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48515
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ActivityLaterMoreSlackVievHistoryWindowHelpQ Descr ActivityLaterMoreSlackVievHistoryWindowHelpQ Describe what you are looking forJiminny...vAb External connections# Starred8 jiminny-x-integrati...8 olatform-inner-team& % Galya Dimitrova@ Messagesr Filesоф много сьм злеUntitledYesterdayLukas Kovalik 6:32PMсамо такива ишюта да имаE ChannelsGalya Dimitrova 6:32PM# ai-chapter# alertsабе можеше дори и без него ама айде# backend# bugsTodavv# confusion-clinicGalya Dimitrova 12:01 PM# curiosity_labздравеи# engineeringизлезе един проблем при tourlane и ми стана странно - https://jiminny.atlassian.net/browse/JY-20912# generallJira Cloud# jiminny-bgFallback mechanism for users with active SF tokens for CR...# platform-ticketsStory JY-20912 in Jira Cloud# product_launches# random— MediumUnassignedi releasec# sofa-officeAs of today at 12:01 PMOpen in Jira+ Summarise# support# thank-yous# the_people_of jimi...• Direct messages. Galya Dimitrova8. Stoyan TomovP. Aneliya Angelova*. Vasil Vasilevаз си мислех че всичко покрай СФ ако няма кънектед owner ог дефолтваме да минава през админ и тнили мачинга верно не прави такамного странноLukas Kovallk 12.31 PMтоябва ла го виля, вьзможно че не е напоавено на всякь леда си го взема ли тикетGalya Dimitrova 12:34PMше го пусна за рефайнмьнт за понелелник. По скоро се изненалах как така е станало.Stefka Stoyanova%: Todor Stamatov_ukas Kovalk 12*5 PMпомня че имаше елин тикет ла га напоавим на всякьле8i. Mario GeorgievC. Nikolay Ivanov2. James Graham *8. Stoyan Tanev E. Steliyan Georgiev. Petko Kashinskiдали го правихме обаче не знамима ли някой на EU който ползва JVили SMS по точноGalya Dimitrova 12:40 PMами ще трябва през базата да видимче в киоска го нямам това като филтьрe. Lukas Kovalik y...Message Galya Dimitrova#:: Apps6 Jira Cloud+ Aal• ToastRD-6848Q Search40 lhl• Jiminny lech Day • on 2m lem+ Create100% 528• Fri 15 May 12:58:45Ask RovoThe text messages to be sent via email without failuresS21 M9 2026,5, 80pmgREADY TO MERGEO Summarise 2 comments |=pprovals's are created on both environments US and EU. So it alwavs fails..ddress. It looks up the sender email exactly as it appears in the email's From header. Since Scott sent from rewardgateway.com but his Jiminny accounth11 . triaaerina the REASON CONF SENDER UINKNOWN [EMAIL] for secondarv email in this flow IIn Progressv Details|Assignee@ Lukas KovalikStoyan TomovReporterRaquestKnowledge basei Report a bug# View related artic... vPriority level(P2 MediumDev TeamPlatform teamOrganizationCanny LinksReward Gateway-EdenredOpen Canny Links> More fields Labels, Time tracking, Type of InfoSec in...> Automation 4 Rule executions> featureOS Open featureOSIntercomShowing 1 out of 1 linked conversations& Scott de Zoeten|> Sentry al Linked IssuesCreated 2 davs aaoUndated 2 davs aad§ Configure...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
JY-20891 add support for secondary email by LakyLak · Pull Request #12073 · jiminny/app
JY-20891 add support for secondary email by LakyLak · Pull Request #12073 · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
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Usage | Windsurf
Usage | Windsurf
[SRD-6853] Moxso - Potential deal stages bug - Jira
[SRD-6853] Moxso - Potential deal stages bug - Jira
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[JY-20906] Review of Pipedrive SDK - Jira
[JY-20906] Review of Pipedrive SDK - Jira
Pipedrive API Reference and Documentation
Pipedrive API Reference and Documentation
pipedrive/client-php: Pipedrive API client for PHP
pipedrive/client-php: Pipedrive API client for PHP
Fwd: Your text message failed to send - [EMAIL] - Jiminny Mail
Fwd: Your text message failed to send - [EMAIL] - Jiminny Mail
Pull requests · jiminny/app
Pull requests · jiminny/app
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
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JY-20891 add support for secondary email by LakyLak · Pull Request #12073 · jiminny/app
JY-20891 add support for secondary email by LakyLak · Pull Request #12073 · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
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Usage | Windsurf
Usage | Windsurf
[SRD-6853] Moxso - Potential deal stages bug - Jira
[SRD-6853] Moxso - Potential deal stages bug - Jira
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[JY-20906] Review of Pipedrive SDK - Jira
Pipedrive API Reference and Documentation
Pipedrive API Reference and Documentation
pipedrive/client-php: Pipedrive API client for PHP
pipedrive/client-php: Pipedrive API client for PHP
Fwd: Your text message failed to send - [EMAIL] - Jiminny Mail
Fwd: Your text message failed to send - [EMAIL] - Jiminny Mail
Pull requests · jiminny/app
Pull requests · jiminny/app
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
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Bug - Change work type
SRD-6848
SRD-6848
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
JY-20891 add support for secondary email by LakyLak · Pull Request #12073 · jiminny/app
JY-20891 add support for secondary email by LakyLak · Pull Request #12073 · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
Usage | Windsurf
Usage | Windsurf
[SRD-6853] Moxso - Potential deal stages bug - Jira
