|
33454
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Stoyan Tomov
raised this request
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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Edit Impact, edit
None
Root cause
Root cause
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Edit Root cause, edit
None
Attachments
Attachments
5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
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|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33454
|
|
33458
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33458
|
|
33459
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
raised this request
via
Jira
Hide details
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View request in portal
View request in portal
Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Activity
Activity
All
All
Comments
Comments
History
History
Work log
Work log
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Atlassian Intelligence Summarise comments
Summarise comments...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33459
|
|
33460
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
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[SRD-6848] Sidekick SMS issue - Jira
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[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33460
|
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33461
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Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
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[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
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[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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S2
Impact
Impact
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None
Root cause
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|
Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33461
|
|
33462
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
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Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33462
|
|
33463
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
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Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33463
|
|
33464
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
raised this request
via
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Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo...
|
Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33464
|
|
33467
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Stoyan Tomov
raised this request
via
Jira
Hide details
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Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Activity
Activity
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Work log...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33467
|
|
33471
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33471
|
|
33472
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
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Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
raised this request
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Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
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S2
Impact
Impact
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None
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None
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619.png
13 May 2026, 10:42 am
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Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
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Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
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image-20260513-072
944.png
13 May 2026, 10:42 am
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Lukas Kovalik- edit Assignee
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Stoyan Tomov- edit Reporter
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Reward Gateway-Edenred
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33472
|
|
33473
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
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Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Stoyan Tomov
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Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33473
|
|
33474
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
raised this request
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Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
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Lukas Kovalik...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33474
|
|
33475
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
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Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33475
|
|
33476
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
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Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Description
Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33476
|
|
33477
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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SRD-6848
SRD-6848
Copy link
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
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Link web pages and more
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Create
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Stoyan Tomov
raised this request
via
Jira
Hide details
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View request in portal
View request in portal
Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
More actions for attachments
More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
image-20260513-072900.png — GoTo
Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download
image-20260513-072944.png — GoTo
Activity
Activity
All
All
Comments...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33477
|
|
33478
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
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Stoyan Tomov
raised this request
via
Jira
Hide details
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View request in portal
View request in portal
Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33478
|
|
33479
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33479
|
|
33480
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
raised this request
via
Jira
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View request in portal
Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause
Root cause
More information about
Edit Root cause, edit
None
Attachments
Attachments
5
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More actions for attachments
Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33480
|
|
33481
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
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Link web pages and more
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Add design
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Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
Severity level
More information about
Edit Severity level
S2
Impact
Impact
More information about
Edit Impact, edit
None
Root cause...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33481
|
|
33482
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Stoyan Tomov
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Description
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Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Edit Customer type
Enterprise
Actual outcome
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Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
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S2
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Impact
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None
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None
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33482
|
|
33483
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
raised this request
via
Jira
Hide details
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View request in portal
Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33483
|
|
33484
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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SRD-6848
Copy link
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33484
|
|
33485
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Sidekick SMS issue- edit summary, edit...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33485
|
|
33525
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33525
|
|
33526
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33526
|
|
33527
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33527
|
|
33528
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more
Add form
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Create
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Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33528
|
|
33529
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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SRD-6848...
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33529
|
|
33530
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
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Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Stoyan Tomov
raised this request
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Description
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Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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Edit Expected outcome...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33530
|
|
33531
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33531
|
|
33532
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33532
|
|
33533
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
raised this request
via
Jira
Hide details
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View request in portal
View request in portal
Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome
The text messages to be sent via email without failures
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33533
|
|
33534
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Description...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33534
|
|
33535
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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SRD-6848
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Sidekick SMS issue- edit summary, edit
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|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33535
|
|
33536
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Stoyan Tomov
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
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The text messages to be sent via email without failures
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S2
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None
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None
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5
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Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33536
|
|
33870
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
raised this request
via
Jira
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Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
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Edit Expected outcome
The text messages to be sent via email without failures
Severity level
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Edit Severity level
S2
Impact
Impact
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Edit Impact, edit
None
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None
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5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
image-20260513-072913.png — Download
image-20260513-072913.png — GoTo
Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33870
|
|
33964
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
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Bug - Change work type
SRD-6848
SRD-6848
Copy link
Sidekick SMS issue- edit summary, edit
Sidekick SMS issue
Sidekick SMS issue
Link work item
Link work item
Link web pages and more
Link web pages and more...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
33964
|
|
34001
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
34001
|
|
34002
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
34002
|
|
34003
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
34003
|
|
34004
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[SRD-6849] Recorded call does not appear on the dashboard - Jira
[SRD-6849] Recorded call does not appear on the dashboard - Jira
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
raised this request
via
Jira
Hide details
Hide details
View request in portal
View request in portal
Description
Description
Edit Description, edit
Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
More information about
Edit Data Centre
US
Steps to reproduce
Steps to reproduce
More information about
Edit Steps to reproduce, edit
Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
More information about
Edit Customer type
Enterprise
Actual outcome
More information about
Edit Actual outcome
With or without success the sender always receives a failure email
Expected outcome
More information about
Edit Expected outcome...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
34004
|
|
34005
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[SRD-6849] Recorded call does not appear on the dashboard - Jira
[SRD-6849] Recorded call does not appear on the dashboard - Jira
New Tab
Customize sidebar
Open Google Gemini (⌃X)
Tabs from other devices
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Skip to:
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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The text messages to be sent via email without failures
Severity level
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S2
Impact
Impact
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None
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None
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5
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Open image-20260513-072913.png
image-20260513-072
913.png
13 May 2026, 10:42 am
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Open image-20260513-072619.png
image-20260513-072
619.png
13 May 2026, 10:42 am
image-20260513-072619.png — Download
image-20260513-072619.png — GoTo
Open image-20260513-072433.png
image-20260513-072
433.png
13 May 2026, 10:42 am
image-20260513-072433.png — Download
image-20260513-072433.png — GoTo
Open image-20260513-072900.png
image-20260513-072
900.png
13 May 2026, 10:42 am
image-20260513-072900.png — Download
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Open image-20260513-072944.png
image-20260513-072
944.png
13 May 2026, 10:42 am
image-20260513-072944.png — Download...
