOrCreate(
['user_id' => $userId, 'name' => $name],
['value' => (string) $value, 'value_type' => $valueType],
);
}
public function enableCrm(User $user): void
{
$user->update(['crm_required' => true]);
}
public function getByTeamAndActivitiesParticipants(Team $team, array $activityIds): Collection
{
$emails = Participant::select('email')
->distinct()
->whereIn('activity_id', $activityIds)
->pluck('email');
return $team->users()
->whereIn('email', $emails)
->active()
->whereHasPermission(PermissionEnum::CALENDAR_SYNC)
->where('sync_conference', true)
->where('team_id', $team->getId())
->get();
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #
SELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;
select * from users where team_id = 51; # 7783
SELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130
select * from activity_searches where user_id = 7783;
select * from activity_search_filters where activity_search_id IN (32291, 32292);
SELECT asf.activity_search_id, asf.id, asf.value
FROM activity_search_filters asf
WHERE asf.filter = 'group_id'
AND asf.value IN (
SELECT CONCAT(
HEX(SUBSTR(uuid, 5, 4)), '-',
HEX(SUBSTR(uuid, 3, 2)), '-',
HEX(SUBSTR(uuid, 1, 2)), '-',
HEX(SUBSTR(uuid, 9, 2)), '-',
HEX(SUBSTR(uuid, 11))
)
FROM groups
WHERE deleted_at IS NOT NULL
);
SELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where provider = 'hubspot';
SELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133
SELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null
# [PASSWORD_DOTS]
select * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';
select
cp.*
# DISTINCT t.id
# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields
FROM crm_profiles cp
JOIN crm_configurations crm on crm.id = cp.crm_configuration_id
JOIN users u on u.id = cp.user_id
JOIN teams t ON t.id = crm.team_id
WHERE crm.provider = 'salesforce' and t.status = 'active'
and cp.archived_at IS NULL and u.deleted_at IS NULL
and t.id NOT IN (1093)
and t.id = 2
and cp.contact_fields IS NULL;
# and c.crm_provider_id = '003Uu00000ojD4NIAU';
SELECT * FROM users WHERE id = 26484;
SELECT * FROM crm_profiles WHERE user_id = 26484;
SELECT * FROM social_accounts WHERE sociable_id = 26484;
SELECT * FROM crm_configurations where provider = 'salesforce';
select * from users where id IN (10022, 10403);
select * from users where team_id IN (526);
select * from teams where id IN (526, 532);
select * from crm_configurations where id IN (500, 516);
select * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);
select * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 526 and sa.provider = 'salesforce';
select * from team_settings where team_id IN (526, 532);
select * from users where id IN (22824);
select * from crm_profiles where crm_configuration_id IN (1026);
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1093 and sa.provider = 'salesforce';
select * from teams where id = 1099;
select * from users where id = 29643
select * from activity_processing_states;
SELECT * FROM teams where name LIKE '%Fare%'; # 233
SELECT * FROM opportunities where crm_configuration_id = 215
# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'
;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1088 and sa.provider = 'hubspot';
SELECT * FROM teams order by updated_at DESC
SELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account
select * from crm_configurations where provider = 'pipedrive';
select * from teams where id = 957;
select * from crm_configurations where id = 957;
SELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743
SELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;
select * from users where team_id = 1; # 26726 - Gabriela Dureva
SELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific
select * from activities where user_id = 26726 order by id desc;
select * from contacts where crm_configuration_id = 1
and email IN ('[EMAIL]', '[EMAIL]'); # 2094416, 2093620
SELECT * FROM contacts WHERE id = 6284931;
SELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id
WHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;
select * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);
select * from crm_configurations where id = 1;
43801692-1aeb-32ce-acba-5b80a479701a
44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b
405975c0-b3d0-7aaa-821f-09d59cae6dd1
4caf848d-4bed-2299-b248-7788d41f9fca
49bedc3f-f196-eef3-89c3-dea6a3b4aa63
43420989-a09d-b8f8-9806-c8bbf7a02aac
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
SELECT * FROM activities WHERE id = 75461988;
SELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;
select * from contacts where id = 17900517;
select * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id
where crm.provider != 'salesforce';
select * from users where id = 21047;
SELECT * FROM crm_configurations WHERE id = 892;
SELECT * FROM teams WHERE id = 942;
select * from opportunities where team_id = 942 order by updated_at desc;
select * from contacts where team_id = 942 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 942 and sa.provider = 'hubspot';
SELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430
SELECT * FROM crm_configurations WHERE id = 1;
SELECT * FROM teams WHERE crm_id = 1;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
select id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1
SELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430
select * from teams where id = 852;
select * from groups where id = 2286;
select * from sidekick_settings where team_id = 852;
select * from default_activity_types where team_id = 852;
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1 AND u.deleted_at IS NULL
AND u.crm_required = 1
AND u.team_id = 1
ORDER BY u.team_id;
SELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (
18481
);
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1
AND u.deleted_at IS NULL
AND u.crm_required = 1
# AND u.team_id = 1
AND p.id IS NULL -- Move this condition to WHERE clause
ORDER BY u.team_id;
SELECT * FROM opportunities WHERE id = 20002609;
select * from teams where id = 1122; # Velatir, 29953 - [EMAIL]
select * from crm_configurations where id = 1060;
select * from crm_layouts where crm_configuration_id = 1060;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1122 and sa.provider = 'hubspot';
select * from opportunities where team_id = 1122 order by updated_at desc;
select * from crm_field_data where object_type = 'contact';
SELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 248 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS
SELECT * FROM users where id = 24115;
SELECT * FROM accounts where id = 4002896;
SELECT * FROM teams WHERE name LIKE '%adswerve%';
SELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN ("0069N000003GIQ9QAO","0061r000019yGP9AAM","0066900001S2KWlAAN","0066900001TDpj2AAD","0066900001b8uEwAAI","0069N000001rQi0QAE","006QF00000KD40mYAD","006QF00000LzpRJYAZ","0069N000002uomtQAA","0069N000002xlMLQAY","0066900001NV6ubAAD","0061r00001HJp45AAD","006QF00000uTlUoYAK","006QF00000v0bZqYAI");
SELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203
SELECT u.id, u.email, ac.name, a.* FROM activities a
JOIN users u ON a.user_id = u.id
JOIN accounts ac ON a.account_id = ac.id
WHERE
uuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or
uuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or
uuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;
select * from users where id = 5825;
SELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;
select * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;
19594, 862
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 862 and sa.provider = 'salesforce';
select * from automated_reports where id = 36;
select ar.frequency, r.*, ar.* from automated_report_results r
join automated_reports ar on r.report_id = ar.id
where ar.frequency != 'one_off';
select s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;
select * from nudges n where n.activity_search_id
select * from teams where created_at > '2026-03-09';
SELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;
select * from users where team_id = 1 and name like '%Lukas%'; # 7160
SELECT * FROM teams WHERE id = 575;
select * from opportunities where team_id = 575;
SELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,
select * from opportunities where team_id = 1126;
SELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,
select * from opportunities where team_id = 1125;
select * from contacts c
where c.team_id = 882;
SELECT * FROM activities WHERE id = 76822967;
SELECT * FROM crm_profiles WHERE user_id = 15440;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 555;
SELECT * FROM crm_configurations WHERE id = 555;
SELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 581 and sa.provider = 'salesforce';
SELECT * FROM automated_report_results order by id desc;
select * from features;
select * from team_features where feature_id = 40;
select * from teams where id = 556;
select * from automated_reports;
where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , ["pdf","podcast"]
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from automated_report_results order by id desc;
SELECT * FROM automated_report_results WHERE id = 1919;
select * from automated_report_results WHERE report_id = 54;
select * from opportunities where id = 7594349;
SELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - [EMAIL]
select * from playbooks where team_id = 711; # event 226147
SELECT * FROM playbook_categories WHERE playbook_id = 5515;
SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';
SELECT * FROM crm_fields WHERE id = 226147;
SELECT * FROM crm_field_values WHERE crm_field_id = 226147;
SELECT * FROM crm_configurations WHERE id = 692;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 711 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;
select * from leads;
select * from calendars;
SELECT
t.id AS team_id,
t.name,
LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain
FROM teams t
JOIN users u ON u.team_id = t.id
JOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'
LEFT JOIN team_domains td
ON td.team_id = t.id
AND td.deleted_at IS NULL
AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))
GROUP BY t.id, t.name, calendar_domain
ORDER BY t.name, calendar_domain;
select * from users u join calendars c on c.user_id = u.id
where u.team_id = 882;
select * from activities where id = 74049485; # team 563 crm 537
select * from activities where id = 73272382; # team 563 crm 537
select * from activities where id = 64400389; # team 563 crm 537
select * from activities where id = 58081273; # team 563 crm 537
select * from activities where id = 54520297; # team 563 crm 537
select * from participants where activity_id = 58081273;
select * from activities where crm_configuration_id = 537 and provider = 'aircall'
and account_id = 19003658 order by updated_at desc;
select * from contacts where crm_configuration_id = 537 and id = 35957759;
select * from accounts where crm_configuration_id = 537 and id = 19003658;
select * from automated_report_results where id = 1976;
select * from automated_reports where id = 583;
select * from activity_searches where id = 87714;
select * from activity_search_filters where activity_search_id = 87714;
SELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid
or uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;
SELECT * FROM crm_configurations WHERE provider = 'hubspot';
select * from rate_limits;
select * from automated_report_results where media_type = 'pdf' and status = 2
and id IN (18, 1872);
select * from automated_reports where id = 54;
SELECT * FROM users WHERE id IN (24623,29443,29613);
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from text_relays where created_at > '2026-05-01'
# and id IN (32415, 32416);
and id = 32412;
select * from users where team_id = 2 and email like '%scott%' and id = 29510;
Project
Project
New File or Directory…...
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Settings","depth":5,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"2","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Jiminny\\Repositories;\n\nuse Carbon\\Carbon;\nuse Illuminate\\Contracts\\Auth\\Authenticatable;\nuse Illuminate\\Database\\Eloquent\\Builder;\nuse Illuminate\\Database\\Eloquent\\ModelNotFoundException;\nuse Illuminate\\Database\\Query\\Builder as QueryBuilder;\nuse Illuminate\\Database\\Query\\JoinClause;\nuse Illuminate\\Support\\Collection;\nuse Illuminate\\Support\\Facades\\Auth;\nuse Jiminny\\Component\\Cache;\nuse Jiminny\\Contracts\\Acl\\PermissionEnum;\nuse Jiminny\\Contracts\\Repositories\\UserRepository as UserRepositoryContract;\nuse Jiminny\\Models\\Contracts\\UserContract;\nuse Jiminny\\Models\\Crm\\Field;\nuse Jiminny\\Models\\Crm\\Profile;\nuse Jiminny\\Models\\Group;\nuse Jiminny\\Models\\LanguageDialect;\nuse Jiminny\\Models\\Participant;\nuse Jiminny\\Models\\Partner;\nuse Jiminny\\Models\\Playlist;\nuse Jiminny\\Models\\Playlist\\Share;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\SocialAccount;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Models\\UserSettings;\n\nclass UserRepository implements UserRepositoryContract\n{\n private Cache\\Service\\Storage $storage;\n\n public function __construct(Cache\\Service\\Storage $storage)\n {\n $this->storage = $storage;\n }\n\n public function current(): ?User\n {\n return Auth::user();\n }\n\n /**\n * {@inheritdoc}\n */\n public function find(int $id): (Authenticatable&UserContract)|null\n {\n return User::where('id', $id)->first();\n }\n\n public function get(int $id): UserContract\n {\n $user = $this->find($id);\n\n if ($user === null) {\n throw new ModelNotFoundException();\n }\n\n return $user;\n }\n\n public function findByUuid(string $uuid): ?User\n {\n /** @var User|null */\n return User::where('uuid', User::toOptimized($uuid))->first();\n }\n\n public function search(string $query, ?User $excludeUser, Partner $partner): Collection\n {\n /** @var Builder $search */\n $search = User::query()\n ->where('status', User::STATUS_ACTIVE)\n ->whereHas('team', static function (Builder $query) use ($partner): void {\n // Never allow partners to search for other partner users.\n if (! $partner->isDefaultPartner()) {\n $query->where('teams.partner_id', $partner->id);\n }\n });\n\n // If a user to exclude was passed to the repository, we will exclude their User\n // ID from the list. Typically we don't want to show the current user in the\n // search results and only want to display the other users from the query.\n if ($excludeUser !== null) {\n $search->where('id', '<>', $excludeUser->getId());\n }\n\n /** @var Collection<User> */\n return $search\n ->where(static function (Builder $search) use ($query) {\n $search\n ->where('email', 'like', $query)\n ->orWhere('name', 'like', $query);\n })\n ->get();\n }\n\n public function findOneBy(array $criteria): ?User\n {\n $query = User::query();\n\n foreach ($criteria as $attribute => $value) {\n $query->where($attribute, $value);\n }\n\n /** @var User $result */\n $result = $query->first();\n\n return $result;\n }\n\n public function findInaccessibleDeactivatedUserUuids(User $user): Collection\n {\n return $this->storage->remember(\n static function () use ($user): Collection {\n if ($user->hasRole(User::MANAGER_ROLES)) {\n return Collection::make();\n }\n\n $team = $user->getTeam();\n\n if ($team->canViewActivitiesOfDeactivatedUsers()) {\n return Collection::make();\n }\n\n return $team->users()\n ->where('status', '=', User::STATUS_DEACTIVATED)\n ->get(['uuid'])\n ->map(static fn (User $teamMember): string => $teamMember->getUuid());\n },\n Cache\\Constants::deactivatedUsersIds($user),\n static fn () => Carbon::now()->addMinute(),\n );\n }\n\n\n public function findDeactivatedUserUuids(Team $team): Collection\n {\n return $team->users()\n ->where('status', '=', User::STATUS_DEACTIVATED)\n ->get(['uuid'])\n ->map(static fn (User $teamMember): string => $teamMember->getUuid());\n }\n\n public function findUserUuids(Team $team): Collection\n {\n return $team->users()\n ->get(['uuid'])\n ->map(static fn (User $teamMember): string => $teamMember->getUuid());\n }\n\n public function idOrUuId(int|string $userIdentifier): User\n {\n /** @var User */\n return User::idOrUuId($userIdentifier);\n }\n\n public function findBySharedPlaylist(Playlist $playlist): Collection\n {\n // If 'shares' relation is already loaded\n if ($playlist->relationLoaded('shares')) {\n $users = Collection::make();\n\n // Get list of users the playlist is shared to\n $shares = $playlist->getShares()->unique('to_user_id');\n foreach ($shares as $share) {\n $users->add($share->to);\n }\n\n return $users\n ->where('status', '=', User::STATUS_ACTIVE)\n ->sortBy('name');\n }\n\n /** @var Collection<int, User> */\n return $playlist->hasManyThrough(\n User::class,\n Share::class,\n 'playlist_id',\n 'id',\n 'id',\n 'to_user_id',\n )\n ->active()\n ->orderBy('name', 'asc')\n ->distinct()\n ->get();\n }\n\n public function updateOrCreateCrmProfile(User $user, string $crmProviderId): Profile\n {\n /** @var Profile */\n return $user->crmProfile()->updateOrCreate([\n 'crm_configuration_id' => $user->getTeam()->getCrmConfiguration()->getId(),\n 'crm_provider_id' => $crmProviderId,\n ]);\n }\n\n /**\n * Get all Crm Fields, related to the crm configuration for the team of which the user is a member of.\n * The CrmFields collection can optionally be filtered by field properties.\n *\n * @return Collection<Field>\n */\n public function getUserCrmConfigurationFields(UserContract $user, array $filterFields = []): Collection\n {\n $hasManyQueryBuilder = $user->getTeam()\n ->getCrmConfiguration()\n ->fields();\n\n if (! empty($filterFields)) {\n foreach ($filterFields as $filterKey => $filterValue) {\n $hasManyQueryBuilder->where($filterKey, $filterValue);\n }\n }\n\n return $hasManyQueryBuilder->get();\n }\n\n /**\n * @return Collection<User>\n */\n public function findTeamUsersWithMostCapableRole(int $teamId, string $providerSlug): Collection\n {\n $roleIds = Role::whereIn('name', [\n User::ROLE_ADMIN,\n User::ROLE_MANAGER,\n User::ROLE_RECORDER,\n ])\n ->pluck('id')\n ->toArray();\n\n return User::select('users.