[SRD-6853] Moxso - Potential deal stages bug - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
Feed — jiminny — Sentry
Feed — jiminny — Sentry
[JY-20906] Review of Pipedrive SDK - Jira
[JY-20906] Review of Pipedrive SDK - Jira
Pipedrive API Reference and Documentation
Pipedrive API Reference and Documentation
pipedrive/client-php: Pipedrive API client for PHP
pipedrive/client-php: Pipedrive API client for PHP
Fwd: Your text message failed to send - [EMAIL] - Jiminny Mail
Fwd: Your text message failed to send - [EMAIL] - Jiminny Mail
Pull requests · jiminny/app
Pull requests · jiminny/app
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
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Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
JY-20891 add support for secondary email by LakyLak · Pull Request #12073 · jiminny/app
JY-20891 add support for secondary email by LakyLak · Pull Request #12073 · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
Usage | Windsurf
Usage | Windsurf
[SRD-6853] Moxso - Potential deal stages bug - Jira
[SRD-6853] Moxso - Potential deal stages bug - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
Feed — jiminny — Sentry
Feed — jiminny — Sentry
[JY-20906] Review of Pipedrive SDK - Jira
[JY-20906] Review of Pipedrive SDK - Jira
Pipedrive API Reference and Documentation
Pipedrive API Reference and Documentation
pipedrive/client-php: Pipedrive API client for PHP
pipedrive/client-php: Pipedrive API client for PHP
Fwd: Your text message failed to send - [EMAIL] - Jiminny Mail
Fwd: Your text message failed to send - [EMAIL] - Jiminny Mail
Pull requests · jiminny/app
Pull requests · jiminny/app
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
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48760
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Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
JY-20891 add support for secondary email by LakyLak · Pull Request #12073 · jiminny/app
JY-20891 add support for secondary email by LakyLak · Pull Request #12073 · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
Usage | Windsurf
Usage | Windsurf
[SRD-6853] Moxso - Potential deal stages bug - Jira
[SRD-6853] Moxso - Potential deal stages bug - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
Feed — jiminny — Sentry
Feed — jiminny — Sentry
[JY-20906] Review of Pipedrive SDK - Jira
[JY-20906] Review of Pipedrive SDK - Jira
Pipedrive API Reference and Documentation
Pipedrive API Reference and Documentation
pipedrive/client-php: Pipedrive API client for PHP
pipedrive/client-php: Pipedrive API client for PHP
Fwd: Your text message failed to send - [EMAIL] - Jiminny Mail
Fwd: Your text message failed to send - [EMAIL] - Jiminny Mail
Pull requests · jiminny/app
Pull requests · jiminny/app
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Steps to reproduce
Steps to reproduce
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Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
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SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
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SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
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SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
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SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
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SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
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71111
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71112
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Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Close tab
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Pipelines - jiminny/app
Pipelines - jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Jiminny
Jiminny
[JY-20879] Enable users to use their new activity types - Jira
[JY-20879] Enable users to use their new activity types - Jira
Sentry error
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
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71113
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Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Close tab
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Pipelines - jiminny/app
Pipelines - jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Jiminny
Jiminny
[JY-20879] Enable users to use their new activity types - Jira
[JY-20879] Enable users to use their new activity types - Jira
Sentry error
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
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71113
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71114
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Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Close tab
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Pipelines - jiminny/app
Pipelines - jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Jiminny
Jiminny
[JY-20879] Enable users to use their new activity types - Jira
[JY-20879] Enable users to use their new activity types - Jira
Sentry error
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
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Service-Desk - Queues - Platform team - Service sp Service-Desk - Queues - Platform team - Service space - Jira — Work...