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
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34005
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34014
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Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
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Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
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[SRD-6849] Recorded call does not appear on the dashboard - Jira
[SRD-6849] Recorded call does not appear on the dashboard - Jira
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/browse/SRD-6848
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34014
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|
34015
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
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Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
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[SRD-6849] Recorded call does not appear on the dashboard - Jira
[SRD-6849] Recorded call does not appear on the dashboard - Jira
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Firefox
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[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
34015
|
|
34016
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
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Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
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[SRD-6849] Recorded call does not appear on the dashboard - Jira
[SRD-6849] Recorded call does not appear on the dashboard - Jira
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/browse/SRD-6848
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34016
|
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34017
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Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
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Userpilot | Ask Jiminny Report Generated
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
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[SRD-6849] Recorded call does not appear on the dashboard - Jira
[SRD-6849] Recorded call does not appear on the dashboard - Jira
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SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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[SRD-6848] Sidekick SMS issue - Jira — Work
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jiminny.atlassian.net/browse/SRD-6848
|
34017
|
|
34018
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[SRD-6849] Recorded call does not appear on the dashboard - Jira
[SRD-6849] Recorded call does not appear on the dashboard - Jira
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Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
34018
|
|
34027
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated...
|
Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
34027
|
|
34028
|
Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidek Usage | Windsurf
Usage | Windsurf
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Platform Sprint 4 Q2 - Platform Team - Scrum Board - Jira
Dependabot alerts · jiminny/prophet
Dependabot alerts · jiminny/prophet
[JY-19958] Upgrade BE libraries - May - Jira
[JY-19958] Upgrade BE libraries - May - Jira
Findings by vulnerability - Vanta
Findings by vulnerability - Vanta
NVD - cve-2026-33671
NVD - cve-2026-33671
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
jiminny/app/backend-code - Vanta
jiminny/app/backend-code - Vanta
NVD - cve-2026-6722
NVD - cve-2026-6722
[JY-20773] User Pilot not receiving events on report generated - Jira
[JY-20773] User Pilot not receiving events on report generated - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
TypeError: League\Flysystem\Filesystem::has(): Argument #1 ($location) must be of type string, null given, called in /home/jiminny/vendor/laravel/framework/src/Illuminate/Filesystem/FilesystemAdapter.php on line 218 — jiminny — app
New Tab
New Tab
Userpilot | Ask Jiminny Report Generated
Userpilot | Ask Jiminny Report Generated
[JY-19957] Upgrade BE libraries - Apr - Jira
[JY-19957] Upgrade BE libraries - Apr - Jira
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
JY-19957 | Remove abanded sympfony debug, compose upgrade by nikolaybiaivanov · Pull Request #12022 · jiminny/app
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
High vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Medium vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Low vulnerabilities identified in packages are addressed (GitHub Repo) - Vanta
Dependabot alerts · jiminny/app
Dependabot alerts · jiminny/app
[SRD-6848] Sidekick SMS issue - Jira
[SRD-6848] Sidekick SMS issue - Jira
Close tab
[SRD-6849] Recorded call does not appear on the dashboard - Jira
[SRD-6849] Recorded call does not appear on the dashboard - Jira
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Bug - Change work type
SRD-6848
SRD-6848
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Sidekick SMS issue- edit summary, edit
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Stoyan Tomov
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Description
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Hey team,
Scott de Zoeten from Reward Gateway-Edenred reached out to complain that he got an automated email stating that his SMS from the 10th of May was not sent to one of his prospects.
I tried investigating (via CloudWatch logs, Twilio messaging logs, Sentry, etc), but I couldn’t find any trace of his attempted reply to that prospect ([PHONE]).
To send the text message, he replied to the email he got when the prospect texted him first:
Open image-20260513-072619.png
And this is the email he got after replying to the email:
Open image-20260513-072433.png
Reportedly, the text message he tried sending was only two words long.
Mario and I performed a couple of tests, and despite receiving each reply via email, we both got the same emails as Scott, stating that the messages were not sent. Below are the failure messages and the result of our testing:
Open image-20260513-072900.png
Open image-20260513-072913.png
Open image-20260513-072944.png
I couldn’t help but notice that, unlike with Mario’s reply, my reply via email included my email signature by default, and this can significantly increase the size of the text message, but this shouldn’t be an issue if the SMS gets segmented when a certain threshold is reached, making it a so-called long SMS.
Can someone please check why we are always receiving these failure emails, even though the messages were sent, and of course, why Scott’s text message was not sent at all?
Data Centre
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US
Steps to reproduce
Steps to reproduce
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Start an SMS conversation with another Jiminny user and reply to each other via email.
Customer type
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Enterprise
Actual outcome
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With or without success the sender always receives a failure email
Expected outcome
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Firefox
|
[SRD-6848] Sidekick SMS issue - Jira — Work
|
jiminny.atlassian.net/browse/SRD-6848
|
34028
|