*')\n ->where('users.team_id', $teamId)\n ->where('users.status', User::STATUS_ACTIVE)\n ->join('social_accounts as sa', static function (JoinClause $q) use ($providerSlug) {\n return $q->on('sa.sociable_id', '=', 'users.id')\n ->where([\n 'sa.provider' => $providerSlug,\n 'sa.state' => SocialAccount::STATE_CONNECTED,\n ]);\n })\n ->join('role_user as ru', static function (JoinClause $q) use ($roleIds) {\n return $q->on('ru.user_id', '=', 'users.id')\n ->whereIn('ru.role_id', $roleIds);\n })\n ->orderBy('ru.role_id', 'ASC')\n ->get();\n }\n\n public function getUsersWithInboxByUserIds(array $userIds): Collection\n {\n return User::with(['Inbox'])->find($userIds);\n }\n\n public function getCustomerApiTeamMembers(int $teamId): Collection\n {\n return User::select(['id', 'uuid', 'name', 'email', 'status'])\n ->with(['roles'])\n ->where('team_id', $teamId)\n ->addSelect([\n 'teamName' => Group::select(['name'])\n ->whereColumn('id', 'users.group_id')\n ->limit(1),\n 'teamID' => Group::selectRaw('uuid_from_bin(groups.uuid)')\n ->whereColumn('id', 'users.group_id')\n ->limit(1),\n ])\n ->addSelect([\n 'crmID' => Profile::select(['crm_provider_id'])\n ->whereColumn('user_id', 'users.id')\n ->whereNotNull('crm_provider_id')\n ->limit(1),\n ])\n ->get();\n }\n\n public function findActiveThatSyncDialersByTeamAndCrmProviderId(Team $team, string $crmProviderId): ?User\n {\n return User::where('team_id', $team->getId())\n ->active()\n ->shouldSyncDialers()\n ->whereHas('crmProfile', static function (Builder $query) use ($crmProviderId): void {\n $query->where('crm_provider_id', $crmProviderId);\n $query->whereNull('archived_at');\n })\n ->first();\n }\n\n public function getFirstTeamAdmin(Team $team, string $orderBy = 'id', string $orderDirection = 'asc'): ?User\n {\n return $team\n ->users()\n ->active()\n ->admin()\n ->orderBy($orderBy, $orderDirection)\n ->first();\n }\n\n public function disableSlackFollowUp(User $user): void\n {\n $user->disableSlackFollowUp();\n $user->save();\n }\n\n public function enableSlackFollowUp(User $user): void\n {\n $user->enableSlackFollowUp();\n $user->save();\n }\n\n public function findActiveByRoles(Team $team, array $roles): Collection\n {\n /** @var Collection<int, User> */\n return $team->users()\n ->whereHas(\n relation: 'roles',\n callback: static fn (Builder $query): Builder => $query->whereIn(\n column: 'name',\n values: $roles,\n ),\n )\n ->active()\n ->get();\n }\n\n public function findByTeamAndEmailAddress(\n Team $team,\n string $email,\n bool $onlyActive = false,\n bool $onlyPrimary = false,\n ): ?User {\n /** @var QueryBuilder $query */\n $query = User::where('team_id', $team->getId())\n ->where(function ($query) use ($email, $onlyPrimary) {\n $query->where('email', $email);\n\n if (! $onlyPrimary) {\n $query->orWhere('secondary_email', $email);\n }\n })\n ->orderBy('status');\n\n if ($onlyActive) {\n $query->active();\n }\n\n /** @var User|null */\n return $query->first();\n }\n\n public function findByEmail(string $email): ?User\n {\n /** @var User|null */\n return User::query()\n ->whereNested(\n static function (QueryBuilder $query) use ($email) {\n $query\n ->where('email', $email)\n ->orWhere('secondary_email', $email);\n }\n )\n ->active()\n ->first();\n }\n\n public function findByPhone(string $phone): ?User\n {\n return User::where('phone', $phone)->first();\n }\n\n public function findBySecondaryPhone(string $secondaryPhone): ?User\n {\n return User::where('secondary_phone', $secondaryPhone)->first();\n }\n\n public function getUserLocales(User $user): array\n {\n $userLanguages = [];\n $user->load('languageDialects.language');\n\n /** @var LanguageDialect $dialect */\n foreach ($user->languageDialects()->get() as $dialect) {\n $userLanguages[] = $dialect->getLanguageLocale();\n }\n\n return $userLanguages;\n }\n\n public function getUserLanguageLocales(User $user): array\n {\n $userLanguages = [];\n $user->load('languageDialects.language');\n\n /** @var LanguageDialect $dialect */\n foreach ($user->languageDialects()->get() as $dialect) {\n $userLanguages[] = $dialect->getLanguage()->getLocale();\n }\n\n return array_unique($userLanguages);\n }\n\n public function updateUserLocales(User $user, array $locales): void\n {\n $dialectIds = [];\n\n foreach ($locales as $locale) {\n [$languageLocale, $dialectLocale] = explode('_', $locale);\n\n $dialect = LanguageDialect::whereHas('language', function ($query) use ($languageLocale) {\n $query->where('locale', $languageLocale);\n })\n ->where('locale', $dialectLocale)\n ->first();\n\n if ($dialect) {\n $dialectIds[] = $dialect->getId();\n }\n }\n\n $user->languageDialects()->sync($dialectIds);\n }\n\n public function getUserSetting(int $userId, string $settingName): ?UserSettings\n {\n /** @var ?UserSettings */\n return UserSettings::query()\n ->where('user_id', $userId)\n ->where('name', $settingName)\n ->first();\n }\n\n public function setUserSetting(int $userId, string $name, mixed $value, string $valueType): UserSettings\n {\n return UserSettings::updateOrCreate(\n ['user_id' => $userId, 'name' => $name],\n ['value' => (string) $value, 'value_type' => $valueType],\n );\n }\n\n public function enableCrm(User $user): void\n {\n $user->update(['crm_required' => true]);\n }\n\n public function getByTeamAndActivitiesParticipants(Team $team, array $activityIds): Collection\n {\n $emails = Participant::select('email')\n ->distinct()\n ->whereIn('activity_id', $activityIds)\n ->pluck('email');\n\n return $team->users()\n ->whereIn('email', $emails)\n ->active()\n ->whereHasPermission(PermissionEnum::CALENDAR_SYNC)\n ->where('sync_conference', true)\n ->where('team_id', $team->getId())\n ->get();\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Jiminny\\Repositories;\n\nuse Carbon\\Carbon;\nuse Illuminate\\Contracts\\Auth\\Authenticatable;\nuse Illuminate\\Database\\Eloquent\\Builder;\nuse Illuminate\\Database\\Eloquent\\ModelNotFoundException;\nuse Illuminate\\Database\\Query\\Builder as QueryBuilder;\nuse Illuminate\\Database\\Query\\JoinClause;\nuse Illuminate\\Support\\Collection;\nuse Illuminate\\Support\\Facades\\Auth;\nuse Jiminny\\Component\\Cache;\nuse Jiminny\\Contracts\\Acl\\PermissionEnum;\nuse Jiminny\\Contracts\\Repositories\\UserRepository as UserRepositoryContract;\nuse Jiminny\\Models\\Contracts\\UserContract;\nuse Jiminny\\Models\\Crm\\Field;\nuse Jiminny\\Models\\Crm\\Profile;\nuse Jiminny\\Models\\Group;\nuse Jiminny\\Models\\LanguageDialect;\nuse Jiminny\\Models\\Participant;\nuse Jiminny\\Models\\Partner;\nuse Jiminny\\Models\\Playlist;\nuse Jiminny\\Models\\Playlist\\Share;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\SocialAccount;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Models\\UserSettings;\n\nclass UserRepository implements UserRepositoryContract\n{\n private Cache\\Service\\Storage $storage;\n\n public function __construct(Cache\\Service\\Storage $storage)\n {\n $this->storage = $storage;\n }\n\n public function current(): ?User\n {\n return Auth::user();\n }\n\n /**\n * {@inheritdoc}\n */\n public function find(int $id): (Authenticatable&UserContract)|null\n {\n return User::where('id', $id)->first();\n }\n\n public function get(int $id): UserContract\n {\n $user = $this->find($id);\n\n if ($user === null) {\n throw new ModelNotFoundException();\n }\n\n return $user;\n }\n\n public function findByUuid(string $uuid): ?User\n {\n /** @var User|null */\n return User::where('uuid', User::toOptimized($uuid))->first();\n }\n\n public function search(string $query, ?User $excludeUser, Partner $partner): Collection\n {\n /** @var Builder $search */\n $search = User::query()\n ->where('status', User::STATUS_ACTIVE)\n ->whereHas('team', static function (Builder $query) use ($partner): void {\n // Never allow partners to search for other partner users.\n if (! $partner->isDefaultPartner()) {\n $query->where('teams.partner_id', $partner->id);\n }\n });\n\n // If a user to exclude was passed to the repository, we will exclude their User\n // ID from the list. Typically we don't want to show the current user in the\n // search results and only want to display the other users from the query.\n if ($excludeUser !== null) {\n $search->where('id', '<>', $excludeUser->getId());\n }\n\n /** @var Collection<User> */\n return $search\n ->where(static function (Builder $search) use ($query) {\n $search\n ->where('email', 'like', $query)\n ->orWhere('name', 'like', $query);\n })\n ->get();\n }\n\n public function findOneBy(array $criteria): ?User\n {\n $query = User::query();\n\n foreach ($criteria as $attribute => $value) {\n $query->where($attribute, $value);\n }\n\n /** @var User $result */\n $result = $query->first();\n\n return $result;\n }\n\n public function findInaccessibleDeactivatedUserUuids(User $user): Collection\n {\n return $this->storage->remember(\n static function () use ($user): Collection {\n if ($user->hasRole(User::MANAGER_ROLES)) {\n return Collection::make();\n }\n\n $team = $user->getTeam();\n\n if ($team->canViewActivitiesOfDeactivatedUsers()) {\n return Collection::make();\n }\n\n return $team->users()\n ->where('status', '=', User::STATUS_DEACTIVATED)\n ->get(['uuid'])\n ->map(static fn (User $teamMember): string => $teamMember->getUuid());\n },\n Cache\\Constants::deactivatedUsersIds($user),\n static fn () => Carbon::now()->addMinute(),\n );\n }\n\n\n public function findDeactivatedUserUuids(Team $team): Collection\n {\n return $team->users()\n ->where('status', '=', User::STATUS_DEACTIVATED)\n ->get(['uuid'])\n ->map(static fn (User $teamMember): string => $teamMember->getUuid());\n }\n\n public function findUserUuids(Team $team): Collection\n {\n return $team->users()\n ->get(['uuid'])\n ->map(static fn (User $teamMember): string => $teamMember->getUuid());\n }\n\n public function idOrUuId(int|string $userIdentifier): User\n {\n /** @var User */\n return User::idOrUuId($userIdentifier);\n }\n\n public function findBySharedPlaylist(Playlist $playlist): Collection\n {\n // If 'shares' relation is already loaded\n if ($playlist->relationLoaded('shares')) {\n $users = Collection::make();\n\n // Get list of users the playlist is shared to\n $shares = $playlist->getShares()->unique('to_user_id');\n foreach ($shares as $share) {\n $users->add($share->to);\n }\n\n return $users\n ->where('status', '=', User::STATUS_ACTIVE)\n ->sortBy('name');\n }\n\n /** @var Collection<int, User> */\n return $playlist->hasManyThrough(\n User::class,\n Share::class,\n 'playlist_id',\n 'id',\n 'id',\n 'to_user_id',\n )\n ->active()\n ->orderBy('name', 'asc')\n ->distinct()\n ->get();\n }\n\n public function updateOrCreateCrmProfile(User $user, string $crmProviderId): Profile\n {\n /** @var Profile */\n return $user->crmProfile()->updateOrCreate([\n 'crm_configuration_id' => $user->getTeam()->getCrmConfiguration()->getId(),\n 'crm_provider_id' => $crmProviderId,\n ]);\n }\n\n /**\n * Get all Crm Fields, related to the crm configuration for the team of which the user is a member of.\n * The CrmFields collection can optionally be filtered by field properties.\n *\n * @return Collection<Field>\n */\n public function getUserCrmConfigurationFields(UserContract $user, array $filterFields = []): Collection\n {\n $hasManyQueryBuilder = $user->getTeam()\n ->getCrmConfiguration()\n ->fields();\n\n if (! empty($filterFields)) {\n foreach ($filterFields as $filterKey => $filterValue) {\n $hasManyQueryBuilder->where($filterKey, $filterValue);\n }\n }\n\n return $hasManyQueryBuilder->get();\n }\n\n /**\n * @return Collection<User>\n */\n public function findTeamUsersWithMostCapableRole(int $teamId, string $providerSlug): Collection\n {\n $roleIds = Role::whereIn('name', [\n User::ROLE_ADMIN,\n User::ROLE_MANAGER,\n User::ROLE_RECORDER,\n ])\n ->pluck('id')\n ->toArray();\n\n return User::select('users.*')\n ->where('users.team_id', $teamId)\n ->where('users.status', User::STATUS_ACTIVE)\n ->join('social_accounts as sa', static function (JoinClause $q) use ($providerSlug) {\n return $q->on('sa.sociable_id', '=', 'users.id')\n ->where([\n 'sa.provider' => $providerSlug,\n 'sa.state' => SocialAccount::STATE_CONNECTED,\n ]);\n })\n ->join('role_user as ru', static function (JoinClause $q) use ($roleIds) {\n return $q->on('ru.user_id', '=', 'users.id')\n ->whereIn('ru.role_id', $roleIds);\n })\n ->orderBy('ru.role_id', 'ASC')\n ->get();\n }\n\n public function getUsersWithInboxByUserIds(array $userIds): Collection\n {\n return User::with(['Inbox'])->find($userIds);\n }\n\n public function getCustomerApiTeamMembers(int $teamId): Collection\n {\n return User::select(['id', 'uuid', 'name', 'email', 'status'])\n ->with(['roles'])\n ->where('team_id', $teamId)\n ->addSelect([\n 'teamName' => Group::select(['name'])\n ->whereColumn('id', 'users.group_id')\n ->limit(1),\n 'teamID' => Group::selectRaw('uuid_from_bin(groups.uuid)')\n ->whereColumn('id', 'users.group_id')\n ->limit(1),\n ])\n ->addSelect([\n 'crmID' => Profile::select(['crm_provider_id'])\n ->whereColumn('user_id', 'users.id')\n ->whereNotNull('crm_provider_id')\n ->limit(1),\n ])\n ->get();\n }\n\n public function findActiveThatSyncDialersByTeamAndCrmProviderId(Team $team, string $crmProviderId): ?User\n {\n return User::where('team_id', $team->getId())\n ->active()\n ->shouldSyncDialers()\n ->whereHas('crmProfile', static function (Builder $query) use ($crmProviderId): void {\n $query->where('crm_provider_id', $crmProviderId);\n $query->whereNull('archived_at');\n })\n ->first();\n }\n\n public function getFirstTeamAdmin(Team $team, string $orderBy = 'id', string $orderDirection = 'asc'): ?User\n {\n return $team\n ->users()\n ->active()\n ->admin()\n ->orderBy($orderBy, $orderDirection)\n ->first();\n }\n\n public function disableSlackFollowUp(User $user): void\n {\n $user->disableSlackFollowUp();\n $user->save();\n }\n\n public function enableSlackFollowUp(User $user): void\n {\n $user->enableSlackFollowUp();\n $user->save();\n }\n\n public function findActiveByRoles(Team $team, array $roles): Collection\n {\n /** @var Collection<int, User> */\n return $team->users()\n ->whereHas(\n relation: 'roles',\n callback: static fn (Builder $query): Builder => $query->whereIn(\n column: 'name',\n values: $roles,\n ),\n )\n ->active()\n ->get();\n }\n\n public function findByTeamAndEmailAddress(\n Team $team,\n string $email,\n bool $onlyActive = false,\n bool $onlyPrimary = false,\n ): ?User {\n /** @var QueryBuilder $query */\n $query = User::where('team_id', $team->getId())\n ->where(function ($query) use ($email, $onlyPrimary) {\n $query->where('email', $email);\n\n if (! $onlyPrimary) {\n $query->orWhere('secondary_email', $email);\n }\n })\n ->orderBy('status');\n\n if ($onlyActive) {\n $query->active();\n }\n\n /** @var User|null */\n return $query->first();\n }\n\n public function findByEmail(string $email): ?User\n {\n /** @var User|null */\n return User::query()\n ->whereNested(\n static function (QueryBuilder $query) use ($email) {\n $query\n ->where('email', $email)\n ->orWhere('secondary_email', $email);\n }\n )\n ->active()\n ->first();\n }\n\n public function findByPhone(string $phone): ?User\n {\n return User::where('phone', $phone)->first();\n }\n\n public function findBySecondaryPhone(string $secondaryPhone): ?User\n {\n return User::where('secondary_phone', $secondaryPhone)->first();\n }\n\n public function getUserLocales(User $user): array\n {\n $userLanguages = [];\n $user->load('languageDialects.language');\n\n /** @var LanguageDialect $dialect */\n foreach ($user->languageDialects()->get() as $dialect) {\n $userLanguages[] = $dialect->getLanguageLocale();\n }\n\n return $userLanguages;\n }\n\n public function getUserLanguageLocales(User $user): array\n {\n $userLanguages = [];\n $user->load('languageDialects.language');\n\n /** @var LanguageDialect $dialect */\n foreach ($user->languageDialects()->get() as $dialect) {\n $userLanguages[] = $dialect->getLanguage()->getLocale();\n }\n\n return array_unique($userLanguages);\n }\n\n public function updateUserLocales(User $user, array $locales): void\n {\n $dialectIds = [];\n\n foreach ($locales as $locale) {\n [$languageLocale, $dialectLocale] = explode('_', $locale);\n\n $dialect = LanguageDialect::whereHas('language', function ($query) use ($languageLocale) {\n $query->where('locale', $languageLocale);\n })\n ->where('locale', $dialectLocale)\n ->first();\n\n if ($dialect) {\n $dialectIds[] = $dialect->getId();\n }\n }\n\n $user->languageDialects()->sync($dialectIds);\n }\n\n public function getUserSetting(int $userId, string $settingName): ?UserSettings\n {\n /** @var ?UserSettings */\n return UserSettings::query()\n ->where('user_id', $userId)\n ->where('name', $settingName)\n ->first();\n }\n\n public function setUserSetting(int $userId, string $name, mixed $value, string $valueType): UserSettings\n {\n return UserSettings::updateOrCreate(\n ['user_id' => $userId, 'name' => $name],\n ['value' => (string) $value, 'value_type' => $valueType],\n );\n }\n\n public function enableCrm(User $user): void\n {\n $user->update(['crm_required' => true]);\n }\n\n public function getByTeamAndActivitiesParticipants(Team $team, array $activityIds): Collection\n {\n $emails = Participant::select('email')\n ->distinct()\n ->whereIn('activity_id', $activityIds)\n ->pluck('email');\n\n return $team->users()\n ->whereIn('email', $emails)\n ->active()\n ->whereHasPermission(PermissionEnum::CALENDAR_SYNC)\n ->where('sync_conference', true)\n ->where('team_id', $team->getId())\n ->get();\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Execute","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Explain 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Auto","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Cancel Running Statements","depth":4,"on_screen":true,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Playground","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"jiminny","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.088194445,"height":0.027777778},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"40","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"1","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"40","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXStaticText","text":"65","depth":4,"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-05-01'\n# and id IN (32415, 32416);\nand id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;","depth":4,"on_screen":true,"value":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-05-01'\n# and id IN (32415, 32416);\nand id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.0,"top":0.0,"width":0.018055556,"height":0.026666667},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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3905945560318828710
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2218600144103159365
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click
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accessibility
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NULL
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Project: faVsco.js, menu
JY-20891-improve-sms-text Project: faVsco.js, menu
JY-20891-improve-sms-text-relays, menu
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<?php
namespace Jiminny\Repositories;
use Carbon\Carbon;
use Illuminate\Contracts\Auth\Authenticatable;
use Illuminate\Database\Eloquent\Builder;
use Illuminate\Database\Eloquent\ModelNotFoundException;
use Illuminate\Database\Query\Builder as QueryBuilder;
use Illuminate\Database\Query\JoinClause;
use Illuminate\Support\Collection;
use Illuminate\Support\Facades\Auth;
use Jiminny\Component\Cache;
use Jiminny\Contracts\Acl\PermissionEnum;
use Jiminny\Contracts\Repositories\UserRepository as UserRepositoryContract;
use Jiminny\Models\Contracts\UserContract;
use Jiminny\Models\Crm\Field;
use Jiminny\Models\Crm\Profile;
use Jiminny\Models\Group;
use Jiminny\Models\LanguageDialect;
use Jiminny\Models\Participant;
use Jiminny\Models\Partner;
use Jiminny\Models\Playlist;
use Jiminny\Models\Playlist\Share;
use Jiminny\Models\Role;
use Jiminny\Models\SocialAccount;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Models\UserSettings;
class UserRepository implements UserRepositoryContract
{
private Cache\Service\Storage $storage;
public function __construct(Cache\Service\Storage $storage)
{
$this->storage = $storage;
}
public function current(): ?User
{
return Auth::user();
}
/**
* {@inheritdoc}
*/
public function find(int $id): (Authenticatable&UserContract)|null
{
return User::where('id', $id)->first();
}
public function get(int $id): UserContract
{
$user = $this->find($id);
if ($user === null) {
throw new ModelNotFoundException();
}
return $user;
}
public function findByUuid(string $uuid): ?User
{
/** @var User|null */
return User::where('uuid', User::toOptimized($uuid))->first();
}
public function search(string $query, ?User $excludeUser, Partner $partner): Collection
{
/** @var Builder $search */
$search = User::query()
->where('status', User::STATUS_ACTIVE)
->whereHas('team', static function (Builder $query) use ($partner): void {
// Never allow partners to search for other partner users.
if (! $partner->isDefaultPartner()) {
$query->where('teams.partner_id', $partner->id);
}
});
// If a user to exclude was passed to the repository, we will exclude their User
// ID from the list. Typically we don't want to show the current user in the
// search results and only want to display the other users from the query.
if ($excludeUser !== null) {
$search->where('id', '<>', $excludeUser->getId());
}
/** @var Collection<User> */
return $search
->where(static function (Builder $search) use ($query) {
$search
->where('email', 'like', $query)
->orWhere('name', 'like', $query);
})
->get();
}
public function findOneBy(array $criteria): ?User
{
$query = User::query();
foreach ($criteria as $attribute => $value) {
$query->where($attribute, $value);
}
/** @var User $result */
$result = $query->first();
return $result;
}
public function findInaccessibleDeactivatedUserUuids(User $user): Collection
{
return $this->storage->remember(
static function () use ($user): Collection {
if ($user->hasRole(User::MANAGER_ROLES)) {
return Collection::make();
}
$team = $user->getTeam();
if ($team->canViewActivitiesOfDeactivatedUsers()) {
return Collection::make();
}
return $team->users()
->where('status', '=', User::STATUS_DEACTIVATED)
->get(['uuid'])
->map(static fn (User $teamMember): string => $teamMember->getUuid());
},
Cache\Constants::deactivatedUsersIds($user),
static fn () => Carbon::now()->addMinute(),
);
}
public function findDeactivatedUserUuids(Team $team): Collection
{
return $team->users()
->where('status', '=', User::STATUS_DEACTIVATED)
->get(['uuid'])
->map(static fn (User $teamMember): string => $teamMember->getUuid());
}
public function findUserUuids(Team $team): Collection
{
return $team->users()
->get(['uuid'])
->map(static fn (User $teamMember): string => $teamMember->getUuid());
}
public function idOrUuId(int|string $userIdentifier): User
{
/** @var User */
return User::idOrUuId($userIdentifier);
}
public function findBySharedPlaylist(Playlist $playlist): Collection
{
// If 'shares' relation is already loaded
if ($playlist->relationLoaded('shares')) {
$users = Collection::make();
// Get list of users the playlist is shared to
$shares = $playlist->getShares()->unique('to_user_id');
foreach ($shares as $share) {
$users->add($share->to);
}
return $users
->where('status', '=', User::STATUS_ACTIVE)
->sortBy('name');
}
/** @var Collection<int, User> */
return $playlist->hasManyThrough(
User::class,
Share::class,
'playlist_id',
'id',
'id',
'to_user_id',
)
->active()
->orderBy('name', 'asc')
->distinct()
->get();
}
public function updateOrCreateCrmProfile(User $user, string $crmProviderId): Profile
{
/** @var Profile */
return $user->crmProfile()->updateOrCreate([
'crm_configuration_id' => $user->getTeam()->getCrmConfiguration()->getId(),
'crm_provider_id' => $crmProviderId,
]);
}
/**
* Get all Crm Fields, related to the crm configuration for the team of which the user is a member of.
* The CrmFields collection can optionally be filtered by field properties.