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71114
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71115
|
Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Pipelines - jiminny/app
Pipelines - jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Jiminny
Jiminny
[JY-20879] Enable users to use their new activity types - Jira
[JY-20879] Enable users to use their new activity types - Jira
Sentry error
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
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71115
|
|
71116
|
Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Pipelines - jiminny/app
Pipelines - jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Jiminny
Jiminny
[JY-20879] Enable users to use their new activity types - Jira
[JY-20879] Enable users to use their new activity types - Jira
Sentry error
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
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71116
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|
71131
|
Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Pipelines - jiminny/app
Pipelines - jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Jiminny
Jiminny
[JY-20879] Enable users to use their new activity types - Jira
[JY-20879] Enable users to use their new activity types - Jira
Sentry error
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
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71131
|
|
71132
|
Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Pipelines - jiminny/app
Pipelines - jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Jiminny
Jiminny
[JY-20879] Enable users to use their new activity types - Jira
[JY-20879] Enable users to use their new activity types - Jira
Sentry error
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
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71132
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71133
|
Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
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JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Pipelines - jiminny/app
Pipelines - jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Jiminny
Jiminny
[JY-20879] Enable users to use their new activity types - Jira
[JY-20879] Enable users to use their new activity types - Jira
Sentry error
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
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Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
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JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Pipelines - jiminny/app
Pipelines - jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Jiminny
Jiminny
[JY-20879] Enable users to use their new activity types - Jira
[JY-20879] Enable users to use their new activity types - Jira
Sentry error
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
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SlackFileEditViewGoHistoryWindowHelpAPP (83•••EDDO SlackFileEditViewGoHistoryWindowHelpAPP (83•••EDDOCKER0 81DEV (-zsh)О 882APP (-zsh)tests/Unit/Services/Activity/RingCentral/ServiceTest.phptests/Unit/Services/Activity/TwilioVideo/ServiceTest.phptests/Unit/Services/Activity/TwilioVideo/TwilioVideoMetadataHandlerTest.phptests/Unit/Services/Kiosk/AutomatedReports/AutomatedReportsServiceTest.phptests/Unit/Services/Mail/0ffice/EmailApiClientTest.phptests/Unit/Services/Mail/TextRelayServiceTest.phptests/Unit/Services/RecallAI/RecallAIServiceTest.php79 files changed, 4254 insertions(+), 2020 deletions(-)create mode 100644 .github/claude-reviewer/no-ticket-warning.txtcreate mode 100644.github/claude-reviewer/scripts/fetch-jira-context.mjsdelete mode 100644 app/Component/ES/Processor/BatchStatusInterface.phpcreatemode 100644 app/Component/ES/Processor/RedisEntityExtractor.phpdelete mode100644 app/Component/ES/Processor/Traits/WorkerIdTrait.phpcreate mode 100644 app/Component/ES/QueuePriorityEnum.phpcreate mode 100644 front-end/src/components/DealInsights/Modals/__tests__/AskAnythingModacreate mode100644 front-end/src/components/shared/AskAnything/__tests__/__snapshots__/Asdeletemode100644 front-end/src/components/shared/AskAnything/__tests__/__snapshots__/Ascreatemode 100644tests/Unit/Component/ES/Processor/RedisEntityExtractorTest.phpdelete mode 100644 tests/Unit/Component/ES/Processor/Traits/WorkerIdTraitTest.phpcreate mode 100644 