*
* @return Collection<Field>
*/
public function getUserCrmConfigurationFields(UserContract $user, array $filterFields = []): Collection
{
$hasManyQueryBuilder = $user->getTeam()
->getCrmConfiguration()
->fields();
if (! empty($filterFields)) {
foreach ($filterFields as $filterKey => $filterValue) {
$hasManyQueryBuilder->where($filterKey, $filterValue);
}
}
return $hasManyQueryBuilder->get();
}
/**
* @return Collection<User>
*/
public function findTeamUsersWithMostCapableRole(int $teamId, string $providerSlug): Collection
{
$roleIds = Role::whereIn('name', [
User::ROLE_ADMIN,
User::ROLE_MANAGER,
User::ROLE_RECORDER,
])
->pluck('id')
->toArray();
return User::select('users.*')
->where('users.team_id', $teamId)
->where('users.status', User::STATUS_ACTIVE)
->join('social_accounts as sa', static function (JoinClause $q) use ($providerSlug) {
return $q->on('sa.sociable_id', '=', 'users.id')
->where([
'sa.provider' => $providerSlug,
'sa.state' => SocialAccount::STATE_CONNECTED,
]);
})
->join('role_user as ru', static function (JoinClause $q) use ($roleIds) {
return $q->on('ru.user_id', '=', 'users.id')
->whereIn('ru.role_id', $roleIds);
})
->orderBy('ru.role_id', 'ASC')
->get();
}
public function getUsersWithInboxByUserIds(array $userIds): Collection
{
return User::with(['Inbox'])->find($userIds);
}
public function getCustomerApiTeamMembers(int $teamId): Collection
{
return User::select(['id', 'uuid', 'name', 'email', 'status'])
->with(['roles'])
->where('team_id', $teamId)
->addSelect([
'teamName' => Group::select(['name'])
->whereColumn('id', 'users.group_id')
->limit(1),
'teamID' => Group::selectRaw('uuid_from_bin(groups.uuid)')
->whereColumn('id', 'users.group_id')
->limit(1),
])
->addSelect([
'crmID' => Profile::select(['crm_provider_id'])
->whereColumn('user_id', 'users.id')
->whereNotNull('crm_provider_id')
->limit(1),
])
->get();
}
public function findActiveThatSyncDialersByTeamAndCrmProviderId(Team $team, string $crmProviderId): ?User
{
return User::where('team_id', $team->getId())
->active()
->shouldSyncDialers()
->whereHas('crmProfile', static function (Builder $query) use ($crmProviderId): void {
$query->where('crm_provider_id', $crmProviderId);
$query->whereNull('archived_at');
})
->first();
}
public function getFirstTeamAdmin(Team $team, string $orderBy = 'id', string $orderDirection = 'asc'): ?User
{
return $team
->users()
->active()
->admin()
->orderBy($orderBy, $orderDirection)
->first();
}
public function disableSlackFollowUp(User $user): void
{
$user->disableSlackFollowUp();
$user->save();
}
public function enableSlackFollowUp(User $user): void
{
$user->enableSlackFollowUp();
$user->save();
}
public function findActiveByRoles(Team $team, array $roles): Collection
{
/** @var Collection<int, User> */
return $team->users()
->whereHas(
relation: 'roles',
callback: static fn (Builder $query): Builder => $query->whereIn(
column: 'name',
values: $roles,
),
)
->active()
->get();
}
public function findByTeamAndEmailAddress(
Team $team,
string $email,
bool $onlyActive = false,
bool $onlyPrimary = false,
): ?User {
/** @var QueryBuilder $query */
$query = User::where('team_id', $team->getId())
->where(function ($query) use ($email, $onlyPrimary) {
$query->where('email', $email);
if (! $onlyPrimary) {
$query->orWhere('secondary_email', $email);
}
})
->orderBy('status');
if ($onlyActive) {
$query->active();
}
/** @var User|null */
return $query->first();
}
public function findByEmail(string $email): ?User
{
/** @var User|null */
return User::query()
->whereNested(
static function (QueryBuilder $query) use ($email) {
$query
->where('email', $email)
->orWhere('secondary_email', $email);
}
)
->active()
->first();
}
public function findByPhone(string $phone): ?User
{
return User::where('phone', $phone)->first();
}
public function findBySecondaryPhone(string $secondaryPhone): ?User
{
return User::where('secondary_phone', $secondaryPhone)->first();
}
public function getUserLocales(User $user): array
{
$userLanguages = [];
$user->load('languageDialects.language');
/** @var LanguageDialect $dialect */
foreach ($user->languageDialects()->get() as $dialect) {
$userLanguages[] = $dialect->getLanguageLocale();
}
return $userLanguages;
}
public function getUserLanguageLocales(User $user): array
{
$userLanguages = [];
$user->load('languageDialects.language');
/** @var LanguageDialect $dialect */
foreach ($user->languageDialects()->get() as $dialect) {
$userLanguages[] = $dialect->getLanguage()->getLocale();
}
return array_unique($userLanguages);
}
public function updateUserLocales(User $user, array $locales): void
{
$dialectIds = [];
foreach ($locales as $locale) {
[$languageLocale, $dialectLocale] = explode('_', $locale);
$dialect = LanguageDialect::whereHas('language', function ($query) use ($languageLocale) {
$query->where('locale', $languageLocale);
})
->where('locale', $dialectLocale)
->first();
if ($dialect) {
$dialectIds[] = $dialect->getId();
}
}
$user->languageDialects()->sync($dialectIds);
}
public function getUserSetting(int $userId, string $settingName): ?UserSettings
{
/** @var ?UserSettings */
return UserSettings::query()
->where('user_id', $userId)
->where('name', $settingName)
->first();
}
public function setUserSetting(int $userId, string $name, mixed $value, string $valueType): UserSettings
{
return UserSettings::updateOrCreate(
['user_id' => $userId, 'name' => $name],
['value' => (string) $value, 'value_type' => $valueType],
);
}
public function enableCrm(User $user): void
{
$user->update(['crm_required' => true]);
}
public function getByTeamAndActivitiesParticipants(Team $team, array $activityIds): Collection
{
$emails = Participant::select('email')
->distinct()
->whereIn('activity_id', $activityIds)
->pluck('email');
return $team->users()
->whereIn('email', $emails)
->active()
->whereHasPermission(PermissionEnum::CALENDAR_SYNC)
->where('sync_conference', true)
->where('team_id', $team->getId())
->get();
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #
SELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;
select * from users where team_id = 51; # 7783
SELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130
select * from activity_searches where user_id = 7783;
select * from activity_search_filters where activity_search_id IN (32291, 32292);
SELECT asf.activity_search_id, asf.id, asf.value
FROM activity_search_filters asf
WHERE asf.filter = 'group_id'
AND asf.value IN (
SELECT CONCAT(
HEX(SUBSTR(uuid, 5, 4)), '-',
HEX(SUBSTR(uuid, 3, 2)), '-',
HEX(SUBSTR(uuid, 1, 2)), '-',
HEX(SUBSTR(uuid, 9, 2)), '-',
HEX(SUBSTR(uuid, 11))
)
FROM groups
WHERE deleted_at IS NOT NULL
);
SELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where provider = 'hubspot';
SELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133
SELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null
# [PASSWORD_DOTS]
select * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';
select
cp.*
# DISTINCT t.id
# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields
FROM crm_profiles cp
JOIN crm_configurations crm on crm.id = cp.crm_configuration_id
JOIN users u on u.id = cp.user_id
JOIN teams t ON t.id = crm.team_id
WHERE crm.provider = 'salesforce' and t.status = 'active'
and cp.archived_at IS NULL and u.deleted_at IS NULL
and t.id NOT IN (1093)
and t.id = 2
and cp.contact_fields IS NULL;
# and c.crm_provider_id = '003Uu00000ojD4NIAU';
SELECT * FROM users WHERE id = 26484;
SELECT * FROM crm_profiles WHERE user_id = 26484;
SELECT * FROM social_accounts WHERE sociable_id = 26484;
SELECT * FROM crm_configurations where provider = 'salesforce';
select * from users where id IN (10022, 10403);
select * from users where team_id IN (526);
select * from teams where id IN (526, 532);
select * from crm_configurations where id IN (500, 516);
select * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);
select * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 526 and sa.provider = 'salesforce';
select * from team_settings where team_id IN (526, 532);
select * from users where id IN (22824);
select * from crm_profiles where crm_configuration_id IN (1026);
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1093 and sa.provider = 'salesforce';
select * from teams where id = 1099;
select * from users where id = 29643
select * from activity_processing_states;
SELECT * FROM teams where name LIKE '%Fare%'; # 233
SELECT * FROM opportunities where crm_configuration_id = 215
# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'
;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1088 and sa.provider = 'hubspot';
SELECT * FROM teams order by updated_at DESC
SELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account
select * from crm_configurations where provider = 'pipedrive';
select * from teams where id = 957;
select * from crm_configurations where id = 957;
SELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743
SELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;
select * from users where team_id = 1; # 26726 - Gabriela Dureva
SELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific
select * from activities where user_id = 26726 order by id desc;
select * from contacts where crm_configuration_id = 1
and email IN ('[EMAIL]', '[EMAIL]'); # 2094416, 2093620
SELECT * FROM contacts WHERE id = 6284931;
SELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id
WHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;
select * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);
select * from crm_configurations where id = 1;
43801692-1aeb-32ce-acba-5b80a479701a
44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b
405975c0-b3d0-7aaa-821f-09d59cae6dd1
4caf848d-4bed-2299-b248-7788d41f9fca
49bedc3f-f196-eef3-89c3-dea6a3b4aa63
43420989-a09d-b8f8-9806-c8bbf7a02aac
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
SELECT * FROM activities WHERE id = 75461988;
SELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;
select * from contacts where id = 17900517;
select * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id
where crm.provider != 'salesforce';
select * from users where id = 21047;
SELECT * FROM crm_configurations WHERE id = 892;
SELECT * FROM teams WHERE id = 942;
select * from opportunities where team_id = 942 order by updated_at desc;
select * from contacts where team_id = 942 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 942 and sa.provider = 'hubspot';
SELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430
SELECT * FROM crm_configurations WHERE id = 1;
SELECT * FROM teams WHERE crm_id = 1;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
select id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1
SELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430
select * from teams where id = 852;
select * from groups where id = 2286;
select * from sidekick_settings where team_id = 852;
select * from default_activity_types where team_id = 852;
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1 AND u.deleted_at IS NULL
AND u.crm_required = 1
AND u.team_id = 1
ORDER BY u.team_id;
SELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (
18481
);
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1
AND u.deleted_at IS NULL
AND u.crm_required = 1
# AND u.team_id = 1
AND p.id IS NULL -- Move this condition to WHERE clause
ORDER BY u.team_id;
SELECT * FROM opportunities WHERE id = 20002609;
select * from teams where id = 1122; # Velatir, 29953 - [EMAIL]
select * from crm_configurations where id = 1060;
select * from crm_layouts where crm_configuration_id = 1060;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1122 and sa.provider = 'hubspot';
select * from opportunities where team_id = 1122 order by updated_at desc;
select * from crm_field_data where object_type = 'contact';
SELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 248 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS
SELECT * FROM users where id = 24115;
SELECT * FROM accounts where id = 4002896;
SELECT * FROM teams WHERE name LIKE '%adswerve%';
SELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN ("0069N000003GIQ9QAO","0061r000019yGP9AAM","0066900001S2KWlAAN","0066900001TDpj2AAD","0066900001b8uEwAAI","0069N000001rQi0QAE","006QF00000KD40mYAD","006QF00000LzpRJYAZ","0069N000002uomtQAA","0069N000002xlMLQAY","0066900001NV6ubAAD","0061r00001HJp45AAD","006QF00000uTlUoYAK","006QF00000v0bZqYAI");
SELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203
SELECT u.id, u.email, ac.name, a.* FROM activities a
JOIN users u ON a.user_id = u.id
JOIN accounts ac ON a.account_id = ac.id
WHERE
uuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or
uuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or
uuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;
select * from users where id = 5825;
SELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;
select * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;
19594, 862
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 862 and sa.provider = 'salesforce';
select * from automated_reports where id = 36;
select ar.frequency, r.*, ar.* from automated_report_results r
join automated_reports ar on r.report_id = ar.id
where ar.frequency != 'one_off';
select s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;
select * from nudges n where n.activity_search_id
select * from teams where created_at > '2026-03-09';
SELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;
select * from users where team_id = 1 and name like '%Lukas%'; # 7160
SELECT * FROM teams WHERE id = 575;
select * from opportunities where team_id = 575;
SELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,
select * from opportunities where team_id = 1126;
SELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,
select * from opportunities where team_id = 1125;
select * from contacts c
where c.team_id = 882;
SELECT * FROM activities WHERE id = 76822967;
SELECT * FROM crm_profiles WHERE user_id = 15440;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 555;
SELECT * FROM crm_configurations WHERE id = 555;
SELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 581 and sa.provider = 'salesforce';
SELECT * FROM automated_report_results order by id desc;
select * from features;
select * from team_features where feature_id = 40;
select * from teams where id = 556;
select * from automated_reports;
where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , ["pdf","podcast"]
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from automated_report_results order by id desc;
SELECT * FROM automated_report_results WHERE id = 1919;
select * from automated_report_results WHERE report_id = 54;
select * from opportunities where id = 7594349;
SELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - [EMAIL]
select * from playbooks where team_id = 711; # event 226147
SELECT * FROM playbook_categories WHERE playbook_id = 5515;
SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';
SELECT * FROM crm_fields WHERE id = 226147;
SELECT * FROM crm_field_values WHERE crm_field_id = 226147;
SELECT * FROM crm_configurations WHERE id = 692;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 711 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;
select * from leads;
select * from calendars;
SELECT
t.id AS team_id,
t.name,
LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain
FROM teams t
JOIN users u ON u.team_id = t.id
JOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'
LEFT JOIN team_domains td
ON td.team_id = t.id
AND td.deleted_at IS NULL
AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))
GROUP BY t.id, t.name, calendar_domain
ORDER BY t.name, calendar_domain;
select * from users u join calendars c on c.user_id = u.id
where u.team_id = 882;
select * from activities where id = 74049485; # team 563 crm 537
select * from activities where id = 73272382; # team 563 crm 537
select * from activities where id = 64400389; # team 563 crm 537
select * from activities where id = 58081273; # team 563 crm 537
select * from activities where id = 54520297; # team 563 crm 537
select * from participants where activity_id = 58081273;
select * from activities where crm_configuration_id = 537 and provider = 'aircall'
and account_id = 19003658 order by updated_at desc;
select * from contacts where crm_configuration_id = 537 and id = 35957759;
select * from accounts where crm_configuration_id = 537 and id = 19003658;
select * from automated_report_results where id = 1976;
select * from automated_reports where id = 583;
select * from activity_searches where id = 87714;
select * from activity_search_filters where activity_search_id = 87714;
SELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid
or uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;
SELECT * FROM crm_configurations WHERE provider = 'hubspot';
select * from rate_limits;
select * from automated_report_results where media_type = 'pdf' and status = 2
and id IN (18, 1872);
select * from automated_reports where id = 54;
SELECT * FROM users WHERE id IN (24623,29443,29613);
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from text_relays where created_at > '2026-05-01'
# and id IN (32415, 32416);
and id = 32412;
select * from users where team_id = 2 and email like '%scott%' and id = 29510;
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/Users/lukas/.screenpipe/data/data/2026-05-13/1778 /Users/lukas/.screenpipe/data/data/2026-05-13/1778672210049_m2.jpg...
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faVsco.js – UserRepository.php
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Project: faVsco.js, menu
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<?php
namespace Jiminny\Repositories;
use Carbon\Carbon;
use Illuminate\Contracts\Auth\Authenticatable;
use Illuminate\Database\Eloquent\Builder;
use Illuminate\Database\Eloquent\ModelNotFoundException;
use Illuminate\Database\Query\Builder as QueryBuilder;
use Illuminate\Database\Query\JoinClause;
use Illuminate\Support\Collection;
use Illuminate\Support\Facades\Auth;
use Jiminny\Component\Cache;
use Jiminny\Contracts\Acl\PermissionEnum;
use Jiminny\Contracts\Repositories\UserRepository as UserRepositoryContract;
use Jiminny\Models\Contracts\UserContract;
use Jiminny\Models\Crm\Field;
use Jiminny\Models\Crm\Profile;
use Jiminny\Models\Group;
use Jiminny\Models\LanguageDialect;
use Jiminny\Models\Participant;
use Jiminny\Models\Partner;
use Jiminny\Models\Playlist;
use Jiminny\Models\Playlist\Share;
use Jiminny\Models\Role;
use Jiminny\Models\SocialAccount;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Models\UserSettings;
class UserRepository implements UserRepositoryContract
{
private Cache\Service\Storage $storage;
public function __construct(Cache\Service\Storage $storage)
{
$this->storage = $storage;
}
public function current(): ?User
{
return Auth::user();
}
/**
* {@inheritdoc}
*/
public function find(int $id): (Authenticatable&UserContract)|null
{
return User::where('id', $id)->first();
}
public function get(int $id): UserContract
{
$user = $this->find($id);
if ($user === null) {
throw new ModelNotFoundException();
}
return $user;
}
public function findByUuid(string $uuid): ?User
{
/** @var User|null */
return User::where('uuid', User::toOptimized($uuid))->first();
}
public function search(string $query, ?User $excludeUser, Partner $partner): Collection
{
/** @var Builder $search */
$search = User::query()
->where('status', User::STATUS_ACTIVE)
->whereHas('team', static function (Builder $query) use ($partner): void {
// Never allow partners to search for other partner users.
if (! $partner->isDefaultPartner()) {
$query->where('teams.partner_id', $partner->id);
}
});
// If a user to exclude was passed to the repository, we will exclude their User
// ID from the list. Typically we don't want to show the current user in the
// search results and only want to display the other users from the query.
if ($excludeUser !== null) {
$search->where('id', '<>', $excludeUser->getId());
}
/** @var Collection<User> */
return $search
->where(static function (Builder $search) use ($query) {
$search
->where('email', 'like', $query)
->orWhere('name', 'like', $query);
})
->get();
}
public function findOneBy(array $criteria): ?User
{
$query = User::query();
foreach ($criteria as $attribute => $value) {
$query->where($attribute, $value);
}
/** @var User $result */
$result = $query->first();
return $result;
}
public function findInaccessibleDeactivatedUserUuids(User $user): Collection
{
return $this->storage->remember(
static function () use ($user): Collection {
if ($user->hasRole(User::MANAGER_ROLES)) {
return Collection::make();
}
$team = $user->getTeam();
if ($team->canViewActivitiesOfDeactivatedUsers()) {
return Collection::make();
}
return $team->users()
->where('status', '=', User::STATUS_DEACTIVATED)
->get(['uuid'])
->map(static fn (User $teamMember): string => $teamMember->getUuid());
},
Cache\Constants::deactivatedUsersIds($user),
static fn () => Carbon::now()->addMinute(),
);
}
public function findDeactivatedUserUuids(Team $team): Collection
{
return $team->users()
->where('status', '=', User::STATUS_DEACTIVATED)
->get(['uuid'])
->map(static fn (User $teamMember): string => $teamMember->getUuid());
}
public function findUserUuids(Team $team): Collection
{
return $team->users()
->get(['uuid'])
->map(static fn (User $teamMember): string => $teamMember->getUuid());
}
public function idOrUuId(int|string $userIdentifier): User
{
/** @var User */
return User::idOrUuId($userIdentifier);
}
public function findBySharedPlaylist(Playlist $playlist): Collection
{
// If 'shares' relation is already loaded
if ($playlist->relationLoaded('shares')) {
$users = Collection::make();
// Get list of users the playlist is shared to
$shares = $playlist->getShares()->unique('to_user_id');
foreach ($shares as $share) {
$users->add($share->to);
}
return $users
->where('status', '=', User::STATUS_ACTIVE)
->sortBy('name');
}
/** @var Collection<int, User> */
return $playlist->hasManyThrough(
User::class,
Share::class,
'playlist_id',
'id',
'id',
'to_user_id',
)
->active()
->orderBy('name', 'asc')
->distinct()
->get();
}
public function updateOrCreateCrmProfile(User $user, string $crmProviderId): Profile
{
/** @var Profile */
return $user->crmProfile()->updateOrCreate([
'crm_configuration_id' => $user->getTeam()->getCrmConfiguration()->getId(),
'crm_provider_id' => $crmProviderId,
]);
}
/**
* Get all Crm Fields, related to the crm configuration for the team of which the user is a member of.
* The CrmFields collection can optionally be filtered by field properties.
*
* @return Collection<Field>
*/
public function getUserCrmConfigurationFields(UserContract $user, array $filterFields = []): Collection
{
$hasManyQueryBuilder = $user->getTeam()
->getCrmConfiguration()
->fields();
if (! empty($filterFields)) {
foreach ($filterFields as $filterKey => $filterValue) {
$hasManyQueryBuilder->where($filterKey, $filterValue);
}
}
return $hasManyQueryBuilder->get();
}
/**
* @return Collection<User>
*/
public function findTeamUsersWithMostCapableRole(int $teamId, string $providerSlug): Collection
{
$roleIds = Role::whereIn('name', [
User::ROLE_ADMIN,
User::ROLE_MANAGER,
User::ROLE_RECORDER,
])
->pluck('id')
->toArray();
return User::select('users.*')
->where('users.team_id', $teamId)
->where('users.status', User::STATUS_ACTIVE)
->join('social_accounts as sa', static function (JoinClause $q) use ($providerSlug) {
return $q->on('sa.sociable_id', '=', 'users.id')
->where([
'sa.provider' => $providerSlug,
'sa.state' => SocialAccount::STATE_CONNECTED,
]);
})
->join('role_user as ru', static function (JoinClause $q) use ($roleIds) {
return $q->on('ru.user_id', '=', 'users.id')
->whereIn('ru.role_id', $roleIds);
})
->orderBy('ru.role_id', 'ASC')
->get();
}
public function getUsersWithInboxByUserIds(array $userIds): Collection
{
return User::with(['Inbox'])->find($userIds);
}
public function getCustomerApiTeamMembers(int $teamId): Collection
{
return User::select(['id', 'uuid', 'name', 'email', 'status'])
->with(['roles'])
->where('team_id', $teamId)
->addSelect([
'teamName' => Group::select(['name'])
->whereColumn('id', 'users.group_id')
->limit(1),
'teamID' => Group::selectRaw('uuid_from_bin(groups.uuid)')
->whereColumn('id', 'users.group_id')
->limit(1),
])
->addSelect([
'crmID' => Profile::select(['crm_provider_id'])
->whereColumn('user_id', 'users.id')
->whereNotNull('crm_provider_id')
->limit(1),
])
->get();
}
public function findActiveThatSyncDialersByTeamAndCrmProviderId(Team $team, string $crmProviderId): ?User
{
return User::where('team_id', $team->getId())
->active()
->shouldSyncDialers()
->whereHas('crmProfile', static function (Builder $query) use ($crmProviderId): void {
$query->where('crm_provider_id', $crmProviderId);
$query->whereNull('archived_at');
})
->first();
}
public function getFirstTeamAdmin(Team $team, string $orderBy = 'id', string $orderDirection = 'asc'): ?User
{
return $team
->users()
->active()
->admin()
->orderBy($orderBy, $orderDirection)
->first();
}
public function disableSlackFollowUp(User $user): void
{
$user->disableSlackFollowUp();
$user->save();
}
public function enableSlackFollowUp(User $user): void
{
$user->enableSlackFollowUp();
$user->save();
}
public function findActiveByRoles(Team $team, array $roles): Collection
{
/** @var Collection<int, User> */
return $team->users()
->whereHas(
relation: 'roles',
callback: static fn (Builder $query): Builder => $query->whereIn(
column: 'name',
values: $roles,
),
)
->active()
->get();
}
public function findByTeamAndEmailAddress(
Team $team,
string $email,
bool $onlyActive = false,
bool $onlyPrimary = false,
): ?User {
/** @var QueryBuilder $query */
$query = User::where('team_id', $team->getId())
->where(function ($query) use ($email, $onlyPrimary) {
$query->where('email', $email);
if (! $onlyPrimary) {
$query->orWhere('secondary_email', $email);
}
})
->orderBy('status');
if ($onlyActive) {
$query->active();
}
/** @var User|null */
return $query->first();
}
public function findByEmail(string $email): ?User
{
/** @var User|null */
return User::query()
->whereNested(
static function (QueryBuilder $query) use ($email) {
$query
->where('email', $email)
->orWhere('secondary_email', $email);
}
)
->active()
->first();
}
public function findByPhone(string $phone): ?User
{
return User::where('phone', $phone)->first();
}
public function findBySecondaryPhone(string $secondaryPhone): ?User
{
return User::where('secondary_phone', $secondaryPhone)->first();
}
public function getUserLocales(User $user): array
{
$userLanguages = [];
$user->load('languageDialects.language');
/** @var LanguageDialect $dialect */
foreach ($user->languageDialects()->get() as $dialect) {
$userLanguages[] = $dialect->getLanguageLocale();
}
return $userLanguages;
}
public function getUserLanguageLocales(User $user): array
{
$userLanguages = [];
$user->load('languageDialects.language');
/** @var LanguageDialect $dialect */
foreach ($user->languageDialects()->get() as $dialect) {
$userLanguages[] = $dialect->getLanguage()->getLocale();
}
return array_unique($userLanguages);
}
public function updateUserLocales(User $user, array $locales): void
{
$dialectIds = [];
foreach ($locales as $locale) {
[$languageLocale, $dialectLocale] = explode('_', $locale);
$dialect = LanguageDialect::whereHas('language', function ($query) use ($languageLocale) {
$query->where('locale', $languageLocale);
})
->where('locale', $dialectLocale)
->first();
if ($dialect) {
$dialectIds[] = $dialect->getId();
}
}
$user->languageDialects()->sync($dialectIds);
}
public function getUserSetting(int $userId, string $settingName): ?UserSettings
{
/** @var ?UserSettings */
return UserSettings::query()
->where('user_id', $userId)
->where('name', $settingName)
->first();
}
public function setUserSetting(int $userId, string $name, mixed $value, string $valueType): UserSettings
{
return UserSettings::updateOrCreate(
['user_id' => $userId, 'name' => $name],
['value' => (string) $value, 'value_type' => $valueType],
);
}
public function enableCrm(User $user): void
{
$user->update(['crm_required' => true]);
}
public function getByTeamAndActivitiesParticipants(Team $team, array $activityIds): Collection
{
$emails = Participant::select('email')
->distinct()
->whereIn('activity_id', $activityIds)
->pluck('email');
return $team->users()
->whereIn('email', $emails)
->active()
->whereHasPermission(PermissionEnum::CALENDAR_SYNC)
->where('sync_conference', true)
->where('team_id', $team->getId())
->get();
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #
SELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;
select * from users where team_id = 51; # 7783
SELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130
select * from activity_searches where user_id = 7783;
select * from activity_search_filters where activity_search_id IN (32291, 32292);
SELECT asf.activity_search_id, asf.id, asf.value
FROM activity_search_filters asf
WHERE asf.filter = 'group_id'
AND asf.value IN (
SELECT CONCAT(
HEX(SUBSTR(uuid, 5, 4)), '-',
HEX(SUBSTR(uuid, 3, 2)), '-',
HEX(SUBSTR(uuid, 1, 2)), '-',
HEX(SUBSTR(uuid, 9, 2)), '-',
HEX(SUBSTR(uuid, 11))
)
FROM groups
WHERE deleted_at IS NOT NULL
);
SELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where provider = 'hubspot';
SELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133
SELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null
# [PASSWORD_DOTS]
select * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';
select
cp.*
# DISTINCT t.id
# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields
FROM crm_profiles cp
JOIN crm_configurations crm on crm.id = cp.crm_configuration_id
JOIN users u on u.id = cp.user_id
JOIN teams t ON t.id = crm.team_id
WHERE crm.provider = 'salesforce' and t.status = 'active'
and cp.archived_at IS NULL and u.deleted_at IS NULL
and t.id NOT IN (1093)
and t.id = 2
and cp.contact_fields IS NULL;
# and c.crm_provider_id = '003Uu00000ojD4NIAU';
SELECT * FROM users WHERE id = 26484;
SELECT * FROM crm_profiles WHERE user_id = 26484;
SELECT * FROM social_accounts WHERE sociable_id = 26484;
SELECT * FROM crm_configurations where provider = 'salesforce';
select * from users where id IN (10022, 10403);
select * from users where team_id IN (526);
select * from teams where id IN (526, 532);
select * from crm_configurations where id IN (500, 516);
select * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);
select * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 526 and sa.provider = 'salesforce';
select * from team_settings where team_id IN (526, 532);
select * from users where id IN (22824);
select * from crm_profiles where crm_configuration_id IN (1026);
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1093 and sa.provider = 'salesforce';
select * from teams where id = 1099;
select * from users where id = 29643
select * from activity_processing_states;
SELECT * FROM teams where name LIKE '%Fare%'; # 233
SELECT * FROM opportunities where crm_configuration_id = 215
# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'
;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1088 and sa.provider = 'hubspot';
SELECT * FROM teams order by updated_at DESC
SELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account
select * from crm_configurations where provider = 'pipedrive';
select * from teams where id = 957;
select * from crm_configurations where id = 957;
SELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743
SELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;
select * from users where team_id = 1; # 26726 - Gabriela Dureva
SELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific
select * from activities where user_id = 26726 order by id desc;
select * from contacts where crm_configuration_id = 1
and email IN ('[EMAIL]', '[EMAIL]'); # 2094416, 2093620
SELECT * FROM contacts WHERE id = 6284931;
SELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id
WHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;
select * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);
select * from crm_configurations where id = 1;
43801692-1aeb-32ce-acba-5b80a479701a
44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b
405975c0-b3d0-7aaa-821f-09d59cae6dd1
4caf848d-4bed-2299-b248-7788d41f9fca
49bedc3f-f196-eef3-89c3-dea6a3b4aa63
43420989-a09d-b8f8-9806-c8bbf7a02aac
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
SELECT * FROM activities WHERE id = 75461988;
SELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;
select * from contacts where id = 17900517;
select * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id
where crm.provider != 'salesforce';
select * from users where id = 21047;
SELECT * FROM crm_configurations WHERE id = 892;
SELECT * FROM teams WHERE id = 942;
select * from opportunities where team_id = 942 order by updated_at desc;
select * from contacts where team_id = 942 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 942 and sa.provider = 'hubspot';
SELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430
SELECT * FROM crm_configurations WHERE id = 1;
SELECT * FROM teams WHERE crm_id = 1;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
select id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1
SELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430
select * from teams where id = 852;
select * from groups where id = 2286;
select * from sidekick_settings where team_id = 852;
select * from default_activity_types where team_id = 852;
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1 AND u.deleted_at IS NULL
AND u.crm_required = 1
AND u.team_id = 1
ORDER BY u.team_id;
SELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (
18481
);
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1
AND u.deleted_at IS NULL
AND u.crm_required = 1
# AND u.team_id = 1
AND p.id IS NULL -- Move this condition to WHERE clause
ORDER BY u.team_id;
SELECT * FROM opportunities WHERE id = 20002609;
select * from teams where id = 1122; # Velatir, 29953 - [EMAIL]
select * from crm_configurations where id = 1060;
select * from crm_layouts where crm_configuration_id = 1060;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1122 and sa.provider = 'hubspot';
select * from opportunities where team_id = 1122 order by updated_at desc;
select * from crm_field_data where object_type = 'contact';
SELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 248 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS
SELECT * FROM users where id = 24115;
SELECT * FROM accounts where id = 4002896;
SELECT * FROM teams WHERE name LIKE '%adswerve%';
SELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN ("0069N000003GIQ9QAO","0061r000019yGP9AAM","0066900001S2KWlAAN","0066900001TDpj2AAD","0066900001b8uEwAAI","0069N000001rQi0QAE","006QF00000KD40mYAD","006QF00000LzpRJYAZ","0069N000002uomtQAA","0069N000002xlMLQAY","0066900001NV6ubAAD","0061r00001HJp45AAD","006QF00000uTlUoYAK","006QF00000v0bZqYAI");
SELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203
SELECT u.id, u.email, ac.name, a.* FROM activities a
JOIN users u ON a.user_id = u.id
JOIN accounts ac ON a.account_id = ac.id
WHERE
uuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or
uuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or
uuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;
select * from users where id = 5825;
SELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;
select * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;
19594, 862
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 862 and sa.provider = 'salesforce';
select * from automated_reports where id = 36;
select ar.frequency, r.*, ar.* from automated_report_results r
join automated_reports ar on r.report_id = ar.id
where ar.frequency != 'one_off';
select s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;
select * from nudges n where n.activity_search_id
select * from teams where created_at > '2026-03-09';
SELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;
select * from users where team_id = 1 and name like '%Lukas%'; # 7160
SELECT * FROM teams WHERE id = 575;
select * from opportunities where team_id = 575;
SELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,
select * from opportunities where team_id = 1126;
SELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,
select * from opportunities where team_id = 1125;
select * from contacts c
where c.team_id = 882;
SELECT * FROM activities WHERE id = 76822967;
SELECT * FROM crm_profiles WHERE user_id = 15440;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 555;
SELECT * FROM crm_configurations WHERE id = 555;
SELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 581 and sa.provider = 'salesforce';
SELECT * FROM automated_report_results order by id desc;
select * from features;
select * from team_features where feature_id = 40;
select * from teams where id = 556;
select * from automated_reports;
where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , ["pdf","podcast"]
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from automated_report_results order by id desc;
SELECT * FROM automated_report_results WHERE id = 1919;
select * from automated_report_results WHERE report_id = 54;
select * from opportunities where id = 7594349;
SELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - [EMAIL]
select * from playbooks where team_id = 711; # event 226147
SELECT * FROM playbook_categories WHERE playbook_id = 5515;
SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';
SELECT * FROM crm_fields WHERE id = 226147;
SELECT * FROM crm_field_values WHERE crm_field_id = 226147;
SELECT * FROM crm_configurations WHERE id = 692;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 711 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;
select * from leads;
select * from calendars;
SELECT
t.id AS team_id,
t.name,
LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain
FROM teams t
JOIN users u ON u.team_id = t.id
JOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'
LEFT JOIN team_domains td
ON td.team_id = t.id
AND td.deleted_at IS NULL
AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))
GROUP BY t.id, t.name, calendar_domain
ORDER BY t.name, calendar_domain;
select * from users u join calendars c on c.user_id = u.id
where u.team_id = 882;
select * from activities where id = 74049485; # team 563 crm 537
select * from activities where id = 73272382; # team 563 crm 537
select * from activities where id = 64400389; # team 563 crm 537
select * from activities where id = 58081273; # team 563 crm 537
select * from activities where id = 54520297; # team 563 crm 537
select * from participants where activity_id = 58081273;
select * from activities where crm_configuration_id = 537 and provider = 'aircall'
and account_id = 19003658 order by updated_at desc;
select * from contacts where crm_configuration_id = 537 and id = 35957759;
select * from accounts where crm_configuration_id = 537 and id = 19003658;
select * from automated_report_results where id = 1976;
select * from automated_reports where id = 583;
select * from activity_searches where id = 87714;
select * from activity_search_filters where activity_search_id = 87714;
SELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid
or uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;
SELECT * FROM crm_configurations WHERE provider = 'hubspot';
select * from rate_limits;
select * from automated_report_results where media_type = 'pdf' and status = 2
and id IN (18, 1872);
select * from automated_reports where id = 54;
SELECT * FROM users WHERE id IN (24623,29443,29613);
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from text_relays where created_at > '2026-05-01'
# and id IN (32415, 32416);
and id = 32412;
select * from users where team_id = 2 and email like '%scott%' and id = 29510;
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'AskJiminnyReportActivityServiceTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"bounds":{"left":0.9773936,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"bounds":{"left":0.9886968,"top":0.019952115,"width":0.011303186,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"2","depth":4,"bounds":{"left":0.38397607,"top":0.17478053,"width":0.007978723,"height":0.015163607},"on_screen":true,"role_description":"text"},{"role":"AXButton","text":"Previous Highlighted Error","depth":4,"bounds":{"left":0.39361703,"top":0.17318435,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.40093085,"top":0.17318435,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Jiminny\\Repositories;\n\nuse Carbon\\Carbon;\nuse Illuminate\\Contracts\\Auth\\Authenticatable;\nuse Illuminate\\Database\\Eloquent\\Builder;\nuse Illuminate\\Database\\Eloquent\\ModelNotFoundException;\nuse Illuminate\\Database\\Query\\Builder as QueryBuilder;\nuse Illuminate\\Database\\Query\\JoinClause;\nuse Illuminate\\Support\\Collection;\nuse Illuminate\\Support\\Facades\\Auth;\nuse Jiminny\\Component\\Cache;\nuse Jiminny\\Contracts\\Acl\\PermissionEnum;\nuse Jiminny\\Contracts\\Repositories\\UserRepository as UserRepositoryContract;\nuse Jiminny\\Models\\Contracts\\UserContract;\nuse Jiminny\\Models\\Crm\\Field;\nuse Jiminny\\Models\\Crm\\Profile;\nuse Jiminny\\Models\\Group;\nuse Jiminny\\Models\\LanguageDialect;\nuse Jiminny\\Models\\Participant;\nuse Jiminny\\Models\\Partner;\nuse Jiminny\\Models\\Playlist;\nuse Jiminny\\Models\\Playlist\\Share;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\SocialAccount;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Models\\UserSettings;\n\nclass UserRepository implements UserRepositoryContract\n{\n private Cache\\Service\\Storage $storage;\n\n public function __construct(Cache\\Service\\Storage $storage)\n {\n $this->storage = $storage;\n }\n\n public function current(): ?User\n {\n return Auth::user();\n }\n\n /**\n * {@inheritdoc}\n */\n public function find(int $id): (Authenticatable&UserContract)|null\n {\n return User::where('id', $id)->first();\n }\n\n public function get(int $id): UserContract\n {\n $user = $this->find($id);\n\n if ($user === null) {\n throw new ModelNotFoundException();\n }\n\n return $user;\n }\n\n public function findByUuid(string $uuid): ?User\n {\n /** @var User|null */\n return User::where('uuid', User::toOptimized($uuid))->first();\n }\n\n public function search(string $query, ?User $excludeUser, Partner $partner): Collection\n {\n /** @var Builder $search */\n $search = User::query()\n ->where('status', User::STATUS_ACTIVE)\n ->whereHas('team', static function (Builder $query) use ($partner): void {\n // Never allow partners to search for other partner users.\n if (! $partner->isDefaultPartner()) {\n $query->where('teams.partner_id', $partner->id);\n }\n });\n\n // If a user to exclude was passed to the repository, we will exclude their User\n // ID from the list. Typically we don't want to show the current user in the\n // search results and only want to display the other users from the query.\n if ($excludeUser !== null) {\n $search->where('id', '<>', $excludeUser->getId());\n }\n\n /** @var Collection<User> */\n return $search\n ->where(static function (Builder $search) use ($query) {\n $search\n ->where('email', 'like', $query)\n ->orWhere('name', 'like', $query);\n })\n ->get();\n }\n\n public function findOneBy(array $criteria): ?User\n {\n $query = User::query();\n\n foreach ($criteria as $attribute => $value) {\n $query->where($attribute, $value);\n }\n\n /** @var User $result */\n $result = $query->first();\n\n return $result;\n }\n\n public function findInaccessibleDeactivatedUserUuids(User $user): Collection\n {\n return $this->storage->remember(\n static function () use ($user): Collection {\n if ($user->hasRole(User::MANAGER_ROLES)) {\n return Collection::make();\n }\n\n $team = $user->getTeam();\n\n if ($team->canViewActivitiesOfDeactivatedUsers()) {\n return Collection::make();\n }\n\n return $team->users()\n ->where('status', '=', User::STATUS_DEACTIVATED)\n ->get(['uuid'])\n ->map(static fn (User $teamMember): string => $teamMember->getUuid());\n },\n Cache\\Constants::deactivatedUsersIds($user),\n static fn () => Carbon::now()->addMinute(),\n );\n }\n\n\n public function findDeactivatedUserUuids(Team $team): Collection\n {\n return $team->users()\n ->where('status', '=', User::STATUS_DEACTIVATED)\n ->get(['uuid'])\n ->map(static fn (User $teamMember): string => $teamMember->getUuid());\n }\n\n public function findUserUuids(Team $team): Collection\n {\n return $team->users()\n ->get(['uuid'])\n ->map(static fn (User $teamMember): string => $teamMember->getUuid());\n }\n\n public function idOrUuId(int|string $userIdentifier): User\n {\n /** @var User */\n return User::idOrUuId($userIdentifier);\n }\n\n public function findBySharedPlaylist(Playlist $playlist): Collection\n {\n // If 'shares' relation is already loaded\n if ($playlist->relationLoaded('shares')) {\n $users = Collection::make();\n\n // Get list of users the playlist is shared to\n $shares = $playlist->getShares()->unique('to_user_id');\n foreach ($shares as $share) {\n $users->add($share->to);\n }\n\n return $users\n ->where('status', '=', User::STATUS_ACTIVE)\n ->sortBy('name');\n }\n\n /** @var Collection<int, User> */\n return $playlist->hasManyThrough(\n User::class,\n Share::class,\n 'playlist_id',\n 'id',\n 'id',\n 'to_user_id',\n )\n ->active()\n ->orderBy('name', 'asc')\n ->distinct()\n ->get();\n }\n\n public function updateOrCreateCrmProfile(User $user, string $crmProviderId): Profile\n {\n /** @var Profile */\n return $user->crmProfile()->updateOrCreate([\n 'crm_configuration_id' => $user->getTeam()->getCrmConfiguration()->getId(),\n 'crm_provider_id' => $crmProviderId,\n ]);\n }\n\n /**\n * Get all Crm Fields, related to the crm configuration for the team of which the user is a member of.