tests/Unit/Component/ES/QueuePriorityEnumTest.phpcreate mode 100644 tests/Unit/Notifications/Activities/SmsReceivedTest.phpcreate mode 100644 tests/Unit/Services/Mail/TextRelayServiceTest.phplukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (master) $ co-b JY-20963-fix-imporSwitched to a new branch 'JY-20963-fix-import-on-deleted-entity'lukas@Lukas-Kovaliks-MacBook-Pro-Jiminny ~/jiminny/app (JY-20963-fix-import-on-deleted-entdocker exec -it docker_lamp_1 ./vendor/bin/php-cs-fixer fix --config=.php-cs-fixer.dist.phWhat's next:Try Docker Debug forseamless, persistent debugging tools in any container or image →Learn moreat [URL_WITH_CREDENTIALS] (JY-20963-fix-import-on-deleted-entdocker exec -it docker_lamp_1./vendor/bin/php-cs-fixer fix--config=.php-cs-fixer.dist.phPHP CS Fixer 3.87.1 Alexander by Fabien Potencier, Dariusz Ruminski and contributors.PHPruntime: 8.3.30Running analysis on 7 cores with 10 files perprocess.Parallel runner is an experimental feature and may be unstable,useitat yourownrisk.Loaded config default from".php-cs-fixer.dist.php"5691/5691100%HomeDMsActivityFilesLaterMore+→Jiminny ...CHSIICCTIS# general# happy_birthday#jiminny-bg# platform-tickets# product_launches#random# releases# sofia-office# support# thank-yous# the_people_of_jimi...° Direct messages. Stoyan TomovGalya Dimitrova "*Nikolay YankovP. Aneliya Angelova. Stoyan Tanevdo James Graham8. Stefka Stoyanova4o Vasil Vasilev&: Todor StamatovLukas Kovalik y... OAppsJira CloudToast, 0lahl100% <478•Fri 22 May 14:28:40Describe what you are looking forStoyan Tomov6 0MessagesAdd canvasO FilesMore~+Stoyan Tom.Monday, May 18th ~просто че обикновени юзъри получават грешкакато отидат на Team Insights да видят чартоветеLukas Kovalik 10:54 AMако се наложи ще го преместимToday ~Lukas Kovalik 2:27 PMздрастиимаш ли минутка, трябва ми малко помощ седин тикетили когато имаш времеhttps://jiminny.atlassian.net/browse/SRD-6848Jira Cloud -Sidekick SMS issueBug SRD-6848 in Jira CloudStatusIn ProgressAssigneeLukas Kovalik (you)As of today at 2:27 PMOpen in Jirait Summarizeсамо ако се прати sms вече не трябва дапристига email със грешкаMessage Stoyan TomovFixed 0 of 5691 files in 96.077 seconds, 67.00 MBmemory used...
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••0!Platform Sprint 4 Q2 - Platform Te-7 (JY-20912 ••0!Platform Sprint 4 Q2 - Platform Te-7 (JY-209121 Fallback mechanism fo(SRD-6848] Sidekick SMS issu X• JY-20676 delete AJ reports relateJY-20963 fix deleted object imporPipelines - jiminny/aps)SevenShores|Hubspot\Exceptions8 JiminnyJY-20879) Enable users to use thiSentry error)* JY.20962 fix deleted obiect imnon# (JY-20813] Twilio number is not rel+ New TabProtlles00O JIMINNY@ For you(• Recent|# Starred•$ AppsQ Spaces+.*.Jiminny (New)( Service-Desk@ SummaryQueues+ **v leam Priority5 All open tickets 11Unassigned t...1•, Support tea...E Raised by meEj Assigned to ..•, Service requ...6b Plattorm team& Processing t...a Site reliability...oE New features... 0j InfoSec issues 0@ Ready for Cu.. 2#, Resolved ti... 999+= View all queuesE) Service requestsA Incidentsilll Reports@ Operations• Knowledae Base0 CuctomoreQ Channels• Email loas⅘> Developer escalationsafs Slack integrationQ Search‹ S0 l O Б100% L2 ∞* FlzzMay 14.26.40Ask Rovo ® Ê Q< BackSE SRD-6848Sidekick SMS issueLink work itemEAddform & Add designCreate v..Stoyan Tomov raised this request via JiraHide detailsDescription • Unsaved changesHey team,Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent toone of his orosoects.I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn't find any trace of his attempted reply to that prospect ([PHONE]).To send the text message, he replied to the email he got when the prospect texted him first:Text from 027 513 8300Iil call you back.To send a message back, just reply to this email.And this is the email he got after replying to the email:+ CreateIn Progressy~ DetailsAssigneeReporter@ Lukas KovalikStoyan TomovRequest TypeKnowledge base# Report a bugE View related articlesPriority levelP2 Medium)Dev TeamPlatform teamOrganizationReward Gateway-EdenredCanny LinksOpen Canny Links> More fields Labels. Time tracking, Tvpe of InfoSec incident. Components(InfoSec), Client. Affected user...> Automation 4 Rule executions> featureOS Open featureos~ IntercomShowing 1 out of 1 linked conversations& Scott de Zoeten> Sentry al Linked IssuesCreated 13 May 2026 at 08:42Updated 2 days agoConfigureHello,...