\n * The CrmFields collection can optionally be filtered by field properties.\n *\n * @return Collection<Field>\n */\n public function getUserCrmConfigurationFields(UserContract $user, array $filterFields = []): Collection\n {\n $hasManyQueryBuilder = $user->getTeam()\n ->getCrmConfiguration()\n ->fields();\n\n if (! empty($filterFields)) {\n foreach ($filterFields as $filterKey => $filterValue) {\n $hasManyQueryBuilder->where($filterKey, $filterValue);\n }\n }\n\n return $hasManyQueryBuilder->get();\n }\n\n /**\n * @return Collection<User>\n */\n public function findTeamUsersWithMostCapableRole(int $teamId, string $providerSlug): Collection\n {\n $roleIds = Role::whereIn('name', [\n User::ROLE_ADMIN,\n User::ROLE_MANAGER,\n User::ROLE_RECORDER,\n ])\n ->pluck('id')\n ->toArray();\n\n return User::select('users.*')\n ->where('users.team_id', $teamId)\n ->where('users.status', User::STATUS_ACTIVE)\n ->join('social_accounts as sa', static function (JoinClause $q) use ($providerSlug) {\n return $q->on('sa.sociable_id', '=', 'users.id')\n ->where([\n 'sa.provider' => $providerSlug,\n 'sa.state' => SocialAccount::STATE_CONNECTED,\n ]);\n })\n ->join('role_user as ru', static function (JoinClause $q) use ($roleIds) {\n return $q->on('ru.user_id', '=', 'users.id')\n ->whereIn('ru.role_id', $roleIds);\n })\n ->orderBy('ru.role_id', 'ASC')\n ->get();\n }\n\n public function getUsersWithInboxByUserIds(array $userIds): Collection\n {\n return User::with(['Inbox'])->find($userIds);\n }\n\n public function getCustomerApiTeamMembers(int $teamId): Collection\n {\n return User::select(['id', 'uuid', 'name', 'email', 'status'])\n ->with(['roles'])\n ->where('team_id', $teamId)\n ->addSelect([\n 'teamName' => Group::select(['name'])\n ->whereColumn('id', 'users.group_id')\n ->limit(1),\n 'teamID' => Group::selectRaw('uuid_from_bin(groups.uuid)')\n ->whereColumn('id', 'users.group_id')\n ->limit(1),\n ])\n ->addSelect([\n 'crmID' => Profile::select(['crm_provider_id'])\n ->whereColumn('user_id', 'users.id')\n ->whereNotNull('crm_provider_id')\n ->limit(1),\n ])\n ->get();\n }\n\n public function findActiveThatSyncDialersByTeamAndCrmProviderId(Team $team, string $crmProviderId): ?User\n {\n return User::where('team_id', $team->getId())\n ->active()\n ->shouldSyncDialers()\n ->whereHas('crmProfile', static function (Builder $query) use ($crmProviderId): void {\n $query->where('crm_provider_id', $crmProviderId);\n $query->whereNull('archived_at');\n })\n ->first();\n }\n\n public function getFirstTeamAdmin(Team $team, string $orderBy = 'id', string $orderDirection = 'asc'): ?User\n {\n return $team\n ->users()\n ->active()\n ->admin()\n ->orderBy($orderBy, $orderDirection)\n ->first();\n }\n\n public function disableSlackFollowUp(User $user): void\n {\n $user->disableSlackFollowUp();\n $user->save();\n }\n\n public function enableSlackFollowUp(User $user): void\n {\n $user->enableSlackFollowUp();\n $user->save();\n }\n\n public function findActiveByRoles(Team $team, array $roles): Collection\n {\n /** @var Collection<int, User> */\n return $team->users()\n ->whereHas(\n relation: 'roles',\n callback: static fn (Builder $query): Builder => $query->whereIn(\n column: 'name',\n values: $roles,\n ),\n )\n ->active()\n ->get();\n }\n\n public function findByTeamAndEmailAddress(\n Team $team,\n string $email,\n bool $onlyActive = false,\n bool $onlyPrimary = false,\n ): ?User {\n /** @var QueryBuilder $query */\n $query = User::where('team_id', $team->getId())\n ->where(function ($query) use ($email, $onlyPrimary) {\n $query->where('email', $email);\n\n if (! $onlyPrimary) {\n $query->orWhere('secondary_email', $email);\n }\n })\n ->orderBy('status');\n\n if ($onlyActive) {\n $query->active();\n }\n\n /** @var User|null */\n return $query->first();\n }\n\n public function findByEmail(string $email): ?User\n {\n /** @var User|null */\n return User::query()\n ->whereNested(\n static function (QueryBuilder $query) use ($email) {\n $query\n ->where('email', $email)\n ->orWhere('secondary_email', $email);\n }\n )\n ->active()\n ->first();\n }\n\n public function findByPhone(string $phone): ?User\n {\n return User::where('phone', $phone)->first();\n }\n\n public function findBySecondaryPhone(string $secondaryPhone): ?User\n {\n return User::where('secondary_phone', $secondaryPhone)->first();\n }\n\n public function getUserLocales(User $user): array\n {\n $userLanguages = [];\n $user->load('languageDialects.language');\n\n /** @var LanguageDialect $dialect */\n foreach ($user->languageDialects()->get() as $dialect) {\n $userLanguages[] = $dialect->getLanguageLocale();\n }\n\n return $userLanguages;\n }\n\n public function getUserLanguageLocales(User $user): array\n {\n $userLanguages = [];\n $user->load('languageDialects.language');\n\n /** @var LanguageDialect $dialect */\n foreach ($user->languageDialects()->get() as $dialect) {\n $userLanguages[] = $dialect->getLanguage()->getLocale();\n }\n\n return array_unique($userLanguages);\n }\n\n public function updateUserLocales(User $user, array $locales): void\n {\n $dialectIds = [];\n\n foreach ($locales as $locale) {\n [$languageLocale, $dialectLocale] = explode('_', $locale);\n\n $dialect = LanguageDialect::whereHas('language', function ($query) use ($languageLocale) {\n $query->where('locale', $languageLocale);\n })\n ->where('locale', $dialectLocale)\n ->first();\n\n if ($dialect) {\n $dialectIds[] = $dialect->getId();\n }\n }\n\n $user->languageDialects()->sync($dialectIds);\n }\n\n public function getUserSetting(int $userId, string $settingName): ?UserSettings\n {\n /** @var ?UserSettings */\n return UserSettings::query()\n ->where('user_id', $userId)\n ->where('name', $settingName)\n ->first();\n }\n\n public function setUserSetting(int $userId, string $name, mixed $value, string $valueType): UserSettings\n {\n return UserSettings::updateOrCreate(\n ['user_id' => $userId, 'name' => $name],\n ['value' => (string) $value, 'value_type' => $valueType],\n );\n }\n\n public function enableCrm(User $user): void\n {\n $user->update(['crm_required' => true]);\n }\n\n public function getByTeamAndActivitiesParticipants(Team $team, array $activityIds): Collection\n {\n $emails = Participant::select('email')\n ->distinct()\n ->whereIn('activity_id', $activityIds)\n ->pluck('email');\n\n return $team->users()\n ->whereIn('email', $emails)\n ->active()\n ->whereHasPermission(PermissionEnum::CALENDAR_SYNC)\n ->where('sync_conference', true)\n ->where('team_id', $team->getId())\n ->get();\n }\n}","depth":4,"on_screen":true,"value":"<?php\n\nnamespace Jiminny\\Repositories;\n\nuse Carbon\\Carbon;\nuse Illuminate\\Contracts\\Auth\\Authenticatable;\nuse Illuminate\\Database\\Eloquent\\Builder;\nuse Illuminate\\Database\\Eloquent\\ModelNotFoundException;\nuse Illuminate\\Database\\Query\\Builder as QueryBuilder;\nuse Illuminate\\Database\\Query\\JoinClause;\nuse Illuminate\\Support\\Collection;\nuse Illuminate\\Support\\Facades\\Auth;\nuse Jiminny\\Component\\Cache;\nuse Jiminny\\Contracts\\Acl\\PermissionEnum;\nuse Jiminny\\Contracts\\Repositories\\UserRepository as UserRepositoryContract;\nuse Jiminny\\Models\\Contracts\\UserContract;\nuse Jiminny\\Models\\Crm\\Field;\nuse Jiminny\\Models\\Crm\\Profile;\nuse Jiminny\\Models\\Group;\nuse Jiminny\\Models\\LanguageDialect;\nuse Jiminny\\Models\\Participant;\nuse Jiminny\\Models\\Partner;\nuse Jiminny\\Models\\Playlist;\nuse Jiminny\\Models\\Playlist\\Share;\nuse Jiminny\\Models\\Role;\nuse Jiminny\\Models\\SocialAccount;\nuse Jiminny\\Models\\Team;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Models\\UserSettings;\n\nclass UserRepository implements UserRepositoryContract\n{\n private Cache\\Service\\Storage $storage;\n\n public function __construct(Cache\\Service\\Storage $storage)\n {\n $this->storage = $storage;\n }\n\n public function current(): ?User\n {\n return Auth::user();\n }\n\n /**\n * {@inheritdoc}\n */\n public function find(int $id): (Authenticatable&UserContract)|null\n {\n return User::where('id', $id)->first();\n }\n\n public function get(int $id): UserContract\n {\n $user = $this->find($id);\n\n if ($user === null) {\n throw new ModelNotFoundException();\n }\n\n return $user;\n }\n\n public function findByUuid(string $uuid): ?User\n {\n /** @var User|null */\n return User::where('uuid', User::toOptimized($uuid))->first();\n }\n\n public function search(string $query, ?User $excludeUser, Partner $partner): Collection\n {\n /** @var Builder $search */\n $search = User::query()\n ->where('status', User::STATUS_ACTIVE)\n ->whereHas('team', static function (Builder $query) use ($partner): void {\n // Never allow partners to search for other partner users.\n if (! $partner->isDefaultPartner()) {\n $query->where('teams.partner_id', $partner->id);\n }\n });\n\n // If a user to exclude was passed to the repository, we will exclude their User\n // ID from the list. Typically we don't want to show the current user in the\n // search results and only want to display the other users from the query.\n if ($excludeUser !== null) {\n $search->where('id', '<>', $excludeUser->getId());\n }\n\n /** @var Collection<User> */\n return $search\n ->where(static function (Builder $search) use ($query) {\n $search\n ->where('email', 'like', $query)\n ->orWhere('name', 'like', $query);\n })\n ->get();\n }\n\n public function findOneBy(array $criteria): ?User\n {\n $query = User::query();\n\n foreach ($criteria as $attribute => $value) {\n $query->where($attribute, $value);\n }\n\n /** @var User $result */\n $result = $query->first();\n\n return $result;\n }\n\n public function findInaccessibleDeactivatedUserUuids(User $user): Collection\n {\n return $this->storage->remember(\n static function () use ($user): Collection {\n if ($user->hasRole(User::MANAGER_ROLES)) {\n return Collection::make();\n }\n\n $team = $user->getTeam();\n\n if ($team->canViewActivitiesOfDeactivatedUsers()) {\n return Collection::make();\n }\n\n return $team->users()\n ->where('status', '=', User::STATUS_DEACTIVATED)\n ->get(['uuid'])\n ->map(static fn (User $teamMember): string => $teamMember->getUuid());\n },\n Cache\\Constants::deactivatedUsersIds($user),\n static fn () => Carbon::now()->addMinute(),\n );\n }\n\n\n public function findDeactivatedUserUuids(Team $team): Collection\n {\n return $team->users()\n ->where('status', '=', User::STATUS_DEACTIVATED)\n ->get(['uuid'])\n ->map(static fn (User $teamMember): string => $teamMember->getUuid());\n }\n\n public function findUserUuids(Team $team): Collection\n {\n return $team->users()\n ->get(['uuid'])\n ->map(static fn (User $teamMember): string => $teamMember->getUuid());\n }\n\n public function idOrUuId(int|string $userIdentifier): User\n {\n /** @var User */\n return User::idOrUuId($userIdentifier);\n }\n\n public function findBySharedPlaylist(Playlist $playlist): Collection\n {\n // If 'shares' relation is already loaded\n if ($playlist->relationLoaded('shares')) {\n $users = Collection::make();\n\n // Get list of users the playlist is shared to\n $shares = $playlist->getShares()->unique('to_user_id');\n foreach ($shares as $share) {\n $users->add($share->to);\n }\n\n return $users\n ->where('status', '=', User::STATUS_ACTIVE)\n ->sortBy('name');\n }\n\n /** @var Collection<int, User> */\n return $playlist->hasManyThrough(\n User::class,\n Share::class,\n 'playlist_id',\n 'id',\n 'id',\n 'to_user_id',\n )\n ->active()\n ->orderBy('name', 'asc')\n ->distinct()\n ->get();\n }\n\n public function updateOrCreateCrmProfile(User $user, string $crmProviderId): Profile\n {\n /** @var Profile */\n return $user->crmProfile()->updateOrCreate([\n 'crm_configuration_id' => $user->getTeam()->getCrmConfiguration()->getId(),\n 'crm_provider_id' => $crmProviderId,\n ]);\n }\n\n /**\n * Get all Crm Fields, related to the crm configuration for the team of which the user is a member of.\n * The CrmFields collection can optionally be filtered by field properties.\n *\n * @return Collection<Field>\n */\n public function getUserCrmConfigurationFields(UserContract $user, array $filterFields = []): Collection\n {\n $hasManyQueryBuilder = $user->getTeam()\n ->getCrmConfiguration()\n ->fields();\n\n if (! empty($filterFields)) {\n foreach ($filterFields as $filterKey => $filterValue) {\n $hasManyQueryBuilder->where($filterKey, $filterValue);\n }\n }\n\n return $hasManyQueryBuilder->get();\n }\n\n /**\n * @return Collection<User>\n */\n public function findTeamUsersWithMostCapableRole(int $teamId, string $providerSlug): Collection\n {\n $roleIds = Role::whereIn('name', [\n User::ROLE_ADMIN,\n User::ROLE_MANAGER,\n User::ROLE_RECORDER,\n ])\n ->pluck('id')\n ->toArray();\n\n return User::select('users.*')\n ->where('users.team_id', $teamId)\n ->where('users.status', User::STATUS_ACTIVE)\n ->join('social_accounts as sa', static function (JoinClause $q) use ($providerSlug) {\n return $q->on('sa.sociable_id', '=', 'users.id')\n ->where([\n 'sa.provider' => $providerSlug,\n 'sa.state' => SocialAccount::STATE_CONNECTED,\n ]);\n })\n ->join('role_user as ru', static function (JoinClause $q) use ($roleIds) {\n return $q->on('ru.user_id', '=', 'users.id')\n ->whereIn('ru.role_id', $roleIds);\n })\n ->orderBy('ru.role_id', 'ASC')\n ->get();\n }\n\n public function getUsersWithInboxByUserIds(array $userIds): Collection\n {\n return User::with(['Inbox'])->find($userIds);\n }\n\n public function getCustomerApiTeamMembers(int $teamId): Collection\n {\n return User::select(['id', 'uuid', 'name', 'email', 'status'])\n ->with(['roles'])\n ->where('team_id', $teamId)\n ->addSelect([\n 'teamName' => Group::select(['name'])\n ->whereColumn('id', 'users.group_id')\n ->limit(1),\n 'teamID' => Group::selectRaw('uuid_from_bin(groups.uuid)')\n ->whereColumn('id', 'users.group_id')\n ->limit(1),\n ])\n ->addSelect([\n 'crmID' => Profile::select(['crm_provider_id'])\n ->whereColumn('user_id', 'users.id')\n ->whereNotNull('crm_provider_id')\n ->limit(1),\n ])\n ->get();\n }\n\n public function findActiveThatSyncDialersByTeamAndCrmProviderId(Team $team, string $crmProviderId): ?User\n {\n return User::where('team_id', $team->getId())\n ->active()\n ->shouldSyncDialers()\n ->whereHas('crmProfile', static function (Builder $query) use ($crmProviderId): void {\n $query->where('crm_provider_id', $crmProviderId);\n $query->whereNull('archived_at');\n })\n ->first();\n }\n\n public function getFirstTeamAdmin(Team $team, string $orderBy = 'id', string $orderDirection = 'asc'): ?User\n {\n return $team\n ->users()\n ->active()\n ->admin()\n ->orderBy($orderBy, $orderDirection)\n ->first();\n }\n\n public function disableSlackFollowUp(User $user): void\n {\n $user->disableSlackFollowUp();\n $user->save();\n }\n\n public function enableSlackFollowUp(User $user): void\n {\n $user->enableSlackFollowUp();\n $user->save();\n }\n\n public function findActiveByRoles(Team $team, array $roles): Collection\n {\n /** @var Collection<int, User> */\n return $team->users()\n ->whereHas(\n relation: 'roles',\n callback: static fn (Builder $query): Builder => $query->whereIn(\n column: 'name',\n values: $roles,\n ),\n )\n ->active()\n ->get();\n }\n\n public function findByTeamAndEmailAddress(\n Team $team,\n string $email,\n bool $onlyActive = false,\n bool $onlyPrimary = false,\n ): ?User {\n /** @var QueryBuilder $query */\n $query = User::where('team_id', $team->getId())\n ->where(function ($query) use ($email, $onlyPrimary) {\n $query->where('email', $email);\n\n if (! $onlyPrimary) {\n $query->orWhere('secondary_email', $email);\n }\n })\n ->orderBy('status');\n\n if ($onlyActive) {\n $query->active();\n }\n\n /** @var User|null */\n return $query->first();\n }\n\n public function findByEmail(string $email): ?User\n {\n /** @var User|null */\n return User::query()\n ->whereNested(\n static function (QueryBuilder $query) use ($email) {\n $query\n ->where('email', $email)\n ->orWhere('secondary_email', $email);\n }\n )\n ->active()\n ->first();\n }\n\n public function findByPhone(string $phone): ?User\n {\n return User::where('phone', $phone)->first();\n }\n\n public function findBySecondaryPhone(string $secondaryPhone): ?User\n {\n return User::where('secondary_phone', $secondaryPhone)->first();\n }\n\n public function getUserLocales(User $user): array\n {\n $userLanguages = [];\n $user->load('languageDialects.language');\n\n /** @var LanguageDialect $dialect */\n foreach ($user->languageDialects()->get() as $dialect) {\n $userLanguages[] = $dialect->getLanguageLocale();\n }\n\n return $userLanguages;\n }\n\n public function getUserLanguageLocales(User $user): array\n {\n $userLanguages = [];\n $user->load('languageDialects.language');\n\n /** @var LanguageDialect $dialect */\n foreach ($user->languageDialects()->get() as $dialect) {\n $userLanguages[] = $dialect->getLanguage()->getLocale();\n }\n\n return array_unique($userLanguages);\n }\n\n public function updateUserLocales(User $user, array $locales): void\n {\n $dialectIds = [];\n\n foreach ($locales as $locale) {\n [$languageLocale, $dialectLocale] = explode('_', $locale);\n\n $dialect = LanguageDialect::whereHas('language', function ($query) use ($languageLocale) {\n $query->where('locale', $languageLocale);\n })\n ->where('locale', $dialectLocale)\n ->first();\n\n if ($dialect) {\n $dialectIds[] = $dialect->getId();\n }\n }\n\n $user->languageDialects()->sync($dialectIds);\n }\n\n public function getUserSetting(int $userId, string $settingName): ?UserSettings\n {\n /** @var ?UserSettings */\n return UserSettings::query()\n ->where('user_id', $userId)\n ->where('name', $settingName)\n ->first();\n }\n\n public function setUserSetting(int $userId, string $name, mixed $value, string $valueType): UserSettings\n {\n return UserSettings::updateOrCreate(\n ['user_id' => $userId, 'name' => $name],\n ['value' => (string) $value, 'value_type' => $valueType],\n );\n }\n\n public function enableCrm(User $user): void\n {\n $user->update(['crm_required' => true]);\n }\n\n public function getByTeamAndActivitiesParticipants(Team $team, array $activityIds): Collection\n {\n $emails = Participant::select('email')\n ->distinct()\n ->whereIn('activity_id', $activityIds)\n ->pluck('email');\n\n return $team->users()\n ->whereIn('email', $emails)\n ->active()\n ->whereHasPermission(PermissionEnum::CALENDAR_SYNC)\n ->where('sync_conference', true)\n ->where('team_id', $team->getId())\n ->get();\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":true,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Execute","depth":4,"bounds":{"left":0.40957448,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Explain 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Highlighted Error","depth":4,"bounds":{"left":0.7237367,"top":0.12210695,"width":0.00731383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Next Highlighted Error","depth":4,"bounds":{"left":0.73105055,"top":0.12210695,"width":0.006981383,"height":0.018355945},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-05-01'\n# and id IN (32415, 32416);\nand id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;","depth":4,"on_screen":true,"value":"SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993\nSELECT * FROM users WHERE id = 25061;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 994;\nSELECT * FROM crm_profiles WHERE user_id = 25061;\n\nselect * from crm_configurations where id = 834;\nSELECT * FROM teams WHERE id = 882;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;\n\nSELECT * FROM contacts where crm_configuration_id = 834;\nSELECT * FROM opportunities WHERE team_id = 933\n# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');\nAND id IN (8482561,18352941,19042734,19232139,19445140,19472541);\nSELECT * FROM opportunity_contacts\nWHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 485; #\nSELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\nselect crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id\nwhere crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')\n# and l.converted_at IS NOT NULL\n;\n\n# ********************************************************************\nSELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')\nand opportunity_id IS NULL\norder by id desc;\n\nSELECT * FROM teams WHERE id = 604; # 598\nSELECT * FROM activities WHERE id = 74410828; # chelseaw@allvoices.co\nSELECT * FROM accounts WHERE id = 20068382;\nSELECT * FROM accounts WHERE id = 35186038;\n\nSELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 559 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;\nselect * from sidekick_settings where team_id = 781;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100\n\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 711;\nSELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL\nand is_internal = 0 and status = 'completed'\norder by id desc;\n\nSELECT * FROM crm_layout_entities\nWHERE crm_layout_id IN (2352, 2353);\n;\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 556 and sa.provider = 'hubspot';\n\nSELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;\nSELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;\nselect * from contacts\nwhere crm_configuration_id = 530\nand crm_provider_id = 872252;\n\nselect * from activities where crm_configuration_id = 530\nand user_id = 14343 and type like '%softphone%'\nand created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';\n\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya\nSELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);\n\n\nSELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t\nJOIN crm_configurations c ON t.id = c.team_id\nWHERE t.status = 'active';\n\nSELECT * FROM teams where id = 1091;\nSELECT * FROM crm_configurations where team_id = 1091;\nSELECT * FROM activity_providers where team_id = 1091;\nSELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT * FROM teams WHERE name LIKE '%Leadventure%';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1091 and sa.provider = 'salesforce';\n\nSELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812\nSELECT * FROM teams where id = 862;\nSELECT * FROM crm_configurations where team_id = 862;\nSELECT * FROM activity_providers where team_id = 862;\nSELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')\nand provider NOT IN ('hubspot', 'aircall')\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by id desc;\n\n\nSELECT t.id, crm.id, crm.provider, ap.* FROM teams t\njoin crm_configurations crm on t.id = crm.team_id\njoin activity_providers ap on t.id = ap.team_id\nwhere t.status = 'active' and ap.is_enabled = 1\nand crm.provider = 'hubspot'\nand ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',\n 'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');\n\nSELECT * FROM teams where id = 1068;\nSELECT * FROM crm_configurations where team_id = 1068;\nSELECT * FROM activity_providers where team_id = 1068;\n\nSELECT * FROM activities a\nwhere crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')\nand a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'\n )\n# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'\norder by a.id desc;\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1068 and sa.provider = 'hubspot';\n\n# ********************************************************************\n# ********************************************************************\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 933 and sa.provider = 'hubspot';\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262\nSELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 882 and sa.provider = 'hubspot';\nselect * from crm_layouts where crm_configuration_id = 834;\nselect * from crm_layout_entities where crm_layout_id = 2780;\nselect * from crm_fields where id IN (321153,321192,321193,321194);\n\nSELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1057 and sa.provider = 'hubspot';\n\nSELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8\n\nSELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20\n\nSELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last\n\nSELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10\n\nSELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2\n\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;\n\nSELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th\n# ********************************************************************\nSELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #\n\nSELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;\nselect * from users where team_id = 51; # 7783\nSELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130\nselect * from activity_searches where user_id = 7783;\nselect * from activity_search_filters where activity_search_id IN (32291, 32292);\n\nSELECT asf.activity_search_id, asf.id, asf.value\nFROM activity_search_filters asf\nWHERE asf.filter = 'group_id'\nAND asf.value IN (\n SELECT CONCAT(\n HEX(SUBSTR(uuid, 5, 4)), '-',\n HEX(SUBSTR(uuid, 3, 2)), '-',\n HEX(SUBSTR(uuid, 1, 2)), '-',\n HEX(SUBSTR(uuid, 9, 2)), '-',\n HEX(SUBSTR(uuid, 11))\n )\n FROM groups\n WHERE deleted_at IS NOT NULL\n);\n\nSELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th\n# ********************************************************************\nSELECT * FROM crm_configurations where provider = 'hubspot';\nSELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133\nSELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;\nSELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null\n# ********************************************************************\n\nselect * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';\nselect\n cp.*\n# DISTINCT t.id\n# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields\nFROM crm_profiles cp\nJOIN crm_configurations crm on crm.id = cp.crm_configuration_id\nJOIN users u on u.id = cp.user_id\nJOIN teams t ON t.id = crm.team_id\nWHERE crm.provider = 'salesforce' and t.status = 'active'\n and cp.archived_at IS NULL and u.deleted_at IS NULL\n and t.id NOT IN (1093)\n and t.id = 2\n and cp.contact_fields IS NULL;\n# and c.crm_provider_id = '003Uu00000ojD4NIAU';\n\nSELECT * FROM users WHERE id = 26484;\nSELECT * FROM crm_profiles WHERE user_id = 26484;\nSELECT * FROM social_accounts WHERE sociable_id = 26484;\nSELECT * FROM crm_configurations where provider = 'salesforce';\nselect * from users where id IN (10022, 10403);\nselect * from users where team_id IN (526);\nselect * from teams where id IN (526, 532);\nselect * from crm_configurations where id IN (500, 516);\nselect * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);\nselect * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 526 and sa.provider = 'salesforce';\nselect * from team_settings where team_id IN (526, 532);\n\nselect * from users where id IN (22824);\nselect * from crm_profiles where crm_configuration_id IN (1026);\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1093 and sa.provider = 'salesforce';\n\nselect * from teams where id = 1099;\nselect * from users where id = 29643\n\nselect * from activity_processing_states;\n\nSELECT * FROM teams where name LIKE '%Fare%'; # 233\nSELECT * FROM opportunities where crm_configuration_id = 215\n# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'\n;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1088 and sa.provider = 'hubspot';\n\nSELECT * FROM teams order by updated_at DESC\nSELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account\n\nselect * from crm_configurations where provider = 'pipedrive';\n\nselect * from teams where id = 957;\nselect * from crm_configurations where id = 957;\n\nSELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743\nSELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;\n\nselect * from users where team_id = 1; # 26726 - Gabriela Dureva\nSELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific\nselect * from activities where user_id = 26726 order by id desc;\nselect * from contacts where crm_configuration_id = 1\nand email IN ('charlotte.ward@prolific.com', 'frankie.bryant@prolific.com'); # 2094416, 2093620\nSELECT * FROM contacts WHERE id = 6284931;\n\nSELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id\nWHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;\n\nselect * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);\nselect * from crm_configurations where id = 1;\n\n43801692-1aeb-32ce-acba-5b80a479701a\n44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b\n405975c0-b3d0-7aaa-821f-09d59cae6dd1\n4caf848d-4bed-2299-b248-7788d41f9fca\n49bedc3f-f196-eef3-89c3-dea6a3b4aa63\n43420989-a09d-b8f8-9806-c8bbf7a02aac\n\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nSELECT * FROM activities WHERE id = 75461988;\n\nSELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;\n\nselect * from contacts where id = 17900517;\n\nselect * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id\nwhere crm.provider != 'salesforce';\n\nselect * from users where id = 21047;\nSELECT * FROM crm_configurations WHERE id = 892;\nSELECT * FROM teams WHERE id = 942;\nselect * from opportunities where team_id = 942 order by updated_at desc;\nselect * from contacts where team_id = 942 order by updated_at desc;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 942 and sa.provider = 'hubspot';\n\nSELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430\nSELECT * FROM crm_configurations WHERE id = 1;\nSELECT * FROM teams WHERE crm_id = 1;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1 and sa.provider = 'salesforce';\n\nselect id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1\nSELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430\n\nselect * from teams where id = 852;\nselect * from groups where id = 2286;\nselect * from sidekick_settings where team_id = 852;\nselect * from default_activity_types where team_id = 852;\n\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1 AND u.deleted_at IS NULL\nAND u.crm_required = 1\nAND u.team_id = 1\nORDER BY u.team_id;\n\nSELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (\n18481\n );\n\nSELECT cc.provider, cc.id, p.id, u.*\nFROM users u\nLEFT JOIN crm_profiles p ON u.id = p.user_id\nINNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'\nINNER JOIN crm_configurations cc ON t.crm_id = cc.id\nWHERE u.status = 1\n AND u.deleted_at IS NULL\n AND u.crm_required = 1\n# AND u.team_id = 1\n AND p.id IS NULL -- Move this condition to WHERE clause\nORDER BY u.team_id;\n\nSELECT * FROM opportunities WHERE id = 20002609;\nselect * from teams where id = 1122; # Velatir, 29953 - christian@velatir.com\nselect * from crm_configurations where id = 1060;\nselect * from crm_layouts where crm_configuration_id = 1060;\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 1122 and sa.provider = 'hubspot';\nselect * from opportunities where team_id = 1122 order by updated_at desc;\n\nselect * from crm_field_data where object_type = 'contact';\n\nSELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 248 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS\nSELECT * FROM users where id = 24115;\nSELECT * FROM accounts where id = 4002896;\nSELECT * FROM teams WHERE name LIKE '%adswerve%';\nSELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN (\"0069N000003GIQ9QAO\",\"0061r000019yGP9AAM\",\"0066900001S2KWlAAN\",\"0066900001TDpj2AAD\",\"0066900001b8uEwAAI\",\"0069N000001rQi0QAE\",\"006QF00000KD40mYAD\",\"006QF00000LzpRJYAZ\",\"0069N000002uomtQAA\",\"0069N000002xlMLQAY\",\"0066900001NV6ubAAD\",\"0061r00001HJp45AAD\",\"006QF00000uTlUoYAK\",\"006QF00000v0bZqYAI\");\nSELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203\n\nSELECT u.id, u.email, ac.name, a.* FROM activities a\nJOIN users u ON a.user_id = u.id\nJOIN accounts ac ON a.account_id = ac.id\nWHERE\nuuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or\nuuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or\nuuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;\n\nselect * from users where id = 5825;\nSELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;\n\nselect * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;\n19594, 862\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 862 and sa.provider = 'salesforce';\n\nselect * from automated_reports where id = 36;\nselect ar.frequency, r.*, ar.* from automated_report_results r\njoin automated_reports ar on r.report_id = ar.id\nwhere ar.frequency != 'one_off';\n\nselect s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;\nselect * from nudges n where n.activity_search_id\n\nselect * from teams where created_at > '2026-03-09';\nSELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065\nSELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;\n\nselect * from users where team_id = 1 and name like '%Lukas%'; # 7160\n\nSELECT * FROM teams WHERE id = 575;\nselect * from opportunities where team_id = 575;\nSELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,\nselect * from opportunities where team_id = 1126;\nSELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,\nselect * from opportunities where team_id = 1125;\nselect * from contacts c\nwhere c.team_id = 882;\n\nSELECT * FROM activities WHERE id = 76822967;\nSELECT * FROM crm_profiles WHERE user_id = 15440;\nSELECT * FROM crm_profiles WHERE crm_configuration_id = 555;\nSELECT * FROM crm_configurations WHERE id = 555;\nSELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 581 and sa.provider = 'salesforce';\n\nSELECT * FROM automated_report_results order by id desc;\n\nselect * from features;\nselect * from team_features where feature_id = 40;\n\nselect * from teams where id = 556;\n\nselect * from automated_reports;\nwhere id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , [\"pdf\",\"podcast\"]\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\nselect * from automated_report_results order by id desc;\nSELECT * FROM automated_report_results WHERE id = 1919;\n\nselect * from automated_report_results WHERE report_id = 54;\n\nselect * from opportunities where id = 7594349;\n\nSELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - jiminnyintegration@lesmills.com\nselect * from playbooks where team_id = 711; # event 226147\nSELECT * FROM playbook_categories WHERE playbook_id = 5515;\nSELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';\nSELECT * FROM crm_fields WHERE id = 226147;\nSELECT * FROM crm_field_values WHERE crm_field_id = 226147;\n\nSELECT * FROM crm_configurations WHERE id = 692;\nSELECT\n CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,\n u.email,\n sa.*,\n t.owner_id FROM social_accounts sa\nJOIN users u on u.id = sa.sociable_id\nJOIN teams t on t.id = u.team_id\nWHERE u.team_id = 711 and sa.provider = 'salesforce';\n\nSELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;\n\nselect * from leads;\n\nselect * from calendars;\n\nSELECT\n t.id AS team_id,\n t.name,\n LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain\nFROM teams t\nJOIN users u ON u.team_id = t.id\nJOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'\nLEFT JOIN team_domains td\n ON td.team_id = t.id\n AND td.deleted_at IS NULL\n AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))\nGROUP BY t.id, t.name, calendar_domain\nORDER BY t.name, calendar_domain;\n\nselect * from users u join calendars c on c.user_id = u.id\nwhere u.team_id = 882;\n\n\nselect * from activities where id = 74049485; # team 563 crm 537\nselect * from activities where id = 73272382; # team 563 crm 537\nselect * from activities where id = 64400389; # team 563 crm 537\nselect * from activities where id = 58081273; # team 563 crm 537\nselect * from activities where id = 54520297; # team 563 crm 537\nselect * from participants where activity_id = 58081273;\n\nselect * from activities where crm_configuration_id = 537 and provider = 'aircall'\nand account_id = 19003658 order by updated_at desc;\n\nselect * from contacts where crm_configuration_id = 537 and id = 35957759;\nselect * from accounts where crm_configuration_id = 537 and id = 19003658;\n\nselect * from automated_report_results where id = 1976;\nselect * from automated_reports where id = 583;\nselect * from activity_searches where id = 87714;\nselect * from activity_search_filters where activity_search_id = 87714;\n\nSELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid\nor uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;\n\nSELECT * FROM crm_configurations WHERE provider = 'hubspot';\nselect * from rate_limits;\n\nselect * from automated_report_results where media_type = 'pdf' and status = 2\nand id IN (18, 1872);\nselect * from automated_reports where id = 54;\nSELECT * FROM users WHERE id IN (24623,29443,29613);\n\nSELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;\n\nselect * from text_relays where created_at > '2026-05-01'\n# and id IN (32415, 32416);\nand id = 32412;\n\nselect * from users where team_id = 2 and email like '%scott%' and id = 29510;","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXStaticText","text":"Project","depth":3,"on_screen":false,"role_description":"text"},{"role":"AXButton","text":"Project","depth":3,"bounds":{"left":0.011968086,"top":0.047885075,"width":0.024268618,"height":0.024740623},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"New File or Directory…","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Expand Selected","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Collapse All","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Options","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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6077548721905289573
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2218600144103159373
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click
|
accessibility
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NULL
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Project: faVsco.js, menu
JY-20891-improve-sms-text Project: faVsco.js, menu
JY-20891-improve-sms-text-relays, menu
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<?php
namespace Jiminny\Repositories;
use Carbon\Carbon;
use Illuminate\Contracts\Auth\Authenticatable;
use Illuminate\Database\Eloquent\Builder;
use Illuminate\Database\Eloquent\ModelNotFoundException;
use Illuminate\Database\Query\Builder as QueryBuilder;
use Illuminate\Database\Query\JoinClause;
use Illuminate\Support\Collection;
use Illuminate\Support\Facades\Auth;
use Jiminny\Component\Cache;
use Jiminny\Contracts\Acl\PermissionEnum;
use Jiminny\Contracts\Repositories\UserRepository as UserRepositoryContract;
use Jiminny\Models\Contracts\UserContract;
use Jiminny\Models\Crm\Field;
use Jiminny\Models\Crm\Profile;
use Jiminny\Models\Group;
use Jiminny\Models\LanguageDialect;
use Jiminny\Models\Participant;
use Jiminny\Models\Partner;
use Jiminny\Models\Playlist;
use Jiminny\Models\Playlist\Share;
use Jiminny\Models\Role;
use Jiminny\Models\SocialAccount;
use Jiminny\Models\Team;
use Jiminny\Models\User;
use Jiminny\Models\UserSettings;
class UserRepository implements UserRepositoryContract
{
private Cache\Service\Storage $storage;
public function __construct(Cache\Service\Storage $storage)
{
$this->storage = $storage;
}
public function current(): ?User
{
return Auth::user();
}
/**
* {@inheritdoc}
*/
public function find(int $id): (Authenticatable&UserContract)|null
{
return User::where('id', $id)->first();
}
public function get(int $id): UserContract
{
$user = $this->find($id);
if ($user === null) {
throw new ModelNotFoundException();
}
return $user;
}
public function findByUuid(string $uuid): ?User
{
/** @var User|null */
return User::where('uuid', User::toOptimized($uuid))->first();
}
public function search(string $query, ?User $excludeUser, Partner $partner): Collection
{
/** @var Builder $search */
$search = User::query()
->where('status', User::STATUS_ACTIVE)
->whereHas('team', static function (Builder $query) use ($partner): void {
// Never allow partners to search for other partner users.
if (! $partner->isDefaultPartner()) {
$query->where('teams.partner_id', $partner->id);
}
});
// If a user to exclude was passed to the repository, we will exclude their User
// ID from the list. Typically we don't want to show the current user in the
// search results and only want to display the other users from the query.
if ($excludeUser !== null) {
$search->where('id', '<>', $excludeUser->getId());
}
/** @var Collection<User> */
return $search
->where(static function (Builder $search) use ($query) {
$search
->where('email', 'like', $query)
->orWhere('name', 'like', $query);
})
->get();
}
public function findOneBy(array $criteria): ?User
{
$query = User::query();
foreach ($criteria as $attribute => $value) {
$query->where($attribute, $value);
}
/** @var User $result */
$result = $query->first();
return $result;
}
public function findInaccessibleDeactivatedUserUuids(User $user): Collection
{
return $this->storage->remember(
static function () use ($user): Collection {
if ($user->hasRole(User::MANAGER_ROLES)) {
return Collection::make();
}
$team = $user->getTeam();
if ($team->canViewActivitiesOfDeactivatedUsers()) {
return Collection::make();
}
return $team->users()
->where('status', '=', User::STATUS_DEACTIVATED)
->get(['uuid'])
->map(static fn (User $teamMember): string => $teamMember->getUuid());
},
Cache\Constants::deactivatedUsersIds($user),
static fn () => Carbon::now()->addMinute(),
);
}
public function findDeactivatedUserUuids(Team $team): Collection
{
return $team->users()
->where('status', '=', User::STATUS_DEACTIVATED)
->get(['uuid'])
->map(static fn (User $teamMember): string => $teamMember->getUuid());
}
public function findUserUuids(Team $team): Collection
{
return $team->users()
->get(['uuid'])
->map(static fn (User $teamMember): string => $teamMember->getUuid());
}
public function idOrUuId(int|string $userIdentifier): User
{
/** @var User */
return User::idOrUuId($userIdentifier);
}
public function findBySharedPlaylist(Playlist $playlist): Collection
{
// If 'shares' relation is already loaded
if ($playlist->relationLoaded('shares')) {
$users = Collection::make();
// Get list of users the playlist is shared to
$shares = $playlist->getShares()->unique('to_user_id');
foreach ($shares as $share) {
$users->add($share->to);
}
return $users
->where('status', '=', User::STATUS_ACTIVE)
->sortBy('name');
}
/** @var Collection<int, User> */
return $playlist->hasManyThrough(
User::class,
Share::class,
'playlist_id',
'id',
'id',
'to_user_id',
)
->active()
->orderBy('name', 'asc')
->distinct()
->get();
}
public function updateOrCreateCrmProfile(User $user, string $crmProviderId): Profile
{
/** @var Profile */
return $user->crmProfile()->updateOrCreate([
'crm_configuration_id' => $user->getTeam()->getCrmConfiguration()->getId(),
'crm_provider_id' => $crmProviderId,
]);
}
/**
* Get all Crm Fields, related to the crm configuration for the team of which the user is a member of.
* The CrmFields collection can optionally be filtered by field properties.