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Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[JY-20912] Fallback mechanism for users with active SF tokens for CRM Matching - Jira
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20676 delete AJ reports related objects by LakyLak · Pull Request #12098 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Pipelines - jiminny/app
Pipelines - jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Jiminny
Jiminny
[JY-20879] Enable users to use their new activity types - Jira
[JY-20879] Enable users to use their new activity types - Jira
Sentry error
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
[JY-20813] Twilio number is not released when Voice role is removed from user - Jira
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Description
Description
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Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
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S2
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None
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Open image-20260513-072913.png
image-20260513-072
913.png...
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[JY-20814] Release unused Twilio numbers on Production - Jira
[JY-20814] Release unused Twilio numbers on Production - Jira
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
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Bug - Change work type
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Stoyan Tomov
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open
And this is the email he got after replying to the email:
Open
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open
Open
Open
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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S2
Impact
Impact
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None
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None
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Add environment-specific email domains for text relay to prevent duplicate processing
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JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
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Stoyan Tomov
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Description
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Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
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5
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Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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is caused by
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
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Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
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13 May 2026 at 12:55...
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JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
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Bug - Change work type
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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None
Root cause
Root cause
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None
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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is caused by
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JY-20891 is done
JY-20891
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
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Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
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13 May 2026 at 12:55
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses...
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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74109
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74110
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Platform Sprint 4 Q2 - Platform Team - Scrum Board Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Feed — jiminny — Sentry
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JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
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Edit Root cause, edit
None
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5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
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Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
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Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
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Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
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blocks
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
74110
|
|
76710
|
Platform Team - Backlog - Jira
[SRD-6848] Sidekick Platform Team - Backlog - Jira
[SRD-6848] Sidekick SMS issue - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Allow owner's role to be selected when setting up a trial by LakyLak · Pull Request #12092 · jiminny/app
Allow owner's role to be selected when setting up a trial by LakyLak · Pull Request #12092 · jiminny/app
Text relay
TypeError: Jiminny\Services\Mail\TextRelayService::setHistoryPoint(): Argument #2 ($historyPoint) must be of type int, string given, called in /home/jiminny/app/Services/Mail/TextRelayService.php on line 118 — jiminny — app
TypeError: Jiminny\Services\Mail\TextRelayService::setHistoryPoint(): Argument #2 ($historyPoint) must be of type int, string given, called in /home/jiminny/app/Services/Mail/TextRelayService.php on line 118 — jiminny — app
CloudWatch | us-east-2
CloudWatch | us-east-2
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Lukas Kovalik - Time Off
Lukas Kovalik - Time Off
Inbox (1,728) - [EMAIL] - Jiminny Mail
Inbox (1,728) - [EMAIL] - Jiminny Mail
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Link web pages and more
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Stoyan Tomov
raised this request
via
Jira
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
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blocks
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
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Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
76710
|
|
76711
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Platform Team - Backlog - Jira
[SRD-6848] Sidekick Platform Team - Backlog - Jira