*
* @return Collection<Field>
*/
public function getUserCrmConfigurationFields(UserContract $user, array $filterFields = []): Collection
{
$hasManyQueryBuilder = $user->getTeam()
->getCrmConfiguration()
->fields();
if (! empty($filterFields)) {
foreach ($filterFields as $filterKey => $filterValue) {
$hasManyQueryBuilder->where($filterKey, $filterValue);
}
}
return $hasManyQueryBuilder->get();
}
/**
* @return Collection<User>
*/
public function findTeamUsersWithMostCapableRole(int $teamId, string $providerSlug): Collection
{
$roleIds = Role::whereIn('name', [
User::ROLE_ADMIN,
User::ROLE_MANAGER,
User::ROLE_RECORDER,
])
->pluck('id')
->toArray();
return User::select('users.*')
->where('users.team_id', $teamId)
->where('users.status', User::STATUS_ACTIVE)
->join('social_accounts as sa', static function (JoinClause $q) use ($providerSlug) {
return $q->on('sa.sociable_id', '=', 'users.id')
->where([
'sa.provider' => $providerSlug,
'sa.state' => SocialAccount::STATE_CONNECTED,
]);
})
->join('role_user as ru', static function (JoinClause $q) use ($roleIds) {
return $q->on('ru.user_id', '=', 'users.id')
->whereIn('ru.role_id', $roleIds);
})
->orderBy('ru.role_id', 'ASC')
->get();
}
public function getUsersWithInboxByUserIds(array $userIds): Collection
{
return User::with(['Inbox'])->find($userIds);
}
public function getCustomerApiTeamMembers(int $teamId): Collection
{
return User::select(['id', 'uuid', 'name', 'email', 'status'])
->with(['roles'])
->where('team_id', $teamId)
->addSelect([
'teamName' => Group::select(['name'])
->whereColumn('id', 'users.group_id')
->limit(1),
'teamID' => Group::selectRaw('uuid_from_bin(groups.uuid)')
->whereColumn('id', 'users.group_id')
->limit(1),
])
->addSelect([
'crmID' => Profile::select(['crm_provider_id'])
->whereColumn('user_id', 'users.id')
->whereNotNull('crm_provider_id')
->limit(1),
])
->get();
}
public function findActiveThatSyncDialersByTeamAndCrmProviderId(Team $team, string $crmProviderId): ?User
{
return User::where('team_id', $team->getId())
->active()
->shouldSyncDialers()
->whereHas('crmProfile', static function (Builder $query) use ($crmProviderId): void {
$query->where('crm_provider_id', $crmProviderId);
$query->whereNull('archived_at');
})
->first();
}
public function getFirstTeamAdmin(Team $team, string $orderBy = 'id', string $orderDirection = 'asc'): ?User
{
return $team
->users()
->active()
->admin()
->orderBy($orderBy, $orderDirection)
->first();
}
public function disableSlackFollowUp(User $user): void
{
$user->disableSlackFollowUp();
$user->save();
}
public function enableSlackFollowUp(User $user): void
{
$user->enableSlackFollowUp();
$user->save();
}
public function findActiveByRoles(Team $team, array $roles): Collection
{
/** @var Collection<int, User> */
return $team->users()
->whereHas(
relation: 'roles',
callback: static fn (Builder $query): Builder => $query->whereIn(
column: 'name',
values: $roles,
),
)
->active()
->get();
}
public function findByTeamAndEmailAddress(
Team $team,
string $email,
bool $onlyActive = false,
bool $onlyPrimary = false,
): ?User {
/** @var QueryBuilder $query */
$query = User::where('team_id', $team->getId())
->where(function ($query) use ($email, $onlyPrimary) {
$query->where('email', $email);
if (! $onlyPrimary) {
$query->orWhere('secondary_email', $email);
}
})
->orderBy('status');
if ($onlyActive) {
$query->active();
}
/** @var User|null */
return $query->first();
}
public function findByEmail(string $email): ?User
{
/** @var User|null */
return User::query()
->whereNested(
static function (QueryBuilder $query) use ($email) {
$query
->where('email', $email)
->orWhere('secondary_email', $email);
}
)
->active()
->first();
}
public function findByPhone(string $phone): ?User
{
return User::where('phone', $phone)->first();
}
public function findBySecondaryPhone(string $secondaryPhone): ?User
{
return User::where('secondary_phone', $secondaryPhone)->first();
}
public function getUserLocales(User $user): array
{
$userLanguages = [];
$user->load('languageDialects.language');
/** @var LanguageDialect $dialect */
foreach ($user->languageDialects()->get() as $dialect) {
$userLanguages[] = $dialect->getLanguageLocale();
}
return $userLanguages;
}
public function getUserLanguageLocales(User $user): array
{
$userLanguages = [];
$user->load('languageDialects.language');
/** @var LanguageDialect $dialect */
foreach ($user->languageDialects()->get() as $dialect) {
$userLanguages[] = $dialect->getLanguage()->getLocale();
}
return array_unique($userLanguages);
}
public function updateUserLocales(User $user, array $locales): void
{
$dialectIds = [];
foreach ($locales as $locale) {
[$languageLocale, $dialectLocale] = explode('_', $locale);
$dialect = LanguageDialect::whereHas('language', function ($query) use ($languageLocale) {
$query->where('locale', $languageLocale);
})
->where('locale', $dialectLocale)
->first();
if ($dialect) {
$dialectIds[] = $dialect->getId();
}
}
$user->languageDialects()->sync($dialectIds);
}
public function getUserSetting(int $userId, string $settingName): ?UserSettings
{
/** @var ?UserSettings */
return UserSettings::query()
->where('user_id', $userId)
->where('name', $settingName)
->first();
}
public function setUserSetting(int $userId, string $name, mixed $value, string $valueType): UserSettings
{
return UserSettings::updateOrCreate(
['user_id' => $userId, 'name' => $name],
['value' => (string) $value, 'value_type' => $valueType],
);
}
public function enableCrm(User $user): void
{
$user->update(['crm_required' => true]);
}
public function getByTeamAndActivitiesParticipants(Team $team, array $activityIds): Collection
{
$emails = Participant::select('email')
->distinct()
->whereIn('activity_id', $activityIds)
->pluck('email');
return $team->users()
->whereIn('email', $emails)
->active()
->whereHasPermission(PermissionEnum::CALENDAR_SYNC)
->where('sync_conference', true)
->where('team_id', $team->getId())
->get();
}
}
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SELECT * FROM teams WHERE name LIKE '%litify%'; # 1069, 994, 24993
SELECT * FROM users WHERE id = 25061;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 994;
SELECT * FROM crm_profiles WHERE user_id = 25061;
select * from crm_configurations where id = 834;
SELECT * FROM teams WHERE id = 882;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations WHERE provider = 'hubspot' and crm_provider_id = 7270388;
SELECT * FROM contacts where crm_configuration_id = 834;
SELECT * FROM opportunities WHERE team_id = 933
# AND crm_provider_id IN ('20131586060','46017317898','52543911090','53451356564','54101251892','54323768459');
AND id IN (8482561,18352941,19042734,19232139,19445140,19472541);
SELECT * FROM opportunity_contacts
WHERE opportunity_id IN (8482561,18352941,19042734,19232139,19445140,19472541);
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 485; #
SELECT * FROM opportunities WHERE team_id = 933 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
select crm.provider, l.* from leads l join crm_configurations crm on l.crm_configuration_id = crm.id
where crm.provider NOT IN ('salesforce', 'integration-app', 'bullhorn', 'copper')
# and l.converted_at IS NOT NULL
;
# [PASSWORD_DOTS]
SELECT * FROM activities a WHERE type IN ('email-inbound', 'email-outbound')
and opportunity_id IS NULL
order by id desc;
SELECT * FROM teams WHERE id = 604; # 598
SELECT * FROM activities WHERE id = 74410828; # [EMAIL]
SELECT * FROM accounts WHERE id = 20068382;
SELECT * FROM accounts WHERE id = 35186038;
SELECT * FROM contacts WHERE team_id = 852 and updated_at > '2026-01-23 12:30:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 559 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('cb6342b6-a183-401c-b0af-ede92b2ae763') = uuid;
select * from sidekick_settings where team_id = 781;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 26651871; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 7562435;
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8420347; # opflit 2100
SELECT * FROM crm_layouts WHERE crm_configuration_id = 711;
SELECT * FROM activities where crm_configuration_id = 711 and crm_provider_id IS NULL
and is_internal = 0 and status = 'completed'
order by id desc;
SELECT * FROM crm_layout_entities
WHERE crm_layout_id IN (2352, 2353);
;
SELECT * FROM crm_configurations where provider = 'hubspot' and id = 530;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 556 and sa.provider = 'hubspot';
SELECT * FROM activities WHERE uuid_to_bin('c6ca4b22-7738-4563-a95d-b8a9598924ae') = uuid;
SELECT * FROM activities WHERE uuid_to_bin('442abb2b-28bd-4be8-9c25-19e9bf02766d') = uuid;
select * from contacts
where crm_configuration_id = 530
and crm_provider_id = 872252;
select * from activities where crm_configuration_id = 530
and user_id = 14343 and type like '%softphone%'
and created_at between '2026-01-28 15:00:00' and '2026-01-28 15:10:00';
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 25666868; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id = 8646335; # Teya
SELECT * FROM crm_configurations where provider = 'hubspot' and crm_provider_id IN (5933397);
SELECT t.name, t.id, t.owner_id, c.id, c.provider, c.crm_base_url FROM teams t
JOIN crm_configurations c ON t.id = c.team_id
WHERE t.status = 'active';
SELECT * FROM teams where id = 1091;
SELECT * FROM crm_configurations where team_id = 1091;
SELECT * FROM activity_providers where team_id = 1091;
SELECT * FROM activities where crm_configuration_id = 1024 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT * FROM teams WHERE name LIKE '%Leadventure%';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1091 and sa.provider = 'salesforce';
SELECT * FROM teams WHERE name LIKE '%Wilson%'; # 862, 812
SELECT * FROM teams where id = 862;
SELECT * FROM crm_configurations where team_id = 862;
SELECT * FROM activity_providers where team_id = 862;
SELECT * FROM activities where crm_configuration_id = 812 and type IN ('softphone', 'softphone-outbound')
and provider NOT IN ('hubspot', 'aircall')
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by id desc;
SELECT t.id, crm.id, crm.provider, ap.* FROM teams t
join crm_configurations crm on t.id = crm.team_id
join activity_providers ap on t.id = ap.team_id
where t.status = 'active' and ap.is_enabled = 1
and crm.provider = 'hubspot'
and ap.provider NOT IN ('hubspot', 'aircall', 'uploader', 'gong', 'twilio', 'zoom-bot', 'google-meet', 'ms-teams',
'outreach', 'close', 'ringcentral', 'dialpad', 'zoom-phone');
SELECT * FROM teams where id = 1068;
SELECT * FROM crm_configurations where team_id = 1068;
SELECT * FROM activity_providers where team_id = 1068;
SELECT * FROM activities a
where crm_configuration_id = 993 and type IN ('softphone', 'softphone-outbound')
and a.provider NOT IN ('hubspot', 'uploader', 'gong', 'twilio', 'google-meet', 'ms-teams','close'
)
# and telephony_provider_id = '019c1131-a22f-4792-b9ea-20adf6a02ed0'
order by a.id desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1068 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 882; # 933 - GoGlobal , portalId: 6017093
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 933 and updated_at > '2026-02-06 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 933 and sa.provider = 'hubspot';
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 834; # 882 - AnyVan , portalId: 5468262
SELECT * FROM contacts WHERE crm_configuration_id = 834 and updated_at > '2026-03-30 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and updated_at > '2026-03-04 08:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 882 and sa.provider = 'hubspot';
select * from crm_layouts where crm_configuration_id = 834;
select * from crm_layout_entities where crm_layout_id = 2780;
select * from crm_fields where id IN (321153,321192,321193,321194);
SELECT * FROM opportunities WHERE crm_configuration_id = 834 and id = 10993426;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 988; # 1057 - Teya (543ce4f4-168c-4571-91ea-5b35c253f06f) , portalId: 26651871
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1057 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1057 and sa.provider = 'hubspot';
SELECT * FROM crm_configurations where id = 533; # 559 - Connectd , portalId: 6710988
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 559 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 801; # 852 - Rise Vision , portalId: 2700250
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 852 and updated_at > '2026-02-04 00:00:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 962; # 1034 - evergrowth.io , portalId: 143180990
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1034 and updated_at > '2026-02-04 00:00:00' order by updated_at desc;
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 1037; # 1102 - Jibble , portalId: 6649755
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1102 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 8
SELECT * FROM crm_configurations where id = 1015; # 1049 - Travefy , portalId: 48904401
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1049 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 20
SELECT * FROM crm_configurations where id = 64; # 70 - SalaryFinance , portalId: 3404115
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 70 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 6th last
SELECT * FROM crm_configurations where id = 802; # 853 - Street Group , portalId: 7658438
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 853 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 10
SELECT * FROM crm_configurations where id = 872; # 921 - In Professional Development , portalId: 9238273
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 921 and updated_at > '2026-02-04 12:30:00' order by updated_at desc; # 2
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 550; # 576 - SeedLegals , portalId: 3028661
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 576 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 989; # 1058 - rtaoutdoor.com , portalId: 22371204
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1058 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 896; # 946 - Mintago , portalId: 6621281
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 946 and updated_at > '2026-02-05 14:00:00' order by updated_at desc;
SELECT * FROM crm_configurations where id = 617; # 641 - PCS , portalId: 5244937
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 641 and updated_at > '2026-02-05 14:00:00' order by updated_at desc; # 7th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where id = 649; # 670 - Eventeny , portalId: 4492849
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-18 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 670 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; #
SELECT * FROM crm_configurations where id = 48; # 51 - CleanCloud , portalId: 4373137
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-03-04 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 51 and updated_at > '2026-02-09 08:00:00' order by updated_at desc;
select * from users where team_id = 51; # 7783
SELECT * FROM groups WHERE uuid_to_bin('8a8d2cb6-8b55-4fa3-8b5c-5f0e3d8de59a') = uuid; # 1130
select * from activity_searches where user_id = 7783;
select * from activity_search_filters where activity_search_id IN (32291, 32292);
SELECT asf.activity_search_id, asf.id, asf.value
FROM activity_search_filters asf
WHERE asf.filter = 'group_id'
AND asf.value IN (
SELECT CONCAT(
HEX(SUBSTR(uuid, 5, 4)), '-',
HEX(SUBSTR(uuid, 3, 2)), '-',
HEX(SUBSTR(uuid, 1, 2)), '-',
HEX(SUBSTR(uuid, 9, 2)), '-',
HEX(SUBSTR(uuid, 11))
)
FROM groups
WHERE deleted_at IS NOT NULL
);
SELECT * FROM crm_configurations where id = 272; # 290 - Bonham & Brook , portalId: 5705856
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-05 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 290 and updated_at > '2026-02-09 08:00:00' order by updated_at desc; # 6th
# [PASSWORD_DOTS]
SELECT * FROM crm_configurations where provider = 'hubspot';
SELECT * FROM crm_configurations where id = 1056; # 1119 - Chromatic , portalId: 45602133
SELECT * FROM opportunities WHERE team_id = 1119 and remotely_created_at > '2026-02-01 00:00:00' order by updated_at desc;
SELECT * FROM opportunities WHERE team_id = 1119 and updated_at > '2026-02-09 09:00:00' order by updated_at desc; # null
# [PASSWORD_DOTS]
select * from contacts where crm_provider_id = '003Uu00000ojD4NIAU';
select
cp.*
# DISTINCT t.id
# cp.id, cp.user_id, t.id, cp.crm_configuration_id, cp.contact_fields
FROM crm_profiles cp
JOIN crm_configurations crm on crm.id = cp.crm_configuration_id
JOIN users u on u.id = cp.user_id
JOIN teams t ON t.id = crm.team_id
WHERE crm.provider = 'salesforce' and t.status = 'active'
and cp.archived_at IS NULL and u.deleted_at IS NULL
and t.id NOT IN (1093)
and t.id = 2
and cp.contact_fields IS NULL;
# and c.crm_provider_id = '003Uu00000ojD4NIAU';
SELECT * FROM users WHERE id = 26484;
SELECT * FROM crm_profiles WHERE user_id = 26484;
SELECT * FROM social_accounts WHERE sociable_id = 26484;
SELECT * FROM crm_configurations where provider = 'salesforce';
select * from users where id IN (10022, 10403);
select * from users where team_id IN (526);
select * from teams where id IN (526, 532);
select * from crm_configurations where id IN (500, 516);
select * from crm_profiles where crm_configuration_id IN (500, 516) and user_id IN (10022, 10403);
select * from contacts where crm_configuration_id IN (500, 516) and crm_provider_id = '003Uu00000ojD4NIAU';
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 526 and sa.provider = 'salesforce';
select * from team_settings where team_id IN (526, 532);
select * from users where id IN (22824);
select * from crm_profiles where crm_configuration_id IN (1026);
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1093 and sa.provider = 'salesforce';
select * from teams where id = 1099;
select * from users where id = 29643
select * from activity_processing_states;
SELECT * FROM teams where name LIKE '%Fare%'; # 233
SELECT * FROM opportunities where crm_configuration_id = 215
# and crm_provider_id = 'oppo_ogESZf2P50nDrd1nGPvKDXeA6sSaTN5v51Lp4ayVzKR'
;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1088 and sa.provider = 'hubspot';
SELECT * FROM teams order by updated_at DESC
SELECT * FROM crm_configurations WHERE id = 1019; # SimpleConsign 1088 - no social account
select * from crm_configurations where provider = 'pipedrive';
select * from teams where id = 957;
select * from crm_configurations where id = 957;
SELECT * FROM teams WHERE name LIKE '%Prolific%'; # 544, 518, 10743
SELECT * FROM opportunities where crm_configuration_id = 518 order by id desc;
select * from users where team_id = 1; # 26726 - Gabriela Dureva
SELECT * FROM opportunities where user_id = 26726; # 16834447 - Prolific
select * from activities where user_id = 26726 order by id desc;
select * from contacts where crm_configuration_id = 1
and email IN ('[EMAIL]', '[EMAIL]'); # 2094416, 2093620
SELECT * FROM contacts WHERE id = 6284931;
SELECT p.* FROM activities a JOIN participants p ON a.id = p.activity_id
WHERE a.user_id = 26726 and p.lead_id IN (2094416, 2093620) and a.created_at > '2026-01-01 00:00:00' order by p.email;
select * from activities where id IN (75509259,75509261,75509261,75511034,75026464,75517602,75517605);
select * from crm_configurations where id = 1;
43801692-1aeb-32ce-acba-5b80a479701a
44c3c9cf-6f5e-75f3-8179-bc9f75dd2b1b
405975c0-b3d0-7aaa-821f-09d59cae6dd1
4caf848d-4bed-2299-b248-7788d41f9fca
49bedc3f-f196-eef3-89c3-dea6a3b4aa63
43420989-a09d-b8f8-9806-c8bbf7a02aac
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
SELECT * FROM activities WHERE id = 75461988;
SELECT * FROM activities WHERE uuid_to_bin('d6c5052e-e972-49e9-8912-26f2f7d6c5f6') = uuid;
select * from contacts where id = 17900517;
select * from contact_roles cr join crm_configurations crm on cr.crm_configuration_id = crm.id
where crm.provider != 'salesforce';
select * from users where id = 21047;
SELECT * FROM crm_configurations WHERE id = 892;
SELECT * FROM teams WHERE id = 942;
select * from opportunities where team_id = 942 order by updated_at desc;
select * from contacts where team_id = 942 order by updated_at desc;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 942 and sa.provider = 'hubspot';
SELECT * FROM opportunities where team_id = 1 and crm_provider_id IN ('006Pq00000NeH6XIAV', '006Pq000007z8kdIAA'); # 10697889, 6621430
SELECT * FROM crm_configurations WHERE id = 1;
SELECT * FROM teams WHERE crm_id = 1;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1 and sa.provider = 'salesforce';
select id, user_id, opportunity_fields from crm_profiles where crm_configuration_id = 1
SELECT * FROM opportunities where team_id = 1 order by updated_at desc; # 10697889, 6621430
select * from teams where id = 852;
select * from groups where id = 2286;
select * from sidekick_settings where team_id = 852;
select * from default_activity_types where team_id = 852;
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id AND p.id IS NULL -- no profile
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active' -- team is active
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1 AND u.deleted_at IS NULL
AND u.crm_required = 1
AND u.team_id = 1
ORDER BY u.team_id;
SELECT * FROM crm_profiles cp where cp.crm_configuration_id = 1 and cp.user_id IN (
18481
);
SELECT cc.provider, cc.id, p.id, u.*
FROM users u
LEFT JOIN crm_profiles p ON u.id = p.user_id
INNER JOIN teams t ON u.team_id = t.id AND t.status = 'active'
INNER JOIN crm_configurations cc ON t.crm_id = cc.id
WHERE u.status = 1
AND u.deleted_at IS NULL
AND u.crm_required = 1
# AND u.team_id = 1
AND p.id IS NULL -- Move this condition to WHERE clause
ORDER BY u.team_id;
SELECT * FROM opportunities WHERE id = 20002609;
select * from teams where id = 1122; # Velatir, 29953 - [EMAIL]
select * from crm_configurations where id = 1060;
select * from crm_layouts where crm_configuration_id = 1060;
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3596;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 1122 and sa.provider = 'hubspot';
select * from opportunities where team_id = 1122 order by updated_at desc;
select * from crm_field_data where object_type = 'contact';
SELECT * FROM activities WHERE uuid_to_bin('374fc8ed-3315-4c9f-9b25-318b7fd2928f') = uuid; # 76584262
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 248 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles where user_id = 24115; # 005QF000002CswMYAS
SELECT * FROM users where id = 24115;
SELECT * FROM accounts where id = 4002896;
SELECT * FROM teams WHERE name LIKE '%adswerve%';
SELECT * FROM opportunities where crm_configuration_id = 230 AND crm_provider_id IN ("0069N000003GIQ9QAO","0061r000019yGP9AAM","0066900001S2KWlAAN","0066900001TDpj2AAD","0066900001b8uEwAAI","0069N000001rQi0QAE","006QF00000KD40mYAD","006QF00000LzpRJYAZ","0069N000002uomtQAA","0069N000002xlMLQAY","0066900001NV6ubAAD","0061r00001HJp45AAD","006QF00000uTlUoYAK","006QF00000v0bZqYAI");
SELECT * FROM opportunities WHERE crm_configuration_id = 230 AND crm_provider_id = '0069N000003GIQ9QAO'; # 6272203
SELECT u.id, u.email, ac.name, a.* FROM activities a
JOIN users u ON a.user_id = u.id
JOIN accounts ac ON a.account_id = ac.id
WHERE
uuid_to_bin('e3269598-b562-44fb-b5e9-9d2694dc63e0') = a.uuid or
uuid_to_bin('66ddc3ab-4e15-45aa-af0c-248c1eece593') = a.uuid or
uuid_to_bin('826bd328-e1cc-4213-b8d8-572454cacc07') = a.uuid;
select * from users where id = 5825;
SELECT * FROM activities WHERE uuid_to_bin('e56aa2e8-231a-421b-ab1f-cb38ed2bf573') = uuid;
select * from activities where uuid_to_bin('91e13b2f-2d1b-45f8-b1fd-1141b6563782') = uuid;
19594, 862
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 862 and sa.provider = 'salesforce';
select * from automated_reports where id = 36;
select ar.frequency, r.*, ar.* from automated_report_results r
join automated_reports ar on r.report_id = ar.id
where ar.frequency != 'one_off';
select s.* from activity_searches s join users u ON s.user_id = u.id where u.team_id = 882;
select * from nudges n where n.activity_search_id
select * from teams where created_at > '2026-03-09';
SELECT * FROM crm_layouts WHERE crm_configuration_id = 1065; # 1065
SELECT * FROM crm_layout_entities WHERE crm_layout_id = 3617;
select * from users where team_id = 1 and name like '%Lukas%'; # 7160
SELECT * FROM teams WHERE id = 575;
select * from opportunities where team_id = 575;
SELECT * FROM teams WHERE name LIKE '%Integrum ESG%'; # 1126, 1065,
select * from opportunities where team_id = 1126;
SELECT * FROM teams WHERE name LIKE '%Base%'; # 1125, 1063,
select * from opportunities where team_id = 1125;
select * from contacts c
where c.team_id = 882;
SELECT * FROM activities WHERE id = 76822967;
SELECT * FROM crm_profiles WHERE user_id = 15440;
SELECT * FROM crm_profiles WHERE crm_configuration_id = 555;
SELECT * FROM crm_configurations WHERE id = 555;
SELECT * FROM users WHERE id = 15440; # team. 581, gr. 15440, pl. 3911, act. field 162182
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 581 and sa.provider = 'salesforce';
SELECT * FROM automated_report_results order by id desc;
select * from features;
select * from team_features where feature_id = 40;
select * from teams where id = 556;
select * from automated_reports;
where id = 54; # 4fdd41f6-dcf0-30d0-b339-7345381b6044 , ["pdf","podcast"]
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from automated_report_results order by id desc;
SELECT * FROM automated_report_results WHERE id = 1919;
select * from automated_report_results WHERE report_id = 54;
select * from opportunities where id = 7594349;
SELECT * FROM teams WHERE name LIKE '%Les%'; # 711, 692, 16067 - [EMAIL]
select * from playbooks where team_id = 711; # event 226147
SELECT * FROM playbook_categories WHERE playbook_id = 5515;
SELECT * FROM crm_fields WHERE crm_configuration_id = 692 and object_type = 'event';
SELECT * FROM crm_fields WHERE id = 226147;
SELECT * FROM crm_field_values WHERE crm_field_id = 226147;
SELECT * FROM crm_configurations WHERE id = 692;
SELECT
CONCAT(u.id, CASE WHEN u.id = t.owner_id THEN ' (owner)' ELSE '' END) AS user_id,
u.email,
sa.*,
t.owner_id FROM social_accounts sa
JOIN users u on u.id = sa.sociable_id
JOIN teams t on t.id = u.team_id
WHERE u.team_id = 711 and sa.provider = 'salesforce';
SELECT * FROM crm_profiles cp JOIN users u on u.id = cp.user_id WHERE u.team_id = 711;
select * from leads;
select * from calendars;
SELECT
t.id AS team_id,
t.name,
LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1)) AS calendar_domain
FROM teams t
JOIN users u ON u.team_id = t.id
JOIN calendars c ON c.user_id = u.id AND c.status = 'active' AND c.calendar_provider_id LIKE '%@%'
LEFT JOIN team_domains td
ON td.team_id = t.id
AND td.deleted_at IS NULL
AND td.domain = LOWER(SUBSTRING_INDEX(c.calendar_provider_id, '@', -1))
GROUP BY t.id, t.name, calendar_domain
ORDER BY t.name, calendar_domain;
select * from users u join calendars c on c.user_id = u.id
where u.team_id = 882;
select * from activities where id = 74049485; # team 563 crm 537
select * from activities where id = 73272382; # team 563 crm 537
select * from activities where id = 64400389; # team 563 crm 537
select * from activities where id = 58081273; # team 563 crm 537
select * from activities where id = 54520297; # team 563 crm 537
select * from participants where activity_id = 58081273;
select * from activities where crm_configuration_id = 537 and provider = 'aircall'
and account_id = 19003658 order by updated_at desc;
select * from contacts where crm_configuration_id = 537 and id = 35957759;
select * from accounts where crm_configuration_id = 537 and id = 19003658;
select * from automated_report_results where id = 1976;
select * from automated_reports where id = 583;
select * from activity_searches where id = 87714;
select * from activity_search_filters where activity_search_id = 87714;
SELECT * FROM activities WHERE uuid_to_bin('8827f672-202d-4162-9d04-73ff5f0566a9') = uuid
or uuid_to_bin('47842446-af51-4bcb-854f-cc6560290101') = uuid;
SELECT * FROM crm_configurations WHERE provider = 'hubspot';
select * from rate_limits;
select * from automated_report_results where media_type = 'pdf' and status = 2
and id IN (18, 1872);
select * from automated_reports where id = 54;
SELECT * FROM users WHERE id IN (24623,29443,29613);
SELECT * FROM automated_report_results WHERE uuid_to_bin('822fa41b-afd3-43a9-a248-86b0e36f3131') = uuid;
select * from text_relays where created_at > '2026-05-01'
# and id IN (32415, 32416);
and id = 32412;
select * from users where team_id = 2 and email like '%scott%' and id = 29510;
Project
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2026-05-27T09:33:12.814432+00:00
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/Users/lukas/.screenpipe/data/data/2026-05-27/1779 /Users/lukas/.screenpipe/data/data/2026-05-27/1779874392814_m1.jpg...
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faVsco.js – UserRoleObserver.php
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+SlackFileEditHistoryWindow Help• 0QViewGoKioskOrg +SlackFileEditHistoryWindow Help• 0QViewGoKioskOrganizationsSetup AccountUsersActivities- jupiter.staging.jiminny.com/kiosk/onboard-listAutomated ReportsMobile version• Search |NAMEAudi Motors• 0HomeDMsActivityFilesLater•*•MoreED→Jiminny ...Ab External connections# Starred& jiminny-x-integrati...8 platform-backend-...8 platform-inner-teamE Channels# ai-chapter#alerts# backend# bugs# confusion-clinic# donut_time# engineering# general# happy_birthday# jiminny-bg# platform-tickets# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...° Direct messagesStalivan Coorciov• Unread mentions100% <78• Wed 27 May 12:33:12Describe what you are looking forSteliyan Georgiev6 0• Messagest* Add canvasO Files+Allow oToday~to be selected whe...Story JY-2U613 in Jira CloudStatusDeployedPriority= MediumAssigneeLukas Koval...As of today at 11:21 AMOpen in Jira+ Summarizeсамо да видя къде може да се покажеd 1Lukas Kovalik :11:35 AMhttps://jupiter.staging.jiminny.com/kiosk/onboard-listако искаш да се чуем на бързоSteliyan Georgiev 11:36 AMдай ми 3 мин и ще ти звъннаLukas Kovalik ®! 11:36 AMOKA huddle happened 11:39 AMYou and Steliyan Georgiev were in the huddle for4m.Message Steliyan Georgiev...Lộ3JY-20855-mcp-ES-mappings = 892937...
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+SlackFileEditHistoryWindow Help• 0QViewGoKioskOrg +SlackFileEditHistoryWindow Help• 0QViewGoKioskOrganizationsSetup AccountUsersActivities- jupiter.staging.jiminny.com/kiosk/onboard-listAutomated ReportsMobile version• Search |NAMEAudi Motors• 0HomeDMsActivityFilesLater•*•MoreED→Jiminny ...Ab External connections# Starred& jiminny-x-integrati...8 platform-backend-...8 platform-inner-teamE Channels# ai-chapter#alerts# backend# bugs# confusion-clinic# donut_time# engineering# general# happy_birthday# jiminny-bg# platform-tickets# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of_jimi...° Direct messagesStalivan Coorciov• Unread mentions100% <78• Wed 27 May 12:33:12Describe what you are looking forSteliyan Georgiev6 0• Messagest* Add canvasO Files+Allow oToday~to be selected whe...Story JY-2U613 in Jira CloudStatusDeployedPriority= MediumAssigneeLukas Koval...As of today at 11:21 AMOpen in Jira+ Summarizeсамо да видя къде може да се покажеd 1Lukas Kovalik :11:35 AMhttps://jupiter.staging.jiminny.com/kiosk/onboard-listако искаш да се чуем на бързоSteliyan Georgiev 11:36 AMдай ми 3 мин и ще ти звъннаLukas Kovalik ®! 11:36 AMOKA huddle happened 11:39 AMYou and Steliyan Georgiev were in the huddle for4m.Message Steliyan Georgiev...Lộ3JY-20855-mcp-ES-mappings = 892937...
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faVsco.js – ValidateSendingMessage.php
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IDE error occurred
text/html
text/html
text/html
S IDE error occurred
text/html
text/html
text/html
See details and submit report
Project: faVsco.js, menu
master, menu
Start Listening for PHP Debug Connections
AskJiminnyReportActivityServiceTest
Run 'AskJiminnyReportActivityServiceTest'
Debug 'AskJiminnyReportActivityServiceTest'
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JetBrains AI
Search Everywhere
IDE and Project Settings
Sync Changes
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Code changed:
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<?php
namespace Jiminny\Listeners\Users;
use Illuminate\Mail\Events\MessageSending;
use Jiminny\Models\User;
use Jiminny\Repositories\UserRepository;
use Psr\Log\LoggerInterface;
class ValidateSendingMessage
{
/**
* Create the event listener.
*
* @return void
*/
public function __construct(private readonly LoggerInterface $logger)
{
}
/**
* Handle the event.
*/
public function handle(MessageSending $event): bool
{
$message = $event->message;
$recipients = $message->getTo();
$filteredRecipients = [];
foreach ($recipients as $recipient) {
$address = $recipient->getAddress();
$user = User::where('email', $address)->first();
// Only include active users in the filtered recipients list
if (! $user || $user->status === User::STATUS_ACTIVE) {
$filteredRecipients[] = $recipient;
} else {
$this->logger->info('[Mailer] Removing inactive user from recipients: ' . $address);
}
}
// If there are no recipients left after filtering, don't send the email
if (empty($filteredRecipients)) {
$this->logger->info('[Mailer] No active recipients left, cancelling email');
return false;
}
// Set the filtered recipients back to the message
$message->to(...$filteredRecipients);
return true;
}
}
Execute
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Browse Query History...
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fetched<br/>","role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Start Listening for PHP Debug Connections","depth":5,"bounds":{"left":0.8081782,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"AskJiminnyReportActivityServiceTest","depth":6,"bounds":{"left":0.8234708,"top":0.019952115,"width":0.09208777,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Run 'AskJiminnyReportActivityServiceTest'","depth":6,"bounds":{"left":0.9155585,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Debug 'AskJiminnyReportActivityServiceTest'","depth":6,"bounds":{"left":0.9268617,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"More Actions","depth":6,"bounds":{"left":0.9381649,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"JetBrains AI","depth":5,"bounds":{"left":0.96609044,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Search Everywhere","depth":5,"bounds":{"left":0.9773936,"top":0.019952115,"width":0.011303191,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"IDE and Project Settings","depth":5,"bounds":{"left":0.9886968,"top":0.019952115,"width":0.011303186,"height":0.025538707},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Sync Changes","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide This Notification","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":false,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Code changed:","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.042220745,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Hide","depth":4,"bounds":{"left":0.27027926,"top":1.0,"width":0.008643617,"height":0.0},"on_screen":false,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXTextArea","text":"<?php\n\nnamespace Jiminny\\Listeners\\Users;\n\nuse Illuminate\\Mail\\Events\\MessageSending;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Repositories\\UserRepository;\nuse Psr\\Log\\LoggerInterface;\n\nclass ValidateSendingMessage\n{\n /**\n * Create the event listener.\n *\n * @return void\n */\n public function __construct(private readonly LoggerInterface $logger)\n {\n }\n\n /**\n * Handle the event.\n */\n public function handle(MessageSending $event): bool\n {\n $message = $event->message;\n $recipients = $message->getTo();\n $filteredRecipients = [];\n\n foreach ($recipients as $recipient) {\n $address = $recipient->getAddress();\n $user = User::where('email', $address)->first();\n\n // Only include active users in the filtered recipients list\n if (! $user || $user->status === User::STATUS_ACTIVE) {\n $filteredRecipients[] = $recipient;\n } else {\n $this->logger->info('[Mailer] Removing inactive user from recipients: ' . $address);\n }\n }\n\n // If there are no recipients left after filtering, don't send the email\n if (empty($filteredRecipients)) {\n $this->logger->info('[Mailer] No active recipients left, cancelling email');\n\n return false;\n }\n\n // Set the filtered recipients back to the message\n $message->to(...$filteredRecipients);\n\n return true;\n }\n}","depth":4,"bounds":{"left":0.11968085,"top":0.14684756,"width":0.28922874,"height":0.8324022},"on_screen":true,"value":"<?php\n\nnamespace Jiminny\\Listeners\\Users;\n\nuse Illuminate\\Mail\\Events\\MessageSending;\nuse Jiminny\\Models\\User;\nuse Jiminny\\Repositories\\UserRepository;\nuse Psr\\Log\\LoggerInterface;\n\nclass ValidateSendingMessage\n{\n /**\n * Create the event listener.\n *\n * @return void\n */\n public function __construct(private readonly LoggerInterface $logger)\n {\n }\n\n /**\n * Handle the event.\n */\n public function handle(MessageSending $event): bool\n {\n $message = $event->message;\n $recipients = $message->getTo();\n $filteredRecipients = [];\n\n foreach ($recipients as $recipient) {\n $address = $recipient->getAddress();\n $user = User::where('email', $address)->first();\n\n // Only include active users in the filtered recipients list\n if (! $user || $user->status === User::STATUS_ACTIVE) {\n $filteredRecipients[] = $recipient;\n } else {\n $this->logger->info('[Mailer] Removing inactive user from recipients: ' . $address);\n }\n }\n\n // If there are no recipients left after filtering, don't send the email\n if (empty($filteredRecipients)) {\n $this->logger->info('[Mailer] No active recipients left, cancelling email');\n\n return false;\n }\n\n // Set the filtered recipients back to the message\n $message->to(...$filteredRecipients);\n\n return true;\n }\n}","role_description":"text entry area","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Execute","depth":4,"bounds":{"left":0.40957448,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Explain Plan","depth":4,"bounds":{"left":0.41821808,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false},{"role":"AXButton","text":"Browse Query History","depth":4,"bounds":{"left":0.42918882,"top":0.09896249,"width":0.008643617,"height":0.01915403},"on_screen":true,"role_description":"button","is_enabled":true,"is_focused":false,"is_selected":false,"is_expanded":false}]...
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IDE error occurred
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<?php
namespace Jiminny\Listeners\Users;
use Illuminate\Mail\Events\MessageSending;
use Jiminny\Models\User;
use Jiminny\Repositories\UserRepository;
use Psr\Log\LoggerInterface;
class ValidateSendingMessage
{
/**
* Create the event listener.
*
* @return void
*/
public function __construct(private readonly LoggerInterface $logger)
{
}
/**
* Handle the event.
*/
public function handle(MessageSending $event): bool
{
$message = $event->message;
$recipients = $message->getTo();
$filteredRecipients = [];
foreach ($recipients as $recipient) {
$address = $recipient->getAddress();
$user = User::where('email', $address)->first();
// Only include active users in the filtered recipients list
if (! $user || $user->status === User::STATUS_ACTIVE) {
$filteredRecipients[] = $recipient;
} else {
$this->logger->info('[Mailer] Removing inactive user from recipients: ' . $address);
}
}
// If there are no recipients left after filtering, don't send the email
if (empty($filteredRecipients)) {
$this->logger->info('[Mailer] No active recipients left, cancelling email');
return false;
}
// Set the filtered recipients back to the message
$message->to(...$filteredRecipients);
return true;
}
}
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SlackFileEditViewGoHistoryWindowHelpPRODIDOCKER$81 SlackFileEditViewGoHistoryWindowHelpPRODIDOCKER$81DEV (docker)₴82APP (-zshDOCKER (docker-compose)docker_lamp_1/proc/1/fd/1'1 '/usr/local/bin/php' 'artisan' jiminny:playlists:normalize-sort › '2>&1docker_1amp_1docker_lamp_1docker_lamp_1docker_1amp_1run_artisan_schedule: Done waiting for schedule:run2026-05-13 11:17:08 Running ['artisan'Paceing bot scoredat e soe19sDONEdocker_1amp_1'/usr/local/bin/php' 'artisan'meeting-bot: schedule-bot > */proc/1/fd/1'2>&1elasticsearch1 {"type": "server""timestamp": "2026-05-13T11:17:26, 690Z","Level": "1NFO","component":"o.e.m. j.JvmGcMonitorService"e.name":"e802ad473a4f", "cluster .name":"docker-cluster""nod"message": "[gc] [6214] overhead,spent [497ms] collecting in the last [1.4s]", "cluster.uuid": "8uhZw1CUSGyWYR_OvaKx6g" ,"node.id" : "e2ZKzgw4Q4aCf2w51jWr1A"}docker_lamp_12026-05-13 11:17:19 Running ['artisan' dialers:monitor-activities] 1OS DONEdocker_lamp_11 '/usr/local/bin/php' 'artisan' dialers:monitor-activities › */proc/1/fd/1' 2>&12026-05-13 11:17:29 Running ['artisan' jiminny:monitor-social-accountdocker_lamp_1proc/1/fd/1' 2>&1docker_1amp_19s DONEdocker_lamp_11/fd/1' 2>&1docker_lamp_1tches=15]85DONEdocker_lamp_115 >*/proc/1/fd/1' 2>&1docker_lamp_1 |9s DONEdocker_1amp_12>&1docker_lamp_1docker_lamp_11RUNNINGdocker_1amp_1docker_lamp_1msDONE1 '/usr/local/bin/php' 'artisan' jiminny:monitor-social-accounts > '/2026-05-13 11:17:39 Running ['artisan' mailbox:skip-lists:refresh].1 '/usr/local/bin/php' 'artisan' mailbox:skip-lists:refresh › '/proc/2026-05-13 11:17:48 Running ['artisan' mailbox:batch:process --max-ba1 '/usr/local/bin/php' 'artisan'mailbox:batch:process --max-batches=2026-05-13 11:17:56 Running ['artisan' mailbox:batch:create]1 • '/usr/local/bin/php' 'artisan'mailbox:batch: create › '/proc/1/fd/12026-05-13 11:18:06 Jiminny\Jobs\Mailbox\CreateBatches1 run_artisan_schedule: Done waiting forschedule: run2026-05-13 11:18:06 Jiminny\Jobs\Mailbox\CreateBatches426.72View in Docker Desktopo View Configw Enable WatchHomeDMsActivityFilesLaterMoreED→Jiminny ...ab External connections* Starred& jiminny-x-integrati...8platform-inner-teamChannels# ai-chapter# alerts# backend# bugs# confusion-clinic# curiosity_lab# engineering# general#jiminny-bg# platform-tickets# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of jimi...° Direct messages. Nikolay Ivanovd. James Graham. Stoyan TanevP. Galya DimitrovaSupport Daily • in 42 m100% <2Wed 13 May 14:18:29Describe what you are looking for# platform-tickets8146 0• Messagest Add canvasO Filesmhe PrioritThursday, April 16th~+Tuesday, May 5th ~Automation for Jira APP2:12 PMSRD-6835 Salesforce app issues has been raisedwith Platform team and assigned to **. The Priorityis P2 MediumAutomation for Jira APP5:01 PMSRD-6815 [Playback] Ask Jiminny odd behaviourhas been raised with Platform team and assigned toSteliyan Georgiev. The Priority is P2 MediumMonday, May 11th ~Automation for Jira APP 4:38 PMSRD-6845 CRM filling is not being applied has beenraised with Platform team and assigned to **. ThePriority is **Today ~Automation for Jira APP10:42 AMSRD-6848 Sidekick SMS issue has been raised withPlatform team and assigned to **. The Priority is **NewAutomation for Jira APP 1:33 PMSRD-6849 Recorded call does not appear on thedashboard has been raised with Platform team andassigned to **. The Priority is **Message #platform-tickets...
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SlackFileEditViewGoHistoryWindowHelpPRODIDOCKER$81 SlackFileEditViewGoHistoryWindowHelpPRODIDOCKER$81DEV (docker)₴82APP (-zshDOCKER (docker-compose)docker_lamp_1/proc/1/fd/1'1 '/usr/local/bin/php' 'artisan' jiminny:playlists:normalize-sort › '2>&1docker_1amp_1docker_lamp_1docker_lamp_1docker_1amp_1run_artisan_schedule: Done waiting for schedule:run2026-05-13 11:17:08 Running ['artisan'Paceing bot scoredat e soe19sDONEdocker_1amp_1'/usr/local/bin/php' 'artisan'meeting-bot: schedule-bot > */proc/1/fd/1'2>&1elasticsearch1 {"type": "server""timestamp": "2026-05-13T11:17:26, 690Z","Level": "1NFO","component":"o.e.m. j.JvmGcMonitorService"e.name":"e802ad473a4f", "cluster .name":"docker-cluster""nod"message": "[gc] [6214] overhead,spent [497ms] collecting in the last [1.4s]", "cluster.uuid": "8uhZw1CUSGyWYR_OvaKx6g" ,"node.id" : "e2ZKzgw4Q4aCf2w51jWr1A"}docker_lamp_12026-05-13 11:17:19 Running ['artisan' dialers:monitor-activities] 1OS DONEdocker_lamp_11 '/usr/local/bin/php' 'artisan' dialers:monitor-activities › */proc/1/fd/1' 2>&12026-05-13 11:17:29 Running ['artisan' jiminny:monitor-social-accountdocker_lamp_1proc/1/fd/1' 2>&1docker_1amp_19s DONEdocker_lamp_11/fd/1' 2>&1docker_lamp_1tches=15]85DONEdocker_lamp_115 >*/proc/1/fd/1' 2>&1docker_lamp_1 |9s DONEdocker_1amp_12>&1docker_lamp_1docker_lamp_11RUNNINGdocker_1amp_1docker_lamp_1msDONE1 '/usr/local/bin/php' 'artisan' jiminny:monitor-social-accounts > '/2026-05-13 11:17:39 Running ['artisan' mailbox:skip-lists:refresh].1 '/usr/local/bin/php' 'artisan' mailbox:skip-lists:refresh › '/proc/2026-05-13 11:17:48 Running ['artisan' mailbox:batch:process --max-ba1 '/usr/local/bin/php' 'artisan'mailbox:batch:process --max-batches=2026-05-13 11:17:56 Running ['artisan' mailbox:batch:create]1 • '/usr/local/bin/php' 'artisan'mailbox:batch: create › '/proc/1/fd/12026-05-13 11:18:06 Jiminny\Jobs\Mailbox\CreateBatches1 run_artisan_schedule: Done waiting forschedule: run2026-05-13 11:18:06 Jiminny\Jobs\Mailbox\CreateBatches426.72View in Docker Desktopo View Configw Enable WatchHomeDMsActivityFilesLaterMoreED→Jiminny ...ab External connections* Starred& jiminny-x-integrati...8platform-inner-teamChannels# ai-chapter# alerts# backend# bugs# confusion-clinic# curiosity_lab# engineering# general#jiminny-bg# platform-tickets# product_launches# random# releases# sofia-office# support# thank-yous# the_people_of jimi...° Direct messages. Nikolay Ivanovd. James Graham. Stoyan TanevP. Galya DimitrovaSupport Daily • in 42 m100% <2Wed 13 May 14:18:29Describe what you are looking for# platform-tickets8146 0• Messagest Add canvasO Filesmhe PrioritThursday, April 16th~+Tuesday, May 5th ~Automation for Jira APP2:12 PMSRD-6835 Salesforce app issues has been raisedwith Platform team and assigned to **. The Priorityis P2 MediumAutomation for Jira APP5:01 PMSRD-6815 [Playback] Ask Jiminny odd behaviourhas been raised with Platform team and assigned toSteliyan Georgiev. The Priority is P2 MediumMonday, May 11th ~Automation for Jira APP 4:38 PMSRD-6845 CRM filling is not being applied has beenraised with Platform team and assigned to **. ThePriority is **Today ~Automation for Jira APP10:42 AMSRD-6848 Sidekick SMS issue has been raised withPlatform team and assigned to **. The Priority is **NewAutomation for Jira APP 1:33 PMSRD-6849 Recorded call does not appear on thedashboard has been raised with Platform team andassigned to **. The Priority is **Message #platform-tickets...
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