[SRD-6848] Sidekick SMS issue - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Allow owner's role to be selected when setting up a trial by LakyLak · Pull Request #12092 · jiminny/app
Allow owner's role to be selected when setting up a trial by LakyLak · Pull Request #12092 · jiminny/app
Text relay
TypeError: Jiminny\Services\Mail\TextRelayService::setHistoryPoint(): Argument #2 ($historyPoint) must be of type int, string given, called in /home/jiminny/app/Services/Mail/TextRelayService.php on line 118 — jiminny — app
TypeError: Jiminny\Services\Mail\TextRelayService::setHistoryPoint(): Argument #2 ($historyPoint) must be of type int, string given, called in /home/jiminny/app/Services/Mail/TextRelayService.php on line 118 — jiminny — app
CloudWatch | us-east-2
CloudWatch | us-east-2
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Lukas Kovalik - Time Off
Lukas Kovalik - Time Off
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Stoyan Tomov
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Edit Customer type
Enterprise
Actual outcome
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Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
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Edit Severity level
S2
Impact
Impact
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None
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None
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5
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JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
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Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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Reward Gateway-Edenred
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Scott de Zoeten
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Created
13 May 2026 at 08:42
Updated
last week
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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76711
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|
76712
|
Platform Team - Backlog - Jira
[SRD-6848] Sidekick Platform Team - Backlog - Jira
[SRD-6848] Sidekick SMS issue - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Allow owner's role to be selected when setting up a trial by LakyLak · Pull Request #12092 · jiminny/app
Allow owner's role to be selected when setting up a trial by LakyLak · Pull Request #12092 · jiminny/app
Text relay
TypeError: Jiminny\Services\Mail\TextRelayService::setHistoryPoint(): Argument #2 ($historyPoint) must be of type int, string given, called in /home/jiminny/app/Services/Mail/TextRelayService.php on line 118 — jiminny — app
TypeError: Jiminny\Services\Mail\TextRelayService::setHistoryPoint(): Argument #2 ($historyPoint) must be of type int, string given, called in /home/jiminny/app/Services/Mail/TextRelayService.php on line 118 — jiminny — app
CloudWatch | us-east-2
CloudWatch | us-east-2
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Lukas Kovalik - Time Off
Lukas Kovalik - Time Off
Inbox (1,728) - [EMAIL] - Jiminny Mail
Inbox (1,728) - [EMAIL] - Jiminny Mail
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
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Edit Impact, edit
None
Root cause
Root cause
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Edit Root cause, edit
None
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Attachments
5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
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blocks
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
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Atlassian Intelligence Summarise 2 comments
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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·
Edit
Edit
·
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Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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Edit
Edit
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Reward Gateway-Edenred
Canny Links
Open
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Automation
Automation
Automation
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featureOS
featureOS
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Intercom
Intercom
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Conversation
Showing
1
out of
1
linked conversations
Scott de Zoeten
Open in Intercom , (opens new window)
Open in Intercom
, (opens new window)
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Open
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Created
13 May 2026 at 08:42
Updated
last week
Configure
Configure
Sidekick SMS issue...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
76712
|
|
76713
|
Platform Team - Backlog - Jira
[SRD-6848] Sidekick Platform Team - Backlog - Jira
[SRD-6848] Sidekick SMS issue - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Allow owner's role to be selected when setting up a trial by LakyLak · Pull Request #12092 · jiminny/app
Allow owner's role to be selected when setting up a trial by LakyLak · Pull Request #12092 · jiminny/app
Text relay
TypeError: Jiminny\Services\Mail\TextRelayService::setHistoryPoint(): Argument #2 ($historyPoint) must be of type int, string given, called in /home/jiminny/app/Services/Mail/TextRelayService.php on line 118 — jiminny — app
TypeError: Jiminny\Services\Mail\TextRelayService::setHistoryPoint(): Argument #2 ($historyPoint) must be of type int, string given, called in /home/jiminny/app/Services/Mail/TextRelayService.php on line 118 — jiminny — app
CloudWatch | us-east-2
CloudWatch | us-east-2
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Lukas Kovalik - Time Off
Lukas Kovalik - Time Off
Inbox (1,728) - [EMAIL] - Jiminny Mail
Inbox (1,728) - [EMAIL] - Jiminny Mail
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Stoyan Tomov
raised this request
via
Jira
Hide details
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
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blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
Deployed - Change status
DEPLOYED
Unlink work item
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Atlassian Intelligence Summarise 2 comments
Summarise 2 comments
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Add internal note
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
Copy link to comment
on another look it turned out that text relays are created on both environments US and EU. So it always fails.
Add reaction
·
Edit
Edit
·
Delete
Delete
More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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·
Edit
Edit
·
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Delete
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Details...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
76713
|
|
76714
|
Platform Team - Backlog - Jira
[SRD-6848] Sidekick Platform Team - Backlog - Jira
[SRD-6848] Sidekick SMS issue - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Allow owner's role to be selected when setting up a trial by LakyLak · Pull Request #12092 · jiminny/app
Allow owner's role to be selected when setting up a trial by LakyLak · Pull Request #12092 · jiminny/app
Text relay
TypeError: Jiminny\Services\Mail\TextRelayService::setHistoryPoint(): Argument #2 ($historyPoint) must be of type int, string given, called in /home/jiminny/app/Services/Mail/TextRelayService.php on line 118 — jiminny — app
TypeError: Jiminny\Services\Mail\TextRelayService::setHistoryPoint(): Argument #2 ($historyPoint) must be of type int, string given, called in /home/jiminny/app/Services/Mail/TextRelayService.php on line 118 — jiminny — app
CloudWatch | us-east-2
CloudWatch | us-east-2
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Lukas Kovalik - Time Off
Lukas Kovalik - Time Off
Inbox (1,728) - [EMAIL] - Jiminny Mail
Inbox (1,728) - [EMAIL] - Jiminny Mail
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Bug - Change work type
SRD-6848
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Edit Data Centre
US
Steps to reproduce
Steps to reproduce
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Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Edit Customer type
Enterprise
Actual outcome
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Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
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Edit Impact, edit
None
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None
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5
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JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
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is caused by
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
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Lukas Kovalik
15 May 2026 at 10:38
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
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Lukas Kovalik
13 May 2026 at 12:55
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The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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Reward Gateway-Edenred
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Created
13 May 2026 at 08:42
Updated
last week
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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76715
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Platform Team - Backlog - Jira
[SRD-6848] Sidekick Platform Team - Backlog - Jira
[SRD-6848] Sidekick SMS issue - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Allow owner's role to be selected when setting up a trial by LakyLak · Pull Request #12092 · jiminny/app
Allow owner's role to be selected when setting up a trial by LakyLak · Pull Request #12092 · jiminny/app
Text relay
TypeError: Jiminny\Services\Mail\TextRelayService::setHistoryPoint(): Argument #2 ($historyPoint) must be of type int, string given, called in /home/jiminny/app/Services/Mail/TextRelayService.php on line 118 — jiminny — app
TypeError: Jiminny\Services\Mail\TextRelayService::setHistoryPoint(): Argument #2 ($historyPoint) must be of type int, string given, called in /home/jiminny/app/Services/Mail/TextRelayService.php on line 118 — jiminny — app
CloudWatch | us-east-2
CloudWatch | us-east-2
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
SevenShores\Hubspot\Exceptions\BadRequest: Client error: `POST https://api.hubapi.com/crm/v3/objects/contact/search` resulted in a `429 Too Many Requests` response: {"status":"error","message":"You have reached your secondly limit.","errorType":"RATE_LIMIT
Lukas Kovalik - Time Off
Lukas Kovalik - Time Off
Inbox (1,728) - [EMAIL] - Jiminny Mail
Inbox (1,728) - [EMAIL] - Jiminny Mail
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
raised this request
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Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
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blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing
Add environment-specific email domains for text relay to prevent duplicate processing
Deployed - Change status
DEPLOYED
Unlink work item
is caused by
is caused by
JY-20891 is done
JY-20891
Sidekick SMS issue
Sidekick SMS issue
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DEPLOYED
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Atlassian Intelligence Summarise 2 comments
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More information about Lukas Kovalik 15 May 2026 at 10:38 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
15 May 2026 at 10:38
Internal note
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on another look it turned out that text relays are created on both environments US and EU. So it always fails.
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More information about Lukas Kovalik 13 May 2026 at 12:55 Internal note Copy link to comment
More information about Lukas Kovalik
Lukas Kovalik
13 May 2026 at 12:55
Internal note
Copy link to comment
The issue for Scott is related to his email address. It looks up the sender email exactly as it appears in the email's
From
header. Since Scott sent from
rewardgateway.com
but his Jiminny account uses
edenred.com
, the lookup returned
null
, triggering the
REASON_CODE_SENDER_UNKNOWN
exception.
Scott's Jiminny account email
:
[EMAIL]
Email he sent from
:
[EMAIL]
In the PR related to the ticket I will add support for secondary email in this flow.
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Reward Gateway-Edenred
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Scott de Zoeten
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Created
13 May 2026 at 08:42
Updated
last week
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jiminny.atlassian.net/browse/JY-20915...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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76715
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83101
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Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Service-Desk - Queues - Platform team - Service space - Jira
Pipelines - jiminny/app
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BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
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Select issue (SRD-6881)
SRD - 6881
SRD
-
6881
[On demand] Transcription in saved search disappears
[On demand] Transcription in saved search disappears
P2 Medium
S2
Iliyana Netseva
More information about this user
Lukas Kovalik - edit Assignee
Lukas Kovalik
ANALYZING
ANALYZING
27/May/26
Select issue (SRD-6848)
SRD - 6848...
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Service-Desk - Queues - Platform team - Service sp Service-Desk - Queues - Platform team - Service space - Jira — Work...
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
83102
|
|
83103
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
83103
|
|
83105
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Expand sidebar [...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
83105
|
|
83106
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Link work item
Link web pages and more
Link web pages and more
Add form
Add form
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Stoyan Tomov
raised this request
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Jira
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View request in portal...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
83106
|
|
83107
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
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Stoyan Tomov
raised this request
via
Jira
Hide details
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View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
83107
|
|
83108
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
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Expand sidebar [
Expand sidebar [
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
|
83108
|
|
83109
|
Platform Sprint 5 Q2 - Platform Team - Scrum Board Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
[SRD-6848] Sidekick SMS issue - Jira
Pipelines - jiminny/app
Pipelines - jiminny/app
BE upgrade libraries
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
[JY-20613] Allow owner's role to be selected when setting up a trial - Jira
Text relay
Feed — jiminny — Sentry
Feed — jiminny — Sentry
CloudWatch | eu-west-1
CloudWatch | eu-west-1
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20915 fix missing header by LakyLak · Pull Request #12136 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
JY-20963 fix deleted object import by LakyLak · Pull Request #12121 · jiminny/app
Login | Salesforce
Login | Salesforce
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Jiminny\Exceptions\EmailActivityImportException: [Email Import] Failed for InboxEmail ID: 125695762: Error: Request failed — jiminny — app
Inbox (1,732) - [EMAIL] - Jiminny Mail
Inbox (1,732) - [EMAIL] - Jiminny Mail
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
[JY-20979] Resolve PHP 8.5.5 deprications - Jira
Jiminny
Jiminny
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 5 Q2 - Platform Team - Scrum Board - Jira
Unnamed Group
Jiminny
Jiminny
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
[SRD-6881] [On demand] Transcription in saved search disappears - Jira
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Sona Subramanian at 27/05/2026, 17:46:08 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Iliyana Netseva at 27/05/2026, 18:48:18 - Session Replay - LogRocket
Jiminny
Jiminny
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
Open history (⇧⌘H)
Open bookmarks (⌘B)
Skip to:
Top Bar
Top Bar
Sidebar
Sidebar
Main Content
Main Content
Expand sidebar [
Expand sidebar [
Switch sites or apps
Switch sites or apps
Go to your Jira homepage
Search, press enter to navigate to advanced search with your text query
Create
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Rovo Ask Rovo
Ask Rovo
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Previous work item ‘SRD-6881’
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
Add form
Add design
Add design
Create
Create
Add app
Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
• Unsaved changes
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Linked work items
Linked work items
Link a work item
Link a work item
blocks
blocks
JY-20915 is not done
JY-20915
Add environment-specific email domains for text relay to prevent duplicate processing...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/jira/servicedesk/projects/SR jiminny.atlassian.net/jira/servicedesk/projects/SRD/queues/custom/37/SRD-6848...
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